CN112200516A - Package loss processing method, device, medium and terminal equipment - Google Patents

Package loss processing method, device, medium and terminal equipment Download PDF

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Publication number
CN112200516A
CN112200516A CN202011083631.6A CN202011083631A CN112200516A CN 112200516 A CN112200516 A CN 112200516A CN 202011083631 A CN202011083631 A CN 202011083631A CN 112200516 A CN112200516 A CN 112200516A
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Prior art keywords
state
insurance
order
target
target order
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CN202011083631.6A
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Inventor
陈颖甄
黄务实
吴万斌
李远明
陈育鸿
黄文洲
蔡文峰
陈豪飞
何念
韦森南
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Lvshou Health Industry Group Co ltd
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Lvshou Health Industry Group Co ltd
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Priority to CN202011083631.6A priority Critical patent/CN112200516A/en
Publication of CN112200516A publication Critical patent/CN112200516A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Technology Law (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

The invention discloses a parcel loss processing method, which comprises the following steps: receiving an order state updating instruction, wherein the order state updating instruction is to change the current state of a target order into a package loss state; acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading an insurance claim function file to a server when determining that insurance claim initiation is allowed; when the insurance claim examination is passed, calculating a claim payment amount according to the target order, transferring accounts to a target user account according to the claim payment amount, and changing the current state of the target order into a package loss state; according to the technical scheme, after the packages are lost, the insurance claim letter files are uploaded to the server to complete auditing, the insurance auditing process is simplified, account transfer is automatically carried out on the account of the target user when the insurance claim letter auditing is passed, and the current state of the target order is updated, so that the working efficiency is improved.

Description

Package loss processing method, device, medium and terminal equipment
Technical Field
The invention relates to the field of logistics processing, in particular to a method, a device, a medium and a terminal device for processing package loss.
Background
With the rapid development of electronic commerce and the popularization of personal handheld terminals, internet shopping using personal handheld devices has become a life style of the current generation of young people. When a customer needs refund processing due to package loss, the shop owner and the insurance company conduct claim settlement negotiation, so that insurance claim amount is transferred to the account of the customer.
However, the current processing scheme for losing packages requires a store to deliver a claim letter to an insurance company for claim, and the whole refund process is very complicated and troublesome and has low efficiency. Therefore, a convenient parcel loss processing strategy is needed in the market to improve the refund processing efficiency.
Disclosure of Invention
The invention provides a parcel loss processing method, which aims to solve the technical problems of complicated and troublesome refund flow and low efficiency in the conventional parcel loss processing scheme.
In order to solve the above technical problem, an embodiment of the present invention provides a method for processing a package loss, including:
receiving an order state updating instruction, wherein the order state updating instruction is to change the current state of a target order into a package loss state;
acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading an insurance claim function file to a server when determining that insurance claim initiation is allowed;
and when the insurance claim examination is passed, calculating the amount of claim payment according to the target order, transferring accounts to the account of the target user according to the amount of claim payment, and changing the current state of the target order into a package loss state.
Preferably, the logistics state comprises a shipped state, a rejected logistics state, a package abnormal state, a system pre-signed state or a customer service pre-signed state.
Preferably, after the insurance claim letter file is uploaded to the server, the method further comprises: and when the insurance claim examination fails, not changing the current state of the target order.
Preferably, the step of transferring the account of the target user according to the reimbursement amount includes: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
Accordingly, another embodiment of the present invention provides a package loss processing apparatus, including:
the order state updating module is used for changing the current state of the target order into a package loss state;
the file uploading module is used for acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading an insurance claim box file to a server when determining that insurance claim initiation is allowed;
and the state updating module is used for calculating the amount of money to be paid according to the target order when the insurance claim examination is passed, transferring the money to an account of a target user according to the amount of money to be paid, and changing the current state of the target order into a package loss state.
Preferably, the logistics state comprises a shipped state, a rejected logistics state, a package abnormal state, a system pre-signed state or a customer service pre-signed state.
Preferably, the file uploading module is configured to, after uploading the insurance claim file to a server, further include: and when the insurance claim examination fails, not changing the current state of the target order.
Preferably, the step of transferring the account of the target user to the account of the target user according to the amount to be paid includes: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein the computer program, when running, controls a device on which the computer-readable storage medium is located to perform the package loss handling method according to any one of the above.
An embodiment of the present invention further provides a terminal device, which includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, where the processor implements the package loss processing method according to any one of the above items when executing the computer program.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
according to the technical scheme, after the packages are lost, the insurance claim letter files are uploaded to the server to complete auditing, the insurance auditing process is simplified, account transfer is automatically carried out on the account of the target user when the insurance claim letter auditing is passed, and the current state of the target order is updated, so that the working efficiency is improved.
Drawings
FIG. 1: the step flow chart of the parcel loss processing method provided by the embodiment of the invention is shown;
FIG. 2: the invention provides a structure diagram of a package loss processing device according to another embodiment.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1, a flowchart of steps of a method for processing a package loss according to an embodiment of the present invention includes steps 101 to 103, where the steps are as follows:
step 101, receiving an order state updating instruction, wherein the order state updating instruction is to change the current state of a target order into a package loss state.
And 102, acquiring the logistics state of the target order, determining whether insurance claims are allowed to be initiated according to the logistics state, and uploading an insurance claim function file to a server when determining that insurance claims are allowed to be initiated.
In this embodiment, the logistics state includes a shipped state, a rejected logistics state, a package exception state, a system pre-sign-in state, or a customer service pre-sign-in state.
In this embodiment, after the uploading the insurance claim file to the server, the method further includes: and when the insurance claim examination fails, not changing the current state of the target order.
And 103, when the insurance claim examination is passed, calculating a claim payment amount according to the target order, transferring accounts to a target user account according to the claim payment amount, and changing the current state of the target order into a package loss state.
In this embodiment, the step of transferring the account of the target user according to the reimbursement amount includes: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
Specifically, when the order express package is rejected by a client or abnormal and lost due to logistics reasons in the process of rejection and return, staff track the package, check the package with an express company, internally apply for changing the order state by the staff, upload an indemnity case commented with the logistics company, and apply for the package after inquiring a corresponding package order number according to the order. And (4) the staff in charge of order following searches the corresponding express packages according to the order numbers, corresponds to the uploaded claims, and after verification, the staff changes the delivered orders into package abnormity (order termination state) in the order following function and carries out identification and storage records. When the corresponding parcel is lost or damaged, the financial affairs are checked out with the express company to inquire the corresponding record, and the tracking is convenient in the future.
According to the technical scheme, after the packages are lost, the insurance claim letter files are uploaded to the server to complete auditing, the insurance auditing process is simplified, account transfer is automatically carried out on the account of the target user when the insurance claim letter auditing is passed, and the current state of the target order is updated, so that the working efficiency is improved.
Example two
Accordingly, referring to fig. 2, a schematic structural diagram of a package loss processing apparatus according to another embodiment of the present invention includes: the device comprises an instruction receiving module, a file uploading module and a state updating module.
The order state updating module is used for changing the current state of the target order into a package loss state.
And the file uploading module is used for acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading the insurance claim function file to a server when determining that insurance claim initiation is allowed.
In this embodiment, the logistics state includes a shipped state, a rejected logistics state, a package exception state, a system pre-sign-in state, or a customer service pre-sign-in state.
In this embodiment, the file uploading module is configured to, after uploading the insurance claim file to the server, further include: and when the insurance claim examination fails, not changing the current state of the target order.
And the state updating module is used for calculating the amount of money to be paid according to the target order when the insurance claim examination is passed, transferring the money to an account of a target user according to the amount of money to be paid, and changing the current state of the target order into a package loss state.
In this embodiment, the step of transferring the account of the target user according to the amount to be paid includes: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
EXAMPLE III
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein the computer program controls, when running, a device on which the computer-readable storage medium is located to execute the package loss processing method according to any of the above embodiments.
Example four
The embodiment of the present invention further provides a terminal device, where the terminal device includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the package loss processing method according to any of the above embodiments when executing the computer program.
Preferably, the computer program may be divided into one or more modules/units (e.g., computer program) that are stored in the memory and executed by the processor to implement the invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used for describing the execution process of the computer program in the terminal device.
The Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, etc., the general purpose Processor may be a microprocessor, or the Processor may be any conventional Processor, the Processor is a control center of the terminal device, and various interfaces and lines are used to connect various parts of the terminal device.
The memory mainly includes a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function, and the like, and the data storage area may store related data and the like. In addition, the memory may be a high speed random access memory, may also be a non-volatile memory, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash Card (Flash Card), and the like, or may also be other volatile solid state memory devices.
It should be noted that the terminal device may include, but is not limited to, a processor and a memory, and those skilled in the art will understand that the terminal device is only an example and does not constitute a limitation of the terminal device, and may include more or less components, or combine some components, or different components.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and are not intended to limit the scope of the present invention. It should be understood that any modifications, equivalents, improvements and the like, which come within the spirit and principle of the invention, may occur to those skilled in the art and are intended to be included within the scope of the invention.

Claims (10)

1. A method for handling a package loss, comprising:
receiving an order state updating instruction, wherein the order state updating instruction is to change the current state of a target order into a package loss state;
acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading an insurance claim function file to a server when determining that insurance claim initiation is allowed;
and when the insurance claim examination is passed, calculating the amount of claim payment according to the target order, transferring accounts to the account of the target user according to the amount of claim payment, and changing the current state of the target order into a package loss state.
2. A parcel loss handling method as claimed in claim 1 wherein the logistics state comprises a shipped state, a rejected logistics state, a parcel exception state, a system pre-sign-in state or a customer service pre-sign-in state.
3. The parcel loss handling method of claim 1, after said uploading an insurance claim file to a server, further comprising: and when the insurance claim examination fails, not changing the current state of the target order.
4. The parcel loss handling method of claim 1, wherein said step of transferring a transfer to a target user's account in accordance with the payable amount comprises: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
5. A package loss handling device, comprising:
the order state updating module is used for changing the current state of the target order into a package loss state;
the file uploading module is used for acquiring the logistics state of the target order, determining whether insurance claim initiation is allowed according to the logistics state, and uploading an insurance claim box file to a server when determining that insurance claim initiation is allowed;
and the state updating module is used for calculating the amount of money to be paid according to the target order when the insurance claim examination is passed, transferring the money to an account of a target user according to the amount of money to be paid, and changing the current state of the target order into a package loss state.
6. A package loss processing apparatus according to claim 5, wherein the logistics state includes a shipped state, a rejected logistics state, a package exception state, a system pre-sign-in state, or a customer service pre-sign-in state.
7. The parcel loss processing apparatus of claim 5, wherein the file upload module, after the uploading of the insurance claim file to a server, further comprises: and when the insurance claim examination fails, not changing the current state of the target order.
8. The parcel loss processing apparatus of claim 5, wherein the status update module is configured to perform the step of transferring a transfer to the account of the target user based on the reimbursement amount, comprising: and when the payable amount reaches a preset proportional value of the order amount of the target order, transferring the payable amount to an account of the target user.
9. A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a stored computer program; wherein the computer program, when executed, controls an apparatus in which the computer-readable storage medium is located to perform the parcel loss handling method of any of claims 1 to 4.
10. A terminal device comprising a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, the processor implementing the package loss handling method of any one of claims 1-4 when executing the computer program.
CN202011083631.6A 2020-10-12 2020-10-12 Package loss processing method, device, medium and terminal equipment Withdrawn CN112200516A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202011083631.6A CN112200516A (en) 2020-10-12 2020-10-12 Package loss processing method, device, medium and terminal equipment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202011083631.6A CN112200516A (en) 2020-10-12 2020-10-12 Package loss processing method, device, medium and terminal equipment

Publications (1)

Publication Number Publication Date
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CN202011083631.6A Withdrawn CN112200516A (en) 2020-10-12 2020-10-12 Package loss processing method, device, medium and terminal equipment

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113741266A (en) * 2021-08-31 2021-12-03 广西职业技术学院 Wisdom logistics control system based on thing networking
CN116307977A (en) * 2023-02-24 2023-06-23 广州拓威天海国际物流有限公司 Method, system, device and storage medium for goods retrieval management and loss compensation

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113741266A (en) * 2021-08-31 2021-12-03 广西职业技术学院 Wisdom logistics control system based on thing networking
CN116307977A (en) * 2023-02-24 2023-06-23 广州拓威天海国际物流有限公司 Method, system, device and storage medium for goods retrieval management and loss compensation

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Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province

Applicant after: Lvshou Health Industry Group Co.,Ltd.

Address before: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province

Applicant before: LVSHOU HEALTH INDUSTRY GROUP Co.,Ltd.

WW01 Invention patent application withdrawn after publication
WW01 Invention patent application withdrawn after publication

Application publication date: 20210108