CN113706340A - Information technology service consultation platform based on intelligent software - Google Patents
Information technology service consultation platform based on intelligent software Download PDFInfo
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- CN113706340A CN113706340A CN202111022509.2A CN202111022509A CN113706340A CN 113706340 A CN113706340 A CN 113706340A CN 202111022509 A CN202111022509 A CN 202111022509A CN 113706340 A CN113706340 A CN 113706340A
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Abstract
The invention discloses an information technology service consultation platform based on intelligent software, which comprises a user terminal, a communication module, a verification unit, an alarm module, a guide module, a classification and integration unit, a frequency recording module, an information marking module, a subdivision unit, a manual module, a customer service terminal and an opinion evaluation module, wherein the user terminal is connected with the verification unit through the communication module, the alarm module is electrically connected with the verification unit, the verification unit is electrically connected with the guide module, and the guide module is electrically connected with the classification and integration unit, and modules frequently accessed by the client are marked, so that the client can quickly select the modules.
Description
Technical Field
The invention relates to the technical field of information technology, in particular to an information technology service consultation platform based on intelligent software.
Background
Information technology, which is a general term for various technologies mainly used for managing and processing information, mainly applies computer science and communication technology to design, develop, install and implement information systems and application software, which is also commonly referred to as information and communication technology, mainly includes sensing technology, computer and intelligence technology, communication technology and control technology, the application of information technology includes computer hardware and software, network and communication technology, application software development tools, etc., computers and internet are widely popularized, people increasingly use computers to produce, process, exchange and transmit various forms of information, in enterprises, schools and other organizations, the information technology architecture is a comprehensive structure for adopting and developing information technology to achieve strategic goals, and includes management and technical components, the management component includes mission, and the management component includes mission, Function and information requirements, system configuration and information flow; the technical components comprise information technology standards, rules and the like for realizing a management system structure, the Internet of things and cloud computing are proposed and developed as new heights and forms of information technology, according to the definition of a Chinese Internet of things school and enterprise alliance, the Internet of things is the combination of almost all the current technologies and computer Internet technologies, information is collected, transmitted, processed and executed more quickly and accurately, the information is the latest presentation form and application of science and technology, the existing information technology service consultation platform cannot record the access condition of a client, the content with high access frequency of the client cannot be intelligently marked, and the client is difficult to find the content with frequent access when repeatedly entering the consultation platform, and meanwhile, the consultation platform is not clear and detailed enough in content classification and is not convenient for the client to use.
Disclosure of Invention
The invention aims to provide an information technology service consultation platform based on intelligent software to solve the problems in the background technology.
In order to achieve the purpose, the invention provides the following technical scheme: an information technology service consultation platform based on intelligent software comprises a user terminal, a communication module, a verification unit, an alarm module, a guide module, a classification and integration unit, a frequency recording module, an information marking module, a subdivision unit, a manual module, a customer service terminal and an opinion evaluation module, the user terminal is connected with the verification unit through the communication module, the alarm module is electrically connected with the verification unit, the verification unit is electrically connected with the guide module, the guide module is electrically connected with the classification and integration unit, the frequency recording module is electrically connected with the classification integration unit, the information marking module is electrically connected with the frequency recording module, the classification integration unit is electrically connected with the subdivision unit, the opinion evaluation module is electrically connected with the subdivision unit, the subdivision unit is electrically connected with the manual module, and the manual module is electrically connected with the customer service terminal;
the user terminal is used for a client to log in and register an account;
the verification unit is used for verifying the identity of the client;
the alarm module is used for sending an alarm to remind people;
the guiding module guides the customer to enter the classification integration unit;
the classification integration unit is used for classifying service types;
the frequency recording unit is used for recording the access condition of a client;
the information marking module is used for marking the module;
the subdivision unit is used for continuously subdividing the classified services;
the manual module is used for connecting a customer service terminal;
the opinion evaluation module is used for collecting improved opinions.
As a preferred aspect of the present invention, the user terminal includes an information input module and an information prompt module, wherein,
the information input module is used for a client to input an account password and register;
the information prompt module is used for reminding the client.
As a preferable aspect of the present invention, the verification unit includes an information recording module, a key verification module, and an anomaly monitoring module, wherein,
the information recording module is used for recording account number and password information of the client;
the key verification module is used for comparing the account password input by the client with the account password in the information recording module;
the abnormity monitoring module is used for monitoring the abnormity condition of the customer account.
As a preferred scheme of the present invention, the classification and integration unit includes an operation and maintenance service module, a test service module, a design service module, an evaluation service module, an implementation service module, and a supervision service module.
As a preferable aspect of the present invention, the subdivision unit includes a text module, a picture module, and a video module, wherein,
the text module is used for subdividing the text description of the service;
the picture module is used for subdividing the picture description of the service;
the video module is used for subdividing the video description of the service.
As a preferred aspect of the present invention, the frequency recording module records the client access condition, including the frequency of selecting the service module, the time spent by the service module, and the amount of content viewed by the service module.
As a preferable aspect of the present invention, the marking of the module by the information marking module is based on the recording by the frequency recording module.
As a preferred scheme of the present invention, the alarm module is configured to prompt the customer service terminal through a pop-up window.
Compared with the prior art, the invention has the beneficial effects that: the invention can classify and integrate the service contents and subdivide the service contents through the arranged classification and integration unit and the subdivision unit, is convenient for a client to browse, improves the browsing efficiency of the client, can mark the access condition of the client through the arranged frequency recording module and the information marking module, marks the modules frequently accessed by the client, is convenient for the client to quickly select and use, can monitor the account number of the client through the arranged abnormity monitoring module and the alarm module, can timely confirm the account number through the customer service when abnormity occurs, and protects the safety of the account number of the client.
Drawings
FIG. 1 is a block diagram of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, the present invention provides a technical solution: an information technology service consultation platform based on intelligent software comprises a user terminal, a communication module, a verification unit, an alarm module, a guide module, a classification and integration unit, a frequency recording module, an information marking module, a subdivision unit, a manual module, a customer service terminal and an opinion evaluation module, the user terminal is connected with the verification unit through the communication module, the alarm module is electrically connected with the verification unit, the verification unit is electrically connected with the guide module, the guide module is electrically connected with the classification and integration unit, the frequency recording module is electrically connected with the classification integration unit, the information marking module is electrically connected with the frequency recording module, the classification integration unit is electrically connected with the subdivision unit, the opinion evaluation module is electrically connected with the subdivision unit, the subdivision unit is electrically connected with the manual module, and the manual module is electrically connected with the customer service terminal;
the user terminal is used for a client to log in and register an account;
the verification unit is used for verifying the identity of the client;
the alarm module is used for sending an alarm to remind people;
the guiding module guides the customer to enter the classification integration unit;
the classification integration unit is used for classifying service types;
the frequency recording unit is used for recording the access condition of a client;
the information marking module is used for marking the module;
the subdivision unit is used for continuously subdividing the classified services;
the manual module is used for connecting a customer service terminal;
the opinion evaluation module is used for collecting improved opinions.
Further, the user terminal comprises an information input module and an information prompt module, wherein,
the information input module is used for a client to input an account password and register;
the information prompt module is used for reminding the client.
Further, the verification unit comprises an information recording module, a key verification module and an abnormality monitoring module, wherein,
the information recording module is used for recording account number and password information of the client;
the key verification module is used for comparing the account password input by the client with the account password in the information recording module;
the abnormity monitoring module is used for monitoring the abnormity condition of the customer account.
Furthermore, the classification and integration unit comprises an operation and maintenance service module, a test service module, a design service module, an evaluation service module, an implementation service module and a supervision service module.
Further, the subdivision unit comprises a text module, a picture module and a video module, wherein,
the text module is used for subdividing the text description of the service;
the picture module is used for subdividing the picture description of the service;
the video module is used for subdividing the video description of the service.
Further, the frequency recording module records the client access condition, including the frequency of selecting the service module, the dwell time of the service module and the amount of the content browsed by the service module.
Further, the information marking module marks the module according to the condition recorded by the frequency recording module.
Further, the alarm module is used for reminding a customer service terminal through a popup window.
Specifically, a customer inputs own account password information through an information input module and transmits the information to a verification unit through a communication module, a secret key verification unit in the verification unit compares the account password with data recorded in an information recording module, if the data are wrong, an information prompt module prompts the customer, if the data are correct, a guide module guides the customer to enter a classification integration unit, an abnormality monitoring module monitors abnormal conditions of the customer account, if the abnormal conditions are found, an alarm is sent through an alarm module, a pop-up window at a customer service terminal prompts the customer service to verify the customer account, the safety of the customer account is ensured, the customer selects a proper service module to browse according to own requirements, a frequency recording module records the access conditions of the customer, an information marking module marks modules frequently accessed by the customer according to the access conditions of the customer, and the subsequent selection of the customer is facilitated, if the customer needs help, the customer service terminal can be connected through the manual module, the customer service can help the customer, and the opinion evaluation module can collect the improvement opinions of the collected customer.
In the description of the present invention, it is to be understood that the terms "coaxial", "bottom", "one end", "top", "middle", "other end", "upper", "one side", "top", "inner", "front", "center", "both ends", and the like, indicate orientations or positional relationships based on those shown in the drawings, and are only for convenience of description and simplicity of description, and do not indicate or imply that the referenced device or element must have a particular orientation, be constructed and operated in a particular orientation, and thus, are not to be construed as limiting the present invention.
Furthermore, the terms "first", "second", "third", "fourth" are used for descriptive purposes only and are not to be construed as indicating or implying a relative importance or implicitly indicating the number of technical features indicated, whereby the features defined as "first", "second", "third", "fourth" may explicitly or implicitly include at least one such feature.
In the present invention, unless otherwise expressly specified or limited, the terms "mounted," "disposed," "connected," "secured," "screwed" and the like are to be construed broadly, e.g., as meaning fixedly connected, detachably connected, or integrally formed; can be mechanically or electrically connected; the terms may be directly connected or indirectly connected through an intermediate, and may be communication between two elements or interaction relationship between two elements, unless otherwise specifically limited, and the specific meaning of the terms in the present invention will be understood by those skilled in the art according to specific situations.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (8)
1. An information technology service consultation platform based on intelligent software comprises a user terminal, a communication module, a verification unit, an alarm module, a guide module, a classification integration unit, a frequency recording module, an information marking module, a subdivision unit, a manual module, a customer service terminal and an opinion evaluation module, and is characterized in that the user terminal is connected with the verification unit through the communication module, the alarm module is electrically connected with the verification unit, the verification unit is electrically connected with the guide module, the guide module is electrically connected with the classification integration unit, the frequency recording module is electrically connected with the classification integration unit, the information marking module is electrically connected with the frequency recording module, the classification integration unit is electrically connected with the subdivision unit, the opinion evaluation module is electrically connected with the subdivision unit, and the subdivision unit is electrically connected with the manual module, the manual module is electrically connected with the customer service terminal;
the user terminal is used for a client to log in and register an account;
the verification unit is used for verifying the identity of the client;
the alarm module is used for sending an alarm to remind people;
the guiding module guides the customer to enter the classification integration unit;
the classification integration unit is used for classifying service types;
the frequency recording unit is used for recording the access condition of a client;
the information marking module is used for marking the module;
the subdivision unit is used for continuously subdividing the classified services;
the manual module is used for connecting a customer service terminal;
the opinion evaluation module is used for collecting improved opinions.
2. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the user terminal comprises an information input module and an information prompt module, wherein,
the information input module is used for a client to input an account password and register;
the information prompt module is used for reminding the client.
3. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the verification unit comprises an information recording module, a key verification module and an abnormity monitoring module, wherein,
the information recording module is used for recording account number and password information of the client;
the key verification module is used for comparing the account password input by the client with the account password in the information recording module;
the abnormity monitoring module is used for monitoring the abnormity condition of the customer account.
4. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the classification integration unit comprises an operation and maintenance service module, a test service module, a design service module, an evaluation service module, an implementation service module and a supervision service module.
5. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the subdivision unit comprises a character module, a picture module and a video module, wherein,
the text module is used for subdividing the text description of the service;
the picture module is used for subdividing the picture description of the service;
the video module is used for subdividing the video description of the service.
6. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the frequency recording module records the client access condition, including the frequency of selecting the service module, the stay time of the service module and the amount of the contents browsed by the service module.
7. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the information marking module marks the module according to the condition recorded by the frequency recording module.
8. The intelligent software-based information technology service consultation platform according to claim 1, wherein: the alarm module is used for reminding a customer service terminal through a popup window.
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Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101969447A (en) * | 2010-11-05 | 2011-02-09 | 北京云快线软件服务有限公司 | Method and system for supplying stream media service |
| CN107992592A (en) * | 2017-12-12 | 2018-05-04 | 柳州市北龟农业科技孵化器有限公司 | A kind of counseling services information transmission platform |
| CN108009944A (en) * | 2017-12-01 | 2018-05-08 | 广州赞加信息科技有限公司 | A kind of information technology consultative service system based on internet |
| CN109213919A (en) * | 2018-10-25 | 2019-01-15 | 江苏泰盈信息服务有限公司 | A kind of information technology consultative service system Internet-based |
| CN111930779A (en) * | 2020-08-27 | 2020-11-13 | 赣州圣享区块链技术有限公司 | Telecommunication service information technology consultation service system |
| CN113254769A (en) * | 2021-05-27 | 2021-08-13 | 深圳职点科技有限公司 | Information technology consultation service system based on Internet |
-
2021
- 2021-09-01 CN CN202111022509.2A patent/CN113706340A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101969447A (en) * | 2010-11-05 | 2011-02-09 | 北京云快线软件服务有限公司 | Method and system for supplying stream media service |
| CN108009944A (en) * | 2017-12-01 | 2018-05-08 | 广州赞加信息科技有限公司 | A kind of information technology consultative service system based on internet |
| CN107992592A (en) * | 2017-12-12 | 2018-05-04 | 柳州市北龟农业科技孵化器有限公司 | A kind of counseling services information transmission platform |
| CN109213919A (en) * | 2018-10-25 | 2019-01-15 | 江苏泰盈信息服务有限公司 | A kind of information technology consultative service system Internet-based |
| CN111930779A (en) * | 2020-08-27 | 2020-11-13 | 赣州圣享区块链技术有限公司 | Telecommunication service information technology consultation service system |
| CN113254769A (en) * | 2021-05-27 | 2021-08-13 | 深圳职点科技有限公司 | Information technology consultation service system based on Internet |
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