CN112686780A - Intelligent property engineering service system - Google Patents
Intelligent property engineering service system Download PDFInfo
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- CN112686780A CN112686780A CN202011634150.XA CN202011634150A CN112686780A CN 112686780 A CN112686780 A CN 112686780A CN 202011634150 A CN202011634150 A CN 202011634150A CN 112686780 A CN112686780 A CN 112686780A
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Abstract
The invention provides an intelligent property engineering service system which comprises a business user end, a server end and an external data communication interface; the server side comprises a merchant screening module, a merchant management module, a basic service module, a basic engineering service module, an intelligent engineering service module, a complaint suggestion module, a user evaluation module, a user management module and a merchant rating module; the user end is provided with an operation module corresponding to the basic service module, the basic engineering service module, the intelligent engineering service module, the user evaluation module and the complaint suggestion module, and the user management module is in communication connection with the user end; the merchant terminal is provided with an operation module corresponding to the merchant screening module, the basic service module, the basic engineering service module, the intelligent engineering service module, the complaint suggestion module and the merchant rating module. The system can provide convenient and high-cost-performance services for property companies and owners, and increases the profits of engineering personnel and merchants.
Description
Technical Field
The invention relates to the technical field of property engineering management, in particular to an intelligent property engineering service system.
Background
At present, the service requirement of the property engineering is continuously rising, but the service of the property engineering is more and more difficult to do, mainly because the labor cost is higher and higher, especially for small and medium-sized property companies, the property companies themselves perform the property engineering service and cause unbalanced income and expenditure, so the property companies mostly select property engineering service outsourcing, and the proportion of the property engineering service outsourcing is also continuously rising.
Meanwhile, the service of the property engineering is developing towards the intelligent trend, and the desire of property companies for cost reduction and efficiency improvement of engineering service plates is increasingly strong, so that a property engineering service system for solving the pain point of the property engineering management industry is urgently needed.
Disclosure of Invention
The invention aims to provide an intelligent property engineering service system which can provide convenient and high-cost-performance property engineering service for property companies and owners, practically solves the problem for the property companies and the owners, provides a multi-aspect employment platform for a large number of social engineering personnel and commercial tenants, and increases the profits of the engineering personnel and the commercial tenants.
In order to achieve the above purpose, the invention provides the following technical scheme:
an intelligent property engineering service system comprises a business end, a user end, a server end and an external data communication interface; the business end is in communication connection with the server end, and the user end is in communication connection with the server end; the server side comprises a merchant screening module, a merchant management module, a basic service module, a basic engineering service module, an intelligent engineering service module, a complaint suggestion module, a user evaluation module, a user management module and a merchant rating module; the user end is provided with an operation module corresponding to the basic service module, the basic engineering service module, the intelligent engineering service module, the user evaluation module and the complaint suggestion module, and the user management module is in communication connection with the user end; the merchant terminal is provided with an operation module corresponding to the merchant screening module, the basic service module, the basic engineering service module, the intelligent engineering service module, the complaint suggestion module and the merchant rating module, and the merchant management module is in communication connection with the merchant terminal; and the external data communication interface is in communication connection with the server side.
The intelligent data processing system further comprises an external server, the external data communication interface is in communication connection with the external server, and the external server is used for providing data information, data statistics, data analysis and an intelligent application port for the server side.
Further, the basic service module comprises household equipment maintenance service, on-line payment service, parking service, door opening service, notification and announcement service and community mall service.
Further, the basic engineering service module comprises an electronic intelligent service, an illumination energy-saving transformation service, a greening maintenance and engineering transformation service, a pump station transformation upgrading service and a power distribution cabinet overhaul service; the electronic intelligent service comprises the installation and maintenance of a barrier gate, an entrance guard and a monitor.
Further, the intelligent engineering service module comprises home-based care service, intelligent home service, intelligent car washing service and intelligent housekeeping service.
Further, the server side further comprises a payment module, a push module and a service monitoring module; the user end is provided with an operation module corresponding to the payment module, and the payment module is used for providing a payment means link; the user terminal and the merchant terminal are respectively provided with an information reminding module corresponding to the pushing module, and the pushing module is used for pushing information; the service supervision module is in communication connection with the merchant terminal and is used for monitoring the service process of the merchant.
Furthermore, the number of the external data communication interfaces is multiple; preferably, the external server is a government affairs server or a mall server.
Further, the external data communication interface is a wired communication interface and/or a wireless communication interface based on GPRS, EDGE, WLAN, Wi-Fi, 3G, 4G or 5G technologies.
Further, the user side comprises a computer, a smart phone and a smart television; the merchant terminal comprises a computer, a smart phone and a smart television.
Furthermore, all information processing of the intelligent property engineering service system is connected through the internet technology and the internet of things technology.
The analysis shows that the invention discloses an intelligent property engineering service system, and the technical scheme provided by the embodiment of the invention has the following beneficial effects: the intelligent property engineering service system is driven by informatization and intellectualization, comprehensively utilizes an information science method, integrates advanced technologies such as the Internet, the Internet of things and a sensor network, and provides a safe, intelligent, green and energy-saving integrated solution for communities and parks. Meanwhile, the intelligent property engineering service system provides convenient and high-cost-performance property engineering service for property companies and property owners, practically solves the problem for the property companies and the property owners, provides a multi-aspect employment platform for a large amount of social engineering personnel and commercial tenants, and increases the profits of the engineering personnel and the commercial tenants.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, illustrate embodiments of the invention and, together with the description, serve to explain the invention and not to limit the invention. Wherein:
fig. 1 is a block diagram of an intelligent property engineering service system according to an embodiment of the present invention;
FIG. 2 is a block diagram of an intelligent property engineering service system according to another embodiment of the present invention;
fig. 3 is a block diagram of an intelligent property engineering service system according to still another embodiment of the present invention.
Detailed Description
The present invention will be described in detail below with reference to the embodiments with reference to the attached drawings. The various examples are provided by way of explanation of the invention, and not limitation of the invention. In fact, it will be apparent to those skilled in the art that modifications and variations can be made in the present invention without departing from the scope or spirit thereof. For instance, features illustrated or described as part of one embodiment, can be used with another embodiment to yield a still further embodiment. It is therefore intended that the present invention encompass such modifications and variations as fall within the scope of the appended claims and equivalents thereof.
As shown in fig. 1, according to an embodiment of the present invention, an intelligent property engineering service system is provided, which includes a business end, a user end, a server end, and an external data communication interface; the business end is in communication connection with the server end, and the user end is in communication connection with the server end; the server side comprises a merchant screening module, a merchant management module, a basic service module, a basic engineering service module, an intelligent engineering service module, a complaint suggestion module, a user evaluation module, a user management module and a merchant rating module; the user end is provided with an operation module corresponding to the basic service module, the basic engineering service module, the intelligent engineering service module, the user evaluation module and the complaint suggestion module, and the user management module is in communication connection with the user end; the merchant terminal is provided with an operation module corresponding to the merchant screening module, the basic service module, the basic engineering service module, the intelligent engineering service module, the complaint suggestion module and the merchant rating module, and the merchant management module is in communication connection with the merchant terminal; the external data communication interface is in communication connection with the server side.
In the above embodiment, the service mainly provided by the intelligent property engineering service system includes a basic service module, a basic engineering service module, and an intelligent engineering service module, a merchant can enter the corresponding service through an operation module corresponding to the basic service module, the basic engineering service module, and the intelligent engineering service module on the merchant terminal, and a user can select the corresponding service through an operation module corresponding to the basic service module, the basic engineering service module, and the intelligent engineering service module on the user terminal. When a merchant stays in the system, the merchant screening module screens the merchant from the aspects of the qualification, skill level and the like of the merchant, and the merchant which is qualified after screening can stay in the system, so that high-quality property engineering service is provided for users. The complaint suggestion module is in communication connection with the merchant terminal and the user terminal respectively, the merchant terminal is provided with an operation module corresponding to the complaint suggestion module, the merchant can complaint the user and make suggestions for the platform through the operation module corresponding to the complaint suggestion module on the merchant terminal, the user terminal is provided with an operation module corresponding to the complaint suggestion module, and the user can complaint the merchant and make suggestions for the platform through the operation module corresponding to the complaint suggestion module on the user terminal. The user end is provided with an operation module corresponding to the user evaluation module, and the user can evaluate the service quality of the merchant through the operation module corresponding to the user evaluation module on the user end. The merchant rating module is used for rating merchants according to evaluation of users on the merchants, skill level of the merchants, working attitude of the merchants and the like, and rewarding the merchants with high rating, so that service quality of the merchants is improved, and the merchants with low rating are eliminated regularly. The user management module is in communication connection with the user side and is used for managing user information, and the user management module can store, count, analyze, screen and search the user information. The merchant management module is in communication connection with the merchant terminal, is used for managing merchant information, and can store, count, analyze, screen and search the merchant information. The external data communication interface is in communication connection with the server side and is used for being connected with an external database or a server and the like, and the external database or the server can provide support for the server side for information summarization, information storage, data information, data statistics, data analysis, information management and the like. The user here refers to an individual or a property company having a service demand, and the merchant refers to an individual, a merchant or a service company capable of providing a service for the user. The intelligent property engineering service system provides convenient and high-cost-performance property engineering service for property companies and property owners, practically solves the problem for the property companies and the property owners, provides a multi-aspect employment platform for a large amount of social engineering personnel and commercial tenants, and increases the profits of the engineering personnel and the commercial tenants.
The basic service module comprises household equipment maintenance service, on-line payment service, parking service, door opening service, notice service and community mall service. The basic engineering service module comprises electronic intelligent service, illumination energy-saving transformation service, greening maintenance and engineering transformation service, pump station transformation upgrading service and power distribution cabinet maintenance service, and the electronic intelligent service comprises installation and maintenance of a barrier gate, an entrance guard and monitoring. The intelligent engineering service module comprises home old-age service, intelligent home service, intelligent car washing service and intelligent housekeeping service.
Preferably, as shown in fig. 2, in the embodiment of the present invention, an external server is further included, and the external data communication interface is in communication connection with the external server, and the external server is configured to provide data information, data statistics, data analysis, and an intelligent application port for the server side. Preferably, in the embodiment of the present invention, the number of the external data communication interfaces is multiple, and the server side may be simultaneously connected to multiple external servers through the external data communication interfaces, so as to further increase the functions of the intelligent property engineering service system. The server side is connected with the external server through the external data communication interface, the external server can be various existing application servers, and therefore convenient services can be better provided for users.
Preferably, as shown in fig. 3, in the embodiment of the present invention, the server further includes a payment module, a push module, and a service monitoring module; the user end is provided with an operation module corresponding to the payment module, the payment module is used for providing a payment means link, the payment module can provide more convenient service for the user, and relevant data of the payment module can be provided by a corresponding external server; the user side and the merchant side are respectively provided with an information reminding module corresponding to the pushing module, the pushing module is used for pushing information, and the pushing module can push various information to merchants or users in time through the information reminding module, so that the quality of service is improved; the service supervision module is in communication connection with the merchant terminal and is used for monitoring the service process of the merchant, so that personal safety of the user and the merchant can be ensured, and meanwhile, the movement track and the arrival time of the merchant before the merchant arrives at the user can be monitored. Preferably, in the embodiment of the present invention, the user side includes a computer, a smart phone, and a smart tv; the merchant terminal comprises a computer, a smart phone and a smart television. Preferably, in an embodiment of the present invention, the external data communication interface is a wired communication interface and/or a wireless communication interface based on GPRS, EDGE, WLAN, Wi-Fi, 3G, 4G or 5G technologies. Preferably, in the embodiment of the invention, all information processing of the intelligent property engineering service system is connected through internet technology and internet of things technology.
Preferably, in the embodiment of the present invention, a user uses the intelligent property engineering service system to select a corresponding service to describe a usage process of the system, a merchant enters the corresponding service through an operation module corresponding to the basic service module, the basic engineering service module and the intelligent engineering service module on a merchant terminal, the user selects the corresponding service through an operation module corresponding to the basic service module, the basic engineering service module and the intelligent engineering service module on the user terminal, wherein a plurality of merchants can provide the service in each service, the user can select the corresponding merchant according to the grade and evaluation of the merchant, after the merchant is selected, the merchant can provide the service for the user, the service supervision module can monitor the movement track and arrival time before the merchant arrives at the user, and during the process of providing the service for the user, the service supervision module can also monitor the service process of the merchant, so that the personal safety of the user and the merchant can be ensured. After the service of the merchant is finished, the user can pay corresponding service fee through a payment module in the system, and the user can complain the service of the merchant or propose the proposal to the platform through an operation module corresponding to the complaint proposal module on the user terminal, and the user can also evaluate the service quality of the merchant through an operation module corresponding to the user evaluation module on the user terminal.
From the above description, it can be seen that the above-described embodiments of the present invention achieve the following technical effects:
the intelligent property engineering service system provides convenient and high-cost-performance property engineering service for property companies and property owners, practically solves the problem for the property companies and the property owners, provides a multi-aspect employment platform for a large amount of social engineering personnel and commercial tenants, and increases the profits of the engineering personnel and the commercial tenants. Meanwhile, the intelligent property engineering service system takes informatization and intellectualization as a driving basis, comprehensively utilizes an information science method, integrates advanced technologies such as the internet, the internet of things and a sensing network, and provides a safe, intelligent, green and energy-saving integrated solution for communities and parks.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. An intelligent property engineering service system is characterized by comprising a business user end, a server end and an external data communication interface;
the business end is in communication connection with the server end, and the user end is in communication connection with the server end;
the server side comprises a merchant screening module, a merchant management module, a basic service module, a basic engineering service module, an intelligent engineering service module, a complaint suggestion module, a user evaluation module, a user management module and a merchant rating module;
the user end is provided with an operation module corresponding to the basic service module, the basic engineering service module, the intelligent engineering service module, the user evaluation module and the complaint suggestion module, and the user management module is in communication connection with the user end;
the merchant terminal is provided with an operation module corresponding to the merchant screening module, the basic service module, the basic engineering service module, the intelligent engineering service module, the complaint suggestion module and the merchant rating module, and the merchant management module is in communication connection with the merchant terminal;
and the external data communication interface is in communication connection with the server side.
2. The intelligent property engineering service system of claim 1 further comprising an external server, wherein the external data communication interface is communicatively connected to the external server, and the external server is configured to provide data information, data statistics, data analysis, and an intelligent application port for the server.
3. The intelligent property engineering service system of claim 1 wherein the basic service modules include home equipment maintenance services, on-line payment services, parking services, door opening services, notification announcement services, and community mall services.
4. The intelligent property engineering service system of claim 1, wherein the basic engineering service module comprises an electronic intelligence service, a lighting energy-saving modification service, a greening maintenance and engineering modification service, a pump station modification upgrading service and a power distribution cabinet overhaul service;
the electronic intelligent service comprises the installation and maintenance of a barrier gate, an entrance guard and a monitor.
5. The intelligent property engineering service system of claim 1, wherein the intelligent engineering service module comprises home-based care services, smart home services, smart car wash services, and smart home services.
6. The intelligent property engineering service system of claim 2 wherein the server-side further comprises a payment module, a push module, and a service monitoring module;
the user end is provided with an operation module corresponding to the payment module, and the payment module is used for providing a payment means link;
the user terminal and the merchant terminal are respectively provided with an information reminding module corresponding to the pushing module, and the pushing module is used for pushing information;
the service supervision module is in communication connection with the merchant terminal and is used for monitoring the service process of the merchant.
7. The intelligent property engineering service system of claim 2 wherein the number of the external data communication interfaces is plural;
preferably, the external server is a government affairs server or a mall server.
8. The smart property engineering service system of claim 1, wherein the external data communication interface is a wired communication interface and/or a wireless communication interface based on GPRS, EDGE, WLAN, Wi-Fi, 3G, 4G, or 5G technologies.
9. The intelligent property engineering service system of claim 1 wherein the user side comprises a computer, a smart phone, and a smart television;
the merchant terminal comprises a computer, a smart phone and a smart television.
10. The intelligent property engineering service system of claim 1, wherein all information processing of the intelligent property engineering service system is connected through internet technology and internet of things technology.
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| CN202011634150.XA CN112686780A (en) | 2020-12-31 | 2020-12-31 | Intelligent property engineering service system |
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| CN202011634150.XA CN112686780A (en) | 2020-12-31 | 2020-12-31 | Intelligent property engineering service system |
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| CN113392989A (en) * | 2021-05-20 | 2021-09-14 | 石建鑫 | Computer information network engineering service system |
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