CN112738197A

CN112738197A - Prompting method and device, electronic equipment and storage medium

Info

Publication number: CN112738197A
Application number: CN202011563499.9A
Authority: CN
Inventors: 杜勃勃
Original assignee: Beijing Didi Infinity Technology and Development Co Ltd
Current assignee: Beijing Didi Infinity Technology and Development Co Ltd
Priority date: 2018-12-04
Filing date: 2018-12-04
Publication date: 2021-04-30
Also published as: CN110753078A; CN110753078B

Abstract

The embodiment of the application provides a prompting method, a prompting device, electronic equipment and a storage medium, and belongs to the field of intelligent transportation. According to the method, when the current time is judged to be the prompt time according to the current position and the service initial position of the service provider, the service application providing the service and at least one communication application except the service application are used for prompting the service requester in parallel, so that the service requester can know the state of the service provider in time through the prompt of the communication application except the service application providing the service, the service requester can reach the service initial position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

Description

Prompting method and device, electronic equipment and storage medium

The application is a divisional application of a Chinese patent application with the application date of 04.12.2018 and the application number of 201811478473.7, and the invention name of the application is 'prompting method, device, electronic equipment and storage medium'.

Technical Field

The application relates to the technical field of intelligent traffic, in particular to a prompting method, a prompting device, electronic equipment and a storage medium.

Background

In the prior art, with the popularization of network taxi appointment, taxi taking software is mature, the service capability of the taxi taking software is complete, and the overall experience from order taking after application opening to order taking is very friendly. However, there are still many times that contradictions, incoordination, noises, even order cancellation, etc. occur between the driver and the passenger, which cause bad influence, and as a result, it is found that the existing taxi taking software can generally display how long the driver still needs to get to the passenger boarding place after the passenger leaves the taxi in real time, but after the driver is about to get to the passenger boarding place or has reached the passenger boarding place, the passenger may not timely sense the prompt information in the taxi taking software because of doing other things, so that the passenger may not timely get to the boarding place, so that the driver may have too long waiting time in the boarding place, and the operation efficiency of the driver is affected.

Disclosure of Invention

In view of the above, an object of the embodiments of the present application is to provide a prompting method, a prompting apparatus, an electronic device, and a storage medium, which can prompt a service requester in time, so that the service requester can reach a service start position as soon as possible, thereby reducing the waiting time of a service provider and improving the operation efficiency of the service provider.

In a first aspect, an embodiment of the present application provides a prompting method, where the method includes:

receiving a message of a service provider for accepting an order, wherein the order comprises a service starting position;

acquiring the current position of the service provider;

and in response to determining that the current moment is a prompt moment according to the current position of the service provider and the service starting position, prompting a service requester through a service application providing service and at least one communication application in parallel, wherein the communication application is an application other than the service application.

In the implementation process, when the current time is judged to be the prompt time according to the current position and the service initial position of the service provider, the service application providing the service and at least one communication application except the service application prompt the service requester in parallel, so that the service requester can know the state of the service provider in time through the prompt of the communication application except the service application providing the service, the service requester can reach the service initial position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

Optionally, the prompting, by at least one of the communication applications, to the service requester includes:

in response to detecting that a voice prompt or a vibration prompt of a target communication application is turned on, prompting the service requester through the target communication application; the target communication application is at least one of the communication applications.

In the implementation process, whether the voice prompt or the vibration prompt of the target communication application is started or not is detected, and the target communication application prompts the service requester when the target communication application is started, so that the communication application commonly used by a user can be set as the target communication application, and when the voice prompt or the vibration prompt of the target communication application is started, the target communication application prompts the user, so that the user can be further ensured to know the state of the service provider in time, the service requester can reach the service starting position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

responding to the voice prompt or vibration prompt of the target communication application not being started, and detecting other communication applications started by the voice prompt or vibration prompt;

prompting the service requester through the detected other communication application, wherein the other communication application is a communication application different from the target communication application.

In the implementation process, when the voice prompt or the vibration prompt of the target communication application is not started, other communication applications started by the voice prompt or the vibration prompt are detected, and the service requester is prompted by the other communication applications, so that the user can be further ensured to know the state of the service provider in time, the service requester can arrive at the service starting position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

Optionally, determining a current time as a prompt time according to the current position of the service provider and the service start position based on the following steps:

and determining the current moment as a prompt moment in response to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance.

In the implementation process, when the distance between the current position of the service provider and the service starting position is judged to be smaller than or equal to the first preset distance, the communication application except the service application providing the service prompts the service requester, so that prompt information can be sent to the service requester in time, the service requester can be reminded to arrive at the service starting position as soon as possible in time, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

responding to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance, and obtaining the current position of the service requester;

and determining the current moment as a prompt moment in response to the fact that the distance between the current position of the service requester and the service starting position is larger than a second preset distance.

In the implementation process, when the distance between the current position of the service requester and the service starting position is greater than the second preset distance, the communication application except the service application providing the service prompts the service requester, so that the prompt information can be sent to the service requester in time, the service requester can be reminded to arrive at the service starting position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

obtaining first residual arrival time of the service provider reaching the service starting position according to the current position of the service provider and the service starting position;

and determining the current time as a prompt time in response to the first residual arrival time being less than or equal to a first preset time threshold.

In the implementation process, when the first residual arrival time of the service provider to the service starting position is less than or equal to the first preset time threshold, the communication application except the service application providing the service prompts the service requester, so that the service requester can be timely reminded to arrive at the service starting position as soon as possible, the service provider can arrive at the service starting position immediately, the waiting time of the service provider is further reduced, and the operation efficiency of the service provider is improved.

responding to the first residual arrival time smaller than or equal to a first preset time threshold value, and acquiring the current position of the service requester;

and responding to the service request party not reaching the service starting position determined based on the current position of the service request party and the service starting position, and determining the current time as a prompt time.

In the implementation process, when the service requester does not reach the service starting position, the communication application except the service application providing the service prompts the service requester, so that the service requester can be timely reminded of reaching the service starting position as soon as possible, and the service provider can reach the service starting position immediately, so that the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

Optionally, the determining that the current time is a prompt time in response to determining that the service requester does not reach the service start position based on the current position of the service requester and the service start position includes:

and when responding to that the second residual arrival time of the service requester reaching the service starting position is greater than a second preset time threshold value, determining that the current time is a prompt time, wherein the second residual arrival time is obtained according to the service starting position and the current position of the service requester.

In the implementation process, when the distance between the current position of the service requester and the service starting position is greater than the second preset distance, the communication application except the service application providing the service prompts the service requester, so that the service requester can be timely reminded of arriving at the service starting position as soon as possible, and the service provider immediately arrives at the service starting position, thereby reducing the waiting time of the service provider and improving the operation efficiency of the service provider.

and determining that the current time is a prompt time in response to that the second residual arrival time of the service requester reaching the service starting position is greater than the first residual arrival time, wherein the second residual arrival time is obtained according to the service starting position and the current position of the service requester.

In the implementation process, when the second remaining arrival time of the service requester reaching the service starting position is greater than the first remaining arrival time, the communication application except the service application providing the service prompts the service requester, so that the service requester can be timely reminded of arriving at the service starting position as soon as possible, and the service provider immediately arrives at the service starting position, thereby reducing the waiting time of the service provider and improving the operation efficiency of the service provider.

Optionally, in response to that a second remaining arrival time of the service requester to the service start position is greater than the first remaining arrival time, including:

and determining the current time as a prompt time in response to the difference between the second residual arrival time of the service requester at the service starting position and the first residual arrival time being greater than a preset difference.

In the implementation process, when the difference between the second remaining arrival time and the first remaining arrival time is greater than the preset difference, the communication application except the service application providing the service prompts the service requester, so that the service requester can be timely reminded of arriving at the service starting position as soon as possible, and the service provider arrives at the service starting position immediately, thereby reducing the waiting time of the service provider and improving the operation efficiency of the service provider.

acquiring at least one communication application communicating with the service provider from the order;

and prompting a service requester through the acquired at least one communication application.

acquiring at least one communication application for communicating with the service provider from registration information of the service requester in the service application;

Optionally, the method further comprises:

receiving a service replacement starting position request sent by the service provider;

acquiring the current position of the service requester according to the service replacement starting position request;

acquiring a convergence position according to the current position of the service requester and the current position of the service provider, wherein the convergence position is used as a new service starting position, and the distance between the convergence position and the service starting position is within a preset distance range;

sending, by the service application and/or at least one of the communication applications, prompt information including the fusion location to the service requester and the service provider, respectively.

In the implementation process, when the service provider may not reach the service starting position in time, the convergence position within the preset distance range from the service starting position is obtained, so that the service requester and the service provider can reach the convergence position to converge, and the problem that the service provider cannot reach the service starting position as soon as possible to cause long-time waiting of the service requester is solved.

Optionally, at least one of the communication applications includes a text messaging application, a dialing application, a voice application, and/or a vibration alert application.

In the implementation process, in order to avoid that the service requester does not know the state of the service provider through the service application, the service requester can be prompted through the short message application, the dialing application, the voice application and/or the vibration prompting application, so that the service requester can timely know the state of the service provider, and then the service requester is prompted to reach the service starting position as soon as possible, the waiting time of the service provider is reduced, and the operation efficiency of the service provider is improved.

In a second aspect, an embodiment of the present application provides a prompting device, where the device includes:

the system comprises a message receiving module, a service providing module and a message sending module, wherein the message receiving module is used for receiving a message of a service providing party for taking up an order, and the order comprises a service starting position;

the position acquisition module is used for acquiring the current position of the service provider;

the judging module is used for judging whether the current moment is a prompt moment or not according to the current position of the service provider and the service starting position;

and the prompting module responds to the fact that the current moment is the prompting moment, prompts a service requester through a service application providing the service and at least one communication application in parallel, wherein the communication application is an application except the service application.

In a third aspect, an embodiment of the present application provides an electronic device, including a processor and a memory, where the memory stores computer-readable instructions, and when the computer-readable instructions are executed by the processor, the steps in the method as provided in the first aspect are executed.

In a fourth aspect, embodiments of the present application provide a readable storage medium, on which a computer program is stored, where the computer program runs the steps in the method provided in the first aspect when executed by a processor.

Additional features and advantages of the present application will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by the practice of the embodiments of the present application. The objectives and other advantages of the application may be realized and attained by the structure particularly pointed out in the written description and drawings.

Drawings

The above and other objects, features and advantages of the present invention will become more apparent from the following description of the embodiments of the present invention with reference to the accompanying drawings, in which:

in order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.

FIG. 1 is a block diagram of a network appointment system according to some embodiments of the present application;

FIG. 2 illustrates a schematic diagram of exemplary hardware and software components of an electronic device that may implement the concepts of the present application, according to some embodiments of the present application;

fig. 3 is a flowchart of a prompting method provided in an embodiment of the present application;

fig. 4 is a block diagram of a prompting device according to an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.

It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures. Meanwhile, in the description of the present application, the terms "first", "second", and the like are used only for distinguishing the description, and are not to be construed as indicating or implying relative importance.

To enable those skilled in the art to utilize the present disclosure, the following embodiments are presented in conjunction with a specific application scenario, "network appointment service. It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in the context of a network appointment service, it should be understood that this is merely one exemplary embodiment. The application can be applied to any other traffic type. For example, the present application may be applied to different transportation system environments, including terrestrial, marine, or airborne, among others, or any combination thereof. The vehicle of the transportation system may include a taxi, a private car, a windmill, a bus, a train, a bullet train, a high speed rail, a subway, a ship, an airplane, a spacecraft, a hot air balloon, or an unmanned vehicle, etc., or any combination thereof. The present application may also include any service system for providing services, for example, a system for sending and/or receiving couriers, a service system for business transactions between buyers and sellers. Applications of the system or method of the present application may include web pages, plug-ins for browsers, client terminals, customization systems, internal analysis systems, or artificial intelligence robots, among others, or any combination thereof.

It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.

The terms "passenger," "requestor," "service person," "service requestor," and "customer" are used interchangeably in this application to refer to an individual, entity, or tool that can request or order a service. The terms "driver," "provider," "service provider," and "provider" are used interchangeably in this application to refer to an individual, entity, or tool that can provide a service. The term "user" in this application may refer to an individual, entity or tool that requests a service, subscribes to a service, provides a service, or facilitates the provision of a service. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present application, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.

The terms "service request" and "order" are used interchangeably herein to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a supplier, the like, or any combination thereof. Accepting the "service request" or "order" may be a passenger, a service requester, a driver, a service provider, a supplier, or the like, or any combination thereof. The service request may be charged or free.

The Positioning technology used in the present application may be based on a Global Positioning System (GPS), a Global Navigation Satellite System (GLONASS), a COMPASS Navigation System (COMPASS), a galileo Positioning System, a Quasi-Zenith Satellite System (QZSS), a Wireless Fidelity (WiFi) Positioning technology, or the like, or any combination thereof. One or more of the above-described positioning systems may be used interchangeably in this application.

Fig. 1 is a block diagram of a network appointment system 100 according to some embodiments of the present application. For example, the network appointment system 100 may be an online transportation service platform for transportation services such as taxis, designated driving services, express, carpools, bus services, driver rentals, or regular bus services, or any combination thereof. The networked car appointment system 100 may include one or more of a server 110, a network 120, a service requester terminal 130, a service provider terminal 140, and a database 150, and the server 110 may include a processor therein to perform instruction operations.

In some embodiments, the server 110 may be a single server or a group of servers. The set of servers can be centralized or distributed (e.g., the servers 110 can be a distributed system). In some embodiments, the server 110 may be local or remote to the terminal. For example, the server 110 may access information and/or data stored in the service requester terminal 130, the service provider terminal 140, or the database 150, or any combination thereof, via the network 120. As another example, the server 110 may be directly connected to at least one of the service requester terminal 130, the service provider terminal 140, and the database 150 to access stored information and/or data. In some embodiments, the server 110 may be implemented on a cloud platform. In some embodiments, the server 110 may be implemented on an electronic device 200 having one or more of the components shown in FIG. 2 in the present application.

In some embodiments, the server 110 may include a processor. The processor may process information and/or data related to the service request to perform one or more of the functions described herein. For example, the processor may determine the target vehicle based on a service request obtained from the service requester terminal 130. In some embodiments, a processor may include one or more processing cores (e.g., a single-core processor (S) or a multi-core processor (S)).

Network 120 may be used for the exchange of information and/or data. In some embodiments, one or more components (e.g., server 110, service requester terminal 130, service provider terminal 140, and database 150) in the networked car appointment system 100 may send information and/or data to other components. For example, the server 110 may obtain a service request from the service requester terminal 130 via the network 120. In some embodiments, the network 120 may be any type of wired or wireless network, or combination thereof. For example, the network 120 may include wired or wireless network access points, such as base stations and/or network switching nodes, through which one or more components of the networked car reservation system 100 may connect to the network 120 to exchange data and/or information.

In some embodiments, the user of the service requestor terminal 130 may be someone other than the actual demander of the service. For example, the user a of the service requester terminal 130 may use the service requester terminal 130 to initiate a service request for the service actual demander B (for example, the user a may call a car for his friend B), or receive service information or instructions from the server 110. In some embodiments, the user of the service provider terminal 140 may be the actual provider of the service or may be another person than the actual provider of the service. For example, user C of the service provider terminal 140 may use the service provider terminal 140 to receive a service request serviced by the service provider entity D (e.g., user C may pick up an order for driver D employed by user C), and/or information or instructions from the server 110. In some embodiments, "service requester" and "service requester terminal" may be used interchangeably, and "service provider" and "service provider terminal" may be used interchangeably.

In some embodiments, the service requester terminal 130 may comprise a mobile device, a tablet computer, a laptop computer, or a built-in device in a motor vehicle, etc., or any combination thereof.

In some embodiments, the service provider terminal 140 may be a similar or identical device as the service requestor terminal 130. In some embodiments, the service provider terminal 140 may be a device with location technology for locating the location of the service provider and/or the service provider terminal. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may communicate with other locating devices to determine the location of the service requester, service requester terminal 130, service provider, or service provider terminal 140, or any combination thereof. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may transmit the location information to the server 110.

Database 150 may store data and/or instructions. In some embodiments, the database 150 may store data obtained from the service requester terminal 130 and/or the service provider terminal 140. In some embodiments, database 150 may store data and/or instructions for the exemplary methods described herein.

In some embodiments, a database 150 may be connected to the network 120 to communicate with one or more components of the networked car appointment system 100 (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc.). One or more components of the networked car appointment system 100 may access data or instructions stored in the database 150 via the network 120. In some embodiments, the database 150 may be directly connected to one or more components in the networked car appointment system 100 (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc.); alternatively, in some embodiments, database 150 may also be part of server 110.

In some embodiments, one or more components (e.g., server 110, service requester terminal 130, service provider terminal 140, etc.) in the networked car appointment system 100 may have access to the database 150. In some embodiments, one or more components in network appointment system 100 may read and/or modify information related to the service requester, the service provider, or the public, or any combination thereof, when certain conditions are met. For example, server 110 may read and/or modify information for one or more users after receiving a service request. As another example, the service provider terminal 140 may access information related to the service requester when receiving the service request from the service requester terminal 130, but the service provider terminal 140 may not modify the related information of the service requester.

Fig. 2 illustrates a schematic diagram of exemplary hardware and software components of an electronic device 200 that may implement the server 110 of the present concepts according to some embodiments of the present application. For example, a processor may be used on the electronic device 200 and to perform the functions herein.

The electronic device 200 may be a general purpose computer or a special purpose computer, both of which may be used to implement the wireless network category determination method of the present application. Although only a single computer is shown, for convenience, the functions described herein may be implemented in a distributed fashion across multiple similar platforms to balance processing loads.

For example, the electronic device 200 may include a network port 210 connected to a network, one or more processors 220 for executing program instructions, a communication bus 230, and a different form of storage medium 240, such as a disk, ROM, or RAM, or any combination thereof. Illustratively, the computer platform may also include program instructions stored in ROM, RAM, or other types of non-transitory storage media, or any combination thereof. The method of the present application may be implemented in accordance with these program instructions. The electronic device 200 also includes an Input/Output (I/O) interface 250 between the computer and other Input/Output devices (e.g., keyboard, display screen).

For ease of illustration, only one processor is depicted in the electronic device 200. However, it should be noted that the electronic device 200 in the present application may also comprise a plurality of processors, and thus the steps performed by one processor described in the present application may also be performed by a plurality of processors in combination or individually. For example, if the processor of the electronic device 200 executes steps a and B, it should be understood that steps a and B may also be executed by two different processors together or separately in one processor. For example, a first processor performs step a and a second processor performs step B, or the first processor and the second processor perform steps a and B together.

Referring to fig. 3, fig. 3 is a flowchart of a prompting method according to an embodiment of the present application, where the method includes the following steps:

step S110: a message is received that a service provider takes an order.

For the purpose of description, the present embodiment is described by taking a network car booking as an example, the service provider is the driver for providing the network car booking service, and the service requester is the passenger for requesting the network car booking service. The passenger can place an order through the network car booking platform installed on the passenger terminal, the driver can receive the order through the network car booking platform installed on the driver terminal, understandably, the passenger can send order request service to the server through the passenger terminal, after the server receives the order request service, the server sends the order request service to the driver around the position of the passenger, if the driver receives the order through the network car booking platform installed on the driver terminal, the driver is indicated to receive the order request service of the passenger, and the server can receive the message that the driver receives the order.

When the passenger sends an order request service to the server through the passenger terminal, the passenger can input a service starting position and a service end position, namely the boarding position and the destination position of the passenger through the passenger terminal. After the driver accepts the order through the driver terminal, the server may retrieve from the order the service start position entered by the passenger in the passenger terminal.

Step S120: and acquiring the current position of the service provider.

After the server receives the information that the driver takes the order, the current position of the driver can be obtained through the positioning technology, and the driver needs to drive to the service starting position to take the passenger after taking the order, so that the current position of the driver can be changed all the time, and the current position of the driver can be obtained in real time.

Step S130: and judging whether the current moment is a prompt moment or not according to the current position of the service provider and the service starting position.

After the current position of the driver at the current time is obtained, the distance between the current position of the driver and the service starting position can be calculated, and when the distance is less than or equal to the preset distance threshold, it can be indicated that the current time is the prompt time, then step S140 is executed: the service requester is prompted by a service application providing the service and at least one communication application in parallel. Wherein the communication application is an application other than a service application.

Wherein, the service application for providing the service can be understood as the network car booking platform, the passenger can know the current position of the driver and the distance between the current position of the driver and the service starting position through the network car booking platform, or the residual arrival time of the driver at the service initial position is known, if the driver arrives at the service initial position, the prompt message can be sent to the passenger through the network car appointment platform, that is, the passenger can know whether the driver has arrived at the service starting position only by entering the network appointment platform through the passenger terminal, but if the passenger does not see the reminder by walking or doing something else at this time, the driver may wait too long at the service start position, resulting in inefficient operation of the driver, causing the driver to have a complaint mood, therefore, the passenger can also be prompted by a communication application other than the service application that provides the service.

The communication application other than the service application providing the service may include a short message application, a dialing application, a voice application, and/or a vibration prompt application, and the service requester may be prompted through the short message application, the dialing application, the voice application, and/or the vibration prompt application. Of course, in practical applications, the server may select to provide a prompt to the service requester through any one of the communication applications, or may select to provide a prompt to the service requester through any at least two of the communication applications.

The method for the server to obtain the communication application may be as follows: the communication application except the service application providing the service for communicating with the service provider is obtained from the order, or the communication application except the service application providing the service for communicating with the service provider can be obtained from the registration information of the service requester in the service application providing the service, and then the communication application can prompt the service requester.

Specifically, if the passenger himself takes a car, the order may include the telephone number of the passenger or some information of the passenger terminal, or the passenger generally places the order through the network car-booking platform after filling in registration information on the network car-booking platform, where the registration information generally includes the mobile phone number of the passenger or some other personal information, so that the relevant information of the passenger, such as the telephone number, may also be obtained from the registration information. If the passenger gets the car for others, the passenger can input the telephone number of the actual passenger when placing order service, thereby obtaining the relevant information of the actual passenger in the order, further obtaining the relevant information of the passenger and then selecting to prompt the passenger through the communication application.

In addition, the server may obtain the telephone number of the passenger and the information related to the passenger terminal of the passenger from the order. Because some passengers may not start the short message prompting sound at their passenger terminals, or their passenger terminals are in a mute state, and at this time, the passengers may not be aware of the short message or vibration prompting sent by the short message application or vibration prompting application, the method can also detect whether the service request end of the service request party starts the short message sound prompt in the short message application, if so, send the short message prompting information to the service request party by the short message application, if not, send the vibration prompting information to the service request party by the vibration prompting application, or detect whether the service request end of the service request party starts the vibration prompt in the vibration prompting application, if so, send the vibration prompting information to the service request party by the vibration prompting application, and if not, send the short message prompting information to the service request party by the short message application. If the passenger terminal does not start the short message prompt sound and the vibration prompt, the dialing prompt can be carried out on the passenger through the dialing application or the voice application, when the prompt is carried out through the voice application, the server can send a voice prompt instruction to the passenger terminal of the passenger, and the passenger terminal can send out the voice prompt based on the voice prompt instruction. Therefore, regardless of any prompting mode, the passenger can be prompted to arrive at the service starting position as soon as possible, and the driver is prevented from waiting for a long time at the service starting position.

It is understood that when the server prompts the service requester, the prompt message may include the current status of the driver, such as the remaining distance from the service start position and the remaining time for the driver to reach the service start position, so that the passenger can know the current status of the driver in time.

Therefore, in this embodiment, by acquiring the current location of the service provider, and then determining whether the current time is the prompt time according to the current location of the service provider and the service start location, if yes, then prompting the service requester through the communication application other than the service application, so that prompt information can be timely sent to the service requester, the service requester can timely know the state of the service provider through the prompt of the communication application except the service application providing the service, and then the service requester can arrive at the service starting position as soon as possible, the waiting time of the service provider is reduced, the operation efficiency of the service provider is improved, and the situation that when the driver arrives at the service starting position and the passenger does not arrive at the service starting position is avoided, the driver needs to wait too long to cause the problem of complaint of emotion, and the scheme can improve the experience of the service provider and the service requester.

In addition, in the above embodiment, the manner of determining whether the current time is the prompt time according to the current position of the service provider and the service start position may include a plurality of manners as follows:

mode 1: judging whether the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance or not, and determining the current moment as a prompt moment in response to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to the first preset distance.

Specifically, the server may obtain the current position of the driver in real time through the positioning technology, and then calculate and obtain the distance between the current position of the driver and the service starting position, since the driver gradually drives to the service starting position, the distance between the driver and the service starting position gradually decreases, and when the distance between the driver and the service starting position is less than or equal to a first preset distance, it indicates that the current time is the prompt time. For example, the first preset distance may be set to 1000 meters according to actual needs, when the distance between the current position of the driver and the service starting position is less than or equal to 1000 meters, the passenger is prompted by a short message application, a dialing application, a voice application and/or a vibration application, and then the passenger is sent a prompt message that the driver is about to arrive at the service starting position and 1000 meters are left from the service starting position, so as to prompt the passenger to arrive at the service starting position as soon as possible, or if the passenger has arrived at the service starting position, the passenger can be sent to arrive immediately, please patience to wait for the prompt message that the driver goes to the service starting position, and the problem that the driver waits for too long time at the service starting position after arriving at the service starting position first and affects the operating efficiency of the driver is avoided.

Mode 2: and responding to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance, obtaining the current position of the service requester, and responding to the fact that the distance between the current position of the service requester and the service starting position is larger than a second preset distance, and determining the current moment as a prompt moment. That is, it is first determined whether the distance between the current location of the service provider and the service start location is less than or equal to a first preset distance; if the current position of the service requester is the prompt time, the current time is indicated as the prompt time.

Specifically, if the distance between the driver and the service start position is less than or equal to the first preset distance, and at this time, when the passenger has reached the service start position or is very close to the service start position, it is obvious that there is not much effect on prompting the passenger through the short message application, the dialing application, the voice application, and/or the vibration application, and poor experience may be brought to the passenger.

For example, the first preset distance may be set to 1000 meters according to actual needs, when the distance between the current position of the driver and the service start position is less than or equal to 1000 meters, since the passenger may arrive at the service start position by walking, the value of the second preset distance may be smaller than the value of the first preset distance, for example, the second preset distance may be 200 meters, if the distance between the passenger and the service start position is greater than 200 meters, it indicates that the passenger is far away from the service start position, the passenger needs to be reminded to arrive at the service start position as soon as possible, so the passenger may be reminded by short message application, dial application, voice application and/or vibration application at this time, so as to send prompt information to the passenger in time, and the passenger may be reminded to arrive at the service start position as soon as possible, avoiding that the driver waits for too long time at the service start position after arriving at the service start position first, influence the problem of driver operation efficiency.

Mode 3: obtaining first residual arrival time of the service provider reaching the service starting position according to the current position and the service starting position of the service provider; and when the first residual time is less than or equal to a first preset time threshold, determining that the current time is the prompting time.

Specifically, the distance between the current position of the driver and the service start position may be obtained first, then the driving speed of the driver is detected in real time, and the first remaining arrival time of the driver at the service start position is obtained from the distance between the current position of the driver and the service start position and the driving speed. For example, the distance between the current position of the driver and the service start position is 2000 m, and the driving speed is 1000 m/min, so that the first remaining arrival time is 2 min, and if the first preset time threshold is set to be 4 min, and the first remaining arrival time is less than or equal to the first preset time threshold, it indicates that the current time is the prompt time, so that the passenger can be prompted by a short message application, a dialing application, a voice application and/or a vibration application to prompt the passenger that the driver arrives immediately and ask the passenger to go to the service start position as soon as possible.

Mode 4: the method comprises the steps of obtaining first residual arrival time of a service provider reaching a service starting position according to the current position of the service provider and the service starting position, responding to the first residual arrival time being smaller than or equal to a first preset time threshold value, obtaining the current position of a service requester, judging whether the service requester reaches the service starting position or not based on the current position of the service requester and the service starting position, responding to the condition that the service requester does not reach the service starting position, and determining the current time as a prompt time.

Specifically, if the first remaining arrival time of the driver at the service start position is less than or equal to the first preset time threshold, and at this time, when the passenger may have arrived at the service start position, it is obvious that there is not much effect to prompt the passenger through the short message application, the dialing application, the voice application and/or the vibration application, and poor experience may be brought to the passenger.

Mode 5: the method comprises the steps of obtaining first residual arrival time of a service provider reaching a service starting position according to the current position of the service provider and the service starting position, responding to the condition that the first residual arrival time is smaller than or equal to a first preset time threshold value, obtaining the current position of a service requester, and responding to the condition that the distance between the current position of the service requester and the service starting position is larger than a second preset distance, and determining the current time as a prompt time.

It can be understood that when the first remaining arrival time of the driver at the service start position is 2 minutes, and the first remaining arrival time is less than or equal to the first preset time threshold, if the distance from the passenger to the service start position is 500 meters and greater than the second preset distance by 200 meters at the moment, the passenger can be prompted by a short message application, a dialing application, a voice application and/or a vibration application to prompt the passenger to arrive at the service start position as soon as possible, and the problem that the driver arrives at the service start position for too long waiting time to influence the operation efficiency of the driver, and further bring bad experience to the driver can be avoided.

Mode 6: the method comprises the steps of obtaining first residual arrival time of a service provider reaching a service starting position according to the current position of the service provider and the service starting position, obtaining the current position of a service requester in response to the first residual arrival time being smaller than or equal to a first preset time threshold, obtaining second residual arrival time of the service requester reaching the service starting position according to the service starting position and the current position of the service requester, and determining the current time as a prompt time in response to the second residual arrival time being larger than a second preset time threshold.

For example, when the driver has 2 minutes to reach the service start position and the passenger has not yet reached the service start position, the second remaining arrival time of the passenger to reach the service start position can be obtained according to the driving speed of the passenger and the distance between the passenger and the service start position, such as 4 minutes, the first preset time threshold and the second preset time threshold can be set according to the actual requirement, such as the first preset time threshold is set to be 3 minutes, and the second preset time threshold can also be set to be 3 minutes, obviously, in this case, when the driver needs to wait for the passenger after reaching the service start position, the driver can be prompted to the passenger through the short message application, the dial application, the voice application and/or the vibration application at this time to prompt the passenger to reach the service start position, so as to avoid that the waiting time of the driver reaching the service start position first affects the driver operation efficiency, and thus to a problem of poor experience for the driver.

Mode 7: the method comprises the steps of obtaining first residual arrival time of a service provider reaching a service starting position according to the current position of the service provider and the service starting position, obtaining the current position of a service requester in response to the first residual arrival time being smaller than or equal to a first preset time threshold, obtaining second residual arrival time of the service requester reaching the service starting position according to the service starting position and the current position of the service requester, and determining the current time as a prompt time in response to the second residual arrival time being larger than the first residual arrival time.

For example, if the driver has 2 minutes to arrive at the service start position, and the passenger does not arrive at the service start position at this time, the second remaining arrival time of the passenger at the service start position can be obtained according to the driving speed of the passenger and the distance between the passenger and the service start position, such as 4 minutes, obviously, the second remaining arrival time is greater than the first remaining arrival time, in this case, when the driver still needs to wait for the passenger after arriving at the service start position, the passenger can be prompted by the short message application, the dial application, the voice application and/or the vibration application at this time to prompt the passenger to arrive at the service start position, and the problem that the driver does not have good experience because the driver arrives at the service start position for too long waiting time first can be avoided.

Mode 8: the method comprises the steps of obtaining first residual arrival time of a service provider reaching a service starting position according to the current position of the service provider and the service starting position, obtaining the current position of a service requester in response to the fact that the first residual arrival time is smaller than or equal to a first preset time threshold value, obtaining second residual arrival time of the service requester reaching the service starting position according to the service starting position and the current position of the service requester, and determining the current time as a prompt time in response to the fact that the difference value between the second residual arrival time and the first residual arrival time is larger than a preset difference value.

For example, if the time when the passenger arrives at the service start position and the time when the driver arrives at the service start position may not be much different, such as one minute, and if a prompt is sent to the passenger at this time, bad experience may be brought to the passenger, so a preset difference, such as 3 minutes, may be set, if the time when the passenger arrives at the service start position is greater than the time when the driver arrives at the service start position by 3 minutes, it indicates that the driver needs to wait for the passenger 3 minutes after arriving at the service start position, and if the driver needs to receive other passengers, the driver may not be able to endure the waiting time so long, thereby causing the driver to generate a complaint mood, so that at this time, the passenger may be prompted by a short message application, a dial application, a voice application and/or a vibration application to prompt the passenger to accelerate the time when arriving at the service start position, and it may be avoided that the waiting time when the driver first arrives at the service start position, and thus to a problem of poor experience for the driver.

Therefore, by means of the method, conditions for prompting the passenger through the short message application, the dialing application, the voice application and/or the vibration application can be triggered, so that the passenger can be prompted to arrive at the service starting position as soon as possible, and the problem that the driver experiences badly due to the fact that the driver arrives at the service starting position for too long waiting time to influence the operation efficiency of the driver can be avoided.

In addition, as a possible implementation manner, if the driver cannot find the service start position according to the navigation, the driver may send a request for replacing the service start position to the server through the driver terminal, so that the service may receive the request for replacing the service start position sent by the service provider, then obtain the current position of the service requester according to the request for replacing the service start position, then obtain a converged position according to the current position of the service requester and the current position of the service provider, where the converged position is a new service start position and is within a preset distance range from the service start position, and then send prompt information including the converged position to the service requester and the service provider respectively through a service application providing the service or through a communication application other than the service application providing the service.

Specifically, if the road condition around the service start position is complicated, the service start position may not be a position that can be easily found, if the driver has reached around the service start position, that is, the driver may be closer to the service start position, or the time to reach the service start position is shorter, if the driver wanders around the service start position for a longer time, it may be determined that the driver is lost or unable to find the service start position, the driver may send a request for changing the service start position to the server while heading to the service start position, or the server detects that the driver wanders for too long within a preset distance around the service start position, the server may obtain the current position of the passenger, and then determine the merging position according to the current position of the passenger and the current position of the driver, the merged position is used as a new service starting position, that is, the driver and the passenger both need to go to the merged position to merge, the merged position is within a preset distance range from the initial service starting position, that is, the distance from the current position of the passenger to the merged position is equal to the distance from the current position of the driver to the merged position, of course, in order to facilitate the driver to find the merged position, the merged position can be a place with a landmark building which is not far away from the service starting position, such as a certain fork, a store door, a building door, etc., and then prompt information including the merged position can be sent to the service requester and the service provider respectively through a service application providing service or through a communication application except the service application providing service to prompt the passenger and the driver to go to the merged position for merging respectively, therefore, the problem that the driver cannot find the initial service starting position and cannot arrive at the service starting position as soon as possible, so that the passenger firstly arrives at the initial service starting position to wait for the driver for too long waiting time is solved.

It should be noted that the merging position may also be a position within a preset distance range from the current position of the passenger, and the determination of the merging position may also be determined according to the actual situation, or may also be determined according to the current position of the driver, and if the current position of the driver may be a position that is not far away from the initial service starting position, the merging position may also be a position around the driver, the passenger, and the initial service starting position, so that the distance from the driver and the passenger to the merging position is not too far, and the problem that the driver cannot reach the initial service starting position as soon as possible to cause the passenger to wait for a long time is prevented.

Referring to fig. 4, fig. 4 is a block diagram of a prompting device 300 according to an embodiment of the present disclosure, where the prompting device includes:

the message receiving module 310 is configured to receive a message for a service provider to take an order, where the order includes a service start location.

A location obtaining module 320, configured to obtain a current location of the service provider.

The determining module 330 is configured to determine whether the current time is a prompt time according to the current position of the service provider and the service start position.

And the prompting module 340 is configured to, in response to that the current time is a prompting time, prompt the service requester through a service application providing the service and at least one communication application in parallel, where the communication application is an application other than the service application.

Optionally, the prompt module 340 is specifically configured to: in response to detecting that a voice prompt or a vibration prompt of a target communication application is turned on, prompting the service requester through the target communication application; the target communication application is at least one of the communication applications.

Optionally, the prompt module 340 is further specifically configured to:

Optionally, the determining module 330 is specifically configured to: and determining the current moment as a prompt moment in response to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance.

Optionally, the determining module 330 is specifically configured to: responding to the fact that the distance between the current position of the service provider and the service starting position is smaller than or equal to a first preset distance, and obtaining the current position of the service requester; and determining the current moment as a prompt moment in response to the fact that the distance between the current position of the service requester and the service starting position is larger than a second preset distance.

Optionally, the determining module 330 is specifically configured to: obtaining first residual arrival time of the service provider reaching the service starting position according to the current position of the service provider and the service starting position; and determining the current time as a prompt time in response to the first residual arrival time being less than or equal to a first preset time threshold.

Optionally, the determining module 330 is specifically configured to:

Optionally, the determining module 330 is further configured to:

Optionally, the prompting module 340 is configured to obtain, from the order, at least one communication application for communicating with the service provider; and prompting a service requester through the acquired at least one communication application.

Optionally, the prompting module 340 is configured to obtain, from registration information of the service requester in the service application, at least one communication application for communicating with the service provider; and prompting a service requester through the acquired at least one communication application.

Optionally, the communication application includes a short message application, a dialing application, a voice application, and/or a vibration prompt application, and the prompt module 340 is configured to prompt the service requester through the short message application, the dialing application, the voice application, and/or the vibration prompt application.

Optionally, the location obtaining module 320 is further configured to receive a request for replacing a service start location sent by the service provider.

The location obtaining module 320 is further configured to obtain the current location of the service requester according to the replacement service starting location request.

The position obtaining module 320 is further configured to obtain a convergence position according to the current position of the service requester and the current position of the service provider, where the convergence position is used as a new service start position, and the convergence position is within a preset distance range from the service start position.

The prompt module 340 is further configured to send prompt information including the merging location to the service requester and the service provider through the service application and/or at least one of the communication applications, respectively.

The embodiment of the present application provides a readable storage medium, and when being executed by a processor, the computer program performs the method process performed by the electronic device in the method embodiment shown in fig. 3.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working process of the apparatus described above may refer to the corresponding process in the foregoing method, and will not be described in too much detail herein.

To sum up, the embodiments of the present application provide a prompting method, an apparatus, an electronic device, and a storage medium, where the method prompts a service requester through communication applications except a service application providing a service when it is determined that a current time is a prompting time according to a current position and a service start position of a service provider, so that the service requester can know a state of the service provider in time through the prompt of the communication applications except the service application providing the service, and thus the service requester can reach the service start position as soon as possible, thereby reducing a waiting time of the service provider and improving an operation efficiency of the service provider.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method can be implemented in other ways. The apparatus embodiments described above are merely illustrative, and for example, the flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

In addition, functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.

The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application. It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.

The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application.

It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

Claims

1. A method for prompting, the method comprising:

acquiring the current position of the service provider;

2. The method of claim 1, wherein prompting, by at least one of the communication applications, a service requester comprises:

3. The method of claim 2, wherein prompting, by at least one of the communication applications, a service requester comprises:

4. The method of claim 1, wherein determining the current time as a prompt time is based on the current location of the service provider and the service start location:

5. The method of claim 1, wherein determining the current time as a prompt time is based on the current location of the service provider and the service start location:

6. The method of claim 1, wherein determining the current time as a prompt time is based on the current location of the service provider and the service start location:

7. The method of claim 1, wherein determining the current time as a prompt time is based on the current location of the service provider and the service start location:

8. The method of claim 7, wherein the determining that the current time is a prompt time in response to determining that the service requester has not reached the service start location based on the current location of the service requester and the service start location comprises:

9. The method of claim 7, wherein the determining that the current time is a prompt time in response to determining that the service requester has not reached the service start location based on the current location of the service requester and the service start location comprises:

10. The method of claim 9, wherein in response to the second remaining arrival time of the service requestor at the service start location being greater than the first remaining arrival time, comprising:

11. The method of claim 1, wherein prompting, by at least one of the communication applications, a service requester comprises:

12. The method of claim 1, wherein prompting, by at least one of the communication applications, a service requester comprises:

13. The method of claim 1, further comprising:

14. The method of any of claims 1-13, wherein at least one of the communication applications comprises a text messaging application, a dial-up application, a voice application, and/or a vibration alert application.

15. A prompting device, the device comprising:

16. An electronic device comprising a processor and a memory, said memory storing computer readable instructions which, when executed by said processor, perform the steps of the method of any of claims 1-14.

17. A readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 14.