CN110211587B

CN110211587B - Ranking information acquisition method, device, equipment and medium

Info

Publication number: CN110211587B
Application number: CN201910477474.8A
Authority: CN
Inventors: 卢家辉
Original assignee: Tencent Technology Shenzhen Co Ltd; Tencent Dadi Tongtu Beijing Technology Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd; Tencent Dadi Tongtu Beijing Technology Co Ltd
Priority date: 2019-06-03
Filing date: 2019-06-03
Publication date: 2024-04-30
Anticipated expiration: 2039-06-03
Also published as: CN110211587A

Abstract

The application discloses a method, a device, equipment and a medium for acquiring ranking information, wherein the method comprises the following steps: when the vehicle-mounted terminal detects that the location type of the vehicle navigation destination is the target type, a queuing inquiry message is sent to a server, wherein the queuing inquiry message comprises location information of the destination; receiving a ranking inquiry response message returned by the server, wherein the ranking inquiry response message is used for indicating whether the destination supports ranking currently; when the destination currently supports ranking, inquiring the user ranking requirement through voice broadcasting, collecting voice of the user and performing voice recognition to obtain a first recognition result; and when the first identification result indicates that the user needs to rank, acquiring ranking information from the server. Thus, the voice ranking service is automatically provided for the user while the driving safety is ensured.

Description

Ranking information acquisition method, device, equipment and medium

Technical Field

The present application relates to the field of speech recognition technologies, and in particular, to a method, an apparatus, a device, and a computer readable storage medium for obtaining ranking information.

Background

At present, a plurality of consumption places in the market such as restaurants, banks, hospitals and the like generally support queuing and consumption, and consumers wait for the number of the consumers to be consumed again when the number of the consumers is queued. Based on the queuing and consuming mechanism, a consumer can remotely queue first and wait for consuming by waiting until the consumer reaches the own number.

In the related technology, consumers arrange numbers in advance through terminals such as mobile phones and the like, and then pay attention to specific number calling conditions in real time, so that the consumers can consume the numbers in time to avoid the waste of time. However, this method is not suitable for many situations, for example, in driving situations, the user needs to concentrate on driving and can not release both hands to operate the mobile phone, and the mobile phone can not be used for ranking.

Disclosure of Invention

The embodiment of the application provides a method, a device, equipment and a medium for acquiring ranking information, which enable a user to conveniently perform ranking in a driving scene in an intelligent voice interaction mode.

In view of the foregoing, a first aspect of the present application provides a ranking information acquiring method, including:

When detecting that the location type of the vehicle navigation destination is the target type, sending a queuing inquiry message to a server, wherein the queuing inquiry message comprises location information of the destination;

receiving a ranking inquiry response message returned by the server, wherein the ranking inquiry response message is used for indicating whether the destination supports ranking currently;

When the destination currently supports queuing, inquiring the queuing requirement of a user through voice broadcasting, collecting voice of the user and performing voice recognition to obtain a first recognition result;

when the first identification result indicates that the user needs to rank, the ranking information is acquired from the server, and the ranking information is pushed.

The second aspect of the present application provides a ranking information acquiring apparatus, comprising:

The system comprises a first sending module, a server and a second sending module, wherein the first sending module is used for sending a queuing inquiry message to the server when detecting that the location type of a vehicle navigation destination is a target type, and the queuing inquiry message comprises the longitude and latitude of the destination and the location information of the destination;

The first receiving module is used for receiving a queuing query response message returned by the server, wherein the queuing query response message is used for indicating whether the destination supports queuing currently;

The first voice interaction module is used for inquiring the user's queuing requirement through voice broadcasting when the destination currently supports queuing, collecting the voice of the user and carrying out voice recognition to obtain a first recognition result;

And the first acquisition module is used for acquiring the ranking information from the server when the first identification result indicates that the user needs ranking.

A third aspect of the application provides an apparatus comprising a processor and a memory:

The memory is used for storing a computer program;

The processor is configured to execute the steps of the ranking information acquiring method according to the first aspect described above according to the computer program.

A fourth aspect of the present application provides a computer-readable storage medium storing a computer program for executing the steps of the ranking information acquiring method according to the first aspect described above.

A fifth aspect of the present application provides a computer program product comprising instructions which, when run on a computer, cause the computer to perform the steps of the ranking information acquiring method of the first aspect described above.

From the above technical solutions, the embodiment of the present application has the following advantages:

the embodiment of the application provides a ranking information acquisition method suitable for driving scenes, which can automatically provide voice ranking service for a user in the driving process. Specifically, when a vehicle-mounted voice assistant running in the vehicle-mounted terminal detects that the location type of the current navigation destination is the target type, a queuing inquiry message comprising location information of the destination is sent to a server, and a queuing inquiry response message returned by the server for the queuing inquiry message is correspondingly received, wherein the queuing inquiry response message is used for representing whether the destination supports queuing currently; if the destination currently supports ranking, the vehicle-mounted voice assistant can broadcast and inquire the ranking requirement of the user through voice, so that voice of the user is collected, and a first recognition result is obtained through voice recognition; when the first recognition result indicates that the user needs to rank, the vehicle-mounted voice assistant acquires ranking information from the server. In the ranking information acquisition method, the vehicle-mounted voice assistant is organically combined with the vehicle-mounted navigation, and when the location type of the destination transmitted by the vehicle-mounted navigation is determined to be the target type, the vehicle-mounted voice assistant automatically provides ranking service for the destination for the user, so that the intelligent degree of the vehicle-mounted voice assistant is improved, the driving safety is ensured, the voice ranking service is provided for the user, and the use experience of the user is improved.

Drawings

Fig. 1 is a schematic diagram of an application scenario of a ranking information acquiring method according to an embodiment of the present application;

fig. 2 is a flow chart of a method for acquiring ranking information according to an embodiment of the present application;

FIG. 3 is a schematic diagram of an exemplary user interaction interface provided by an embodiment of the present application;

FIG. 4 is a schematic diagram of another exemplary user interaction interface provided by an embodiment of the present application;

FIG. 5 is a schematic flow chart corresponding to the stage of determining whether to initiate restaurant ranking information pushing in the embodiment of the present application;

FIG. 6 is a schematic flow chart corresponding to the stage of pushing restaurant ranking information in the embodiment of the present application;

Fig. 7 is a schematic structural diagram of a first ranking information acquiring apparatus according to an embodiment of the present application;

Fig. 8 is a schematic structural diagram of a second ranking information acquiring apparatus according to an embodiment of the present application;

Fig. 9 is a schematic structural diagram of a third ranking information acquiring apparatus according to an embodiment of the present application;

Fig. 10 is a schematic structural diagram of a fourth ranking information acquiring apparatus according to an embodiment of the present application;

fig. 11 is a schematic structural diagram of a fifth ranking information acquiring apparatus according to an embodiment of the present application;

fig. 12 is a schematic structural diagram of a sixth ranking information acquiring apparatus according to an embodiment of the present application;

fig. 13 is a schematic structural diagram of a seventh ranking information acquiring apparatus according to an embodiment of the present application;

Fig. 14 is a schematic structural diagram of an eighth ranking information acquiring apparatus according to an embodiment of the present application;

fig. 15 is a schematic structural diagram of a vehicle-mounted terminal according to an embodiment of the present application.

Detailed Description

In order to make the present application better understood by those skilled in the art, the following description will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the accompanying drawings, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.

The terms "first," "second," "third," "fourth" and the like in the description and in the claims and in the above drawings, if any, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the application described herein may be implemented, for example, in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

In the related art, a user generally needs to implement reservation queuing for a destination by inputting related queuing information on a graphical interface provided by a queuing website or a queuing Application (APP). However, this ranking approach is less intelligent, requiring the user to actively initiate a ranking query; and the queuing mode is not suitable for driving scenes, and when a user drives, the user inputs related queuing information on the graphical interface, so that the attention of the user is dispersed, and a great safety problem can be brought to the user.

In view of the problems of the related art, the embodiment of the application provides a ranking information acquisition method, which organically combines vehicle navigation with a vehicle-mounted voice assistant, when the vehicle-mounted voice assistant determines that the location type of a current navigation destination of the vehicle navigation is a target type, the vehicle-mounted voice assistant correspondingly initiates a ranking inquiry message to a server to inquire whether the destination currently supports ranking, when a ranking inquiry response message returned by the server indicates that the destination currently supports ranking, the vehicle-mounted voice assistant further inquires whether a user needs to rank for a service provided by the destination in a voice broadcasting mode, and if the voice replied by the voice recognition user determines that the user needs to rank, the vehicle-mounted voice assistant acquires relevant ranking information from the server. Therefore, the vehicle-mounted voice assistant can actively provide the number ranking service for the user in the driving scene, the user can reserve the number ranking for the service provided by the destination only by carrying out voice interaction with the vehicle-mounted voice assistant, driving safety is guaranteed, and meanwhile the use experience of the user is improved.

It should be understood that, the execution main body of the ranking information acquiring method provided by the embodiment of the application is a vehicle-mounted terminal, and the vehicle-mounted terminal is loaded with a vehicle-mounted navigation module and a vehicle-mounted voice assistant module, wherein the vehicle-mounted navigation module is sometimes called a vehicle-mounted navigation system, and can be an application program for navigating by utilizing a vehicle-mounted global positioning system (Global Positioning System, GPS) in combination with an electronic map, so that a user can be conveniently and accurately informed of the fastest or shortest route to a destination. Of course, the vehicle navigation module may also be an application program module for realizing navigation based on other positioning systems such as a Beidou satellite navigation system, a Galileo satellite navigation system and the like; the vehicle-mounted voice assistant module can be any application program capable of realizing voice intelligent interaction, and is sometimes called a vehicle-mounted voice assistant, a vehicle-mounted voice interaction system and the like; the vehicle-mounted voice assistant module can provide intelligent service for a user through voice interaction, the vehicle-mounted navigation module can provide route navigation service for the user, and the vehicle-mounted voice assistant module can conduct data communication with the vehicle-mounted navigation module so as to obtain destination related information determined through vehicle-mounted navigation, and further provide service for realizing intelligent ranking through voice interaction for the user.

For convenience in description, the vehicle navigation module is simply referred to as vehicle navigation, and the vehicle voice assistant module is simply referred to as vehicle voice assistant, but the names of the vehicle navigation module and the vehicle voice assistant module are not particularly limited in practical application.

In order to facilitate understanding of the technical solution provided by the embodiments of the present application, an application scenario of the ranking information acquiring method provided by the embodiments of the present application is described below.

Referring to fig. 1, fig. 1 is a schematic application scenario diagram of a ranking information acquiring method according to an embodiment of the present application. As shown in fig. 1, the application scenario includes: an in-vehicle terminal 110 and a server 120; the vehicle-mounted terminal 110 is provided with a vehicle-mounted voice assistant 111 and a vehicle-mounted navigation 112, wherein the vehicle-mounted voice assistant 111 is used for executing the ranking information acquisition method provided by the embodiment of the application so as to automatically provide ranking service for a user in a voice interaction mode; the server 120 is configured to determine whether the destination queried by the in-vehicle voice assistant 111 currently supports queuing, and provide a queuing service for the destination accordingly when the in-vehicle voice assistant 111 determines that the user needs to be numbered.

Specifically, when the user needs to navigate to a certain destination using the car navigation 112, the user can input the name of the destination through the car navigation 112, and further, the car navigation 112 correspondingly determines the relevant information of the destination, such as latitude and longitude of the destination, location information of the destination, location type of the destination, route from the current location to the destination, and estimated Arrival time (ETA) of ESTIMATED TIME of the destination, and the like, and transmits the relevant information of the destinations to the car voice assistant 111.

When the in-vehicle voice assistant 111 detects that the location type of the vehicle navigation destination is the target type, it sends a ranking inquiry message including location information of the destination to the server 120 to inquire of the server 120 whether the destination currently supports ranking. The server 120 correspondingly determines whether the destination currently supports queuing according to the location information of the destination in the queuing query message, and generates a queuing query response message according to the determination result, and sends the queuing query response message to the vehicle-mounted voice assistant 111.

If the received queuing query response message indicates that the destination currently supports queuing, the vehicle-mounted voice assistant 111 queries the user whether to perform queuing for the service provided by the destination in a voice broadcasting manner, and collects the voice replied by the user for the query, and the voice is recognized to obtain a first recognition result. When the first recognition result characterizes that the user needs to be numbered, the vehicle-mounted voice assistant 111 acquires the related number ranking information from the server 120 and pushes the acquired number ranking information to the user. Specifically, the vehicle-mounted voice assistant 111 may send a number-fetching request message to the server 120 to request the server 120 to fetch a number for a service provided by the user for the destination, and after the number fetching of the server 120 is successful, a number-fetching success response message will be returned to the vehicle-mounted voice assistant 111. After receiving the successful answer message, the vehicle-mounted voice assistant 111 continuously polls the server 120 for the current queuing schedule, and accordingly voice broadcasts the queuing schedule to the user.

In this way, the vehicle-mounted voice assistant 111 can actively provide the number ranking service for the user, and the user can apply for ranking the service provided by the destination in a voice interaction mode with the vehicle-mounted voice assistant 111 while driving, so that the driving safety of the user is ensured, and the use experience of the user is improved.

It should be understood that the application scenario shown in fig. 1 is only an example, and in practical application, the ranking information acquiring method provided by the embodiment of the present application may also be applied to other scenarios, and the application scenario of the ranking information acquiring method provided by the embodiment of the present application is not limited in any way.

The method for acquiring the ranking information provided by the application is described below through an embodiment.

Referring to fig. 2, fig. 2 is a flowchart of a ranking information acquiring method according to an embodiment of the present application. The following embodiment describes a vehicle-mounted voice assistant as an execution subject, and as shown in fig. 2, the ranking information acquiring method includes the following steps:

step 201: when the location type of the vehicle navigation destination is detected to be the target type, a queuing inquiry message is sent to a server, wherein the queuing inquiry message comprises location information of the destination.

When a user initiates navigation to a destination via car navigation, the car navigation will accordingly transmit the destination's venue type to the car voice assistant, which is generally reflective of the type of services that the destination can provide, such as dining venue, medical venue, financial venue, and the like. When the vehicle-mounted voice assistant detects that the location type of the current navigation destination is the target type, the vehicle-mounted voice assistant correspondingly sends a queuing inquiry message to the server, wherein the queuing inquiry message comprises location information of the destination, and the location information of the destination can comprise the name of the destination and the specific location of the destination.

Specifically, when the user initiates navigation to a certain destination by using the vehicle-mounted navigation, the user can input destination related information, such as a destination name, a condition to be met by the destination and the like, through a graphical interface of the vehicle-mounted navigation or through voice input, and after receiving the content input by the user, the vehicle-mounted navigation initiates a navigation request carrying the destination related information to a navigation server; the navigation server determines location information of the destination, longitude and latitude of the destination, the fastest or shortest path from the current location of the user to the destination, the time when the user is expected to reach the destination, and the like, accordingly for the navigation request, and returns the determined information to the vehicle navigation.

Further, the vehicle-mounted navigation may generate destination information according to the information returned by the navigation server and the content input by the user, and transmit the destination information to the vehicle-mounted voice assistant, where the destination information may include longitude and latitude of the destination, location information of the destination, and location type of the destination; it should be understood that the destination location information described above may specifically be the name of the destination. After receiving the destination information, the vehicle-mounted voice assistant correspondingly matches the destination location type in the destination information with each preset target type in a target type list, a plurality of location types which can provide a ranking service are recorded in the target type list, when the destination location type is matched with the preset target type, the location type of the destination can be determined to be the target type, and a ranking inquiry message carrying the location information of the destination is sent to the server.

It should be appreciated that the server receiving the ranking inquiry message is generally distinguished from the navigation server, i.e. the server receiving the ranking inquiry message is mainly used for providing the ranking service to the user, whereas the navigation server is mainly used for providing the navigation service to the user; of course, in some cases, the server receiving the ranking inquiry message and the navigation server may be integrated into the same server.

To facilitate understanding of the above specific implementation of step 201, the following illustrates the specific implementation of step 201:

Assuming that the content input by the user voice to the vehicle navigation is "navigate to the latest mcdonald' and the vehicle navigation generates a navigation request according to the content and transmits the navigation request to the navigation server. After receiving the navigation request, the navigation server correspondingly determines that the mcdonald effort closest to the current position of the user is the mcdonald effort (the national store), namely, determines the location information of the destination, further, determines the longitude and latitude of the mcdonald effort (the national store), the fastest or shortest path from the current position of the user to the mcdonald effort (the national store), the time of predicting to reach the mcdonald effort (the national store) and the like, and returns the information to the vehicle-mounted navigation. After receiving the information returned by the navigation server, the vehicle-mounted navigation generates destination information according to the content input by the user and the information returned by the navigation server, specifically, the vehicle-mounted navigation can determine that the destination place information is 'Maichen (national store building)' and the place type of the destination is dining place according to the information returned by the navigation server and the content input by the user, further, generates destination information comprising longitude and latitude of the Maichen (national store building), the Maichen (national store building) and the dining place, and transmits the destination information to the vehicle-mounted voice assistant. After receiving the destination information, the vehicle-mounted voice assistant matches the dining place with a preset target type recorded in a target type list, if the dining type is successfully matched with a certain preset target type, the place type of the destination is determined to be the target type, and then a queuing inquiry message carrying destination place information of 'Maichen (building a national store') is sent to a server.

It should be noted that, if the location type of the destination is detected not to match with the preset target type recorded in the target type list, it is indicated that the destination does not support queuing, and the vehicle-mounted voice assistant does not need to send a queuing inquiry message to the server. In addition, when the vehicle-mounted voice assistant detects that the current network environment is poor and cannot communicate with the server, the vehicle-mounted voice assistant does not need to send a queuing query message to the server.

In one possible scenario, if the in-vehicle voice assistant detects that the location type of the navigation destination is not the target type, but the destination includes a location belonging to the target type, the in-vehicle voice assistant may send a location recommendation request message to the server, the location recommendation request message including location information of the destination. After determining the related recommended places according to the place information of the navigation destination, the server returns place recommendation response information to the vehicle-mounted voice assistant, wherein the place recommendation response information comprises place information belonging to the target type in the navigation destination range. After receiving the place recommendation response message, the vehicle-mounted voice assistant inquires places interested by the user through voice broadcasting, further collects voice of the user, and performs voice recognition to obtain a third recognition result. If the vehicle-mounted voice assistant determines that the user is interested in the place information according to the third identification result, a queuing query message is sent to the server, and the destination place information included in the queuing query message is the place information interested in the user.

For example, assuming that the in-vehicle voice assistant detects that the current navigation destination is a mall that, although not of the target type, includes a location of the target type within and around the mall, such as a dining location within and around the mall, the in-vehicle voice assistant may send a recommendation request message carrying the mall name to the server requesting the server to recommend a location of the target type within and around the mall. After receiving the recommendation request message, the server searches for relatively hot dining places in the mall and surrounding places of the mall correspondingly, adds information of the dining places into a recommendation response message and returns the information to the vehicle-mounted voice assistant. After receiving the recommendation response message, the vehicle-mounted voice assistant voice broadcasts information of the dining places included in the recommendation response message to the user, inquires whether the user is interested in a certain dining place, further starts a recording function to collect voice replies made by the user aiming at the inquiry, and voice replied by the voice recognition user obtains a third recognition result, if the third recognition result comprises the information of the dining place of the user, the dining place of the user is determined to be the place of interest, and further a queuing inquiry message carrying the place information of the dining place of the user is sent to the server.

Step 202: and receiving a queuing query response message returned by the server, wherein the queuing query response message is used for indicating whether the destination supports queuing currently.

After receiving the queuing query message sent by the vehicle-mounted voice assistant, the server correspondingly queries whether the destination currently supports queuing according to destination location information carried in the queuing query message, generates a queuing query response message according to a query result, and sends the queuing query response message to the vehicle-mounted voice assistant, wherein the queuing query response message can indicate whether the destination currently supports queuing.

When the server specifically queries whether the destination currently supports ranking, the query result may be determined based on the following policies:

(1) And judging whether the destination belongs to a queuing service provider recorded in the system, and if not, determining that the destination does not support the queuing service.

(2) And judging whether the destination is currently in the business hours or not, if not, determining that the destination does not currently support the queuing service.

(3) Judging whether the destination is currently suspended for queuing, if so, determining that the destination does not currently support queuing service.

(4) And judging whether the destination only supports on-site numbering, if so, determining that the destination does not currently support queuing.

(5) Judging whether the destination does not need to be numbered currently, if so, determining that the destination does not support the queuing currently.

(6) And judging whether the destination ranking needs to be charged, if so, determining that the destination does not support ranking currently.

If the server determines that the destination does not meet the condition that the destination does not currently support the queuing, the server correspondingly generates a queuing query response message indicating that the destination does not currently support the queuing, otherwise, if the server determines that the destination meets any one or more conditions that the destination does not currently support the queuing, the server correspondingly generates a queuing query response message indicating that the destination does not currently support the queuing.

It should be understood that, in practical application, the server may determine whether the destination supports queuing, with reference to other policies, in addition to determining whether the destination currently supports queuing based on the policies mentioned in (1) to (6), and the reference factor for determining whether the destination supports queuing by the server is not limited.

Step 203: when the destination currently supports queuing, inquiring the queuing requirement of a user through voice broadcasting, collecting voice of the user and performing voice recognition to obtain a first recognition result.

Under the condition that the ranking inquiry response message received by the vehicle-mounted voice assistant indicates that the destination supports ranking currently, the vehicle-mounted voice assistant can inquire the ranking requirement of the user in a voice broadcasting mode; for example, an on-board voice assistant may report "XXX restaurants have begun queuing, i may get your number online, do you currently need? ", to ask the user for the ranking needs. After the voice broadcasting is finished, the vehicle-mounted voice assistant automatically starts a recording function to collect voice of the user aiming at the inquiry reply, and the collected voice is recognized by utilizing a voice recognition technology to obtain a first recognition result.

It should be understood that, in practical application, the content of the voice broadcast of the vehicle-mounted voice assistant may be set according to the actual requirement, and the content of the voice broadcast when the vehicle-mounted voice assistant inquires the user to rank the requirement is not limited.

Optionally, in order to further improve user experience, so that the user can clearly learn the content of the voice broadcast under the condition that the user does not hear the voice broadcast, the vehicle-mounted voice assistant can pop up a sub page on the user interaction interface while broadcasting the voice, and prompt related information through the sub page.

Specifically, the vehicle-mounted voice assistant can pop up a suspension window carrying voice broadcasting contents on a user interaction interface currently displayed by the vehicle-mounted terminal when the voice broadcasting is performed. As shown in fig. 3, an exemplary user interaction interface schematic diagram is shown, and it is assumed that a user interaction interface currently displayed by a vehicle-mounted terminal is a vehicle navigation interface, when a vehicle-mounted voice assistant queries a user's ranking requirement through voice broadcasting, a floating window 310 is correspondingly popped up on the interface currently displayed by the vehicle-mounted terminal, where the display content in the floating window 310 is the voice broadcasting content, and at the same time, a control for indicating that the user needs to rank and a control for indicating that the user does not need to rank may be carried in the floating window 310, so that other users in the vehicle select through a touch manner.

Optionally, in order to prevent the user from missing the queuing service provided by the vehicle-mounted voice assistant because the user does not hear the content of the vehicle-mounted voice assistant voice broadcast, the vehicle-mounted voice assistant may perform multiple voice broadcasts.

Specifically, if the vehicle-mounted voice assistant does not collect voice input by the user within a preset time period after the voice broadcasting is finished, the vehicle-mounted voice assistant can conduct multiple voice broadcasting and detect whether voice input by the user is collected within the preset time period after each voice broadcasting is finished; if voice input by a user is acquired within a preset time period after a certain voice broadcast is finished, performing voice recognition on the voice to determine a first recognition result, and stopping voice broadcast to inquire the user of the ranking requirement; otherwise, if the voice input by the user is not acquired within the preset time period after the last voice broadcasting is finished, the vehicle-mounted voice assistant does not continue to execute the subsequent operation, and prompts the user to initiate the queuing again through the vehicle-mounted voice assistant according to the self requirement.

It should be understood that, in practical applications, the number of voice broadcasts may be set according to practical requirements, for example, the number of voice broadcasts is set to 2 or 3, and the number of voice broadcasts is not specifically limited herein. In addition, the above-mentioned preset time period may also be set according to actual requirements, for example, the preset time period is set to 8s, 10s, etc., and no limitation is made herein on the specific length of the above-mentioned preset time period.

Step 204: and when the first identification result indicates that the user needs to rank, acquiring ranking information from the server.

After the vehicle-mounted voice assistant obtains the first recognition result, the content of the first recognition result is further recognized, if the first recognition result indicates that the user needs to rank currently, the vehicle-mounted voice assistant further obtains ranking information from the server and pushes the ranking information to the user. Otherwise, if the first recognition result indicates that the user does not need to rank the numbers currently, the vehicle-mounted voice assistant does not need to execute subsequent operations.

It should be understood that the ranking information is information related to the current ranking, and specifically may include: the number acquired by the current queuing, the number of waiting people, the estimated waiting time and the like.

When the first recognition result indicates that the user needs to arrange numbers currently, the vehicle-mounted voice assistant can firstly send a number-taking request message to the server, further receive a number-taking success response message returned by the server aiming at the number-taking request message, poll the number arrangement progress to the server and broadcast the number arrangement progress through voice. It should be noted that, in practical application, the vehicle-mounted voice assistant may determine the first recognition result and the content of the first recognition result through the voice recognition server. Specifically, after the vehicle-mounted voice assistant collects the voice input by the user, the voice can be transmitted to the voice recognition server, the voice recognition server correspondingly recognizes the voice to obtain the corresponding text content, and determines the meaning represented by the first recognition result according to the text content obtained by recognition, namely, determines whether the first recognition result represents that the user needs to be numbered or not, and further transmits the meaning represented by the first recognition result back to the vehicle-mounted voice assistant.

Of course, in practical application, the vehicle-mounted voice assistant can also independently recognize the collected voice, and the voice recognition execution subject is not limited in any way.

In one possible implementation, the destination to which the user is going may provide only a single type of service, and the user does not need to select the type of service for ranking, in which case, when the vehicle-mounted voice assistant recognizes the first recognition result and determines that the user needs to rank, the vehicle-mounted voice assistant directly initiates the number fetching request message to the server.

For example, assuming that only one type of table is provided for the restaurant to which the user is currently going, and no different type of table is provided for different diners, the vehicle-mounted voice assistant may send a number fetch request message to the server once it is determined that the first recognition result indicates that the user needs to rank.

In another possible implementation, the destination to which the user is destined may provide multiple types of services, and the user may also need to select the type of service for ranking accordingly. In this case, when the vehicle-mounted voice assistant voice announces and inquires about the number arrangement requirement of the user, the user can be inquired whether the user needs to be numbered or not at one time, and in the case that the user needs to be numbered, the user needs to be numbered specifically for which type of service. If the user currently needs to rank, the voice replied by the user for the voice broadcast includes the specific type of service to rank besides the need to rank, the first recognition result obtained by recognizing the voice also includes the relevant ranking service parameter, and the ranking service parameter is carried in the number-taking request message sent by the vehicle-mounted voice assistant to the server.

For example, suppose a XXX restaurant to which a user is going can provide three tables, a big table, a middle table, and a small table, each supporting a different number of dining persons; in this case, the car-mounted voice assistant can voice report to the user that "XXX restaurants have begun queuing, can now get numbers for you online, do you need? If so, please reply the desk with the required number or reply the number of people having dinner at this time, the user can reply the number with voice under the condition of the need of the number, the number of people having dinner at this time is 4, accordingly, the vehicle-mounted voice assistant can determine a first recognition result according to the content of the voice reply of the user, the first recognition result indicates that the user needs the number, and the number service parameter included in the first recognition result is 4.

In yet another possible implementation, when the user is required to select a service type of ranking accordingly, the vehicle-mounted voice assistant may query the user for a detailed ranking requirement in multiple voice announcements in order to further improve the user experience, as the user's intended destination may provide multiple types of services.

Specifically, the vehicle-mounted voice assistant can inquire whether the user needs to be numbered currently through first voice broadcasting, and the vehicle-mounted voice assistant can recognize whether the user needs to be numbered currently or not, and can acquire a first recognition result according to voice of the inquiry reply, if the first recognition result indicates that the user needs to be numbered, the vehicle-mounted voice assistant can inquire the number-ranking service parameters required by the user through second voice broadcasting, namely inquires what kind of service provided by a destination needs to be numbered, and the vehicle-mounted voice assistant can recognize whether the user needs to be numbered currently, acquire a second recognition result according to voice of the inquiry reply, and when the second recognition result comprises the number-ranking service parameters, the vehicle-mounted voice assistant transmits a number-ranking request message to the server, wherein the number-ranking request message carries the number-ranking service parameters.

It should be noted that, when the vehicle-mounted voice assistant performs the second voice broadcasting, a sub-page may be popped up on the current display interface of the vehicle-mounted terminal correspondingly, and the user may be prompted for the content of the second voice broadcasting through the sub-page. As shown in fig. 4, which is another exemplary user interaction interface schematic diagram, assuming that the user interaction interface currently displayed by the vehicle-mounted terminal is a vehicle navigation interface, the vehicle-mounted voice assistant performs the second voice broadcasting time, and correspondingly pops up a floating window 410 on the interface currently displayed by the vehicle-mounted terminal, where the display content in the floating window 410 is the content of the voice broadcasting.

In addition, if the vehicle-mounted voice assistant does not collect voice input by the user within a preset time period after the second voice broadcasting is finished, the vehicle-mounted voice assistant can also broadcast the content of the second voice broadcasting for multiple times, if the vehicle-mounted voice assistant collects voice input by the user within a preset time period after a certain voice broadcasting is finished, the vehicle-mounted voice assistant can determine a second recognition result according to the voice, if the vehicle-mounted voice assistant still collects voice input by the user within a preset time period after the last voice broadcasting is finished, the vehicle-mounted voice assistant does not need to continuously execute subsequent operations at the moment, and correspondingly prompts the user to restart ranking in the vehicle-mounted voice assistant.

For example, suppose a XXX restaurant to which a user is going can provide three tables, a big table supporting 10-12 people dining, a middle table supporting 6-10 people dining, and a small table supporting 2-6 people dining. The vehicle-mounted voice assistant can broadcast the following content through voice broadcast for the first time, "XXX restaurant has started queuing, I can take a number for you online, do you need at present? And collecting the voice replied by the user aiming at the inquiry, and carrying out voice recognition on the voice to obtain a first recognition result. If the first recognition result indicates that the user needs to rank, the vehicle-mounted voice assistant can broadcast the following content through a second voice broadcast, namely, "how much you take dinner? ", or" what kind of table is desired to be selected by you, "the big table of the XXX restaurant supports 10-12 people for dining, the middle table supports 6-10 people for dining, the small table supports 2-6 people for dining", the voice of the user replying to the query is collected, the voice is subjected to voice recognition to obtain a second recognition result, and the number arrangement service parameters contained in the second recognition result, such as 4 people for dining, the small table is selected, and the like.

It should be understood that, in practical application, the vehicle-mounted voice assistant may acquire the number-ranking service parameters by other query methods, and the method for acquiring the number-ranking service parameters by the vehicle-mounted voice assistant is not specifically limited herein.

After receiving the number taking request message sent by the vehicle-mounted voice assistant, the server correspondingly carries out number taking based on the information carried in the number taking request message, generates a number taking success response message after successful number taking, and sends the number taking success response message to the vehicle-mounted voice assistant. After receiving the successful response message, the vehicle-mounted voice assistant inquires the queuing progress from the server according to a specific polling rule, and correspondingly broadcasts the queuing progress through voice.

Specifically, when the destination provides only one type of service and the user cannot select the type of service for queuing, the server can directly perform the number taking aiming at the service provided by the destination after receiving the number taking request message, and generate a number taking success response message and send the response message to the vehicle-mounted voice assistant after the number taking success. When the destination can provide a plurality of types of services, a user needs to select the service type of the number, after receiving the number-taking request message, the server firstly identifies the number-taking service parameters in the number-taking request message, if the number-taking service parameters are identified to not comprise parameters meeting preset conditions, a number-taking service parameter inquiry message is returned to the vehicle-mounted voice assistant so as to inform the user to input the number-taking service parameters again in a voice mode, if the number-taking service parameters are identified to comprise parameters meeting preset conditions, the service type of the number to be taken by the user is correspondingly determined according to the number-taking service parameters, the number is taken according to the service type, and after the number is taken successfully, a number-taking success response message is generated and sent to the vehicle-mounted voice assistant.

After receiving the successful number-taking response message sent by the server, the vehicle-mounted voice assistant can periodically poll the server for the current number-arranging progress, for example, the server can be inquired about the current number-arranging progress once every 30 seconds, and the number-arranging progress is correspondingly voice-broadcasted. It should be understood that the polling period herein may be set according to actual situations, and the length of the polling period is not specifically limited herein.

In one possible implementation, the vehicle-mounted voice assistant may voice broadcast the current polling schedule only when the current polling schedule indicates that the waiting number is a preset threshold. For example, assuming that the preset threshold includes 10 and 5, the vehicle-mounted voice assistant voice announces the currently polled queuing schedule by voice only when the polled queuing schedule indicates that 10 people are in front of the queuing schedule and when the queuing schedule indicates that 5 people are in front of the queuing schedule.

It should be understood that the above-mentioned preset threshold may be set according to practical situations, and the preset threshold is not specifically limited herein.

In another possible implementation, each time the waiting number is reduced by N, the vehicle-mounted voice assistant can broadcast the latest polled queuing schedule through voice, where N is a positive integer greater than or equal to 1. For example, assuming N is 5, the vehicle-mounted voice assistant can voice report the latest polling ranking progress every time the waiting number is reduced by 5.

It should be noted that, in practical application, the vehicle-mounted voice assistant may set different values as N for different waiting number-arranging intervals. For example, when the waiting number is greater than 5, N may be set to 5, i.e. every 5 waiting numbers decrease, the latest polling schedule is voice broadcast, when the waiting number is less than or equal to 5, N may be set to 1, i.e. every 1 waiting number is reduced, i.e. the latest polling scheduling progress is broadcasted by voice.

It should be understood that the value corresponding to N may be set according to actual requirements, and the value corresponding to N is not specifically limited herein.

It should be understood that in practical application, the vehicle-mounted voice assistant can correspondingly pop up the sub-page to display the current queuing progress on the user interaction interface of the vehicle-mounted terminal while broadcasting the queuing progress in voice. In addition, when the vehicle-mounted voice assistant voice broadcasts the queuing progress, the queuing progress can be broadcasted for a plurality of times, so that the situation that a user cannot hear the current queuing progress once is prevented.

It should be noted that, the conditions for the vehicle-mounted voice assistant to stop polling the queuing schedule may generally include: the user has already passed the number taking currently, and the user actively cancels the ranking.

In order to facilitate the user to more reasonably arrange the travel, after receiving the successful number-taking response message, the vehicle-mounted voice assistant can compare the estimated arrival time of the vehicle to the destination with the estimated number-calling time of the user for number arrangement, and then the user is reminded of time according to the comparison result.

Specifically, the vehicle navigation may continuously obtain the estimated arrival time of the vehicle at the destination from the server during the running process of the vehicle, and then transmit the estimated arrival time to the vehicle-mounted voice assistant. Meanwhile, the vehicle-mounted voice assistant can determine the predicted number calling time according to the polled number calling progress while polling the number calling progress, further compare the predicted arrival time with the predicted number calling time, and remind the user of time according to the comparison result; for example, in the case where the expected arrival time is 17:00 and the expected call time is 17:30, the vehicle-mounted voice assistant may alert the user that the time is sufficient, paying attention to safe driving.

It should be understood that in practical application, the reminding modes corresponding to different comparison results can be set according to practical requirements, and the reminding modes of the vehicle-mounted voice assistant are not limited at all.

According to the ranking information acquisition method, the vehicle-mounted navigation and the vehicle-mounted voice assistant are organically combined, when the vehicle-mounted voice assistant determines that the type of the place of the current navigation destination of the vehicle-mounted navigation is the target type, a ranking inquiry message is correspondingly launched to the server to inquire whether the destination supports ranking currently, when a ranking inquiry response message returned by the server indicates that the destination supports ranking currently, the vehicle-mounted voice assistant further inquires whether a user needs to rank a service provided by the destination in a voice broadcasting mode, and if the user needs to rank the number through voice returned by the voice recognition user, the vehicle-mounted voice assistant acquires ranking information from the server. Therefore, the vehicle-mounted voice assistant can actively provide the number ranking service for the user in the driving scene, the user can reserve the number ranking for the service provided by the destination only by carrying out voice interaction with the vehicle-mounted voice assistant, driving safety is guaranteed, and meanwhile the use experience of the user is improved.

It should be noted that, the method for acquiring the ranking information shown in fig. 2 may be specifically applied to various application scenarios requiring ranking, and the embodiment of the present application provides three application scenarios to which the method for acquiring the ranking information may be applied, and the following description is provided for the three possible application scenarios respectively.

In a possible case, the ranking information acquisition method provided by the embodiment of the application can be applied to an application scene of ranking for restaurants.

In this application scenario, the in-vehicle voice assistant may send a ranking inquiry message including a restaurant name as a destination to the server when detecting that the location type of the vehicle navigation destination is a restaurant. Under the condition that the user needs to rank the restaurant, if the restaurant can provide a plurality of types of desktops for different dining persons, and the user needs to select accordingly, the user needs to input ranking business parameters comprising at least one of the selected desktops and dining persons to the vehicle-mounted voice assistant, and the vehicle-mounted voice assistant can further add the identified ranking business parameters to a ranking request message and send the ranking business parameters to the server.

Correspondingly, when the server determines that the user needs a desk to be numbered according to the number-setting service parameters carried in the number-setting request message, the number is set for the desk, and then the waiting desk number, the estimated waiting time and the acquired desk number are added into a number-setting success response message and sent to the vehicle-mounted voice assistant. After receiving the successful number-taking response message sent by the server, the vehicle-mounted voice assistant can report the number of current waiting people, estimated waiting time and the number of patients to be treated through voice, and displays the waiting number, the estimated waiting time and the number of the patients on a user interaction interface of the vehicle-mounted terminal.

It should be understood that when the vehicle-mounted voice assistant polls the queuing progress from the server, the server may correspondingly send the updated waiting table number and the estimated waiting time to the vehicle-mounted voice assistant, and display the current waiting table number and the estimated waiting time on the user interaction interface of the vehicle-mounted terminal while the vehicle-mounted voice assistant voice broadcasts the queuing progress.

In another possible case, the ranking information acquiring method provided by the embodiment of the application can be applied to an application scene of ranking for hospital outpatient service.

In this application scenario, the in-vehicle voice assistant may send a ranking inquiry message including a hospital name as a destination to the server when detecting that the location type of the vehicle navigation destination is a hospital. Under the condition that the user needs to rank the medical service provided by the hospital, the ranking business parameters which are input by the user to the vehicle-mounted voice assistant in a voice mode and comprise at least one of the elective course rooms and doctors are further acquired, and then the vehicle-mounted voice assistant can add the identified ranking business parameters to a ranking request message and send the ranking request message to the server.

Correspondingly, when the server determines that the user needs the medical service with the number according to the number arrangement service parameters carried in the number arrangement request message, the number arrangement is carried out on the medical service, and then the number of waiting people, the estimated waiting time and the number of patients to be treated are added into a number arrangement success response message and sent to the vehicle-mounted voice assistant. After receiving the successful number-taking response message sent by the server, the vehicle-mounted voice assistant can report the current waiting number, the estimated waiting time and the visit number through voice, and displays the waiting number, the estimated waiting time and the visit number on a user interaction interface of the vehicle-mounted terminal.

It should be understood that when the vehicle-mounted voice assistant polls the queuing progress from the server, the server may correspondingly send the updated waiting number and the estimated waiting time to the vehicle-mounted voice assistant, and display the current waiting number and the estimated waiting time on the user interaction interface of the vehicle-mounted terminal while the vehicle-mounted voice assistant voice broadcasts the queuing progress.

In still another possible case, the ranking information acquiring method provided by the embodiment of the application can be applied to an application scenario of ranking for a financial institution or a government service institution. The financial institution may be a banking institution, and the government service institution may be an institution providing related services to the public.

In this application scenario, the in-vehicle voice assistant may send a ranking inquiry message to the server when detecting that the location type of the vehicle navigation destination is a certain financial institution or government service institution, the ranking inquiry message including the financial institution or government service institution name as the destination. And further acquiring the number-arranging business parameters comprising the selected business types which are input by the user to the vehicle-mounted voice assistant in a voice way under the condition that the user needs to arrange numbers for the services provided by the financial institution or the government service institution, and further adding the number-arranging business parameters identified by the vehicle-mounted voice assistant to a number-arranging request message and sending the number-arranging business parameters to a server.

Correspondingly, when the server determines that the user needs the number arranging service according to the number arranging service parameters carried in the number arranging request message, the number arranging service is adopted for the user, and then the number waiting number, the estimated waiting time and the client number are added into a number arranging success response message and sent to the vehicle-mounted voice assistant. After receiving the successful number-taking response message sent by the server, the vehicle-mounted voice assistant can report the current waiting number, the estimated waiting time and the client number through voice, and the waiting number, the estimated waiting time and the client number are displayed on a user interaction interface of the vehicle-mounted terminal.

It should be noted that, besides the three possible application scenarios, the ranking information acquiring method provided in the embodiment of the present application may also be applied to other application scenarios that need ranking, and the application scenario of the ranking information acquiring method is not limited.

In order to facilitate further understanding of the ranking information acquiring method provided by the embodiment of the present application, an application scenario in which the ranking information acquiring method provided by the embodiment of the present application is applied to restaurant ranking is taken as an example, and an overall description is made on the ranking information acquiring method provided by the embodiment of the present application.

In an application scenario of restaurant ranking, the ranking information acquiring method provided by the embodiment of the application specifically includes two implementation stages, namely a stage of determining whether to initiate restaurant ranking information pushing and a stage of implementing restaurant ranking information pushing.

Referring to fig. 5, fig. 5 is a schematic flow chart corresponding to the stage of determining whether to initiate pushing of restaurant ranking information. As shown in fig. 5, when the user initiates navigation to the destination through the car navigation, the car navigation correspondingly transmits destination information including latitude and longitude of the destination, location information of the destination and location type of the destination to the car voice assistant, and after receiving the destination information, the car voice assistant executes the following procedure to determine whether to initiate restaurant ranking information pushing:

Firstly, whether the current network environment is good or not is detected, if the current network environment is not good, communication with a server cannot be carried out, it is determined that restaurant ranking information pushing is not initiated, and if the current network environment is good, follow-up operation is continuously carried out. Then, the vehicle-mounted voice assistant adds the location information of the restaurant into a ranking inquiry message, and sends the ranking inquiry message to the server, and after receiving the ranking inquiry message, the server inquires whether the restaurant supports ranking currently according to the location information of the restaurant, wherein the specific inquiry strategy is as follows:

① The destination restaurant is not within the range of the ranking service provider recorded by the server and cannot initiate ranking.

② The destination restaurant cannot initiate the ranking unless it is open.

③ The destination restaurant currently pauses for a number, and then cannot initiate a ranking.

④ The destination restaurant only supports on-site queuing, and is unable to initiate queuing.

⑤ The destination restaurant does not currently need to be queued, and no queuing need to be initiated.

⑥ The destination restaurant ranking needs to be charged, and ranking cannot be initiated.

If the destination restaurant does not comply with the policies ① - ⑥ described above, i.e., the destination restaurant does not belong to a restaurant that cannot initiate a ranking, the server may return a ranking inquiry response message to the vehicle-mounted voice assistant indicating that the destination currently supports ranking, whereas if the destination restaurant complies with any one or more of the policies ① - ⑥ described above, i.e., the destination restaurant belongs to a restaurant that cannot initiate a ranking, the server may return a ranking inquiry response message to the vehicle-mounted voice assistant indicating that the destination currently does not support ranking.

Under the condition that the ranking inquiry response message received by the vehicle-mounted voice assistant indicates that the destination supports ranking currently, the vehicle-mounted voice assistant inquires the ranking requirement of the user through voice broadcasting, namely, inquires whether the user needs to initiate ranking aiming at the destination restaurant, and meanwhile, the vehicle-mounted voice assistant can pop up a floating window on a user interaction interface of the vehicle-mounted terminal to display content inquired to the user through voice broadcasting. Then, the vehicle-mounted voice assistant automatically starts the recording function to collect voice replies of the user, and carries out voice recognition on the collected voice to obtain a first recognition result, if the first recognition result indicates that the user needs to rank, for example, if the content of voice input of the user is recognized as 'needed', 'good', and the like, the vehicle-mounted voice assistant enters a stage (shown in fig. 5) of pushing restaurant ranking information, otherwise, if the first recognition result indicates that the user does not need to rank, for example, the content of voice input of the user is recognized as 'unused', 'unnecessary', 'cancelled', and the like, the ranking process is exited.

Referring to fig. 6, fig. 6 is a schematic flow diagram corresponding to the stage of pushing restaurant ranking information. As shown in fig. 6, when it is determined that the first recognition result indicates that the user needs to rank, the vehicle-mounted voice assistant may query the table type to be selected by the user or the number of people having dinner this time through voice broadcasting, and broadcast the number of people having different table type suggestions, and at the same time, the vehicle-mounted voice assistant may pop up a floating window on a user interaction interface of the vehicle-mounted terminal, and display the content queried to the user through voice broadcasting. Then, the vehicle-mounted voice assistant automatically starts a recording function to collect voice replies of the user and conduct voice recognition, if the voice recognition engine of the vehicle-mounted voice assistant detects that the user does not input voice within a preset time period, the user is prompted to speak the table type to be selected once again or the number of people having dinner this time, if the voice input by the user is still not detected within the preset time period after the voice broadcasting is finished this time, the current restaurant number pushing flow is exited, and the user is prompted to initiate restaurant number again in the vehicle-mounted voice assistant later.

If the vehicle-mounted voice assistant detects voice input by a user within a preset time period after the voice broadcasting is finished, the vehicle-mounted voice assistant carries out voice recognition on the voice to obtain a second recognition result, extracts a queuing service parameter in the second recognition result, adds the queuing service parameter to a queuing request message and sends the queuing service parameter to a server, wherein the queuing service parameter can specifically comprise at least one of a table number and a dining number.

After receiving the number taking request message, the server can firstly identify whether the number taking request message comprises a table type and a dining number, if the number taking request message is identified to not comprise the table type or the dining number, the vehicle-mounted voice assistant is informed that the number taking request message does not comprise the table type or the dining number, the vehicle-mounted voice assistant correspondingly enables the user to input the dining number once again or the table type through voice, and accordingly generates the number taking request message to be sent to the server, if the server does not identify the dining number or the table type from the number taking request message at the moment, the current queuing information inquiry flow is exited, and the vehicle-mounted voice assistant prompts the user to reinitiate the restaurant queuing in the vehicle-mounted voice assistant.

If the server can identify the number of the dining persons or the desktops in the number taking request message, continuing to carry out the number taking process based on the number of the dining persons or the desktops. Specifically, if the number-taking request message includes a desktop, the corresponding desktop is directly selected, namely the number is directly taken for the desktop; if the number taking request message comprises the number of dining persons, determining the corresponding desktop according to the following strategy:

① If the identified number of the dining people is an accurate number, the table type corresponding to the number of the dining people is directly selected.

② If the number of dining persons is two, for example, when the number of dining persons is 6, the table is a small table corresponding to 2-6 persons or a large table corresponding to 6-10 persons, and at this time, the smaller table is selected accordingly.

③ And if the number of the identified dining persons is in the digital range, selecting the table type corresponding to the largest number in the digital range. For example, when the number of dining persons is 7 to 8, a table corresponding to 8 persons is selected.

If the dining room has the finally determined desktop, information such as waiting desk number, estimated waiting time, the received desk number and the like is added into the successful answer message of the number, and the successful answer message of the number is sent to the vehicle-mounted voice assistant. If the restaurant does not have a determined desktop, the user is prompted, via the in-vehicle voice assistant, that a suitable desktop does not exist.

After receiving the successful number-taking response message sent by the server, the vehicle-mounted voice assistant can poll the server for a number-arranging progress every 30 seconds, and voice-broadcast the number-arranging progress once when the number-arranging progress indicates that the current waiting number is a preset threshold value, for example, voice-broadcast the number-arranging progress once when the waiting number is 10 tables and 5 tables respectively. When the queuing schedule indicates that only 5 tables remain in the current waiting table number, the vehicle-mounted voice assistant can broadcast the queuing schedule once when the waiting table number is reduced by one table. The vehicle-mounted voice assistant can specifically stop polling the queuing progress to the server under the condition that the current number is already exceeded or the user actively cancels the queuing.

After receiving the successful number-taking response message, the vehicle-mounted voice assistant can also compare the expected time of the vehicle reaching the destination with the expected number-calling time and remind the user of time according to the comparison result so that the user reasonably arranges driving time.

The application also provides a corresponding ranking information acquiring device aiming at the ranking information acquiring method, so that the ranking information acquiring method is practically applied and realized.

Referring to fig. 7, fig. 7 is a schematic structural diagram of a ranking information acquiring apparatus 700 corresponding to the ranking information acquiring method shown in fig. 2 above, the ranking information acquiring apparatus 700 comprising:

A first sending module 701, configured to send a queuing query message to a server when detecting that a location type of a vehicle navigation destination is a target type, where the queuing query message includes latitude and longitude of the destination and location information of the destination;

A first receiving module 702, configured to receive a ranking inquiry response message returned by the server, where the ranking inquiry response message is used to indicate whether the destination currently supports ranking;

The first voice interaction module 703 is configured to, when the destination currently supports queuing, query a user for a queuing requirement through voice broadcast, collect voice of the user, and perform voice recognition to obtain a first recognition result;

And the first obtaining 704 is configured to obtain ranking information from the server when the first identification result indicates that the user needs ranking.

Alternatively, referring to fig. 8, fig. 8 is a schematic structural diagram of another ranking information acquiring apparatus according to an embodiment of the present application, based on the ranking information acquiring apparatus shown in fig. 7. As shown in fig. 8, the ranking information acquiring apparatus further includes:

a second receiving module 801, configured to receive destination information sent by the vehicle navigation in response to a user navigation initiation operation, where the destination information includes latitude and longitude of a destination, location information of the destination, and location type of the destination;

And a matching module 802, configured to determine that the location type of the destination is a target type when the location type of the destination matches a preset target type.

Alternatively, on the basis of the ranking information acquiring apparatus shown in fig. 7, referring to fig. 9, fig. 9 is a schematic structural diagram of another ranking information acquiring apparatus according to an embodiment of the present application. As shown in fig. 9, the ranking information acquiring apparatus further includes:

The information prompt module 901 is configured to pop up a sub-page on the user interaction interface and prompt information through the sub-page when the voice is broadcast.

Optionally, on the basis of the ranking information acquiring apparatus shown in fig. 7, the first acquiring module 704 is specifically configured to:

when the first identification result indicates that the user needs to arrange numbers, a number-fetching request message is sent to the server;

after receiving the successful number-taking response message returned by the server, polling the number-arranging progress to the server, and broadcasting the number-arranging progress through voice.

When the first recognition result indicates that the user needs to be numbered, inquiring the number-ranking service parameters required by the user through voice broadcasting, collecting the voice of the user and performing voice recognition to obtain a second recognition result;

when the second identification result contains the queuing service parameters, sending a number taking request message to the server, wherein the number taking request message carries the queuing service parameters;

Optionally, on the basis of the ranking information acquiring device shown in fig. 7, when the voice input by the user is not acquired in the preset time period after the voice broadcast, the voice broadcast is performed for multiple times, until the voice input by the user is not acquired in the preset time period after the last voice broadcast, the sending of the ranking request message to the server is refused, and the user is prompted to wake up the ranking service by voice.

Optionally, on the basis of the ranking information acquiring device shown in fig. 7, the target type is a restaurant, and the ranking business parameters include at least one of a table type and a dining number; the successful answer message of the number acquisition comprises waiting number, estimated waiting time and number of tables; referring to fig. 10, fig. 10 is a schematic structural diagram of another device for acquiring ranking information according to an embodiment of the present application. As shown in fig. 10, the ranking information acquiring apparatus further includes:

the first display module 1001 is configured to display the waiting number, the estimated waiting time, and the table number on the user interface.

Optionally, on the basis of the ranking information acquiring device shown in fig. 7, the target type is a hospital clinic, and the ranking service parameters include at least one of departments and doctors; the successful answer message includes the number of waiting people, estimated waiting time and the number of visits; referring to fig. 11, fig. 11 is a schematic structural diagram of another device for acquiring ranking information according to an embodiment of the present application. As shown in fig. 11, the ranking information acquiring apparatus further includes:

the second display module 1101 displays the number of waiting persons, the estimated waiting time and the visit number on the user interaction interface.

Optionally, on the basis of the ranking information acquiring apparatus shown in fig. 7, the target type is a financial institution or a government service institution, and the ranking service parameters include a service type; the successful response message comprises the waiting number, the estimated waiting time and the client number; referring to fig. 12, fig. 12 is a schematic structural diagram of another device for acquiring ranking information according to an embodiment of the present application. As shown in fig. 12, the ranking information acquiring apparatus further includes:

And a third display module 1201, configured to display the waiting number, the estimated waiting time and the client number on a user interaction interface.

Optionally, on the basis of the ranking information acquiring apparatus shown in fig. 7, the ranking progress broadcasting module 705 is specifically configured to:

Polling a queuing progress to the server;

when the current polling queuing schedule indicates that the waiting queuing number is a preset threshold value, the current polling queuing schedule is broadcasted through voice.

Alternatively, on the basis of the ranking information acquiring apparatus shown in fig. 7, when the waiting number is reduced by N, the ranking progress of the latest polling is broadcasted by voice, where N is a positive integer greater than or equal to 1.

Alternatively, referring to fig. 13, fig. 13 is a schematic structural diagram of another ranking information acquiring apparatus according to an embodiment of the present application, based on the ranking information acquiring apparatus shown in fig. 7. As shown in fig. 13, the ranking information acquiring apparatus further includes:

A second transmitting module 1301 configured to transmit a location recommendation request message to a server when it is detected that a location type of a vehicle navigation destination is not a target type but the destination includes a location of the target type, the location recommendation request message including location information of the navigation destination;

A third receiving module 1302, configured to receive a location recommendation response message returned by the server, where the location recommendation response message includes location information belonging to the target type within the navigation destination range, and inquire, by voice broadcast, a location of interest of a user, collect voice of the user, and perform voice recognition to obtain a third recognition result;

the first sending module 701 is specifically configured to send a ranking query message to a server according to the user interested location information determined by the third identification result, where the ranking query message further includes the user interested location information.

Alternatively, referring to fig. 14, fig. 14 is a schematic structural diagram of another ranking information acquiring apparatus according to an embodiment of the present application, based on the ranking information acquiring apparatus shown in fig. 7. As shown in fig. 14, the ranking information acquiring apparatus further includes:

a comparison module 1401 for comparing the estimated arrival time of the vehicle at the destination with the estimated number calling time of the user's ranking;

the time reminding module 1402 is configured to perform time reminding for the user according to the comparison result.

The vehicle-mounted voice assistant initiates a ranking inquiry message to the server correspondingly when determining that the location type of the current navigation destination of the vehicle-mounted navigation is the target type so as to inquire whether the destination supports ranking currently, and when the ranking inquiry response message returned by the server indicates that the destination supports ranking currently, the vehicle-mounted voice assistant further inquires whether a user needs to rank the service provided by the destination in a voice broadcasting mode, and if the user needs to rank through voice returned by the voice recognition user, the vehicle-mounted voice assistant acquires relevant ranking information from the server. Therefore, the vehicle-mounted voice assistant can actively provide the number ranking service for the user in the driving scene, the user can reserve the number ranking for the service provided by the destination only by carrying out voice interaction with the vehicle-mounted voice assistant, driving safety is guaranteed, and meanwhile the use experience of the user is improved.

The embodiment of the present application further provides a vehicle-mounted terminal, as shown in fig. 15, for convenience of explanation, only the relevant parts of the embodiment of the present application are shown, and specific technical details are not disclosed, please refer to the method part of the embodiment of the present application.

Fig. 15 is a block diagram showing a part of the structure of a vehicle-mounted terminal provided with an embodiment of the present application. Referring to fig. 15, the in-vehicle terminal includes: radio Frequency (r.f. Frequency) circuitry 1510, memory 1520, input unit 1530, display unit 1540, sensor 1550, audio circuitry 1560, wireless fidelity (r.f. WIRELESS FIDELITY, wiFi) module 1570, processor 1580, and power supply 1590. It will be appreciated by those skilled in the art that the handset construction shown in fig. 15 is not limiting of the handset and may include more or fewer components than shown, or may combine certain components, or a different arrangement of components.

The memory 1520 may be used to store software programs and modules, and the processor 1580 performs various functional applications and data processing of the in-vehicle terminal by executing the software programs and modules stored in the memory 1520. The memory 1520 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, phonebook, etc.) created according to the use of the in-vehicle terminal, and the like. In addition, memory 1520 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

The processor 1580 is a control center of the vehicle-mounted terminal, connects various parts of the entire mobile phone using various interfaces and lines, and performs various functions of the vehicle-mounted terminal and processes data by running or executing software programs and/or modules stored in the memory 1520 and calling data stored in the memory 1520. In the alternative, processor 1580 may include one or more processing units; preferably, the processor 1580 can integrate an application processor and a modem processor, wherein the application processor primarily processes operating systems, user interfaces, application programs, and the like, and the modem processor primarily processes wireless communications. It is to be appreciated that the modem processor described above may not be integrated into the processor 1580.

In the embodiment of the present application, the processor 1580 included in the vehicle-mounted terminal further has the following functions:

Optionally, the processor 1580 is further configured to execute steps of any implementation manner of the ranking information acquiring method provided by the embodiment of the present application.

The embodiments of the present application also provide a computer readable storage medium storing a program code for executing any one of the methods for acquiring ranking information described in the foregoing embodiments.

The embodiments of the present application also provide a computer program product comprising instructions which, when run on a computer, cause the computer to perform any one of the ranking information acquiring methods described in the foregoing respective embodiments.

It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.

In the several embodiments provided in the present application, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the units is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.

The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: u disk, mobile hard disk, read-Only Memory (ROM), random access Memory (Random Access Memory, RAM), magnetic disk or optical disk, etc.

It should be understood that in the present application, "at least one (item)" means one or more, and "a plurality" means two or more. "and/or" for describing the association relationship of the association object, the representation may have three relationships, for example, "a and/or B" may represent: only a, only B and both a and B are present, wherein a, B may be singular or plural. The character "/" generally indicates that the context-dependent object is an "or" relationship. "at least one of" or the like means any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (one) of a, b or c may represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", wherein a, b, c may be single or plural.

The above embodiments are only for illustrating the technical solution of the present application, and not for limiting the same; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. The method for acquiring the ranking information is characterized by being applied to a vehicle-mounted voice assistant to automatically provide voice ranking service for a user in the driving process of the user, and comprises the following steps:

Receiving destination information sent by vehicle-mounted navigation in response to user navigation initiation operation, wherein the destination information comprises longitude and latitude of a destination, location information of the destination and location type of the destination;

matching the destination place type in the destination information with each preset target type in a target type list;

when the location type of the destination is not matched with the preset target type recorded in the target type list, no queuing query message is sent to a server;

when the place type of the destination is matched with a preset target type, determining the place type of the destination as the target type;

When detecting that the location type of the vehicle navigation destination is the target type, sending a queuing query message to a server under the condition that the current network environment is good, wherein the queuing query message comprises location information of the destination;

When the destination currently supports queuing, inquiring a user queuing requirement through voice broadcasting, collecting voice of the user and performing voice recognition to obtain a first recognition result, wherein a floating window carrying voice broadcasting contents is popped up on a user interaction interface currently displayed on a vehicle-mounted terminal when the voice broadcasting is performed, and the floating window also carries a control used for indicating that the user needs queuing and a control used for indicating that the user does not need queuing;

When the first recognition result indicates that the user needs to rank, acquiring ranking information from the server, wherein the ranking information comprises the following steps: when the first identification result indicates that the user needs to arrange numbers, a number-fetching request message is sent to the server; after receiving a successful number-taking response message returned by the server, polling a number-arranging progress from the server, and broadcasting the number-arranging progress through voice; or when the first recognition result indicates that the user needs to be numbered, inquiring the number-ranking service parameters required by the user through voice broadcasting, collecting the voice of the user and performing voice recognition to obtain a second recognition result; when the second identification result contains the queuing service parameters, sending a number taking request message to the server, wherein the number taking request message carries the queuing service parameters; after receiving a successful number-taking response message returned by the server, polling a number-arranging progress from the server, and broadcasting the number-arranging progress through voice;

acquiring the estimated time for the vehicle to reach the destination in the running process of the vehicle, and determining the estimated time for calling the number according to the polled scheduling progress;

comparing the estimated time of arrival of the vehicle at the destination with the estimated time of registration of the user's registration;

And carrying out time reminding for the user according to the comparison result so as to enable the user to reasonably arrange driving time.

2. The method according to claim 1, wherein the method further comprises:

And when the voice is broadcast, popping up the sub-page on the user interaction interface and carrying out information prompt through the sub-page.

3. The method of claim 1, wherein when the voice input by the user is not collected in the preset time period after the voice broadcast, the voice broadcast is performed for a plurality of times, until the voice input by the user is not collected in the preset time period after the last voice broadcast, the number-taking request message is refused to be sent to the server, and the user is prompted to wake up the number-arranging service by voice.

4. A method according to claim 1 or 3, wherein the target type is a restaurant and the ranking business parameters include at least one of a table size and a number of dining persons;

the successful answer message of the number acquisition comprises waiting number, estimated waiting time and number of tables;

After receiving the successful number-fetching response message returned by the server, the method further comprises the following steps:

and displaying the waiting number, the estimated waiting time and the table number on the user interaction interface.

5. A method according to claim 1 or 3, wherein the target type is a hospital clinic and the ranking business parameters include at least one of a department and a doctor;

The successful answer message includes the number of waiting people, estimated waiting time and the number of visits;

and displaying the waiting number, the estimated waiting time and the visit number on a user interaction interface.

6. A method according to claim 1 or 3, wherein the target type is a financial institution or government service, and the ranking business parameters include a business type;

The successful response message comprises the waiting number, the estimated waiting time and the client number;

And displaying the waiting number, the estimated waiting time and the client number on a user interaction interface.

7. The method of claim 1, wherein polling the scheduling progress to the server by voice broadcasting the scheduling progress comprises:

Polling a queuing progress to the server;

8. The method of claim 1, wherein when the waiting number is reduced by N, the latest polled scheduling progress is voice-broadcast, the N being a positive integer greater than or equal to 1.

9. The method of claim 1, wherein after receiving a successful reply message returned by the server, the method further comprises:

and carrying out time reminding for the user according to the comparison result.

10. The utility model provides a ranking information acquisition device which is characterized in that be applied to on-vehicle voice assistant and provide the pronunciation ranking service for the user automatically in the user driving process, includes:

the second receiving module is used for receiving destination information sent by the vehicle navigation in response to user navigation initiation operation, wherein the destination information comprises longitude and latitude of a destination, location information of the destination and location type of the destination;

The matching module is used for matching the destination place type in the destination information with each preset target type in a target type list; when the location type of the destination is not matched with the preset target type recorded in the target type list, no queuing query message is sent to a server; when the place type of the destination is matched with a preset target type, determining the place type of the destination as the target type;

The system comprises a first sending module, a second sending module and a third sending module, wherein the first sending module is used for sending a queuing inquiry message to a server under the condition that the current network environment is good when detecting that the location type of a vehicle navigation destination is a target type, and the queuing inquiry message comprises the longitude and latitude of the destination and the location information of the destination;

The first voice interaction module is used for inquiring the user's number arrangement requirement through voice broadcasting when the destination currently supports number arrangement, collecting the user's voice and carrying out voice recognition to obtain a first recognition result, wherein a floating window carrying voice broadcasting content is popped up on a user interaction interface currently displayed on the vehicle-mounted terminal when the voice broadcasting is carried out, and the floating window also carries a control used for indicating that the user needs number arrangement and a control used for indicating that the user does not need number arrangement;

The first obtaining module is configured to obtain ranking information from the server when the first identification result indicates that the user needs ranking, where the first obtaining module includes: when the first identification result indicates that the user needs to arrange numbers, a number-fetching request message is sent to the server; after receiving a successful number-taking response message returned by the server, polling a number-arranging progress from the server, and broadcasting the number-arranging progress through voice; or when the first recognition result indicates that the user needs to be numbered, inquiring the number-ranking service parameters required by the user through voice broadcasting, collecting the voice of the user and performing voice recognition to obtain a second recognition result; when the second identification result contains the queuing service parameters, sending a number taking request message to the server, wherein the number taking request message carries the queuing service parameters; after receiving a successful number-taking response message returned by the server, polling a number-arranging progress from the server, and broadcasting the number-arranging progress through voice;

the first receiving module is also used for acquiring the estimated time for the vehicle to reach the destination in the running process of the vehicle and determining the estimated time for calling the number according to the polled queuing schedule;

The comparison module is used for comparing the estimated arrival time of the vehicle reaching the destination with the estimated number calling time of the user number;

and the time reminding module is used for reminding the user of time according to the comparison result so that the user can reasonably arrange driving time.

11. The apparatus of claim 10, wherein the apparatus further comprises:

And the information prompt module is used for popping up the sub-page on the user interaction interface and prompting information through the sub-page when the voice is broadcast.

12. The apparatus of claim 10, wherein when no voice input by the user is collected in a preset time period after the voice broadcast, the voice broadcast is performed for a plurality of times, until no voice input by the user is collected in a preset time period after the last voice broadcast, the voice broadcast is refused to send a number-taking request message to the server, and the user is prompted to wake up the number-arranging service by voice.

13. The apparatus of claim 10 or 12, wherein the target type is a restaurant and the ranking business parameters include at least one of a table size and a number of dining persons;

The apparatus further comprises:

and the first display module is used for displaying the waiting table number, the estimated waiting time and the table number on the user interaction interface.

14. The apparatus of claim 10 or 12, wherein the target type is a hospital clinic and the ranking business parameters include at least one of a department and a doctor;

The apparatus further comprises:

And the second display module is used for displaying the number of waiting people, the estimated waiting time and the visit number on the user interaction interface.

15. The apparatus of claim 10 or 12, wherein the target type is a financial institution or government service institution, and the ranking business parameters include a business type;

The apparatus further comprises:

And the third display module is used for displaying the number of waiting people, the estimated waiting time and the client number on the user interaction interface.

16. The apparatus of claim 10, wherein the queuing progress playing module is specifically configured to:

Polling a queuing progress to the server;

17. The apparatus of claim 10, wherein when the waiting number is reduced by N, the N is a positive integer greater than or equal to 1 by voice broadcasting the scheduling progress of the latest poll.

18. The apparatus of claim 10, wherein the apparatus further comprises:

and the time reminding module is used for reminding the time for the user according to the comparison result.

19. An apparatus comprising a processor and a memory:

The memory is used for storing a computer program;

the processor is configured to perform the method of any one of claims 1 to 9 according to the computer program.

20. A computer readable storage medium, characterized in that the computer readable storage medium is for storing a computer program for executing the method of any one of claims 1 to 9.

21. A computer program product, characterized in that it comprises instructions which, when run on a computer, cause the computer to perform the method of any one of claims 1 to 9.