CN111898947A - Method, device, equipment and computer readable medium for monitoring goods distribution task - Google Patents
Method, device, equipment and computer readable medium for monitoring goods distribution task Download PDFInfo
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- CN111898947A CN111898947A CN202010707136.1A CN202010707136A CN111898947A CN 111898947 A CN111898947 A CN 111898947A CN 202010707136 A CN202010707136 A CN 202010707136A CN 111898947 A CN111898947 A CN 111898947A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0833—Tracking
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0832—Special goods or special handling procedures, e.g. handling of hazardous or fragile goods
Abstract
The invention discloses a method, a device, equipment and a computer readable medium for monitoring an article distribution task, and relates to the technical field of computers. One embodiment of the method comprises: in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article; receiving the article delivery abnormal reason of the abnormal early warning pushed by the delivery point subsystem, wherein the article delivery abnormal reason is confirmed by the delivery point subsystem; and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to a user side. The method and the device can timely know the distribution abnormal condition and shorten the processing period.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method, an apparatus, a device, and a computer-readable medium for monitoring an item delivery task.
Background
In the process of delivering the goods, if abnormal conditions such as loss and damage of the goods occur, the protection price is paid according to the protection price amount; no guarantee is paid according to 3 to 5 times the distribution fee.
In the above abnormal situations, the user generally initiates the abnormal situations, asks for the reason of the delivery abnormality, and makes a claim for compensation according to the reason of the abnormality. The flow is long in period, and generally, the treatment takes about one week.
In the process of implementing the invention, the inventor finds that at least the following problems exist in the prior art: and the abnormal delivery condition is difficult to know in time, so that the processing period is long.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method, an apparatus, a device, and a computer readable medium for monitoring an article delivery task, which can timely acquire an abnormal delivery condition and shorten a processing period.
To achieve the above object, according to an aspect of an embodiment of the present invention, there is provided a method of monitoring an item delivery task, including:
in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article;
receiving the article delivery abnormal reason of the abnormal early warning pushed by the delivery point subsystem, wherein the article delivery abnormal reason is confirmed by the delivery point subsystem;
and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to a user side.
In the process of delivering the goods, if the goods delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the goods, and the method comprises the following steps:
in the process of article distribution, receiving article distribution information actively sent by the distribution point subsystem;
and according to the article delivery information, determining that article delivery is abnormal, and sending an abnormal early warning to a delivery point subsystem of the article.
In the process of delivering the goods, if the goods delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the goods, and the method comprises the following steps:
and in the process of article delivery, determining that the article delivery is abnormal according to the delivery time limit and the initial delivery time of the article, and sending an abnormity early warning to a delivery point subsystem of the article.
And if the article delivery is determined to be abnormal according to the delivery time limit and the initial delivery time of the article, sending an abnormal early warning to a delivery point subsystem of the article, wherein the method comprises the following steps:
determining the delivery timeliness according to the delivery stage of the articles;
determining the end delivery time of the goods according to the delivery aging and the initial delivery time of the goods;
and if the delivery ending time of the article is earlier than the current time, determining that the delivery of the article is overtime, and sending an abnormity early warning to a delivery point subsystem of the article.
The sending the article delivery abnormality cause and the disposal information to the user side includes:
and sending the reason for the abnormal article distribution and the disposal information to the user side through the contact way determined by the user side identification, wherein the disposal information comprises the reimbursement amount.
After the sending the article delivery abnormality cause and the disposal information to the user side, the method includes:
and sending a message of the abnormal delivery of the article to a deliverer of the article with the abnormal early warning so as to intercept the article.
The reason for the abnormal article delivery is that the delivery point subsystem is pushed by the handheld terminal equipment;
the sending the abnormal delivery information of the article to the deliverer of the article with the abnormal early warning comprises the following steps:
and sending the abnormal delivery information of the articles to a handheld mobile terminal of a deliverer of the articles with the abnormal early warning.
According to a second aspect of the embodiments of the present invention, there is provided an apparatus for monitoring an item delivery task, including:
the early warning module is used for sending an abnormity early warning to a delivery point subsystem of the article when determining that the article delivery is abnormal in the article delivery process;
a receiving module, configured to receive an article delivery abnormality cause of the abnormality early warning sent by the delivery point subsystem, where the article delivery abnormality cause is confirmed by the delivery point subsystem;
and the sending module is used for determining the disposal information of the goods according to the goods delivery abnormity reason and sending the goods delivery abnormity reason and the disposal information to a user side.
According to a third aspect of the embodiments of the present invention, there is provided an electronic device for monitoring an item delivery task, including:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method as described above.
According to a fourth aspect of embodiments of the present invention, there is provided a computer readable medium, on which a computer program is stored, which when executed by a processor, implements the method as described above.
One embodiment of the above invention has the following advantages or benefits: in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article; receiving the article delivery abnormity reason of the abnormity early warning pushed by the delivery point subsystem, wherein the delivery abnormity reason is confirmed by the delivery point subsystem; and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to the user side. The distribution abnormity can be timely known, the user side can be timely informed according to the distribution abnormity reason confirmed by the distribution point subsystem, the user does not need to actively initiate compensation, and the processing period of the article distribution abnormity is further shortened.
Further effects of the above-mentioned non-conventional alternatives will be described below in connection with the embodiments.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is a schematic diagram of a main flow of a method of monitoring an item delivery task according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of sending an anomaly warning to a delivery point subsystem of an article according to an embodiment of the present invention;
FIG. 3 is a schematic flow chart illustrating another method for sending an anomaly warning to a delivery point subsystem of an article according to an embodiment of the present invention;
FIG. 4 is an interaction diagram of monitoring the task of delivery of items according to an embodiment of the present invention;
FIG. 5 is another interaction diagram for monitoring the distribution of items according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of the main structure of an apparatus for monitoring the task of delivery of an article according to an embodiment of the present invention;
FIG. 7 is an exemplary system architecture diagram in which embodiments of the present invention may be employed;
fig. 8 is a schematic structural diagram of a computer system suitable for implementing a terminal device or a server according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention are described below with reference to the accompanying drawings, in which various details of embodiments of the invention are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
At present, in the process of delivering articles, the abnormal conditions of article loss, damage and the like cannot be found in time. Resulting in failure to notify the user in time and a long period for handling abnormal situations.
In order to solve the problem that the distribution abnormal condition is difficult to know in time, and the processing period is long, the following technical scheme in the embodiment of the invention can be adopted.
Referring to fig. 1, fig. 1 is a schematic diagram of a main flow of a method for monitoring an article distribution task according to an embodiment of the present invention, where in case of an abnormal article distribution, an abnormal early warning is sent and an abnormal article distribution reason is received, and then the abnormal distribution reason and handling information are sent to a user side.
As shown in fig. 1, the method specifically comprises the following steps:
s101, in the process of goods distribution, if the goods distribution is determined to be abnormal, an abnormal early warning is sent to a distribution point subsystem of the goods.
The process of transporting items from a warehouse or one user to another is referred to as the item delivery process. In the course of the distribution of the articles, a plurality of distribution point subsystems are involved. As one example, the distribution point subsystem includes a system to which a sorting center and/or a distribution station is related.
In the process of article delivery, determining that article delivery is abnormal, sending an abnormity early warning to a delivery point subsystem of the article, wherein the purpose of sending the abnormity early warning is as follows: and confirming whether the article delivery is abnormal or not to a delivery point subsystem.
In the embodiment of the present invention, the following two ways are adopted to determine that the article delivery abnormality occurs. One is an active mode and the other is a passive mode.
Referring to fig. 2, fig. 2 is a schematic flow chart of sending an anomaly early warning to a distribution point subsystem of an article according to an embodiment of the present invention, and the technical scheme in fig. 2 belongs to an active mode. The method specifically comprises the following steps:
s201, in the process of goods distribution, receiving goods distribution information actively sent by a distribution point subsystem.
In the process of delivering the articles, the staff of the delivery point subsystem can directly contact the articles, and the possibility of finding the abnormality of the articles is high. In order to improve the efficiency of article delivery, the delivery point subsystem may actively transmit article delivery information in the case where an article abnormality is found. As one example, the delivery point subsystem may actively transmit the item delivery information through a handheld terminal.
In an embodiment of the invention, the handheld terminal is a device for transmitting information related to an article. As an example, an Application (APP) may be installed in a mobile terminal, which in turn may act as a handheld terminal.
The article delivery information includes not only the article identification, the article receiving information, and the article quantity, but also the article delivery condition. As one example, the article delivery conditions include normal, broken, and lost.
When the delivery information of the article actively sent by the delivery point subsystem is received, the delivery of the article is described to be possible abnormal.
S202, according to the article distribution information, determining that article distribution is abnormal, and sending an abnormal early warning to a distribution point subsystem of the articles.
And analyzing the article distribution information actively sent by the distribution point subsystem to obtain the article distribution condition. When the article distribution condition is a breakage or loss, it is determined that an abnormality has occurred in the article.
Considering that the item delivery condition is filled by a deliverer under the delivery point subsystem, an error may occur. In order to improve the quality of monitoring the articles, an abnormity early warning can be sent to a delivery point subsystem of the articles.
In an embodiment of the present invention, in order to improve the efficiency of monitoring the delivery of the articles and discover the occurrence of the abnormality in the delivery of the articles in time, the delivery point subsystems responsible for delivering the articles may actively send the delivery information of the articles, so that the delivery point subsystem in which the abnormality in the delivery of the articles occurs may be known in time.
In the embodiment of fig. 2, the delivery point subsystem actively sends the article delivery information to determine whether the article delivery is abnormal in time.
In one embodiment of the present invention, the abnormality in the delivery of the article may be determined in a passive manner. In the process of delivering the articles, the articles are sent from one delivery point subsystem to another delivery point subsystem, and the delivery time efficiency of the two delivery point subsystems can be preset. And judging whether the article delivery is abnormal or not according to the delivery time limit.
In other words, in the process of article delivery, if it is determined that an abnormality occurs in article delivery based on the delivery age and the initial delivery time of the delivery point subsystem for sending the article, an abnormality warning is sent to the delivery point subsystem for the article.
And automatically sending an abnormity early warning to a delivery point subsystem of the article without manual operation under the condition of determining that the article delivery is abnormal. It is to be understood that the point of delivery subsystem for an item refers to the item's current point of delivery subsystem. As one example, the item is sent from delivery point subsystem A to delivery point subsystem B. And automatically sending an abnormity early warning to the delivery point subsystem B under the condition that the article delivery is determined to be abnormal.
Referring to fig. 3, fig. 3 is another schematic flow chart of sending an anomaly early warning to a delivery point subsystem of an article according to an embodiment of the present invention, which specifically includes:
s301, determining the delivery timeliness according to the delivery stage of the articles.
A plurality of delivery phases are included in the delivery of the items. The delivery phase is the process by which items are sent from one delivery point subsystem to another. The delivery phase may differ for items due to differences in shipping and/or receiving addresses.
The delivery timeliness may be preset for two delivery point subsystems of a delivery phase. As an example, the delivery point subsystem a is located in the suburb of beijing, and the delivery point subsystem B is located in the suburb of tianjin, and the delivery time limit of the delivery stage determined by the delivery point subsystem a and the delivery point subsystem B is set to 4 hours. As another example, the delivery point subsystem C is located in a suburb in wuhan, and the delivery aging determined by the delivery point subsystem a and the delivery point subsystem C is set to 24 hours.
Therefore, the delivery time limit can be determined according to the delivery stage of the articles.
S302, determining the end delivery time of the goods according to the delivery time limit and the initial delivery time of the goods.
The initial delivery time of the item may be known by the last delivery point subsystem for the item. As one example, after an item leaves the point of delivery subsystem, the point of delivery subsystem may transmit the time at which the item left the point of delivery subsystem. The time that the item left the last point of delivery subsystem is taken as the initial delivery time for the item.
The end delivery time of the item is equal to the sum of the start delivery time and the delivery time of the item.
And S303, if the delivery ending time of the article is earlier than the current time, determining that the article delivery is overtime, and sending an abnormity early warning to a delivery point subsystem of the article.
Whether the delivery of the item has timed out may be determined based on the relationship of the end delivery time of the item to the current time. If the delivery ending time of the article is later than the current time, determining that the article delivery is not overtime;
and determining that the delivery of the article is overtime if the delivery time of the article is earlier than the current time.
If the article delivery is not overtime, the article delivery is normal, and an abnormal early warning is not required to be sent; and if the article delivery is overtime, the article delivery is abnormal, and an abnormal early warning is sent.
It should be noted that, an anomaly early warning is sent to the article current delivery point subsystem, so as to confirm whether delivery anomalies occur.
In the embodiment of fig. 3, whether the delivery of the article is abnormal is determined in a passive manner by the delivery aging. The distribution time limit can be preset based on the distribution point subsystem, so that the article distribution abnormity can be timely sent.
S102, receiving the article delivery abnormity reason of the abnormity early warning pushed by the delivery point subsystem, wherein the delivery abnormity reason is confirmed by the delivery point subsystem.
And the distribution point subsystem can check the reason of the abnormal article distribution of the abnormal early warning under the condition of receiving the abnormal early warning. As one example, an item identification is included in the anomaly early warning, and the delivery point subsystem queries the item according to the item identification. If the article is not inquired according to the article identification, the article delivery abnormity reason is loss; if the article is inquired according to the identification, but the article is damaged, the reason for the article delivery abnormity is damaged; and if the article is inquired according to the identification and the outer package of the article is complete and is not damaged, not sending the reason for the abnormal delivery of the article.
It can be understood that, after the distribution point subsystem confirms the reason for the abnormal article distribution, the abnormal article distribution reason for the abnormal early warning is actively pushed, so that the reason for the abnormal article distribution is timely known.
In one embodiment of the invention, the staff of the delivery point subsystem are each provided with a hand-held terminal. Through the handheld terminal, the article delivery abnormity reason of the abnormity early warning is actively pushed.
S103, determining the disposal information of the goods according to the abnormal goods delivery reason, and sending the abnormal goods delivery reason and the disposal information to the user side.
If the reason for the article delivery abnormality is different, the article handling information is different. As one example, the delivery anomaly cause of the item is lost, and the processing information of the item includes the amount of the compensation and the information of the re-delivery item. As another example, if the distribution abnormality cause of the item is a breakage, the processing information of the item includes an amount of compensation.
Then, the disposal information of the article can be determined according to the article delivery abnormality reason, and the article delivery abnormality reason and the disposal information can be sent to the user side in time.
In one embodiment of the present invention, in order to notify the user terminal of the delivery abnormality in time, the reason for the article delivery abnormality and the handling information may be sent to the user terminal through the contact information determined by the user terminal identifier, and the handling information includes the reimbursement amount.
The contact information determined by the user terminal identifier includes, but is not limited to, one or more of a telephone, a short message, social media, and an in-website message.
Therefore, in the goods distribution process, even if the goods distribution is abnormal, the user side can be informed of the distribution abnormality actively.
In one embodiment of the invention, the user is prevented from receiving an abnormally delivered item. After the reason and the handling information of the article delivery abnormity are sent to the user, a message of the article delivery abnormity is sent to a distributor of the article with the abnormity early warning so as to intercept the article.
That is, due to the article delivery abnormality, the disposal information has been sent to the user side. The item needs to be returned to the seller. And the seller is lost by re-distributing the item to the user. Then a message of an abnormal delivery of the item may be sent to the deliverer responsible for delivering the item early-warning of the abnormality. The deliverer does not need to deliver the abnormally early-warned article based on the message of the delivery abnormality.
For example, if the distributor is equipped with a handheld mobile terminal, a message of the distribution abnormality of the article can be sent to the handheld mobile terminal of the distributor of the article with the abnormality warning to prompt the distributor to intercept the article.
In the embodiment of the invention, in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article; receiving the article delivery abnormity reason of the abnormity early warning pushed by the delivery point subsystem, wherein the delivery abnormity reason is confirmed by the delivery point subsystem; and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to the user side. The distribution abnormity can be timely known, the user side is timely informed according to the distribution abnormity reason confirmed by the distribution point subsystem, the user is not required to actively initiate compensation, and the processing period of the article distribution abnormity is further shortened.
The technical solution of the present invention will be described below with reference to specific examples.
Referring to fig. 4, fig. 4 is an interaction diagram for monitoring the task of delivering items according to an embodiment of the present invention. Fig. 4 includes a user terminal, a distribution system, a monitoring system, a customer service system, and a distributor. The technical scheme of the invention can be realized in a monitoring system. Wherein, the distribution system belongs to a plurality of distribution point subsystems.
S401, purchasing the article.
A user purchases an item at an online mall. After the item is delivered to the delivery system, the user pays attention to the delivery progress.
S402, distributing articles
The delivery system is responsible for delivering the goods to the delivery address.
And S403, actively sending the article distribution information.
When the articles are lost or damaged in the distribution process, the distribution system actively sends article distribution information to the monitoring system.
And S404, early warning of abnormity.
And the monitoring system sends an abnormity early warning to the distribution system to confirm whether the article distribution abnormity occurs.
S405, the reason for the abnormal goods delivery.
The distribution system pushes the reason for the abnormal article distribution to the monitoring system.
S406, the reason for the article delivery abnormality and the disposal information are transmitted.
The monitoring system sends the reason for the article delivery abnormality and the disposal information to the customer service system, and the purpose of the monitoring system is to contact the user through the customer system.
And S407, transmitting the reason for the article delivery abnormality and the disposal information.
The customer service system sends the reason for the abnormal goods delivery and the handling information to the customer so that the customer can know the goods delivery condition in time. As an example, the customer service system sends the reason for the abnormal delivery of the goods and the disposal information to the user terminal by identifying the determined contact way at the user terminal.
S408, information of abnormal article distribution.
The monitoring system sends a message of abnormal delivery of the article to the deliverer to intercept the abnormal delivery of the article.
In the embodiment of fig. 4, the delivery system actively sends the delivery information of the article to notify the monitoring system of the delivery abnormality.
Referring to fig. 5, fig. 5 is an interaction diagram of another task of monitoring the delivery of items according to an embodiment of the present invention. In fig. 5, it is judged whether or not the article delivery is abnormal according to the delivery time period.
The step of fig. 5 different from fig. 4 is S503, and the remaining steps of fig. 5 correspond to the steps of fig. 4.
S503, determining that the article delivery is abnormal.
In the goods distribution process, the monitoring system determines that goods distribution is abnormal according to the distribution time limit and the initial distribution time of the goods, and sends an abnormal early warning to the distribution system.
In the embodiment of fig. 5, the monitoring system determines that an article delivery abnormality occurs according to the delivery age and the initial delivery time of the article to notify the monitoring system of the delivery abnormality.
By the technical scheme in the embodiment of the invention, the processing period of the article distribution abnormity is greatly shortened. On one hand, the article distribution side actively or passively discovers distribution abnormity and timely contacts the user for claim settlement, so that the user experience is improved; on the other hand, the responsibility for dividing the distribution abnormity is clear for the interior of the distribution party, the dispute of the distribution abnormity among the distribution point subsystems is avoided, and the responsibility is clear and cannot be repudiated.
Meanwhile, various abnormal distribution and claim settlement information in the distribution process of all articles can be checked in real time through big data. It can also be statistically analyzed by which delivery point subsystems operate these abnormal deliveries. The system can be used for carrying out targeted training and necessary business assistance aiming at the distribution point subsystem with more prominent abnormal distribution.
Referring to fig. 6, fig. 6 is a schematic diagram of a main structure of an apparatus for monitoring an article distribution task according to an embodiment of the present invention, where the apparatus for monitoring an article distribution task may implement a method for monitoring an article distribution task, and as shown in fig. 6, the apparatus for monitoring an article distribution task specifically includes:
the early warning module 601 is configured to send an abnormality early warning to a delivery point subsystem of an article when it is determined that article delivery is abnormal in an article delivery process.
A receiving module 602, configured to receive an article delivery abnormality cause of the abnormality early warning sent by the delivery point subsystem, where the article delivery abnormality cause is confirmed by the delivery point subsystem.
A sending module 603, configured to determine disposal information of the item according to the reason for the abnormal delivery of the item, and send the reason for the abnormal delivery of the item and the disposal information to a user side.
In an embodiment of the present invention, the early warning module 601 is specifically configured to receive, during an article delivery process, article delivery information actively sent by the delivery point subsystem;
and according to the article delivery information, determining that article delivery is abnormal, and sending an abnormal early warning to a delivery point subsystem of the article.
In an embodiment of the present invention, the early warning module 601 is specifically configured to, in an article delivery process, determine that article delivery is abnormal according to delivery timeliness and initial delivery time of the article, and send an abnormality early warning to a delivery point subsystem of the article.
In an embodiment of the present invention, the early warning module 601 is specifically configured to determine the delivery timeliness according to the delivery stage of the article;
determining the end delivery time of the goods according to the delivery aging and the initial delivery time of the goods;
and if the delivery ending time of the article is earlier than the current time, determining that the delivery of the article is overtime, and sending an abnormity early warning to a delivery point subsystem of the article.
In an embodiment of the present invention, the sending module 603 is specifically configured to send the reason for the abnormal delivery of the item and the disposition information to the user terminal through the contact way determined by the user terminal identifier, where the disposition information includes a reimbursement amount.
In an embodiment of the present invention, the sending module 603 is further configured to send a message that the article delivery is abnormal to a deliverer of the article with the abnormality warning, so as to intercept the article.
In an embodiment of the present invention, the reason for the abnormal delivery of the article is that the delivery point subsystem is pushed by a handheld terminal device;
the sending module 603 is specifically configured to send a message that the article delivery is abnormal to a handheld mobile terminal of a deliverer of the article with the abnormality warning.
Fig. 7 illustrates an exemplary system architecture 700 of a method of monitoring item delivery tasks or an apparatus for monitoring item delivery tasks to which embodiments of the present invention may be applied.
As shown in fig. 7, the system architecture 700 may include terminal devices 701, 702, 703, a network 704, and a server 705. The network 704 serves to provide a medium for communication links between the terminal devices 701, 702, 703 and the server 705. Network 704 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
A user may use the terminal devices 701, 702, 703 to interact with a server 705 over a network 704, to receive or send messages or the like. The terminal devices 701, 702, 703 may have installed thereon various communication client applications, such as a shopping-like application, a web browser application, a search-like application, an instant messaging tool, a mailbox client, social platform software, etc. (by way of example only).
The terminal devices 701, 702, 703 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.
The server 705 may be a server providing various services, such as a background management server (for example only) providing support for shopping websites browsed by users using the terminal devices 701, 702, 703. The backend management server may analyze and perform other processing on the received data such as the product information query request, and feed back a processing result (for example, target push information, product information — just an example) to the terminal device.
It should be noted that the method for monitoring the task of delivering the goods according to the embodiment of the present invention is generally performed by the server 705, and accordingly, the device for monitoring the task of delivering the goods is generally disposed in the server 705.
It should be understood that the number of terminal devices, networks, and servers in fig. 7 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring now to FIG. 8, shown is a block diagram of a computer system 800 suitable for use with a terminal device implementing an embodiment of the present invention. The terminal device shown in fig. 8 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 8, the computer system 800 includes a Central Processing Unit (CPU)801 that can perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)802 or a program loaded from a storage section 808 into a Random Access Memory (RAM) 803. In the RAM 803, various programs and data necessary for the operation of the system 800 are also stored. The CPU 801, ROM 802, and RAM 803 are connected to each other via a bus 804. An input/output (I/O) interface 805 is also connected to bus 804.
The following components are connected to the I/O interface 805: an input portion 806 including a keyboard, a mouse, and the like; an output section 807 including a signal such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage portion 808 including a hard disk and the like; and a communication section 809 including a network interface card such as a LAN card, a modem, or the like. The communication section 809 performs communication processing via a network such as the internet. A drive 810 is also connected to the I/O interface 805 as necessary. A removable medium 811 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 810 as necessary, so that a computer program read out therefrom is mounted on the storage section 808 as necessary.
In particular, according to the embodiments of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program can be downloaded and installed from a network through the communication section 809 and/or installed from the removable medium 811. The computer program executes the above-described functions defined in the system of the present invention when executed by the Central Processing Unit (CPU) 801.
It should be noted that the computer readable medium shown in the present invention can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present invention, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules described in the embodiments of the present invention may be implemented by software or hardware. The described modules may also be provided in a processor, which may be described as: a processor includes a transmitting unit, an obtaining unit, a determining unit, and a first processing unit. The names of these units do not in some cases constitute a limitation to the unit itself, and for example, the sending unit may also be described as a "unit sending a picture acquisition request to a connected server".
As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to comprise:
in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article;
receiving the article delivery abnormal reason of the abnormal early warning pushed by the delivery point subsystem, wherein the article delivery abnormal reason is confirmed by the delivery point subsystem;
and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to a user side.
According to the technical scheme of the embodiment of the invention, in the process of goods delivery, if the goods delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the goods; receiving the article delivery abnormity reason of the abnormity early warning pushed by the delivery point subsystem, wherein the delivery abnormity reason is confirmed by the delivery point subsystem; and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to the user side. The distribution abnormity can be timely known, the user can be timely informed according to the distribution abnormity reason confirmed by the distribution point subsystem, the user is not required to actively initiate compensation, and the processing period of the article distribution abnormity is further shortened.
The above-described embodiments should not be construed as limiting the scope of the invention. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A method of monitoring an item delivery task, comprising:
in the process of article delivery, if the article delivery is determined to be abnormal, an abnormal early warning is sent to a delivery point subsystem of the article;
receiving the article delivery abnormal reason of the abnormal early warning pushed by the delivery point subsystem, wherein the article delivery abnormal reason is confirmed by the delivery point subsystem;
and determining the disposal information of the article according to the article delivery abnormity reason, and sending the article delivery abnormity reason and the disposal information to a user side.
2. The method for monitoring the task of delivering the goods according to claim 1, wherein if it is determined that the goods delivery is abnormal during the goods delivery process, sending an abnormality warning to a delivery point subsystem of the goods, comprises:
in the process of article distribution, receiving article distribution information actively sent by the distribution point subsystem;
and according to the article delivery information, determining that article delivery is abnormal, and sending an abnormal early warning to a delivery point subsystem of the article.
3. The method for monitoring the task of delivering the goods according to claim 1, wherein if it is determined that the goods delivery is abnormal during the goods delivery process, sending an abnormality warning to a delivery point subsystem of the goods, comprises:
and in the process of article delivery, determining that the article delivery is abnormal according to the delivery time limit and the initial delivery time of the article, and sending an abnormity early warning to a delivery point subsystem of the article.
4. The method for monitoring the task of delivering the goods according to claim 3, wherein if it is determined that the delivery of the goods is abnormal according to the delivery time and the initial delivery time of the goods, sending an abnormality warning to a delivery point subsystem of the goods comprises:
determining the delivery timeliness according to the delivery stage of the articles;
determining the end delivery time of the goods according to the delivery aging and the initial delivery time of the goods;
and if the delivery ending time of the article is earlier than the current time, determining that the delivery of the article is overtime, and sending an abnormity early warning to a delivery point subsystem of the article.
5. The method for monitoring the task of delivering goods according to claim 1, wherein the sending the reason for the abnormal delivery of goods and the disposition information to the user side comprises:
and sending the reason for the abnormal article distribution and the disposal information to the user side through the contact way determined by the user side identification, wherein the disposal information comprises the reimbursement amount.
6. The method for monitoring task of article delivery according to any of claims 1 to 3, wherein after sending the reason for the article delivery abnormality and the disposition information to the user side, the method comprises:
and sending a message of the abnormal delivery of the article to a deliverer of the article with the abnormal early warning so as to intercept the article.
7. The method for monitoring the goods delivery task according to claim 6, wherein the reason for the goods delivery abnormality is that the delivery point subsystem is pushed by a handheld terminal device;
the sending the abnormal delivery information of the article to the deliverer of the article with the abnormal early warning comprises the following steps:
and sending the abnormal delivery information of the articles to a handheld mobile terminal of a deliverer of the articles with the abnormal early warning.
8. An apparatus for monitoring the task of delivering an item, comprising:
the early warning module is used for sending an abnormity early warning to a delivery point subsystem of the article when determining that the article delivery is abnormal in the article delivery process;
a receiving module, configured to receive an article delivery abnormality cause of the abnormality early warning sent by the delivery point subsystem, where the article delivery abnormality cause is confirmed by the delivery point subsystem;
and the sending module is used for determining the disposal information of the goods according to the goods delivery abnormity reason and sending the goods delivery abnormity reason and the disposal information to a user side.
9. An electronic device for monitoring an item delivery task, comprising:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-7.
10. A computer-readable medium, on which a computer program is stored, which, when being executed by a processor, carries out the method according to any one of claims 1-7.
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