CN112508647A - Processing method and device for to-be-taken package, server and storage medium - Google Patents

Processing method and device for to-be-taken package, server and storage medium Download PDF

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Publication number
CN112508647A
CN112508647A CN202011411016.3A CN202011411016A CN112508647A CN 112508647 A CN112508647 A CN 112508647A CN 202011411016 A CN202011411016 A CN 202011411016A CN 112508647 A CN112508647 A CN 112508647A
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CN
China
Prior art keywords
refund
information
cabinet
pickup code
package
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Pending
Application number
CN202011411016.3A
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Chinese (zh)
Inventor
李文青
王磊
马海燕
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Shenzhen Fengchao Network Technology Co ltd
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Shenzhen Fengchao Network Technology Co ltd
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Priority to CN202011411016.3A priority Critical patent/CN112508647A/en
Publication of CN112508647A publication Critical patent/CN112508647A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0836—Recipient pick-ups

Abstract

The embodiment of the invention discloses a method and a device for processing a to-be-taken package, a server and a storage medium. The method comprises the following steps: receiving a refund application state message of a package to be taken sent by an e-commerce platform, acquiring the information of the package to be taken in the cabinet, and carrying out invalidation processing on an original pickup code in the information of the cabinet; the method comprises the steps that refund processing result information of a parcel to be taken is obtained by an e-commerce platform, wherein the refund processing result information is used for indicating a refund processing result of the parcel to be taken; when the refund processing result is that refund is confirmed, sending the in-cabinet information to the express platform according to a return instruction in the refund processing result message so as to perform return processing on the to-be-taken package through the express platform; and when the refund processing result is that refund is refused, generating an effective pickup code according to the information in the cabinet and sending the effective pickup code to the user so as to inform the user to pick up the to-be-picked package. According to the method for determining and processing the refund progress of the package to be refunded, the situation that the express cabinet executes wrong operation due to the fact that the original pickup code is still effective after the user applies for refund is avoided.

Description

Processing method and device for to-be-taken package, server and storage medium
Technical Field
The embodiment of the invention relates to a logistics technology, in particular to a processing method and device for a to-be-wrapped package, a server and a storage medium.
Background
In the prior art, when the goods purchased by the user are put into the express cabinet and the pickup code is received, the user can directly select that the goods are not received and apply for refund on the E-commerce platform if the user wants to refund the goods. In the processing process of the merchant, when a user takes the piece, the user can take out the article which is applied for refund whether the user scans the code to take the piece or the user outputs the code to take the piece. When a user has a plurality of packages to be taken, it is easy to take out packages for which refunds have been applied by mistake. For the taken packages, if the merchants agree to refund, unnecessary loss is brought to the merchants or trouble and puzzles are brought to the users.
Therefore, how to avoid the problem that the original pickup code is still effective after the user applies for refund, which causes the express cabinet to execute the error operation based on the original pickup code, becomes an urgent solution.
Disclosure of Invention
The embodiment of the invention provides a processing method of a to-be-taken package, which can avoid that an express cabinet executes wrong operation based on an original pickup code because the original pickup code is still effective after a user applies for refund.
In a first aspect, an embodiment of the present invention provides a method for processing a package to be taken, including:
receiving a refund application state message of a package to be taken sent by an e-commerce platform, acquiring the information of the package to be taken in the cabinet, and carrying out invalidation processing on an original pickup code in the information of the cabinet;
obtaining a refund processing result message of the E-commerce platform for the package to be taken, wherein the refund processing result message is used for indicating a refund processing result for the package to be taken;
when the refund processing result is refund confirmation, sending the in-cabinet information to an express platform according to a return instruction in the refund processing result message, so as to perform return processing on the package to be taken through the express platform;
and when the refund processing result is that refund is refused, generating an effective pickup code according to the cabinet information, and sending the effective pickup code to a user so as to inform the user to pick up the to-be-picked package.
In a second aspect, an embodiment of the present invention further provides a device for processing a package to be taken, including:
the system comprises a pickup code invalidation processing module, a payment code invalidation processing module and a payment code invalidation processing module, wherein the pickup code invalidation processing module is used for receiving a refund application status message of a package to be picked, which is sent by an e-commerce platform, acquiring the cabinet information of the package to be picked and invalidating the original pickup code in the cabinet information;
the processing result acquisition module is used for acquiring a refund processing result message of the e-commerce platform for the package to be taken, wherein the refund processing result message is used for indicating a refund processing result for the package to be taken;
the refund processing module is used for sending the information of the cabinet to an express platform according to a refund instruction in the refund processing result message when the refund processing result is that refund is confirmed, so that the parcel to be taken is subjected to refund processing through the express platform;
and the effective pickup code generation module is used for generating an effective pickup code according to the cabinet information and sending the effective pickup code to a user so as to inform the user to pick up the package to be picked when the refund processing result is that refund is refused.
Optionally, the return processing module is specifically configured to:
receiving a mail sending interface calling instruction sent by the E-commerce platform, sending the cabinet information to the E-commerce platform through a mail sending interface according to the mail sending interface calling instruction, receiving a return order generated by the E-commerce platform according to the cabinet information, and sending the return order to the express platform.
In a third aspect, an embodiment of the present invention further provides a server, where the server includes:
one or more processors;
a memory for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement a method for handling parcels to be picked up as provided by any embodiment of the invention.
In a fourth aspect, embodiments of the present invention further provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the method for processing a package to be taken according to any of the embodiments of the present invention.
According to the method and the device for processing the refund of the parcel, the on-cabinet information of the parcel to be taken is obtained by receiving the refund applying state information of the parcel to be taken sent by the E-commerce platform, the original pickup code in the on-cabinet information is subjected to invalid processing, the refund processing result information of the parcel to be taken is obtained by the E-commerce platform, and different processing is respectively carried out on the parcel to be taken according to different refund processing results indicated by the refund processing result information. And if the refund processing result is that refund is confirmed, sending the information in the cabinet to the express platform according to a return instruction in the refund processing result message, so as to perform return processing on the parcel to be taken through the express platform. And if the refund processing result is that refund is refused, generating an effective pickup code according to the information in the cabinet, and informing the user to pick up the package to be picked according to the effective pickup code. According to the method and the system for processing the parcel to be taken, the processing method for the parcel to be taken is determined according to the refund progress of the parcel to be taken, the original pickup code is processed ineffectively when the refund applying state message is received, and the express cabinet can be prevented from executing error operation based on the original pickup code due to the fact that the original pickup code is still effective after a user applies for refund.
Drawings
Fig. 1 is a flowchart of a method for processing a package to be picked according to an embodiment of the present invention;
fig. 2 is a flowchart of another processing method for a package to be picked according to the second embodiment of the present invention;
fig. 3 is a flowchart illustrating a service of a user applying for a refund to an e-commerce platform to confirm a refund according to a second embodiment of the present invention;
fig. 4 is a flowchart of a service for a user to apply for a refund from an e-commerce platform according to a second embodiment of the present invention;
fig. 5 is a schematic structural diagram of a processing apparatus to be wrapped according to a third embodiment of the present invention;
fig. 6 is a schematic structural diagram of a server according to a fourth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of a method for processing a package to be taken according to an embodiment of the present invention, where the method is applicable to processing a package to be taken in an express delivery cabinet, and the method may be executed by a device for processing a package to be taken, where the device may be implemented in a software and/or hardware manner. The apparatus may be configured in a server. As shown in fig. 1, the method includes:
step S110, receiving a refund applying state message of the package to be taken sent by the E-commerce platform, acquiring the cabinet information of the package to be taken, and carrying out invalidation processing on the original pickup code in the cabinet information.
The e-commerce platform can be an e-commerce platform for providing online transactions, a user can browse, buy or refund commodities and the like on the e-commerce platform, and a merchant can issue, sell the commodities or receive refund or exchange requests of the user through the e-commerce platform. The e-commerce platform may include a merchant and a platform customer service. The platform customer service can judge the legality of each matter in the transaction process according to the operation rule of the e-commerce platform. The platform customer service can be understood as an actual operator or a virtual operator constructed based on the operation rules of the e-commerce platform.
The package to be taken can be understood that when a user purchases a certain commodity on the e-commerce platform, a merchant can send the commodity to the user in an express package mode, express staff can put the package into the express cabinet and send the item taking code to the user so as to inform the user to take the package out of the express cabinet according to the item taking code, and the package in the express cabinet is the package to be taken.
The refund applying state message may be a state message of the to-be-taken package forwarded to the server by the e-commerce platform after the user initiates the to-be-taken package to the e-commerce platform that the goods is not received to apply for refund, and is used for indicating that the original pickup code corresponding to the to-be-taken package is subjected to invalid processing, so that the user cannot take out the to-be-taken package according to the original pickup code after applying for refund.
The cabinet information may be information to be wrapped in an express cabinet. For example, the cabinet information may include at least pick-up code, grid information, and cabinet status, etc. The grid information may be information of an express cabinet and a grid where the package is to be taken, and for example, the grid information may include a number of the express cabinet where the package is to be taken, a position of the express cabinet, a number of the grid where the package is to be taken, a position of the grid, and the like. The cabinet state may be a processing state of the package to be taken, for example, the cabinet state may include a pickup state, a taken state, a refund applied state, a forwarding state, or the like. Specifically, the taken state may include that the express delivery person has taken the express delivery person, and the like.
The original pickup code can be understood as a pickup code which is sent to a user by the express cabinet through the server after express personnel put a package to be picked into the express cabinet for the first time.
The invalid processing of the original pickup code in the cabinet information can be understood as that the user can not take out the parcel to be picked according to the original pickup code. For example, the invalidation process may be to delete the original pickup code so that the original pickup code does not exist in the server. Or, the invalidation processing may also be to cancel the association between the original pickup code and the corresponding slot information of the package to be picked, so that the original pickup code in the server does not have the corresponding slot information. Or, the invalidation processing mode can also be to add a freezing mark in the original fetching code so that the server prohibits sending the unpacking instruction to the slot where the package to be fetched is located. Or, the invalidation processing may also be performed by using a cryptographic program to encapsulate the association between the original pickup code and the slot information corresponding to the package to be picked, so that the server can acquire the slot information corresponding to the original pickup code only when acquiring the key corresponding to the cryptographic program, and then can send the unpacking instruction to the slot where the package to be picked is located according to the slot information. Or other processing manners that can invalidate the original pickup code in the cabinet information, which is not specifically limited in this embodiment of the present invention.
For example, if the user does not take out the to-be-taken package from the corresponding grid of the express delivery cabinet according to the original pickup code, but initiates that the goods is not received and the refund is applied, the e-commerce platform may send a refund application status message of the to-be-taken package to the server. The server receives the application refund state information of the parcel to be taken sent by the e-commerce platform, acquires the information of the parcel to be taken in the cabinet, and performs invalid processing on the original withdrawing code of the parcel to be taken, so that the user can not take out the parcel to be taken according to the original withdrawing code after applying refund, the user is prevented from mistakenly taking the parcel applied for refund when having a plurality of parcels to be taken, and meanwhile, unnecessary loss brought to the merchant by the fact that the individual user applies for refund and takes out the parcel is avoided.
Optionally, after the original pickup code in the cabinet information is invalidated, if a request for opening the slot sent by the user through the mobile terminal or the express cabinet is detected, a notification of failure in pickup is sent to the user through the mobile terminal or the express cabinet, and a box door opening instruction is prohibited from being sent to the slot where the package to be picked up is located. After the user applies for refund to the parcel to be taken, the server performs invalidation processing on the original pickup code in the cabinet information of the parcel to be taken, and the user can not take out the parcel to be taken from the grid according to the original pickup code.
And step S120, obtaining a refund processing result message of the parcel to be taken by the E-commerce platform, wherein the refund processing result message is used for indicating the refund processing result of the parcel to be taken.
The refund processing result message may be processing result information made by the e-commerce platform for a refund application of the user. The refund processing result may include confirming the refund and rejecting the refund.
Illustratively, when the e-commerce platform agrees with a refund application of the user and refunds the money of the package to be taken to the user, the server obtains a refund processing result message of the package to be taken from the e-commerce platform, wherein the refund processing result message indicates that the refund processing result of the e-commerce platform is a confirmation refund. When the e-commerce platform refuses the refund application of the user and refuses to refund the money of the package to be taken to the user, the server obtains a refund processing result message of the package to be taken from the e-commerce platform, and the refund processing result message indicates that the refund processing result of the e-commerce platform is refused to refund. It should be noted that the refund application granted by the e-commerce platform to the user may be understood as a refund application granted by at least one of the merchant to which the package to be taken belongs and the platform customer service, and the refund application denied by the e-commerce platform may be understood as a refund application denied by both the merchant to which the package to be taken belongs and the platform customer service. For example, if the merchant refuses the refund application of the user and the platform customer service refuses the refund application of the user according to the refund rule of the platform, the refund processing result is refusal of refund. And if the merchant refuses the refund application of the user, but the platform customer service judges that the refund application of the user is legal according to the refund rule of the platform, the refund processing result is that the refund is confirmed.
And S130, when the refund processing result is that refund is confirmed, sending the in-cabinet information to the express platform according to a return instruction in the refund processing result message, so as to perform return processing on the to-be-taken package through the express platform.
The return instruction can be used for indicating that the parcel to be taken is returned through the express platform.
The express platform can be understood as a logistics distribution platform for mailing the package to be taken to a user, a merchant or other recipients.
Specifically, after the e-commerce platform agrees with the refund application of the user, the server receives the refund processing result and confirms the refund, the in-cabinet information is sent to the express platform according to a refund instruction in the refund processing result message, and the parcel to be taken is subjected to refund processing through the express platform. For example, the server may receive a return order directly issued by the e-commerce platform through the mail sending interface, and send the return order to the express platform. Or the server can also directly generate a return order when receiving the return instruction and send the return order to the express platform. Or, alternatively, the server may also send the in-cabinet information to the e-commerce platform according to the return instruction, so that the e-commerce platform returns the parcel to be taken through the express platform. Or other return processing method, which is not specifically limited by the present invention.
And step S140, when the refund processing result is that refund is refused, generating an effective pickup code according to the information in the cabinet, and sending the effective pickup code to the user so as to inform the user to pick up the package to be picked.
The effective pickup code can be understood as a pickup code obtained by effectively processing an invalid original pickup code and is used for indicating a user to pick up a package to be picked according to the effective pickup code.
The specific embodiment of performing the validation processing on the invalid original pickup code may correspond to the specific embodiment of performing the validation processing on the original pickup code in the cabinet information in step S110. For example, if the invalidation process is to delete the original pickup code, the corresponding validation process may be to obtain a new pickup code and reestablish the association between the new pickup code and the corresponding slot information of the package to be picked. If the invalid processing mode is to cancel the association between the original pickup code and the corresponding slot information of the package to be picked, the corresponding valid processing mode may be to reestablish the association between the original pickup code and the corresponding slot information of the package to be picked. If the invalidation process is to add a freeze flag to the original fetch code, the corresponding validation process may be to delete the freeze flag. If the invalid processing mode is to use the cryptographic program to encapsulate the association between the original pickup code and the corresponding slot information of the package to be picked, the valid processing mode can be to obtain the key corresponding to the cryptographic program and obtain the slot information corresponding to the package to be picked according to the key, and then send the unpacking instruction to the slot where the package to be picked is located according to the slot information. Or other ways of generating the valid pick-up code according to the information in the cabinet may be used, which is not specifically limited in this embodiment of the present invention.
According to the method and the device for processing the refund of the parcel, the on-cabinet information of the parcel to be taken is obtained by receiving the refund applying state information of the parcel to be taken sent by the E-commerce platform, the original pickup code in the on-cabinet information is subjected to invalid processing, the refund processing result information of the parcel to be taken is obtained by the E-commerce platform, and different processing is respectively carried out on the parcel to be taken according to different refund processing results indicated by the refund processing result information. And if the refund processing result is that refund is confirmed, sending the information in the cabinet to the express platform according to a return instruction in the refund processing result message, so as to perform return processing on the parcel to be taken through the express platform. And if the refund processing result is that refund is refused, generating an effective pickup code according to the information in the cabinet, and informing the user to pick up the package to be picked according to the effective pickup code. According to the method and the system for processing the parcel to be taken, the processing method for the parcel to be taken is determined according to the refund progress of the parcel to be taken, the original pickup code is processed ineffectively when the refund applying state message is received, and the express cabinet can be prevented from executing error operation based on the original pickup code due to the fact that the original pickup code is still effective after a user applies for refund.
Example two
Fig. 2 is a flowchart of another processing method for a package to be picked according to a second embodiment of the present invention, which is optimized based on the foregoing embodiment, and as shown in fig. 2, the method includes:
step S210, receiving a refund application status message of the package to be taken sent by the E-commerce platform, acquiring the cabinet information of the package to be taken, and performing invalidation processing on the original pickup code in the cabinet information.
Optionally, the invalidating the original pickup code in the cabinet information may include:
and deleting the original pickup code so as to disable the original pickup code in the cabinet information.
Specifically, the original pickup code is deleted, so that the package to be picked in the server does not have the corresponding pickup code. If a cell opening request sent by a user through a mobile terminal or an express cabinet based on an original pickup code is detected, the server cannot determine a cell where a to-be-picked package is located according to the cell opening request because the original pickup code does not exist in the server, and then a box door opening instruction cannot be sent to the cell where the to-be-picked package is located.
Optionally, the invalidating the original pickup code in the cabinet information may include:
determining the grid information to be wrapped in the express delivery cabinet based on the cabinet information;
and canceling the association between the original pickup code and the grid information so as to disable the original pickup code in the cabinet information.
Specifically, the grid information of the parcel to be taken in the express cabinet is determined according to the cabinet information of the parcel to be taken, and the original item taking code in the server does not have corresponding grid information by canceling the association between the original item taking code and the grid information. If a cell opening request sent by a user through a mobile terminal or an express cabinet based on an original pickup code is detected, the server cannot determine a cell where a to-be-picked package is located according to the cell opening request because corresponding cell information cannot be searched in the server, and then a box door opening instruction cannot be sent to the cell where the to-be-picked package is located. For example, the bin information may be the number of the bin where the package to be taken is located, and the original pickup code in the cabinet information is invalidated by canceling the association between the original pickup code and the number of the bin.
Optionally, the invalidating the original pickup code in the cabinet information may include:
and adding a freezing mark in the original pickup code in the cabinet information, and forbidding sending a box door opening instruction to the cell where the package to be picked is located according to the freezing mark so as to freeze the original pickup code.
Specifically, the freezing mark is added in the original pickup code in the cabinet information, so that the original pickup code in the server cannot be used, and the server cannot send a box door opening instruction to a cell where the package to be picked is located. If a request of opening the grid, sent by a user through the mobile terminal or the express cabinet based on the original pickup code, is detected, the server prohibits sending a box door opening instruction to the grid where the package to be picked up is located due to the fact that the original pickup code in the server contains the freezing mark.
Exemplarily, fig. 3 is a business flow chart of a user applying for a refund e-commerce platform to confirm a refund according to a second embodiment of the present invention. Fig. 4 is a flowchart of a service for a user to apply for refund an e-commerce platform to refuse refund according to a second embodiment of the present invention. As shown in fig. 3 and 4, when a user's shopping is delivered to the cabinet, the server may send a courier cabinet pickup notification to the user. The user can receive the express delivery cabinet that the server sent and get a notice, but does not go the express delivery cabinet and get and apply for the refund to the E-commerce platform, applies for the refund to the E-commerce platform. The E-commerce platform can receive a refund application of a user and conduct invalidation processing on the pickup code. When the user uses the original pickup code to pick up the parcel, the user is prompted that the pickup code is incorrect and does not pull the parcel order any more.
Step S220, the in-cabinet state in the cabinet information is modified from the to-be-taken-item state to the applied refund state, first reminding information included in the cabinet state is generated, and the first reminding information is sent to the user.
The first reminding information can be used for informing the user that the original pickup code is invalid.
Specifically, as shown in fig. 3 and 4, the e-commerce platform may transmit the package order application refund status to the server after receiving the refund application of the user. The server can change the in-cabinet state in the cabinet information from the to-be-taken state to the applied refund state according to the refund state of the parcel order application, and sends a notice of failure of the pickup code to the user. The user may receive a pickup code invalidation notification.
When the user applies for refund at the cabinet parcel, the server changes the parcel state into the applied refund state, and the pickup code is processed in a failure mode, so that the problem that the parcel is mailed back to the merchant and paid for a certain fee by the user after the user takes the pickup by mistake is solved, the loss of time and money is caused, and meanwhile, the problem that if the user audits the refund of the merchant, the parcel is taken out from an express cabinet, the merchant initiates refund when taking out the refund is solved, and the user uses system loopholes to cause unnecessary loss to the merchant.
And step S230, obtaining a refund processing result message of the parcel to be taken by the e-commerce platform, wherein the refund processing result message is used for indicating a refund processing result of the parcel to be taken.
And S240, when the refund processing result is that refund is confirmed, sending the in-cabinet information to the express platform according to a return instruction in the refund processing result message, so as to perform return processing on the to-be-taken package through the express platform.
As shown in fig. 3, after the e-commerce platform agrees to refund, the user may receive the refund, and the server may place a return order for the express delivery platform according to the return instruction. The express platform can distribute corresponding express personnel according to the return order, inform the express personnel to pick up the return package, and mail the address of the recipient in the return order. And after the E-commerce platform receives the commodity, completing a refund process.
Optionally, sending the in-cabinet information to the express platform according to the return instruction in the refund processing result message, where the sending may include:
the method comprises the steps of receiving a mail sending interface calling instruction sent by an e-commerce platform, sending in-cabinet information to the e-commerce platform through a mail sending interface according to the mail sending interface calling instruction, receiving a return order generated by the e-commerce platform according to the in-cabinet information, and sending the return order to an express platform.
The mail sending interface can be an interface for the server to open a mail sending service, and is used for sending the cabinet information to the e-commerce platform and receiving a return order sent by the e-commerce platform.
Specifically, the e-commerce platform may send a mail interface calling instruction to the e-commerce platform to directly call the mail interface of the server. The server can send the information of the cabinet to the e-commerce platform through the mail interface according to the mail interface calling instruction. The e-commerce platform can generate a return order according to the cabinet information and send the return order to the server. And the server receives the return order and sends the return order to the express platform. The E-commerce platform calls the mail sending interface of the server, the server is used for directly sending the returned mail order, the order sending efficiency of the merchant and the E-commerce platform returned mail order is improved, the rapid circulation of logistics is facilitated, the collection efficiency of couriers is improved, and the collection efficiency of returned mails is improved.
Optionally, sending the in-cabinet information to the express platform according to the return instruction in the refund processing result message, where the sending may include:
and generating a return order according to the return instruction in the refund processing result message and the cabinet information, and sending the return order to the express platform.
Specifically, the e-commerce platform can send a return instruction to the server, and the server generates a return order according to the return instruction and the cabinet information and sends the return order to the express platform. The E-commerce platform does not need to call a mail sending interface of the server, and interface calling interaction between the E-commerce platform and the server is simplified while packages to be taken and returned are achieved by informing the server of a returned order.
And S250, changing the in-cabinet state in the cabinet information from the applied refund state to the returned order accepting state agreeing to refund, generating second reminding information comprising the in-cabinet state, and sending the second reminding information to the user.
The second reminding information can be used for informing the user that the to-be-taken package is placed in the return order and the to-be-taken package is to be collected.
After the e-commerce platform confirms the refund, the server can change the in-cabinet state in the cabinet information from the applied refund state to the returned piece ordering to-be-collected state agreeing to refund, and inform the user that the to-be-collected package is returned piece ordering and the to-be-collected package is to-be-collected.
And step S260, when the refund processing result is that refund is refused, generating an effective pickup code according to the information in the cabinet, and sending the effective pickup code to a user so as to inform the user to pick up the package to be picked.
As shown in fig. 4, after the e-commerce platform refuses the refund, the user can obtain the refund refusal message and the refusal reason sent by the e-commerce platform. The server regenerates the effective pickup code according to the information in the cabinet, re-sends the effective pickup code to the user, and informs the user to go to the express cabinet to pick up the express. The user may obtain the latest pickup notification. When the user goes to the express delivery cabinet according to the effective pickup code and picks up the express delivery, the pickup flow is completed.
Optionally, the deleting the original pickup code in step S210 to disable the original pickup code in the cabinet information, and generating the valid pickup code according to the cabinet information may include:
acquiring a new pickup code;
determining the grid information to be wrapped in the express delivery cabinet based on the cabinet information;
and establishing the association between the new pickup code and the grid information, and taking the new pickup code as an effective pickup code.
Specifically, by acquiring the new pickup code and establishing the association between the new pickup code and the grid information based on the cabinet information, if a grid opening request sent by a user through a mobile terminal or an express cabinet based on the original pickup code is detected, because the new pickup code exists in the server and the corresponding grid information exists in the new pickup code, the server can determine the grid where the package to be picked up is located according to the grid opening request, and then can allow the box door opening instruction to be sent to the grid where the package to be picked up.
Optionally, the grid information to be wrapped in the express delivery cabinet is determined based on the cabinet information in step S210; canceling the association between the original pickup code and the information of the grid so that the original pickup code in the cabinet information is invalid and corresponds to the original pickup code, and generating an effective pickup code according to the cabinet information, may include:
and reestablishing the association between the original pickup code and the cell information, and taking the original pickup code as an effective pickup code.
Specifically, by reestablishing the association between the original pickup code and the grid information, when a refund processing result that the e-commerce platform refuses refund is received, the original pickup code is sent to the user again, so that the user is prevented from mistakenly considering that the two packages are two packages because the two pickup codes are received.
Optionally, corresponding to adding a freezing mark to the original pickup code in the cabinet information in step S210, and prohibiting sending a box door opening instruction to the slot where the parcel to be picked is located according to the freezing mark, so as to freeze the original pickup code, generating an effective pickup code according to the cabinet information, may include:
and deleting the freezing mark, taking the original pickup code as an effective pickup code, and allowing a box door opening instruction to be sent to the cell where the package to be picked is located.
Specifically, the freezing mark is deleted to enable the failed original pickup code to be unfrozen, so that the obtained effective pickup code can be used for allowing a box door opening instruction to be sent to a grid opening where the package to be picked is located, and the original pickup code is sent to the user again, and the user is prevented from mistakenly considering that the package is two packages because the two pickup codes are received.
And S270, changing the in-cabinet state in the cabinet information from the applied refund state to a rejected refund waiting state, generating third reminding information included in the cabinet state, and sending the third reminding information to the user.
Wherein, the third reminding information can be used for informing the user to go to the express delivery cabinet to take the express delivery.
As shown in fig. 4, after the e-commerce platform refuses refund, the server may change the in-cabinet status in the cabinet information from the applied refund status to the refused refund waiting for pickup status, resend the pickup code notification to the user, and notify the consumer to go to the express delivery cabinet for pickup.
Optionally, when the status of the cabinet in the cabinet information is modified from the refund applied status to the refund refusal to take the piece, the method further includes:
the starting time of the free keeping time is adjusted to be the time when the state of the cabinet is changed from the applied refund state to the refused refund waiting-to-take state.
Specifically, the express cabinet can set free keeping time, and the server does not ask the user for the keeping cost within the free keeping time. The free keeping time may be calculated from the time of the last pending pickup state.
And step S280, when the refund processing result is the package to be forwarded, sending the information of the addressee in the cabinet information and the forwarding instruction to the express platform according to the forwarding instruction in the refund processing result message, so as to forward the package to be taken through the express platform.
The refund processing result is that the package to be forwarded can be understood as that the e-commerce platform decides to forward the package to be fetched to other people after negotiation with the user.
For example, the server may receive a transfer order directly issued by the e-commerce platform through the delivery interface, and send the transfer order to the express platform. Or the server can also directly generate a transfer order when receiving the transfer instruction and send the transfer order to the express platform. Or, alternatively, the server may further send the in-cabinet information to the e-commerce platform according to the pickup instruction, so that the e-commerce platform performs pickup processing on the package to be picked up through the express platform. Or other rotating member processing method, which is not specifically limited in the present invention.
Optionally, the refund processing result message may further include recipient information. The server can simultaneously send the information of the in-cabinet and the information of the addressees to the express platform, corresponding express personnel are distributed through the express platform according to the information of the in-cabinet, so that the to-be-picked package is picked up and forwarded to the addressees through the express personnel, and the to-be-picked package is forwarded to the addressees according to the information of the addressees.
According to the embodiment of the invention, after the in-cabinet information of the to-be-taken package is acquired, the in-cabinet state in the in-cabinet information is modified from the to-be-taken state to the applied refund state, the first reminding information comprising the in-cabinet state is generated, and the first reminding information is sent to the user, so that the user is reminded of the fact that the item-taking code is invalid in time. And when the refund processing result is that refund is refused, the state of the cabinet in the cabinet information is modified from the refund applying state to the refund state to be taken, the third reminding information in the cabinet state is generated and sent to the user, and the user is reminded in time to go to the express cabinet to take the express according to the re-determined effective pickup code. In addition, the embodiment of the invention enriches and perfects all wrapping states through the linkage electronic commerce platform, can track the wrapping states in real time through the linkage electronic commerce platform, can avoid the error operation of consumers to a great extent, reduces the risk of commodity loss of merchants, and carries out failure treatment or generates new pickup codes aiming at the pickup codes, thereby facilitating the subsequent processes. According to the method and the system for processing the parcel to be taken, the processing method for the parcel to be taken is determined according to the refund progress of the parcel to be taken, the original pickup code is processed ineffectively when the refund applying state message is received, and the express cabinet can be prevented from executing error operation based on the original pickup code due to the fact that the original pickup code is still effective after a user applies for refund.
EXAMPLE III
Fig. 5 is a schematic structural diagram of a processing device to be wrapped according to a third embodiment of the present invention. The device can be realized by software and/or hardware, can be generally integrated in a server, and can avoid that the original pickup code still effectively causes the express cabinet to execute error operation based on the original pickup code after a user applies for refund by executing a processing method of the package to be picked. As shown in fig. 5, the apparatus includes:
the pickup code invalidation processing module 310 is configured to receive a refund application status message of a package to be picked sent by an e-commerce platform, acquire in-cabinet information of the package to be picked, and perform invalidation processing on an original pickup code in the in-cabinet information;
a processing result obtaining module 320, configured to obtain a refund processing result message of the e-commerce platform for the package to be collected, where the refund processing result message is used to indicate a refund processing result of the package to be collected;
the return processing module 330 is configured to send the in-cabinet information to an express platform according to a return instruction in the refund processing result message when the refund processing result indicates that the refund is confirmed, so as to perform return processing on the package to be taken through the express platform;
and the effective pickup code generation module 340 is configured to generate an effective pickup code according to the in-cabinet information when the refund processing result indicates that refund is rejected, and send the effective pickup code to a user to notify the user of picking up the package to be picked.
Optionally, the pickup code invalidation processing module 310 is specifically configured to:
deleting the original pickup code so as to enable the original pickup code in the cabinet information to be invalid;
correspondingly, the effective pickup code generating module 340 is specifically configured to:
acquiring a new pickup code;
determining the grid information of the parcel to be taken in the express delivery cabinet based on the cabinet information;
and establishing the association between the new pickup code and the grid information, and taking the new pickup code as an effective pickup code.
Optionally, the pickup code invalidation processing module 310 is specifically configured to:
determining the grid information of the parcel to be taken in the express delivery cabinet based on the cabinet information;
canceling the association between the original pickup code and the grid information so as to disable the original pickup code in the cabinet information;
correspondingly, the effective pickup code generating module 340 is specifically configured to:
and reestablishing the association between the original pickup code and the lattice information, and taking the original pickup code as an effective pickup code.
Optionally, the pickup code invalidation processing module 310 is specifically configured to:
adding a freezing mark into the original pickup code in the cabinet information, and forbidding sending a box door opening instruction to the cell where the parcel to be picked is located according to the freezing mark so as to freeze the original pickup code;
correspondingly, the effective pickup code generating module 340 is specifically configured to:
and deleting the freezing mark, taking the original pickup code as an effective pickup code, and allowing a box door opening instruction to be sent to the grid opening where the parcel to be picked is located.
Optionally, the apparatus further comprises:
the applied refund state modification module is used for modifying the in-cabinet state in the in-cabinet information from the to-be-taken state to an applied refund state after the in-cabinet information of the to-be-taken package is acquired, generating first reminding information comprising the in-cabinet state, and sending the first reminding information to a user;
correspondingly, the device further comprises:
the to-be-collected state modification module is used for modifying the in-cabinet state in the in-cabinet information from an applied refund state to a returned piece order to-be-collected state agreeing to refund, generating second reminding information comprising the in-cabinet state, and sending the second reminding information to the user;
correspondingly, the device further comprises:
and the to-be-taken state modification module is used for modifying the in-cabinet state in the cabinet information from the applied refund state to the rejected refund to-be-taken state when the refund processing result indicates that the refund is rejected, generating third reminding information comprising the in-cabinet state, and sending the third reminding information to the user.
Optionally, the return processing module 330 is specifically configured to:
receiving a mail sending interface calling instruction sent by the E-commerce platform, sending the cabinet information to the E-commerce platform through a mail sending interface according to the mail sending interface calling instruction, receiving a return order generated by the E-commerce platform according to the cabinet information, and sending the return order to the express platform.
Optionally, the apparatus further comprises:
and the forwarding processing module is used for sending the cabinet information and the addressee information in the forwarding message to the express platform according to a forwarding instruction in the refund processing result message when the refund processing result is the package to be forwarded, so that the package to be taken is forwarded through the express platform.
The processing device for the to-be-taken package provided by the embodiment of the invention can execute the processing method for the to-be-taken package provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.
Example four
Fig. 6 is a schematic structural diagram of a server according to a fourth embodiment of the present invention, as shown in fig. 6, the server includes a processor 400, a memory 410, an input device 420, and an output device 430; the number of the processors 400 in the server may be one or more, and one processor 400 is taken as an example in fig. 6; the processor 400, the memory 410, the input device 420 and the output device 430 in the server may be connected by a bus or other means, and fig. 6 illustrates the example of connection by a bus.
The memory 410 is a computer-readable storage medium, and can be used for storing software programs, computer-executable programs, and modules, such as program instructions and/or modules corresponding to the processing method of the package to be taken in the embodiment of the present invention (for example, the pickup invalidation processing module 310, the processing result obtaining module 320, the return processing module 330, and the valid pickup generation module 340 in the processing device to be taken in the package). The processor 400 executes various functional applications of the server and data processing by executing software programs, instructions and modules stored in the memory 410, that is, implements the above-mentioned processing method of the package to be taken.
The memory 410 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, the memory 410 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, memory 410 may further include memory located remotely from processor 400, which may be connected to a server over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The input device 420 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the server. The output device 430 may include a display device such as a display screen.
EXAMPLE five
An embodiment of the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, perform a method for processing a package to be taken, the method including:
receiving a refund application state message of a package to be taken sent by an e-commerce platform, acquiring the information of the package to be taken in the cabinet, and carrying out invalidation processing on an original pickup code in the information of the cabinet;
obtaining a refund processing result message of the E-commerce platform for the package to be taken, wherein the refund processing result message is used for indicating a refund processing result for the package to be taken;
when the refund processing result is refund confirmation, sending the in-cabinet information to an express platform according to a return instruction in the refund processing result message, so as to perform return processing on the package to be taken through the express platform;
and when the refund processing result is that refund is refused, generating an effective pickup code according to the cabinet information, and sending the effective pickup code to a user so as to inform the user to pick up the to-be-picked package.
Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the method operations described above, and may also perform related operations in the processing method of the package to be taken provided by any embodiment of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.
It should be noted that, in the embodiment of the processing apparatus to be wrapped, each unit and each module included in the embodiment are only divided according to functional logic, but are not limited to the above division, as long as the corresponding function can be realized; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims (10)

1. A method for handling parcels to be picked, comprising:
receiving a refund application state message of a package to be taken sent by an e-commerce platform, acquiring the information of the package to be taken in the cabinet, and carrying out invalidation processing on an original pickup code in the information of the cabinet;
obtaining a refund processing result message of the E-commerce platform for the package to be taken, wherein the refund processing result message is used for indicating a refund processing result for the package to be taken;
when the refund processing result is refund confirmation, sending the in-cabinet information to an express platform according to a return instruction in the refund processing result message, so as to perform return processing on the package to be taken through the express platform;
and when the refund processing result is that refund is refused, generating an effective pickup code according to the cabinet information, and sending the effective pickup code to a user so as to inform the user to pick up the to-be-picked package.
2. The method of claim 1, wherein the invalidating the native pickup code in the cabinet information comprises:
deleting the original pickup code so as to enable the original pickup code in the cabinet information to be invalid;
correspondingly, the generating of the effective pick-up code according to the cabinet information includes:
acquiring a new pickup code;
determining the grid information of the parcel to be taken in the express delivery cabinet based on the cabinet information;
and establishing the association between the new pickup code and the grid information, and taking the new pickup code as an effective pickup code.
3. The method of claim 1, wherein the invalidating the native pickup code in the cabinet information comprises:
determining the grid information of the parcel to be taken in the express delivery cabinet based on the cabinet information;
canceling the association between the original pickup code and the grid information so as to disable the original pickup code in the cabinet information;
correspondingly, the generating of the effective pick-up code according to the cabinet information includes:
and reestablishing the association between the original pickup code and the lattice information, and taking the original pickup code as an effective pickup code.
4. The method of claim 1, wherein the invalidating the native pickup code in the cabinet information comprises:
adding a freezing mark into the original pickup code in the cabinet information, and forbidding sending a box door opening instruction to the cell where the parcel to be picked is located according to the freezing mark so as to freeze the original pickup code;
correspondingly, the generating of the effective pick-up code according to the cabinet information includes:
and deleting the freezing mark, taking the original pickup code as an effective pickup code, and allowing a box door opening instruction to be sent to the grid opening where the parcel to be picked is located.
5. The method of claim 1, further comprising, after obtaining the bin information to be wrapped,:
modifying the in-cabinet state in the in-cabinet information from the to-be-taken-item state to the applied refund state, generating first reminding information comprising the in-cabinet state, and sending the first reminding information to a user;
accordingly, when the refund processing result is a confirmed refund, the method further includes:
changing the in-cabinet state in the in-cabinet information from the applied refund state to an agreed refund made order to-be-collected state, generating second reminding information comprising the in-cabinet state, and sending the second reminding information to the user;
accordingly, when the refund processing result is a refund refusal, the method further comprises:
and changing the in-cabinet state in the cabinet information from the applied refund state to a refused refund waiting state, generating third reminding information comprising the in-cabinet state, and sending the third reminding information to the user.
6. The method of claim 1, wherein sending the in-cabinet information to a courier platform according to a return instruction in the refund processing result message comprises:
receiving a mail sending interface calling instruction sent by the E-commerce platform, sending the cabinet information to the E-commerce platform through a mail sending interface according to the mail sending interface calling instruction, receiving a return order generated by the E-commerce platform according to the cabinet information, and sending the return order to the express platform.
7. The method of claim 1, further comprising:
and when the refund processing result is a package to be forwarded, sending the information of the cabinet and the information of the addressee in the forwarding message to the express platform according to a forwarding instruction in the refund processing result message so as to forward the package to be taken through the express platform.
8. A handling device to be wrapped, comprising:
the system comprises a pickup code invalidation processing module, a payment code invalidation processing module and a payment code invalidation processing module, wherein the pickup code invalidation processing module is used for receiving a refund application status message of a package to be picked, which is sent by an e-commerce platform, acquiring the cabinet information of the package to be picked and invalidating the original pickup code in the cabinet information;
the processing result acquisition module is used for acquiring a refund processing result message of the e-commerce platform for the package to be taken, wherein the refund processing result message is used for indicating a refund processing result for the package to be taken;
the refund processing module is used for sending the information of the cabinet to an express platform according to a refund instruction in the refund processing result message when the refund processing result is that refund is confirmed, so that the parcel to be taken is subjected to refund processing through the express platform;
and the effective pickup code generation module is used for generating an effective pickup code according to the cabinet information and sending the effective pickup code to a user so as to inform the user to pick up the package to be picked when the refund processing result is that refund is refused.
9. A server, characterized in that the server comprises:
one or more processors;
a memory for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method of handling parcels to be picked up as recited in any of claims 1-7.
10. A storage medium containing computer-executable instructions for performing the method of processing a package to be picked up as recited in any one of claims 1-7 when executed by a computer processor.
CN202011411016.3A 2020-12-03 2020-12-03 Processing method and device for to-be-taken package, server and storage medium Pending CN112508647A (en)

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