CN112260930B - 创建跨通信信道的全局对话线程的系统和方法 - Google Patents

创建跨通信信道的全局对话线程的系统和方法 Download PDF

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CN112260930B
CN112260930B CN202010616941.3A CN202010616941A CN112260930B CN 112260930 B CN112260930 B CN 112260930B CN 202010616941 A CN202010616941 A CN 202010616941A CN 112260930 B CN112260930 B CN 112260930B
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conversation
global
conversation thread
threads
conversations
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CN112260930A (zh
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S·S·穆塔斯瓦米
S·达斯
Y·M·帕特奈克
N·V·拉文德拉
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International Business Machines Corp
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International Business Machines Corp
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Priority claimed from US16/460,482 external-priority patent/US11398996B2/en
Priority claimed from US16/460,485 external-priority patent/US11245654B2/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/445—Program loading or initiating
    • G06F9/44521—Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/18—Multiprotocol handlers, e.g. single devices capable of handling multiple protocols
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Finance (AREA)
  • General Physics & Mathematics (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Technology Law (AREA)
  • Human Resources & Organizations (AREA)
  • Tourism & Hospitality (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Data Mining & Analysis (AREA)
  • Computer Security & Cryptography (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Information Transfer Between Computers (AREA)
CN202010616941.3A 2019-07-02 2020-07-01 创建跨通信信道的全局对话线程的系统和方法 Active CN112260930B (zh)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US16/460485 2019-07-02
US16/460,482 US11398996B2 (en) 2019-07-02 2019-07-02 System and method to create global conversation thread across communication channels
US16/460,485 US11245654B2 (en) 2019-07-02 2019-07-02 System and method to create global conversation thread across communication channels
US16/460482 2019-07-02

Publications (2)

Publication Number Publication Date
CN112260930A CN112260930A (zh) 2021-01-22
CN112260930B true CN112260930B (zh) 2022-12-06

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JP (1) JP2022539135A (ja)
CN (1) CN112260930B (ja)
WO (1) WO2021001735A1 (ja)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104240066A (zh) * 2013-06-18 2014-12-24 腾讯科技（深圳）有限公司 一种电子邮件的会话展示方法和装置

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7693940B2 (en) * 2007-10-23 2010-04-06 International Business Machines Corporation Method and system for conversation detection in email systems
US8407049B2 (en) * 2008-04-23 2013-03-26 Cogi, Inc. Systems and methods for conversation enhancement
US20130273976A1 (en) * 2010-10-27 2013-10-17 Nokia Corporation Method and Apparatus for Identifying a Conversation in Multiple Strings
WO2013134502A1 (en) * 2012-03-08 2013-09-12 Citrix Systems, Inc. Cross platform messaging
CN103685734B (zh) * 2013-11-15 2015-11-25 北京奇虎科技有限公司 一种多类型通信整合方法及装置
CN104951478A (zh) * 2014-03-31 2015-09-30 富士通株式会社 信息处理方法和信息处理装置
US10755195B2 (en) * 2016-01-13 2020-08-25 International Business Machines Corporation Adaptive, personalized action-aware communication and conversation prioritization
US10291560B2 (en) * 2016-03-15 2019-05-14 Redkix, Inc. Integrated real-time email-based virtual conversation
CN106506674B (zh) * 2016-11-25 2019-07-09 腾讯科技（深圳）有限公司 通信消息同步方法及装置
US10951566B2 (en) * 2017-11-10 2021-03-16 International Business Machines Corporation Management of communications based on topic drift

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104240066A (zh) * 2013-06-18 2014-12-24 腾讯科技（深圳）有限公司 一种电子邮件的会话展示方法和装置

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WO2021001735A1 (en) 2021-01-07
CN112260930A (zh) 2021-01-22

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