CN112333444A - Equipment maintenance method, device, equipment and storage medium - Google Patents

Equipment maintenance method, device, equipment and storage medium Download PDF

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Publication number
CN112333444A
CN112333444A CN202011211517.7A CN202011211517A CN112333444A CN 112333444 A CN112333444 A CN 112333444A CN 202011211517 A CN202011211517 A CN 202011211517A CN 112333444 A CN112333444 A CN 112333444A
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equipment
maintenance
operation video
video
parameters
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CN112333444B (en
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郑艳艳
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Gree Electric Appliances Inc of Zhuhai
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Gree Electric Appliances Inc of Zhuhai
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04NPICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N17/00Diagnosis, testing or measuring for television systems or their details
    • H04N17/04Diagnosis, testing or measuring for television systems or their details for receivers

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  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • General Health & Medical Sciences (AREA)
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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The application relates to a method, a device, equipment and a storage medium for equipment maintenance, wherein the method comprises the following steps: acquiring use related parameters of maintenance equipment; comparing and analyzing the use related parameters with pre-stored standard parameters to obtain a detection result of the maintenance equipment; if the detection result comprises an abnormal condition, generating an operation video of a solution corresponding to the abnormal condition; and carrying out equipment maintenance based on the operation video. The method and the device are used for providing an equipment maintenance scheme for a user.

Description

Equipment maintenance method, device, equipment and storage medium
Technical Field
The present disclosure relates to the field of equipment maintenance technologies, and in particular, to an equipment maintenance method, an apparatus, equipment, and a storage medium.
Background
With the progress of society and the improvement of living standard of people, the use of household appliances has occupied an important part of our daily life. However, accidents of the home appliances sometimes occur, and therefore, the safety of the home appliances is important.
However, in daily life, many family members do not understand the maintenance of the home appliances, and the maintenance of the home appliances is difficult, which causes a problem of potential safety hazard. In addition, many family members do not know how to handle when an abnormality occurs in the home appliance. Moreover, home appliance maintenance cost is high.
Disclosure of Invention
The application provides an equipment maintenance method, an equipment maintenance device, equipment and a storage medium, which are used for providing an equipment maintenance scheme for a user.
In a first aspect, the present application provides an equipment overhaul method, comprising:
acquiring use related parameters of maintenance equipment;
comparing and analyzing the use related parameters with pre-stored standard parameters to obtain a detection result of the maintenance equipment;
if the detection result comprises an abnormal condition, generating an operation video of a solution corresponding to the abnormal condition;
and carrying out equipment maintenance based on the operation video.
Optionally, the usage-related parameters include: current operating parameters and historical parameters;
comparing and analyzing the use related parameters with pre-stored standard parameters to obtain a detection result of the maintenance equipment, wherein the detection result comprises the following steps:
determining the loss degree of the overhaul equipment according to the historical parameters;
and when the difference value between the current operation parameter and the standard parameter exceeds a preset threshold value, determining the detection result of the maintenance equipment by combining the loss degree of the maintenance equipment.
Optionally, generating an operation video of a solution corresponding to the abnormal situation includes:
generating a video detection report according to the usage-related parameters, the standard parameters, the detection result and the abnormal condition, wherein the video detection report comprises: fault location and resolution;
constructing virtual characters and virtual equipment corresponding to the overhaul equipment;
and generating the operation video of the virtual character corresponding to the abnormal condition for operating the virtual equipment according to the fault part and the solution.
Optionally, the operating the video comprises: three-dimensional operation video;
based on the operation video, carrying out equipment maintenance, including:
and sending the three-dimensional operation video to mixed reality virtual equipment (MR) equipment, watching the three-dimensional operation video by using the MR equipment, and carrying out equipment maintenance according to the three-dimensional operation video of the virtual equipment operated by the virtual character.
Optionally, obtaining usage-related parameters of the service equipment comprises:
acquiring, with the MR device, the usage-related parameters of the servicing device;
and/or inputting the use-related parameters of the overhaul equipment by using terminal input equipment.
Optionally, after generating the operation video of the solution corresponding to the abnormal situation, the method further includes:
and converting the three-dimensional operation video into a two-dimensional operation video, and sending the converted two-dimensional operation video to a first appointed terminal.
Optionally, after performing equipment maintenance based on the operation video, the method further includes:
acquiring a maintenance result identifier of the maintenance equipment, wherein the maintenance result identifier comprises: the abnormal situation is not resolved;
and if the maintenance result identification indicates that the abnormal condition is not solved, generating a door-to-door maintenance instruction, and sending the door-to-door maintenance instruction to a second designated terminal.
In a second aspect, the present application provides an equipment servicing device comprising:
the acquisition module is used for acquiring use related parameters of the maintenance equipment;
the comparison module is used for comparing and analyzing the use related parameters and pre-stored standard parameters to obtain a detection result of the maintenance equipment;
the generation module is used for generating an operation video of a solution corresponding to an abnormal situation if the detection result comprises the abnormal situation;
and the maintenance module is used for carrying out equipment maintenance based on the operation video.
In a third aspect, the present application provides an electronic device, comprising: the system comprises a processor, a communication component, a memory and a communication bus, wherein the processor, the communication component and the memory are communicated with each other through the communication bus; the memory for storing a computer program; the processor is configured to execute the program stored in the memory, and implement the equipment servicing plan of the first aspect.
In a fourth aspect, the present application provides a computer readable storage medium storing a computer program which, when executed by a processor, implements the equipment servicing plan of the first aspect.
Compared with the prior art, the technical scheme provided by the embodiment of the application has the following advantages: the method provided by the embodiment of the application comprises the steps of obtaining use related parameters of maintenance equipment, comparing and analyzing the use related parameters with prestored standard parameters, obtaining detection results of the maintenance equipment, generating operation videos of solutions corresponding to abnormal conditions if the detection results comprise the abnormal conditions, and carrying out equipment maintenance based on the operation videos.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without inventive exercise.
FIG. 1 is a schematic flow chart of an equipment overhaul method in an embodiment of the present application;
FIG. 2 is a schematic flow chart of a specific method for equipment maintenance in an embodiment of the present application;
FIG. 3 is a schematic structural diagram of an equipment servicing system in an embodiment of the present application;
FIG. 4 is a schematic structural diagram of an equipment maintenance device in an embodiment of the present application;
fig. 5 is a schematic structural diagram of an electronic device in an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The embodiment of the application provides an equipment maintenance method, which can be applied to a server and terminal equipment, and is specifically realized as shown in fig. 1:
it should be noted that the cases mentioned in the embodiments of the present application are only for illustration and are not used to limit the protection scope of the present application, and the following cases related to illustration are not described in any way.
Step 101, obtaining use related parameters of the maintenance equipment.
Specifically, the service device may be a household appliance, such as a refrigerator, a color tv, a washing machine, etc., and the service device is taken as the household appliance for illustration.
In one embodiment, a mixed reality Virtual Device (MR Device) may be utilized to acquire usage-related parameters of the service Device. Wherein, the MR equipment can be MR glasses, MR helmet, etc., and the parameters related to the use of the detection equipment include: equipment appearance, equipment model, equipment production date, equipment power consumption, equipment energy consumption and the like. For example, the user scans the refrigerator using the MR glasses to obtain usage-related parameters of the refrigerator.
And/or inputting the use related parameters of the overhaul equipment by using the terminal input equipment. The terminal data device includes: keyboard, mouse, camera, scanner, etc.
Specifically, the user may acquire the usage-related parameters of the maintenance device by using only the MR device, or input the usage-related parameters of the maintenance device by using only the terminal input device, or acquire the usage-related parameters of the maintenance device by using a combination of the MR device and the terminal input device.
And 102, comparing and analyzing the use related parameters with the pre-stored standard parameters to obtain the detection result of the maintenance equipment.
Specifically, the standard parameters stored in advance are: when a user purchases a new household appliance, acquiring standard parameters of the household appliance; or when a new household appliance is produced and is about to flow into the market, the standard parameters of the household appliance are acquired. Wherein, the standard parameters include: device appearance, device model, device generation date, device power consumption, device energy consumption, and the like.
Specifically, the usage-related parameters include: current operating parameters and historical parameters. Wherein the current operating parameters are: when the household appliance is overhauled, the current equipment appearance, equipment model, equipment power consumption, equipment energy consumption and other information of the household appliance have the following historical parameters: service life of the maintenance equipment, service frequency of each function of the maintenance equipment, maintenance record of the maintenance equipment and the like.
In one embodiment, the extent of wear of the service equipment is determined based on historical parameters. For example, the degree of wear of the service equipment is determined from the service life of the service equipment, the frequency of use of each function of the service equipment, and the service record of the service equipment. And when the difference value between the current operation parameter and the standard parameter exceeds a preset threshold value, determining the detection result of the maintenance equipment by combining the loss degree of the maintenance equipment.
For example, the device power consumption in the standard parameter of one refrigerator is 1 degree of power consumed a day, the device power consumption in the obtained current operation parameter of the refrigerator is 4 degrees of power consumed a day, the preset threshold is 2, and the difference between the current operation parameter and the standard parameter is 3, so that the difference between the current operation parameter and the preset threshold is over. In this case, if the service life is 10 years in combination with the service life in the history parameters of the refrigerator, the degree of wear is large because the service life of the refrigerator is long. Therefore, the detection result is determined as the absence of the abnormal situation. If the service life of the refrigerator is 1 year, the service life of the refrigerator is short, and the loss degree is small, so that the detection result is determined to be the existence of abnormal conditions.
Specifically, the detection result includes: abnormal situations and non-abnormal situations.
And 103, if the detection result comprises an abnormal situation, generating an operation video of a solution corresponding to the abnormal situation.
Specifically, the operation video includes a three-dimensional operation video.
In one embodiment, if the detection result includes an abnormal condition, a video detection report is generated according to the usage-related parameter, the standard parameter, the detection result, and the abnormal condition, where the video detection report includes: standard parameters, usage-related parameters, detection results, location of the fault, solution, and effects that would result if the fault were not resolved. And further, constructing a virtual character and virtual equipment corresponding to the maintenance equipment, and generating an operation video of the virtual character corresponding to the abnormal condition for operating the virtual object according to the fault part and the solution.
If the detection result does not include the abnormal condition, generating a video detection report according to the use related parameters, the standard parameters and the detection result, wherein the video detection report comprises: standard parameters, usage-related parameters, test results, and potential safety hazard problems that may arise.
The video detection report can be an animation video, so that the report is more vivid and understandable.
In a specific embodiment, after an operation video of a solution corresponding to an abnormal situation is generated, a three-dimensional operation video is converted into a two-dimensional operation video, and the converted two-dimensional operation video is sent to a first designated terminal, wherein the first designated terminal can be a mobile phone, a computer, a tablet and the like. Further, the user can view the two-dimensional operation video through the first designated terminal.
Specifically, the three-dimensional operation video may be converted into a two-dimensional operation video using 3D Studio Max (3D Max) software.
According to the method and the device, the three-dimensional operation video is converted into the two-dimensional operation video and is sent to the first appointed terminal, so that the user can watch the three-dimensional operation video repeatedly.
Of course, the video detection report may also be sent to the first designated terminal, allowing the user to view it repeatedly.
And step 104, carrying out equipment maintenance based on the operation video.
In one specific embodiment, after the three-dimensional operation video of the solution corresponding to the abnormal situation is generated, the three-dimensional operation video is sent to the MR device, the MR device is used for watching the three-dimensional operation video, and the device maintenance is carried out according to the three-dimensional operation video of the virtual device operated by the virtual character.
In one embodiment, after the equipment maintenance is performed based on the operation video, if the abnormal condition is not repaired, a maintenance result identifier of the maintenance equipment is obtained, and the maintenance result identifier includes: the abnormal situation is not resolved; and if the maintenance result identification indicates that the abnormal condition is not solved, generating a door-to-door maintenance instruction, and sending the door-to-door maintenance instruction to a second specified terminal, wherein the second specified terminal can be a mobile phone, a computer, a tablet and the like.
Wherein, overhaul the result sign and still include: the abnormal situation is resolved. And based on the operation video, after the equipment is overhauled, acquiring an overhaul result identifier of the overhauled equipment, and determining that the equipment is overhauled if the overhaul result identifier is that the abnormal condition is solved.
Specifically, if the maintenance result is identified that the abnormal condition is not solved, a door-to-door maintenance instruction is generated, the door-to-door maintenance instruction is sent to a second specified terminal, an actual solution of the maintenance equipment is recorded, and a solution library is updated according to the actual solution.
In the following, referring to fig. 2, a specific description of the method for repairing equipment is given by taking the abnormal condition of the repaired equipment as an example:
in step 201, using relevant parameters of the overhaul device are obtained through the MR device.
Step 202, pre-stored standard parameters of the maintenance equipment are obtained.
And step 203, comparing and analyzing the use related parameters with the pre-stored standard parameters to obtain the abnormal condition of the maintenance equipment.
And step 204, generating a solution corresponding to the abnormal situation according to the abnormal situation.
And step 205, generating a video detection report according to the abnormal situation, the use related parameters, the standard parameters and the solution.
And step 206, constructing virtual characters and virtual equipment corresponding to the maintenance equipment, and generating an operation video according to a solution provided by abnormal conditions generated by the maintenance equipment.
And step 207, carrying out equipment maintenance based on the operation video.
And step 208, judging whether the abnormal condition of the maintenance equipment is solved or not according to the maintenance result identification, if the abnormal condition is not solved, executing step 209, otherwise, executing step 210.
And step 209, generating a door-to-door maintenance instruction, and sending the door-to-door maintenance instruction to a second designated terminal.
And step 210, detecting that the equipment is successfully maintained.
Specifically, the present application provides an equipment servicing system, as shown in fig. 3, the system comprising: an image entry system 301, a product data entry system 302, an anomaly data processing system 303, an information storage system 304, an image processing system 305, a processing system 306, a data management system 307, an image/video display system 308, an information analysis system 309, an MR device 310, a terminal input device 311, a feedback system 312.
The image entry system 301 is configured to enter a first standard parameter of the maintenance equipment, such as an equipment appearance, an equipment model, and the like.
And the product data entry system 302 is used for entering second standard parameters of the maintenance equipment, such as equipment power consumption, equipment energy consumption and the like.
The first standard parameter and the second standard parameter jointly form a standard parameter.
And the abnormal data processing system 303 is used for entering a solution aiming at the abnormal situation and corresponding to the abnormal situation, and the like.
And the information storage system 304 is used for storing information such as standard parameters, abnormal situations and solutions corresponding to the abnormal situations, which are input by the image input system 301, the product data input system 302 and the abnormal data processing system 303. The information storage system 304 is also used to input stored information to the image processing system 305.
And an image processing system 305 for creating a virtual character and a virtual device corresponding to the service device based on the information stored in the information storage system 304.
And the processing system 306 is used for generating an operation video aiming at the solution provided by the abnormal situation generated by the overhaul equipment and sending the operation video to the image/video display system 308.
The data management system 307 is used for updating standard parameters, solutions and the like of the overhaul equipment, and is also used for inputting the overhaul equipment corresponding to the relevant parameters and the solutions into the processing system 306.
An image/video display system 308 for displaying the operating video. A virtual space exists in the image/video display system 308, and receives the operation video sent by the processing system 306, and displays the operation video in the virtual space.
And an information analysis system 309 for comparing and analyzing the usage-related parameters with the pre-stored standard parameters to obtain the abnormal condition of the maintenance equipment.
The MR device 310 is used for acquiring usage related parameters of the service device.
And the terminal input device 311 is used for acquiring the use related parameters of the maintenance equipment.
And a feedback system 312 for refining the solution library according to the refining condition of the abnormal condition.
The method provided by the embodiment of the application comprises the steps of obtaining use related parameters of maintenance equipment, comparing and analyzing the use related parameters with prestored standard parameters, obtaining detection results of the maintenance equipment, generating operation videos of solutions corresponding to abnormal conditions if the detection results comprise the abnormal conditions, and carrying out equipment maintenance based on the operation videos.
The embodiment of the present application further provides an apparatus maintenance device, and specific implementation of the apparatus may refer to description of the method embodiment, and repeated details are not repeated, as shown in fig. 4, the apparatus mainly includes:
an obtaining module 401, configured to obtain usage-related parameters of the maintenance device.
And a comparison module 402, configured to compare and analyze the usage-related parameters with pre-stored standard parameters to obtain a detection result of the maintenance device.
A generating module 403, configured to generate an operation video of a solution corresponding to an abnormal situation if the detection result includes the abnormal situation.
And the maintenance module 404 is configured to perform equipment maintenance based on the operation video.
In an embodiment, the comparing module 402 is specifically configured to use the related parameters including: determining the loss degree of the maintenance equipment according to the current operation parameters and the historical parameters; and when the difference value between the current operation parameter and the standard parameter exceeds a preset threshold value, determining the detection result of the maintenance equipment by combining the loss degree of the maintenance equipment.
In an embodiment, the generating module 403 is specifically configured to generate a video detection report according to the usage-related parameter, the standard parameter, the detection result, and the abnormal condition, where the video detection report includes: fault location and resolution; constructing virtual devices corresponding to virtual characters and maintenance devices; and generating an operation video of the virtual character corresponding to the abnormal situation for operating the virtual equipment according to the fault part and the solution.
In an embodiment, the service module 404, in particular for operating the video, includes: and the three-dimensional operation video is sent to the mixed reality virtual equipment MR equipment, the MR equipment is used for watching the three-dimensional operation video, and equipment maintenance is carried out according to the three-dimensional operation video of the virtual equipment operated by the virtual character.
In a specific embodiment, the obtaining module 401 is specifically configured to acquire, by using an MR device, usage-related parameters of a maintenance device; and/or inputting the use related parameters of the overhaul equipment by using the terminal input equipment.
In a specific embodiment, the generating module 403 is further configured to convert the three-dimensional operation video into a two-dimensional operation video, and send the converted two-dimensional operation video to a first designated terminal.
In an embodiment, the overhaul module 404 is further configured to obtain an overhaul result identifier of the overhaul device, where the overhaul result identifier includes: the abnormal situation is not resolved; and if the maintenance result identification indicates that the abnormal condition is not solved, generating a door-to-door maintenance instruction, and sending the door-to-door maintenance instruction to a second designated terminal.
Based on the same concept, an embodiment of the present application further provides an electronic device, as shown in fig. 5, the electronic device mainly includes: a processor 501, a communication component 502, a memory 503 and a communication bus 504, wherein the processor 501, the communication component 502 and the memory 503 are in communication with each other through the communication bus 504. Wherein, the memory 503 stores the program that can be executed by the processor 501, and the processor 501 executes the program stored in the memory 503, implementing the following steps: acquiring use related parameters of maintenance equipment; comparing and analyzing the use related parameters with the pre-stored standard parameters to obtain the detection result of the maintenance equipment; if the detection result comprises an abnormal condition, generating an operation video of a solution corresponding to the abnormal condition; and based on the operation video, carrying out equipment maintenance.
The communication bus 504 mentioned in the above electronic device may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The communication bus 504 may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in FIG. 5, but this is not intended to represent only one bus or type of bus.
The communication component 502 is used for communication between the electronic device and other devices described above.
The Memory 503 may include a Random Access Memory (RAM) or a non-volatile Memory (non-volatile Memory), such as at least one disk Memory. Alternatively, the memory may be at least one memory device located remotely from the aforementioned processor 501.
The Processor 501 may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), etc., and may also be a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic devices, discrete gates or transistor logic devices, and discrete hardware components.
In yet another embodiment of the present application, there is also provided a computer-readable storage medium having a computer program stored therein, which, when run on a computer, causes the computer to perform the equipment servicing method described in the above embodiment.
In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the application to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored on a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wire (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wirelessly (e.g., infrared, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that includes one or more of the available media. The available media may be magnetic media (e.g., floppy disks, hard disks, tapes, etc.), optical media (e.g., DVDs), or semiconductor media (e.g., solid state drives), among others.
It is noted that, in this document, relational terms such as "first" and "second," and the like, may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The foregoing are merely exemplary embodiments of the present invention, which enable those skilled in the art to understand or practice the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (10)

1. An equipment servicing method, comprising:
acquiring use related parameters of maintenance equipment;
comparing and analyzing the use related parameters with pre-stored standard parameters to obtain a detection result of the maintenance equipment;
if the detection result comprises an abnormal condition, generating an operation video of a solution corresponding to the abnormal condition;
and carrying out equipment maintenance based on the operation video.
2. The equipment servicing method of claim 1, wherein the usage-related parameters comprise: current operating parameters and historical parameters;
comparing and analyzing the use related parameters with pre-stored standard parameters to obtain a detection result of the maintenance equipment, wherein the detection result comprises the following steps:
determining the loss degree of the overhaul equipment according to the historical parameters;
and when the difference value between the current operation parameter and the standard parameter exceeds a preset threshold value, determining the detection result of the maintenance equipment by combining the loss degree of the maintenance equipment.
3. The equipment servicing method of claim 2, wherein generating an operational video of a solution corresponding to the abnormal situation comprises:
generating a video detection report according to the usage-related parameters, the standard parameters, the detection result and the abnormal condition, wherein the video detection report comprises: fault location and resolution;
constructing virtual characters and virtual equipment corresponding to the overhaul equipment;
and generating the operation video of the virtual character corresponding to the abnormal condition for operating the virtual equipment according to the fault part and the solution.
4. The equipment servicing method of claim 3, wherein the operating video comprises: three-dimensional operation video;
based on the operation video, carrying out equipment maintenance, including:
and sending the three-dimensional operation video to mixed reality virtual equipment (MR) equipment, watching the three-dimensional operation video by using the MR equipment, and carrying out equipment maintenance according to the three-dimensional operation video of the virtual equipment operated by the virtual character.
5. The equipment servicing method of claim 4, wherein obtaining usage-related parameters of servicing equipment comprises:
acquiring, with the MR device, the usage-related parameters of the servicing device;
and/or inputting the use-related parameters of the overhaul equipment by using terminal input equipment.
6. The equipment servicing method of claim 5, further comprising, after generating an operation video of a solution corresponding to the abnormal situation:
and converting the three-dimensional operation video into a two-dimensional operation video, and sending the converted two-dimensional operation video to a first appointed terminal.
7. The equipment servicing method of any one of claims 1 to 6, further comprising, after performing equipment servicing based on the operation video:
acquiring a maintenance result identifier of the maintenance equipment, wherein the maintenance result identifier comprises: the abnormal situation is not resolved;
and if the maintenance result identification indicates that the abnormal condition is not solved, generating a door-to-door maintenance instruction, and sending the door-to-door maintenance instruction to a second designated terminal.
8. An equipment servicing device, comprising:
the acquisition module is used for acquiring use related parameters of the maintenance equipment;
the comparison module is used for comparing and analyzing the use related parameters and pre-stored standard parameters to obtain a detection result of the maintenance equipment;
the generation module is used for generating an operation video of a solution corresponding to an abnormal situation if the detection result comprises the abnormal situation;
and the maintenance module is used for carrying out equipment maintenance based on the operation video.
9. An electronic device, comprising: the system comprises a processor, a communication component, a memory and a communication bus, wherein the processor, the communication component and the memory are communicated with each other through the communication bus;
the memory for storing a computer program;
the processor, configured to execute the program stored in the memory, to implement the equipment servicing method of any one of claims 1-7.
10. A computer-readable storage medium, storing a computer program, wherein the computer program, when executed by a processor, implements the equipment servicing method of any of claims 1-7.
CN202011211517.7A 2020-11-03 2020-11-03 Equipment maintenance method, device, equipment and storage medium Active CN112333444B (en)

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