CN112200580A - User classification processing method, device, medium and terminal equipment - Google Patents
User classification processing method, device, medium and terminal equipment Download PDFInfo
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- CN112200580A CN112200580A CN202011083602.XA CN202011083602A CN112200580A CN 112200580 A CN112200580 A CN 112200580A CN 202011083602 A CN202011083602 A CN 202011083602A CN 112200580 A CN112200580 A CN 112200580A
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- 238000003672 processing method Methods 0.000 title claims abstract description 17
- 238000012545 processing Methods 0.000 claims abstract description 19
- 238000004590 computer program Methods 0.000 claims description 16
- 238000000034 method Methods 0.000 claims description 5
- 239000000284 extract Substances 0.000 description 3
- 238000012550 audit Methods 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000007726 management method Methods 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000012217 deletion Methods 0.000 description 1
- 230000037430 deletion Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000010365 information processing Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
- 230000000717 retained effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/401—Transaction verification
- G06Q20/4016—Transaction verification involving fraud or risk level assessment in transaction processing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/906—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
The invention discloses a user classification processing method, which comprises the following steps: acquiring user information, and determining the user type of each user account according to the user information; when the user type of the user account is determined to be a common type, storing the user data of the user account in a server; when the user type of the user account is determined to be a type to be deleted, deleting the user data of the user account according to the effective order record and the effective call record of the user account; when the user type of the user account is determined to be a potential risk type, limiting the mall terminal to call out the user account; when the user type of the user account is determined to be a new customer type, sending the user data of the user account to a server side; the invention solves the technical problems of complex operation, low efficiency and low accuracy of a manual auditing mode in the existing online shopping mode, provides a user classification processing strategy and realizes an accurate and efficient user classification processing flow.
Description
Technical Field
The present invention relates to the field of information processing technologies, and in particular, to a user classification processing method, apparatus, medium, and terminal device.
Background
In the existing online shopping mode, due to the fact that the number of users for online shopping is large, different processing needs to be conducted by a mall end according to different types of users. For example, the general type of user profile is saved, the type of user profile to be deleted is deleted, the outgoing call is limited for the potentially risky type of user, and so on.
However, in the existing online shopping mode, different types of users need to be processed in a manual auditing manner, and the manual auditing manner is complex in operation, low in efficiency and low in accuracy, so that accurate and efficient user classification processing strategy support cannot be provided for staff at a mall end.
Disclosure of Invention
The invention provides a user classification processing method, which aims to solve the technical problems of complex operation, low efficiency and low accuracy of a manual auditing mode in the existing online shopping mode.
In order to solve the above technical problem, an embodiment of the present invention provides a user classification processing method, including:
acquiring user information, and determining the user type of each user account according to the user information;
when the user type of the user account is determined to be a common type, storing the user data of the user account in a server;
when the user type of the user account is determined to be a type to be deleted, deleting the user data of the user account according to the effective order record and the effective call record of the user account;
when the user type of the user account is determined to be a potential risk type, limiting the mall to call out the user account;
and when the user type of the user account is determined to be a new customer type, sending the user data of the user account to a server.
As a preferred scheme, the step of deleting the user profile of the user account according to the valid order record and the valid call record of the user account includes:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
As a preferred scheme, after the limiting mall calls out the user account, the method further includes: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
Preferably, the new customer type refers to a user type of a new user account which is successfully placed for the first time in the last thirty days.
Accordingly, another embodiment of the present invention provides a user classification processing apparatus, including:
the information acquisition module is used for acquiring user information and determining the user type of each user account according to the user information;
the common type module is used for storing the user data of the user account in a server when the user type of the user account is determined to be the common type;
the to-be-deleted type module is used for deleting the user data of the user account according to the effective order record and the effective call record of the user account when the user type of the user account is determined to be the to-be-deleted type;
the potential risk type module is used for limiting the shopping mall to call out the user account when the user type of the user account is determined to be a potential risk type;
and the new client type module is used for sending the user data of the user account to a server side when the user type of the user account is determined to be the new client type.
As a preferred scheme, the step of deleting the user profile of the user account according to the valid order record and the valid call record of the user account by the type to be deleted module includes:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
Preferably, the risk potential type module is configured to, after the user account is called out by the restricted mall, further: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
Preferably, the new customer type refers to a user type of a new user account which is successfully placed for the first time in the last thirty days.
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein the computer program, when running, controls an apparatus on which the computer-readable storage medium is located to perform the user classification processing method according to any one of the above.
An embodiment of the present invention further provides a terminal device, which includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, where the processor implements the user classification processing method according to any one of the above items when executing the computer program.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
according to the technical scheme, the user types of the user accounts are determined through the user information, and the user accounts of different user types are classified, so that the technical problems that in the existing online shopping mode, the manual auditing mode is complex in operation, low in efficiency and low in accuracy are solved, a user classification processing strategy is provided, and an accurate and efficient user classification processing flow is achieved.
Drawings
FIG. 1: the step flow chart of the user classification processing method provided by the embodiment of the invention is shown;
FIG. 2: classifying and processing a flow chart for the type to be deleted user in the embodiment of the invention;
FIG. 3: classifying and processing a flow chart for potential risk type users in the embodiment of the invention;
FIG. 4: a schematic structural diagram of a user classification processing apparatus according to another embodiment of the present invention is provided.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1, a flowchart of steps of a user classification processing method according to an embodiment of the present invention includes steps 101 to 105, where the steps are as follows:
step 101, obtaining user information, and determining a user type of each user account according to the user information.
And 102, when the user type of the user account is determined to be a common type, storing the user data of the user account in a server.
Specifically, the common types include a good customer profile type, a reserved customer profile type, and a pending customer profile type. Wherein the customer data is marked by the staff member and left in the system, and the staff member manually extracts the customer data unless other violations exist. Where the consultant marks the retained customer profile, which is left in the system, and the staff member manually extracts the customer profile unless there is another violation. Where the consultant marks the pending customer profile and the profile remains on the system, the staff member manually extracts the customer profile unless there is another violation. The embodiment realizes the data of the clients marked as good clients, reserved and to-be-converted by the consultant, and the data is not circulated.
And 103, deleting the user data of the user account according to the valid order record and the valid call record of the user account when the user type of the user account is determined to be a type to be deleted.
In this embodiment, the step of deleting the user profile of the user account according to the valid order record and the valid call record of the user account includes:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
Specifically, as shown in fig. 2, a flowchart of the user classification processing for the type to be deleted in the embodiment of the present invention is shown. When a valid order (the order for distribution is valid) exists in the last two months, the order is not allowed to be deleted, and the order is stored to prompt that the customer has a purchase record within 2 months and cannot be deleted; when the client type is marked as 'delete' and the communication result is selected to 'no service required', the client needs to judge that the effective outgoing call records of 3 times or more are accumulated in one month to delete, otherwise, the client is prompted to have no effective outgoing call records of 3 times accumulated in 1 month and can not delete during storage; otherwise, the system allows deletion. The embodiment realizes that the system runs the job recovery client at zero point, which is marked as deleted by the consultant and needs the system to judge whether the deleted job can be deleted or not.
And 104, when the user type of the user account is determined to be a potential risk type, limiting the mall terminal to call out the user account.
In this embodiment, after the limiting mall calls out the user account, the method further includes: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
Specifically, as shown in fig. 3, a flowchart of a process for classifying users of potential risk types in the embodiment of the present invention is shown. The staff manually changes the client type into the potential risk, the system can limit the staff to call the client, the marked client needs to be audited by the management layer for the client with low intention, the audit is not passed to remove the call limit, and the audit is passed to the client management group to verify whether the client is sealed or not. This embodiment enables calls that are marked as potentially risky by the advisor to be restricted from outgoing calls.
And 105, when the user type of the user account is determined to be a new customer type, sending the user data of the user account to a server.
In this embodiment, the new customer type refers to a user type of a new user account that was first successfully ordered in the last thirty days.
Specifically, the type of the marked customer is marked as a normal customer when the order is placed at the mall end, and the marked customer can be dispatched to the server as new data after the order is signed; the new data system distributed in the last 30 days automatically recognizes the new customer data, and the data is re-identified and classified according to actual data after more than 30 days. The embodiment realizes the new data distributed in the last 30 days, and the default is the new customer data.
According to the technical scheme, the user types of the user accounts are determined through the user information, and the user accounts of different user types are classified, so that the technical problems that in the existing online shopping mode, the manual auditing mode is complex in operation, low in efficiency and low in accuracy are solved, a user classification processing strategy is provided, and an accurate and efficient user classification processing flow is achieved.
Example two
Accordingly, referring to fig. 4, a schematic structural diagram of a user classification processing apparatus according to another embodiment of the present invention includes: the system comprises an information acquisition module, a common type module, a to-be-deleted type module, a potential risk type module and a new client type module.
And the information acquisition module is used for acquiring the user information and determining the user type of each user account according to the user information.
And the common type module is used for storing the user data of the user account in a server when the user type of the user account is determined to be the common type.
And the to-be-deleted type module is used for deleting the user data of the user account according to the effective order record and the effective call record of the user account when the user type of the user account is determined to be the to-be-deleted type.
In this embodiment, the step of deleting the user profile of the user account according to the valid order record and the valid call record of the user account by the type to be deleted module includes:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
And the potential risk type module is used for limiting the mall terminal to call out the user account when the user type of the user account is determined to be the potential risk type.
In this embodiment, the risk potential type module is configured to, after the user account is called out by the restricted mall, further: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
And the new client type module is used for sending the user data of the user account to a server side when the user type of the user account is determined to be the new client type.
In this embodiment, the new customer type refers to a user type of a new user account that was first successfully ordered in the last thirty days.
EXAMPLE III
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein, when running, the computer program controls the device on which the computer-readable storage medium is located to execute the user classification processing method according to any of the above embodiments.
Example four
The embodiment of the present invention further provides a terminal device, where the terminal device includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the user classification processing method according to any one of the above embodiments when executing the computer program.
Preferably, the computer program may be divided into one or more modules/units (e.g., computer program) that are stored in the memory and executed by the processor to implement the invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used for describing the execution process of the computer program in the terminal device.
The Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, etc., the general purpose Processor may be a microprocessor, or the Processor may be any conventional Processor, the Processor is a control center of the terminal device, and various interfaces and lines are used to connect various parts of the terminal device.
The memory mainly includes a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function, and the like, and the data storage area may store related data and the like. In addition, the memory may be a high speed random access memory, may also be a non-volatile memory, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash Card (Flash Card), and the like, or may also be other volatile solid state memory devices.
It should be noted that the terminal device may include, but is not limited to, a processor and a memory, and those skilled in the art will understand that the terminal device is only an example and does not constitute a limitation of the terminal device, and may include more or less components, or combine some components, or different components.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and are not intended to limit the scope of the present invention. It should be understood that any modifications, equivalents, improvements and the like, which come within the spirit and principle of the invention, may occur to those skilled in the art and are intended to be included within the scope of the invention.
Claims (10)
1. A user classification processing method is characterized by comprising the following steps:
acquiring user information, and determining the user type of each user account according to the user information;
when the user type of the user account is determined to be a common type, storing the user data of the user account in a server;
when the user type of the user account is determined to be a type to be deleted, deleting the user data of the user account according to the effective order record and the effective call record of the user account;
when the user type of the user account is determined to be a potential risk type, limiting the mall to call out the user account;
and when the user type of the user account is determined to be a new customer type, sending the user data of the user account to a server.
2. The method according to claim 1, wherein the step of deleting the user profile of the user account according to the valid order record and the valid call record of the user account comprises:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
3. The user classification processing method according to claim 1, further comprising, after the user account is called out by the restriction mall, the steps of: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
4. The user categorization processing method of claim 1, wherein the new customer type refers to a user type of a new user account that was first successfully ordered last thirty days.
5. A user classification processing apparatus, comprising:
the information acquisition module is used for acquiring user information and determining the user type of each user account according to the user information;
the common type module is used for storing the user data of the user account in a server when the user type of the user account is determined to be the common type;
the to-be-deleted type module is used for deleting the user data of the user account according to the effective order record and the effective call record of the user account when the user type of the user account is determined to be the to-be-deleted type;
the potential risk type module is used for limiting the shopping mall to call out the user account when the user type of the user account is determined to be a potential risk type;
and the new client type module is used for sending the user data of the user account to a server side when the user type of the user account is determined to be the new client type.
6. The user classification processing apparatus according to claim 5, wherein the to-be-deleted type module is configured to delete the user profile of the user account according to a valid order record and a valid call record of the user account, and includes:
when determining that the user account has valid orders in the last two months or valid outgoing calls exist for a plurality of times after accumulating in the last one month, not allowing the user data of the user account to be deleted; and otherwise, deleting the user data of the user account.
7. The user classification processing apparatus according to claim 5, wherein the potential risk type module is further configured to, after the limiting mall calls out the user account, further: and receiving a call restriction removal instruction, and allowing the mall terminal to call out the user account.
8. The user classification processing apparatus according to claim 5, wherein the new customer type refers to a user type of a new user account that was first successfully ordered last thirty days.
9. A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a stored computer program; wherein the computer program, when executed, controls an apparatus in which the computer-readable storage medium is located to perform the user classification processing method of any one of claims 1-4.
10. A terminal device comprising a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, the processor implementing the user classification processing method of any one of claims 1-4 when executing the computer program.
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| CN202011083602.XA CN112200580A (en) | 2020-10-12 | 2020-10-12 | User classification processing method, device, medium and terminal equipment |
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| CN202011083602.XA CN112200580A (en) | 2020-10-12 | 2020-10-12 | User classification processing method, device, medium and terminal equipment |
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Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant after: Lvshou Health Industry Group Co.,Ltd. Address before: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant before: LVSHOU HEALTH INDUSTRY GROUP Co.,Ltd. |
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| CB02 | Change of applicant information | ||
| CB02 | Change of applicant information |
Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant after: Guangdong one health industry group Co.,Ltd. Address before: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province Applicant before: Lvshou Health Industry Group Co.,Ltd. |
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| CB02 | Change of applicant information | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20210108 |
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| RJ01 | Rejection of invention patent application after publication |