CN111930779A - Telecommunication service information technology consultation service system - Google Patents
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- CN111930779A CN111930779A CN202010878937.4A CN202010878937A CN111930779A CN 111930779 A CN111930779 A CN 111930779A CN 202010878937 A CN202010878937 A CN 202010878937A CN 111930779 A CN111930779 A CN 111930779A
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Abstract
The invention discloses a telecommunication service information technology consultation service system which comprises a control center and a user intelligent terminal, wherein the output end of the control center is electrically connected with the input end of an information integration module in a bidirectional mode, the output end of the control center is electrically connected with the input end of a detection module in a bidirectional mode, the output end of the control center is electrically connected with the input end of a switching module in a bidirectional mode, and the output end of the control center is electrically connected with the input end of an emergency module in a unidirectional mode. Before entering the system, the system firstly enters safely through procedures of registration, verification, login and the like, after entering, information screening is formally entered, big data can be analyzed according to the needs of a user, and then enters an information consultation and viewing center through a guide unit, at the moment, a big data end can conduct guiding operation again according to data information in an intelligent terminal of the user, then the result of information consultation can be obtained, and the user can select to finish consultation or consult different types of information again according to the needs.
Description
Technical Field
The invention relates to the technical field of information technology, in particular to a telecommunication service information technology consultation service system.
Background
The information technology service refers to an enterprise providing information technology service for customers, and the service content comprises: software test services and hardware test services. The technology is mainly used in the IT industry, wherein the information technology service is a service for helping a user to realize a self-target by promoting the performance of the efficiency of an information technology system; the business of the information technology service enterprise mainly comprises the following eight major categories: the method comprises the following steps of information technology consultation, information technology operation and maintenance, design and development service, test service, data processing service, integrated implementation service, training service and information system value-added service, wherein the information technology consultation comprises the following steps: advisory services to assist a demander in evaluating various IT technologies, including: and consulting services such as IT strategic planning and implementation plan, IT system design, IT management, IT engineering supervision and the like.
Some websites have now begun to apply some low-level morphological artificial intelligence. Amazon has begun introducing artificial intelligence, and its task management services, with mechanical turn. The method can enable the computer program to adjust the application of artificial intelligence to complete tasks which cannot be completed by the computer before, and the phenomenon similar to the same name of two people can never occur on the Internet. Thus, there is a fixed mechanism for determining the name for each host, and hence the "address" of that host on the internet. However, this is merely a "naming authority" and such authority to determine an address does not mean the authority to control. The organization responsible for naming does not do anything more than name. Also, the global network requires a mechanism to establish rules of association that all hosts must follow, otherwise it is impossible to establish an internet that is common to all different computers and different operating systems throughout the world. The next generation TCP/IP protocol will classify the information levels on the network to speed up the transmission, which is an example of the services provided by such mechanisms. Likewise, the authority to make a "protocol" to which it is commonly adhered does not mean the authority to control.
Telecommunications services refer to services provided by a competent authority or an authorized private agency to its customers in order to meet specific telecommunications needs, and include both basic telecommunications services and value-added telecommunications services.
The information consultation service is closely related to the internet, the existing information consultation can only search some registered related data through telecommunication service, the method is not suitable for the current big data era, the current society is a high-speed development society, science and technology are developed, information circulation is realized, communication among people is closer and closer, life is more and more convenient, and big data is a product of the high-technology era, so that how to use the big data is the key point of the current research in the field of information technology consultation.
Disclosure of Invention
The invention aims to provide a telecommunication service information technology consultation service system which has the advantages of high safety factor and convenience for users to search and inquire, and solves the problems that the existing society is a high-speed development society, the science and technology are developed, the information circulation is realized, the communication among people is more and more close, the life is more and more convenient, and the big data is the product of the high-tech era, so that how to use the big data is the key point of the current research in the information technology consultation field.
In order to achieve the purpose, the invention provides the following technical scheme: a telecommunication service information technology consultation service system comprises a control center and a user intelligent terminal, wherein the output end of the control center is electrically connected with the input end of an information integration module in a bidirectional way, the output end of the control center is electrically connected with the input end of a detection module in a bidirectional way, the output end of the control center is electrically connected with the input end of a switching module in a bidirectional way, the output end of the control center is electrically connected with the input end of an emergency module in a unidirectional way, the output end of the control center is electrically connected with the input end of a printing unit in a unidirectional way, the output end of the control center is electrically connected with the input end of a search consultation unit in a bidirectional way, the output end of the control center is electrically connected with the input end of a remote control terminal in a bidirectional way, the input end of the control center is electrically connected with the output end of a, the output of the login unit is electrically connected with the input of the information screening unit in a one-way mode, the output of the information screening unit is electrically connected with the input of the user identification unit in a one-way mode, the output of the user identification unit is electrically connected with the input of the control terminal in a one-way mode, the output of the user intelligent terminal is electrically connected with the input of the registration unit in a one-way mode, the output of the registration unit is electrically connected with the input of the information receiving unit in a one-way mode, and the output of the information receiving unit is electrically connected with the input of the control terminal in a one.
Preferably, the output of switching module and the input unidirectional connection who reminds the module, control center's output and the two-way electric connection of big data end, big data end and user intelligent terminal interconnect, APP and locating information in the user intelligent terminal all with big data end cooperation, big data end contains all data information in the user intelligent terminal.
Preferably, the detection module comprises a comparison unit and a detection unit, the detection unit is used for detecting the running state of each device in real time, and the comparison unit is used for comparing the running state of each device in real time.
Preferably, the registration unit is bound with an identity card and a real-name system mobile phone number, or bound with a real-name system WeChat and a Paibao.
Preferably, the search and consultation unit is a consultation system and is directly connected with the big data terminal.
Preferably, the information screening module is electrically connected with an information integration module for sorting and merging the user information, and the information integration module is in bidirectional connection with the user information database and is used for timely updating and refining the user information.
Preferably, the reminding module comprises a voice broadcast device and a strobe light, the strobe light is used for visually reminding the customer service under the noisy environment, the remote control terminal comprises a mobile phone, a tablet and a PC (personal computer) terminal, and the emergency module comprises a first buzzer alarm and a second buzzer alarm.
Compared with the prior art, the invention has the following beneficial effects:
1. before entering the system, the invention firstly enters safely through procedures of registration, verification, login and the like, formally enters information screening after entering, big data can be analyzed according to the needs of a user, and then enters an information consultation viewing center through a guide unit after being analyzed, at the moment, a big data end can carry out guide operation again according to data information in an intelligent terminal of the user, and then an information consultation result can be obtained, the user can select to finish consultation or consult information of different types again according to the needs, through a cloud database used in the consultation process of the user and an information screening module with keyword screening, sensitive word screening and repeated information screening, all problems related to the user in the consultation process can be separated and combined, the efficiency of customer service reply can be improved, the waiting time of the user can be reduced, and repeated answering in the customer service reply process can be reduced, is economical and practical.
2. The invention connects the sensitive information in the information screening module with the emergency module, the emergency module is connected with the server of the network police by signals, thereby integrating and remedying the problem that sensitive words and phrases published by users on the network affect the safe and stable operation of the large environment of the network, facilitating the optimization of the network environment, enabling the user information database to be synchronized and updated in time by the information integration module by connecting the user information database and the information integration module connected with the information screening module in a bidirectional way, facilitating the backup and the database reconstruction of each user, improving the service quality of the users in the consultation process, being efficient and convenient, and reminding the voice broadcaster of the reminding module to remind the customer service after the customer service does not respond for a long time during the consultation of the users by connecting the switching module with the reminding module, the reminding module also comprises a strobe light which is used for visually reminding the customer service under the condition of noisy environment, the system is reasonable in design, convenient to operate, flexible and convenient, can enter the system in multiple modes, has a high safety index and passes real-name verification, and in addition, big data are aggregated according to identity information or data information of an intelligent terminal, so that the big data are comprehensive and are convenient for a user to retrieve and inquire; when the identity recognition is abnormal, a manager can flexibly intervene to avoid unnecessary troubles; different types of operations can be carried out according to the requirements of users in consultation, and the consultation has good maneuverability; the background operation can meet the consultation requirements of different users in the same time period, and the disadvantage of queue waiting of a counter is avoided; this type of big data-centric advisory system is suitable for the society that is now rapidly developing.
Drawings
FIG. 1 is a first schematic diagram of the system of the present invention;
FIG. 2 is a schematic diagram of the system of the present invention;
FIG. 3 is a schematic diagram of the system of the detection module of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In addition, in the present invention, the descriptions related to "first", "second", etc. are only used for description purposes, not specifically referring to the order or sequence, but also not for limiting the present invention, and are only used for distinguishing components or operations described in the same technical terms, but are not understood to indicate or imply relative importance or implicitly indicate the number of indicated technical features, so that the features defined as "first" and "second" may explicitly or implicitly include at least one of the features, and technical solutions between the respective embodiments may be combined with each other, but must be based on the realization of those skilled in the art, and when the technical solutions are contradictory to each other or cannot be realized, the combination of the technical solutions should not be considered to exist, and is not within the protection scope of the present invention.
Referring to fig. 1-3, a teleservice information technology consultation service system includes a control center and a user intelligent terminal, wherein an output terminal of the control center is bidirectionally electrically connected to an input terminal of an information integration module, an output terminal of the control center is bidirectionally electrically connected to an input terminal of a detection module, an output terminal of the control center is bidirectionally electrically connected to an input terminal of a switching module, an output terminal of the control center is unidirectionally electrically connected to an input terminal of an emergency module, an output terminal of the control center is unidirectionally electrically connected to an input terminal of a printing unit, an output terminal of the control center is bidirectionally electrically connected to an input terminal of a search consultation unit, an output terminal of the control center is bidirectionally electrically connected to an input terminal of a remote control terminal, an input terminal of the control center is unidirectionally electrically connected to an output terminal of a discharging unit, and an output terminal, the output end of the login unit is unidirectionally and electrically connected with the input end of the information screening unit, the output end of the information screening unit is unidirectionally and electrically connected with the input end of the user identification unit, the output end of the user identification unit is unidirectionally and electrically connected with the input end of the control terminal, the output end of the user intelligent terminal is unidirectionally and electrically connected with the input end of the registration unit, the output end of the information receiving unit is unidirectionally and electrically connected with the input end of the control terminal, the output end of the switching module is unidirectionally and electrically connected with the input end of the reminding module, the output end of the control center is bidirectionally and electrically connected with the big data end, the big data end is connected with the user intelligent terminal, the APP and the positioning information in the user intelligent terminal are matched with the big data end, and the big data end contains all data information in the user, the detection module comprises a comparison unit and a detection unit, the detection unit is used for detecting the running state of each device in real time, the comparison unit is used for comparing the running state of each device in real time, the registration unit is bound with an identity card and a real-name mobile phone number or bound with a real-name micro message and a payment treasure, the search and consultation unit is a consultation system, the search and consultation unit is directly connected with a big data end, the information screening module is electrically connected with an information integration module used for arranging and combining user information, the information integration module is bidirectionally connected with a user information database and used for timely updating and refining synchronization of the user information, the reminding module comprises a voice broadcaster and a strobe light, the strobe light is used for visually reminding a customer service under the condition of noisy environment, the remote control terminal comprises a mobile phone, a panel and a PC end, and the emergency module comprises a first buzzer alarm and a second buzzer alarm, before entering the system, the system firstly enters safely through procedures such as registration, verification, login and the like, then formally enters information screening, big data can be analyzed according to user requirements, and then enters an information consultation checking center through a guiding unit after analysis, at the moment, a big data end can perform guiding operation again according to data information in a user intelligent terminal, and then an information consultation result can be obtained, a user can select to finish consultation or consult information of different types again according to requirements, and through a cloud database used in the consultation process of the user and an information screening module with keyword screening, sensitive word screening and repeated information screening, all problems related to the user in the consultation process can be separated and combined, so that the customer service reply efficiency can be improved, the user waiting time can be reduced, repeated answering in the customer service reply process can be reduced, the system is economical and practical, the sensitive information in the information screening module is connected with the emergency module, the emergency module is in signal connection with the server of the network police, so that the problems of sensitive words and phrases published by users on the network and the like influencing the safe and stable operation of the large network environment are integrated and rectified, the network environment is convenient to optimize, the user information database and the information integration module connected with the information screening module are in bidirectional connection with each other, so that the user information database can be synchronized and updated in time through the information integration module, the backup and the database reconstruction of each user are convenient, the service quality of the users in the consultation process is improved, the efficiency and the convenience are high, the switching module is connected with the reminding module, so that after the long-time customer service does not respond during the consultation of the users, the voice broadcaster of the reminding module reminds the customer service, and the reminding module also comprises a flashing light, the system has the advantages that the design is reasonable, the operation is convenient, the system is flexible and convenient, the system can enter the system in multiple modes, the safety index of the system is high and is verified by a real name system, in addition, big data are aggregated according to identity information or data information of an intelligent terminal, the big data are comprehensive, and the retrieval and the query of a user are facilitated; when the identity recognition is abnormal, a manager can flexibly intervene to avoid unnecessary troubles; different types of operations can be carried out according to the requirements of users in consultation, and the consultation has good maneuverability; the background operation can meet the consultation requirements of different users in the same time period, and the disadvantage of queue waiting of a counter is avoided; this type of big data-centric advisory system is suitable for the society that is now rapidly developing.
When in use, the invention firstly enters safely through procedures of registration, verification, login and the like before entering the system, formally enters information screening after entering, big data can be analyzed according to the needs of a user, and then enters an information consultation viewing center through a guide unit after being analyzed, at the moment, a big data end can carry out guide operation again according to data information in an intelligent terminal of the user, and then an information consultation result can be obtained, the user selects to finish consultation or consult different types of information again according to the needs, and through a cloud database used in the consultation process of the user and an information screening module with keyword screening, sensitive word screening and repeated information screening, all problems related to the user in the consultation process can be separated and combined, thereby improving the efficiency of customer service reply, reducing the waiting time of the user, and reducing repeated answering in the customer service reply process, the system is economical and practical, sensitive information in the information screening module is connected with the emergency module, the emergency module is in signal connection with a server of a network police, so that sensitive words and phrases published by users on the network and the like which affect safe and stable operation of the large environment of the network are integrated and remedied, the network environment is convenient to optimize, the user information database and the information integration module connected with the information screening module are in bidirectional connection with each other, so that the user information database can be synchronized and updated in time through the information integration module, backup and database reconstruction are convenient for each user, the service quality of the users in the consultation process is improved, the system is efficient and convenient, the switching module is connected with the reminding module, so that the voice broadcaster of the reminding module reminds the customer service after the customer service does not respond for a long time during consultation of the users, the reminding module also comprises a strobe light which is used for visually reminding the customer service under the condition of noisy environment, the system is reasonable in design, convenient to operate, flexible and convenient, can enter the system in multiple modes, has a high safety index and passes real-name verification, and in addition, big data are aggregated according to identity information or data information of an intelligent terminal, so that the big data are comprehensive and are convenient for a user to retrieve and inquire; when the identity recognition is abnormal, a manager can flexibly intervene to avoid unnecessary troubles; different types of operations can be carried out according to the requirements of users in consultation, and the consultation has good maneuverability; the background operation can meet the consultation requirements of different users in the same time period, and the disadvantage of queue waiting of a counter is avoided; the big data-centered consulting system is suitable for the society developing at the present day rapidly, thereby achieving the purposes of high safety factor and convenient retrieval and query of users.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (7)
1. A telecommunication service information technology consultation service system comprises a control center and a user intelligent terminal, and is characterized in that: the output end of the control center is electrically connected with the input end of the information integration module in a bidirectional way, the output end of the control center is electrically connected with the input end of the detection module in a bidirectional way, the output end of the control center is electrically connected with the input end of the switching module in a bidirectional way, the output end of the control center is electrically connected with the input end of the emergency module in a unidirectional way, the output end of the control center is electrically connected with the input end of the printing unit in a unidirectional way, the output end of the control center is electrically connected with the input end of the search consultation unit in a bidirectional way, the output end of the control center is electrically connected with the input end of the remote control terminal in a bidirectional way, the input end of the control center is electrically connected with the output end of the discharge unit in a unidirectional way, the output end of the user intelligent terminal is, the output of information screening unit and the one-way electric connection of user identification unit's input, the one-way electric connection of user identification unit's output and control terminal's input, the one-way electric connection of user intelligent terminal's output and the input of registration unit, the one-way electric connection of output and the input of information receiving unit of registration unit, the one-way electric connection of output and the input of control terminal of information receiving unit.
2. A teleservice information technology advisory service system as claimed in claim 1, wherein: the output of switching module and the input one-way connection of reminding the module, control center's the output and the two-way electric connection of big data end, big data end and user intelligent terminal interconnect, APP and locating information in the user intelligent terminal all with big data end cooperation, big data end contains all data information in the user intelligent terminal.
3. A teleservice information technology advisory service system as claimed in claim 1, wherein: the detection module comprises a comparison unit and a detection unit, the detection unit is used for detecting the running state of each device in real time, and the comparison unit is used for comparing the running state of each device in real time.
4. A teleservice information technology advisory service system as claimed in claim 1, wherein: the registration unit is bound with an identity card and a real-name system mobile phone number, or bound with a real-name system WeChat and a Paibao.
5. A teleservice information technology advisory service system as claimed in claim 2, wherein: the search consultation unit is a consultation system and is directly connected with the big data terminal.
6. A teleservice information technology advisory service system as claimed in claim 1, wherein: the information screening module is electrically connected with an information integration module used for sorting and combining the user information, and the information integration module is in bidirectional connection with the user information database and used for timely updating and refining synchronization of the user information.
7. A teleservice information technology advisory service system as claimed in claim 1, wherein: the reminding module comprises a voice broadcast device and a strobe light, the strobe light is used for visually reminding the customer service under the noisy environment, the remote control terminal comprises a mobile phone, a tablet and a PC (personal computer) terminal, and the emergency module comprises a first buzzer alarm and a second buzzer alarm.
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| CN202010878937.4A CN111930779A (en) | 2020-08-27 | 2020-08-27 | Telecommunication service information technology consultation service system |
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| CN202010878937.4A CN111930779A (en) | 2020-08-27 | 2020-08-27 | Telecommunication service information technology consultation service system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113706340A (en) * | 2021-09-01 | 2021-11-26 | 微合创联(武汉)科技有限公司 | Information technology service consultation platform based on intelligent software |
| CN116558536A (en) * | 2023-04-27 | 2023-08-08 | 中国第一汽车股份有限公司 | Vehicle navigation voice interaction method and device |
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| US20060036603A1 (en) * | 2004-08-11 | 2006-02-16 | Doug Laney | Apparatus, system, and methods for collaborative research |
| CN108009944A (en) * | 2017-12-01 | 2018-05-08 | 广州赞加信息科技有限公司 | A kind of information technology consultative service system based on internet |
| CN109213919A (en) * | 2018-10-25 | 2019-01-15 | 江苏泰盈信息服务有限公司 | A kind of information technology consultative service system Internet-based |
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2020
- 2020-08-27 CN CN202010878937.4A patent/CN111930779A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20060036603A1 (en) * | 2004-08-11 | 2006-02-16 | Doug Laney | Apparatus, system, and methods for collaborative research |
| CN108009944A (en) * | 2017-12-01 | 2018-05-08 | 广州赞加信息科技有限公司 | A kind of information technology consultative service system based on internet |
| CN109213919A (en) * | 2018-10-25 | 2019-01-15 | 江苏泰盈信息服务有限公司 | A kind of information technology consultative service system Internet-based |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113706340A (en) * | 2021-09-01 | 2021-11-26 | 微合创联(武汉)科技有限公司 | Information technology service consultation platform based on intelligent software |
| CN116558536A (en) * | 2023-04-27 | 2023-08-08 | 中国第一汽车股份有限公司 | Vehicle navigation voice interaction method and device |
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