CN112749772A - Conference room fault management system based on two-dimensional code - Google Patents
Conference room fault management system based on two-dimensional code Download PDFInfo
- Publication number
- CN112749772A CN112749772A CN202011633669.6A CN202011633669A CN112749772A CN 112749772 A CN112749772 A CN 112749772A CN 202011633669 A CN202011633669 A CN 202011633669A CN 112749772 A CN112749772 A CN 112749772A
- Authority
- CN
- China
- Prior art keywords
- service request
- request
- module
- conference room
- dimensional code
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000007689 inspection Methods 0.000 claims abstract description 33
- 238000004458 analytical method Methods 0.000 claims abstract description 27
- 230000000737 periodic effect Effects 0.000 claims abstract description 18
- 238000007405 data analysis Methods 0.000 claims abstract description 4
- 238000012423 maintenance Methods 0.000 abstract description 2
- 238000000034 method Methods 0.000 description 4
- 238000004891 communication Methods 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 230000002159 abnormal effect Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000006698 induction Effects 0.000 description 2
- 238000012827 research and development Methods 0.000 description 2
- 238000007792 addition Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- Economics (AREA)
- Marketing (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Data Mining & Analysis (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Engineering & Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention relates to a conference room fault management system based on a two-dimensional code, which comprises a two-dimensional code management module, a routing inspection module and a periodic request analysis module, wherein the two-dimensional code management module comprises: the two-dimensional code management module is used for acquiring meeting room information of a fault meeting room and sending the meeting room information to the control center; the inspection module inspects the fault conference room according to a preset inspection script, acquires a service request and provides a corresponding solution for a conference room user according to the service request; and the periodic request analysis module is used for classifying all service requests according to a preset time interval, recording corresponding request information, then carrying out data analysis, updating a service request page according to an analysis result, adjusting a high-frequency request solution and updating a routing inspection script. Compared with the prior art, the invention has the advantages of reducing the maintenance workload of the conference room, responding in time, improving the utilization rate of the solution of the service request and the like.
Description
Technical Field
The invention relates to the field of video conference faults, in particular to a conference room fault management system based on two-dimensional codes.
Background
At present, conference rooms in various large companies are distributed dispersedly, when a video conference process breaks down, a user needs to communicate with an administrator through a telephone, the administrator instructs the telephone or visits the site to solve the fault, the communication efficiency is low, when a plurality of conference rooms break down in the same time period, the administrator does not have enough time to process, and the quality of the video conference in the conference rooms and the experience of participants are affected. And the scattered conference rooms increase the management cost of the administrator, and a large amount of time is spent on equipment inspection.
Disclosure of Invention
The invention aims to overcome the defects of low fault communication efficiency and high management cost in the prior art and provide a conference room fault management system based on two-dimensional codes.
The purpose of the invention can be realized by the following technical scheme:
the utility model provides a meeting room fault management system based on two-dimensional code, includes two-dimensional code management module, patrols and examines module and periodic request analysis module, wherein:
the two-dimensional code management module is used for acquiring meeting room information of a fault meeting room and sending the meeting room information to the control center;
the system comprises a routing inspection module, a service request acquisition module and a service management module, wherein the routing inspection module is used for routing inspection to a fault conference room according to a preset routing inspection script, acquiring the service request and providing a corresponding solution for a conference room user according to the service request;
and the periodic request analysis module is used for classifying all service requests according to a preset time interval, recording corresponding request information, then carrying out data analysis, updating a service request page according to an analysis result, adjusting a high-frequency request solution and updating a routing inspection script.
The two-dimension code management module comprises independent two-dimension codes arranged in each meeting room.
The inspection module generates a prediction service request group during inspection and provides a solution or network path link corresponding to the prediction service request group.
Further, the number of service requests in the predicted service request group is 3.
Further, the set of predicted service requests includes service requests that occur most frequently in the database.
And when the service request acquired by the inspection module is not matched with the historical service request in the database, acquiring the service request description.
Furthermore, the inspection module performs semantic analysis on the service request description, sends the service request description to the control center if the service request description is judged to be unknown, performs manual processing on the service request description to obtain a corresponding solution, and then records the solution into the database, and provides the solution of the corresponding service request in the database if the service request description is judged to be known.
The types of the service requests for classification include time classification, conference room classification and request content classification.
The request information recorded by the periodic request analysis module comprises meeting time and utilization rate of a meeting room.
The high-frequency request solution comprises the steps of generating early warning information and sending the early warning information to a control center through an early warning submodule arranged in a periodic request analysis module.
When the periodic request analysis module updates the service request page, all service requests are analyzed and summarized, and the service requests are provided for the user to select after induction and classification; and adding the new content of the service request solution in the analysis result into the inspection script when the inspection script is updated.
Compared with the prior art, the invention has the following beneficial effects:
1. according to the invention, the two-dimension code management module and the inspection module are arranged, so that a user can obtain a solution of related faults by scanning the two-dimension code, the low communication efficiency caused by user description or misoperation is avoided, and the related maintenance workload of a conference room and a video system is reduced.
2. The invention stores the service request of the user in the database, reuses the solution of the service request which has already appeared, improves the utilization rate of the solution of the service request, and improves the accuracy of the solution of the service request through the periodic request analysis module.
3. The invention has timely response, the user can quickly obtain the solution after scanning the two-dimensional code, the arrangement of the routing inspection module reduces the management cost of an administrator, and more meeting rooms can be managed by less manpower.
Drawings
FIG. 1 is a schematic flow diagram of the present invention;
FIG. 2 is a diagram of a periodic request analysis module for processing high frequency requests according to the present invention.
Detailed Description
The invention is described in detail below with reference to the figures and specific embodiments. The present embodiment is implemented on the premise of the technical solution of the present invention, and a detailed implementation manner and a specific operation process are given, but the scope of the present invention is not limited to the following embodiments.
Examples
As shown in fig. 1, a conference room fault management system based on two-dimensional code includes a two-dimensional code management module, a patrol module and a periodic request analysis module, wherein:
the two-dimensional code management module is used for acquiring meeting room information of a fault meeting room and sending the meeting room information to the control center;
the inspection module inspects the fault conference room according to a preset inspection script, acquires a service request and provides a corresponding solution for a conference room user according to the service request;
and the periodic request analysis module is used for classifying all service requests according to a preset time interval, recording corresponding request information, then carrying out data analysis, updating a service request page according to an analysis result, adjusting a high-frequency request solution and updating a routing inspection script.
The two-dimension code management module comprises independent two-dimension codes arranged in each meeting room.
The inspection module generates a prediction service request group during inspection and provides a solution or network path link corresponding to the prediction service request group.
The number of service requests in the service request group is predicted to be 3.
The set of predicted service requests includes the most frequently occurring service requests in the database.
And when the service request acquired by the inspection module is not matched with the historical service request in the database, acquiring the service request description.
The inspection module carries out semantic analysis on the service request description, if the service request description is judged to be unknown, the service request description is sent to the control center, the control center carries out manual processing, a corresponding solution is obtained and then is recorded into the database, and if the service request description is judged to be known, the solution of the corresponding service request in the database is provided.
The types of classification of the service request include time classification, conference room classification, and request content classification.
The request information recorded by the periodic request analysis module includes meeting time and usage rate of the meeting room.
As shown in fig. 2, the fault types corresponding to the high-frequency request include a system bug, a new system requirement, and an abnormal system configuration, and the solution of the high-frequency request includes that the early warning information is generated and sent to the control center through an early warning sub-module arranged in the periodic request analysis module.
If the fault corresponding to the high-frequency request is a system bug, setting the corresponding fault as a high priority and solving the fault by a research and development team; if the fault corresponding to the high-frequency request is a new system requirement, distributing the new system requirement to a research and development team to be arranged into a requirement queue; and if the fault corresponding to the high-frequency request is abnormal system configuration, the fault is solved by modifying the system configuration.
When the periodic request analysis module updates the service request page, all service requests are analyzed and summarized, and the service requests are provided for the user to select after induction and classification; and adding the new content of the service request solution in the analysis result into the inspection script when the inspection script is updated.
In addition, it should be noted that the specific embodiments described in the present specification may have different names, and the above descriptions in the present specification are only illustrations of the structures of the present invention. Minor or simple variations in the structure, features and principles of the present invention are included within the scope of the present invention. Various modifications or additions may be made to the described embodiments or methods may be similarly employed by those skilled in the art without departing from the scope of the invention as defined in the appending claims.
Claims (10)
1. The utility model provides a meeting room fault management system based on two-dimensional code, its characterized in that includes two-dimensional code management module, patrols and examines module and periodic request analysis module, wherein:
the two-dimensional code management module is used for acquiring meeting room information of a fault meeting room and sending the meeting room information to the control center;
the system comprises a routing inspection module, a service request acquisition module and a service management module, wherein the routing inspection module is used for routing inspection to a fault conference room according to a preset routing inspection script, acquiring the service request and providing a corresponding solution for a conference room user according to the service request;
and the periodic request analysis module is used for classifying all service requests according to a preset time interval, recording corresponding request information, then carrying out data analysis, updating a service request page according to an analysis result, adjusting a high-frequency request solution and updating a routing inspection script.
2. The two-dimension code based conference room fault management system as claimed in claim 1, wherein the two-dimension code management module comprises an independent two-dimension code set in each conference room.
3. The two-dimensional code based conference room fault management system according to claim 1, wherein the patrol module generates a prediction service request group during patrol and provides a solution or network path link corresponding to the prediction service request group.
4. The two-dimensional code based conference room fault management system according to claim 3, wherein the number of service requests in said predicted service request group is 3.
5. The two-dimensional code based conference room fault management system according to claim 4, wherein said prediction service request group comprises service requests with highest occurrence frequency in a database.
6. The two-dimensional code based conference room fault management system according to claim 1, wherein when the service request collected by the inspection module is not matched with the historical service request in the database, the service request description is collected.
7. The two-dimensional code based conference room fault management system as claimed in claim 6, wherein the patrol module performs semantic analysis on the service request description, sends the service request description to the control center if the service request description is judged to be unknown, and provides a solution for the corresponding service request in the database if the service request description is judged to be known.
8. The two-dimensional code based conference room fault management system according to claim 1, wherein the types of service requests classified include time classification, belonging conference room classification, and request content classification.
9. The two-dimensional code based conference room fault management system according to claim 1, wherein the request information recorded by the periodic request analysis module includes meeting time and usage rate of the conference room.
10. The two-dimensional code-based conference room fault management system according to claim 1, wherein the fault types corresponding to the high-frequency request include system bugs, new system requirements and system configuration anomalies, and the high-frequency request solution includes that early warning information is generated and sent to a control center through an early warning sub-module arranged in a periodic request analysis module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011633669.6A CN112749772A (en) | 2020-12-31 | 2020-12-31 | Conference room fault management system based on two-dimensional code |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011633669.6A CN112749772A (en) | 2020-12-31 | 2020-12-31 | Conference room fault management system based on two-dimensional code |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112749772A true CN112749772A (en) | 2021-05-04 |
Family
ID=75650959
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011633669.6A Pending CN112749772A (en) | 2020-12-31 | 2020-12-31 | Conference room fault management system based on two-dimensional code |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112749772A (en) |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2005227878A (en) * | 2004-02-10 | 2005-08-25 | Mazda Motor Corp | Maintenance information supply system |
| CN108921509A (en) * | 2018-06-26 | 2018-11-30 | 南京联坤软件技术有限公司 | A kind of multi-party network meeting management system and its method based on two dimensional code |
| CN109166195A (en) * | 2018-07-25 | 2019-01-08 | 河北水利电力学院 | Water conservancy pumping plant cruising inspection system and method for inspecting |
| KR101974631B1 (en) * | 2018-07-16 | 2019-05-02 | 장인선 | Method for providing customer supproting service using manual after auto-checking based on history log and ambient condition |
| CN110263885A (en) * | 2019-05-23 | 2019-09-20 | 深圳光维科技有限公司 | Check method, apparatus, terminal device and the storage medium of projector's failure |
| CN111752336A (en) * | 2019-03-11 | 2020-10-09 | 优本技术（深圳）有限公司 | Touch all-in-one machine with built-in central control function |
-
2020
- 2020-12-31 CN CN202011633669.6A patent/CN112749772A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2005227878A (en) * | 2004-02-10 | 2005-08-25 | Mazda Motor Corp | Maintenance information supply system |
| CN108921509A (en) * | 2018-06-26 | 2018-11-30 | 南京联坤软件技术有限公司 | A kind of multi-party network meeting management system and its method based on two dimensional code |
| KR101974631B1 (en) * | 2018-07-16 | 2019-05-02 | 장인선 | Method for providing customer supproting service using manual after auto-checking based on history log and ambient condition |
| CN109166195A (en) * | 2018-07-25 | 2019-01-08 | 河北水利电力学院 | Water conservancy pumping plant cruising inspection system and method for inspecting |
| CN111752336A (en) * | 2019-03-11 | 2020-10-09 | 优本技术（深圳）有限公司 | Touch all-in-one machine with built-in central control function |
| CN110263885A (en) * | 2019-05-23 | 2019-09-20 | 深圳光维科技有限公司 | Check method, apparatus, terminal device and the storage medium of projector's failure |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP2026503B1 (en) | System, apparatus and method for tracking device | |
| US7526322B2 (en) | Real-time analyst program for processing log files from network elements | |
| CN111176879A (en) | Fault repairing method and device for equipment | |
| US20040024859A1 (en) | Method and apparatus for communications network resource utilization assessment | |
| CN109784508A (en) | A kind of power grid panorama monitoring operation management method and system based on cloud platform | |
| CN102567531B (en) | General method for monitoring status of light database | |
| CN102064975A (en) | Network equipment supervision method and system | |
| CN102480749A (en) | Method, device and system for remotely collecting host process information | |
| CN112698953A (en) | Power grid intelligent operation and detection platform based on micro-service | |
| CN108924007A (en) | The big data acquisition of communication operation information and storage system and method | |
| CN111431754A (en) | Fault analysis method and system for power distribution and utilization communication network | |
| CN109669835A (en) | MySQL database monitoring method, device, equipment and readable storage medium storing program for executing | |
| CN103812694A (en) | Complaint hotspot monitoring and analyzing system and method based on ArcGIS gridding | |
| CN106792856B (en) | Wireless network element management system alarm processing method based on equipment level parallelism | |
| CN101056447A (en) | Operation situation monitoring device of radio communication network | |
| CN107463490B (en) | Cluster log centralized collection method applied to platform development | |
| CN109639756A (en) | A kind of terminal network incidence relation is shown and equipment accesses real-time monitoring system | |
| CN105554320A (en) | Monitoring method and system of telephone traffic of call centers | |
| CN112286774A (en) | Operation and maintenance monitoring data display method and device, storage medium and computing equipment | |
| CN113890903A (en) | Alarm information management system and method | |
| CN108964957B (en) | Method for monitoring data communication service quality and big data system | |
| CN1458785A (en) | Realizing method for warning note | |
| CN112749772A (en) | Conference room fault management system based on two-dimensional code | |
| CN113760634A (en) | Data processing method and device | |
| CN108989116B (en) | Big data collection and analysis system and method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |