CN112200630A - User distribution processing method, device, medium and terminal equipment - Google Patents
User distribution processing method, device, medium and terminal equipment Download PDFInfo
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- CN112200630A CN112200630A CN202011084068.4A CN202011084068A CN112200630A CN 112200630 A CN112200630 A CN 112200630A CN 202011084068 A CN202011084068 A CN 202011084068A CN 112200630 A CN112200630 A CN 112200630A
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- 238000003672 processing method Methods 0.000 title claims abstract description 18
- 238000000034 method Methods 0.000 claims abstract description 10
- 238000004590 computer program Methods 0.000 claims description 16
- 230000000474 nursing effect Effects 0.000 claims description 6
- 201000010099 disease Diseases 0.000 description 5
- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 5
- 238000010586 diagram Methods 0.000 description 3
- 230000036541 health Effects 0.000 description 3
- 230000009286 beneficial effect Effects 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000006399 behavior Effects 0.000 description 1
- 230000010365 information processing Effects 0.000 description 1
- 210000001503 joint Anatomy 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The invention discloses a user shunting processing method, which comprises the following steps: the method comprises the steps of acquiring user orders in real time, and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types; when the user type is determined to be a special user type, determining that the user meets the re-purchasing condition and shunting the user order to a first server side for order processing; when the user type is determined to be a normal user type, shunting the user order to a second server, determining the re-purchasing condition of the user according to the order placing condition of the user in a preset time period, and carrying out order processing on the user order; according to the technical scheme, the method and the system distribute the user to different service terminals for order processing according to different user types so as to correspondingly provide accurate professional opinions; and the user is enabled to complete the repurchase on line by determining the repurchase condition of the user so as to improve the shopping efficiency of the user.
Description
Technical Field
The present invention relates to the field of information processing, and in particular, to a user offloading processing method, apparatus, medium, and terminal device.
Background
In the existing online shopping mode, a user orders after browsing commodities in an online shopping mall, a user account can be transferred to a background, and background staff can perform follow-up service on the user. However, in the existing user follow-up service, fixed staff cannot be set for the user, so that when the user places orders for many times, the situation that different staff butt the same client can occur at a high probability, and the butt joint working efficiency is low; in the shopping of health products, as the health products sold in the shopping mall are closely related to the health of people, background workers of the same type need to serve the same customer in a targeted manner so as to provide more professional opinions.
Disclosure of Invention
The invention provides a user flow distribution processing method, which aims to solve the technical problems that the efficiency of the existing user follow-up service mode is low and professional opinions cannot be provided.
In order to solve the above technical problem, an embodiment of the present invention provides a user offloading processing method, including:
the method comprises the steps of acquiring user orders in real time, and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types;
when the user type is determined to be a special user type, determining that the user meets the re-purchasing condition and shunting the user order to a first server side for order processing;
and when the user type is determined to be a normal user type, shunting the user order to a second server, determining the re-purchasing condition of the user according to the order placing condition of the user in a preset time period, and performing order processing on the user order.
As a preferred scheme, the step of determining the re-purchasing condition of the user according to the ordering condition of the user within a preset time period and processing the order of the user includes:
when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing;
and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition.
Preferably, the preset time period is six months.
Preferably, the specific user type includes a foreign client, a disease client, or a nursing client.
Accordingly, another embodiment of the present invention provides a user offloading processing apparatus, including:
the order acquisition module is used for acquiring user orders in real time and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types;
the special user module is used for determining that the user accords with the re-purchasing condition and shunting the user order to a first server side for order processing when the user type is determined to be the special user type;
and the normal user module is used for shunting the user order to a second server side when the user type is determined to be the normal user type, determining the re-purchasing condition of the user according to the ordering condition of the user within a preset time period, and processing the user order.
As a preferred scheme, the normal user module is configured to determine a re-purchasing condition of the user according to a purchase condition of the user within a preset time period, and the step of processing the order of the user includes:
when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing;
and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition.
Preferably, the preset time period is six months.
Preferably, the specific user type includes a foreign client, a disease client, or a nursing client.
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein the computer program, when running, controls the device on which the computer-readable storage medium is located to execute the user offloading processing method according to any of the above.
An embodiment of the present invention further provides a terminal device, which includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, where the processor implements the user offloading processing method according to any one of the above descriptions when executing the computer program.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
according to the technical scheme, the method and the system distribute the user to different service terminals for order processing according to different user types so as to correspondingly provide accurate professional opinions; and the user is enabled to complete the repurchase on line by determining the repurchase condition of the user so as to improve the shopping efficiency of the user.
Drawings
FIG. 1: the step flow chart of the user shunting processing method provided by the embodiment of the invention is shown;
FIG. 2: a flow diagram of a normal client distribution method in the embodiment of the invention is shown;
FIG. 3: a schematic structural diagram of a user offloading processing apparatus according to another embodiment of the present invention is provided.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1, a flowchart of steps of a user offloading processing method according to an embodiment of the present invention includes steps 101 to 103, where the steps are as follows:
step 101, acquiring user orders in real time, and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types.
And 102, when the user type is determined to be the special user type, determining that the user meets the re-purchasing condition, and shunting the user order to a first server side for order processing.
In this embodiment, the special user types include foreign clients, disease clients, or nursing clients.
103, when the user type is determined to be a normal user type, shunting the user order to a second server, determining a re-purchasing condition of the user according to the order taking condition of the user within a preset time period, and performing order processing on the user order.
In this embodiment, the step of determining the re-purchasing condition of the user according to the ordering condition of the user within the preset time period and processing the order of the user includes: when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing; and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition. In this embodiment, the preset time period is six months.
Specifically, as shown in fig. 2, a schematic flow chart of a normal client offloading method in the embodiment of the present invention is shown. After normal clients sign for under the department of the mall, the client management group distributes client data to the body-tube department, and the body-tube consultant conducts sales behaviors such as product guidance, follow-up service, repeated purchase and the like on the clients. To ensure that the customer does not have a multi-department consultant to follow up with the problem of service conflicts, the customer who has been assigned to the body department is prohibited from collecting and placing orders for the customer by the mall consultant. If the person-tube consultant fails to make an order within half a year, the client can transfer to the department of the shopping mall for re-purchasing, and the system recovers the data after the re-purchasing is successful and re-dispatches the data to the new-tube consultant for follow-up service.
If the client type is: foreign, disease, breast-feed customers, this type of customer shunting method need not distribute to the body pipe department after single sign-off under the mall department, and the mall department can directly repurchase. If the client has other service appeal, the client can be distributed to a professional department (D28) to provide more professional guidance service. The use of special customer products requires more specialized solutions and instructions to reduce the risk of complaints.
According to the technical scheme, the method and the system distribute the user to different service terminals for order processing according to different user types so as to correspondingly provide accurate professional opinions; and the user is enabled to complete the repurchase on line by determining the repurchase condition of the user so as to improve the shopping efficiency of the user.
The technical scheme of the embodiment is beneficial to ensuring that the customer service is more professional, the system limits the simultaneous follow-up of the cross departments, and the service conflict is effectively reduced; after the client is circulated, the non-transaction system automatically opens the ordering limit for a long time, so that the effective utilization of client resources is ensured, and the ordering efficiency is improved; and special customers need to walk special professional service channels, so that the risk of customer complaints is effectively reduced.
Example two
Accordingly, referring to fig. 3, a schematic structural diagram of a user offloading processing apparatus according to another embodiment of the present invention includes: the system comprises an order acquisition module, a special user module and a normal user module.
The order obtaining module is used for obtaining user orders in real time and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types.
And the special user module is used for determining that the user accords with the re-purchasing condition and shunting the user order to a first server side for order processing when the user type is determined to be the special user type.
In this embodiment, the special user types include foreign clients, disease clients, or nursing clients.
And the normal user module is used for shunting the user order to a second server side when the user type is determined to be the normal user type, determining the re-purchasing condition of the user according to the ordering condition of the user within a preset time period, and processing the user order.
In this embodiment, the step of the normal user module determining a re-purchasing condition of the user according to a purchase condition of the user within a preset time period and processing the order of the user includes: when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing; and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition. In this embodiment, the preset time period is six months.
EXAMPLE III
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; when running, the computer program controls a device where the computer-readable storage medium is located to execute the user offloading processing method according to any of the above embodiments.
Example four
The embodiment of the present invention further provides a terminal device, where the terminal device includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the user offloading processing method according to any of the above embodiments when executing the computer program.
Preferably, the computer program may be divided into one or more modules/units (e.g., computer program) that are stored in the memory and executed by the processor to implement the invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used for describing the execution process of the computer program in the terminal device.
The Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, etc., the general purpose Processor may be a microprocessor, or the Processor may be any conventional Processor, the Processor is a control center of the terminal device, and various interfaces and lines are used to connect various parts of the terminal device.
The memory mainly includes a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function, and the like, and the data storage area may store related data and the like. In addition, the memory may be a high speed random access memory, may also be a non-volatile memory, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash Card (Flash Card), and the like, or may also be other volatile solid state memory devices.
It should be noted that the terminal device may include, but is not limited to, a processor and a memory, and those skilled in the art will understand that the terminal device is only an example and does not constitute a limitation of the terminal device, and may include more or less components, or combine some components, or different components.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and are not intended to limit the scope of the present invention. It should be understood that any modifications, equivalents, improvements and the like, which come within the spirit and principle of the invention, may occur to those skilled in the art and are intended to be included within the scope of the invention.
Claims (10)
1. A user offloading processing method is characterized by comprising:
the method comprises the steps of acquiring user orders in real time, and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types;
when the user type is determined to be a special user type, determining that the user meets the re-purchasing condition and shunting the user order to a first server side for order processing;
and when the user type is determined to be a normal user type, shunting the user order to a second server, determining the re-purchasing condition of the user according to the order placing condition of the user in a preset time period, and performing order processing on the user order.
2. The user distribution processing method according to claim 1, wherein the step of determining the re-purchase condition of the user according to the ordering situation of the user within a preset time period and processing the order of the user comprises:
when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing;
and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition.
3. The user offload processing method of claim 2, wherein the preset time period is six months.
4. The user offload processing method of claim 1, wherein the special user type comprises a foreign client, a sick client, or a nursing client.
5. A user offload processing apparatus, comprising:
the order acquisition module is used for acquiring user orders in real time and determining user types corresponding to the user orders according to the user orders, wherein the user types comprise normal user types and special user types;
the special user module is used for determining that the user accords with the re-purchasing condition and shunting the user order to a first server side for order processing when the user type is determined to be the special user type;
and the normal user module is used for shunting the user order to a second server side when the user type is determined to be the normal user type, determining the re-purchasing condition of the user according to the ordering condition of the user within a preset time period, and processing the user order.
6. The user distribution processing device according to claim 5, wherein the normal user module is configured to determine a re-purchasing condition of the user according to a purchase condition of the user within a preset time period, and the step of processing the order of the user includes:
when the user is determined to have an effective order within a preset time period, determining that the user does not accord with a re-purchasing condition, and shunting the user order to a second server side for order processing;
and when the user is determined not to have the effective order within the preset time period, determining that the user meets the re-purchasing condition.
7. The user diversion processing apparatus of claim 6, wherein said preset time period is six months.
8. The user diversion processing apparatus of claim 5, wherein said special user type comprises a foreign client, a sick client, or a nursing client.
9. A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a stored computer program; wherein the computer program, when executed, controls an apparatus in which the computer-readable storage medium is located to perform the user diversion processing method according to any one of claims 1 to 4.
10. A terminal device comprising a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, the processor implementing the user offload processing method according to any of claims 1 to 4 when executing the computer program.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011084068.4A CN112200630A (en) | 2020-10-12 | 2020-10-12 | User distribution processing method, device, medium and terminal equipment |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011084068.4A CN112200630A (en) | 2020-10-12 | 2020-10-12 | User distribution processing method, device, medium and terminal equipment |
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| CN112200630A true CN112200630A (en) | 2021-01-08 |
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| CN202011084068.4A Pending CN112200630A (en) | 2020-10-12 | 2020-10-12 | User distribution processing method, device, medium and terminal equipment |
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| CN101742003A (en) * | 2009-12-01 | 2010-06-16 | 中国建设银行股份有限公司 | Call distribution method and call distribution system |
| CN107481106A (en) * | 2017-08-09 | 2017-12-15 | 北京五八到家信息技术有限公司 | A kind of order follow-up method and system being applied to towards a large amount of clients |
| CN107784432A (en) * | 2017-09-26 | 2018-03-09 | 平安科技（深圳）有限公司 | A kind of method for distributing business and terminal device |
| CN108632474A (en) * | 2018-05-11 | 2018-10-09 | 平安科技（深圳）有限公司 | Distribution method of attending a banquet and device, storage medium, electronic equipment |
| CN109214290A (en) * | 2018-08-03 | 2019-01-15 | 深圳市前海圆舟网络科技股份有限公司 | A kind of shops's client management method and device based on recognition of face |
| CN109886739A (en) * | 2019-01-31 | 2019-06-14 | 傲宝珠宝文化发展(深圳)有限公司 | Based on jewelry shops shopping guide's management method, system and its storage medium |
| CN111586169A (en) * | 2020-05-07 | 2020-08-25 | 苏宁云计算有限公司 | Commodity marketing information pushing method and system |
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2020
- 2020-10-12 CN CN202011084068.4A patent/CN112200630A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101742003A (en) * | 2009-12-01 | 2010-06-16 | 中国建设银行股份有限公司 | Call distribution method and call distribution system |
| CN107481106A (en) * | 2017-08-09 | 2017-12-15 | 北京五八到家信息技术有限公司 | A kind of order follow-up method and system being applied to towards a large amount of clients |
| CN107784432A (en) * | 2017-09-26 | 2018-03-09 | 平安科技（深圳）有限公司 | A kind of method for distributing business and terminal device |
| CN108632474A (en) * | 2018-05-11 | 2018-10-09 | 平安科技（深圳）有限公司 | Distribution method of attending a banquet and device, storage medium, electronic equipment |
| CN109214290A (en) * | 2018-08-03 | 2019-01-15 | 深圳市前海圆舟网络科技股份有限公司 | A kind of shops's client management method and device based on recognition of face |
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| PB01 | Publication | ||
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| SE01 | Entry into force of request for substantive examination | ||
| CB02 | Change of applicant information | ||
| CB02 | Change of applicant information |
Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant after: Lvshou Health Industry Group Co.,Ltd. Address before: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant before: LVSHOU HEALTH INDUSTRY GROUP Co.,Ltd. |
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Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant after: Guangdong one health industry group Co.,Ltd. Address before: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant before: Lvshou Health Industry Group Co.,Ltd. |
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| RJ01 | Rejection of invention patent application after publication | ||
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Application publication date: 20210108 |