CN111862373A - Method and system for accurately determining service duration - Google Patents
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- CN111862373A CN111862373A CN202010476130.8A CN202010476130A CN111862373A CN 111862373 A CN111862373 A CN 111862373A CN 202010476130 A CN202010476130 A CN 202010476130A CN 111862373 A CN111862373 A CN 111862373A
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- G—PHYSICS
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- G07C1/00—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people
- G07C1/10—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people together with the recording, indicating or registering of other data, e.g. of signs of identity
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- G—PHYSICS
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- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
A method and a system for accurately determining service duration are provided, the method comprises: recording the service starting time and starting timing; recording each service pause time; recording the service ending time, and stopping timing; and calculating the service duration according to the service starting time, the service ending time and each service pause time, solving the problem of inaccurate service duration caused by delay of other things in the service process, obtaining effective data of the actual service duration, and not only being used for accurately analyzing the big data, but also objectively examining the service efficiency of workers.
Description
Technical Field
The invention relates to the technical field of automobile service, in particular to a method and a system for accurately determining service duration.
Background
In the process of automobile service, when a user consults or needs to do other emergencies, a worker who performs the automobile service needs to temporarily stop the service to do other emergencies and continue the service after the emergencies are finished. When the service duration of the staff is counted, the counted duration is inconsistent with the actual service duration, effective data of the actual service duration cannot be obtained, and the working efficiency of the staff cannot be objectively checked.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides a method and a system for accurately determining the service duration by recording the service pause time and calculating the actual service duration.
The technical scheme for solving the technical problems is as follows:
a method of accurately determining a service duration, comprising:
recording the service starting time and starting timing;
recording each service pause time;
recording the service ending time, and stopping timing;
and calculating the service duration according to the service starting time, the service ending time and each service pause time.
The invention has the beneficial effects that: according to the service starting time, the service ending time and the service suspension time of each time, the actual time of each service can be accurately calculated, the problem that the service time is inaccurate due to delay of other things in the service process is solved, effective data of the actual service time can be obtained, and the method can be used for accurately analyzing the large data and objectively examining the service efficiency of workers.
On the basis of the technical scheme, the invention can be further improved as follows.
In a preferred embodiment, the method for recording each service suspension time comprises the following steps:
Recording the starting time of each service pause and the ending time of the service pause;
and calculating each pause time according to the service pause starting time and the service pause ending time.
The beneficial effect of adopting the further scheme is that:
in a preferred embodiment, the method for recording the service start time, the service suspension end time and the service end time includes:
receiving operation information of starting, pausing or stopping clicked by a service worker at a user side;
and recording the time for uploading the operation information by the user side as the service starting time, the service pause ending time and the service ending time.
The beneficial effect of adopting the further scheme is that: the service starting time, the service pause starting time, the service end pause time and the service end time are determined by the fact that a service person manually clicks starting, pausing or stopping on the user terminal, the time period is calculated through each time point, and therefore the actual time length is calculated.
In a preferred embodiment, the method for recording the service start time, the service suspension end time and the service end time includes:
Receiving service personnel state information sent by monitoring equipment arranged in a service place;
when a service person enters a service area to start working, marking the service person as a working state, and recording the working state as the service starting time or the pause ending time;
and when the service personnel leave the service area and stop working, marking the service personnel as a pause or stop working state, and recording the pause or stop working state as the pause starting time or the service ending time.
The beneficial effect of adopting the further scheme is that: the working state of the service personnel is monitored according to the monitoring equipment, so that the service starting time, the service suspension ending time and the service ending time are determined, automatic monitoring, timing and calculation are realized, manual operation is not needed, and the intelligent and convenient monitoring system is more intelligent and convenient.
In a preferred embodiment, recording after each service suspension time further comprises:
judging whether the service pause time exceeds a preset pause maximum time or not;
if yes, sending prompt information to service personnel when the service pause time reaches the maximum pause time.
The beneficial effect of adopting the further scheme is that: when the service pause time exceeds the preset maximum pause time, sending prompt information to the service staff to avoid that the service staff pause for a long time due to forgetting to click to start so that the recorded time is inconsistent with the actual working time, and when the service pause time reaches the maximum pause time, sending the prompt information to the service staff, and after receiving the prompt information, the service staff selects to start or continue to pause according to the current state, so that the service staff is more consistent with the actual pause condition and can also ensure the accuracy of the actual working time.
In a preferred embodiment, recording after each service suspension time further comprises:
judging whether the service pause time is shorter than a preset pause shortest time or not;
if yes, the pause time is set to be zero.
The beneficial effect of adopting the further scheme is that: when the service pause time is shorter than the preset pause shortest time, the condition that the service personnel press the pause by misoperation is possible, at the moment, the server sets the pause time to be zero, the pause time is more consistent with the actual condition, and the calculated amount is reduced.
In a preferred embodiment, a monitoring video sent by a monitoring device arranged at a service place is received, and when there is an objection to the service duration, the actual service duration is verified according to the time of the monitoring video.
The beneficial effect of adopting the further scheme is that: the server receives and stores the monitoring video sent by the monitoring equipment, and when there is disagreement on the service duration, the server can verify the actual service duration according to the time recorded by the monitoring video, so that the accuracy and verifiability of the service duration are ensured, and the condition of cheating by service personnel is prevented.
Another technical solution of the present invention for solving the above technical problems is as follows:
A system for accurately determining service duration, comprising:
the recording module is used for recording the service starting time, the service suspension time and the service ending time;
the timing module is used for timing from the service starting time to the service ending time and stopping timing;
and the calculation module is used for calculating the service duration according to the service starting time, the service ending time and each service pause time.
On the basis of the technical scheme, the invention can be further improved as follows.
In a preferred embodiment, the system further comprises a judging module, configured to judge whether the service suspension time exceeds a preset maximum suspension time;
and the processing module is used for sending prompt information to service personnel when the service pause time reaches the maximum pause time when the judgment result of the judgment module is yes.
In a preferred embodiment, the system further comprises a judging module, configured to judge whether the service suspension time is shorter than a preset minimum suspension time;
and the processing module is used for setting the pause time to be zero when the judgment result of the judgment module is yes.
The invention has the beneficial effects that:
the method and the device have the advantages that the service starting time, the service suspension time and the service ending time are recorded, the actual service duration of each time can be accurately calculated according to the service starting time, the service ending time and the service suspension time, the problem that the service duration is inaccurate due to delay of other things in the service process is solved, effective data of the actual service duration can be obtained, and the method and the device can be used for accurately analyzing big data and objectively examining the service efficiency of workers.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for accurately determining a service duration according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a method for accurately determining a service duration according to another embodiment of the present invention;
fig. 3 is a schematic flow chart of a method for accurately determining a service duration according to another embodiment of the present invention;
fig. 4 is a schematic structural block diagram of a system for accurately determining a service duration according to an embodiment of the present invention;
fig. 5 is a schematic structural block diagram of a system for accurately determining a service duration according to another embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The following is described by way of specific examples.
As shown in fig. 1, an embodiment of the present invention provides a method 100 for accurately determining a service duration, and specifically, in this embodiment, an execution subject of the method for accurately determining a service duration may be a service platform or a server. The method 100 for accurately determining the service duration includes the following steps:
step 11: and recording the service start time and starting timing.
In one embodiment, when the service is started, the service person manually clicks a 'start' button on the user terminal, the server receives the operation information of the service person, records the uploading time of the operation information as the service starting time, and then starts to time.
In another embodiment, the monitoring device is arranged in a service place to automatically monitor, in the embodiment, the monitoring device automatically identifies the working state of the service personnel and sends corresponding state information to the server, in another embodiment, the monitoring device sends the state information of the service personnel to the server, and the server automatically identifies the working state of the service personnel according to the information sent by the monitoring device, so as to judge the real-time working state of the service personnel.
Step 12: each service pause time is recorded.
Specifically, the method for recording the suspension time of each service comprises the following steps:
recording the starting time of each service pause and the ending time of the service pause;
each pause time is calculated according to the service pause starting time and the service pause ending time. Each pause time is pause end time-pause start time.
The method for recording the service suspension start time and the service suspension end time is the same as the method for recording the service start time in step 11, and therefore, the description thereof is omitted.
Step 13: and recording the service end time and stopping timing.
The method for recording the service ending time is the same as the method for recording the service starting time in step 11, and therefore, the description thereof is omitted.
Step 14: and calculating the service duration according to the service starting time, the service ending time and the time of each service pause.
And calculating the service duration according to a preset formula according to the service starting time, the service ending time and each service pause time. The preset formula is as follows: the service duration is the sum of the service end time, the service start time and each service pause time, wherein the sum of each service pause time is the sum of one or more pause times in the time period of the service start time and the service end time.
The method 100 for accurately determining the service duration provided by the embodiment can accurately calculate the actual duration of each service according to the service start time, the service end time and each service pause time, solves the problem of inaccurate service duration caused by delay of other things in the service process, can obtain effective data of the actual service duration, and can be used for accurately analyzing large data and objectively examining the service efficiency of workers.
In an embodiment, the operations of starting, pausing, and ending can be performed by a manual operation of a service person, and therefore, the method for recording the service start time, the service pause end time, and the service end time includes:
receiving operation information of starting, pausing or stopping clicked by a service worker at a user side;
and recording the time of uploading the operation information by the user end as service starting time, service pause ending time and service ending time.
In another embodiment, the monitoring may be performed automatically by a monitoring device located at the service site. The method for recording the service start time, the service suspension end time and the service end time comprises the following steps:
And receiving the state information of the service personnel sent by the monitoring equipment arranged at the service place. In one embodiment, the monitoring equipment automatically identifies the working state of the service personnel and sends corresponding state information to the server, in another embodiment, the monitoring equipment sends the state information of the service personnel to the server, and the server automatically identifies the working state of the service personnel according to the information sent by the monitoring equipment, so that the real-time working state of the working personnel is judged. Specifically, the working state of the service person can be judged according to the working area entering and exiting of the service person and the action state of the service person.
When the service personnel enter the service area and start working, the service personnel are marked as the working state, and the service starting time or the pause ending time is recorded at the moment. Specifically, the time when the service personnel firstly enter the service area and start working in the service process is recorded as the service starting time, and the time when the service personnel enter the service area and start working at other times is recorded as the pause ending time.
When the service personnel leave the service area and stop working, marking the service personnel as a pause or stop working state and recording as pause starting time or service ending time. Specifically, the time when the service personnel leave the service area and stop working in the last time in the service process is recorded as the service end time, and the time when the service personnel leave the service area and stop working in other times is recorded as the pause start time.
According to the embodiment, the working state of the service personnel is monitored according to the monitoring equipment, so that the service starting time, the service suspension ending time and the service ending time are determined, automatic monitoring, timing and calculation are realized, manual operation is not needed, and the intelligent and convenient monitoring system is more intelligent and convenient.
As shown in fig. 2, another embodiment of the present invention further provides a method 100 for accurately determining a service duration, after step 12, further comprising the following steps:
step 15: and judging whether the service pause time exceeds the preset pause maximum time or not.
Step 16: if the judgment result in the step 15 is yes, sending prompt information to the service personnel when the service pause time reaches the maximum pause time.
When the service pause time exceeds the preset maximum pause time, sending prompt information to the service staff to avoid that the service staff pause for a long time due to forgetting to click to start so that the recorded time is inconsistent with the actual working time, and when the service pause time reaches the maximum pause time, sending the prompt information to the service staff, and after receiving the prompt information, the service staff selects to start or continue to pause according to the current state, so that the service staff is more consistent with the actual pause condition and can also ensure the accuracy of the actual working time. For example, the maximum time of service suspension is set to be 10 minutes, when the service suspension time reaches 10 minutes, prompt information is sent to the service staff, if the service staff already starts working at the moment, the start is clicked, and if the service staff is still in a suspension state, the suspension can be clicked again, and the suspension time is calculated continuously.
As shown in fig. 3, another embodiment of the present invention further provides a method 100 for accurately determining a service duration, after step 12, further comprising the following steps:
step 15': judging whether the service pause time is shorter than the preset pause shortest time or not;
step 16': if the judgment result in the step 15' is yes, the pause time is set to be zero.
When the service pause time is shorter than the preset pause shortest time, the condition that the service personnel press the pause by misoperation is possible, at the moment, the server sets the pause time to be zero, the pause time is more consistent with the actual condition, and the calculated amount is reduced. For example, when the service suspension time is less than 30 seconds, a "malfunction" condition is defaulted.
In a preferred embodiment, a monitoring video sent by a monitoring device arranged at a service place is received, and when there is an objection to the service duration, the actual service duration is verified according to the time of the monitoring video.
The server receives and stores the monitoring video sent by the monitoring equipment, and when there is disagreement on the service duration, the server can verify the actual service duration according to the time recorded by the monitoring video, so that the accuracy and verifiability of the service duration are ensured, and the condition of cheating by service personnel is prevented.
It should be understood that, in the above embodiments of the present invention, the sequence numbers of the above processes do not mean the execution sequence, and the execution sequence of the processes should be determined by their functions and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.
The invention also provides a computer-readable storage medium comprising instructions which, when run on a computer, cause the computer to perform a method as in any one of the embodiments described above.
As shown in fig. 4, based on the same inventive concept, the embodiment of the present invention further provides a system 200 for accurately determining a service duration, which includes a recording module 21, a timing module 22, and a calculating module 23.
The recording module 21 is configured to record a service start time, a service suspension time, and a service end time.
The timing module 22 is configured to time from the service start time to the service end time, and to time the service time and the suspension time.
And the calculating module 23 is configured to calculate the service duration according to the service start time, the service end time, and each service suspension time.
The system 200 for accurately determining the service duration records the service start time, the service pause end time and the service end time through the recording module 21, the timing module 22 records the time from the service start to the service end, and the calculating module 23 can calculate the actual service duration according to the service start time, the service pause end time and the service end time, so that the problem of inaccurate service duration caused by delay of other things in the service process is solved, the effective data of the actual service duration can be obtained, and the system can be used for accurately analyzing large data and objectively examining the service efficiency of workers.
As shown in fig. 5, optionally, in another embodiment, the system 200 for accurately determining the service duration further includes a determining module 24 and a processing module 25. The determining module 24 is configured to determine whether the service suspension time exceeds a preset maximum suspension time. And the processing module 25 is configured to send a prompt message to the service staff when the service suspension time reaches the maximum suspension time when the judgment result of the judgment module 24 is yes. The method and the device avoid the problem that the recorded time is inconsistent with the actual working time due to the fact that the service personnel forget to pause for a long time when clicking is started, and send prompt information to the service personnel when the service pause time reaches the maximum pause time, and the service personnel select to start or continue pausing according to the current state after receiving the prompt information, so that the method and the device are more in line with the actual pause condition, and the accuracy of the actual working time length can be guaranteed.
Optionally, in another embodiment, the system 200 for accurately determining the service duration further includes a determining module 24 and a processing module 25. The determining module 24 is used for determining whether the service suspension time is shorter than a preset minimum suspension time. And the processing module 25 is configured to set the pause time to zero when the determination result of the determining module 24 is yes. The condition that the service personnel 'misoperation' is suspended can be processed, the condition is more consistent with the actual condition, and the calculation amount is reduced.
According to the method and the system for accurately determining the service duration, provided by the invention, the actual service duration of each service can be accurately calculated by recording the service starting time, the service suspension time of each time and the service ending time and according to the service starting time, the service ending time and the service suspension time of each time, the problem of inaccurate service duration caused by delay of other things in the service process is solved, the effective data of the actual service duration can be obtained, and the method and the system can be used for accurately analyzing the big data and objectively examining the service efficiency of workers.
The reader should understand that in the description of this specification, reference to the description of the terms "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, a division of a unit is merely a logical division, and an actual implementation may have another division, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed.
Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment of the present invention.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
While the invention has been described with reference to specific embodiments, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. A method for accurately determining service duration, comprising:
recording the service starting time and starting timing;
recording each service pause time;
recording the service ending time, and stopping timing;
and calculating the service duration according to the service starting time, the service ending time and each service pause time.
2. The method for accurately determining the service duration according to claim 1, wherein the method for recording the suspension time of each service comprises:
recording the starting time of each service pause and the ending time of the service pause;
and calculating each pause time according to the service pause starting time and the service pause ending time.
3. The method of claim 2, wherein the method for recording the service start time, the service suspension end time and the service end time comprises:
receiving operation information of starting, pausing or stopping clicked by a service worker at a user side;
and recording the time for uploading the operation information by the user side as the service starting time, the service pause ending time and the service ending time.
4. The method of claim 2, wherein the method for recording the service start time, the service suspension end time and the service end time comprises:
receiving service personnel state information sent by monitoring equipment arranged in a service place;
when a service person enters a service area to start working, marking the service person as a working state, and recording the working state as the service starting time or the pause ending time;
and when the service personnel leave the service area and stop working, marking the service personnel as a pause or stop working state, and recording the pause or stop working state as the pause starting time or the service ending time.
5. The method of claim 1, wherein recording each service suspension time further comprises:
judging whether the service pause time exceeds a preset pause maximum time or not;
if yes, sending prompt information to service personnel when the service pause time reaches the maximum pause time.
6. The method of claim 1, wherein recording each service suspension time further comprises:
Judging whether the service pause time is shorter than a preset pause shortest time or not;
if yes, the pause time is set to be zero.
7. The method for accurately determining service duration according to claim 1, wherein the method comprises the steps of receiving a monitoring video sent by a monitoring device arranged at a service place, and verifying the actual service duration according to the time of the monitoring video when there is an objection to the service duration.
8. A system for accurately determining service durations, comprising:
the recording module is used for recording the service starting time, the service suspension time and the service ending time;
the timing module is used for timing from the service starting time to the service ending time and stopping timing;
and the calculation module is used for calculating the service duration according to the service starting time, the service ending time and each service pause time.
9. The system for precisely determining service duration according to claim 8, further comprising a determining module for determining whether the service suspension time exceeds a preset maximum suspension time;
and the processing module is used for sending prompt information to service personnel when the service pause time reaches the maximum pause time when the judgment result of the judgment module is yes.
10. The system for precisely determining service duration according to claim 8, further comprising a determining module for determining whether the service suspension time is shorter than a preset minimum suspension time;
and the processing module is used for setting the pause time to be zero when the judgment result of the judgment module is yes.
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| CN113806367A (en) * | 2021-09-08 | 2021-12-17 | 紫光云(南京)数字技术有限公司 | Method for measuring elastic public network IP according to pause time |
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| CN113570749A (en) * | 2021-07-22 | 2021-10-29 | 用友汽车信息科技（上海）股份有限公司 | Method for determining station operation time, station operation system and readable storage medium |
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