CN112132555A - Operation and maintenance operation integrated platform and working method thereof - Google Patents
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Abstract
The invention relates to the field of IT operation and maintenance management, and discloses an operation and maintenance operation integrated platform and a working method thereof. The invention monitors, analyzes and judges the data of the service system, adopts a corresponding processing method aiming at the fault or the abnormity, solves the problem that the traditional manual operation and maintenance mode is not matched with the current use requirement, realizes automatic operation and maintenance, reduces the working intensity of operation and maintenance technicians, improves the operation and maintenance efficiency and improves the stability of the system.
Description
Technical Field
The invention relates to the field of IT operation and maintenance management, in particular to an operation and maintenance operation integrated platform and a working method thereof.
Background
With the popularization and commercialization of the Internet, business mode innovation brought by the 'Internet plus' not only triggers the remodeling of the existing business process by enterprises, but also triggers the deep thinking of the enterprises on the positioning of IT value. While ensuring the steady and orderly growth of the existing business, enterprises also need to develop the exploration of various business innovations quickly and efficiently, which makes a brand-new IT architecture a necessary factor in the process of innovation. Traditional IT construction and novel internet have different emphasis and framework route on business application characteristics, and traditional IT's location is that enterprise's business is online, and internet IT's location is that business embraces the customer to coexistence, competition and the integration of two kinds of forms. With the continuous development of the information age, in the face of more and more complex business and more diversified user requirements, the internet IT needs to ensure the continuity, safety and stability of IT services, and the IT operation and maintenance management needs to be relied on. The IT operation and maintenance management refers to the comprehensive management of IT soft and hard operation environment, IT business system and IT operation and maintenance personnel by adopting related methods, means, technologies, systems, flows, documents and the like by an IT department.
The traditional operation and maintenance mode needs to depend on the operation and maintenance management skills and operation of operation and maintenance personnel, and needs to be manually switched among different systems and platforms. Due to the fact that operation and maintenance team personnel are limited and operation and maintenance workload is large, operation and maintenance efficiency is difficult to improve by relying on a traditional manual mode; although many enterprises adopt ITSM and other flow management means, a large number of manual operation links exist, and standardized operation and maintenance cannot be realized in the true sense; the problem of misoperation inevitably occurs in manual operation and maintenance operation, so that great uncertainty is brought to the operation of the data center, and obvious potential safety hazards exist. Meanwhile, with the diversification of business modes and the access requirements of mobile internet users, the platform scale is in a rapid growth trend. Management complexity is increased by various operating systems, virtualization cloud platforms, application middleware, service configuration options and the like, so that operation and maintenance operation management is more complex. The traditional manual operation and maintenance mode is increasingly not suitable for the current use requirements, so the improvement is needed.
Disclosure of Invention
Aiming at the defects in the prior art, the invention aims to provide an operation and maintenance operation integrated platform and a working method thereof, which realize the flow management and control of daily operation and maintenance work, support enterprises to provide standard and high-quality operation and maintenance service for users on a unified platform, and improve the operation and maintenance management level.
In order to achieve the above object, the present invention provides an operation and maintenance integrated platform, which includes a configuration library management module, a knowledge library management module and an event management module, wherein the knowledge library management module records and stores operation and maintenance information and operation and maintenance methods, the configuration library management module is used for helping the operation and maintenance integrated platform to interface with local servers of various types and interfaces in a service system, after the interface is completed, the configuration library management module monitors, analyzes and judges data of the service system with the aid of the knowledge library management module, and the event management module searches different types of events in the knowledge library management module and then adopts a processing method matched with a current event.
By adopting the technical scheme, after the operation and maintenance integrated platform is put into use, the management module is configured to enable the operation and maintenance integrated platform to be in butt joint with the service system, after the butt joint is completed, the data of the service system is monitored, analyzed and judged under the assistance of the knowledge base management module, and the event management module adopts a corresponding processing method aiming at the fault or abnormal condition of the service system, so that the automatic operation and maintenance operation is carried out on the service system, the working intensity of operation and maintenance technicians is reduced, the operation and maintenance efficiency is improved, and the stability of the system is improved.
The invention is further configured to: the system also comprises a service request management module, wherein the service request management module is mainly used for providing service request processing of the Web end for ordinary users.
By adopting the technical scheme, the service request management module provides an operation interface of the Web end for a common user, and the common user can submit the service request and track the processing condition of the service request after logging in the system from the Web end, so that the user operation is facilitated, and the user experience is optimized.
The invention is further configured to: the system also comprises a question management module, wherein the question management module manages the question list, and operation and maintenance technicians can conveniently inquire related information on the question list.
By adopting the technical scheme, the problem management module records, tracks and queries related problems, so that operation and maintenance technicians can check related event lists and know detailed event contents through the problem lists.
The invention is further configured to: the system also comprises a change management module which provides a detailed recording function for the whole process of the change.
By adopting the technical scheme, after the system is changed, the change management module can record the change reason, the specific change scheme, the change plan, the change time, the change responsible person and other contents in detail, so that the operation and maintenance technicians can master all change information of the system in detail.
The invention is further configured to: the system also comprises a workflow management module which is used for providing an event flow template based on the standard and a corresponding form template.
By adopting the technical scheme, the daily operation and maintenance work has standardized work flows and templates, the standardization level of operation and maintenance management is improved, the process and standardization of the operation and maintenance work are realized, and the operation and maintenance efficiency is improved.
The invention is further configured to: and the event processing method after the event management module successfully solves the problem is directly input into the knowledge base management module after being checked and approved, so that subsequent operation and maintenance technicians can search and match the events.
By adopting the technical scheme, all event processing methods successfully solved by the event management module are stored in the knowledge base, and operation and maintenance technicians can search and match the event processing methods in the knowledge base in the later operation and maintenance work, so that the operation and maintenance work of the technicians is facilitated, and the operation and maintenance efficiency is improved.
In addition, in order to achieve the above purpose, the present invention further provides a working method of the operation and maintenance integrated platform, wherein the working method comprises the following steps:
the operation and maintenance integrated platform is in butt joint with the service system;
the operation and maintenance integrated platform monitors service system data and diagnoses faults or abnormalities;
judging whether the service system has faults or not, if so, distributing a fault work order aiming at the current faults, and if not, carrying out the next step;
judging whether the service system is abnormal or not, if so, dispatching a maintenance work order aiming at the current abnormality, and if not, carrying out the next step;
judging whether the running state of the system needs to be patrolled and examined and reminded, and if so, sending out the patrol and examined reminding; if not, the steps are circulated in sequence to continue monitoring the service system data.
By adopting the technical scheme, after the operation and maintenance integrated platform is completely butted with the service system, the operation and maintenance integrated platform can issue monitoring indexes of the service system and monitor data, automatically monitor and analyze the service and the operation of the service system based on a configuration item automatic discovery mechanism in a configuration management module and the function of a related technical staff application service request management module on a Web end, and judge whether the service system has faults or abnormalities according to the service and operation and maintenance analysis results. After the analysis and judgment are completed, if the service system has a fault, distributing a fault work order; and if the service system is abnormal, dispatching the maintenance work order. And the system can automatically send out inspection reminding according to the running state of the system or monitor and diagnose the data of the service system circularly, thereby realizing the automation, the flow and the standardization of the daily operation and maintenance work and greatly improving the operation and maintenance efficiency and the service capability.
The invention is further configured to: and when a fault exists in the service system, judging whether the fault type is a historical fault, if so, distributing a fault work order aiming at the current fault, otherwise, distributing the fault work order after consultation aiming at the current fault.
By adopting the technical scheme, when a fault exists in the service system, the historical fault can be automatically eliminated by the operation and maintenance integrated platform, so that whether the fault type is the historical fault or not is judged firstly, the workload of operation and maintenance technicians can be effectively reduced, the operation and maintenance efficiency is improved, and the fault time of the service system is reduced.
The invention is further configured to: and when the service system is detected to be abnormal, judging whether the abnormal type is historical abnormal or not, if so, dispatching a maintenance work order aiming at the current abnormality, and otherwise, dispatching the maintenance work order after consultation is carried out aiming at the current abnormality.
By adopting the technical scheme, when the abnormal condition of the service system is detected, the historical abnormal condition can be automatically eliminated by the operation and maintenance integrated platform, so that the workload of operation and maintenance technicians can be effectively reduced by judging whether the abnormal condition is the historical abnormal condition, the operation and maintenance efficiency is improved, and the abnormal time of the service system is reduced.
The invention is further configured to: if the inspection reminding is needed, judging whether the fault or the abnormity of the system is eliminated after the inspection reminding is sent out, and if the fault or the abnormity still exists, distributing a fault work order aiming at the current fault or distributing a maintenance work order aiming at the current abnormity; and if the fault or the exception is processed, continuously monitoring the service system data.
By adopting the technical scheme, after the fault or the abnormity is processed, the judgment of whether the fault or the abnormity of the system is eliminated is added, so that the operation and maintenance technical personnel can be effectively helped to judge the operation state of the system, and the working efficiency of the operation and maintenance technical personnel is improved.
In summary, the invention has the following beneficial effects:
(1) after the operation and maintenance integrated platform is in butt joint with the service system, the data of the service system is automatically monitored, analyzed and judged, and a corresponding processing method is adopted for the fault or abnormal condition of the service system, so that the automation, the flow and the standardization of daily operation and maintenance work are realized, the working intensity of operation and maintenance technicians is reduced, the operation and maintenance efficiency is improved, and the stability of the system is improved;
(2) when a fault or an abnormality of the service system is detected, whether the type of the fault or the abnormality is a historical fault or a historical abnormality is judged firstly, so that the workload of operation and maintenance technicians can be effectively reduced, the operation and maintenance efficiency is improved, and the fault or abnormal time of the service system is reduced;
(3) all event processing methods successfully solved by the event management module are automatically imported into the knowledge base management module, and operation and maintenance technicians can search and match the event processing methods in the knowledge base management module in the later operation and maintenance work, so that the operation and maintenance work of the technicians is facilitated, and the operation and maintenance efficiency is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments described in the present invention, and those skilled in the art can also obtain other drawings according to the drawings.
FIG. 1 is a schematic diagram of functional module composition of an operation and maintenance integrated platform;
fig. 2 is a flowchart of a working method of the operation and maintenance integrated platform.
Detailed Description
The technical solutions in the embodiments of the present invention are clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
The invention provides an operation and maintenance operation integrated platform and a working method thereof, and as shown in figure 1, the operation and maintenance operation integrated platform comprises a configuration library management module, a knowledge library management module, a service request management module, an event management module and a problem management module.
The method comprises the following steps that firstly, a library management module is configured to help the operation and maintenance integrated platform to be in butt joint with local servers of various types and interfaces in a service system;
specifically, the configuration library management module is an important module of the operation and maintenance integrated platform and is also a core function that the operation and maintenance integrated platform depends on. The configuration library management module provides various functions of uniform management, configuration classification, attribute definition of configuration items, configuration relation definition and the like for resources. After the operation and maintenance operation integrated platform is put into use, aiming at the target of a service system, the service deployment is automatically carried out and completed through the configuration library management module based on the service deployment topology, so that the operation and maintenance operation integrated platform can provide operation and maintenance support capability for different users.
The configuration items of the configuration library management module can be configured and put in storage in various modes such as automatic discovery, import or manual entry.
The knowledge base management module is mainly used for recording and storing operation and maintenance information and operation and maintenance methods;
specifically, the knowledge base management module allows technicians engaged in operation and maintenance work to convert their own expertise into knowledge items to be entered into the system, and provides an attachment function. The knowledge items input by the operation and maintenance technicians are issued after being checked, and finally, knowledge which can be inquired and quoted is formed and provided for the operation and maintenance technicians for other operation and maintenance technicians to quickly look up, learn and master operation and maintenance related skills, so that the operation and maintenance efficiency in work is improved, and the time for the operation and maintenance technicians to process faults is shortened.
Meanwhile, the knowledge base management module stores all operation and maintenance information of the service system, such as historical fault work orders and maintenance work orders, helps operation and maintenance technicians to master all historical operation and maintenance information of the service system, is beneficial to judging whether a fault or an abnormality is a historical fault or a historical abnormality, and helps the operation and maintenance technicians to quickly determine an operation and maintenance method, so that the operation and maintenance efficiency is improved, and the fault or abnormality time of the service system is shortened.
The service request management module is mainly used for providing service request processing of a Web end for ordinary users.
Specifically, the service request management module provides an operation interface of a Web end for a common user. Meanwhile, the service request management module is used as a functional module for communicating and connecting the user operation and maintenance integrated platform, and allows the user to control each functional module of the operation and maintenance integrated platform to realize respective corresponding functions through the web-side operation interface. After logging in the system from the Web end, a common user can submit a service request and track the processing condition of the service request.
Meanwhile, the user can also inquire related information in the knowledge base through the service request management module to perform self-service processing and other operations.
And fourthly, the event management module has the main function of adopting a processing method matched with the current event according to the types of different events.
Specifically, the event management module provides a maintenance page for event management, has functions of recording, tracking and querying related events, and can generate related question lists through the events. The problem list comprises a fault work order and a maintenance work order, and specifically, for example, if the service system has a fault, the event management module directly distributes the fault work order or distributes the fault work order after consultation by an operation and maintenance technician according to whether the fault type is a historical fault.
The event processing method and the operation and maintenance information after the event management module successfully solves the problem can also be directly input into the knowledge base management module after being checked, so that subsequent operation and maintenance technicians can conveniently search and match the events, the operation and maintenance efficiency can be improved, and the fault time of a service system can be reduced.
The main function of the question management module is to manage the question list, so that the operation and maintenance technicians can conveniently inquire the relevant information on the question list.
Specifically, the problem management module provides a maintenance page for problem management, and has functions of recording, tracking and querying related problems, so that operation and maintenance technicians can view detailed contents of related events through a problem list.
The problem after the problem management module successfully solves can be directly input into the knowledge base management module after being audited, so that subsequent operation and maintenance personnel can conveniently search and match the problem, and the operation and maintenance efficiency is improved.
The operation and maintenance integrated platform further comprises a change management module.
Sixthly, the main function of the change management module is to provide a detailed recording function for the whole process of the change.
Specifically, a maintenance page for change management is provided, and the content recorded by the change management module includes the reason of the change, a specific change scheme, a change plan, change time, change responsibility and the like. The change management module makes clear the influence degree of the change, provides a standard approval process and ensures that the change is effectively approved.
Meanwhile, the change management module provides a real-time query and tracking function for the whole change process. The configuration change involved in the change is recorded and reflected in the operation and maintenance configuration change at the same time.
The operation and maintenance integrated platform further comprises a workflow management module.
The main function of the workflow management module is to provide a standard-based event flow template and a corresponding form template.
Specifically, for example, the workflow management module provides a fixed-format fault work order and maintenance work order, which is beneficial to improving the standardization level of operation and maintenance management, realizes the process and standardization of operation and maintenance work, and has important significance for improving the operation and maintenance efficiency.
Example two
The second embodiment of the present invention provides a working method of an operation and maintenance operation integrated platform, which is applied to the operation and maintenance operation integrated platform of the first embodiment, as shown in fig. 2, the working method includes the following steps:
step 201: the operation and maintenance integrated platform is in butt joint with the service system;
specifically, the operation and maintenance operation integrated platform is used for docking local servers of different types and interfaces in different service systems through multiple functions such as configuration item attribute definition and configuration relation definition in a configuration library management module of the operation and maintenance operation integrated platform. After the operation and maintenance integrated platform is completely connected with the service system, step 202 is executed downwards.
Step 202: the operation and maintenance integrated platform monitors service system data and diagnoses faults or abnormalities;
specifically, based on the configuration item automatic discovery mechanism in the configuration management module and the function of the application service request management module of the related technical staff, the operation and maintenance operation integrated platform issues the monitoring index of the service system and monitors data, completes the automatic monitoring, and executes step 203 downward.
Step 203: judging whether the service system has faults or not, if so, executing a step 204, otherwise, executing a step 207;
specifically, the operation and maintenance integrated platform performs automatic service and operation and maintenance analysis on the service system after the monitoring data is collected, and judges whether the service system has a fault according to the service and operation and maintenance analysis result. After the analysis and judgment are completed, if the service system has a fault, executing step 204; if the service system has no failure, step 207 is executed.
Step 204: judging whether the fault type is a historical fault, if so, executing a step 206; otherwise, go to step 205;
specifically, the knowledge base management module stores all operation and maintenance information of the service system, including historical fault work orders, the event management module queries the historical fault work orders of the service system from the knowledge base management module, and judges whether the current fault is a historical fault according to related information recorded in the historical fault work orders. If the current fault is a historical fault, executing step 206; if the current fault is not a historical fault, step 205 is performed.
Step 205: performing step 206 after consultation for the current fault;
specifically, the knowledge base management module stores knowledge items input by operation and maintenance technicians, when the failures are consulted, the operation and maintenance technicians process the failures according to professional knowledge and working experience of the operation and maintenance technicians, and after the successfully solved event processing method and operation and maintenance information are audited, the event management module directly inputs the failures into the knowledge base management module, so that the failures of the type can be quickly processed later.
Step 206: distributing a fault work order aiming at the current fault and jumping to step 211;
specifically, the event management module may generate a question sheet through the event, where the question sheet includes a fault work order and a maintenance work order, and specifically, the fault work order is dispatched for the fault. For example, after the event management module queries that the current fault is a historical fault or finishes the fault consultation, the event management module may directly dispatch the fault work order and jump to step 211. The form template provided by the workflow management module determines the format of the fault work order, and has important significance for improving operation and maintenance efficiency.
Step 207: judging whether the service system is abnormal, if so, executing step 208, otherwise, executing step 211;
specifically, the operation and maintenance integrated platform performs automatic service and operation and maintenance analysis on the service system after the monitoring data is collected, and judges whether the service system is abnormal or not according to the service and operation and maintenance analysis result. After the analysis and judgment are completed, if the service system is abnormal, step 208 is executed; if the service system has no failure, step 211 is executed.
Step 208: judging whether the abnormal type is history abnormal or not, if so, executing step 210; otherwise, go to step 209;
specifically, the knowledge base management module stores all operation and maintenance information of the business system, including a historical maintenance work order, the event management module queries the historical maintenance work order of the business system from the knowledge base management module, and judges whether the current abnormality is a historical abnormality according to related information recorded in the historical maintenance work order. If the current exception is a history exception, executing step 210; if the current exception is not a historical exception, step 209 is performed.
Step 209: performing a consultation on the current abnormality, and then performing step 210;
specifically, the knowledge base management module stores knowledge entries input by operation and maintenance technicians, when the abnormity is diagnosed, the operation and maintenance technicians can check related historical event lists and know detailed event contents through the question lists under the help of functions of the problem management module, then the abnormity is processed according to self professional knowledge and working experience, the successfully solved problems and event processing methods can be directly input into the knowledge base management module after being checked, detailed records are carried out on the problems and the event processing methods, the abnormity can be conveniently and rapidly processed later, and the operation and maintenance efficiency is improved.
Step 210: sending a maintenance work order aiming at the current abnormity and jumping to step 211;
specifically, the event management module may generate a question sheet through the event. After the current abnormality is found to be a history abnormality or the abnormal consultation is finished, the event management module directly sends a maintenance work order and skips to step 211. The form template provided by the workflow management module determines the format of the maintenance work order, and has important significance for improving the operation and maintenance efficiency.
Step 211: judging whether the running state of the system needs to be patrolled and examined and reminded, if so, sending the patrolling and examining reminder and then executing the step 212; if not, return to step 202;
specifically, if the operation and maintenance integrated platform determines that the service system has no fault or abnormality after performing automated service and operation and maintenance analysis on the service system, the operation and maintenance integrated platform does not need to perform polling reminding, and jumps to step 202, adjusts deployment topology and monitoring indexes according to the result of the service and operation and maintenance analysis, and pushes the deployment topology and monitoring indexes to the operation and maintenance integrated platform to realize iterative deployment.
But patrol reminding needs to be performed under the following two conditions: firstly, detecting that a service system has a fault or an abnormality; and secondly, the system is regularly inspected by operation and maintenance technicians according to relevant rules of inspection and maintenance. In both cases, a patrol reminder is issued, and step 212 is executed.
Step 212: judging whether the fault or the abnormality of the system is eliminated, if the fault or the abnormality still exists, executing step 206 or step 210; if the processing is finished, returning to the step 202;
specifically, after the operation and maintenance integrated platform sends out the patrol inspection prompt, the operation and maintenance technician receives the notification information to maintain or maintain the service system, and processes the found fault or abnormality. After the processing is finished, the operation and maintenance integrated platform detects the fault and the abnormity of the system again, judges whether the fault or the abnormity of the system is eliminated, if the fault or the abnormity still exists, executes step 206 or step 210, i.e. distributes the fault work order or the maintenance work order again, and processes the fault and the abnormity again; if the fault or the abnormality is solved, the step 202 is returned, and whether the fault or the abnormality exists in the service system is detected in a circulating manner, so that the automatic real-time monitoring and management of the application related IT resources, real-time warning of the user and automatic execution of the processing program are realized, the stability of the system is improved, and the workload of system maintenance after IT construction is reduced.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention. It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (9)
1. An operation and maintenance operation integrated platform is characterized by comprising a configuration library management module, a knowledge library management module and an event management module, wherein the knowledge library management module records and stores operation and maintenance information and operation and maintenance methods, the configuration library management module is used for helping the operation and maintenance operation integrated platform to butt joint local servers of various types and interfaces in a service system, the configuration library management module monitors, analyzes and judges data of the service system under the assistance of the knowledge library management module after the butt joint is completed, and the event management module searches different types of events in the knowledge library management module and then adopts a processing method matched with the current event;
the operation and maintenance integrated platform comprises the following working methods:
the operation and maintenance integrated platform is in butt joint with the service system;
the operation and maintenance integrated platform monitors service system data and diagnoses faults or abnormalities;
judging whether the service system has faults or not, if so, distributing a fault work order aiming at the current faults, and if not, carrying out the next step;
judging whether the service system is abnormal or not, if so, dispatching a maintenance work order aiming at the current abnormality, and if not, carrying out the next step;
judging whether the running state of the system needs to be patrolled and examined and reminded, and if so, sending out the patrol and examined reminding; if not, the steps are circulated in sequence to continue monitoring the service system data.
2. The operation and maintenance integrated platform according to claim 1, further comprising a service request management module, wherein the service request management module is configured to provide service request processing of a Web side for a general user.
3. The operation and maintenance integrated platform according to claim 1, further comprising a question management module, wherein the question management module manages the question list, so that operation and maintenance technicians can query relevant information on the question list.
4. The operation and maintenance integrated platform according to claim 1, further comprising a change management module, wherein the change management module provides a detailed recording function for the whole process of the change.
5. The operation and maintenance integrated platform according to claim 1, further comprising a workflow management module, wherein the workflow management module is configured to provide a standard-based event flow template and a corresponding form template.
6. The operation and maintenance integrated platform according to claim 1, wherein the event processing method after the event management module successfully solves the problem is directly input into the knowledge base management module after being audited, so that the follow-up operation and maintenance technicians can search and match the event processing method.
7. The operation and maintenance integrated platform according to claim 1, wherein when a fault is detected in the service system, it is determined whether the fault type is a historical fault, if so, a fault work order is dispatched for the current fault, otherwise, a fault work order is dispatched after consultation is performed for the current fault.
8. The operation and maintenance integrated platform according to claim 1, wherein when an abnormality in the service system is detected, it is determined whether the abnormality type is a historical abnormality, and if so, a maintenance work order is dispatched for the current abnormality, otherwise, a maintenance work order is dispatched after consultation is performed for the current abnormality.
9. The operation and maintenance integrated platform according to claim 1, wherein if the patrol reminding is needed, whether the fault or the abnormality of the system is eliminated is judged after the patrol reminding is sent out, and if the fault or the abnormality still exists, a fault work order is dispatched for the current fault or a maintenance work order is dispatched for the current abnormality; and if the fault or the exception is processed, continuously monitoring the service system data.
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113360628A (en) * | 2021-07-26 | 2021-09-07 | 广州市琪讯数码科技有限公司 | Network repair event layered maintenance method and system based on problem knowledge base |
| CN113469842A (en) * | 2021-05-31 | 2021-10-01 | 珠海大横琴科技发展有限公司 | System operation and maintenance method and device |
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| CN113469842A (en) * | 2021-05-31 | 2021-10-01 | 珠海大横琴科技发展有限公司 | System operation and maintenance method and device |
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| CN113806187A (en) * | 2021-09-01 | 2021-12-17 | 浪潮卓数大数据产业发展有限公司 | Intelligent one-stop operation and maintenance service method and platform |
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| CN117829577B (en) * | 2024-03-06 | 2024-05-14 | 江苏益捷思信息科技有限公司 | Operation management method and system of business operation and maintenance platform |
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Application publication date: 20201225 |