CN111866049B - Service request processing method, terminal, electronic device and storage medium - Google Patents
Service request processing method, terminal, electronic device and storage medium Download PDFInfo
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- CN111866049B CN111866049B CN201910389714.9A CN201910389714A CN111866049B CN 111866049 B CN111866049 B CN 111866049B CN 201910389714 A CN201910389714 A CN 201910389714A CN 111866049 B CN111866049 B CN 111866049B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
Abstract
The application provides a service request processing method, a terminal, an electronic device and a storage medium, wherein the method comprises the following steps: sending a service request to a server; receiving prompt information of a service provider, wherein the service provider is providing service for a last service requester, and the prompt information is used for informing a service requester corresponding to a service request of a reason for allocating the service provider; and displaying the prompt information. The embodiment of the invention displays the prompt information on the interface, so that the service requester can know why the driver who has not completed the previous service request is allocated to the service requester, and the service requester can sense the current capacity condition, more pleasantly waits, reduces the possibility of canceling the service request and greatly improves the matching rate of the service request.
Description
Technical Field
The present application relates to the field of intelligent transportation technologies, and in particular, to a service request processing method, a terminal, an electronic device, and a storage medium.
Background
At present, as online taxi appointment is more and more popular, the demand of passengers is increased day by day, and the situation of insufficient transport capacity often occurs.
However, as a new transportation capacity supply method, a driver needs to send a first passenger first to receive a second passenger, and at this time, if the waiting time of the second passenger is too long, the situation of canceling an order may occur, so that the order preparation rate is low.
Disclosure of Invention
In view of this, an object of the embodiments of the present invention is to provide a method, a terminal, an electronic device, and a storage medium for processing a service request, so as to achieve an effect of increasing an order matching rate.
In a first aspect, an embodiment of the present invention provides a method for processing a service request, including:
sending a data request to a server, wherein the data request comprises a starting place;
receiving prompt information of a service provider returned by the server, wherein the service provider is providing service for a last service requester, and the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider;
and displaying the prompt information.
Further, after sending the service request to the server, the method further includes:
and receiving service provider information returned by the server, and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the place of departure and/or arrival time required by the service provider to reach the place of departure.
Further, after receiving the service provider information returned by the server, the method further includes:
displaying the distance information and the arrival time in a bubble prompt box above the service provider's vehicle on a map in an interface.
Further, the displaying of the prompt information includes:
displaying the prompt information above a display card of a service provider in an interface; the service provider display card is used for displaying the information of the service provider.
Further, the displaying the prompt information includes:
and updating the notice information in the notice board on the interface into the prompt information.
Further, the service provider information further includes a destination of the previous service request, and the method further includes:
and displaying the place of the last service request on a map of an interface.
Further, after displaying the distance information and the arrival time, the method further comprises:
and updating the distance information and the arrival time in real time.
Further, before receiving the prompt information of the service provider returned by the server, the method further comprises:
receiving a query prompt of the service provider sent by the server, wherein the query prompt is used for prompting a service requester that the service provider is providing service for a previous service requester and the service provider is an optimal choice;
and sending a confirmation message to the server.
Further, the arrival time is estimated by the server according to an actual driving route from the current position to the departure place through the destination of the previous service request by the service provider.
In a second aspect, an embodiment of the present invention provides another data processing method, including:
receiving a service request sent by a terminal, wherein the service request comprises a starting place;
if the service provider which provides the service for the last service requester is distributed to the terminal, sending prompt information of the service provider to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
Further, the method further comprises:
and sending service provider information to the terminal, wherein the service provider information comprises distance information between the service provider and the place of departure and/or arrival time required by the service provider to reach the place of departure.
Further, before sending the prompt information of the service provider to the terminal, the method further comprises:
and allocating the service providers which are less than a first preset distance away from the destination of the previous service request and less than a second preset distance away from the departure place in the service request to the terminal.
Further, after sending the prompt message of the service provider to the terminal, the method further includes:
acquiring real-time position information of the service provider in real time, and calculating real-time arrival time of the departure place according to the real-time position information;
and sending the real-time position information and the real-time arrival time to the terminal so as to enable the terminal to update and display the distance information and the arrival time.
In a third aspect, an embodiment of the present invention provides a terminal, including:
the system comprises a first sending module, a second sending module and a processing module, wherein the first sending module is used for sending a service request to a server, and the service request comprises a starting place;
a first receiving module, configured to receive a prompt message of a service provider returned by the server, where the service provider is providing a service for a previous service requester, and the prompt message is used to notify a service requester corresponding to the service request of a reason for allocating the service provider;
and the first display module is used for displaying the prompt information.
Further, the terminal further includes:
and the second receiving module is used for receiving the service provider information returned by the server and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the departure place and/or arrival time required by the service provider to arrive at the departure place.
Further, the terminal further includes:
and the second display module is used for displaying the distance information and the arrival time in a bubble prompt box above the vehicle of the service provider on a map in an interface.
Further, the first display module is specifically configured to:
displaying the prompt information above a service provider display card in an interface; the service provider display card is used for displaying the information of the service provider.
Further, the first display module is specifically configured to:
and updating the notice information in the notice board on the interface into the prompt information.
Further, the service provider information further includes a destination of the previous service request, and the terminal further includes:
and the third display module is used for displaying the destination of the last service request on a map of an interface.
Further, the terminal further includes:
and the updating module is used for updating the distance information and the arrival time in real time.
Further, the terminal further includes:
a third receiving module, configured to receive a query prompt of the service provider sent by the server, where the query prompt is used to prompt a service requester that the service provider is providing a service for a previous service requester, and the service provider is an optimal choice;
and the second sending module is used for sending a confirmation message to the server.
Further, the arrival time is estimated by the server according to an actual driving route from the current position to the departure place through the destination of the previous service request.
In a fourth aspect, an embodiment of the present invention provides a server, including:
the system comprises a receiving module, a sending module and a receiving module, wherein the receiving module is used for receiving a service request sent by a terminal, and the service request comprises a starting place;
the sending module is used for sending prompt information of a service provider to the terminal if the service provider which provides service for the previous service requester is distributed to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
Further, the server further includes:
and the second sending module is used for sending service provider information of the service provider to a terminal, wherein the service provider information comprises distance information between the service provider and the departure place and/or arrival time required by the service provider to reach the departure place.
Further, the server further includes:
and the distribution module is used for distributing the service providers which are less than a first preset distance away from the destination of the previous service request and less than a second preset distance away from the place of departure in the service request to the terminal.
Further, the server further includes:
the acquisition module is used for acquiring the real-time position information of the service provider in real time and calculating the real-time arrival time of the departure place according to the real-time position information;
and the third sending module is used for sending the real-time position information and the real-time arrival time to the terminal so as to enable the terminal to update and display the distance information and the arrival time.
In a fifth aspect, an embodiment of the present invention further provides an electronic device, including: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine-readable instructions when executed by the processor performing the steps of the method of the first aspect.
In a sixth aspect, the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps of the method in the first aspect.
In a seventh aspect, an embodiment of the present invention further provides an electronic device, including: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine-readable instructions when executed by the processor performing the steps of the method of the second aspect described above.
In an eighth aspect, the embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps of the method in the second aspect.
According to the service request processing method, the service request processing device, the electronic equipment and the storage medium, the terminal is adopted to receive the prompt information of the service provider which is providing service for the previous service requester and is returned by the server, and the received prompt information is displayed, so that the service requester can know the current supply and demand conditions, the service request cannot be cancelled easily, and the success rate of service request preparation can be greatly improved.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
Fig. 1 is a schematic flow chart illustrating a method for processing a service request according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a taxi taking interface provided by an embodiment of the invention;
fig. 3 is another method for processing a service request according to an embodiment of the present invention;
fig. 4 is a schematic flowchart of another service request processing method according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a terminal according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of a server according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention;
FIG. 8 is a block diagram of another electronic device according to an embodiment of the present invention;
fig. 9 is a schematic diagram illustrating interaction between a terminal and a server according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all embodiments. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
In order to enable those skilled in the art to understand the present disclosure, the following embodiments are given in conjunction with the specific application scenario "order distribution when there are fewer vehicles that can provide services and more users of vehicles". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and application scenarios, such as scenarios in which a user is assigned a takeaway delivery, without departing from the spirit and scope of the present application. Although the present application is described primarily in the context of a taxi-taking scenario, it should be understood that this is only one exemplary embodiment.
The terms "passenger," "requestor," "service person," "service requestor," and "customer" are used interchangeably in this application to refer to an individual, entity, or tool that can request or order a service. The terms "driver," "provider," "service provider," and "provider" are used interchangeably in this application to refer to an individual, entity, or tool that can provide a service. The term "user" in this application may refer to an individual, entity or tool that requests a service, subscribes to a service, provides a service, or facilitates the provision of a service. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present application, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.
The terms "service request" and "order" are used interchangeably herein to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a supplier, the like, or any combination thereof. Accepting the "service request" or "order" may be a passenger, a service requester, a driver, a service provider, a supplier, or the like, or any combination thereof. The service request may be charged or free.
It should be noted that, before the application is filed, during the rush hour of taxi taking, the situation of insufficient capacity may occur, when the server receives the service request sent by the passenger, if there is no idle driver vehicle near the current passenger location, the driver who is about to complete the previous order may be allocated to the passenger, however, this may result in the passenger waiting time being too long to cancel the order, so that the passenger changes to another vehicle or places the order again.
For the convenience of understanding the embodiment, a detailed description will be given to a method for processing a service request disclosed in the embodiment of the present invention.
Fig. 1 is a schematic flow chart of a method for processing a service request according to an embodiment of the present invention, as shown in fig. 1, the method includes:
step 101: and sending a service request to a server, wherein the service request comprises an origin.
In a specific implementation process, the terminal sends a service request to the server, where the service request may include a departure place, it should be noted that the service request may also include a destination, a departure time, a number of passengers, and the like, and the terminal is a terminal used by a service requester. The starting place can be obtained by the terminal through positioning by the positioning device or through inputting an address by the service requester.
Step 102: and receiving prompt information of the service provider returned by the server, wherein the service provider is providing service for the last service requester, and the prompt information is used for informing the service requester corresponding to the service request of the reason for allocating the service provider.
In a specific implementation process, after receiving a service request sent by a terminal, a server matches the service provider for the service request, and if the capacity is insufficient, the server allocates the service provider that will complete the previous service request to the service requester, which should be noted that the server performs order allocation through a built-in algorithm. And after the corresponding service provider is allocated to the service requester, the server sends prompt information of the service provider to the terminal, wherein the prompt information is used for informing the service requester why the service provider executing the last service request task is allocated to the service requester. It is understood that in the taxi taking scene, the insufficient capacity means that no vehicle which is idle at present and meets the distribution condition is distributed to the passengers, and similarly, in the takeaway scene, the insufficient capacity means that no distributor which is idle at present and meets the distribution condition is distributed to the order taking users, and the distribution condition is preset in the server.
Step 103: and displaying the prompt information.
In a specific implementation process, after receiving the prompt message sent by the server, the terminal displays the prompt message on an interface of the terminal. Wherein the reminder may be "this is already the vehicle closest to you, the service provider will arrive before XX, please wait patiently". The location of the service provider may also be displayed on a map of the interface.
The embodiment of the invention displays the prompt information on the interface of the terminal, so that the service requester can know why the service provider which does not finish the previous service request is allocated to the service requester, and the service requester can sense the current transport capacity situation at the moment, more pleasantly wait, reduce the possibility of canceling the service request and greatly improve the matching rate of the service request.
On the basis of the above embodiment, after sending the service request to the server, the method further includes:
and receiving service provider information returned by the server, and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the place of departure and/or arrival time required by the service provider to reach the place of departure.
In a specific implementation process, the server may further send service provider information of the service provider to the terminal, where the service provider information may include information about a distance between a location where the service provider is located and an origin in the service request, and may further include an arrival time at which the service provider expects to arrive at the origin in the service request. And after receiving the distance information and the arrival time, the terminal displays the distance information and the arrival time on the interface. It should be noted that the distance information may be a straight-line distance between the position of the service provider and the departure place of the service requester, or a distance planned by the server and actually traveled by the service provider according to the route, taking a car-ordering as an example, that is, the service provider first sends the previous passenger to the previous order destination, and then reaches the departure place of the service request from the previous order destination. The arrival time may be calculated from a straight distance or an actual distance traveled.
According to the embodiment of the invention, the received distance information and the arrival time are displayed on the interface, so that the service requester can master the state of the service provider in real time, and the experience of the service requester is improved.
On the basis of the above embodiment, after receiving the service provider information returned by the server, the method further includes:
and displaying the distance information and the arrival time in a bubble prompt box above the vehicle of the service provider on a map in an interface.
In a specific implementation process, fig. 2 is a schematic diagram of a taxi taking interface according to an embodiment of the present invention, as shown in fig. 2, when distance information and time are displayed, the distance information and the time may be displayed in a bubble hint box above a vehicle corresponding to the service provider in a map, where it should be noted that the vehicle displayed on the map is an actual location of the vehicle, and "the service provider is about to complete a previous ticket, which is XX kilometers away from you and X minutes" may be displayed in the bubble hint box. In addition, the prompt information may be displayed above the display card of the service provider in the taxi taking interface, or the information in the bulletin board may be updated to the prompt information, and it should be noted that the prompt information may also be displayed at other positions in the taxi taking interface, so as to play a role in prompting passengers, which is not specifically limited in this embodiment of the present invention.
According to the embodiment of the invention, the prompt information is displayed above the display card of the service provider, and the distance information and the arrival time are displayed in the bubble prompt box above the vehicle of the map service provider, so that the service requester can know the state of the service provider, and the service requester can acquire the state of the service provider in real time.
On the basis of the foregoing embodiment, the service provider information further includes a destination of the previous service request, and the method further includes:
and displaying the destination of the last service request on a map of an interface.
In a specific implementation process, the server may further include a destination of the previous service request in the service provider information sent to the terminal, where, for example, taking a network appointment, the destination of the previous service request refers to a destination of a passenger that the service provider is carrying the previous service request. After receiving the destination of the previous service request, the terminal displays the destination of the previous service request on a map, and displays a route traveled by the service provider from the current position to the destination of the previous service request, and during the period, the service provider can know the real-time state of the service provider, and can agree with the service provider to use a place between the place of departure and the destination of the previous service request as the place of departure, so that the service provider can provide corresponding services for the service provider as soon as possible, and the time of the service provider and the service provider is saved.
On the basis of the above embodiment, after displaying the distance information and the arrival time, the method further includes:
and updating the distance information and the arrival time in real time.
In a specific implementation process, the server monitors the position of a vehicle of a service provider in real time, after new position information of the vehicle is acquired, new arrival time is calculated according to the new position information and a departure place, then the new position information and the new arrival time are sent to the terminal, and after the terminal receives the new position information and the new arrival time, the position information and the arrival time displayed on the interface are updated, namely the new position information and the new arrival time are displayed on the interface.
The embodiment of the invention updates the distance information and the arrival time in real time, so that the service requester can master the state of the service provider in real time instead of waiting for no purpose, the experience of the service requester is improved, and the condition that the service requester cancels the service request when the service provider is about to arrive at the departure place is prevented.
On the basis of the foregoing embodiment, fig. 3 is a method for processing another service request provided by the embodiment of the present invention, as shown in fig. 3, the method includes:
step 301: sending a service request to a server, wherein the service request comprises a starting place;
step 302: receiving a query prompt of the service provider sent by the server, wherein the query prompt is used for prompting a service requester that the service provider is providing service for a previous service requester and the service provider is an optimal choice;
step 303: sending a confirmation message to the server;
step 304: receiving prompt information of a service provider returned by the server, wherein the service provider is providing service for a last service requester, and the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider;
step 305: and displaying the prompt information.
In a specific implementation process, after the server receives a service request sent by the terminal and matches the service request with a service provider which is providing service for a previous service requester, the server sends a query prompt to the terminal, wherein the query prompt is used for informing the service requester that the service provider which is providing service for the previous service requester is matched, and the service provider queries whether the service requester is accepted for optimal selection. After receiving the inquiry prompt sent by the server, the terminal can select whether to accept the inquiry prompt through the terminal, if so, a confirmation message is sent to the server, and the server can distribute the service provider to the service requester; and if not, sending a cancellation message to the server. It should be noted that the inquiry prompt may be popped up in the form of a pop-up box for selection by the service requester. It should be noted that step 301, step 304 and step 305 have been described in the above embodiments, and are not described herein again.
The embodiment of the invention inquires whether the service requester receives the service provider which provides service for the service requester to the last service requester or not by sending the inquiry prompt to the terminal, and if so, the service provider is distributed to the service requester, thereby improving the experience of the service requester.
Fig. 4 is a schematic flow chart of another service request processing method according to an embodiment of the present invention, as shown in fig. 4, the method includes:
step 401: receiving a service request sent by a terminal, wherein the service request comprises a starting place;
in a specific implementation, the terminal sends a service request to the server, and at this time, the server may receive the service request. The service request may include an origin, and it should be noted that the service request may further include a destination, a departure time, a number of passengers, and the like. And the starting place can be obtained by the positioning of the terminal through the positioning device or the input address of the service requester.
Step 402: if the service provider which does not finish the previous list is distributed to the terminal, sending prompt information of the service provider to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
In a specific implementation process, after receiving a service request sent by a terminal, a server matches the service provider for the service request, and if the capacity is insufficient, the server allocates the service provider that will complete the previous service request to the service requester, it should be noted that the server performs order allocation through a built-in algorithm. And after the order distribution is completed, the server sends prompt information of the service provider to the terminal, wherein the prompt information is used for informing the service requester why the service provider is distributed to the service requester.
And the terminal receives the prompt message, the distance message and the arrival time sent by the server and then displays the prompt message, the distance message and the arrival time on the interface. Wherein the reminder may be "this is already the vehicle closest to you, the service provider will arrive before XX, please wait patiently". It will be appreciated that the "XX hour" referred to above refers to a specific point in time at which the server computing service provider arrives at the origin. In addition, the position of the service provider can be displayed on the map of the interface.
The embodiment of the invention displays the prompt information on the interface, so that the service requester can know why the service provider which has not completed the previous service request is allocated to the service requester, and the service requester can sense the current capacity condition, more pleasantly waits, the possibility of canceling the service request is reduced, and the allocation rate of the service request is greatly improved.
On the basis of the above embodiment, the method further includes:
and sending service provider information to a terminal, wherein the service provider information comprises distance information between the service provider and the place of departure and/or arrival time required by the service provider to reach the place of departure.
In a specific implementation process, the server may further send service provider information of the service provider to the terminal, where the service provider information may include information about a distance between a location where the service provider is located and an origin in the service request, and may further include an arrival time at which the service provider expects to arrive at the origin in the service request. It should be noted that the distance information may be a straight-line distance between the position of the service provider and the origin of the passenger, or may be a distance that the server plans a route for the service provider and the service provider actually travels according to the route. The arrival time may be calculated from a straight distance or an actual distance traveled.
The embodiment of the invention transmits the distance information and the arrival time to the terminal so that the terminal displays the distance information and the arrival time, thereby enabling the service requester to master the state of the service provider at any time.
On the basis of the above embodiment, before sending the prompt information of the service provider to the terminal, the method further includes:
and allocating the service providers which are less than a first preset distance away from the destination of the previous service request and less than a second preset distance away from the departure place in the service request to the terminal.
In a specific implementation process, when a server allocates a corresponding service provider to a service requester, the server needs to select the service provider satisfying a preset condition for allocation, where the preset condition may be that a destination of a previous service request is shorter than a first preset distance, and the destination of the previous service request is shorter than a departure place of the current service request by a second preset distance. The first preset distance and the second preset distance can be the same or different, and can be adjusted according to actual conditions. And if a plurality of service providers meeting the conditions exist, selecting one service provider which can reach the starting place of the service request at the fastest speed. It should be noted that the preset condition may further include that the last service request completion time is less than the preset time, and the purpose of the preset condition is to assign the optimal service provider to the service request.
The service providers which are less than the first preset distance from the destination of the previous service request and less than the second preset distance from the destination of the previous service request to the departure place in the service request are distributed to the terminals, so that more reasonable service providers can be arranged for the service requesters.
On the basis of the above embodiment, after transmitting the service provider information of the service provider to the terminal, the method further includes:
acquiring real-time position information of the service provider in real time, and calculating real-time arrival time of the departure place according to the real-time position information;
and sending the real-time position information and the real-time arrival time to the terminal so as to enable the terminal to update and display the distance information and the arrival time.
In a specific implementation process, the server monitors the position of a vehicle of a service provider in real time, after new position information of the vehicle is acquired, new arrival time is calculated according to the new position information and a departure place, then the new position information and the new arrival time are sent to the terminal, and after the terminal receives the new position information and the new arrival time, the distance confidence and the arrival time displayed on the interface are updated, namely the new position information and the new arrival time are displayed on the interface.
The embodiment of the invention updates the distance information and the arrival time in real time, so that the service requester can master the state of the service provider in real time instead of waiting for no purpose, and the condition that the service requester cancels the service request when the service provider is about to arrive at the departure place is prevented.
Fig. 5 is a schematic structural diagram of a terminal according to an embodiment of the present invention, and as shown in fig. 5, the terminal includes: a first transmitting module 501, a first receiving module 502, and a first display module 503, wherein,
the system comprises a first sending module, a second sending module and a processing module, wherein the first sending module is used for sending a service request to a server, and the service request comprises a starting place; a first receiving module, configured to receive a prompt message of a service provider returned by the server, where the service provider is providing a service for a previous service requester, and the prompt message is used to notify a service requester corresponding to the service request of a reason for allocating the service provider; and the first display module is used for displaying the prompt information.
On the basis of the above embodiment, the terminal further includes:
and the second receiving module is used for receiving the service provider information returned by the server and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the departure place and/or arrival time required by the service provider to arrive at the departure place.
On the basis of the above embodiment, the terminal further includes:
and the second display module is used for displaying the distance information and the arrival time in a bubble prompt box above the vehicle of the service provider on the map in the interface.
On the basis of the foregoing embodiment, the first display module is specifically configured to:
displaying the prompt information above a service provider display card in an interface; the service provider display card displays information of the service provider.
On the basis of the foregoing embodiment, the first display module is specifically configured to:
and updating the notice information in the notice board on the interface into the prompt information.
On the basis of the above embodiment, the service provider information further includes a previous single destination, and the terminal further includes:
and the third display module is used for displaying the destination of the previous service request on a map of an interface.
On the basis of the above embodiment, the terminal further includes:
and the updating module is used for updating the distance information and the arrival time in real time.
On the basis of the above embodiment, the terminal further includes:
a third receiving module, configured to receive a query prompt of the service provider sent by the server, where the query prompt is used to prompt a service requester that the service provider is providing a service for a previous service requester, and the service provider is an optimal choice;
and the second sending module is used for sending a confirmation message to the server.
On the basis of the above embodiment, the arrival time is estimated by the server according to an actual travel route from the current position to the departure location via the destination of the previous service request.
The description of the processing flow of each module in the device and the interaction flow between the modules may refer to the related description in the above method embodiments, and will not be described in detail here.
The embodiment of the invention displays the prompt information on the interface, so that the service requester can know why the service provider which has not executed and completed the previous service request is allocated to the service requester, and the service requester can sense the current capacity condition, more pleasantly waits, the possibility of canceling the service request is reduced, and the allocation rate of the service request is greatly improved.
Fig. 6 is a schematic structural diagram of a server according to an embodiment of the present invention, and as shown in fig. 6, the server includes: a receiving module 601 and a sending module 602, wherein,
the receiving module 601 is configured to receive a service request sent by a terminal, where the service request includes a departure place; the sending module 602 is configured to send a prompt message of a service provider to the terminal if the service provider that did not complete the previous list is allocated to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
On the basis of the above embodiment, the server further includes:
and the second sending module is used for sending service provider information of the service provider to a terminal, wherein the service provider information comprises distance information between the service provider and the departure place and/or arrival time required by the service provider to reach the departure place.
On the basis of the above embodiment, the server further includes:
and the distribution module is used for distributing the service providers which are less than a first preset distance away from the destination of the previous service request and less than a second preset distance away from the place of departure in the service request to the terminal.
On the basis of the above embodiment, the server further includes:
the acquisition module is used for acquiring the real-time position information of the service provider in real time and calculating the real-time arrival time of the departure place according to the real-time position information;
and the third sending module is used for sending the real-time position information and the real-time arrival time to the terminal so as to enable the terminal to update and display the distance information and the arrival time.
The description of the processing flow of each module in the apparatus and the interaction flow between the modules may refer to the relevant description in the above method embodiments, and will not be described in detail here.
The embodiment of the invention displays the prompt information on the interface, so that the service requester can know why the service provider which has not executed and completed the previous service request is allocated to the service requester, and the service requester can sense the current capacity condition, more pleasantly waits, the possibility of canceling the service request is reduced, and the allocation rate of the service request is greatly improved.
Fig. 7 is a schematic structural diagram of an electronic device 700 according to an embodiment of the present invention.
Referring to fig. 7, an electronic device 700 according to an embodiment of the present invention includes: processor 710, memory 720, input unit 730, power supply 750, radio Frequency (RF) circuitry 760, audio circuitry 770, and wireless fidelity (WiFi) module 780.
The memory 720 includes a memory 721 and an external memory 722, the memory 721 is used for temporarily storing operation data in the processor 710 and data exchanged with the external memory 722 such as a hard disk, and the processor 710 exchanges data with the external memory 722 through the memory 721. The Memory 721 may be one of a Non-Volatile Memory (NVRAM), a Dynamic Random Access Memory (DRAM), a Static Random Access Memory (Static RAM, SRAM), a Flash Memory, and the like; the external memory 722 may be a hard disk, an optical disk, a USB disk, a floppy disk, a tape drive, or the like.
The input unit 730 may be used to receive input numeric or character information and generate signal inputs related to user settings and function control of the terminal 700. Specifically, in the embodiment of the present invention, the input unit 730 may include a touch panel 731. The touch panel 731, also called a touch screen, can collect touch operations of a user on or near the touch panel, and drive a corresponding connection device according to a preset program. Alternatively, the touch panel 731 may include two portions of a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts it to touch point coordinates, sends the touch point coordinates to the processor 710, and can receive and execute commands from the processor 710. In addition, the touch panel 731 may be implemented by various types, such as a resistive type, a capacitive type, an infrared ray, and a surface acoustic wave. In addition to the touch panel 731, the input unit 730 may include other input devices 732, and the other input devices 732 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like.
The electronic apparatus 700 may further include a display unit 740, and the display unit 740 may be used to display information input by the user or information provided to the user and various menu interfaces of the electronic apparatus 700. The Display unit 740 may include a Display panel 741, and optionally, the Display panel 741 may be configured in the form of an LCD (Liquid Crystal Display) or an OLED (Organic Light-Emitting Diode).
In the embodiment of the present invention, the touch panel 731 covers the display panel 741 to form a touch display screen, and when the touch display screen detects a touch operation on or near the touch display screen, the touch display screen transmits the touch operation to the processor 710 to determine the type of the touch event, and then the processor 710 provides a corresponding visual output on the touch display screen according to the type of the touch event.
In the embodiment of the invention, the touch display screen comprises an application program interface display area and a common control display area. The arrangement modes of the application program interface display area and the common control display area are not limited, and can be an arrangement mode which can distinguish two display areas, such as vertical arrangement, left-right arrangement and the like. The application interface display area may be used to display an interface of an application. Each interface may contain at least one application icon and/or widget desktop control or like interface element. The application interface display area may also be an empty interface that does not contain any content. The common control display area is used for displaying controls with high utilization rate, such as application icons like setting buttons, interface numbers, scroll bars and phone book icons.
The processor 710 is a control center of the electronic device 700, connects various parts of the entire mobile phone by using various interfaces and lines, and performs various functions of the electronic device 700 and processes data by operating or executing software programs and/or modules stored in the memory 721 and calling data stored in the external storage 722, thereby integrally monitoring the electronic device 700.
Furthermore, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps of the method described in the above method embodiment, for example: sending a service request to a server, wherein the service request comprises a starting place; receiving prompt information of a service provider returned by the server, wherein the service provider is providing service for a last service requester, and the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider; and displaying the prompt information.
The computer program product of the method for processing a service request provided in the embodiment of the present invention includes a computer-readable storage medium storing a program code, where instructions included in the program code may be used to execute steps of the method described in the foregoing method embodiment, which may be referred to specifically in the foregoing method embodiment, and are not described herein again.
Fig. 8 is a schematic physical structure diagram of another electronic device 80 according to an embodiment of the present invention, as shown in fig. 8, including a processor 81, a memory 82, and a bus 83; the storage 82 is used for storing execution instructions and includes a memory 821 and an external storage 822; the memory 821 herein is also called an internal memory, and is used for temporarily storing operation data in the processor 81 and data exchanged with the external memory 822 such as a hard disk, the processor 81 exchanges data with the external memory 822 through the memory 821, and when the user equipment 80 operates, the processor 81 and the memory 82 communicate through the bus 83, so that the processor 81 executes the following instructions in a user mode: receiving a service request sent by a terminal, wherein the service request comprises a starting place; if the service provider which provides the service for the last service requester is distributed to the terminal, sending prompt information of the service provider to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
Furthermore, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps of the method described in the above method embodiment, for example: receiving a service request sent by a terminal, wherein the service request comprises a departure place; if the service provider which provides the service for the last service requester is distributed to the terminal, sending prompt information of the service provider to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
The computer program product of the method for processing a service request provided in the embodiment of the present invention includes a computer-readable storage medium storing a program code, where instructions included in the program code may be used to execute steps of the method described in the foregoing method embodiment, which may be referred to specifically in the foregoing method embodiment, and are not described herein again.
Fig. 9 is a schematic diagram of interaction between a terminal 901 and a server 902 according to an embodiment of the present invention, where the server 902 is communicatively connected to one or more terminals 901 through a network 903 to perform data communication or interaction. The server 902 may be a web server, a database server, or the like.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the apparatus described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application.
Claims (16)
1. A method for processing a service request, comprising:
sending a service request to a server, wherein the service request comprises a starting place;
receiving prompt information of a service provider returned by the server, wherein the service provider is providing service for a last service requester, and the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider;
and displaying the prompt information.
2. The method of claim 1, wherein after sending the service request to the server, the method further comprises:
and receiving service provider information returned by the server, and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the place of departure and/or arrival time required by the service provider to reach the place of departure.
3. The method of claim 2, wherein after receiving the service provider information returned by the server, the method further comprises:
displaying the distance information and the arrival time in a bubble prompt box above a vehicle of the service provider on a map in an interface.
4. The method of claim 1, wherein displaying the reminder information comprises:
displaying the prompt information above a display card of a service provider in an interface; the service provider display card displays information of the service provider.
5. The method of claim 2, wherein the service provider information further includes a destination of the previous service request, the method further comprising:
and displaying the destination of the last service request on a map of an interface.
6. The method according to any one of claims 1-5, wherein before receiving the prompt message of the service provider returned by the server, the method further comprises:
receiving a query prompt of the service provider sent by the server, wherein the query prompt is used for prompting a service requester that the service provider is providing service for a previous service requester and the service provider is an optimal choice;
and sending a confirmation message to the server.
7. A method for processing a service request, comprising:
receiving a service request sent by a terminal, wherein the service request comprises a departure place;
if the service provider which provides the service for the last service requester is distributed to the terminal, sending prompt information of the service provider to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
8. A terminal, comprising:
the system comprises a first sending module, a second sending module and a third sending module, wherein the first sending module is used for sending a service request to a server, and the service request comprises a starting place;
a first receiving module, configured to receive a prompt message of a service provider returned by the server, where the service provider is providing a service for a previous service requester, and the prompt message is used to notify a service requester corresponding to the service request of a reason for allocating the service provider;
and the first display module is used for displaying the prompt information.
9. The terminal of claim 8, further comprising:
and the second receiving module is used for receiving the service provider information returned by the server and displaying the service provider information, wherein the service provider information comprises distance information between the service provider and the departure place and/or arrival time required by the service provider to arrive at the departure place.
10. The terminal according to claim 9, further comprising:
and the second display module is used for displaying the distance information and the arrival time in a bubble prompt box above the vehicle of the service provider on a map in an interface.
11. The terminal according to claim 8, wherein the first display module is specifically configured to:
displaying the prompt information above a service provider display card in an interface; the service provider display card displays information of the service provider.
12. The terminal of claim 9, wherein the service provider information further includes a destination of the previous service request, the terminal further comprising:
and the third display module is used for displaying the destination of the previous service request on a map of an interface.
13. The terminal according to any of claims 8-12, characterized in that the terminal further comprises:
a third receiving module, configured to receive a query prompt of the service provider sent by the server, where the query prompt is used to prompt a service requester that the service provider is providing a service for a previous service requester, and the service provider is an optimal choice;
and the second sending module is used for sending a confirmation message to the server.
14. A server, comprising:
the system comprises a receiving module, a sending module and a receiving module, wherein the receiving module is used for receiving a service request sent by a terminal, and the service request comprises a starting place;
the sending module is used for sending prompt information of a service provider to the terminal if the service provider which provides service for the last service requester is distributed to the terminal; the prompt information is used for informing a service requester corresponding to the service request of a reason for allocating the service provider, so that the terminal displays the prompt information.
15. An electronic device, comprising: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine-readable instructions when executed by the processor performing the steps of the method of any of claims 1 to 6.
16. An electronic device, comprising: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operating, the machine-readable instructions when executed by the processor performing the steps of the method of claim 7.
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