CN112447001B - Remote maintenance system and remote maintenance method for banknote handling device - Google Patents

Remote maintenance system and remote maintenance method for banknote handling device Download PDF

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Publication number
CN112447001B
CN112447001B CN202010750783.0A CN202010750783A CN112447001B CN 112447001 B CN112447001 B CN 112447001B CN 202010750783 A CN202010750783 A CN 202010750783A CN 112447001 B CN112447001 B CN 112447001B
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banknote handling
banknote
terminal
handling apparatus
input
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CN112447001A (en
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西野阳
府内克好
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Hitachi Financial Systems Co ltd
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Hitachi Financial Systems Co ltd
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D3/00—Sorting a mixed bulk of coins into denominations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/10—Mechanical details
    • G07D11/12—Containers for valuable papers
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/10—Mechanical details
    • G07D11/12—Containers for valuable papers
    • G07D11/135—Remote note containers
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/10—Mechanical details
    • G07D11/16—Handling of valuable papers
    • G07D11/165—Picking
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20—Controlling or monitoring the operation of devices; Data handling
    • G07D11/26—Servicing, repairing or coping with irregularities, e.g. power failure or vandalism

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Abstract

A remote maintenance system and a remote maintenance method for a banknote handling apparatus, which can more accurately grasp the state of a banknote sorting machine to be maintained in advance and perform advance locking of an obstacle, thereby realizing maintenance cost reduction. The remote maintenance system has a banknote picker connected to a network, and a maintainer terminal capable of communicating with the banknote picker via the network. The maintainer terminal is provided with: an input unit for receiving an operation request from a maintainer for remote maintenance of the banknote sorter; a control unit that inputs an instruction corresponding to the operation request received via the input unit to the banknote sorter via the network, and obtains a state of the banknote sorter based on control corresponding to the instruction from the banknote sorter; and an output unit configured to output the state of the banknote sorter acquired by the control unit. The banknote sorting machine is provided with: and a control unit for controlling the banknote sorter in accordance with the instruction inputted from the maintainer terminal, and acquiring the state of the banknote sorter based on the control.

Description

Remote maintenance system and remote maintenance method for banknote handling device
Technical Field
The present invention relates to a remote maintenance system and a remote maintenance method for a banknote handling apparatus.
Background
When a cash handling terminal such as a bill sorter (sorter) fails, a maintainer may have to go to the site to deal with the failure according to the content of the failure. From the viewpoint of maintenance cost reduction, it is desirable to recover without a movement of a maintainer, and various methods of reducing maintenance cost thereof in the case where a movement is required are mentioned.
For example, patent document 1 discloses a technique in which a maintainer obtains information of an obstacle such as an error code by communicating with an end user, and refers to information of a manufacturing number, past obstacle history, work rate, and the like of the machine stored in a Web server via the internet. Based on the information, the obstacle is locked, and whether the maintainer needs to move or not is judged. When the maintenance operator is required to move, the replacement member is prepared in advance, or the inspection items are sorted by the moving time to the site, so that the working time in the site is reduced as much as possible, and the maintenance cost is reduced.
Patent documents 2 and 3 disclose techniques for remotely controlling home appliances from an outgoing destination by an operation from a mobile phone or a smart phone.
Prior art literature
Patent literature
Patent document 1: japanese patent application laid-open No. 2005-107671
Patent document 2: japanese patent application laid-open No. 2012-191481
Patent document 3: japanese patent application laid-open No. 2014-195227
Disclosure of Invention
Problems to be solved by the invention
When a maintenance person needs to move from a maintenance site to a place with high moving costs, it is important to prepare a device for locking a maintenance object in advance at an obstacle or the like so that the problem can be solved by one move. However, if the state of the device to be maintained cannot be accurately grasped, the lock in advance at the obstacle becomes difficult.
For example, as described in patent document 1, it is difficult to accurately grasp the state of the device to be maintained in information (error code, manufacturing number, obstacle history, work rate, etc.) obtained by a maintainer by talking to an end user, and thus, it is difficult to lock in advance at an obstacle.
Further, if an operator of the banknote sorting machine or a manager of the cash handling center remotely operates the banknote sorting machine as a device for handling cash as described in patent documents 2 and 3, security may be disturbed. In addition, various considerations such as a situation where the operator of the banknote sorter is surprised, such as the fact that the device does not suddenly operate, are also required in the case of remote operation.
As described above, in the conventional technique, it is difficult to grasp the state of the banknote picker to be maintained in advance before traveling to the spot, and thus, there is a problem that it is difficult to lock the banknote picker in advance at the obstacle and it is difficult to reduce the maintenance cost.
The present invention has been made in view of the above-described points, and an object of the present invention is to provide a remote maintenance system and a remote maintenance method for a banknote handling apparatus, which can grasp the state of a banknote picker to be maintained in advance before a trip to the spot, can lock the banknote picker in advance at an obstacle, and can reduce maintenance costs.
Means for solving the problems
In order to solve the problem, according to one aspect of the present invention, there is provided a remote maintenance system for a banknote handling apparatus, the remote maintenance system including a banknote handling apparatus connected to a network, and a terminal capable of communicating with the banknote handling apparatus via the network, the terminal including: an input unit for receiving an operation request from a maintenance person for remote maintenance of the banknote handling apparatus; a terminal-side control unit that inputs an instruction corresponding to the operation request received via the input unit to the banknote handling apparatus via the network, and obtains a state of the banknote handling apparatus based on control corresponding to the instruction from the banknote handling apparatus; and an output unit configured to output the state of the banknote handling apparatus acquired by the terminal-side control unit, the banknote handling apparatus including: and a device-side control unit that controls the banknote handling device in accordance with a command input from the terminal, and obtains the state of the banknote handling device based on the control.
Effects of the invention
According to one aspect of the present invention, for example, it is possible to provide a remote maintenance system and a remote maintenance method for a banknote handling apparatus, which can grasp the state of a banknote picker to be maintained in advance before a trip to the spot, and can perform advance locking at an obstacle, thereby reducing maintenance costs.
Drawings
Fig. 1 is a diagram showing a configuration example of a remote maintenance system of a banknote sorter according to embodiment 1.
Fig. 2 is a diagram showing a functional configuration example of the banknote sorter according to embodiment 1.
Fig. 3 is a diagram showing a functional configuration example of the maintainer terminal according to embodiment 1.
Fig. 4 is a diagram showing an example of processing when a maintainer terminal is called from the banknote sorter according to embodiment 1.
Fig. 5 is a view showing an example of a screen display when a maintenance person terminal is connected to a banknote picker at the time of remote maintenance in embodiment 1.
Fig. 6 is a view showing a display example of an access approval screen of the banknote sorter in embodiment 1.
Fig. 7 is a diagram showing an example of a screen displayed on a maintenance person terminal and a banknote sorter in screen sharing in embodiment 1.
Fig. 8 is a view showing an example of display of a maintenance person mode screen of the banknote sorter displayed on the maintenance person terminal in the screen sharing according to embodiment 1.
Fig. 9 is a diagram showing a display example of a maintenance operator operation approval screen displayed on the banknote sorter at the time of screen sharing in embodiment 1.
Fig. 10 is a view showing an example of a display screen during an operation of a maintenance person of the banknote sorter according to embodiment 1.
Fig. 11 is a diagram showing a display example of the abnormality detection screen in embodiment 1.
Fig. 12 is a timing chart showing an example of remote maintenance processing according to embodiment 1.
Fig. 13 is a diagram showing an example of the process of accessing the banknote sorter by the maintainer in embodiment 2.
Fig. 14 is a diagram showing an example of the process of accessing the banknote sorter by the maintainer in embodiment 3.
Fig. 15 is a diagram showing a display example of the forced access announcement display according to embodiment 4.
Fig. 16 is a diagram showing an example of a hardware configuration of a computer that implements an operation terminal and a maintenance person terminal.
Description of the reference numerals
N: network, S: remote maintenance system, 1: maintainer terminal, 11: control unit, 12: input/ output units 2, 2a, 2b, 2c: banknote picker, 20: banknote handling section, 21: main control unit, 200: operation terminal, 210: control unit, 220: input/output unit, 3: management terminal
Detailed Description
Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same or similar elements and processes are denoted by the same reference numerals, and overlapping description is omitted. In addition, in the embodiments described later, only differences from the described embodiments are explained, and duplicate explanation is omitted.
The configuration and processing described below are merely examples, and the embodiments according to the present invention are not meant to be limited to the following embodiments. In addition, the embodiments and the modifications may be combined with a part or all of them within the scope of the technical idea of the present invention and the scope of the integration.
The drawings referred to in the following description show an outline of the embodiments to the extent necessary for understanding and carrying out the present invention, and the scope of the present invention is not limited to the configurations shown in the drawings.
In the following description, for example, when a plurality of elements to which reference numerals are given to the same reference numerals, such as "xxx100-1", "xxx100-2" or "xxx100a" and "xxx100b", are collectively referred to, the same reference numerals will be used to denote the same reference numerals as "xxx 100".
In the following, the banknote handling system and the banknote sorting machine will be described as handling banknotes as sheets, but the present invention is not limited thereto, and other various sheets such as checks and coupons can be handled in the same manner.
Embodiment 1
(construction of remote maintenance System S of embodiment 1)
Fig. 1 is a diagram showing a configuration example of a remote maintenance system S of a banknote sorter 2 according to embodiment 1. The remote maintenance system S includes a plurality of banknote pickers 2 (2 a, 2b, 2c, 2 d) connected to a network N. The banknote sorter 2 is an example of a banknote handling apparatus. The remote maintenance system S may include a management terminal 3 used by a manager of the cash processing center. The remote maintenance system S includes a maintainer terminal 1 of a maintainer that is connected to the network N via the gateway GW and is capable of communicating with the banknote picker 2. The number of the attendant terminals 1 and the banknote pickers 2 is not limited to the illustration of fig. 1.
The banknote sorter 2 has a banknote handling section 20 and an operation terminal 200. The operation terminal 200 to which the application for operating the banknote sorter 2 is attached is a touch panel type tablet or the like connected to the banknote sorter 2, and includes an input/output unit 220 (see fig. 3) including a display screen having a touch panel function. The operator uses the operation terminal 200 to perform setting or operation of the banknote sorter 2.
The banknote handling unit 20 feeds out the banknotes stacked in the hopper one by one, and stores the banknotes in the storage unit or the reject stacker based on the results of reading the authenticity, the loss, the denomination, the orientation, the number of sheets, and the like of the banknotes in the discriminating unit.
(functional Structure of banknote picker 2)
Fig. 2 is a diagram showing a functional configuration example of the banknote sorter 2 according to embodiment 1. The banknote sorter 2 includes a banknote handling section 20 and an operation terminal 200 communicably connected to the banknote handling section 20.
The banknote handling section 20 includes a main control section 21, a ROM22a, a RAM22b, a communication section 23, a storage section 24, a recognition section 254, and a sorting gate 29. The banknote handling section 20 includes various elements such as a motor controlled by the main control section 21, but is not shown and described.
The main control unit 21 controls each unit in the banknote handling unit 20. The ROM22a stores an operation program and the like of the main control unit 21. The RAM22b expands a control program for controlling each unit by the main control unit 21, and stores control data used by the control program in a readable and writable manner. The communication unit 23 is an interface for communicating between the banknote handling unit 20 and the operation terminal 200.
The storage unit 24 is a storage device that stores various information such as banknote identification information 241, loss and loss separation reference information 242, and banknote image information 243. The banknote identification information 241 is information that serves as a reference for determining whether the banknote is authentic. The damaged separation criterion information 242 is information serving as a criterion for determining the sorting of banknotes such as damaged banknotes. The banknote image information 243 is image data of banknotes acquired by the scanner 27.
The identifying unit 254 includes an issue number reading sensor 25, a sheet number detecting sensor 26, a scanner 27, and a damaged note detecting sensor 28, and counts the banknotes fed from the hopper 251, determines whether they are genuine or not, and performs a damaged separation process. The sorting gate 29 sorts the banknotes, which have been checked out by the recognition unit 254, to one of the respective storage units and the reject stacker.
The control processing device 200 is a computer device such as a tablet terminal. The operation terminal 200 includes a control unit 210, an input/output unit 220, a communication unit 230, and a storage unit 240.
The control unit 210 executes an application program stored in the storage unit 240 or a ROM (not shown) by expanding the application program into a RAM (not shown), thereby performing various processes for controlling the respective units of the operation terminal 200. The control unit 210 cooperates with the main control unit 21 of the banknote handling unit 20 to which the operation terminal 200 is connected to perform various processes for controlling the banknote handling unit 20, for example, counting the number of banknotes of each denomination, the total number of banknotes, and the like based on sorting processes.
The input/output unit 220 is, for example, a display with a touch panel that displays various information and receives user input. The input/output unit 220 is not limited to the display with a touch panel, and may be another input device or another output device.
The communication unit 230 includes an interface for communicating the operation terminal 200 with the banknote handling unit 20 and an interface for communicating the operation terminal 200 with the attendant terminal 1 via the network N. The storage unit 240 is a storage device that stores various information related to the processing in the banknote sorter 2.
The storage unit 240 stores various information such as a setting value 2401, image information 2402, and a log 2403. The setting value 2401 includes parameters, date information, and the like, which are input by the user and define the operation of the banknote processing unit 20, and is reflected on the banknote processing unit 20. For example, the banknote identification information 241 or the damaged separation reference information 242 is information based on the set value 2401.
The image information 2402 is data of an image of the banknote acquired by the recognition unit 254 through sorting processing, and is, for example, a transmission number image. The log 2403 is a count result including the number of sheets of each denomination of the banknote counted by the sorting process, the total number of sheets, and the like by the control unit 210 in cooperation with the banknote processing unit 20.
(functional Structure of maintainer terminal 1)
Fig. 3 is a diagram showing a functional configuration example of the maintainer terminal 1 according to embodiment 1. The maintainer terminal 1 is a computer device such as a tablet terminal. The maintainer terminal 1 includes a control unit 11, an input/output unit 12, a communication unit 13, and a storage unit 14.
The control unit 11 executes an application/program such as maintenance of the banknote sorter 2 stored in the storage unit 14 or a ROM (not shown) by expanding the application/program to a RAM (not shown), and controls each unit of the maintainer terminal 1 or performs various processes.
The input/output unit 12 is a touch panel-equipped display or the like that displays various information and receives input from a maintenance person. The input/output unit 12 is not limited to the display with a touch panel, and may be another input device or another output device.
The communication unit 13 includes an interface for communicating the maintenance person terminal 1 with the banknote picker 2 to be maintained via the network N. The storage unit 14 is a storage device that stores information related to maintenance work on the banknote picker 2 from the maintainer terminal 1 via the network N.
(processing when the attendant terminal 1 is called from the banknote picker 2)
Next, a description will be given of a call process of the maintainer terminal 1 when a failure occurs in one of the banknote sorting machines 2 and recovery is impossible. Fig. 4 is a diagram showing an example of processing when the maintainer terminal 1 is called from the banknote sorter 2 according to embodiment 1. The processing shown in fig. 4 is mainly performed by the main control section 21 of the banknote sorter 2.
If a failure occurs in one of the banknote pickers 2 and recovery is impossible, the operator of the banknote picker 2 that is not possible to recover presses the call button 221a displayed on the error occurrence time screen 221 of the input/output unit 220 of the operation terminal 200 as shown in fig. 4.
When the operator determines that support is necessary and presses the call button 221a, the operation terminal 200 transmits the support request ticket 400 to the maintainer terminal 1 of the maintainer who is responsible for the support of the banknote sorter 2 via the gateway GW and the network N. When the maintenance person receives the ticket 400 via the maintenance person terminal 1, the maintenance person can recognize a maintenance request by the operator of the banknote picker 2 that is in charge of maintenance. The ticket 400 includes, in addition to the ticket serial number, information unique to the banknote picker 2 from which the ticket 400 was issued, such as a unique serial number or ID of the device, and also includes an access code or expiration date information.
In the present embodiment, the support request is directly transmitted from the banknote sorter 2 to the maintainer terminal 1 of the maintainer responsible for the banknote sorter 2, but the present invention is not limited to this, and the present invention may be applied to a terminal such as a manager of a cash processing center or a maintenance center to which the maintainer belongs interposed between the banknote sorter 2 and the maintainer terminal 1, and the present invention is transmitted to the maintainer terminal 1 only when the manager determines that the support request is appropriate.
In order for a maintenance person who receives a request for support from the banknote sorter 2 to confirm that an obstacle is generated in the banknote sorter 2 by the maintenance person terminal 1, the maintenance person terminal 1 accesses the banknote sorter 2 by using the screen sharing function of the application installed in the operation terminal 200. The maintainer terminal 1 is a mobile terminal, but not limited to this, and may be a fixed computer.
(display of the screen when the maintainer terminal 1 is connected to the banknote sorter 2)
Next, a screen display when the maintenance person terminal 1 is connected to the banknote sorter 2 at the time of remote maintenance will be described. Fig. 5 is a view showing an example of a screen display when the maintainer terminal 1 is connected to the banknote picker 2 at the time of remote maintenance in embodiment 1. In the operation terminal 200, the control unit 210 performs processing including display of the input/output unit 220 and reception of input, and in the maintenance person terminal 1, the control unit 11 performs processing including display of the input/output unit 12 and reception of input.
When the ticket serial number and the access code of the ticket 400 received from the banknote picker 2 are input to the access destination screen 122 displayed on the input/output unit 12 of the attendant terminal 1, information of the banknote picker 2 for which support is sought, for example, a store name, a store number, and the like are displayed. After confirming that the banknote sorter 2 having information displayed on the access desire screen 122 is the banknote sorter 2 to be accessed, the maintainer h presses the consent request button 122a. When the banknote sorter 2 to be accessed is not displayed or when the access request is canceled, the cancel button 122b is pressed, and the original screen can be returned.
In the present embodiment, the ticket number is input, but may be information unique to the device such as a manufacturing number or a management number. Note that, the banknote sorter 2 may determine whether or not access to the banknote sorter 2 is legitimate, based on the ticket serial number of the ticket 400 sent to the attendant terminal 1 when the call button 221a is pressed, and attendant information sent together with the consent request from the attendant terminal 1.
When the grant button 122a is pressed in the attendant terminal 1, an access request broadcast button 222a for broadcasting an access request from the outside on an operation screen 222 (operation) screen or an operation menu screen) is displayed in the input/output unit 220 of the banknote sorter 2.
(Access approval Screen 223 of banknote picker 2)
When the operator of the banknote sorter 2 presses the access desired broadcast button 222a, the input/output unit 220 of the operation terminal 200 displays an access approval screen 223 shown in fig. 6. Fig. 6 is a diagram showing a display example of the access approval screen 223 of the banknote sorter 2 in embodiment 1.
In the access approval screen 223, attribute information 223a (e.g., face photograph, name, ID, maintainer history, evaluation), an approval button 223b, and a rejection button 223c, which are transmitted to access a desired maintainer, are displayed. At this time, the input/output unit 12 of the maintainer terminal 1 displays an end user agreement waiting screen 123.
At this time, the input/output unit 12 of the maintainer terminal 1 displays the end user approval waiting screen 123 as guidance until the approval button 223b or the rejection button 223c is pressed on the access approval screen 223 of the operation terminal 200 of the banknote picker 2. When the agreement button 223b is pressed by the operator of the banknote sorter 2, the banknote sorter 2 shifts to a mode in which the maintainer h can perform remote operation from the outside via the maintainer terminal 1.
(the screen displayed on the maintainer terminal 1 and the banknote sorter 2 during screen sharing)
Fig. 7 is a diagram showing an example of screens displayed on the maintainer terminal 1 and the banknote sorter 2 during screen sharing in embodiment 1. When the operator presses the grant button 223b, the access to the banknote sorter 2 by the attendant terminal 1 of the attendant h is granted, and therefore, as shown in fig. 7, an attendant operation screen 224 for communicating that the attendant is operating the banknote sorter 2 from the attendant terminal 1 is displayed on the operation terminal 200 of the banknote sorter 2. In addition, in the maintainer terminal 1, a maintainer operation screen 124 which is permitted to be displayed only for the maintainer h is displayed by sharing with the screen of the operation terminal 200 of the banknote picker 2 which is being accessed.
The maintainer h operates the maintainer operation screen 124, so that a maintenance tool mounted in the operation terminal 200 can be started. The maintenance tool is an application for checking the state of the banknote sorter 2, such as checking the state of a sensor of the banknote sorter 2, and checking the operation of a driver such as a motor or a solenoid. The maintenance person h uses the maintenance tool, so that the operation of the banknote picker 2 can be inspected remotely just as in the case of inspecting the banknote picker 2 on site.
On the maintainer operation screen 124, an access release button 124a for releasing access to the banknote sorter 2 is displayed, and when the access release button 124a is pressed, access from the maintainer terminal 1 is cut off, and on the operation terminal 200 of the banknote sorter 2, a screen on which a maintainer is operating in the maintainer terminal 1 at the time of cutting off is displayed.
The access release button 124a may be configured to: the connectable disconnection is displayed only when a screen that is not obstructed by the operator of the banknote sorter 2 even if the operation authority of the banknote sorter 2 is returned to the banknote sorter 2 is displayed on the input/output section 12 of the maintainer terminal 1. That is, the access release button 124a is not displayed when the screen of the operation terminal 200 that permits operation only to the maintainer h (the maintainer mode screen 125, etc.) is displayed on the maintainer terminal 1 by screen sharing, and the access release button 124a is displayed when the screen of the operation terminal 200 that permits operation also to the operator is displayed on the maintainer terminal 1 by screen sharing.
After the access release button 124a is pressed and the access from the attendant terminal 1 is cut off, if the attendant h remotely operates the banknote picker 2 again, the end user's consent is re-requested from the access desiring screen 122 of fig. 5.
(series of operations confirmed by the device of the banknote picker 2)
Next, referring to fig. 8 and 9, a series of operations of device confirmation by the remotely operated banknote picker 2 when the motor check is selected in the maintainer mode screen 125, which is an example of the maintainer operation screen 124, is shown. Fig. 8 is a view showing a display example of the maintainer mode screen 125 of the banknote sorter 2 displayed on the maintainer terminal 1 by screen sharing in embodiment 1. Fig. 9 is a diagram showing a display example of the maintenance operator operation approval screen 225 displayed on the banknote picker 2 at the time of screen sharing in embodiment 1.
In the maintainer mode screen 125 of the maintainer terminal 1 shown in fig. 8, if the maintainer presses, for example, the motor check button 125a, as shown in fig. 9, a maintainer operation approval screen 225 is displayed in the operation terminal 200 of the banknote sorter 2. In the maintainer operation approval screen 225, a message 225a for prompting attention, an approval button 225b for approving the action of the banknote picker 2 based on the maintainer operation, and a rejection button 225c for rejecting the action of the banknote picker 2 based on the maintainer operation are displayed.
In the present embodiment, in order to prevent the operator of the banknote sorter 2 from being surprised, the maintenance operator operation approval screen 225 is displayed to give notice of the operation of the device by remote operation so as to obtain approval from the operator. However, the present invention is not limited to this, and whether or not the agreement of the operator is required may be set for each test item or in combination. In addition, depending on the operation content of the banknote sorter 2, the maintenance operator operation approval screen 225 may not be displayed.
As shown in fig. 9, the attendant terminal 1 displays, as guidance, the operator's consent display 125b while waiting for the operator to press the consent button 225b, and the banknote picker 2 is not remotely operated.
When the agreement button 225b is pressed, the operation terminal 200 of the banknote sorter 2 displays an in-service operation screen 224 shown in fig. 7, and the banknote sorter 2 receives a remote operation from the service terminal 1 and performs a required test. The banknote sorter 2 displays the maintenance operator operation screen 224 while being remotely operated from the maintenance operator terminal 1, and is configured to be unable to directly operate the device (for example, via the input/output unit 220).
In the present embodiment, instead of displaying the screen 224 during operation by the maintenance operator, the operation terminal 200 of the banknote sorter 2 may display an operation content screen 226 that shows the operation content that the maintenance operator is actually operating. In this case, as shown in fig. 10, "in maintenance operation" is displayed, thereby clearly indicating who is currently operating the apparatus.
(abnormality detection screens 127 and 227 in embodiment 1)
Next, with reference to fig. 11, a display when abnormality of the banknote sorter 2 is detected by a test of remote operation will be described. Fig. 11 is a diagram showing a display example of the abnormality detection screens 127 and 227 in embodiment 1. The abnormality detection screen 127 is a screen displayed on the maintainer terminal 1, and the abnormality detection screen 227 is a screen displayed on the operation terminal 200 of the banknote sorter 2, but they are the same screen based on screen sharing.
The maintainer can lock in advance the trouble generation site and the cause of the trouble in the banknote sorter 2, and the appropriate replacement components to be carried during the business trip maintenance, and the like, prior to the business trip maintenance, based on the abnormal portion display 127a of the abnormality detection screen 127 (the same as the abnormal portion display 227a of the abnormality detection screen 227) and the transition of the error code of the individual or the error code of the time series.
(remote maintenance treatment according to embodiment 1)
Next, with reference to fig. 12, a remote maintenance process of the banknote picker 2 in the remote maintenance system S will be described. Fig. 12 is a timing chart showing an example of remote maintenance processing according to embodiment 1. The remote maintenance process according to embodiment 1 is performed by cooperation between the control unit 11 of the attendant terminal 1 and the control unit 210 of the operation terminal 200 of the banknote picker 2.
First, in step S11, the banknote sorter 2 sends a ticket 400 for requesting support when trouble occurs to the maintainer terminal 1. Next, in step S12, the attendant terminal 1 accesses (transmits a connection request) the banknote picker 2 of the transmission source of the ticket 400 based on the received information of the ticket 400. Next, in step S13, the banknote picker 2 transmits the remote operation approval input by the operator for the access of step S12 to the maintainer terminal 1. If the remote operation approval is transmitted to the attendant terminal 1, the connection to the banknote picker 2 via the network N by the attendant terminal 1 is started.
Next, in step S14, the attendant terminal 1 accepts the approval of the remote operation in step S13, and transmits a remote operation request to the banknote picker 2. Next, in step S15, the banknote picker 2 transmits, to the maintainer terminal 1, consent to the remote operation request in step S14 based on the operation of the remotely operated banknote picker 2 input by the operator.
In step S14 and step S15, for example, when an instruction corresponding to each other remote operation request such as motor inspection or sensor inspection is input from the attendant terminal 1, the banknote picker 2 displays an execution notice of control of the banknote picker 2 corresponding to the instruction on the input/output unit 220, receives an input of whether execution of the control is possible, and transmits the received execution possibility to the attendant terminal 1. When the banknote sorter 2 receives an executable input of control via the input/output unit 220, control of the banknote sorter 2 is started.
Next, in step S16a and step S16b, the attendant terminal 1 and the banknote sorter 2 share the screen, and an attendant operation screen 124 is displayed on the attendant terminal 1. In the screen sharing, the attendant terminal 1 has the operation authority of the banknote picker 2, and the banknote picker 2 does not have the operation authority of the banknote picker 2. In the screen sharing of the maintainer operation screen 124, the maintainer terminal 1 performs remote operation (step S17), accepts execution of the remote operation, controls the banknote sorter 2, performs inspection (step S18), and the maintainer terminal 1 acquires operation of driving and stopping the driver of the banknote sorter 2 or turning on and off the state of the sensor type banknote sorter 2 (step S17) until inspection of the banknote sorter 2 is completed (step S19).
In step S17 and step S18, for example, the maintainer terminal 1 receives an operation request at the time of remote maintenance of the banknote sorter 2 by the maintainer via the input/output unit 12, and inputs an instruction corresponding to the received operation request to the banknote sorter 2 via the network N. The banknote sorter 2 obtains the state of the banknote sorter 2 controlled in response to the instruction input from the attendant terminal 1, and the attendant terminal 1 obtains the state of the banknote sorter 2 controlled in response to the instruction from the banknote sorter 2.
In step S20a and step S20b following step S19, the maintainer terminal 1 and the banknote sorter 2 end screen sharing of the remote operation screen. At this time, the banknote sorter 2 restores the operation authority of the banknote sorter 2, and the present apparatus is made operable. Next, in step S21, the banknote sorter 2 after trouble removal by the above remote maintenance is returned to the normal operation (operation).
(effects of embodiment 1)
In the present embodiment, the maintainer can confirm the behavior of the banknote picker by remote operation in real time, in addition to information such as error code, manufacturing number, obstacle history, and work rate of the banknote picker, without giving an operator of the banknote picker an unease or trust. As described above, according to the present embodiment, it is possible to identify an obstacle without going to the site from the remote site by performing error reproduction and behavior confirmation of the banknote picker at the time of error generation. Therefore, the state of the banknote sorter can be grasped more accurately, and the obstacle can be easily determined, so that inefficient business trip access by maintenance staff can be reduced, and maintenance cost can be reduced.
Further, by displaying attribute information such as personal information of a maintenance person who performs remote operation, it is possible to reduce the anxiety of the end user of the remotely operated banknote picker 2. The personal data of maintainer can also be always displayed on the upper right of the picture in the corner window mode.
In addition, in the case of performing the sensor inspection, the confirmation can be performed in the same flow as the operation of the driver described above. At the time of sensor inspection, the operator of the banknote sorter receives the sensor from a remote location, performs screen sharing, and confirms whether or not the operator performs an operation according to the specific request while viewing a state change of the sensor that can be referred to through the shared screen, while communicating the specific request (for example, whether or not the banknote remains to be checked by opening or closing the cover, and whether or not the banknote is to be taken out) to the operator of the banknote sorter through a telephone.
In the case where the defect of the banknote sorter has been determined by remote maintenance, the degradation of the banknote sorter may be performed to continue the operation, or a file such as firmware provided in the banknote sorter may be updated.
Embodiment 2
In embodiment 1 described above, it is assumed that the operator is performing a business in the vicinity of the banknote sorter in which an error has occurred. However, since the operator is restricted, there are many cases where the operator is performing other business in a state where the banknote sorter 2, which is not recovered due to an error, is placed. Alternatively, sometimes an operator operates multiple devices within the same facility, working away from the malfunctioning note picker and in other note pickers. In such a case, if a person who can give access permission to the access from the maintainer terminal to the banknote picker 2 in which an error has occurred is limited to an operator who is performing a business in the vicinity of the banknote picker, a problem such as delay of the error handling may occur.
Therefore, even an operator of a banknote sorter other than the banknote sorter in which the error has occurred can give access permission to the access from the maintainer terminal to the banknote sorter in which the error has occurred.
Fig. 13 is a diagram showing an example of the access process to the banknote sorter 2 performed by the maintainer in embodiment 2. In the example of fig. 13, the banknote sorter that has generated the error is assumed to be the banknote sorter 2a. As shown in fig. 13, the notification of the permission to access the wrong banknote picker 2a is requested for all banknote pickers 2 and management terminals 3 on the network, and the permission can be input from any one of the devices. Thus, access permission to the banknote picker 2a that is causing an error can be given to the maintainer terminal 1 from a device other than the banknote picker 2a that is causing an error.
In the present embodiment, the notification of the access permission is performed for all the banknote pickers 2 and the management terminals 3 on the network N, but the notification may be limited to a limited device such as the management terminal 3 alone or the specific banknote picker 2. Only the device that has received the notification seeking access permission can give access permission to the banknote picker 2a that has generated the error.
In the present embodiment, the maintainer terminal notifies all banknote pickers 2 and management terminals 3 on the network N of the access permission, and if permission is input from one of the devices, the maintainer terminal is allowed to access the banknote pickers having an error, but it is also possible to apply majority voting logic to whether access is possible from all or a certain number of devices, and access permission is only performed if permission of a certain proportion or more is obtained.
In the present embodiment, the management terminal 3 may be omitted. Further, the present invention is not limited to the access permission, and may be configured to be able to give permission to the execution of remote operation to a request for remote operation such as motor inspection or sensor inspection.
Embodiment 3
However, in embodiments 1 and 2 described above, the case where the operator of the banknote sorter performs access to the banknote sorter from the maintainer terminal in response to a request for support from the operator side when an error occurs in the banknote sorter has been described.
On the other hand, a financial terminal device such as a banknote sorter often requires regular maintenance. Before the regular check is performed, it is confirmed whether the check is actually required without going to the scene, so that the unnecessary business trip check is not performed, and the maintenance cost can be reduced. This example will be described as embodiment 3.
Fig. 14 is a diagram showing an example of access processing to the banknote sorter 2 performed by a maintainer in embodiment 3. As shown in fig. 14, when the timing of regular inspection of the banknote picker 2 is approaching, the maintainer searches for access to the banknote picker 2 to be inspected, and therefore, transmits the unique serial number of the banknote picker 2 to be inspected to the management terminal 3, and searches for access permission to the banknote picker 2 to be inspected to the manager. The manager permits access at an appropriate timing while checking the service processing status of the banknote sorter 2 to be inspected. If the manager determines that the banknote sorter 2 to be inspected has a high traffic load and is not permitted to access, the manager may reject the access.
In the present embodiment, the management terminal 3 is configured to transmit the access permission, but the present invention is not limited to this, and the banknote sorter 2 as a target of the periodic inspection may transmit the access permission.
When the attendant is permitted to access, the attendant accesses the banknote sorter from the attendant terminal 1, and executes various test menus from the attendant mode screen 125 and the like shown in fig. 8, so as to confirm whether or not various operation values of the banknote sorter 2, such as the output level of the sensor and the rotation speed of the motor, are within allowable ranges. If the various operations of the banknote sorter 2 are within the allowable range, the access schedule for the periodic inspection is delayed, and if the dangerous value is within a certain range, the access schedule for the periodic inspection is advanced and the early business trip maintenance is performed, so that the maintenance inspection can be more effectively and efficiently realized.
In addition, the remote maintenance processing in the present embodiment is omitted from step S11 and starts from step S12, as compared with the remote maintenance processing in embodiment 1 shown in fig. 12.
In the present embodiment, since regular inspection is performed, it is known in advance to perform access to the banknote sorter to be inspected, and illegal access can be prevented. Further, each banknote sorter or management terminal manages the timing of the last periodic inspection, and can determine that the access is not true, for example, when there is an access from a timing that is significantly deviated from the inspection cycle.
Embodiment 4
Although the access request is transmitted from the maintainer terminal 1 to the management terminal 3 or the banknote picker 2 of the subject, if there is no response to permit or reject the access for a predetermined time, the forced access may be permitted after the lapse of the predetermined time. This example will be described as embodiment 4.
Fig. 15 is a diagram showing a display example of the forced access announcement display 123a according to embodiment 4. Fig. 15 shows, as an example, that the destination to which the banknote picker 2 is attached is the banknote picker, but the same applies even if the destination to which the banknote picker is attached is the management terminal 3. If the forced access is permitted, as shown in fig. 15, a forced access notification display 123a for notifying the forced access permission n seconds later may be displayed on the end user agreement waiting screen 123. The forced access announcement display 123a may include a Yes button to be pressed when the forced access is permitted or a No button to be pressed when the forced access is denied.
According to the present embodiment, it is possible to avoid unnecessary waiting time in the maintainer terminal 1, which is generated to continuously wait for an access-enabled response, even if an access request is transmitted from the maintainer terminal 1, and to efficiently perform remote maintenance.
(hardware configuration of a computer for realizing operation terminal 200 and attendant terminal 1)
Fig. 16 is a diagram showing an example of a hardware configuration of a computer that implements the operation terminal 200 and the maintainer terminal 1. In the computer 5000 implementing the operation terminal 200 and the maintenance person terminal 1, a processor 5300 typified by a CPU (central processing unit (Central Processing Unit)), a memory 5400 such as a RAM (random access memory (Random Access Memory)), an input device 5600 (for example, a keyboard, a mouse, a touch panel, or the like), and an output device 5700 (for example, a video graphics card connected to an external display monitor) are connected to each other through the memory controller 5500. In the computer 5000, programs for realizing the operation terminal 200 and the maintenance person terminal 1 are read from an external storage device 5800 such as an SSD or an HDD via an I/O (Input/Output) controller 5200, and executed by the processor 5300 and the memory 5400 in linkage, thereby realizing the operation terminal 200 and the maintenance person terminal 1. Alternatively, the programs for realizing the operation terminal 200 and the maintenance person terminal 1 may be obtained by reading from a distributable recording medium by a medium reading device or may be obtained from an external computer by communication via the network interface 5100.
The present invention is not limited to the above-described embodiments, and includes various modifications. For example, the above-described embodiments are described in detail for the purpose of easily understanding the present invention, and are not limited to the configuration in which all the components described are necessarily provided. In addition, as long as there is no contradiction, a part of the structure of one embodiment may be replaced with the structure of another embodiment, and the structure of the embodiment may be added to the structure of one embodiment. Further, the addition, deletion, substitution, integration, or expansion of the structure can be performed for a part of the structure of each embodiment. The structure and the process described in the embodiments can be appropriately extended or integrated based on the process efficiency or the installation efficiency.

Claims (8)

1. A remote maintenance system for a banknote handling apparatus, characterized in that,
comprises a banknote handling device connected to a network, and a terminal capable of communicating with the banknote handling device via the network,
the terminal is provided with:
an input unit for receiving an operation request from a maintenance person for remote maintenance of the banknote handling apparatus;
a terminal-side control unit that inputs an instruction corresponding to the operation request received via the input unit to the banknote handling apparatus via the network, and obtains a state of the banknote handling apparatus based on control corresponding to the instruction from the banknote handling apparatus; and
An output unit configured to output the state of the banknote handling apparatus acquired by the terminal-side control unit,
the banknote handling apparatus includes:
a device-side control unit that controls the banknote handling device in accordance with a command input from the terminal, obtains the state of the banknote handling device based on the control,
the banknote handling apparatus further comprises an apparatus-side input unit,
the apparatus-side control unit performs:
when a connection to the banknote handling apparatus is requested from the terminal via the network, an input of whether the connection is possible is received via the apparatus-side input unit,
when receiving a connectable input to the banknote handling apparatus via the apparatus-side input unit, the banknote handling apparatus starts to be connected via the network based on the terminal,
the banknote handling apparatus further comprises an apparatus-side output unit,
the apparatus-side control unit performs:
when the instruction is input from the terminal, it is determined whether or not to output an execution notice of control of the banknote processing apparatus corresponding to the instruction from the apparatus-side output unit based on the operation content of control of the banknote processing apparatus corresponding to the instruction input from the terminal,
Outputting the execution notice and a message for prompting the attention of an operator of the banknote handling apparatus from the apparatus side output section at least when the operation content of the control of the banknote handling apparatus corresponding to the instruction inputted from the terminal is motor verification,
when it is determined that the execution notice is to be output, an input of whether or not execution of the control is possible is received via the device-side input unit, and when an input of enabling execution of the control is received via the device-side input unit, control of the banknote handling device is started.
2. A remote maintenance system for a banknote handling apparatus according to claim 1,
the banknote handling apparatus is provided in a plurality of banknote handling apparatuses,
the connectable and executable inputs can be accepted by any of the plurality of banknote handling apparatuses and the management terminal connected to the network.
3. A remote maintenance system for a banknote handling apparatus according to claim 1,
the banknote handling apparatus is provided in a plurality of banknote handling apparatuses,
the connectable and executable inputs can be received only by one or more of the plurality of banknote handling apparatuses and the management terminal connected to the network.
4. A remote maintenance system for a banknote handling apparatus according to claim 1,
the banknote handling apparatus outputs attribute information of a maintainer who inputs the request for connection to the terminal from the apparatus-side output unit.
5. A remote maintenance system for a banknote handling apparatus according to claim 1,
the banknote handling apparatus cannot directly operate the apparatus while the apparatus-side control unit is controlling the banknote handling apparatus in response to a command input from the terminal.
6. A remote maintenance system for a banknote handling apparatus according to claim 1,
when an adverse event occurs in the banknote handling apparatus, the banknote handling apparatus can receive a request for remote maintenance of the banknote handling apparatus by the maintainer, send the received request to the terminal,
and the terminal receives the operation request by the maintainer according to the received request.
7. A remote maintenance system for a banknote handling apparatus according to claim 1,
when a screen for receiving the operation request is displayed on the terminal, the connection is made unreleasable.
8. A remote maintenance method of a banknote handling apparatus is characterized in that,
is a remote maintenance method performed by a remote maintenance system of a banknote handling apparatus having a banknote handling apparatus connected to a network and a terminal capable of communicating with the banknote handling apparatus via the network,
the terminal performs:
receives an operation request from a maintainer during remote maintenance of the banknote handling apparatus,
inputting an instruction corresponding to the received operation request to the banknote handling apparatus via the network, acquiring a state of the banknote handling apparatus based on control corresponding to the instruction from the banknote handling apparatus,
outputting the acquired state of the banknote handling apparatus,
the banknote handling apparatus performs:
control of the banknote handling apparatus is performed in accordance with a command input from the terminal, a state of the banknote handling apparatus based on the control is acquired,
the banknote handling apparatus further performs:
when a connection to the banknote handling apparatus is requested from the terminal via the network, an input of whether the connection is possible is received,
when receiving a connectable input to the banknote handling apparatus, starting connection to the banknote handling apparatus via the network based on the terminal,
When the instruction is input from the terminal, it is determined whether or not to output an execution notice of control of the banknote processing apparatus corresponding to the instruction based on the operation content of control of the banknote processing apparatus corresponding to the instruction input from the terminal,
outputting the execution notice and a message for prompting the attention of an operator of the banknote processing apparatus at least in the case where the operation content of the control of the banknote processing apparatus corresponding to the instruction inputted from the terminal is motor verification,
when it is determined that the execution notice is to be output, an input of whether the execution of the control is possible is received, and when an input of the execution of the control is received, the control of the banknote processing apparatus is started.
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