CN111866147A - Remote video service handling method, system and management terminal - Google Patents
Remote video service handling method, system and management terminal Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1097—Protocols in which an application is distributed across nodes in the network for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
Abstract
The invention provides a remote video service handling method, a system and a management terminal, wherein the method comprises the following steps: acquiring user identity information after a video call connection is established between a management terminal and a user terminal; acquiring a first file material uploaded by a user terminal in the process of managing business for a second user by a first user; calculating the first file material through a message digest algorithm to obtain a first feature code; storing the first file material into a pre-established database, and acquiring a first storage address of the first file material in the database; creating an archived data packet comprising the name of the first file material, a first storage address, a first feature code, user identity information and service related information; and sending the archived data packet to a blockchain file management system so as to store the archived data packet into the blockchain by the blockchain file management module. The scheme improves the reliability of remote video service handling.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a remote video service handling method, a remote video service handling system and a management terminal.
Background
In recent years, people can handle business more efficiently by performing "face-to-face" communication with a worker through a remote video business handling system, and thus a non-contact business handling mode such as remote video business handling is favored.
At present, when people transact business through a remote video business transaction system, because the information such as materials submitted in the business transaction process has the risk of improper operations such as counterfeiting, tampering or deletion, the information such as materials submitted in the business transaction process can not be traced, and therefore the reliability of remote video business transaction is low.
Disclosure of Invention
The invention provides a remote video service handling method, a system and a management terminal, which can improve the reliability of remote video service handling.
In a first aspect, an embodiment of the present invention provides a remote video service handling method, including:
acquiring user identity information after the management terminal and the user terminal establish video call connection, wherein the user identity information comprises first user identity information and second user identity information, the first user identity information is used for identifying a first user logging in the management terminal, and the second user identity information is used for identifying a second user logging in the user terminal;
acquiring a first file material uploaded by the user terminal in the process that the first user handles the business for the second user, wherein the first file material is uploaded by the second user through the user terminal;
calculating the first file material through a message digest algorithm to obtain a first feature code;
storing the first file material into a pre-established database, and acquiring a first storage address of the first file material in the database;
creating an archived data packet comprising the name of the first file material, the first storage address, the first feature code, the user identity information and service related information, wherein the service related information comprises the service name, the service handling time and the service handling result of the service handled by the second user;
and sending the archived data packet to a blockchain file management system so as to store the archived data packet into a blockchain by the blockchain file management module.
In one possible design, the creating an archived data packet including the name of the first file material, the first storage address, the first feature code, the user identity information, and the service-related information further includes:
acquiring video call data between the first user and the second user in the process that the first user manages the service for the second user;
and storing the video call data into the database, and acquiring a second storage address of the video call data in the database.
In one possible design, the creating an archived data packet including a name of the first file material, the first storage address, the first feature code, the user identity information, and the service-related information includes:
and creating an archived data packet comprising the name of the first file material, the first storage address, the first feature code, the user identity information, the service related information and the second storage address.
In one possible design, after the sending the archive data packet to a blockchain archive management system for storing the archive data packet in a blockchain by the blockchain archive management module, further includes:
receiving a query instruction from the first user, wherein the query instruction is used for requesting to consult the first file material;
sending a data acquisition request to the block chain archive management module according to the query instruction so as to acquire the first storage address and the first feature code from the block chain;
judging whether the database has data with a storage address as the first storage address according to the first storage address;
if the data with the storage address as the first storage address does not exist in the database, sending prompt information for indicating that the first file material is deleted to the first user;
if the database has data with the storage address being the first storage address, acquiring a second file material with the storage address being the first storage address from the database, and operating the second file material through a message digest algorithm to acquire a second feature code;
judging whether the first feature code is the same as the second feature code or not;
if the first feature code is different from the second feature code, sending a prompt message to the first user indicating that the first file material has been tampered.
And if the first feature code is the same as the second feature code, displaying the second file material to the first user so that the first user can consult.
In one possible design, the remote video service handling method further includes:
monitoring the running states of the management terminal, the user terminal and the block chain file management module in the process of managing the business for the second user by the first user;
and if at least one of the management terminal, the user terminal and the block chain file management module is monitored to be abnormal in operation state, sending alarm information to the first user and the second user.
In a second aspect, an embodiment of the present invention further provides a management terminal, including: the device comprises a first acquisition unit, a second acquisition unit, a first calculation unit, a first storage unit, a first creation unit and a first sending unit;
the first obtaining unit is configured to obtain user identity information after the management terminal establishes a video call connection with a user terminal, where the user identity information includes first user identity information and second user identity information, the first user identity information is used to identify a first user logging in the management terminal, and the second user identity information is used to identify a second user logging in the user terminal;
the second obtaining unit is configured to obtain, after the first obtaining unit obtains the user identity information, a first file material uploaded by the user terminal in a process that the first user handles a service for the second user, where the first file material is uploaded by the second user through the user terminal;
the first calculating unit is used for calculating the first file material acquired by the second acquiring unit through a message digest algorithm to acquire a first feature code;
the first storage unit is configured to store the first file material acquired by the second acquisition unit in a pre-created database;
the second obtaining unit is further configured to obtain a first storage address where the first storage unit stores the first file material;
the first creating unit is configured to create an archived data packet including the name of the first file material, the first storage address acquired by the second acquiring unit, the second feature code calculated by the first calculating unit, service-related information, and the user identity information acquired by the first acquiring unit, where the service-related information includes a service name of a service handled by the second user, service handling time, and a service handling result;
the first sending unit is configured to send the archived data packet created by the first creating unit to a blockchain archive management system, so that the blockchain archive management module stores the archived data packet in a blockchain.
In one possible design, the management terminal further includes: a second storage unit;
the first obtaining unit is further configured to obtain video call data between the first user and the second user in a process that the first user handles a service for the second user;
the second storage unit is configured to store the video call data acquired by the first acquisition unit in the database;
the first obtaining unit is further configured to obtain a second storage address where the second storage unit stores the video call data;
the first creating unit is further configured to create an archive data packet including the name of the first file material, the first storage address acquired by the second acquiring unit, the second feature code calculated by the first calculating unit, service-related information, the user identity information acquired by the first acquiring unit, and the second storage address, where the service-related information includes a service name, service processing time, and a service processing result of a service processed by the second user.
In one possible design, the management terminal further includes: the device comprises a receiving unit, a third acquiring unit, a judging unit, a second sending unit, a second calculating unit and a display unit;
the receiving unit is used for receiving a query instruction from the first user, wherein the query instruction is used for requesting to consult the first file material;
the first sending unit is further configured to send a data acquisition request to the block chain archive management module according to the query instruction received by the receiving unit;
the third obtaining unit is configured to obtain the first storage address and the second feature code from the block chain file management module according to the data obtaining request sent by the first sending unit;
the judging unit is configured to judge whether a storage address exists in the database and is the data of the first storage address acquired by the third acquiring unit;
the second sending unit is configured to send, according to the determination result of the determining unit, if the first file material does not exist, prompt information for indicating that the first file material is deleted to the first user;
the third obtaining unit is further configured to obtain, according to the determination result of the determining unit and if the determination result exists, a second file material from the database according to the obtained first storage address;
the second calculating unit is configured to calculate the second file material acquired by the third acquiring unit through a message digest algorithm to acquire a second feature code;
the judging unit is further configured to judge whether the first feature code acquired by the third acquiring unit is the same as the second feature code calculated by the second calculating unit;
the second sending unit is further configured to send, according to the determination result of the determining unit, if the determination result is different from the determination result of the determining unit, prompt information for indicating that the first file material has been tampered to the first user;
and the display unit is used for displaying the second file material to the first user according to the judgment result of the judgment unit if the judgment results are the same, so that the first user can consult the second file material.
In one possible design, the management terminal further includes: a monitoring unit;
the monitoring unit is configured to monitor the operation states of the management terminal, the user terminal, and the block chain file management module in a process in which the first user handles a service for the second user;
the first sending unit is further configured to send alarm information to the first user and the second user when the monitoring unit monitors that at least one of the management terminal, the user terminal, and the block link file management module is abnormal in operation state.
In a third aspect, an embodiment of the present invention further provides a remote video service handling system, including: a management terminal, at least one user terminal and a blockchain file management module provided in the second aspect or any possible implementation manner of the second aspect;
the user terminal is used for establishing video call connection with the management terminal and uploading the first file material submitted by the second user in the process that the first user manages the business for the second user;
and the block chain archive management module is used for receiving the archived data packet from the management terminal and storing the archived data packet into a block chain.
In one possible design of the system, the system may be,
the block chain file management module is further configured to send the stored first storage address and the first feature code to the management terminal according to the data acquisition request from the management terminal.
According to the technical scheme, the remote video service handling method provided by the invention obtains the user identity information of the management terminal and the user terminal which are established with the video call connection and the file material uploaded by the second user from the user terminal in the service handling process, calculates the file material through a message digest algorithm to obtain the feature code, obtains the storage address of the file material in the database, then creates an archived data packet containing the name, the storage address, the feature code, the user identity information and the service related information of the file material, and sends the archived data packet to the block chain file management system. Therefore, relevant data of a user in the service handling process can be stored in the block chain through the block chain file management module, so that the data in the service handling process can be traced and cannot be tampered, and the reliability of remote video service handling is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a flowchart of a remote video service transaction method according to an embodiment of the present invention;
FIG. 2 is a flow chart of yet another method for remote video service transaction according to an embodiment of the present invention;
fig. 3 is a schematic diagram of a device in which a management terminal is located according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a management terminal according to an embodiment of the present invention;
fig. 5 is a schematic diagram of another management terminal provided in an embodiment of the present invention;
fig. 6 is a schematic diagram of another management terminal according to an embodiment of the present invention;
fig. 7 is a schematic diagram of another management terminal according to an embodiment of the present invention;
FIG. 8 is a schematic diagram of a remote video service transaction system according to an embodiment of the present invention;
fig. 9 is a flowchart of another remote video service transaction method according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer and more complete, the technical solutions in the embodiments of the present invention will be described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention, and based on the embodiments of the present invention, all other embodiments obtained by a person of ordinary skill in the art without creative efforts belong to the scope of the present invention.
As shown in fig. 1, an embodiment of the present invention provides a remote video service handling method, which is applied to a management terminal, and the method may include the following steps:
step 101: acquiring user identity information after a video call connection is established between a management terminal and a user terminal;
step 102: acquiring a first file material uploaded by a user terminal in the process of managing business for a second user by a first user;
step 103: calculating the first file material through a message digest algorithm to obtain a first feature code;
step 104: storing the first file material into a pre-established database, and acquiring a first storage address of the first file material in the database;
step 105: creating an archived data packet comprising the name of the first file material, a first storage address, a first feature code, user identity information and service related information;
step 106: and sending the archived data packet to a blockchain file management system so as to store the archived data packet into the blockchain by the blockchain file management module.
In the embodiment of the invention, the remote video service transaction method provided by the invention obtains the user identity information of the management terminal and the user terminal which have established the video call connection and the file material uploaded by the user terminal by the second user in the service transaction process, calculates the file material through a message digest algorithm to obtain the feature code, obtains the storage address of the file material in the database, then creates an archive data packet containing the name, the storage address, the feature code, the user identity information and the service related information of the file material, and sends the archive data packet to the block chain file management system. Therefore, relevant data of a user in the service handling process can be stored in the block chain through the block chain file management module, so that the data in the service handling process can be traced and cannot be tampered, and the reliability of remote video service handling is improved.
It should be noted that the blockchain is an important concept of bitcoin, which is essentially a decentralized database, and is an underlying technology of bitcoin, which is a series of data blocks associated by using a cryptographic method, and each data block contains information of a batch of bitcoin network transactions, and is used for verifying the validity (anti-counterfeiting) of the information and generating the next blockchain. The block chain has the characteristics of high safety, high transparency, high autonomy and the like, and the safety of data can be greatly improved.
It can be understood that, in the embodiment of the present invention, after the blockchain file management system adds the archived data packet containing the name of the first file material, the first storage address, the first MD5 code first feature code, the user identity information, and the service-related information to the blockchain, the archived data packet will be stored permanently, and a data record which is marked according to chronological order and is difficult to tamper is generated. Therefore, the traceability of the archived data packet can be ensured, the data counterfeiting conditions of different nodes at different time points can be greatly reduced, the data security is ensured, and the reliability of remote video service handling is improved.
It should be noted that, in the embodiment of the present invention, the Message Digest Algorithm may be, for example, a fifth version of the Message Digest Algorithm (Message Digest Algorithm MD5), and the MD5 is a cryptographic hash function widely used in the field of computer security, where the Message Digest (MD) is not an abbreviation of information content, but a 128-bit (16-byte) signature obtained by mathematically transforming the original information according to the published MD5 Algorithm, that is, an MD5 code. The signature has irreversibility and high degree of discreteness.
It is understood that, in the embodiment of the present invention, the first MD5 code first feature code obtained by the message digest algorithm MD5 through the message digest algorithm on the first file material is irreversible, that is, the information of the original first file material cannot be inferred only through the obtained first MD5 code first feature code. In addition, the first MD5 code has a high degree of discreteness, and specifically, the information in the first document material may cause a great change in the first feature code of the first MD5 code as long as a little change occurs. Therefore, the message digest algorithm MD5 is used for operating the first file material, the obtained first feature code of the first MD5 code is contained in the archived data packet and is stored in the blockchain by the blockchain file management module, the security of the data of the first file material can be guaranteed, and the reliability of the transaction of the remote video service is improved.
In the embodiment of the present invention, the user terminal may be, for example, a remote Video tax teller terminal, which is also called a virtual tax teller Machine (VRM), and the VRM has two upper and lower display screens, a high-speed shooting instrument, a camera, an MIC audio input, a printer, and the like. It can be understood that after the taxpayer selects the remote video service transaction function according to the service requirement, the VRM sends a video call request to the management terminal, and if the management terminal does not respond, the video call request is put into a call request queue to be queued until the management terminal establishes a video call connection with the VRM. After the management terminal and the user terminal establish video call connection, the taxpayer and the tax staff are communicated face to face, and tax-related business handling is completed more efficiently. When the taxpayer needs to submit an application or a certification material in the service handling process, the high-speed shooting instrument device can shoot the paper material of the taxpayer to generate an electronic material and transmit the electronic material to the management terminal. In addition, when the taxpayer needs to receive the materials returned from the management terminal (such as a transaction result notice, receipt materials and the like), the management terminal can push the materials to the user terminal, call a printer for printing, and inform the taxpayer to take the printed materials away.
Based on the remote video service transaction method shown in fig. 1, in an embodiment of the present invention, step 105 creates an archived data packet including a name of the first file material, a first storage address, a first feature code, user identity information, and service-related information, including:
acquiring video call data between a first user and a second user in the process that the first user manages business for the second user;
storing the video call data into a database, and acquiring a second storage address of the video call data in the database;
an archived data package including a name of the first file material, the first storage address, the first feature code, the user identity information, the service related information, and the second storage address is created.
In the embodiment of the invention, in the process of handling business for the second user by the first user, the video call data between the first user and the second user is stored, so that the address, the file material name, the user identity information and the business related information for storing the submitted file material and the video call data in the process of handling business are all contained in the archive data packet, and finally, the archive storage in the block chain archive management system is realized. Therefore, the video call data between the first user and the second user in the business handling process can be traced but cannot be tampered, so that the process of handling the video remote business is transparent, and the reliability of handling the video remote business is improved.
Based on the remote video service transaction method shown in fig. 1, in an embodiment of the present invention, after the step 106 sends the archived data packet to the blockchain archive management system, so that the blockchain archive management module stores the archived data packet in the blockchain, as shown in fig. 2, the first user may also refer to the archived data packet in the following manner:
step 201: receiving a query instruction from a first user, wherein the query instruction is used for requesting to consult the first file material;
step 202: sending a data acquisition request to a block chain file management module according to the query instruction so as to acquire a first storage address and a first feature code from a block chain;
step 203: judging whether data with a storage address being the first storage address exists in the database according to the first storage address, if so, executing step 205, otherwise, executing step 204;
step 204: sending prompt information for indicating that the first file material is deleted to the first user;
step 205: acquiring a second file material with the storage address as the first storage address from the database, and calculating the second file material through a message digest algorithm to obtain a second feature code;
step 206: judging whether the first feature code is the same as the second feature code, if not, executing step 207, otherwise, executing step 208;
step 207: sending prompt information for indicating that the first file material is tampered to a first user;
step 208: and displaying the second file material to the first user so as to enable the first user to consult.
In the embodiment of the present invention, the first user may select a specific service log to be referred to according to a query condition (for example, a taxpayer identification number, a taxpayer name, a service name, service transaction time, and the like), acquire a first storage address and a first feature code corresponding to the service log from the blockchain file management module, and if data whose storage address is the first storage address does not exist in the database, it indicates that the first file material has been deleted. And when the first file material is not deleted, namely the data with the storage address as the first storage address exists in the database, acquiring a second file material corresponding to the first storage address from the database. Each document material corresponds to a different feature code, that is, as long as the document material is changed, the feature code corresponding to the document material is also changed. Therefore, if the second feature code of the second document material is different from the obtained first feature code, it indicates that the first document material has been tampered, and if the second feature code is the same, it proves that the first document material has not been tampered, and the document information is presented to the first user for review by the first user. Therefore, when the first user refers to the service log, whether the related data of the service log is deleted or tampered can be judged through the technology, and therefore the reliability of remote video service handling is higher.
It can be understood that, in the embodiment of the present invention, the feature code calculated by the message digest algorithm can uniquely represent the feature of the original information, and the condition that any information has the same feature code is generally considered to be impossible, so that it is ensured that data cannot be forged and tampered in the business handling process, and the security of the data is greatly improved. In addition, as long as the feature codes of the first file material and the second file material are different, the file material can be proved to be falsified, and the first user can analyze and search the reason according to the falsified prompt information of the file, so that the responsibility can be timely traced, and the reliability of the video remote service handling is improved.
In the embodiment of the invention, after the second user transacts the 'lack acceptance' service through the remote video, namely when non-key data is deficient in the service transaction process, the second user accepts the data in advance under the condition that the second user promises to replenish the data, and the data submitted in the service transaction process is stored in the block chain. When the second user submits the deficient non-key data, the first user can trace the stored data and judge whether the stored data in the system is tampered, so that the second user completes service handling, the experience of the second user is enhanced, and the working pressure of the first user is reduced.
On the basis of the remote video service handling method shown in fig. 1 or fig. 2, in an embodiment of the present invention, the running states of the management terminal, the user terminal, and the blockchain file management module may also be monitored, specifically as follows:
monitoring the running states of the management terminal, the user terminal and the block chain file management module in the process of managing the business for the second user by the first user;
and if at least one of the management terminal, the user terminal and the block chain file management module is monitored to be abnormal in operation state, alarm information is sent to the first user and the second user.
In the embodiment of the invention, when monitoring that at least one of the management terminal, the user terminal and the block chain file management module has an abnormal operation state, on one hand, alarm information is sent to the first user, for example, a short message sending mode can be adopted, and a mail sending mode can be adopted to prompt the first user that the equipment has a fault in time, so that the first user can carry out troubleshooting and maintenance on the faulty equipment as soon as possible, and the fault deterioration and expansion influence on use and even accident loss are avoided; on the other hand, an alarm message is sent to the second user, for example, a message indicating a device failure is displayed on the display screen of the VRM, so that the second user can timely adjust the service processing schedule.
As shown in fig. 3 and 4, an embodiment of the present invention provides a management terminal. The management terminal embodiment may be implemented by software, or may be implemented by hardware or a combination of hardware and software. From a hardware level, as shown in fig. 3, a hardware structure diagram of a device in which a management terminal is located provided for the embodiment of the present invention is shown, where in addition to the processor, the memory, the network interface, and the nonvolatile memory shown in fig. 3, the device in which the apparatus is located in the embodiment may also generally include other hardware, such as a forwarding chip responsible for processing a packet, and the like. Taking a software implementation as an example, as shown in fig. 4, as a logical apparatus, the apparatus is formed by reading a corresponding computer program instruction in a non-volatile memory into a memory by a CPU of a device in which the apparatus is located and running the computer program instruction.
As shown in fig. 4, the management terminal provided in this embodiment includes: a first acquisition unit 401, a second acquisition unit 402, a first calculation unit 403, a first storage unit 404, a first creation unit 405, a first transmission unit 406;
a first obtaining unit 401, configured to obtain user identity information after a video call connection is established between a management terminal and a user terminal, where the user identity information includes first user identity information and second user identity information, the first user identity information is used to identify a first user logging in the management terminal, and the second user identity information is used to identify a second user logging in the user terminal;
a second obtaining unit 402, configured to obtain, after the first obtaining unit 401 obtains the user identity information, a first file material uploaded by the user terminal in a process that the first user handles a service for the second user, where the first file material is uploaded by the second user through the user terminal;
a first calculating unit 403, configured to calculate, through a message digest algorithm, the first file material acquired by the second acquiring unit 402, to obtain a first feature code;
a first storage unit 404, configured to store the first file material acquired by the second acquisition unit 402 in a pre-created database;
a second obtaining unit 402, configured to obtain a first storage address where the first storage unit 404 stores the first file material;
a first creating unit 405, configured to create an archive data packet including a name of the first file material, the first storage address acquired by the second acquiring unit 402, the first feature code calculated by the first calculating unit 403, service-related information, and the user identity information acquired by the first acquiring unit 401, where the service-related information includes a service name of a service handled by the second user, service handling time, and a service handling result;
a first sending unit 406, configured to send the archived data packet created by the first creating unit 405 to the blockchain archive management system, so that the blockchain archive management module stores the archived data packet in the blockchain.
As shown in fig. 5, in an embodiment of the present invention, the management terminal further includes: a second storage unit 501;
the first obtaining unit 401 is further configured to obtain video call data between the first user and the second user in a process that the first user handles a service for the second user;
a second storage unit 501, configured to store the video call data acquired by the first acquisition unit 401 in a database;
the first obtaining unit 401 is further configured to obtain a second storage address where the second storage unit 501 stores the video call data;
the first creating unit 405 is further configured to create an archive data packet including the name of the first file material, the first storage address acquired by the second acquiring unit 501, the first feature code calculated by the first calculating unit 403, service-related information, the user identity information acquired by the first acquiring unit 401, and the second storage address, where the service-related information includes a service name, service transaction time, and a service transaction result of a service handled by the second user.
As shown in fig. 6, in an embodiment of the present invention, the management terminal further includes: a receiving unit 601, a third acquiring unit 602, a judging unit 603, a second sending unit 604, a second calculating unit 605 and a displaying unit 606;
a receiving unit 601, configured to receive a query instruction from a first user, where the query instruction is used to request to refer to a first document material;
the first sending unit 406 is further configured to send a data acquisition request to the blockchain file management module according to the query instruction received by the receiving unit 601;
a third obtaining unit 602, configured to obtain the first storage address and the first feature code from the block chain file management module according to the data obtaining request sent by the first sending unit 406;
a determining unit 603, configured to determine whether there is data with a storage address that is the first storage address acquired by the third acquiring unit 602 in the database;
a second sending unit 604, configured to send, according to the determination result of the determining unit 603, if the determination result does not exist, prompt information for indicating that the first file material has been deleted to the first user;
a third obtaining unit 602, further configured to, according to the determination result of the determining unit 603, if the second file exists, obtain a second file material from the database according to the obtained first storage address;
a second calculating unit 605, configured to calculate, through a message digest algorithm, the second file material acquired by the third acquiring unit 602, to acquire a second feature code;
the determining unit 603 is further configured to determine whether the first feature code acquired by the third acquiring unit 602 is the same as the second feature code calculated by the second calculating unit 605;
a second sending unit 604, configured to send, according to the determination result of the determining unit 603, if the determination result is different from the determination result of the determining unit 603, prompt information indicating that the first file material has been tampered to the first user;
a displaying unit 606, configured to display the second document material to the first user according to the determination result of the determining unit 603, if the two are the same, so that the first user refers to the second document material.
As shown in fig. 7, in an embodiment of the present invention, the management terminal further includes: a monitoring unit 701;
a monitoring unit 701, configured to monitor operation states of the management terminal, the user terminal, and the block chain file management module in a process in which the first user handles a service for the second user;
the first sending unit 406 is further configured to send alarm information to the first user and the second user when the monitoring unit 701 monitors that at least one of the management terminal, the user terminal, and the block link file management module is abnormal in operation state.
As shown in fig. 8, an embodiment of the present invention provides a remote video service handling system, including: a management terminal 801, at least one user terminal 802 and a blockchain profile management module 803 shown in any of fig. 4-7;
the user terminal 802 is used for establishing a video call connection with the management terminal 801 and uploading a first file material submitted by a second user in the process that the first user manages the business for the second user;
a blockchain file management module 803, configured to receive the archived data packet from the management terminal 801 and store the archived data packet in a blockchain.
Based on the remote video service transaction system shown in fig. 8, in one embodiment of the invention,
the block chain archive management module 803 is further configured to send the stored first storage address and the first feature code to the management terminal 801 according to the data acquisition request from the management terminal 801.
It should be noted that the illustrated structure of the embodiment of the present invention does not specifically limit the management terminal. In other embodiments of the invention, the management terminal may include more or fewer components than shown, or some components may be combined, some components may be split, or a different arrangement of components. The illustrated components may be implemented in hardware, software, or a combination of software and hardware.
Because the content of information interaction, execution process, and the like among the modules in the device is based on the same concept as the method embodiment of the present invention, specific content can be referred to the description in the method embodiment of the present invention, and is not described herein again.
The following describes in further detail the remote video service handling method provided in the embodiment of the present invention with reference to the remote video service handling system shown in fig. 8, and as shown in fig. 9, the method may include the following steps:
step 901: and the management terminal establishes video call connection with the user terminal and acquires user identity information.
In the embodiment of the invention, after the management terminal establishes a video call connection with the user terminal, the management terminal acquires user identity information, wherein the user identity information comprises first user identity information and second user identity information, the first user identity information is used for identifying a first user logging in the management terminal, and the second user identity information is used for identifying a second user logging in the user terminal.
For example, after the management terminal establishes a video call connection with the user terminal, when the first user identity information of the first user a who logs in the management terminal includes the tax staff account a1And name of tax staff, and A2And the second user identification information of the second user B who logs in the user terminal includes a taxpayer identification number B1Taxpayer name B2And name of tax clerk B3In time, the user identity acquired by the management terminal is as follows: a. the1-A2-B1-B2-B3。
Step 902: the management terminal acquires a first file material uploaded by the user terminal in the process that the first user manages the business for the second user.
In the embodiment of the invention, when the first user handles the business process for the second user and the second user submits the file material, the management terminal obtains the first file material uploaded by the user terminal, wherein the first file material is uploaded by the second user through the user terminal.
For example, when the second user B uploads the file material C through the user terminal, the management terminal acquires the file material C; when the second user B uploads another different file material D through the user terminal, the management terminal acquires the file material D.
Step 903: the management terminal calculates the first file material through a message digest algorithm to obtain a first feature code.
In the embodiment of the invention, the management terminal calculates the obtained first file material through a message digest algorithm and obtains the first feature code, wherein different file materials correspond to different feature codes.
At this stepIn the step, as described in the previous example, the management terminal obtains the feature code C by operating the obtained file material C through the message digest algorithm1And operating the obtained file material D through a message digest algorithm to obtain a feature code D1. Wherein, the document material C is different from the document material D, the characteristic code C1And a feature code D1And also different.
Step 904: the management terminal stores the first file material in a pre-established database and acquires a first storage address of the first file material in the database.
In the embodiment of the invention, the management terminal stores the received first file material into a pre-created database, and acquires a first storage address of the first file material in the database.
In this step, as described in the previous example, the management terminal stores the acquired file material C in the database created in advance, and acquires the total storage address C of the file material C in the database2(ii) a The management terminal stores the acquired file material D in a pre-established database, and acquires the total storage address D of the file material D in the database2。
Step 905: the management terminal creates an archived data package.
In the embodiment of the invention, the management terminal creates an archived data packet comprising the name of the first file material, the first storage address, the first feature code, the user identity information and the service related information, wherein the service related information comprises the service name, the service handling time and the service handling result of the service handled by the second user.
In this step, as described in the previous example, the management terminal creates an archived data packet 1, where the archived data packet 1 includes: user identity information (A)1-A2-B1-B2-B3) Name of document Material C, feature code C1Storage address C2And related service-related information (service name of handled service, service handling time, and service handling result).
As another example, the management terminal creates the archive data package 2, the number of archivesAnd according to a packet 2: user identity information (A)1-A2-B1-B2-B3) Name of document Material D, feature code D1Storage address D2And related service-related information (service name of handled service, service handling time, and service handling result).
Step 906: and the management terminal sends the archived data packet to the block chain archive management system.
In the embodiment of the invention, the management terminal sends the created archive data packet to the blockchain archive management system, so that the blockchain archive management module stores the archive data packet into the blockchain.
In this step, as described in the previous example, the management terminal sends the created archived data packet 1 to the blockchain archive management system, so that the blockchain archive management module stores the archived data packet 1 in the blockchain. The management terminal sends the created archived data packet 2 to the blockchain archive management system, so that the blockchain archive management module stores the archived data packet 2 into the blockchain.
An embodiment of the present invention further provides a management terminal, including: at least one memory and at least one processor;
the at least one memory to store a machine readable program;
the at least one processor is used for calling the machine readable program to execute the remote video service handling method in any embodiment of the invention.
Embodiments of the present invention also provide a computer-readable medium storing instructions for causing a computer to perform a remote video service transaction method as described herein. Specifically, a method or an apparatus equipped with a storage medium on which a software program code that realizes the functions of any of the above-described embodiments is stored may be provided, and a computer (or a CPU or MPU) of the method or the apparatus is caused to read out and execute the program code stored in the storage medium.
In this case, the program code itself read from the storage medium can realize the functions of any of the above-described embodiments, and thus the program code and the storage medium storing the program code constitute a part of the present invention.
Examples of the storage medium for supplying the program code include a floppy disk, a hard disk, a magneto-optical disk, an optical disk (e.g., CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-RW, DVD + RW), a magnetic tape, a nonvolatile memory card, and a ROM. Alternatively, the program code may be downloaded from a server computer via a communications network.
Further, it should be clear that the functions of any one of the above-described embodiments may be implemented not only by executing the program code read out by the computer, but also by causing an operating system or the like operating on the computer to perform a part or all of the actual operations based on instructions of the program code.
Further, it is to be understood that the program code read out from the storage medium is written to a memory provided in an expansion board inserted into the computer or to a memory provided in an expansion module connected to the computer, and then causes a CPU or the like mounted on the expansion board or the expansion module to perform part or all of the actual operations based on instructions of the program code, thereby realizing the functions of any of the above-described embodiments.
In summary, the remote video service handling method, system and management terminal provided in the embodiments of the present invention at least have the following beneficial effects:
1. in the embodiment of the invention, the remote video service transaction method provided by the invention obtains the user identity information of the management terminal and the user terminal which have established the video call connection and the file material uploaded by the user terminal by the second user in the service transaction process, calculates the file material through a message digest algorithm to obtain the feature code, obtains the storage address of the file material in the database, then creates an archive data packet containing the name, the storage address, the feature code, the user identity information and the service related information of the file material, and sends the archive data packet to the block chain file management system. Therefore, relevant data of a user in the service handling process can be stored in the block chain through the block chain file management module, so that the data in the service handling process can be traced and cannot be tampered, and the reliability of remote video service handling is improved.
2. In the embodiment of the invention, in the process of handling business for the second user by the first user, the video call data between the first user and the second user is stored, so that the address, the file material name, the user identity information and the business related information for storing the submitted file material and the video call data in the process of handling business are all contained in the archive data packet, and finally, the archive storage in the block chain archive management system is realized. Therefore, the video call data between the first user and the second user in the business handling process can be traced but cannot be tampered, so that the process of handling the video remote business is transparent, and the reliability of handling the video remote business is improved.
3. In this embodiment of the present invention, in the embodiment of the present invention, the first user may select a specific service log to be referred to according to a query condition (for example, a taxpayer identification number, a taxpayer name, a service name, service transaction time, and the like), and obtain a first storage address and a first feature code corresponding to the service log from the block chain file management module, where if data whose storage address is the first storage address does not exist in the database, it indicates that the first file material has been deleted. And when the first file material is not deleted, namely the data with the storage address as the first storage address exists in the database, acquiring a second file material corresponding to the first storage address from the database. Each document material corresponds to a different feature code, that is, as long as the document material is changed, the feature code corresponding to the document material is also changed. Therefore, if the second feature code of the second document material is different from the obtained first feature code, it indicates that the first document material has been tampered, and if the second feature code is the same, it proves that the first document material has not been tampered, and the document information is presented to the first user for review by the first user. Therefore, when the first user refers to the service log, whether the related data of the service log is deleted or tampered can be judged through the technology, and therefore the reliability of remote video service handling is higher.
4. In the embodiment of the invention, when monitoring that at least one of the management terminal, the user terminal and the block chain file management module has an abnormal operation state, on one hand, alarm information is sent to the first user, for example, a short message sending mode can be adopted, and a mail sending mode can be adopted to prompt the first user that the equipment has a fault in time, so that the first user can carry out troubleshooting and maintenance on the faulty equipment as soon as possible, and the fault deterioration and expansion influence on use and even accident loss are avoided; on the other hand, an alarm message is sent to the second user, for example, a message indicating a device failure is displayed on the display screen of the VRM, so that the second user can timely adjust the service processing schedule.
It should be noted that not all steps and modules in the above flows and system structure diagrams are necessary, and some steps or modules may be omitted according to actual needs. The execution order of the steps is not fixed and can be adjusted as required. The system structure described in the above embodiments may be a physical structure or a logical structure, that is, some modules may be implemented by the same physical entity, or some modules may be implemented by a plurality of physical entities, or some components in a plurality of independent devices may be implemented together.
In the above embodiments, the hardware module may be implemented mechanically or electrically. For example, a hardware module may comprise permanently dedicated circuitry or logic (such as a dedicated processor, FPGA or ASIC) to perform the corresponding operations. A hardware module may also include programmable logic or circuitry (e.g., a general-purpose processor or other programmable processor) that may be temporarily configured by software to perform the corresponding operations. The specific implementation (mechanical, or dedicated permanent, or temporarily set) may be determined based on cost and time considerations.
While the invention has been shown and described in detail in the drawings and in the preferred embodiments, it is not intended to limit the invention to the embodiments disclosed, and it will be apparent to those skilled in the art that various combinations of the code auditing means in the various embodiments described above may be used to obtain further embodiments of the invention, which are also within the scope of the invention.
Claims (10)
1. A remote video service handling method is applied to a management terminal and is characterized by comprising the following steps:
acquiring user identity information after the management terminal and the user terminal establish video call connection, wherein the user identity information comprises first user identity information and second user identity information, the first user identity information is used for identifying a first user logging in the management terminal, and the second user identity information is used for identifying a second user logging in the user terminal;
acquiring a first file material uploaded by the user terminal in the process that the first user handles the business for the second user, wherein the first file material is uploaded by the second user through the user terminal;
calculating the first file material through a message digest algorithm to obtain a first feature code;
storing the first file material into a pre-established database, and acquiring a first storage address of the first file material in the database;
creating an archived data packet comprising the name of the first file material, the first storage address, the first feature code, the user identity information and service related information, wherein the service related information comprises the service name, the service handling time and the service handling result of the service handled by the second user;
and sending the archived data packet to a blockchain file management system so as to store the archived data packet into a blockchain by the blockchain file management module.
2. The method of claim 1,
before the creating of the archived data packet including the name of the first file material, the first storage address, the first feature code, the user identity information, and the service-related information, the method further includes:
acquiring video call data between the first user and the second user in the process that the first user manages the service for the second user;
and storing the video call data into the database, and acquiring a second storage address of the video call data in the database.
The creating of the archived data packet including the name of the first file material, the first storage address, the first feature code, the user identity information, and the service-related information includes:
and creating an archived data packet comprising the name of the first file material, the first storage address, the first feature code, the user identity information, the service related information and the second storage address.
3. The method of claim 1, further comprising, after sending the archived packet to a blockchain archive management system for storage of the archived packet into a blockchain by the blockchain archive management module:
receiving a query instruction from the first user, wherein the query instruction is used for requesting to consult the first file material;
sending a data acquisition request to the block chain archive management module according to the query instruction so as to acquire the first storage address and the first feature code from the block chain;
judging whether the database has data with a storage address as the first storage address according to the first storage address;
if the data with the storage address as the first storage address does not exist in the database, sending prompt information for indicating that the first file material is deleted to the first user;
if the database has data with the storage address being the first storage address, acquiring a second file material with the storage address being the first storage address from the database, and operating the second file material through a message digest algorithm to acquire a second feature code;
judging whether the first feature code is the same as the second feature code or not;
if the first feature code is different from the second feature code, sending prompt information for indicating that the first file material is tampered to the first user;
and if the first feature code is the same as the second feature code, displaying the second file material to the first user so that the first user can consult.
4. The method of any of claims 1-3, further comprising:
monitoring the running states of the management terminal, the user terminal and the block chain file management module in the process of managing the business for the second user by the first user;
and if at least one of the management terminal, the user terminal and the block chain file management module is monitored to be abnormal in operation state, sending alarm information to the first user and the second user.
5. A management terminal, comprising: the device comprises a first acquisition unit, a second acquisition unit, a first calculation unit, a first storage unit, a first creation unit and a first sending unit;
the first obtaining unit is configured to obtain user identity information after the management terminal establishes a video call connection with a user terminal, where the user identity information includes first user identity information and second user identity information, the first user identity information is used to identify a first user logging in the management terminal, and the second user identity information is used to identify a second user logging in the user terminal;
the second obtaining unit is configured to obtain, after the first obtaining unit obtains the user identity information, a first file material uploaded by the user terminal in a process that the first user handles a service for the second user, where the first file material is uploaded by the second user through the user terminal;
the first calculating unit is used for calculating the first file material acquired by the second acquiring unit through a message digest algorithm to acquire a first feature code;
the first storage unit is configured to store the first file material acquired by the second acquisition unit in a pre-created database;
the second obtaining unit is further configured to obtain a first storage address where the first storage unit stores the first file material;
the first creating unit is configured to create an archived data packet including the name of the first file material, the first storage address acquired by the second acquiring unit, the first feature code calculated by the first calculating unit, service-related information, and the user identity information acquired by the first acquiring unit, where the service-related information includes a service name of a service handled by the second user, service handling time, and a service handling result;
the first sending unit is configured to send the archived data packet created by the first creating unit to a blockchain archive management system, so that the blockchain archive management module stores the archived data packet in a blockchain.
6. The management terminal of claim 5, further comprising: a second storage unit;
the first obtaining unit is further configured to obtain video call data between the first user and the second user in a process that the first user handles a service for the second user;
the second storage unit is configured to store the video call data acquired by the first acquisition unit in the database;
the first obtaining unit is further configured to obtain a second storage address where the second storage unit stores the video call data;
the first creating unit is further configured to create an archive data packet including the name of the first file material, the first storage address acquired by the second acquiring unit, the first feature code calculated by the first calculating unit, service-related information, the user identity information acquired by the first acquiring unit, and the second storage address, where the service-related information includes a service name, service processing time, and a service processing result of a service processed by the second user.
7. The management terminal of claim 5, further comprising: the device comprises a receiving unit, a third acquiring unit, a judging unit, a second sending unit, a second calculating unit and a display unit;
the receiving unit is used for receiving a query instruction from the first user, wherein the query instruction is used for requesting to consult the first file material;
the first sending unit is further configured to send a data acquisition request to the block chain archive management module according to the query instruction received by the receiving unit;
the third obtaining unit is configured to obtain the first storage address and the first feature code from the block chain file management module according to the data obtaining request sent by the first sending unit;
the judging unit is configured to judge whether a storage address exists in the database and is the data of the first storage address acquired by the third acquiring unit;
the second sending unit is configured to send, according to the determination result of the determining unit, if the first file material does not exist, prompt information for indicating that the first file material is deleted to the first user;
the third obtaining unit is further configured to obtain, according to the determination result of the determining unit and if the determination result exists, a second file material from the database according to the obtained first storage address;
the second calculating unit is configured to calculate the second file material acquired by the third acquiring unit through a message digest algorithm to acquire a second feature code;
the judging unit is further configured to judge whether the first feature code acquired by the third acquiring unit is the same as the second feature code calculated by the second calculating unit;
the second sending unit is further configured to send, according to the determination result of the determining unit, if the determination result is different from the determination result of the determining unit, prompt information for indicating that the first file material has been tampered to the first user;
and the display unit is used for displaying the second file material to the first user according to the judgment result of the judgment unit if the judgment results are the same, so that the first user can consult the second file material.
8. The management terminal according to any one of claims 5 to 7, characterized by further comprising: a monitoring unit;
the monitoring unit is configured to monitor the operation states of the management terminal, the user terminal, and the block chain file management module in a process in which the first user handles a service for the second user;
the first sending unit is further configured to send alarm information to the first user and the second user when the monitoring unit monitors that at least one of the management terminal, the user terminal, and the block link file management module is abnormal in operation state.
9. The remote video service handling system is characterized by comprising: the management terminal, the at least one user terminal and the blockchain profile management module of any of claims 5 to 8;
the user terminal is used for establishing video call connection with the management terminal and uploading the first file material submitted by the second user in the process that the first user manages the business for the second user;
and the block chain archive management module is used for receiving the archived data packet from the management terminal and storing the archived data packet into a block chain.
10. The remote video service transaction system of claim 9, comprising:
the block chain file management module is further configured to send the stored first storage address and the first feature code to the management terminal according to the data acquisition request from the management terminal.
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