CN112712406A - Order processing method, device, equipment and computer readable storage medium - Google Patents

Order processing method, device, equipment and computer readable storage medium Download PDF

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CN112712406A
CN112712406A CN202011488931.2A CN202011488931A CN112712406A CN 112712406 A CN112712406 A CN 112712406A CN 202011488931 A CN202011488931 A CN 202011488931A CN 112712406 A CN112712406 A CN 112712406A
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passenger
order
paid
payment
preset
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林珈妮
方小海
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Beijing Didi Infinity Technology and Development Co Ltd
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Beijing Didi Infinity Technology and Development Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/102—Bill distribution or payments
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/405—Establishing or using transaction specific rules
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

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Abstract

The embodiment of the disclosure provides an order processing method, an order processing device, order processing equipment and a computer-readable storage medium. The method comprises the following steps: and when the passenger is detected to call the target application, judging whether the passenger has an order to be paid. If the passenger has the order to be paid, inquiring the complained times of the passenger in a preset time range in a preset data server, and controlling the terminal equipment of the passenger to display different operation interfaces according to the complained times, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on different operation interfaces. The terminal equipment of the passenger is controlled to display different operation interfaces according to different complained times, so that the passenger can be effectively restrained from paying the bill to be paid, and accordingly the loss caused by the fact that the user does not pay after completing the order for many times and the driver is avoided.

Description

Order processing method, device, equipment and computer readable storage medium
Technical Field
Embodiments of the present disclosure relate to intelligent traffic technologies, and in particular, to an order processing method, apparatus, device, and computer-readable storage medium.
Background
With the development of the network, the network car booking gradually enters the lives of the public, and passengers can call and reserve the cars on the network car booking platform. After the journey is finished, passengers in partial areas do not have online payment channels on the online booking platform, so that the settlement operation of the journey can be finished only in a cash payment mode. However, some passengers may fail to complete the payment for some reason, resulting in the driver not being compensated accordingly.
In order to solve the problems, in the prior art, the vehicle fee is generally paid by a driver end through a network booking platform. Specifically, if the driver does not receive the fare paid by the passenger beyond the preset time, the driver can initiate complaint information to the passenger, and the network appointment platform can carry out compensation on the driver after receiving the complaint information.
However, in the order processing process by adopting the method, on one hand, a driver may have malicious complaints on passengers, so that unnecessary loss of the online booking platform is caused. On the other hand, the above method cannot effectively restrain the passenger from performing the settlement operation.
Disclosure of Invention
The embodiment of the disclosure provides an order processing method, an order processing device, order processing equipment and a computer readable storage medium, which are used for solving the technical problem that the existing order processing method cannot identify malicious complaints and is low in order processing precision.
In one aspect, an embodiment of the present disclosure provides an order processing method, including:
when a passenger calls a target application, judging whether the passenger has an order to be paid, wherein the order to be paid is generated according to a complaint request triggered by a driver;
if the passenger has an order to be paid, inquiring the number of complaints of the passenger in a preset time range in a preset data server;
and controlling terminal equipment of the passenger to display different operation interfaces according to the complaint times of the passenger in a preset time range, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on the different operation interfaces.
In another aspect, an embodiment of the present disclosure provides an order processing apparatus, including:
the system comprises a judging module, a payment module and a payment module, wherein the judging module is used for judging whether a passenger has an order to be paid when the passenger calls a target application, and the order to be paid is generated according to a complaint request triggered by a driver;
the inquiry module is used for inquiring the complained times of the passenger in a preset time range in a preset data server if the passenger has an order to be paid;
and the processing module is used for controlling the terminal equipment of the passenger to display different operation interfaces according to the complained times of the passenger in a preset time range, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on the different operation interfaces.
In another aspect, an embodiment of the present disclosure provides an order processing apparatus, including: a memory and a processor;
the memory is to store program instructions;
the processor is configured to invoke program instructions in the memory to perform the order processing method according to the first aspect.
In another aspect, embodiments of the present disclosure provide a computer-readable storage medium having a computer program stored thereon; which when executed implements the order processing method of the first aspect.
In another aspect, embodiments of the present disclosure provide a computer program product comprising a computer program which, when executed by a processor, implements the order processing method according to the first aspect.
The order processing method, the order processing device, the order processing equipment and the computer-readable storage medium provided by the embodiment of the disclosure judge whether the passenger has the order to be paid when the passenger calls the target application. If the passenger has the order to be paid, inquiring the complained times of the passenger in a preset time range in a preset data server, and controlling the terminal equipment of the passenger to display different operation interfaces according to the complained times, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on different operation interfaces. The terminal equipment of the passenger is controlled to display different operation interfaces according to different complained times, so that the passenger can be effectively restrained from paying the bill to be paid, and accordingly the loss caused by the fact that the user does not pay after completing the order for many times and the driver is avoided.
Various possible embodiments of the present disclosure and technical advantages thereof will be described in detail below.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure.
FIG. 1 is a schematic diagram of a network architecture upon which the present disclosure is based;
fig. 2 is a schematic flowchart of an order processing method according to an embodiment of the disclosure;
FIG. 3 is a schematic diagram of a display interface provided by an embodiment of the present disclosure;
FIG. 4 is a schematic diagram of an interface interaction provided by an embodiment of the present disclosure;
FIG. 5 is a schematic view of yet another interactive interface provided by an embodiment of the present disclosure;
FIG. 6 is a schematic view of yet another display interface provided by an embodiment of the present disclosure;
FIG. 7 is a schematic view of yet another interface interaction provided by an embodiment of the present disclosure;
fig. 8 is a schematic structural diagram of an order processing apparatus according to a fourth embodiment of the present disclosure;
fig. 9 is a schematic structural diagram of an order processing apparatus according to a fifth embodiment of the present disclosure.
With the foregoing drawings in mind, certain embodiments of the disclosure have been shown and described in more detail below. These drawings and written description are not intended to limit the scope of the disclosed concepts in any way, but rather to illustrate the concepts of the disclosure to those skilled in the art by reference to specific embodiments.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.
In order to solve the technical problem that the existing order processing method cannot identify order processing precision caused by malicious complaints, the disclosure provides an order processing method, an order processing device, order processing equipment and a computer-readable storage medium.
It should be noted that the order processing method, apparatus, device and computer-readable storage medium provided in the present disclosure may be applied in various scenarios of car booking order processing.
Since partial passengers cannot settle accounts in time after using the online car booking, unnecessary economic losses are borne by an online car booking platform and a driver. In order to solve the technical problems, in the prior art, a driver generally initiates a complaint to an order which is not calculated in time, and a network appointment platform pays a fee to the driver after receiving complaint information. However, the above method often causes the loss of the online car reservation platform and cannot restrict the passenger to pay.
In the process of solving the technical problems, the inventor finds through research that when a user triggers a target application, different operation interfaces can be displayed to the user according to historical evaluation information of the passenger, so that the user can perform different order processing operations according to the different operation interfaces, the passenger can be effectively restrained from performing payment operations on bills to be paid, and further the loss caused by the fact that the user does not pay for the online taxi appointment and a driver after completing orders for many times can be effectively avoided.
A network architecture diagram corresponding to the order processing method according to the embodiment of the present disclosure is described below.
Fig. 1 is a schematic diagram of a network architecture based on the present disclosure, as shown in fig. 1, the network architecture includes: the terminal equipment 1, the server 2 and the data server 3, wherein, the server 2 is provided with an order processing device. The order processing device can be written by C/C + +, Java, Shell or Python languages and the like; the terminal device 1 may be a desktop computer, a tablet computer, or the like. The data server 3 may be a cloud server. The server 2 is in communication connection with the terminal device 1 and the data server 3, respectively, so that information interaction can be performed with the terminal device 1 and the data server 2, respectively.
The following describes technical solutions of embodiments of the present disclosure and how to solve the above technical problems in detail with specific embodiments. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present disclosure will be described below with reference to the accompanying drawings.
Example one
Fig. 2 is a schematic flowchart of an order processing method according to an embodiment of the disclosure, as shown in fig. 1, the method includes:
step 101, when detecting that a passenger calls a target application, judging whether the passenger has an order to be paid, wherein the order to be paid is generated according to a complaint request triggered by a driver.
The execution subject of this embodiment is an order processing device, and the order processing device can be coupled to a server. The server can be in communication connection with the terminal device of the passenger, so that information interaction can be carried out with the terminal device.
In the present embodiment, when a passenger wants to select a network appointment for travel, the terminal device may call a target application to make a call to the vehicle. Specifically, the order processing device may determine whether the passenger has an order to be paid when detecting that the passenger calls the target application, where the order to be paid may be generated according to a complaint request triggered by a driver.
And 102, if the passenger has an order to be paid, inquiring the number of times of complaints of the passenger in a preset time range in a preset data server.
In this embodiment, after the passenger completes the use of a network appointment, the driver may trigger a complaint request to the passenger if the passenger does not pay the fare.
Therefore, after the order processing device judges that the order to be paid exists for the passenger, the order processing device can inquire the number of complaints of the passenger in a preset time range in a preset data server according to the passenger identification information in the order to be paid. The data server stores the information of the number of times of complaints corresponding to all passengers.
In addition, the preset time range may be a week, a month or other suitable time range, and the embodiments of the disclosure are not limited herein.
103, controlling the terminal device of the passenger to display different operation interfaces according to the number of complaints of the passenger in a preset time range, so that the passenger can pay the order to be paid or initiate a vehicle call request on the different operation interfaces.
In this embodiment, after obtaining the number of times that the passenger has complained in the preset time range, the terminal device of the passenger may be controlled to display different operation interfaces according to the number of times that the passenger has complained in the preset time range, so that the passenger can perform a payment operation on an order to be paid or initiate a vehicle call request on the different operation interfaces.
For example, if the number of complaints made by the passenger in the preset time range is small, the operation interface displayed by the terminal device of the passenger may allow the passenger to initiate a vehicle call request. If the number of complaints of the passenger is more in the preset time range, the operation interface displayed by the terminal device of the passenger does not allow the passenger to initiate the vehicle call request, but allows the passenger to perform payment operation on the order to be paid.
According to the order processing method provided by the embodiment, when it is detected that the passenger calls the target application, whether the passenger has the order to be paid is judged, and the number of complaints of the passenger in the preset time range is inquired according to the order to be paid, so that the terminal device of the passenger can be subsequently controlled to display different operation interfaces according to the number of complaints of the passenger in the preset time range, and the passenger can perform payment operation on the order to be paid or initiate a vehicle call request on the different operation interfaces. The terminal equipment of the passenger is controlled to display different operation interfaces according to different complained times, so that the passenger can be effectively restrained from paying the bill to be paid, and accordingly the loss caused by the fact that the user does not pay after completing the order for many times and the driver is avoided.
Example two
To further explain the order processing method provided in the first embodiment of the present disclosure, specifically, on the basis of the first embodiment, the step 103 specifically includes:
if the number of complaints of the passenger in a preset time range does not exceed a preset first threshold value, controlling the terminal equipment of the passenger to display a preset first operation interface, wherein a payment icon and a complaint icon are arranged on the first operation interface, so that the passenger initiates a vehicle call request on the first operation interface. In this embodiment, if the number of complaints made by the passenger in the preset time range does not exceed the preset first threshold, it indicates that the credit of the passenger is high, and most of the orders have been paid, at this time, the order processing device may control the terminal device of the passenger to display the preset first operation interface.
Specifically, the first operation interface is provided with a payment icon and a complaint icon, so that the passenger can initiate a vehicle call request after the payment is completed on the first operation interface. The preset first threshold value can be set by operation and maintenance personnel according to actual requirements.
Fig. 3 is a schematic view of a display interface provided by an embodiment of the disclosure, as shown in fig. 3, if the number of complaints of the passenger in the preset time range does not exceed the preset first threshold, the passenger is characterized that most of the orders of the passenger have been paid. Thus, for such higher credit passengers, a variety of choices may be made based on the class of passengers. Accordingly, a payment icon may be displayed on the display interface along with a complaint icon.
Through the mode, the first operation interface capable of initiating the vehicle call request can be provided for the passenger with higher credit, so that the vehicle using requirement of the passenger with higher credit is effectively guaranteed.
Further, on the basis of any one of the above embodiments, after the controlling the terminal device of the passenger to display the preset first operation interface, the method further includes:
responding to the triggering operation of the passenger on the payment icon, and displaying a preset combined payment icon and an immediate payment icon on the display interface; in response to the triggering operation of the passenger on the combined payment icon, displaying a third operation interface on the display interface, so that the passenger initiates a vehicle call request on the third operation interface and pays the cost of the order to be paid to a driver of the vehicle; responding to the triggering operation of the passenger on the immediate payment icon, displaying prompt information of a bound payment channel on the display interface so that the passenger can complete the binding of the payment channel according to the prompt information, processing the order to be paid through the payment channel after the passenger is detected to complete the binding of the payment channel, and displaying a third operation interface on the display interface after the passenger is detected to complete the payment operation of the order to be paid so that the passenger can initiate a vehicle call request on the third operation interface.
Specifically, fig. 4 is an interface interaction schematic diagram provided by the embodiment of the present disclosure, and as shown in fig. 4, if it is detected that a passenger clicks a payment icon, a preset combined payment icon and an immediate payment icon may be displayed on a display interface according to a triggering operation of the passenger.
FIG. 5 is a schematic diagram of another interactive interface provided by the embodiment of the present disclosure, as shown in FIG. 5, since the credit of the class of passenger is better, the class of passenger can be allowed to combine the unpaid fare and pay together with the next order. When the combined payment icon triggered by the user is detected, the unpaid fare information of the to-be-paid journey can be paid to the driver in cash mode and collected by the driver. When the user is detected to trigger immediate payment, the unpaid fare information of the journey to be paid can be paid in an online payment mode.
Specifically, the order processing device can display prompt information of binding the payment channel on the display interface, so that the passenger can complete the binding of the payment channel according to the prompt information, and after the passenger is detected to complete the binding of the payment channel, the order to be paid can be processed through the payment channel. After detecting that the passenger completes the payment operation for the order to be paid, the order processing device may control a third operation interface to be displayed on the display interface, so that the passenger initiates a vehicle call request on the third operation interface.
Further, on the basis of the second embodiment, after the controlling the terminal device of the passenger to display the preset first operation interface, the method further includes:
responding to the triggering operation of the complaint icon by the passenger, and displaying a third operation interface on the display interface so that the passenger initiates a vehicle call request on the third operation interface; analyzing the number of times of complaining of the driver triggering the complaining request within a preset time range to obtain an analysis result; and processing the order to be paid according to the analysis result.
In this embodiment, in order to avoid malicious complaints from the driver for obtaining the pad payment of the online booking platform, after the trigger operation of the user on the complaint icon is detected, the number of complaints of the driver triggering the complaint request in a preset time range may be analyzed, and an analysis result is obtained. Alternatively, if the driver is complained by the passenger a plurality of times within the preset time range, the complaining to the driver can be realized by triggering the complaining icon. In addition, the vehicle may be called for the passenger directly from the order processing request.
Further, on the basis of any one of the above embodiments, the analyzing the number of times that the driver who triggered the complaint request is complained within a preset time range to obtain an analysis result includes: judging whether the number of complaints of the driver in a preset time range exceeds a preset second threshold value or not; if the number of times of complaints of the driver in a preset time range exceeds a preset second threshold value, judging that the complaint request is a malicious complaint request, and obtaining the analysis result; and if the number of times of complaints of the driver in a preset time range does not exceed a preset second threshold value, judging that the complaint request is a normal complaint request, and obtaining the analysis result.
In this embodiment, in order to accurately determine whether the complaint request is a malicious complaint request or a normal complaint request, the order processing device may determine whether the number of times that the driver is complained in a preset time range exceeds a preset second threshold. Correspondingly, if the number of complains of the driver in the preset time range exceeds a preset second threshold value, which indicates that a plurality of passengers complain the driver, the complain request of the driver is judged to be a malicious complain request, and an analysis result is obtained. On the contrary, if the number of complains of the driver in the preset time range does not exceed the preset second threshold, which indicates that only a few passengers complain the driver, the complain request of the driver is determined as a normal complain request, and the analysis result is obtained.
The preset second threshold value can be set by operation and maintenance personnel according to actual requirements.
Further, on the basis of any of the above embodiments, the processing the order to be paid according to the analysis result includes: if the complaint request is a malicious complaint request, deleting the order to be paid corresponding to the passenger; if the complaint request is a normal complaint request, after the passenger orders the next order, obtaining the amount to be paid corresponding to the passenger by calling a preset cash register interface, wherein the amount to be paid comprises the amount corresponding to the order to be paid and the amount corresponding to the next order, and controlling the terminal equipment of the passenger to display the amount to be paid so that the passenger pays the amount to be paid to a driver of the next order.
In this embodiment, if the order processing device determines that the complaint request of the driver is a malicious complaint request, the complaint request indicates the order to be paid corresponding to the passenger, and the order to be paid is generated by malicious complaints of the driver for obtaining the pad payment of the online taxi appointment platform to the user, so that the order to be paid corresponding to the passenger can be deleted by the order processing device.
If the order processing device judges that the complaint request of the driver is a normal complaint request, the order to be paid corresponding to the passenger is an effective order to be paid, so that the passenger can pay the bill to be paid as soon as possible and avoid the passenger from escaping the order again, and the loss of the driver and the network appointment platform is caused. Specifically, the amount to be paid may include an amount corresponding to the order to be paid and an amount corresponding to the next order.
It should be noted that the passenger may choose to pay online or cash. When selecting cash payment, the passenger can pay the driver the cash of the amount to be paid, and the driver collects the cash. And acquiring a payment completion instruction triggered by the driver terminal equipment, and deducting the amount corresponding to the order to be paid and the unpaid journey from the account of the driver according to the payment completion instruction. And transferring the target fare acquired by the driver to the account of the driver according to the estimated fare and the preset branch accounting proportion.
According to the order processing method provided by the embodiment, the number of times that the passenger is complained in the preset time range is judged, the terminal device of the passenger is controlled to display the preset operation interface, whether the complaint request is a malicious complaint request is judged according to the response of the passenger to the trigger operation of the complaint icon, and then different processing is performed on the bill to be paid of the passenger, so that the situation that the passenger repeatedly pays the bill is avoided, the passenger is effectively restrained from paying the bill to be paid, and the loss of a driver and a network appointment platform is further avoided.
EXAMPLE III
To further explain the order processing method provided in the first embodiment of the present disclosure, specifically, on the basis of the first embodiment, the step 103 further includes:
and if the complaint frequency of the passenger in a preset time range exceeds a preset first threshold value, controlling the terminal equipment of the passenger to display a preset second operation interface, wherein an immediate payment icon is arranged in the second operation interface, so that the passenger can pay the order to be paid in the second operation interface.
In this embodiment, if the number of complaints made by the passenger in the preset time range exceeds the preset first threshold, that is, the passenger is complained by the driver because the fare is not paid many times, the credit representing the passenger is poor, and therefore, in order to avoid unnecessary loss, when receiving the order processing request triggered by the passenger, the order processing device may control the terminal device of the passenger to display a preset second operation interface in order to ensure that the passenger can normally use the vehicle. Only when the passenger clicks the payment icon to finish the payment operation on the unpaid journey, the next vehicle using can be carried out.
Specifically, the second operation interface is provided with an immediate payment icon, so that the passenger can perform payment operation on the order to be paid in the second operation interface.
Fig. 6 is a schematic view of another display interface provided by the embodiment of the disclosure, as shown in fig. 6, if the number of complaints made by the passenger in the preset time range exceeds the preset first threshold, it indicates that the passenger may not make payment for the order several times in the preset time range, and therefore, after the passenger completes the payment operation for the unpaid journey, the passenger needs to perform a processing operation on the order processing request of the passenger. Therefore, the terminal device can be controlled to display a second operation interface, wherein only the payment icon is included in the second operation interface. The passenger may complete the payment operation for the unpaid itinerary by clicking on the payment icon.
Further, on the basis of the third embodiment, after the controlling the terminal device of the passenger to display a preset second operation interface, the method further includes: responding to the triggering operation of the passenger on the immediate payment icon, and displaying prompt information of the bound payment channel on the display interface so that the passenger can finish the binding of the payment channel according to the prompt information; processing the order to be paid through the payment channel after the passenger is detected to finish the binding of the payment channel; and when the passenger is detected to finish the payment operation of the order to be paid, displaying a third operation interface on the display interface so that the passenger initiates a vehicle call request on the third operation interface.
Fig. 7 is a further interface interaction schematic diagram provided by an embodiment of the disclosure, as shown in fig. 7, after detecting that an immediate payment icon is triggered, prompt information for binding a payment channel may be displayed on a display interface, so that a passenger completes binding of the payment channel according to the prompt information, and after detecting that the passenger completes binding of the payment channel, a payment order to be paid may be processed through the payment channel, and further, after detecting that the passenger completes payment operation for the payment order to be paid, a third operation interface is displayed on the display interface, so that the passenger may initiate a vehicle call request on the third operation interface.
Further, on the basis of any of the above embodiments, the processing the order to be paid through the payment channel after detecting that the passenger completes the binding of the payment channel includes: acquiring expense information corresponding to the unpaid travel through a preset cashier desk calling interface, and displaying the unpaid fare information on the display interface; and paying the unpaid fare information through the payment channel.
In this embodiment, in order to enable the user to view the fee to be paid more intuitively, after the second operation interface is displayed on the control display interface, the unpaid fare information corresponding to the passenger unpaid journey may be acquired through a preset cashier calling interface. After the triggering operation of the passenger on the payment icon is detected, the unpaid fare information can be displayed on the display interface according to the triggering operation. And the passenger can pay the unpaid fare information through the payment channel. According to the order processing method provided by the embodiment, the number of complaints of the passenger in the preset time range is judged to exceed the preset first threshold, and then the passenger completes the payment operation on the unpaid journey and then processes the order processing request of the passenger, so that the problem that the passenger does not pay the historical order can be effectively avoided, the passenger is restrained by limiting the use of the vehicle, and the loss of a driver and a network booking platform is greatly avoided.
Further, on the basis of any one of the above embodiments, after the displaying the third operation interface on the display interface, the method further includes: acquiring the travel information input by the passenger on the third operation interface, wherein the travel information comprises a departure place and a destination; and generating the vehicle call request according to the travel information.
In this embodiment, after the third operation interface is displayed on the display interface, the order processing apparatus may acquire the trip information input by the passenger on the third operation interface, where the trip information may include a departure place and a destination. Therefore, after a vehicle calling request triggered by a user is acquired, a vehicle can be called for a passenger according to the vehicle calling request, and the estimated fare corresponding to the current trip of the passenger can be estimated according to the trip information.
According to the order processing method provided by the embodiment, the passenger calls the vehicle by acquiring the travel information input by the passenger on the third operation interface, so that the passenger can travel accurately, and the user experience is improved.
Example four
Fig. 8 is a schematic structural diagram of an order processing apparatus according to a fourth embodiment of the present disclosure, and as shown in fig. 8, the apparatus includes: the system comprises a judgment module 51, an inquiry module 52 and a processing module 53, wherein the judgment module 51 is used for judging whether an order to be paid exists for a passenger when the passenger calls a target application, and the order to be paid is generated according to a complaint request triggered by a driver; the query module 52 is configured to query, in a preset data server, the number of complaints of the passenger within a preset time range if the passenger has an order to be paid; and the processing module 53 is configured to control the terminal device of the passenger to display different operation interfaces according to the number of complaints of the passenger in a preset time range, so that the passenger performs a payment operation on the order to be paid or initiates a vehicle call request on the different operation interfaces.
Further, on the basis of the fourth embodiment, the processing module is configured to: if the number of complaints of the passenger in a preset time range does not exceed a preset first threshold value, controlling the terminal equipment of the passenger to display a preset first operation interface displayed by the terminal equipment of the passenger, wherein a payment icon and a complaint icon are arranged on the first operation interface, so that the passenger initiates a vehicle call request on the first operation interface.
The order processing apparatus provided in this embodiment determines whether the passenger has an order to be paid when it is detected that the passenger calls the target application. If the passenger has the order to be paid, inquiring the complained times of the passenger in a preset time range in a preset data server, and controlling the terminal equipment of the passenger to display different operation interfaces according to the complained times, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on different operation interfaces. The terminal equipment of the passenger is controlled to display different operation interfaces according to different complained times, so that the passenger can be effectively restrained from paying the bill to be paid, and accordingly the loss caused by the fact that the user does not pay after completing the order for many times and the driver is avoided.
Further, on the basis of the fourth embodiment, the order processing apparatus further includes: the display module 54 is configured to display a preset combined payment icon and an immediate payment icon on the display interface in response to the passenger's triggering operation on the payment icon; in response to the triggering operation of the passenger on the combined payment icon, displaying a third operation interface on the display interface, so that the passenger initiates a vehicle call request on the third operation interface and pays the cost of the order to be paid to a driver of the vehicle; responding to the triggering operation of the passenger on the immediate payment icon, displaying prompt information of a bound payment channel on the display interface so that the passenger can complete the binding of the payment channel according to the prompt information, processing the order to be paid through the payment channel after the passenger is detected to complete the binding of the payment channel, and displaying a third operation interface on the display interface after the passenger is detected to complete the payment operation of the order to be paid so that the passenger can initiate a vehicle call request on the third operation interface.
Further, on the basis of any one of the above embodiments, the display module is further configured to, in response to a triggering operation of the complaint icon by the passenger, display a third operation interface on the display interface, so that the passenger initiates a vehicle call request on the third operation interface.
The processing module is further used for analyzing the number of times of complaints of the driver triggering the complaint request in a preset time range to obtain an analysis result; and processing the order to be paid according to the analysis result.
Further, on the basis of any one of the above embodiments, the processing module is specifically configured to determine whether the number of complaints made by the driver in a preset time range exceeds a preset second threshold; if the number of times of complaints of the driver in a preset time range exceeds a preset second threshold value, judging that the complaint request is a malicious complaint request, and obtaining the analysis result; and if the number of times of complaints of the driver in a preset time range does not exceed a preset second threshold value, judging that the complaint request is a normal complaint request, and obtaining the analysis result.
Further, on the basis of any of the above embodiments, the processing module is specifically configured to delete the to-be-paid order corresponding to the passenger if the complaint request is a malicious complaint request; if the complaint request is a normal complaint request, after the passenger orders the next order, obtaining the amount to be paid corresponding to the passenger by calling a preset cash register interface, wherein the amount to be paid comprises the amount corresponding to the order to be paid and the amount corresponding to the next order, and controlling the terminal equipment of the passenger to display the amount to be paid so that the passenger pays the amount to be paid to a driver of the next order.
Further, on the basis of the fourth embodiment, the processing module is further configured to control the terminal device of the passenger to display a preset second operation interface if the number of complaints of the passenger in a preset time range exceeds a preset first threshold, where an immediate payment icon is arranged in the second operation interface, so that the passenger performs payment operation on the order to be paid in the second operation interface.
Further, on the basis of any of the above embodiments, the display module is further configured to, in response to a triggering operation of the passenger on the immediate payment icon, display prompt information for binding a payment channel on the display interface, so that the passenger completes binding of the payment channel according to the prompt information; processing the order to be paid through the payment channel after the passenger is detected to finish the binding of the payment channel; and when the passenger is detected to finish the payment operation of the order to be paid, displaying a third operation interface on the display interface so that the passenger initiates a vehicle call request on the third operation interface.
Further, on the basis of any of the above embodiments, the processing module is specifically configured to obtain the fee information corresponding to the unpaid itinerary through a preset cash register desk calling interface, and display the unpaid fare information on the display interface; and paying the unpaid fare information through the payment channel.
Further, on the basis of any one of the above embodiments, the order processing apparatus further includes: and an obtaining module 55, configured to obtain the travel information input by the passenger on the third operation interface, where the travel information includes a departure place and a destination. The processing module is further used for generating the vehicle call request according to the travel information.
EXAMPLE five
Fig. 9 is a schematic structural diagram of an order processing apparatus according to a fifth embodiment of the present disclosure, and as shown in fig. 9, the apparatus includes:
a memory 61, a processor 62 and a computer program;
wherein the computer program is stored in the memory 61 and configured to be executed by the processor 62 to implement the method according to any of the embodiments described above.
And a memory 61 for storing programs. In particular, the program may include program code comprising computer operating instructions. The memory 61 may comprise a high-speed RAM memory, and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.
The processor 62 may be a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to implement the embodiments of the present disclosure.
Alternatively, in a specific implementation, if the memory 61 and the processor 62 are implemented independently, the memory 61 and the processor 62 may be connected to each other through a bus and perform communication with each other. The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended ISA (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in FIG. 9, but this does not indicate only one bus or one type of bus.
Alternatively, in a specific implementation, if the memory 61 and the processor 62 are integrated on a chip, the memory 61 and the processor 62 may complete the same communication through an internal interface.
Yet another embodiment of the present disclosure also provides a computer-readable storage medium having a computer program stored thereon, the computer program being executed by a processor to implement the method according to any of the above embodiments.
Yet another embodiment of the present disclosure also provides a computer program product comprising a computer program which, when executed by a processor, implements the method according to any of the embodiments described above.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. The embodiments of the disclosure are intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims (14)

1. An order processing method, comprising:
when a passenger calls a target application, judging whether the passenger has an order to be paid, wherein the order to be paid is generated according to a complaint request triggered by a driver;
if the passenger has an order to be paid, inquiring the number of complaints of the passenger in a preset time range in a preset data server;
and controlling terminal equipment of the passenger to display different operation interfaces according to the complaint times of the passenger in a preset time range, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on the different operation interfaces.
2. The method according to claim 1, wherein the step of controlling the terminal device of the passenger to display different operation interfaces according to the number of complaints of the passenger within a preset time range comprises:
if the number of complaints of the passenger in a preset time range does not exceed a preset first threshold value, controlling the terminal equipment of the passenger to display a preset first operation interface displayed by the terminal equipment of the passenger, wherein a payment icon and a complaint icon are arranged on the first operation interface, so that the passenger initiates a vehicle call request on the first operation interface.
3. The method according to claim 2, wherein after controlling the passenger's terminal device to display the preset first operation interface, the method further comprises:
responding to the triggering operation of the passenger on the payment icon, and displaying a preset combined payment icon and an immediate payment icon on the display interface;
in response to the triggering operation of the passenger on the combined payment icon, displaying a third operation interface on the display interface, so that the passenger initiates a vehicle call request on the third operation interface and pays the cost of the order to be paid to a driver of the vehicle;
responding to the triggering operation of the passenger on the immediate payment icon, displaying prompt information of a bound payment channel on the display interface so that the passenger can complete the binding of the payment channel according to the prompt information, processing the order to be paid through the payment channel after the passenger is detected to complete the binding of the payment channel, and displaying a third operation interface on the display interface after the passenger is detected to complete the payment operation of the order to be paid so that the passenger can initiate a vehicle call request on the third operation interface.
4. The method according to claim 2, wherein after controlling the passenger's terminal device to display the preset first operation interface, the method further comprises:
responding to the triggering operation of the complaint icon by the passenger, and displaying a third operation interface on the display interface so that the passenger initiates a vehicle call request on the third operation interface;
analyzing the number of times of complaining of the driver triggering the complaining request within a preset time range to obtain an analysis result;
and processing the order to be paid according to the analysis result.
5. The method of claim 4, wherein analyzing the number of complaints made by the driver who triggered the complaint request within a preset time frame to obtain an analysis result comprises:
judging whether the number of complaints of the driver in a preset time range exceeds a preset second threshold value or not;
if the number of times of complaints of the driver in a preset time range exceeds a preset second threshold value, judging that the complaint request is a malicious complaint request, and obtaining the analysis result;
and if the number of times of complaints of the driver in a preset time range does not exceed a preset second threshold value, judging that the complaint request is a normal complaint request, and obtaining the analysis result.
6. The method of claim 5, wherein processing the order to be paid according to the analysis comprises:
if the complaint request is a malicious complaint request, deleting the order to be paid corresponding to the passenger;
if the complaint request is a normal complaint request, after the passenger orders the next order, obtaining the amount to be paid corresponding to the passenger by calling a preset cash register interface, wherein the amount to be paid comprises the amount corresponding to the order to be paid and the amount corresponding to the next order, and controlling the terminal equipment of the passenger to display the amount to be paid so that the passenger pays the amount to be paid to a driver of the next order.
7. The method according to claim 1, wherein the step of controlling the terminal device of the passenger to display different operation interfaces according to the number of complaints of the passenger within a preset time range comprises:
and if the complaint frequency of the passenger in a preset time range exceeds a preset first threshold value, controlling the terminal equipment of the passenger to display a preset second operation interface, wherein an immediate payment icon is arranged in the second operation interface, so that the passenger can pay the order to be paid in the second operation interface.
8. The method according to claim 7, wherein after controlling the terminal device of the passenger to display the preset second operation interface, the method further comprises:
responding to the triggering operation of the passenger on the immediate payment icon, and displaying prompt information of the bound payment channel on the display interface so that the passenger can finish the binding of the payment channel according to the prompt information;
processing the order to be paid through the payment channel after the passenger is detected to finish the binding of the payment channel;
and when the passenger is detected to finish the payment operation of the order to be paid, displaying a third operation interface on the display interface so that the passenger initiates a vehicle call request on the third operation interface.
9. The method of claim 3 or 8, wherein processing the order to be paid through the payment channel upon detecting that the passenger completed binding of the payment channel comprises:
acquiring expense information corresponding to the unpaid travel through a preset cashier desk calling interface, and displaying the unpaid fare information on the display interface;
and paying the unpaid fare information through the payment channel.
10. The method according to any one of claims 3-4 and 8, wherein after displaying the third operation interface on the display interface, the method further comprises:
acquiring the travel information input by the passenger on the third operation interface, wherein the travel information comprises a departure place and a destination;
and generating the vehicle call request according to the travel information.
11. An order processing apparatus, comprising:
the system comprises a judging module, a payment module and a payment module, wherein the judging module is used for judging whether a passenger has an order to be paid when the passenger calls a target application, and the order to be paid is generated according to a complaint request triggered by a driver;
the inquiry module is used for inquiring the complained times of the passenger in a preset time range in a preset data server if the passenger has an order to be paid;
and the processing module is used for controlling the terminal equipment of the passenger to display different operation interfaces according to the complained times of the passenger in a preset time range, so that the passenger can carry out payment operation on the order to be paid or initiate a vehicle call request on the different operation interfaces.
12. An order processing apparatus, comprising: a memory and a processor;
the memory is to store program instructions;
the processor is configured to invoke program instructions in the memory to perform the order processing method of any of claims 1-10.
13. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored thereon a computer program; the computer program, when executed, implements an order processing method as claimed in any one of claims 1-10.
14. A computer program product, characterized in that it comprises a computer program which, when being executed by a processor, carries out the order processing method according to any one of claims 1-10.
CN202011488931.2A 2020-12-16 2020-12-16 Order processing method, device, equipment and computer readable storage medium Pending CN112712406A (en)

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