CN111861653A - Catering ordering takeaway delivery system - Google Patents
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- 238000012544 monitoring process Methods 0.000 claims abstract description 7
- 238000004080 punching Methods 0.000 claims description 10
- 235000013305 food Nutrition 0.000 claims description 4
- 239000002360 explosive Substances 0.000 claims description 3
- 230000001737 promoting effect Effects 0.000 claims description 3
- 235000013361 beverage Nutrition 0.000 claims description 2
- 238000006243 chemical reaction Methods 0.000 claims 2
- 238000010586 diagram Methods 0.000 description 3
- 230000009286 beneficial effect Effects 0.000 description 1
- 235000013372 meat Nutrition 0.000 description 1
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Abstract
The invention discloses a catering ordering takeout delivery system, relates to the technical field of catering ordering takeout delivery assistance, and aims to solve the problem that when the conventional catering ordering takeout delivery system is used, the customer satisfaction and the return rate are often reduced due to too many orders and unmanned delivery. The cloud system comprises a customer opinion statistical system, a month-end statistical system and a check-in system, and is in double-electrical connection with the distributor terminal system and the in-store terminal system; the terminal system of the distributor is mainly a mobile phone terminal used for the distributor to distribute, so that the distributor can distribute products and receive orders conveniently; the in-store terminal system mainly comprises a computer terminal and a mobile phone terminal used in a store, and is convenient for order distribution and real-time monitoring of the positions of distributors in the store; the cloud system mainly provides a platform for in-store order distribution and deliverer delivery, and can meet various use requirements such as check-in and satisfaction statistics.
Description
Technical Field
The invention relates to the technical field of auxiliary delivery for food ordering and takeout, in particular to a food ordering and takeout delivery system.
Background
With the rapid development of the economy of China, the quality of life of the Chinese people is continuously improved, and the favorite things of people in life are spot takeout, which is a very wide vocabulary. It is generally understood that the delivery of snacks is a service that is both traditional, meat-based, and western-style, such as mcdonald and kendyr. The meaning of take-out is generally understood, and in fact, in a broad sense, all sellers can say that take-out by providing take-out service and goods, such as water delivery, flower delivery, air delivery, goods delivery and home repair, and all the sellers belong to take-out, so that the catering and order taking-out delivery system can be used when the take-out is delivered, and the design of the catering and order taking-out delivery system can make the distributors more convenient.
The prior catering order takeout delivery system has the problem that when the prior catering order takeout delivery system is used, the customer satisfaction and the return rate are reduced due to too many orders and unmanned delivery, and the catering order takeout delivery system is provided.
Disclosure of Invention
The invention aims to provide a catering ordering takeout delivery system, which aims to solve the problem that the customer satisfaction and the return rate are reduced because too many orders are delivered by no person when the conventional catering ordering takeout delivery system is used in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: the utility model provides a food and beverage ordering takeaway delivery system, includes deliverer end system, high in the clouds system and terminal system in the shop, its characterized in that: the cloud system comprises a customer opinion statistical system, a month-end statistical system and a check-in system, and is in double-electrical connection with the distributor terminal system and the in-store terminal system;
the terminal system of the distributor is mainly a mobile phone terminal used for the distributor to distribute, so that the distributor can distribute products and receive orders conveniently;
the in-store terminal system mainly comprises a computer terminal and a mobile phone terminal used in a store, and is convenient for order distribution and real-time monitoring of the positions of distributors in the store;
the cloud system mainly provides a platform for in-store order distribution and distribution of distributors, so that various use requirements such as check-in, satisfaction degree statistics and the like can be realized;
the check-in system is used for counting the post-on condition of the distributor, so that whether the distributor can distribute orders on line or not can be mastered in the store in time;
the client opinion statistical system is used for counting the satisfaction degree of the client receiving the product to the product and the distribution service, so that the opinion of the client in a shop is received, the dissatisfaction degree of the client can be processed in time, and the return rate of the client is increased;
The monthly end statistic system is used for counting the number of delivery orders and the number of dissatisfaction of a delivery person in a store, so that monthly end summary in the store is more convenient.
Preferably, the dispatcher terminal system comprises a task receiving module, a timing module, a positioning module, a voice module, a list switching module, a dispatching automatic reply module, a dispatcher singular number calculating module and a dispatcher terminal control unit, wherein the output ends of the voice module, the list switching module, the dispatching automatic reply module and the task receiving module are electrically connected with the input end of the dispatcher terminal control unit, the input end of the dispatcher terminal control unit is electrically connected with the input end of the dispatcher singular number calculating module, the positioning module is electrically connected with the dispatcher terminal control unit, and the input end of the task receiving module is electrically connected with the output end of the timing module;
the positioning module is used for monitoring the position of a distributor in real time;
the delivery automatic reply module is used for automatically replying and sending information to the client when a delivery person delivers;
the timing module is used for setting time, so that a distributor can distribute products in time, and distribution efficiency of the distributor is improved.
Preferably, the in-store terminal system comprises a task transceiver module, a position positioning module, an order receiving automatic closing module, an unsatisfied order reminding module and an in-store terminal control unit, wherein the task transceiver module, the position positioning module, the order receiving automatic closing module, the unsatisfied order reminding module and the in-store terminal control unit are all in double-electrical connection,
the task transceiver module is used for distributing and receiving the distribution tasks, so that the distributors can distribute orders fairly;
the position positioning module is used for mastering the positions of the distributors in real time, so that the distributors are effectively prevented from being stolen or passively idle outside;
the order receiving automatic closing module is used for automatically closing the platform when orders are too many and no distributor delivers, can effectively prevent the distributor from returning and delivering the orders conveniently due to too many orders, and reduces the dissatisfaction of customers
The unsatisfied order reminding module is used for reminding unsatisfied orders in time and reminding personnel in a store to know and feed back in time so as to increase the satisfaction degree and the return rate of customers.
Preferably, the customer opinion statistic system comprises a product satisfaction analysis module, a distribution satisfaction analysis module and a prompt sending module
The product satisfaction analysis module is used for collecting the dissatisfaction degree of the product, so that delivery and treatment can be carried out in the store in time;
the distribution satisfaction analysis module is used for timely knowing the distribution quality of a distributor and enabling the interior of a store to be timely processed;
the reminding sending module is used for sending the unsatisfactory suggestions in time, and can placate the customers in the store in time.
Preferably, the check-in system comprises a distributor card punching module, an online statistical module and a leave-asking statistical module;
the distributor card punching module is used for more accurately knowing the on-duty card punching of the distributor;
the online statistical module is used for knowing the on-duty situation of the deliverer in real time in the store, so that the situation that the deliverer is not on duty when the store is in an explosive list is prevented;
the leave asking statistics module is used for counting leave asking times of a distributor in a store conveniently, and counting in a store at the end of a month.
Preferably, the monthly statistic system comprises a single quantity statistic module, an dissatisfaction degree analysis module and a distributor efficiency improving system;
the single quantity counting module can count the quantity of the orders sent by the distributor in one month, so that wages can be conveniently issued;
the dissatisfaction analysis module is used for reminding the deliverers in the store according to the dissatisfaction of the customers in the total order amount
The dispatcher efficiency improving system is used for summarizing and processing the efficiency of the dispatchers so as to enhance the enthusiasm of the dispatchers.
Preferably, the system comprises a task transceiver module, a package block automatic order receiving module, a multi-order combining module, a delivery distance calculation module and an order distribution module;
the automatic order receiving module is used for automatically and timely receiving the entering orders in the store, so that the missing single-line of manual order receiving is effectively prevented;
the multi-order combination module is used for dispatching orders in the same direction and preventing two persons from dispatching in the same direction;
the delivery distance calculation module is used for calculating the distance between the in-store position and the delivery end point;
the order distribution module is used for ensuring that orders are distributed more fairly in a store and preventing the distribution from being unfair and causing the dissatisfaction of a distributor.
Preferably, the distributor efficiency improvement system comprises a reward and punishment statistical module, a satisfaction statistical module, an efficiency statistical module and an efficiency comparison module;
the reward and punishment statistical module is used for improving the enthusiasm of a distributor so as to increase the distribution efficiency of the distributor;
the satisfaction degree counting module is used for comparing the dissatisfaction degrees of single distributors during distribution and can be used for promoting corresponding positions;
The efficiency statistical module and the efficiency comparison module are used for comparing the distribution efficiency of a plurality of distributors so as to enhance the enthusiasm of the distributors.
Compared with the prior art, the invention has the beneficial effects that:
1. compared with the existing catering ordering takeout delivery assistance, the catering ordering takeout delivery system is provided with the order taking automatic closing module, and the design of the order taking automatic closing module can enable a user to automatically close orders when the catering ordering takeout delivery system is used, often because too many orders are provided and no delivery personnel are delivered, so that the problem that the customer satisfaction and the return rate are reduced because too many orders are provided and delivered frequently when the existing catering ordering takeout delivery system is used is solved.
2. Compared with the existing catering order takeaway delivery assistance, the catering order takeaway delivery system is provided with the task transceiver module, the design of the task transceiver module can be fairer when orders are distributed, and the problem that the distributor is dissatisfied due to unfairness of order distribution frequently when the existing catering order takeaway delivery system is used is solved.
Drawings
FIG. 1 is a schematic diagram of a restaurant ordering take-out delivery system of the present invention;
FIG. 2 is a schematic diagram of a task transceiver module according to the present invention;
FIG. 3 is a schematic diagram of a system for improving efficiency of a dispenser according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Referring to fig. 1-3, an embodiment of the present invention is shown: a catering ordering and takeout delivery system comprises a deliverer terminal system, a cloud system and an in-store terminal system, wherein the cloud system comprises a customer opinion statistical system, a month end statistical system and a check-in system, and the cloud system is in double-electrical connection with the deliverer terminal system and the in-store terminal system;
the terminal system of the distributor is mainly a mobile phone terminal used for the distributor to distribute, so that the distributor can distribute products and receive orders conveniently;
the in-store terminal system mainly comprises a computer terminal and a mobile phone terminal used in a store, and is convenient for order distribution and real-time monitoring of the positions of distributors in the store;
the cloud system mainly provides a platform for in-store order distribution and distribution of distributors, so that various use requirements such as check-in, satisfaction degree statistics and the like can be realized;
The check-in system is used for counting the post-on condition of the distributor, so that whether the distributor can distribute orders on line or not can be mastered in the store in time;
the client opinion statistical system is used for counting the satisfaction degree of the client receiving the product to the product and the distribution service, so that the opinion of the client in a shop is received, the dissatisfaction degree of the client can be processed in time, and the return rate of the client is increased;
the monthly end statistic system is used for counting the number of delivery orders and the number of dissatisfaction of a delivery person in a store, so that monthly end summary in the store is more convenient.
Furthermore, the dispatcher terminal system comprises a task receiving module, a timing module, a positioning module, a voice module, a list switching module, a dispatching automatic reply module, a dispatcher singular number calculation module and a dispatcher terminal control unit, wherein the output ends of the voice module, the list switching module, the dispatching automatic reply module and the task receiving module are electrically connected with the input end of the dispatcher terminal control unit;
The positioning module is used for monitoring the position of a distributor in real time;
the delivery automatic reply module is used for automatically replying and sending information to the client when a delivery person delivers;
the timing module is used for setting time, so that a distributor can distribute products in time, and distribution efficiency of the distributor is improved.
Further, the in-store terminal system comprises a task transceiver module, a position positioning module, an order receiving automatic closing module, an unsatisfied order reminding module and an in-store terminal control unit, wherein the task transceiver module, the position positioning module, the order receiving automatic closing module, the unsatisfied order reminding module and the in-store terminal control unit are all in double-electrical connection,
the task transceiver module is used for distributing and receiving the distribution tasks, so that the distributors can distribute orders fairly;
the position positioning module is used for mastering the positions of the distributors in real time, so that the distributors are effectively prevented from being stolen or passively idle outside;
the order receiving automatic closing module is used for automatically closing the platform when orders are too many and no distributor delivers, can effectively prevent the distributor from returning and delivering the orders conveniently due to too many orders, and reduces the dissatisfaction of customers
The unsatisfied order reminding module is used for reminding unsatisfied orders in time and reminding personnel in a store to know and feed back in time so as to increase the satisfaction degree and the return rate of customers.
Further, the customer opinion statistical system comprises a product satisfaction analysis module, a distribution satisfaction analysis module and a reminding sending module
The product satisfaction analysis module is used for collecting the dissatisfaction degree of the product, so that delivery and treatment can be carried out in the store in time;
the distribution satisfaction analysis module is used for timely knowing the distribution quality of a distributor and enabling the interior of a store to be timely processed;
the reminding sending module is used for sending the unsatisfactory suggestions in time, and can placate the customers in the store in time.
Furthermore, the check-in system comprises a distributor card punching module, an online statistical module and a leave-asking statistical module;
the distributor card punching module is used for more accurately knowing the on-duty card punching of the distributor;
the online statistical module is used for knowing the on-duty situation of the deliverer in real time in the store, so that the situation that the deliverer is not on duty when the store is in an explosive list is prevented;
the leave asking statistics module is used for counting leave asking times of a distributor in a store conveniently, and counting in a store at the end of a month.
Furthermore, the monthly end statistic system comprises a single quantity statistic module, an dissatisfaction degree analysis module and a distributor efficiency improving system;
the single quantity counting module can count the quantity of the orders sent by the distributor in one month, so that wages can be conveniently issued;
the dissatisfaction analysis module is used for reminding the deliverers in the store according to the dissatisfaction of the customers in the total order amount
The dispatcher efficiency improving system is used for summarizing and processing the efficiency of the dispatchers so as to enhance the enthusiasm of the dispatchers.
Further, the task transceiver module, the automatic packet receiving module, the multi-order combining module, the delivery distance calculation module and the order distribution module;
the automatic order receiving module is used for automatically and timely receiving the entering orders in the store, so that the missing single-line of manual order receiving is effectively prevented;
the multi-order combination module is used for dispatching orders in the same direction and preventing two persons from dispatching in the same direction;
the delivery distance calculation module is used for calculating the distance between the in-store position and the delivery end point;
the order distribution module is used for ensuring that orders are distributed more fairly in a store and preventing the distribution from being unfair and causing the dissatisfaction of a distributor.
Further, the distributor efficiency improving system comprises a reward and punishment statistical module, a satisfaction statistical module, an efficiency statistical module and an efficiency comparison module;
The reward and punishment statistical module is used for improving the enthusiasm of a distributor so as to increase the distribution efficiency of the distributor;
the satisfaction degree counting module is used for comparing the dissatisfaction degrees of single distributors during distribution and can be used for promoting corresponding positions;
the efficiency statistical module and the efficiency comparison module are used for comparing the distribution efficiency of a plurality of distributors so as to enhance the enthusiasm of the distributors.
The working principle is as follows: when the system is used, a distributor can punch a card on duty through the distributor punching module when the distributor is on duty, the in-store terminal control unit can start to receive an order, when an order comes, the task transceiver module can receive and transmit a task, then the automatic order receiving module in the task transceiver module can automatically receive the order, the order distribution module can distribute the order fairly, then the distributor can receive the order according to the task receiver module, when the task receiver module receives the order, the timing module can time the distribution time of the distributor, then the distributor can distribute, when the distribution automatic reply module senses that the order is about to be overtime, the distribution automatic reply module can automatically send an armful message to a customer, when the customer feels that the order is not full, the reason for dissatisfaction can be known through the product satisfaction analysis module and the distribution satisfaction analysis module, then the information is sent to the in-store terminal control unit through the reminding sending module, the in-store can return visits to the customer at the moment, and then the conditions of the distributor and the in-store are adjusted according to the return visits of the customer, so that the customer visiting rate can be greatly increased.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Claims (8)
1. The utility model provides a food and beverage ordering takeaway delivery system, includes deliverer end system, high in the clouds system and terminal system in the shop, its characterized in that: the cloud system comprises a customer opinion statistical system, a month-end statistical system and a check-in system, and is in double-electrical connection with the distributor terminal system and the in-store terminal system;
the terminal system of the distributor is mainly a mobile phone terminal used for the distributor to distribute, so that the distributor can distribute products and receive orders conveniently;
the in-store terminal system mainly comprises a computer terminal and a mobile phone terminal used in a store, and is convenient for order distribution and real-time monitoring of the positions of distributors in the store;
The cloud system mainly provides a platform for in-store order distribution and distribution of distributors, so that various use requirements such as check-in, satisfaction degree statistics and the like can be realized;
the check-in system is used for counting the post-on condition of the distributor, so that whether the distributor can distribute orders on line or not can be mastered in the store in time;
the client opinion statistical system is used for counting the satisfaction degree of the client receiving the product to the product and the distribution service, so that the opinion of the client in a shop is received, the dissatisfaction degree of the client can be processed in time, and the return rate of the client is increased;
the monthly end statistic system is used for counting the number of delivery orders and the number of dissatisfaction of a delivery person in a store, so that monthly end summary in the store is more convenient.
2. The catering takeout delivery system of claim 1, wherein: the dispatcher terminal system comprises a task receiving module, a timing module, a positioning module, a voice module, a single conversion module, an automatic dispatching reply module, a dispatcher single number calculation module and a dispatcher terminal control unit, wherein the output ends of the voice module, the single conversion module, the automatic dispatching reply module and the task receiving module are electrically connected with the input end of the dispatcher terminal control unit;
The positioning module is used for monitoring the position of a distributor in real time;
the delivery automatic reply module is used for automatically replying and sending information to the client when a delivery person delivers;
the timing module is used for setting time, so that a distributor can distribute products in time, and distribution efficiency of the distributor is improved.
3. The catering takeout delivery system of claim 1, wherein: the in-store terminal system comprises a task transceiver module, a position positioning module, an order receiving automatic closing module, an unsatisfied order reminding module and an in-store terminal control unit, wherein the task transceiver module, the position positioning module, the order receiving automatic closing module, the unsatisfied order reminding module and the in-store terminal control unit are all in double-electrical connection,
the task transceiver module is used for distributing and receiving the distribution tasks, so that the distributors can distribute orders fairly;
the position positioning module is used for mastering the positions of the distributors in real time, so that the distributors are effectively prevented from being stolen or passively idle outside;
the order receiving automatic closing module is used for automatically closing the platform when orders are too many and no distributor delivers, can effectively prevent the distributor from returning and delivering the orders conveniently due to too many orders, and reduces the dissatisfaction of customers
The unsatisfied order reminding module is used for reminding unsatisfied orders in time and reminding personnel in a store to know and feed back in time so as to increase the satisfaction degree and the return rate of customers.
4. The catering takeout delivery system of claim 1, wherein: the customer opinion statistical system comprises a product satisfaction analysis module, a distribution satisfaction analysis module and a reminding sending module
The product satisfaction analysis module is used for collecting the dissatisfaction degree of the product, so that delivery and treatment can be carried out in the store in time;
the distribution satisfaction analysis module is used for timely knowing the distribution quality of a distributor and enabling the interior of a store to be timely processed;
the reminding sending module is used for sending the unsatisfactory suggestions in time, and can placate the customers in the store in time.
5. The catering takeout delivery system of claim 1, wherein: the check-in system comprises a distributor card punching module, an online statistical module and a leave-asking statistical module;
the distributor card punching module is used for more accurately knowing the on-duty card punching of the distributor;
the online statistical module is used for knowing the on-duty situation of the deliverer in real time in the store, so that the situation that the deliverer is not on duty when the store is in an explosive list is prevented;
The leave asking statistics module is used for counting leave asking times of a distributor in a store conveniently, and counting in a store at the end of a month.
6. The catering takeout delivery system of claim 1, wherein: the monthly end statistic system comprises a single quantity statistic module, an dissatisfaction degree analysis module and a distributor efficiency improving system;
the single quantity counting module can count the quantity of the orders sent by the distributor in one month, so that wages can be conveniently issued;
the dissatisfaction analysis module is used for reminding the deliverers in the store according to the dissatisfaction of the customers in the total order amount
The dispatcher efficiency improving system is used for summarizing and processing the efficiency of the dispatchers so as to enhance the enthusiasm of the dispatchers.
7. The catering takeout delivery system of claim 3, wherein: the system comprises a task transceiving module, a packet block automatic order receiving module, a multi-order combining module, a delivery distance calculating module and an order distributing module;
the automatic order receiving module is used for automatically and timely receiving the entering orders in the store, so that the missing single-line of manual order receiving is effectively prevented;
the multi-order combination module is used for dispatching orders in the same direction and preventing two persons from dispatching in the same direction;
The delivery distance calculation module is used for calculating the distance between the in-store position and the delivery end point;
the order distribution module is used for ensuring that orders are distributed more fairly in a store and preventing the distribution from being unfair and causing the dissatisfaction of a distributor.
8. The catering takeout delivery system of claim 6, wherein: the distributor efficiency improving system comprises a reward punishment statistical module, a satisfaction statistical module, an efficiency statistical module and an efficiency comparison module;
the reward and punishment statistical module is used for improving the enthusiasm of a distributor so as to increase the distribution efficiency of the distributor;
the satisfaction degree counting module is used for comparing the dissatisfaction degrees of single distributors during distribution and can be used for promoting corresponding positions;
the efficiency statistical module and the efficiency comparison module are used for comparing the distribution efficiency of a plurality of distributors so as to enhance the enthusiasm of the distributors.
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| CN107845008A (en) * | 2016-09-21 | 2018-03-27 | 北京小度信息科技有限公司 | Information acceptance control method and device |
| CN107230014A (en) * | 2017-05-15 | 2017-10-03 | 浙江仟和网络科技有限公司 | A kind of intelligent dispatching system of the instant logistics in end |
| CN107464079A (en) * | 2017-08-07 | 2017-12-12 | 安顺果然赞科技有限公司 | One kind takes out platform order processing system and its processing method |
| CN108038764A (en) * | 2017-12-20 | 2018-05-15 | 何鹏 | A kind of one-stop food materials based on Internet of Things order e-commerce system |
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