CN112785008A - Water heater fault processing method and water heater - Google Patents
Water heater fault processing method and water heater Download PDFInfo
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- CN112785008A CN112785008A CN202011191971.0A CN202011191971A CN112785008A CN 112785008 A CN112785008 A CN 112785008A CN 202011191971 A CN202011191971 A CN 202011191971A CN 112785008 A CN112785008 A CN 112785008A
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Abstract
The invention belongs to the technical field of intelligent household appliances, and particularly relates to a water heater fault-based processing method and a water heater. The invention aims to solve the problem of low maintenance efficiency of the water heater in the prior art. The method provided by the invention starts fault self-detection by setting when the water heater detects a fault or recognizing that the water heater is detected or maintained by a user, obtains initial fault maintenance or troubleshooting information by sending a detection result to the server, and guides the user to carry out fault treatment on the water heater according to the initial fault maintenance or troubleshooting information voice. According to the embodiment of the invention, the user is guided to carry out fault maintenance on the water heater by voice according to the initial fault maintenance or troubleshooting information generated by the server, and the water heater fault processing efficiency is improved without waiting for the factory to carry out maintenance at home.
Description
Technical Field
The embodiment of the invention relates to the technical field of intelligent household appliances, in particular to a water heater fault-based processing method and a water heater.
Background
Along with the increasing living standard of people, people have higher and higher requirements for comfort in family life, and the water heater becomes an indispensable household appliance in modern home. According to different heating principles of water heaters, the water heaters can be divided into different types such as electric water heaters, gas water heaters or solar water heaters.
At present, when a user is abnormal in the process of using the water heater, the user usually needs to contact the water heater for after-sales maintenance. For example, when the switch of the gas water heater is turned on, the fan does not rotate, and the water heater has heating failure. After the user sends the electric water heater manufacturer, the user waits for professional after-sales personnel to get on the door for maintenance.
However, the efficiency of contacting after-sales personnel to carry out maintenance on the door is low, the fault of the water heater cannot be solved in time, and the daily life of a user is influenced.
Disclosure of Invention
In order to solve the problems in the prior art, namely to improve the processing efficiency of the fault of the existing water heater, a processing method based on the fault of the water heater and the water heater are provided.
In a first aspect, an embodiment of the present invention provides a method for processing faults based on a water heater, where the method includes:
when the fault of the water heater is detected and/or the water heater is detected or maintained by a user, starting fault self-detection processing, and sending a detection result to a server so that the server generates initial fault maintenance or troubleshooting information according to the detection result;
and receiving the initial fault maintenance or troubleshooting information returned by the server, and carrying out voice playing on the initial fault maintenance or troubleshooting information so as to guide the user to carry out fault maintenance or troubleshooting on the water heater.
In one possible design, a microphone on the water heater is activated to obtain voice information of the user;
and performing semantic recognition processing on the voice information, acquiring keywords related to detection or maintenance, and sending the keywords to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the keywords.
In one possible design, acquiring image information sent by a user terminal to which the user belongs, wherein the image information comprises image contents of a fault maintenance or inspection point in the water heater;
and sending the image information to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the image information and the detection result or the keyword.
In one possible design, after a preset time period, if it is detected that the fault of the water heater is not repaired, current fault information of the water heater and maintenance or troubleshooting information are obtained;
and generating and sending an after-sale maintenance request message to the server according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater.
In one possible design, the maintenance or troubleshooting operation of the user on the water heater is monitored, and when the maintenance or troubleshooting operation is monitored to be dangerous operation, an alarm voice prompt is generated.
In one possible design, the detection result includes at least one of a temperature sensor parameter, a fan state parameter, an ignition needle state parameter, a motor speed parameter, and an air pressure parameter.
In a second aspect, an embodiment of the present invention provides a processing apparatus based on a fault of a water heater, including:
the self-detection module is used for starting fault self-detection processing when a fault of the water heater is detected and/or the water heater is identified to be detected or maintained by a user, and sending a detection result to the server so that the server can generate initial fault maintenance or troubleshooting information according to the detection result;
and the guiding module is used for receiving the initial fault maintenance or troubleshooting information returned by the server and carrying out voice playing on the initial fault maintenance or troubleshooting information so as to guide the user to carry out fault maintenance or troubleshooting on the water heater.
In a second aspect, an embodiment of the present invention provides a water heater, including:
the wireless transmission module is used for sending the detection result to a server and receiving the initial fault maintenance or troubleshooting information returned by the server;
the voice playing module is used for playing voice;
a controller, wherein the controller comprises at least one processor and a memory;
the memory stores computer-executable instructions;
the at least one processor executes the memory-stored computer-executable instructions that cause the at least one processor to perform the first aspect and various possible water heater fault-based treatment methods of the first aspect.
In one possible design, the water heater further includes:
and the microphone is used for acquiring the voice information of the user.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, where the computer-readable storage medium stores computer-executable instructions, and when a processor executes the computer-executable instructions, the first aspect and various possible water heater fault-based processing methods of the first aspect are implemented.
Those skilled in the art can understand that the method for processing the fault of the water heater and the water heater provided by the embodiment solve the problem of low maintenance efficiency of the fault of the water heater in the prior art. The method provided by the invention starts fault self-detection by setting when the water heater detects a fault or recognizing that the water heater is detected or maintained by a user, obtains initial fault maintenance or troubleshooting information by sending a detection result to the server, and guides the user to carry out fault treatment on the water heater according to the initial fault maintenance or troubleshooting information by voice. According to the embodiment of the invention, the user is guided to carry out fault maintenance on the water heater by voice according to the initial fault maintenance or troubleshooting information generated by the server, and the water heater fault processing efficiency is improved without waiting for the factory to carry out maintenance on the water heater after sale.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without inventive exercise.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention;
FIG. 2 is a first flowchart of a method for handling faults of a water heater according to an embodiment of the present invention;
fig. 3 is a flow chart of a processing method based on a water heater fault according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of a water heater fault-based processing device according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a water heater according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention. As shown in fig. 1, an application scenario of the embodiment of the present invention includes a water heater 101 and an after-market server 102, where the water heater 101 and the after-market server 102 are connected through a wireless network, a terminal 103 and the after-market server 102 are connected through a wireless network, and the water heater 101 and the terminal 103 are connected through a wireless network. The water heater 101 is a gas water heater, an electric water heater, or other different types of water heater devices, and can provide heating services for users. When a user is abnormal during the process of using the water heater, the user usually needs to contact the water heater for after-sales maintenance. The after-sale server 102 is configured to receive fault information reported by a user, and notify a maintenance worker to provide a fault maintenance service for the water heater for the user according to the fault information. For example, when the switch of the gas water heater is turned on, the fan does not rotate, and the water heater has heating failure. After the user sends the electric water heater manufacturer, the user waits for professional after-sales personnel to get on the door for maintenance. The terminal 103 is provided with a client for controlling the washing program of the water heater 101, and a user can remotely control the water heater 101 to execute different heating programs through the client on the terminal 103. However, the efficiency of contacting after-sales personnel to carry out door-to-door maintenance is low, the fault of the water heater cannot be solved in time, and the daily life of a user is influenced.
In order to solve the above technical problem, this embodiment provides a processing method based on a water heater fault, where when the water heater fault is detected, or when it is identified that the water heater is detected or maintained by a user, a fault self-detection process is started, and a detection result is sent to a server, so that the server generates initial fault maintenance or troubleshooting information according to the detection result, and the water heater receives the initial fault maintenance or troubleshooting information returned by the server, and performs voice playing on the initial fault maintenance or troubleshooting information, so as to guide the user to perform fault maintenance or fault troubleshooting on the water heater, and improve efficiency of the water heater fault maintenance. The following will explain in detail by using detailed examples.
The technical solution of the present invention will be described in detail below with specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.
Fig. 2 is a first flowchart of a water heater fault-based processing method according to an embodiment of the present invention. The implementation subject of the present embodiment may be the water heater shown in fig. 1. As shown in fig. 2, the method includes:
201. when the fault of the water heater is detected and/or the water heater is detected or maintained by a user is identified, fault self-detection processing is started, and a detection result is sent to the server, so that the server generates initial fault maintenance or troubleshooting information according to the detection result.
In the embodiment of the invention, relevant sensor parameters are collected in the water heater during the operation process to detect the operation state of the water heater. When the acquired parameters of the sensor are abnormal, the water heater judges that the current water heater has device faults according to the parameters of the sensor, stops running and starts fault self-detection processing. Meanwhile, when the water heater identifies that the user overhauls or maintains the water heater, the fault self-detection processing is started.
And after the water heater passes through fault detection processing, obtaining a fault detection result, and sending the detection result to a server through a wireless network. Illustratively, the detection result comprises at least one of a temperature sensor parameter, a fan state parameter, an ignition needle state parameter, a motor rotating speed parameter and an air pressure parameter. The server analyzes the detection result, judges the cause of the fault by analyzing all parameters in the detection result, and determines the maintenance information or troubleshooting information of the fault according to the cause of the fault. Specifically, the server stores a database of fault reasons and corresponding fault maintenance information, and fault maintenance information or fault troubleshooting information corresponding to the fault reasons is obtained by comparing the database, so that the efficiency of generating initial fault maintenance or troubleshooting information is improved.
202. And receiving initial fault maintenance or troubleshooting information returned by the server, and carrying out voice playing on the initial fault maintenance or troubleshooting information so as to guide a user to carry out fault maintenance or troubleshooting on the water heater.
In the embodiment of the invention, the server generates initial fault maintenance or troubleshooting information and then sends the information to the water heater through a wireless network. The voice playing module of the water heater plays the initial fault maintenance or troubleshooting information to carry out voice, and guides a user to carry out fault maintenance or troubleshooting on the water heater. In the process of guiding a user to carry out fault maintenance or fault troubleshooting on the water heater, the voice of the user is collected at the same time, the voice of the user is judged and voice reply is carried out, or the troubleshooting operation guided by the adjustment of the reply adaptability of the user is carried out. When the fault of the water heater is solved after the user performs fault maintenance or troubleshooting, the water heater prompts the user that the fault is solved through voice.
Specifically, in the process of guiding a user to perform fault maintenance or fault troubleshooting on the water heater, the water heater also monitors maintenance or troubleshooting operation of the user on the water heater, and generates an alarm voice prompt when the maintenance or troubleshooting operation is monitored to be dangerous operation.
According to the embodiment, the fault self-detection is started when the water heater detects a fault or the water heater is identified to be detected or maintained by a user, the detection result is sent to the server to obtain initial fault maintenance or troubleshooting information, and the user is guided to carry out fault treatment on the water heater according to the initial fault maintenance or troubleshooting information. According to the embodiment of the invention, the user is guided to carry out fault maintenance on the water heater by voice according to the initial fault maintenance or troubleshooting information generated by the server, and the water heater does not need to wait for the factory to carry out maintenance before sale, so that the fault processing efficiency of the water heater is improved.
Optionally, on the basis of the embodiment provided in fig. 2, the method for processing based on the fault of the water heater according to the embodiment of the present invention further includes the following steps: after a preset time period, if the fault of the water heater is detected to be not repaired, acquiring current fault information of the water heater and maintenance or troubleshooting information; and generating and sending an after-sale maintenance request message to the server according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater.
In the embodiment of the invention, after the initial fault maintenance or troubleshooting information generated by the server instructs the user to perform fault maintenance on the water heater through voice, if the fault of the water heater is still not solved after the preset time period, the fault reason judged by the server is possibly inconsistent with the actual fault reason of the water heater, and correspondingly, the initial fault maintenance or troubleshooting information liquid provided by the server cannot solve the fault of the water heater or needs to be maintained by an after-sales person. After the preset time period, if the fault of the water heater is detected to be not repaired, the user is not required to contact with the water heater for repair after sale, the water heater generates an after-sale repair request message according to the current fault information, the repair or troubleshooting information and the equipment number information of the water heater, and the after-sale repair request message is sent to the server, so that the server arranges after-sale personnel for on-sale repair according to the after-sale request message.
According to the embodiment, when the fault of the water heater cannot be solved according to the initial fault maintenance or troubleshooting information generated by the server, the after-sales maintenance request message is generated according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater, and the after-sales maintenance request message is sent to the server, so that the server arranges the after-sales personnel to carry out on-line maintenance according to the after-sales request message, a user does not need to contact the after-sales service of a manufacturer, and the efficiency of the after-sales service is improved.
Fig. 3 is a flow chart of a processing method based on a water heater fault according to an embodiment of the present invention. The embodiment of the present invention is described in detail with respect to the step of recognizing that the water heater is detected or maintained by the user in step 201 of the embodiment provided in fig. 2. As shown in fig. 3, the method includes:
301. and starting a microphone on the water heater to acquire voice information of the user.
In the embodiment of the invention, the water heater collects the voice of the user by starting the microphone. The microphone with the voice acquisition function is installed in the water heater, so that when the water heater senses voice of a user, the voice of the user is acquired through the microphone.
302. And performing semantic recognition processing on the voice information, acquiring keywords related to detection or maintenance, and sending the keywords to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the keywords.
In the embodiment of the invention, when the voice is collected by the water heater, the voice is processed and identified, and when the keyword of the current voice is identified to be the keyword related to maintenance, the keyword is sent to the server through the wireless network. When a user inquires about the fault of the water heater through voice, keywords are usually related to the actual fault condition of the water heater. Therefore, after the server receives the keyword, the generated initial fault maintenance or troubleshooting information is modified according to the content of the keyword, so that the initial fault maintenance or troubleshooting information can be closer to the actual fault of the water heater.
According to the embodiment, the initial fault maintenance or troubleshooting information is modified according to the keywords in the voice collected by the water heater, so that the initial fault maintenance or troubleshooting information is closer to the actual fault of the water heater, the accuracy of guiding a user to perform fault processing on the water heater according to the initial fault maintenance or troubleshooting information voice is improved, and the processing efficiency of the fault of the water heater is improved.
Optionally, on the basis of the embodiment provided in fig. 2, the method for processing based on the fault of the water heater according to the embodiment of the present invention further includes the following steps: the method comprises the steps that a water heater acquires image information sent by a user terminal to which a user belongs, the image information comprises image content of a fault maintenance or troubleshooting point in the water heater, and the image information is sent to a server so that the server can modify initial fault maintenance or troubleshooting information according to the image information and a detection result or a keyword.
Specifically, a client for controlling the application program of the water heater is installed on the terminal, and a user can input a target energy consumption parameter on a user interface of the client. The user interface is a medium interface for interaction and information exchange between a user and a client of an application program of the water heater, and the conversion between the internal form of information and the form acceptable by the user is realized. The common presentation form of the User Interface is a Graphical User Interface (GUI), which refers to a User Interface related to computer operation and displayed in a graphical manner. It may be an interface element such as an icon, window, control, etc. displayed in the display screen of the electronic device, wherein the control may include a visual interface element such as an icon, button, menu, tab, text box, dialog box, status bar, navigation bar, widget, etc. Illustratively, a user can upload image information on a user interface of a water heater client, for example, the image information includes image content of a fault maintenance or inspection point in the water heater. The embodiment of the invention does not limit the form of the image information in the user interface.
In the embodiment of the invention, the water heater acquires the image information sent by the user terminal to which the user belongs, and the image information comprises the image content of a fault maintenance or inspection point in the water heater. The image information can be obtained by a user through a photographing device of the terminal. The server modifies the initial fault maintenance or troubleshooting information according to the image information, so that the initial fault maintenance or troubleshooting information is closer to the actual reason of the fault of the water heater.
According to the embodiment, the image information with the fault is sent to the server by the water heater, so that the server modifies the initial fault maintenance or troubleshooting information according to the image information, the initial fault maintenance or troubleshooting information is closer to the actual reason of the fault of the water heater, the accuracy of conducting fault processing on the water heater according to the initial fault maintenance or troubleshooting information and guiding a user through voice is improved, and the fault processing efficiency of the water heater is improved.
Fig. 4 is a schematic structural diagram of a processing device based on a water heater fault according to an embodiment of the present invention. As shown in fig. 4, the processing device 40 based on the water heater fault includes: a self-test module 41 and a guidance module 42.
And the self-checking module 41 is used for starting fault self-checking processing when a fault of the water heater is detected and/or the water heater is identified to be detected or maintained by a user, and sending a detection result to the server so that the server generates initial fault maintenance or troubleshooting information according to the detection result.
And the guiding module 42 is used for receiving the initial fault maintenance or troubleshooting information returned by the server and performing voice playing on the initial fault maintenance or troubleshooting information so as to guide a user to perform fault maintenance or troubleshooting on the water heater.
In one embodiment of the present invention, the processing device 40 based on the water heater fault further includes a processing module, and the processing module is configured to activate a microphone on the water heater to obtain voice information of the user; and performing semantic recognition processing on the voice information, acquiring keywords related to detection or maintenance, and sending the keywords to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the keywords.
In an embodiment of the present invention, the processing apparatus 40 based on the water heater fault further includes an obtaining module, where the obtaining module is configured to obtain image information sent by a user terminal to which a user belongs, and the image information includes image content of a fault maintenance or inspection point in the water heater; and sending the image information to a server so that the server can modify the initial fault maintenance or troubleshooting information according to the image information and the detection result or the key word.
In an embodiment of the present invention, the processing apparatus 40 based on the water heater fault further includes a generating module, where the generating module is configured to, after a preset time period, obtain current fault information of the water heater and maintenance or troubleshooting information if it is detected that the fault of the water heater is not repaired; and generating and sending an after-sale maintenance request message to the server according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater.
In an embodiment of the present invention, the processing device 40 based on the water heater fault further includes a monitoring module, and the monitoring module is configured to monitor a maintenance or inspection operation performed by a user on the water heater, and generate an alarm voice prompt when the maintenance or inspection operation is monitored to be a dangerous operation.
Fig. 5 is a schematic structural diagram of a water heater according to an embodiment of the present invention. As shown in fig. 5, the water heater 50 of the present embodiment includes: a wireless transmission module 501, a voice playing module 502 and a controller 503.
And the wireless transmission module 501 is configured to send the detection result to the server and receive initial fault maintenance or troubleshooting information returned by the server.
A voice playing module 502, configured to play voice.
In one possible design, the water heater further includes a microphone, wherein the microphone is used for acquiring voice information of a user.
A controller 503, wherein the controller 503 comprises at least one processor 5031 and a memory 5032. A processor 5031, a memory 5032, and a computer program stored in the memory 5032 and operable on the processor 5031, the processor 5031 when executing the computer program realizes the following steps: when a fault of the water heater is detected and/or the water heater is identified to be detected or maintained by a user, starting fault self-detection processing, and sending a detection result to a server so that the server generates initial fault maintenance or troubleshooting information according to the detection result; and initial fault maintenance or troubleshooting information returned by the server is received, and voice playing is carried out on the initial fault maintenance or troubleshooting information so as to guide a user to carry out fault maintenance or troubleshooting on the water heater.
In one possible design, the processor 5031, when executing the computer program, further performs the following steps: starting a microphone on the water heater to acquire voice information of the user; and performing semantic recognition processing on the voice information, acquiring keywords related to detection or maintenance, and sending the keywords to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the keywords.
In one possible design, the processor 5031, when executing the computer program, further performs the following steps: acquiring image information sent by a user terminal to which the user belongs, wherein the image information comprises image content of a fault maintenance or inspection point in the water heater; and sending the image information to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the image information and the detection result or the keyword.
In one possible design, the processor 5031, when executing the computer program, further performs the following steps: after a preset time period, if the fault of the water heater is detected not to be repaired, acquiring current fault information of the water heater and maintenance or troubleshooting information; and generating and sending an after-sale maintenance request message to the server according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater.
In one possible design, the processor 5031, when executing the computer program, further performs the following steps: and monitoring the maintenance or troubleshooting operation of the user on the water heater, and generating an alarm voice prompt when the maintenance or troubleshooting operation is monitored to belong to dangerous operation.
Reference may be made in particular to the description relating to the method embodiments described above.
In one possible design, the memory 5032 can be separate or integrated with the processor 5031.
When the memory 5032 is separately provided, the server further includes a bus 83 for connecting the memory 5032 and the processor 5031.
The embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium stores computer execution instructions, and when a processor executes the computer execution instructions, the method for processing based on a water heater fault as described above is implemented.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described device embodiments are merely illustrative, and for example, the division of the modules is only one logical division, and other divisions may be realized in practice, for example, a plurality of modules may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or modules, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to implement the solution of the present embodiment.
In addition, functional modules in the embodiments of the present invention may be integrated into one processing unit, or each module may exist alone physically, or two or more modules are integrated into one unit. The unit formed by the modules can be realized in a hardware mode, and can also be realized in a hardware and software functional unit mode.
The integrated module implemented in the form of a software functional module may be stored in a computer-readable storage medium. The software functional module is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) or a processor to execute some steps of the methods described in the embodiments of the present application.
It should be understood that the Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor, or in a combination of the hardware and software modules within the processor.
The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile storage NVM, such as at least one disk memory, and may also be a usb disk, a removable hard disk, a read-only memory, a magnetic or optical disk, etc.
The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended ISA (Extended Industry Standard Architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, the buses in the figures of the present application are not limited to only one bus or one type of bus.
The storage medium may be implemented by any type or combination of volatile or non-volatile memory devices, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. Of course, the storage medium may also be integral to the processor. The processor and the storage medium may reside in an Application Specific Integrated Circuits (ASIC). Of course, the processor and the storage medium may reside as discrete components in an electronic device or host device.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A water heater fault-based processing method is characterized by comprising the following steps:
when the water heater fault is detected and/or the water heater is identified to be detected or maintained by a user, starting fault self-detection processing and sending a detection result to a server so that the server generates initial fault maintenance or troubleshooting information according to the detection result;
and receiving the initial fault maintenance or troubleshooting information returned by the server, and carrying out voice playing on the initial fault maintenance or troubleshooting information so as to guide the user to carry out fault maintenance or troubleshooting on the water heater.
2. The method of claim 1, further comprising:
starting a microphone on the water heater to acquire voice information of the user;
and performing semantic recognition processing on the voice information, acquiring keywords related to detection or maintenance, and sending the keywords to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the keywords.
3. The method of claim 2, further comprising:
acquiring image information sent by a user terminal to which the user belongs, wherein the image information comprises image content of a fault maintenance or inspection point in the water heater;
and sending the image information to the server so that the server can modify the initial fault maintenance or troubleshooting information according to the image information and the detection result or the keyword.
4. The method of claim 3, further comprising:
after a preset time period, if the fault of the water heater is detected not to be repaired, acquiring current fault information of the water heater and maintenance or troubleshooting information;
and generating and sending an after-sale maintenance request message to the server according to the current fault information, the maintenance or troubleshooting information and the equipment number information of the water heater.
5. The method of claim 3, further comprising:
and monitoring the maintenance or troubleshooting operation of the user on the water heater, and generating an alarm voice prompt when the maintenance or troubleshooting operation is monitored to belong to dangerous operation.
6. The method of claim 1, wherein the detection results include at least one of a temperature sensor parameter, a fan status parameter, an ignition pin status parameter, a motor speed parameter, and an air pressure parameter.
7. A water heater fault-based handling device, comprising:
the self-detection module is used for starting fault self-detection processing when a fault of the water heater is detected and/or the water heater is identified to be detected or maintained by a user, and sending a detection result to the server so that the server can generate initial fault maintenance or troubleshooting information according to the detection result;
and the guiding module is used for receiving the initial fault maintenance or troubleshooting information returned by the server and carrying out voice playing on the initial fault maintenance or troubleshooting information so as to guide the user to carry out fault maintenance or troubleshooting on the water heater.
8. A water heater, comprising:
the wireless transmission module is used for sending the detection result to a server and receiving the initial fault maintenance or troubleshooting information returned by the server;
the voice playing module is used for playing voice;
a controller, wherein the controller comprises at least one processor and a memory;
the memory stores computer-executable instructions;
the at least one processor executing the memory-stored computer-executable instructions cause the at least one processor to perform the water heater fault-based handling method of any one of claims 1 to 6.
9. The water heater of claim 8, further comprising:
and the microphone is used for acquiring the voice information of the user.
10. A computer readable storage medium having stored thereon computer executable instructions which, when executed by a processor, implement the method of water heater fault based handling as claimed in any one of claims 1 to 6.
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