CN112508323A - Hardware-based automobile one-stop service system and method - Google Patents
Hardware-based automobile one-stop service system and method Download PDFInfo
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Abstract
The invention relates to a hardware-based automobile one-stop service system and a hardware-based automobile one-stop service method, which comprise the following steps: the intelligent key storage cabinet is used for circulation of a vehicle key between a vehicle owner and a technician, the one-stop server is used for controlling the opening of the intelligent key storage cabinet, the one-stop server can also be used for judging whether the intelligent key storage cabinet works normally or not, meanwhile, the one-stop server is also used for storing fault data, the vehicle owner accesses the vehicle key from the intelligent key storage cabinet through the vehicle owner terminal, and the technician accesses the vehicle key from the intelligent key storage cabinet through the technician terminal, so that the system is stable and reliable, the problem of use experience brought to the vehicle owner by the door opening fault of the intelligent key storage cabinet is solved, the grid of the intelligent key storage cabinet is timely released, the storage capacity of the intelligent key storage cabinet can be most efficiently utilized, the storage of the fault data is facilitated, the iteration of the system is facilitated, and the current situation of the traditional person-vehicle waiting service is perfectly solved, saving a lot of time for the car owner.
Description
Technical Field
The invention relates to the technical field of automobile service, in particular to an automobile one-stop service system and method based on hardware.
Background
With the development of the automobile service industry in China, the original extensive service is changed into the fine personalized service, and more people host the automobile service to an automobile service organization. In practice, when a vehicle owner needs a certain service, the vehicle owner still needs to go to the vehicle service network and needs to consume a large amount of time at the vehicle service network, because of complexity and safety of the vehicle service, the vehicle owner is difficult to visually see the progress of the vehicle service, multiple times of confirmation with service personnel are needed, a large amount of time and energy are wasted, meanwhile, the vehicle owner can also feel opaqueness of consumption, some items are often made, a plurality of unknown items are attached, the cost of each service is not clear, corresponding prices and items are often not distinguished in final settlement, on the other hand, the level of the service personnel is not level, and suitable service personnel cannot be found well and accurately for service.
With the development of society, some automobile service systems appear, but the reliability and integrity of the systems are often poor, so that the automobile service systems are not popularized in the market, and the mainstream car owners still operate according to the traditional automobile service mode.
Disclosure of Invention
The invention aims to solve the problems of time waste, unreliability and non-intuition of the existing automobile service.
In order to realize the purpose of the invention, the invention adopts the following technical scheme:
a hardware-based automotive one-stop service system comprising:
the system comprises a vehicle owner terminal, a technician terminal, a one-stop server and an intelligent key storage cabinet;
the intelligent key storage cabinet is used for enabling a vehicle key to circulate between a vehicle owner and a technician, and the intelligent key storage cabinet sends a self-checking signal to the one-stop server at intervals for judging whether the intelligent key storage cabinet works normally or not;
the one-stop server is used for receiving a self-checking signal sent by the intelligent key storage cabinet, sending a restart command to the intelligent key storage cabinet, and judging whether the intelligent key storage cabinet is restarted successfully or not after the restart command is sent;
when the storage state of the intelligent key storage cabinet grid is in a vacant grid, the one-stop server feeds back information prompting that the key cabinet is full to the owner;
or when the storage state of the intelligent key storage cabinet grid is in an empty grid, the one-stop server generates a payment order and generates a corresponding grid number and corresponding vehicle owner key storage certificates, vehicle owner key taking certificates, technician key storage certificates and technician key taking certificates which are in one-to-one correspondence; the method comprises the steps that a vehicle owner confirms an order and submits payment, the one-stop server judges the payment state, the one-stop server starts service after payment is successful and sends a vehicle main memory key certificate to a vehicle owner terminal, or the one-stop server finishes the order after payment is failed, a grid is released, and a corresponding certificate is invalid; before the service is started, the one-stop server receives an order canceling signal of a vehicle owner, the one-stop server finishes the order, the grid is released, and the corresponding certificate is invalid;
the one-stop server is used for receiving a certificate of a checking vehicle owner and sending a cabinet opening instruction to a corresponding grid opening of the order so as to open the corresponding grid opening;
the one-stop server sends a technician key-taking certificate to a technician terminal after a user stores a key, and the corresponding owner key-storing certificate is invalid;
the one-stop server sends a technician key storage certificate to a technician terminal after a technician takes a key, and the corresponding technician key taking certificate is invalid;
the one-stop server sends the key-taking certificate of the vehicle owner to the terminal of the vehicle owner after the key is stored by the technician, and the corresponding key-storing certificate of the technician is invalid;
the one-stop server disables the corresponding key-taking certificate of the owner after the owner takes the key, and the one-stop server finishes the order and releases the grid;
the one-stop server is also used for storing fault data, and the fault data comprises intelligent key storage cabinet self-checking fault data and intelligent key storage cabinet grid port switch fault data;
the owner terminal is used for determining an order generated by the one-stop server and receiving a main automobile storage key certificate and an owner key-taking certificate generated by the one-stop server;
the technician terminal is used for receiving an order generated by the one-stop server and receiving a technician key storing certificate and a technician key taking certificate generated by the one-stop server.
Furthermore, the intelligent key storage cabinet is used for identifying key storage certificates and key fetching certificates of the owner terminal and the technician terminal so as to open the intelligent key storage cabinet, or the intelligent key storage cabinet is directly opened through the key storage certificates and the key fetching certificates of the owner terminal and the technician terminal.
Further, the intelligent key storage cabinet comprises an input end, the input end is used for a vehicle owner to input order information, the input end is also used for the vehicle owner and a technician to input and access key codes, the intelligent key storage cabinet further comprises an output end, the output end is used for displaying input information, the output end is also used for displaying state information of the intelligent key storage cabinet, the output end is also used for displaying order details, the output end is also used for displaying two-dimensional codes for opening the intelligent key storage cabinet, and the state information of the intelligent key storage cabinet comprises storage state of the intelligent key storage cabinet, and fault information and customer service information when the intelligent key storage cabinet is in fault;
or the vehicle owner can input order information at the vehicle owner terminal, and the one-stop server sends the state information and the order details of the intelligent key storage cabinet, and fault information and customer service information when the intelligent key storage cabinet is in fault to the vehicle owner terminal;
and the one-stop server also sends order flow nodes and processes to the owner terminal, calculates the predicted completion time and sends the predicted completion time.
Further, the intelligent key storage cabinet sends the storage state of the intelligent key storage cabinet to the one-stop server, or the one-stop server is used for generating a virtual key storage cabinet and recording data of the stored key storage cabinet to judge the storage state of the intelligent key storage cabinet;
the intelligent key storage cabinet comprises a sensor for detecting the state of a grid opening, and the intelligent key storage cabinet also comprises a sensor for detecting a vehicle key;
the intelligent key storage cabinet feeds back a state signal of the cell after receiving the opening signal, and the intelligent key storage cabinet feeds back a storage state signal of the car key when the car key is put in and taken out;
the one-stop server is used for receiving a grid port state signal fed back by the intelligent key storage cabinet and judging whether the grid port is opened or not;
after receiving the signal of the failed opening of the grid, the one-stop server sends related information to the customer service for manual intervention;
further, the cell state signals fed back by the intelligent key storage cabinet are fed back to the one-stop server at intervals, equipment faults are fed back when the cell state signals are not opened for more than three times in a circulating mode, and relevant information is sent to customer service for manual intervention.
Furthermore, the one-stop server simultaneously receives signals of a sensor for detecting the vehicle key and a sensor for detecting the state of the grid, judges the states of the vehicle key accessed by the vehicle owner and the technician and is used as a basis for the failure of the previous certificate.
Further, the one-stop server is used for storing historical order details and service evaluation of the vehicle owner, the one-stop server calculates the consumption preference, technician matching degree and corresponding service in a service period of the vehicle owner according to historical data, the order content is accurately pushed to the vehicle owner terminal before the vehicle owner places an order, the order details comprise vehicle information, technician information, vehicle service items and vehicle service duration, the vehicle information comprises vehicle model, vehicle age and vehicle condition, and the technician information comprises technician excellence items, work age and comprehensive score.
The system further comprises a station terminal, the technician is also provided with a signal emitter, the station terminal is used for receiving signals emitted by the signal emitter of the technician, the one-stop server is used for receiving the signals of the station terminal, judging the station process of the technician and feeding back the station process to the vehicle owner terminal, and the vehicle owner terminal displays the service progress of the vehicle owner and the condition of each station and displays the remaining time required for completing all stations.
In addition, the invention also provides a hardware-based automobile one-stop service method, which comprises the following steps:
the method comprises the steps of equipment self-checking, user order initiating, order generating, payment and service;
the self-checking step comprises the steps that a self-checking signal is sent to a one-stop server at intervals by the intelligent key storage cabinet, the one-stop server judges whether the equipment normally works or not according to the self-checking signal sent by the equipment per minute, if the equipment normally works, the next step is carried out, if the equipment does not normally send a restart command to the intelligent key storage cabinet, the one-stop server judges whether the intelligent key storage cabinet is successfully restarted or not, fault data are uploaded to the one-stop server, and the intelligent key storage cabinet repeats the steps to complete self-checking;
the step of initiating the order by the user comprises the steps that the user inputs order information through an intelligent key storage cabinet or an owner terminal APP, the intelligent key storage cabinet inquires a storage state to judge whether a spare slot is available, if the spare slot is not available, the corresponding intelligent key storage cabinet or the owner terminal APP is prompted that the key cabinet is full, and if the spare slot is available, the next step is carried out;
the order generation step comprises the steps that a one-stop server generates an order and generates a corresponding group of four certificates, wherein the certificates comprise a vehicle main key certificate, a vehicle owner key-taking certificate, a technician key-storing certificate and a technician key-taking certificate, the intelligent key-storing cabinet is distributed with a grid, the one-stop server generates an interface for vehicle owner payment and pushes the interface to the intelligent key-storing cabinet or a vehicle owner terminal APP, the vehicle owner can select to cancel the order or enter a payment interface, if the order is selected to be canceled, the server finishes the order, releases the grid, the corresponding certificate is invalid, and if the order is selected to enter the payment interface, the next step is carried out;
the payment step comprises the steps that the vehicle owner confirms the order and submits payment, the one-stop server judges whether the payment is successful or not, if the payment is failed, the server finishes the order, the grid is released, the corresponding certificate is invalid, and if the payment is successful, the next step is carried out;
the service step comprises the steps that a vehicle owner opens an intelligent key storage cabinet according to a vehicle main key certificate, stores a vehicle key into the intelligent key storage cabinet and closes the intelligent key storage cabinet, a technician determines to start service according to order information of a one-stop server, opens the intelligent key storage cabinet by using a technician key-taking certificate, takes the vehicle key out of the intelligent key storage cabinet and closes the intelligent key storage cabinet, the technician serves the vehicle according to items related to an order while holding the vehicle key, after the technician finishes all item services, the technician opens the intelligent key storage cabinet by using the technician key-taking certificate, stores the vehicle key into the intelligent key storage cabinet and closes the intelligent key storage cabinet, the vehicle owner opens the intelligent key storage cabinet by using the main key-taking certificate according to order service completion information sent by the one-stop server, takes the vehicle key out of the intelligent key storage cabinet and closes the intelligent key storage cabinet, the server uploads an order completion and releases a corresponding gate, and the intelligent key storage cabinet sends a gate state signal to the one-stop server before the gate is opened, and the system is used for judging whether the cell is opened or not, and sending related information to the customer service for manual intervention after the one-stop server receives a cell opening failure signal.
Furthermore, the service step further comprises the step that the technician binds the signal emitter to the car key, the station terminal receives the signal emitted by the signal emitter and feeds the signal back to the one-stop server, and the one-stop server sends real-time progress to the car owner terminal.
The hardware-based automobile one-stop service system provided by the invention replaces the traditional mode that an automobile service network needs to wait for processing automobile projects in the background art by setting a complete closed loop consisting of the owner terminal, the technician terminal, the one-stop server and the intelligent key storage cabinet, improves the efficiency of automobile one-stop service and the satisfaction degree of the owner, saves the time of the owner, and can better match the existing automobile service network.
In addition, the hardware-based automobile one-stop service system comprises a complete self-checking and intelligent key storage cabinet grid storage state feedback system, the integrity and stability of the whole system can be ensured, the service quality and the satisfaction degree of an automobile owner are improved, and the automobile owner dislike caused by equipment failure is avoided.
Moreover, the hardware-based automobile one-stop service system comprises a feedback system of each flow node, and can visually feed back to an automobile owner terminal, so that the automobile owner can check the progress of an automobile service project and the time of completing the service of the project in real time, and the automobile owner can flexibly allocate the time and reasonably arrange a plan and a route.
Drawings
Fig. 1 is a schematic structural diagram of a hardware-based one-stop server system according to an embodiment of the present invention.
Detailed Description
< example one >
As shown in fig. 1, the embodiment discloses a hardware-based one-stop service system for an automobile, which includes:
the owner terminal 100, the technician terminal 200, the one-stop server 300 and the intelligent key locker 400;
the intelligent key storage cabinet 400 is used for circulation of vehicle keys between a vehicle owner and a technician, and the intelligent key storage cabinet 400 sends self-checking signals to the one-stop server at intervals for judging whether the intelligent key storage cabinet 400 works normally or not;
the one-stop server 300 is configured to receive a self-check signal sent by the intelligent key storage cabinet 400, the one-stop server 300 is configured to send a restart command to the intelligent key storage cabinet 400, and after the restart command is sent, the one-stop server 300 is further configured to determine whether the intelligent key storage cabinet 400 is successfully restarted;
when the storage state of the intelligent key storage cabinet grid is in a vacant grid, the one-stop server 300 feeds back information prompting that the key cabinet is full to the owner;
or when the storage state of the intelligent key storage cabinet grid is in an empty grid, the one-stop server 300 generates a payment order and generates a corresponding grid number, and a vehicle owner key storage certificate, a vehicle owner key taking certificate, a technician key storage certificate and a technician key taking certificate which are in one-to-one correspondence; the vehicle owner confirms the order and submits payment, the one-stop server 300 judges the payment state, the one-stop server 300 opens the service after the payment is successful and sends the vehicle owner key certificate to the vehicle owner terminal 100, or the one-stop server 300 finishes the order after the payment is failed, the grid is released, and the corresponding certificate is invalid; before the service is started, the one-stop server 300 receives a signal that the vehicle owner cancels the order, the one-stop server 300 finishes the order, the grid is released, and the corresponding certificate is invalid;
the one-stop server 300 is configured to receive a certificate of a checking vehicle owner and send a cabinet opening instruction to a corresponding cell corresponding to the order, so that the corresponding cell is opened;
the one-stop server 300 sends a technician key-taking certificate to the technician terminal 200 after the user stores the key, and the corresponding owner key-storing certificate is invalid;
the one-stop server 300 sends the technician key storage certificate to the technician terminal 200 after the technician takes the key, and the corresponding technician key taking certificate is invalid;
the one-stop server 300 sends the key-taking certificate of the owner to the owner terminal 100 after the key is stored by the technician, and the corresponding key-storing certificate of the technician is invalid;
after the owner gets the key, the one-stop server 300 disables the corresponding owner-get-key voucher, and the one-stop server 300 finishes the order and releases the grid;
the one-stop server 300 is further configured to store fault data, where the fault data includes self-checking fault data of the intelligent key storage cabinet 400 and fault data of a grid switch of the intelligent key storage cabinet;
the owner terminal 100 is configured to determine an order generated by the one-stop server 300, and receive an owner key storing certificate and an owner key obtaining certificate generated by the one-stop server 300;
the technician terminal 200 is used for receiving orders generated by the one-stop server 300, receiving technician key storage certificates and technician key taking certificates generated by the one-stop server 300, and through a series of complete system butt joints, the whole system is stable and reliable, meanwhile, the problem of use experience brought to a vehicle owner by the door opening fault of the intelligent key storage cabinet is avoided, the grid of the intelligent key storage cabinet is released timely, the storage capacity of the intelligent key storage cabinet can be utilized most efficiently, the storage of fault data is facilitated, the improvement of equipment and sensors is facilitated, and the summary of bug discovery and processing modes on software and hardware is avoided.
As another alternative, the intelligent key locker 400 is used for identifying the key storage certificate and the key fetching certificate of the owner terminal 100 and the technician terminal 200 to open the intelligent key locker 400, and the key storage certificate and the key fetching certificate are directly identified by using the intelligent key locker, which is relatively intuitive and has high owner acceptance.
As another optional embodiment, the intelligent key locker 400 includes an input end, the input end is used for a vehicle owner to input order information, the input end is also used for a vehicle owner and a technician to input an access key code, the intelligent key locker 400 further includes an output end, the output end is used for displaying input information, the output end is also used for displaying state information of the intelligent key locker 400, the output end is also used for displaying order details, the output end is also used for displaying two-dimensional codes for opening the intelligent key locker 400, and the state information of the intelligent key locker 400 includes a storage state of the intelligent key locker 400, and fault information and customer service information when the intelligent key locker 400 is in fault;
the one-stop server 300 also sends order flow nodes and processes to the owner terminal 100, calculates the predicted completion time and sends the order flow nodes and processes together, the intelligent key storage cabinet provides a good man-machine interaction interface, is convenient for some older owners to use, directly operates in the intelligent key storage cabinet, inputs corresponding service options, puts in car keys, and can safely deliver cars and relevant technicians through the completion time and technicians fed back by the intelligent key storage cabinet, and meanwhile, can arrange reasonable travel and car taking time.
As another alternative, the intelligent key locker 400 sends the storage state of the intelligent key locker 400 to the one-stop server 300, or the one-stop server 300 is configured to generate a virtual key locker and record the stored key locker data to determine the storage state of the intelligent key locker 400;
the intelligent key storage cabinet 400 comprises a sensor for detecting the state of a cell, the intelligent key storage cabinet 400 further comprises a sensor for detecting a car key, the sensor for detecting the state of the cell can be a proximity switch, a distance sensor and the like, and the sensor for detecting the car key can be a gravity sensor, an infrared sensor and the like;
the intelligent key storage cabinet 400 feeds back a state signal of the cell after receiving the opening signal, and the intelligent key storage cabinet 400 feeds back a storage state signal of the car key when the car key is put in and taken out;
the one-stop server 300 is configured to receive a cell state signal fed back by the intelligent key storage cabinet 400 and determine whether the cell is open;
after receiving the signal that the opening of the cell fails, the one-stop server 300 sends related information to the customer service for manual intervention, and through complete inquiry of the state of the cell of the intelligent key storage cabinet, the related information can be visually fed back to the storage state of the intelligent key storage cabinet of the vehicle owner, so that reasonable expectation is given to the vehicle owner, through detection of the unlocking of the cell, negative effects caused by abnormal cell opening of the intelligent key storage cabinet are reduced, the requirements of the vehicle owner are responded at the highest speed, and faults are solved. The sensor that uses the sensor that detects the grid state simultaneously and detect the car key can effectively avoid depositing the key cabinet because the intelligence that the operation leads to is locked improper, but the problem that the voucher became invalid of unblanking promotes the use of car owner and experiences.
As another optional implementation, the cell state signal fed back by the intelligent key storage cabinet 400 is fed back to the one-stop server 300 at intervals, the equipment fault is fed back when the cell state signal is not opened more than three times in a circulating manner, and relevant information is sent to the customer service for manual intervention, multiple times of feedback can reduce the situation of manual intervention caused by system bug, reduce the cost of manual intervention, and solve the problem of unlocking well although the vehicle owner experience is lowered after a certain time.
As another alternative embodiment, the one-stop server 300 receives signals of a sensor for detecting a vehicle key and a sensor for detecting a state of a gate at the same time, determines a state of the vehicle owner and a technician accessing the vehicle key, and uses the state of the vehicle owner and the technician accessing the vehicle key as a basis for the failure of a previous certificate.
As another alternative, the one-stop server 300 is used to store historical order details and service ratings of vehicle owners, the one-stop server 300 calculates the consumption preference of the vehicle owner, the technician matching degree and the corresponding service in the service period according to the historical data, the contents of the order are precisely pushed to the owner terminal 100 before the owner places the order, the details of the order include vehicle information, technician information, vehicle service items and vehicle service duration, the vehicle information comprises vehicle models, vehicle years and vehicle conditions, the technician information comprises technician adequacy projects, working years and comprehensive scores, a proper technician and service projects are intelligently matched based on a big data and vector calculation method, the technician and the service projects are accurately pushed to a vehicle owner, the vehicle owner does not need to think, the vehicle owner can make an order by one key, and the most proper service and technician can be experienced.
As another optional embodiment, the system further comprises a workstation terminal 500, the technician is further provided with a signal transmitter 600, the workstation terminal 500 is configured to receive a signal transmitted by the signal transmitter 600 of the technician, the one-stop server 300 is configured to receive the signal of the workstation terminal 500, determine the workstation progress of the technician, and feed the workstation progress back to the owner terminal 100, the owner terminal 100 displays the progress of the owner's service and the condition of each workstation and displays the remaining time required for completing all workstations, the signal transmitter 600 may be an RFID tag, and the workstation terminal 500 may be an RFID receiver. The feedback of each flow node and the feedback of each station can lead a vehicle owner to more intuitively know the real-time progress, lead the vehicle owner to be more step-on, lead the vehicle owner to feel the necessary time required by each flow node and station, lead the whole process of waiting for the service of the vehicle to be more vivid and interesting, lead the acceptance of the vehicle owner to be higher and avoid the condition that the vehicle owner thinks that the long progress time of the service of the vehicle is caused by not starting the service.
In addition, the embodiment further provides a hardware-based automobile one-stop service method, which includes:
the method comprises the steps of equipment self-checking, user order initiating, order generating, payment and service;
the self-checking step comprises that the intelligent key storage cabinet 400 sends self-checking signals to the one-stop server 300 at intervals, the one-stop server 300 judges whether the equipment normally works or not according to the self-checking signals sent by the equipment every minute, if the equipment normally enters the next step, if the equipment does not normally send a restart command to the intelligent key storage cabinet 400, the one-stop server 300 judges whether the intelligent key storage cabinet 400 is successfully restarted or not, fault data are uploaded to the one-stop server 300, and the intelligent key storage cabinet 400 repeats the steps to complete self-checking;
the step of initiating the order by the user comprises the steps that the user inputs order information through the intelligent key storage cabinet 400 or the owner terminal 100APP, the intelligent key storage cabinet 400 inquires the storage state to judge whether a spare slot is available, if no spare slot is available, the user prompts that the key storage cabinet is full to the corresponding intelligent key storage cabinet 400 or the owner terminal 100APP, and if the spare slot is available, the next step is carried out;
the order generation step comprises the steps that the one-stop server 300 generates an order and generates a corresponding group of four certificates, wherein the certificates comprise a vehicle main key certificate, a vehicle owner key-taking certificate, a technician key-storing certificate and a technician key-taking certificate, the intelligent key-storing cabinet 400 is distributed with a grid, the one-stop server 300 generates an interface for vehicle owner payment and pushes the interface to the intelligent key-storing cabinet 400 or the vehicle owner terminal 100APP, the vehicle owner can select to cancel the order or enter a payment interface, if the order is selected to be canceled, the server finishes the order, releases the grid, the corresponding certificate is invalid, and if the order is selected to enter the payment interface, the next step is carried out;
the payment step comprises the steps that the vehicle owner confirms the order and submits payment, the one-stop server 300 judges whether the payment is successful, if the payment is failed, the server finishes the order, the grid is released, the corresponding certificate is invalid, and if the payment is successful, the next step is carried out;
the service steps comprise that a vehicle owner opens an intelligent key storage cabinet 400 according to a vehicle main key certificate, stores a vehicle key into the intelligent key storage cabinet 400 and closes the intelligent key storage cabinet 400, a technician determines to start service according to order information of a one-stop server 300, uses a technician to take a key certificate to open the intelligent key storage cabinet 400, takes the vehicle key out of the intelligent key storage cabinet 400 and closes the intelligent key storage cabinet 400, the technician serves the vehicle according to items related to an order during the period of holding the vehicle key, after the technician finishes the service of all the items, the technician uses the technician key certificate to open the intelligent key storage cabinet 400, stores the vehicle key into the intelligent key storage cabinet 400 and closes the intelligent key storage cabinet 400, the vehicle owner uses the vehicle main key certificate to open the intelligent key storage cabinet 400 according to order service completion information sent by the one-stop server 300, takes the key vehicle out of the intelligent key storage cabinet 400 and closes the intelligent key storage cabinet 400, the server uploads the order completion and releases a corresponding grid port, the intelligent key storage cabinet 400 sends a cell state signal to the one-stop server 300 before opening the cell for judging whether the cell is opened, and if the one-stop server 300 receives a cell opening failure signal, sends related information to the customer service for manual intervention.
As another alternative, the service step further includes the technician binding the signal transmitter 600 to the car key, the workstation terminal 500 receiving the signal transmitted by the signal transmitter 600 and feeding back the signal to the one-stop server 300, and the one-stop server 300 sending the real-time progress to the car owner terminal 100.
< example two >
In the present embodiment, the same portions as those in the first embodiment are given the same reference numerals, and the same description is omitted.
Compared with the first embodiment, in the hardware-based one-stop service system for an automobile provided in this embodiment, an owner and a technician can directly open the intelligent key locker 400 through the key storing certificate and the key retrieving certificate of the owner terminal 100 and the technician terminal 200, respectively;
the vehicle owner can input order information at the vehicle owner terminal 100, and the one-stop server 300 sends state information and order details of the intelligent key storage cabinet 400, fault information and customer service information when the intelligent key storage cabinet 400 is in fault to the vehicle owner terminal 100;
the present application is described with reference to flowchart illustrations and/or block diagrams of systems and methods according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a device includes one or more processors (CPUs), memory, and a bus. The device may also include input/output interfaces, network interfaces, and the like.
The memory may include volatile memory in a computer readable medium, Random Access Memory (RAM) and/or nonvolatile memory such as Read Only Memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip. The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A hardware-based automotive one-stop service system, comprising:
the system comprises a vehicle owner terminal, a technician terminal, a one-stop server and an intelligent key storage cabinet;
the intelligent key storage cabinet is used for enabling a vehicle key to circulate between a vehicle owner and a technician, and the intelligent key storage cabinet sends a self-checking signal to the one-stop server at intervals for judging whether the intelligent key storage cabinet works normally or not;
the one-stop server is used for receiving a self-checking signal sent by the intelligent key storage cabinet, sending a restart command to the intelligent key storage cabinet, and judging whether the intelligent key storage cabinet is restarted successfully or not after the restart command is sent;
when the storage state of the intelligent key storage cabinet grid is in a vacant grid, the one-stop server feeds back information prompting that the key cabinet is full to the owner;
or when the storage state of the intelligent key storage cabinet grid is in an empty grid, the one-stop server generates a payment order and generates a corresponding grid number and corresponding vehicle owner key storage certificates, vehicle owner key taking certificates, technician key storage certificates and technician key taking certificates which are in one-to-one correspondence; the method comprises the steps that a vehicle owner confirms an order and submits payment, the one-stop server judges the payment state, the one-stop server starts service after payment is successful and sends a vehicle main memory key certificate to a vehicle owner terminal, or the one-stop server finishes the order after payment is failed, a grid is released, and a corresponding certificate is invalid; before the service is started, the one-stop server receives an order canceling signal of a vehicle owner, the one-stop server finishes the order, the grid is released, and the corresponding certificate is invalid;
the one-stop server is used for receiving a certificate of a checking vehicle owner and sending a cabinet opening instruction to a corresponding grid opening of the order so as to open the corresponding grid opening;
the one-stop server sends a technician key-taking certificate to a technician terminal after a user stores a key, and the corresponding owner key-storing certificate is invalid;
the one-stop server sends a technician key storage certificate to a technician terminal after a technician takes a key, and the corresponding technician key taking certificate is invalid;
the one-stop server sends the key-taking certificate of the vehicle owner to the terminal of the vehicle owner after the key is stored by the technician, and the corresponding key-storing certificate of the technician is invalid;
the one-stop server disables the corresponding key-taking certificate of the owner after the owner takes the key, and the one-stop server finishes the order and releases the grid;
the one-stop server is also used for storing fault data, and the fault data comprises intelligent key storage cabinet self-checking fault data and intelligent key storage cabinet grid port switch fault data;
the owner terminal is used for determining an order generated by the one-stop server and receiving a main automobile storage key certificate and an owner key-taking certificate generated by the one-stop server;
the technician terminal is used for receiving an order generated by the one-stop server and receiving a technician key storing certificate and a technician key taking certificate generated by the one-stop server.
2. The hardware-based vehicle one-stop service system according to claim 1, wherein the intelligent key locker is used for identifying the key storing certificate and the key fetching certificate of the owner terminal and the technician terminal to open the intelligent key locker, or the intelligent key locker is directly opened through the key storing certificate and the key fetching certificate of the owner terminal and the technician terminal.
3. The hardware-based vehicle one-stop service system according to claim 1, wherein the intelligent key locker comprises an input end for a vehicle owner to input order information, an input end for a vehicle owner to input an access key code, an output end for a vehicle owner and a technician to display the input information, a state information of the intelligent key locker, a detail of the order, and a two-dimensional code for opening the intelligent key locker, wherein the state information of the intelligent key locker comprises a storage state of the intelligent key locker, and fault information and customer service information when the intelligent key locker is in fault;
or the vehicle owner can input order information at the vehicle owner terminal, and the one-stop server sends the state information and the order details of the intelligent key storage cabinet, and fault information and customer service information when the intelligent key storage cabinet is in fault to the vehicle owner terminal;
and the one-stop server also sends order flow nodes and processes to the owner terminal, calculates the predicted completion time and sends the predicted completion time.
4. The hardware-based vehicle one-stop service system according to claim 1, wherein the intelligent key locker sends the storage state of the intelligent key locker to the one-stop server, or the one-stop server is configured to generate a virtual key locker and record the data of the stored key locker to determine the storage state of the intelligent key locker;
the intelligent key storage cabinet comprises a sensor for detecting the state of a grid opening, and the intelligent key storage cabinet also comprises a sensor for detecting a vehicle key;
the intelligent key storage cabinet feeds back a state signal of the cell after receiving the opening signal, and the intelligent key storage cabinet feeds back a storage state signal of the car key when the car key is put in and taken out;
the one-stop server is used for receiving a grid port state signal fed back by the intelligent key storage cabinet and judging whether the grid port is opened or not;
and after receiving the signal that the grid opening fails, the one-stop server sends related information to the customer service for manual intervention.
5. The hardware-based vehicle one-stop service system according to claim 4, wherein the fed back cell state signals of the intelligent key storage cabinet are fed back to the one-stop server at intervals, and the cell state signals are cycled for more than three times to feed back equipment faults when not opened, and relevant information is sent to customer service for manual intervention.
6. The hardware-based vehicle one-stop service system according to claim 4, wherein the one-stop server receives signals from both the sensor for detecting the vehicle key and the sensor for detecting the state of the cell, determines the state of the vehicle key accessed by the vehicle owner and the technician, and uses the determined state as a basis for the failure of the previous certificate.
7. The hardware-based automobile one-stop service system according to claim 1, wherein the one-stop server is used for storing historical order details and service evaluations of an owner, the one-stop server calculates consumption preference, technician matching degree and corresponding services in a service period of the owner according to historical data, the order contents are accurately pushed to an owner terminal before the owner places an order, the order details comprise vehicle information, technician information, vehicle service items and vehicle service duration, the vehicle information comprises vehicle model, vehicle age and vehicle condition, and the technician information comprises technician excellence items, work age and comprehensive scores.
8. The hardware-based automotive one-stop service system according to claim 1, further comprising a station terminal, wherein the technician is further provided with a signal transmitter, the station terminal is used for receiving signals transmitted by the signal transmitter of the technician, the one-stop server is used for receiving signals of the station terminal, judging station progress of the technician and feeding back the station progress to the owner terminal, and the owner terminal displays the progress of the owner service and the condition of each station and displays the time needed for completing all stations.
9. A hardware-based one-stop service method for an automobile, wherein the hardware-based one-stop service system for an automobile of any one of claims 1 to 8 is used, and comprises:
the method comprises the steps of equipment self-checking, user order initiating, order generating, payment and service;
the self-checking step comprises the steps that a self-checking signal is sent to a one-stop server at intervals by the intelligent key storage cabinet, the one-stop server judges whether the equipment normally works or not according to the self-checking signal sent by the equipment per minute, if the equipment normally works, the next step is carried out, if the equipment does not normally send a restart command to the intelligent key storage cabinet, the one-stop server judges whether the intelligent key storage cabinet is successfully restarted or not, fault data are uploaded to the one-stop server, and the intelligent key storage cabinet repeats the steps to complete self-checking;
the step of initiating the order by the user comprises the steps that the user inputs order information through an intelligent key storage cabinet or an owner terminal APP, the intelligent key storage cabinet inquires a storage state to judge whether a spare slot is available, if the spare slot is not available, the corresponding intelligent key storage cabinet or the owner terminal APP is prompted that the key cabinet is full, and if the spare slot is available, the next step is carried out;
the order generation step comprises the steps that a one-stop server generates an order and generates a corresponding group of four certificates, wherein the certificates comprise a vehicle main key certificate, a vehicle owner key-taking certificate, a technician key-storing certificate and a technician key-taking certificate, the intelligent key-storing cabinet is distributed with a grid, the one-stop server generates an interface for vehicle owner payment and pushes the interface to the intelligent key-storing cabinet or a vehicle owner terminal APP, the vehicle owner can select to cancel the order or enter a payment interface, if the order is selected to be canceled, the server finishes the order, releases the grid, the corresponding certificate is invalid, and if the order is selected to enter the payment interface, the next step is carried out;
the payment step comprises the steps that the vehicle owner confirms the order and submits payment, the one-stop server judges whether the payment is successful or not, if the payment is failed, the server finishes the order, the grid is released, the corresponding certificate is invalid, and if the payment is successful, the next step is carried out;
the service step comprises the steps that a vehicle owner opens an intelligent key storage cabinet according to a vehicle main key certificate, stores a vehicle key into the intelligent key storage cabinet and closes the intelligent key storage cabinet, a technician determines to start service according to order information of a one-stop server, opens the intelligent key storage cabinet by using a technician key-taking certificate, takes the vehicle key out of the intelligent key storage cabinet and closes the intelligent key storage cabinet, the technician serves the vehicle according to items related to an order while holding the vehicle key, after the technician finishes all item services, the technician opens the intelligent key storage cabinet by using the technician key-taking certificate, stores the vehicle key into the intelligent key storage cabinet and closes the intelligent key storage cabinet, the vehicle owner opens the intelligent key storage cabinet by using the main key-taking certificate according to order service completion information sent by the one-stop server, takes the vehicle key out of the intelligent key storage cabinet and closes the intelligent key storage cabinet, the server uploads an order completion and releases a corresponding gate, and the intelligent key storage cabinet sends a gate state signal to the one-stop server before the gate is opened, and the system is used for judging whether the cell is opened or not, and sending related information to the customer service for manual intervention after the one-stop server receives a cell opening failure signal.
10. The hardware-based one-stop service method for automobile as claimed in claim 9, wherein the service step further comprises the technician binding the signal transmitter to the key of the automobile, the station terminal receives the signal transmitted by the signal transmitter and feeds back the signal to the one-stop server, and the one-stop server sends the real-time progress to the client terminal.
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| CN202011095545.7A CN112508323A (en) | 2020-10-14 | 2020-10-14 | Hardware-based automobile one-stop service system and method |
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