CN113256219A - Order distribution service system - Google Patents
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- CN113256219A CN113256219A CN202110660763.9A CN202110660763A CN113256219A CN 113256219 A CN113256219 A CN 113256219A CN 202110660763 A CN202110660763 A CN 202110660763A CN 113256219 A CN113256219 A CN 113256219A
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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Abstract
The invention belongs to the technical field of takeaway delivery service, and particularly relates to an order delivery service system, which comprises: the system comprises a mobile terminal mall, an order system, an inventory system, a dispatching system and an order receiving system; the longitude and latitude data obtained by the receiving address are filled in when the user submits the order, the system automatically matches a polygonal distribution range formed by the preposed bin based on the longitude and latitude and real-time inventory data of the preposed bin to automatically distribute the order to the preposed bin, the order is pushed to an idle distributor, and the distributor can receive the order through the mobile phone APP, so that the order fulfillment efficiency is improved on the premise of not depending on manual work, and the problems of time loss and errors caused by manual operation can be avoided.
Description
Technical Field
The invention belongs to the technical field of takeout distribution service, and particularly relates to an order distribution service system.
Background
With the development of new retail industries, take-away delivery is more like the emergence of bamboo shoots in spring after rain, and more take-away apps and delivery services appear in people's lives. Many platforms all build own takeaway platform based on internet technology, and all kinds of takeaway platforms are more and more noted the promotion of distribution ageing under the line of putting heavily, improve the efficiency that the order was dispatched. Various take-out platforms also provide positioning functions based on Geographic Information System (GIS) technology to customers, and the take-out platforms can automatically match the front warehouse for rapid distribution of orders based on positioning Information provided by users.
The prior art has the following problems: after a user places an order, the order is generally dispatched to the front-end warehouse by a manual customer service, and after the order is received by the front-end warehouse, the front-end warehouse needs to manually pick up the order and dispatch a distributor to deliver the order. The whole process of placing orders and matching the front-end bin and the distributor depends on manpower, the efficiency is low, and the requirement of a user for rapid delivery is difficult to meet.
The information disclosed in this background section is only for enhancement of understanding of the general background of the invention and should not be taken as an acknowledgement or any form of suggestion that this information forms the prior art already known to a person skilled in the art.
Disclosure of Invention
The invention aims to provide an order distribution service system to solve the problems that in the prior art, the whole order placing and matching process of a front warehouse and a distributor depends on manpower, the efficiency is low, and the requirement of a user for extremely fast delivery is difficult to meet.
In order to achieve the purpose, the invention provides the following technical scheme:
an order delivery service system comprising: the system comprises a mobile terminal mall, an order system, an inventory system, a dispatching system and an order receiving system; wherein,
the mobile terminal mall is used for the user to fill in the order and submit detailed order information and obtain accurate longitude and latitude data of the goods receiving address of the user;
the order system is used for receiving orders and storing detailed order information submitted by users into a storage database of the order system; the order state machine in the order system judges whether the detailed order information meets the condition of triggering the stock system;
the inventory system is used for judging whether the front-end bin meets the delivery condition or not according to the inventory of the commodities required by the order;
the order dispatching system judges whether the front warehouse of the city has an optimal path or a front warehouse with optimal stock according to the longitude and latitude data of the order receiving address; if the pre-warehouse of the city has the optimal path or the pre-warehouse of the optimal stock, the order is automatically transferred to the order receiving system;
the order receiving system presets an order dispatching strategy, generates a system dispatching order by using the order detailed information, generates dispatching information pushing to remind all dispatchers in the front warehouse, and judges whether to receive the order or not to pick up goods according to the self-dispatching state by the dispatchers.
Preferably, the order detail information includes payment information, user information, purchased goods information, and shipping address information.
Preferably, the accurate longitude and latitude data of the receiving address of the user is acquired by a geographic position service provided by an authorization map when the receiving address information is filled in by the user and is stored in a receiving address storage database of the user.
Preferably, the order system locks the instant stock of the relevant commodities in the city of the site immediately when the user submits the order.
Preferably, the order receiving system sends the order distribution information to all distributors in the front-end warehouse through mobile phone APP information, and the distributors judge whether to receive orders or not according to the distribution states of the distributors.
Preferably, when the front warehouse is not used for receiving orders within 3 minutes, the orders are automatically returned to the order sending system, and the order sending system sends the orders again according to the order sending conditions.
Compared with the prior art, the invention has the following beneficial effects:
(1) according to the order distribution service system, the order system immediately locks the instant stock of the related commodities of the city of the site when the user submits the order, so that the error of ordering and over-selling of the user can be avoided.
(2) According to the order distribution service system, the distribution system judges that the optimum route or the optimum stock front-end bin exists in the city according to the longitude and latitude data of the order receiving address and the polygonal distribution range formed by the longitude and latitude data of the receiving address, so that the distribution time of a distributor can be shortened, and the requirement of a user for rapid delivery can be met.
(3) According to the order distribution service system, the inventory system judges whether the state of the front bin meeting the order inventory meets the distribution condition or not according to the commodity inventory required by the order, and the front bin which does not meet the distribution condition is discharged and judged in the distribution system, so that the distribution system can be prevented from repeatedly processing related data, and the processing efficiency of the system can be improved.
(4) According to the order distribution service system, the longitude and latitude data obtained by filling the receiving address when the user submits the order are automatically matched with the polygonal distribution range formed by the preposed bin based on the longitude and latitude and the real-time inventory data of the preposed bin through the system, the order is automatically distributed to the preposed bin, the order is pushed to the idle distributor, and the distributor can receive the order through the mobile phone APP, so that the order fulfillment efficiency is improved on the premise of not depending on manual work, and the problems of time loss and errors caused by manual operation can be avoided.
Drawings
FIG. 1 is a system dependency diagram of the present invention;
FIG. 2 is a flow chart of order delivery for an embodiment of the present invention.
Detailed Description
The technical solutions of the present invention are described in detail below, and it is obvious that the described embodiments are a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, an order delivery service system includes: the system comprises a mobile terminal mall, an order system, an inventory system, a dispatching system and an order receiving system; wherein,
the mobile terminal mall is used for the user to fill in the order and submit detailed information of the order and obtain accurate longitude and latitude data of a goods receiving address of the user; the order detail information comprises payment information, user information, purchased commodity information and receiving address information; the accurate longitude and latitude data of the receiving address of the user is acquired by geographic position service provided by an authorization map when the receiving address information is filled in by the user and is stored in a receiving address storage database of the user;
the order system is used for receiving orders and storing detailed order information submitted by users into a storage database of the order system; the order system converts the accurate longitude and latitude data of the receiving address submitted by the user into the longitude and latitude data required by the invention; an order state machine in the order system judges whether the detailed order information meets the condition of triggering the stock system; when a user submits an order, the order system immediately locks the instant stock of related commodities in the city of the site;
the inventory system is used for judging whether the front-end bin meets the delivery conditions or not according to the inventory of the commodities required by the order;
the order dispatching system judges whether the front warehouse of the city has the optimal path or the front warehouse of the optimal stock according to the latitude and longitude data of the order receiving address; if the pre-warehouse of the city has the optimal path or the pre-warehouse with the optimal stock, the order is automatically transferred to the order receiving system;
the order receiving system presets an order dispatching strategy, generates a system dispatching order by using order detailed information, generates dispatching information and reminds all dispatchers of the front-end warehouse by pushing the dispatching information through a mobile phone APP, and the dispatchers judge whether to receive the order or not to pick up goods and dispatch the goods according to the self dispatching state; if the distributor meets the order receiving condition, the distributor can receive the order and pick up goods for distribution; if the delivery personnel do not meet the delivery conditions, no operation is needed, and other delivery personnel carry out order receiving and picking delivery; when the front warehouse is not used for receiving orders within 3 minutes, the orders automatically return to the order dispatching system, and the order dispatching system dispatches the orders again according to the order dispatching pieces.
According to the order distribution service system, the longitude and latitude data obtained by filling the receiving address when a user submits an order are automatically matched with the polygonal distribution range formed by the preposed bin based on the longitude and latitude and the real-time stock data of the preposed bin through the system to automatically distribute the order to the preposed bin, the order is pushed to an idle distributor, and the distributor can receive the order through the mobile phone APP; according to the order distribution service system, in the whole order placing and matching process of the front-end bin and the distributor, the order fulfillment efficiency can be improved on the premise of not depending on manual work, and the problems of time loss and errors caused by manual operation are solved.
Completing a complete process of an order, referring to fig. 2, after a user places an order on the internet or places an order manually in a store through customer service, entering an order system, sending order information to a stock system by the order system, confirming the stock condition of a commodity placed by the user, assigning the order to the store by the order system, and confirming the order information by the store; when the order needs to be confirmed, the store contacts the customer and confirms the information; after the customer confirms the information, the order state is changed into delivery for delivery, and the delivery list state is changed into confirmed; when the delivery list state is confirmed, the main store delivery personnel scans the codes and takes out the stores for delivery, or the support store delivery personnel scans the codes and takes out the stores for delivery and joins with the main order delivery personnel; when the distributor does not return the order, entering an order completion module to complete the order; when the distributor confirms the receipt return, the customer service performs processing; when the store does not contact the customer and the order information is confirmed, the store fills the reason for returning the order; when the store returns the order due to insufficient hands or other special conditions, the store needs to fill in the reason for returning the order and manually return the order; a waiting time is set in advance, and when the order exceeds the waiting time and does not contact the customer, the system automatically returns the order. The returned orders are uniformly delivered to customer service for processing, and the orders enter a refund module at the moment; and manually returning the customer service change information to the store, and re-dispatching the order by the store.
The foregoing descriptions of specific exemplary embodiments of the present invention have been presented for purposes of illustration and description. It is not intended to limit the invention to the precise form disclosed, and obviously many modifications and variations are possible in light of the above teaching. The exemplary embodiments were chosen and described in order to explain certain principles of the invention and its practical application to enable one skilled in the art to make and use various exemplary embodiments of the invention and various alternatives and modifications as are suited to the particular use contemplated. It is intended that the scope of the invention be defined by the claims and their equivalents.
Claims (6)
1. An order delivery service system, comprising: the system comprises a mobile terminal mall, an order system, an inventory system, a dispatching system and an order receiving system; wherein,
the mobile terminal mall is used for the user to fill in the order and submit detailed order information and obtain accurate longitude and latitude data of the goods receiving address of the user;
the order system is used for receiving orders and storing detailed order information submitted by users into a storage database of the order system; the order state machine in the order system judges whether the detailed order information meets the condition of triggering the stock system;
the inventory system is used for judging whether the front-end bin meets the delivery condition or not according to the inventory of the commodities required by the order;
the order dispatching system judges whether the front warehouse of the city has an optimal path or a front warehouse with optimal stock according to the longitude and latitude data of the order receiving address; if the pre-warehouse of the city has the optimal path or the pre-warehouse of the optimal stock, the order is automatically transferred to the order receiving system;
the order receiving system presets an order dispatching strategy, generates a system dispatching order by using the order detailed information, generates dispatching information pushing to remind all dispatchers in the front warehouse, and judges whether to receive the order or not to pick up goods according to the self-dispatching state by the dispatchers.
2. The order distribution service system according to claim 1, wherein the order detail information includes payment information, user information, purchased goods information, and shipping address information.
3. The order distribution service system of claim 1, wherein the precise latitude and longitude data of the receiving address of the user is acquired by a geographic location service provided by an authorization map when the user fills in the receiving address information, and is stored in the receiving address storage database of the user.
4. The order distribution service system of claim 1, wherein the order system locks in the immediate inventory of relevant items in the city of the site immediately upon the user submitting the order.
5. The order distribution service system as claimed in claim 1, wherein the order taking system sends the order distribution information to all the distributors in the front warehouse through mobile phone APP messages, and the distributors determine whether to take orders according to their distribution states.
6. The order distribution service system of claim 5, wherein when the front warehouse is unattended within 3 minutes to pick up an order, the order is automatically returned to the dispatching system, and the dispatching system dispatches the order again according to the dispatching order.
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| CN202110660763.9A CN113256219A (en) | 2021-06-15 | 2021-06-15 | Order distribution service system |
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| CN202110660763.9A CN113256219A (en) | 2021-06-15 | 2021-06-15 | Order distribution service system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113988746A (en) * | 2021-10-20 | 2022-01-28 | 笑拼购网络科技有限公司 | Shopping management system for enterprises |
| CN117893116A (en) * | 2024-03-14 | 2024-04-16 | 宁波蓝犀信息科技有限公司 | Data processing method, device and system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113988746A (en) * | 2021-10-20 | 2022-01-28 | 笑拼购网络科技有限公司 | Shopping management system for enterprises |
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