CN111815389A - Charging order abnormality cause determination method, storage medium and electronic device - Google Patents
Charging order abnormality cause determination method, storage medium and electronic device Download PDFInfo
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Abstract
The invention provides a method for determining the reason of charging order abnormity, a storage medium and an electronic device, wherein the method comprises the following steps: responding to a charging starting signal, and acquiring current order information corresponding to current charging operation; acquiring charging state data in the process of executing the current charging operation; if the charging state data comprises abnormal state data and the current charging operation is not normally completed due to the abnormal state data, adjusting the current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data; and sending abnormal order information to the operator platform. Above scheme can confirm to arouse the unusual actual reason of order to can improve follow-up fault handling's efficiency, and also needn't be in dispatching fortune dimension personnel to the scene to filling electric pile and overhaul to not belonging to the reason that fills electric pile trouble and arouse, consequently can avoid the wasting of resources.
Description
Technical Field
The invention relates to the technical field of new energy vehicle application, in particular to a method for determining reasons for charging order abnormity, a storage medium and electronic equipment.
Background
In recent years, the new energy industry developed vigorously drives the development of new energy automobile industry and the explosive growth of charging stations. Charging piles belong to typical iot (internet of things) devices, which are in an unattended state and require users to perform corresponding charging operations, such as gun insertion, gun drawing and the like. Due to the popularization of new energy automobiles, the utilization rate of charging piles is continuously increased. In the using process of a user, the charging order is abnormal due to various reasons. A complete charging process, involving 3 parties: the user fills electric pile, vehicle. The generation of the abnormal order may be caused by any party.
For example, the user does not connect the charging gun after starting the charging or forcibly unplugs the charging gun (high-risk action) during the charging process to cause order abnormality; for another example, in the charging process, when the charging pile interacts with the vehicle, the vehicle battery management system does not respond in time, and the charging pile forcibly ends the order to cause order abnormity; and charging pile faults cause order abnormity, such as charging pile and operator platform network communication faults or charging gun connection module looseness and the like.
In the prior art, aiming at abnormal orders, all the abnormal reasons are attributed to the faults of the charging pile, and then operation and maintenance personnel are dispatched to carry out fault maintenance on the charging pile. However, in some cases, the state of the charging pile is normal, and such a processing mode often causes that the operation and maintenance personnel do not find a problem after detecting the charging pile, and causes waste of resources such as manpower and material resources and the like, and the problem is still not solved.
Disclosure of Invention
The embodiment of the invention aims to provide a method for determining the reason of charging order abnormity, a storage medium and electronic equipment, and aims to solve the technical problems that in the prior art, charging order abnormity is responsible for charging pile faults, so that resource waste is caused, and fault processing is not timely.
Therefore, the invention provides a method for determining the reason of the abnormal charging order, which comprises the following steps:
responding to a charging starting signal, and acquiring current order information corresponding to current charging operation;
acquiring charging state data in the process of executing the current charging operation;
if the charging state data comprises abnormal state data and the current charging operation is not normally completed due to the abnormal state data, adjusting the current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data;
and sending abnormal order information to the operator platform so that the operator platform can determine the reason of the order abnormality according to the identifier.
In some embodiments of the present invention, in the method for determining an abnormal reason of a charging order, if the charging state data includes abnormal state data and a current charging operation is not completed normally due to the abnormal state data, adjusting current order information to be abnormal order information, where the abnormal order information is configured with an identifier corresponding to the abnormal state data, in the step:
acquiring state data of an operable component in the charging state data, wherein the operable component is a component which can be operated by a human;
and if the state data of the operable component is in an abnormal state, the identifier in the abnormal order information is a first identifier.
In some embodiments of the present invention, in the method for determining an abnormal reason of a charging order, if the charging state data includes abnormal state data and a current charging operation is not completed normally due to the abnormal state data, adjusting current order information to be abnormal order information, where the abnormal order information is configured with an identifier corresponding to the abnormal state data, in the step:
acquiring charged vehicle interaction data in the charging state data;
and if the charged vehicle interaction data is abnormal, the identifier in the abnormal order information is a second identifier.
In some embodiments of the present invention, before the step of obtaining the current order information corresponding to the current charging operation in response to the charging start signal, the method for determining the reason for abnormality of the charging order further includes:
acquiring an identifier mapping relation sent by an operator platform, wherein the identifier mapping relation records the corresponding relation between an identifier and abnormal state data;
adjusting current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data, and the step comprises the following steps: and determining the identifier in the abnormal order information according to the abnormal state data and the identifier mapping relation.
Based on the same inventive concept, the invention also provides a method for determining the reason of the charging order abnormality, which comprises the following steps:
acquiring abnormal order information, and extracting an identifier in the abnormal order information;
and determining abnormal reasons of the abnormal order information according to the identifier, wherein the abnormal reasons comprise charging pile faults, vehicle faults and abnormal operation.
In some embodiments of the present invention, in the method for determining an abnormal reason of the charge order, the step of determining an abnormal reason of the abnormal order information according to the abnormal identifier includes:
acquiring charging pile information corresponding to the abnormal order information;
acquiring historical abnormal order information corresponding to the charging pile information in a historical time period, and extracting a historical abnormal identifier in the historical abnormal order information;
and determining the abnormal reason of the abnormal order information according to the proportion of the identifier in the historical identifier.
In some embodiments of the present invention, in the method for determining an abnormal reason of the charge order, in the step of determining the abnormal reason of the abnormal order information according to the proportion of the identifier in the historical identifier:
if the identifier is a first identifier and the proportion of the first identifier in the historical identifier is greater than a set proportion threshold value, the abnormal reason is that the charging pile is in fault; and if the proportion of the first identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is abnormal operation.
In some embodiments of the present invention, in the method for determining an abnormal reason of the charge order, in the step of determining the abnormal reason of the abnormal order information according to the proportion of the identifier in the historical identifier:
if the identifier is a second identifier and the proportion of the second identifier in the historical identifier is greater than a set proportion threshold value, the abnormal reason is that the charging pile is in fault; and if the proportion of the second identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is a vehicle fault.
In some embodiments of the present invention, the method for determining an abnormal reason of a charging order obtains abnormal order information, and before the step of extracting an identifier in the abnormal order information, the method further includes:
and generating an identifier mapping relation and sending the identifier mapping relation to the charging pile, wherein the identifier mapping relation records the corresponding relation between the identifier and the abnormal state data.
In some embodiments of the present invention, the method for determining the reason for the abnormality of the charging order further includes the following steps:
determining a terminal corresponding to the abnormal reason according to the plan information, and sending the abnormal reason to the terminal; the plan information records the abnormal reason, the corresponding relation between the processing personnel and the terminals of the processing personnel.
Based on the same inventive concept, the invention further provides a computer-readable storage medium, wherein the storage medium stores program instructions, and after the computer reads the program instructions, the computer executes any one of the above appropriate charging order abnormality cause determination methods.
Based on the same inventive concept, the present invention also provides an electronic device, comprising at least one processor and at least one memory: at least one of the memories stores program instructions, and at least one of the processors executes any one of the above methods for determining an appropriate cause of abnormality in a charging order after reading the program instructions.
Based on the same inventive concept, the invention further provides a computer-readable storage medium, wherein the storage medium stores program instructions, and after the computer reads the program instructions, the computer executes any one of the above appropriate charging order abnormality cause determination methods.
Based on the same inventive concept, the present invention also provides an electronic device, comprising at least one processor and at least one memory: at least one of the memories stores program instructions, and at least one of the processors executes any one of the above methods for determining an appropriate cause of abnormality in a charging order after reading the program instructions.
Compared with the prior art, the technical scheme provided by the embodiment of the invention at least has the following beneficial effects:
according to the charging order abnormity reason determining method, the storage medium and the electronic equipment, the charging state data is collected in real time in the vehicle charging process of the charging pile, the reason causing the charging order abnormity can be determined according to the charging state data, and different identifiers are configured for the order abnormity caused by different reasons. Therefore, after the operator platform receives the abnormal order information, the order abnormal reason can be determined according to the identifier. According to the scheme of the invention, the abnormal information is obtained from the order information instead of the equipment, so that the actual reason causing the order abnormality can be more accurately determined, the efficiency of subsequent fault treatment can be improved, and the reason which does not belong to the reason caused by the charging pile fault does not need to send operation and maintenance personnel to the site to overhaul the charging pile, and thus the resource waste can be avoided.
Drawings
Fig. 1 is a flowchart of a method for determining a cause of abnormality in a charging order of a charging pile tip according to an embodiment of the present invention;
fig. 2 is a flowchart of a method for determining a cause of abnormality of a charging order at an operator platform according to another embodiment of the present invention;
fig. 3 is a flowchart of a method for determining an abnormal reason for a charging order of an operator platform according to another embodiment of the present invention;
fig. 4 is a schematic diagram illustrating the signal flow of the participants in the charging process according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a hardware connection relationship of an electronic device according to an embodiment of the present invention;
fig. 6 is a schematic diagram of a hardware connection relationship of an electronic device according to another embodiment of the present invention.
Detailed Description
The embodiments of the present invention will be further described with reference to the accompanying drawings. In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc., indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description of the present invention, and do not indicate or imply that the device or assembly referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Wherein the terms "first position" and "second position" are two different positions.
In the description of the present invention, it should be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; the two components can be directly connected or indirectly connected through an intermediate medium, and the two components can be communicated with each other. The specific meanings of the above terms in the present invention can be understood in specific cases to those skilled in the art.
The technical schemes in the following embodiments provided by the invention can be combined with each other unless contradictory to each other, and technical features in different schemes can be replaced with each other.
Example 1
The embodiment provides a method for determining a reason for an abnormal charging order, which can be applied to a charging control module of a charging pile, and as shown in fig. 1, the method includes the following steps:
s101: and responding to the charging starting signal, and acquiring current order information corresponding to the current charging operation. The user requests to charge to the operator platform through APP installed on terminals such as a mobile phone, the operator platform sends a charging starting signal to the charging pile according to the request information of the user, and meanwhile, an order is distributed for the current charging operation, the order information can comprise information of the user terminal, information of a charging vehicle, information of the charging pile and the like, and the information used for the terminals and the vehicle can be data reserved during user registration.
S102: acquiring charging state data in the process of executing the current charging operation; the charging pile can detect charging state data in real time by using a sensor, a communication module and the like arranged in the charging pile in the vehicle charging process, and can carry out data communication with the charged vehicle and carry out data communication with an operator platform.
S103: if the charging state data comprises abnormal state data and the current charging operation is not normally completed due to the abnormal state data, adjusting the current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data. In the charging process, charging piles, users and charged vehicles are involved in charging, any party can possibly cause order abnormity when abnormity occurs, and the charging piles can classify charging state data detected in the charging process, so that different identifiers can be allocated for different abnormal order conditions.
S104: and sending abnormal order information to the operator platform so that the operator platform determines the reason of the order abnormality according to the identifier.
In the scheme, the charging pile can determine the reason causing the abnormal charging order according to the charging state data in the vehicle charging process, and different identifiers are configured for the abnormal charging order caused by different reasons. Therefore, after the operator platform receives the abnormal order information, the order abnormal reason can be determined according to the identifier. By the scheme, the actual reason causing the order abnormity can be determined, so that the efficiency of subsequent fault treatment can be improved, and the reason not belonging to the reason caused by the fault of the charging pile does not need to send operation and maintenance personnel to the site to overhaul the charging pile, so that the resource waste can be avoided.
In the above scheme, in the step S103, different identifiers are allocated according to different types of abnormality reasons for the abnormal order information, specifically, the following two examples include:
example 1:
s201: acquiring state data of operable components in the charging state data, wherein the operable components can be manually operated, such as a charging gun, a charging pile cabinet door, a charging pile emergency stop button and the like;
s202: if the state data of the operable component is in an abnormal state, the identifier in the abnormal order information is a first identifier, and the first identifier can indicate that the order is abnormal due to the abnormality of the operable component.
As mentioned above, the charging pile is internally provided with various types of sensors, which may include a sensor for detecting the current of the charging gun, and under normal conditions, after responding to a charging starting signal, if a user inserts the charging pile into a charged vehicle normally and the connection is successful, the current value of the charging gun will change, and at this time, if the sensor detects that the current value does not change according to the normal conditions, the user may be considered as not connecting the charging gun successfully. And the rifle that charges is in the charging process, and its current variation also has certain regularity, if the rifle current value that charges when charging mutates to zero, can think that the rifle that charges has disconnected with the vehicle and be connected, think that the rifle that charges pulls out unusually. Based on similar principle, fill electric pile and can whether the cabinet door is opened by the anomaly, whether scram button is pressed by the anomaly and is detected.
Example 2:
s301: and acquiring the charged vehicle interaction data in the charging state data.
S302: and if the charged vehicle interaction data is abnormal, the identifier in the abnormal order information is a second identifier. The abnormal interaction data of the charged vehicle can include communication connection timeout or communication connection failure between the charging pile and the charged vehicle, or abnormal vehicle charging data fed back by the charged vehicle.
For example, the response time of the charged vehicle in the charge state data is acquired, and the response time of the charged vehicle is obtained by: transmitting a charging signal to the charged vehicle during execution of the current charging operation; acquiring a response signal fed back by the charged vehicle according to the charging signal; the interval between the reception time of the response signal and the transmission time of the charging signal is the response time of the charged vehicle; and if the response time of the charged vehicle exceeds a set threshold, the identifier in the abnormal order information is a second identifier, and the second identifier indicates that the order is abnormal due to abnormal communication with the charged vehicle. In the charging process, the charging pile needs to carry out data communication with a charged vehicle to acquire the battery information of the charged vehicle, so that the charging speed, the output power and the like are adjusted according to the battery information. And if the charging pile cannot successfully communicate with the vehicle at the moment and cannot acquire the data of the vehicle battery, the order cannot be continued, and an abnormal order may occur. Similarly, the authentication result of the charged vehicle during charging, the relay voltage, the communication function of the battery management system, the insulation of the power storage battery, the connector function and the like can also be detected.
According to the scheme provided by the embodiment, the identifier can be allocated to each abnormal order information, and different identifiers can represent different abnormal reasons, so that the operator platform can quickly locate the abnormal reason according to the identifier when determining the abnormal order.
Specifically, the order anomaly caused by each type of charging state data anomaly may be assigned with different identifiers, and the correspondence between the charging state data and the identifiers may be defined and issued by the operator platform, so the above scheme may further include the following steps: and acquiring an identifier mapping relation sent by the operator platform, wherein the identifier mapping relation records the corresponding relation between the identifier and the abnormal state data.
Correspondingly, adjusting the current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data, and the step comprises the following steps: and determining the identifier in the abnormal order information according to the abnormal state data and the identifier mapping relation.
Therefore, the identification code is determined according to the mapping relation issued by the operator platform, and a data basis can be provided for accurately positioning the abnormal reason.
Example 2
The embodiment provides a method for determining a reason for an abnormal charging order, which can be applied to an operator platform, as shown in fig. 2, and includes the following steps:
s501: acquiring abnormal order information, and extracting an identifier in the abnormal order information; the operator platform can communicate with charging pile, so that abnormal order information can be received from charging pile. And identifiers in the abnormal order information, wherein different identifiers indicate which type of abnormal data causing order abnormality is.
S502: and determining abnormal reasons of the abnormal order information according to the identifier, wherein the abnormal reasons comprise charging pile faults, vehicle faults and abnormal operation. The charging pile allocates identifiers for the abnormal order information, different identifiers can represent different abnormal reasons, and the charging pile, the vehicle or the abnormal order information caused by misoperation can be located according to different abnormal reasons.
Specifically, the cause of the abnormality may be determined by:
s601: acquiring charging pile information corresponding to the abnormal order information;
s602: acquiring historical abnormal order information corresponding to the charging pile information in a historical time period, and extracting a historical abnormal identifier in the historical abnormal order information;
s603: and determining the abnormal reason of the abnormal order information according to the proportion of the identifier in the historical identifier.
Each order is recorded with the information of the charging pile, the user terminal and the charged vehicle which are associated with the order. All order information (for example, within one week) in the historical time period of the charging pile can be extracted according to the charging pile information, and the abnormal reason can be determined according to the trend of the abnormal order of the charging pile. In this embodiment, it is equivalent to subdivide the order abnormality reasons into 3 categories including, but not limited to, the following according to the charging process participants:
fill electric pile trouble (stake is responsible): the charging pile fault causes order abnormity, such as network module fault, damage of a charging gun connecting device, incapability of normally closing a cabinet door, fault of an emergency stop button and the like;
abnormal operation (human liability): the order is abnormal due to incorrect operation of a user, such as the gun is not plugged for starting charging, the gun is pulled out in the charging process, the cabinet door is opened without pressing a rule, and an emergency stop button is pressed illegally;
vehicle failure (car liability): due to the fact that the order is abnormal due to the interaction problem between the vehicle and the pile, for example, the vehicle does not respond to the battery information query of the charging pile in time, the charging information reported by the charging vehicle is inaccurate, and the like.
Specifically, the cause of the abnormality may be determined by:
s701: if the identifier is a first identifier and the proportion of the first identifier in the historical identifier is greater than a set proportion threshold (for example, 90%), the abnormal reason is that the charging pile is in fault;
s702: and if the proportion of the first identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is abnormal operation.
The order abnormality is caused by the abnormal state of the operable component represented by the first identifier, which may be caused by improper operation of a user, such as unsuccessful connection of a charging gun, gun pulling during charging, opening of a cabinet door without regulation, illegal pressing of an emergency stop button, and the like, or may be caused by a fault of the charging pile itself, such as abnormal connection caused by loosening of a charging gun terminal, abnormal closing of the cabinet door, fault of the emergency stop button, and the like. If the charging pile has a fault, the most rate of order abnormity caused by the reasons in the historical time period can almost reach 100%, and if the manual operation is improper, the rate of order abnormity caused by the reasons is sporadic and is small. Therefore, whether the charging pile is in fault or is artificially and abnormally operated can be judged according to the proportion of the abnormal reasons in the historical orders.
S703: if the identifier is a second identifier and the proportion of the second identifier in the historical identifier is greater than a set proportion threshold value, the abnormal reason is that the charging pile is in fault;
s704: and if the proportion of the second identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is a vehicle fault.
The charged vehicle interaction data abnormality represented by the second identifier causes order abnormality, and the reason for the order abnormality can be charging pile failure and charged vehicle failure. If the charging pile is in fault, the order abnormity caused by the reasons in the historical time period accounts for almost 100%, and if the charged vehicle is in fault, the order abnormity caused by the reasons is sporadic and accounts for a small proportion. Therefore, whether the charging pile is in fault or the vehicle is in fault can be judged according to the proportion of the abnormal reasons in the historical orders.
The above solution shows that after receiving the abnormal order information reported by the charging pile, the operator platform automatically performs statistical analysis on the abnormal situations of the order by using an aggregation algorithm according to the predefined identifier and the granularity of the charging station, the operator, and the like according to a certain historical time period (for example, one day, one week, and the like), so as to determine the location of the reason. Specifically, the operator platform generates an identifier mapping relationship according to abnormal charging data corresponding to the abnormal reason of the order and sends the identifier mapping relationship to the charging pile, wherein the identifier mapping relationship records the corresponding relationship between the identifier and the abnormal state data. Therefore, the identifier in the abnormal order information reported by the charging pile and the identifier defined by the operator platform can be ensured to have a uniform standard.
Further, as shown in fig. 3, the above scheme may further include the following steps:
s503, determining a terminal corresponding to the abnormal reason according to the plan information, and sending the abnormal reason to the terminal; the plan information records the abnormal reason, the corresponding relation between the processing personnel and the terminals of the processing personnel. According to the signal transmission relationship shown in fig. 4, after determining the reason, the operator platform can push the reason to the handler terminal, for example, send information according to the reserved mobile phone number. That is to say, the operator platform side adopts an automatic message pushing measure for the abnormal reason to push the related responsible parties to follow up the solution, thereby reducing the abnormal rate of the order. For example:
A. fill the unusual that electric pile trouble led to: the operator platform pushes the counted abnormal reasons to corresponding pile enterprise operation and maintenance personnel, so that the operators can locate the fault to a specific charging pile or even a charging gun and help the operators to quickly repair the problem. Furthermore, if abnormal orders which are not responded to the charging piles frequently appear in certain brands and even certain batches of charging piles, defects of modules used by the charging piles in the batches can be suspected, and the operator platform can automatically generate alarm messages to feed back to pile enterprise interface persons to request the pile enterprise interface persons to assist in troubleshooting problems.
B. Abnormal operation caused by abnormal order due to improper operation of the user. Because the operation is not in accordance with the specified flow, great potential safety hazards are generated, so that effective means are required to be adopted to restrain users, for example, for the behavior of unauthorized gun pulling in the charging process, an operator platform can push abnormal reasons to the users through an APP, and meanwhile, safe operation specifications are pushed, or the users are required to sign a safe operation manual after account numbers are forbidden for 1 day, and the like, so that the users are helped to form a good safety concept, and the safety risk is reduced.
C. Abnormality caused by vehicle failure: the part of the order is abnormal because the vehicle communication module does not respond to the request of the charging pile in time. Through the aggregation analysis, once the condition that the vehicle of the user frequently occurs is found, the fact that the communication module of the vehicle is in failure can be basically judged. In order to not influence the use of the user and ensure the safety of the user, the operator platform can automatically inform the user through modes of APP notification, short messages and the like, so that the user can conveniently maintain the vehicle.
In addition, when the operator platform counts the abnormal reasons of the orders, a monitoring alarm mechanism can be implemented. For example, a pile enterprise operation and maintenance person can subscribe the pile responsibility abnormality order statistics of a specific pile station according to the maintenance responsible area of the person (an operator platform needs to provide a message subscription way, e-mails, IM messages and the like), and an active problem discovery and solution mechanism is formed through the way, so that the conventional embarrassment of passively waiting for reporting the problem is broken, and the usability of the equipment can be improved.
Example 3
The present embodiment provides a computer-readable storage medium, wherein a program instruction is stored in the storage medium, and after the program instruction is read by a computer, the method for determining a reason for an abnormality in a charging order according to any one of embodiments 1 is executed.
Example 4
As shown in fig. 5, an electronic device in this embodiment includes at least one processor 101 and at least one memory 102, where instruction information is stored in the at least one memory 102, and after the at least one processor 101 reads the program instruction, the method for determining a reason for abnormality of a charging order according to any one of the embodiments 1 may be executed.
The above apparatus may further include: an input device 103 and an output device 104. The processor 101, memory 102, input device 103, and output device 104 may be connected by a bus or other means. The product can execute the method provided by the embodiment of the application, and has the corresponding functional modules and beneficial effects of the execution method. For technical details that are not described in detail in this example, reference is made to the method provided in example 1 of the present application.
Example 5
The present embodiment provides a computer-readable storage medium, wherein a program instruction is stored in the storage medium, and after the program instruction is read by a computer, the method for determining a reason for an abnormality in a charging order according to any one of embodiments 2 is executed.
Example 6
As shown in fig. 6, an electronic device in this embodiment includes at least one processor 201 and at least one memory 202, instruction information is stored in the at least one memory 202, and the at least one processor 201, after reading the program instruction, may execute the method for determining a reason for abnormality of a charging order according to any one of the embodiments 1.
The above apparatus may further include: an input device 203 and an output device 204. The processor 201, memory 202, input device 203, and output device 204 may be connected by a bus or other means. The product can execute the method provided by the embodiment of the application, and has the corresponding functional modules and beneficial effects of the execution method. For technical details that are not described in detail in this example, reference is made to the method provided in example 2 of the present application.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (14)
1. A method for determining the reason for the abnormality of a charging order is characterized by comprising the following steps:
responding to a charging starting signal, and acquiring current order information corresponding to current charging operation;
acquiring charging state data in the process of executing the current charging operation;
if the charging state data comprises abnormal state data and the current charging operation is not normally completed due to the abnormal state data, adjusting the current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data;
and sending abnormal order information to the operator platform.
2. The method according to claim 1, wherein if the charging status data includes abnormal status data and a current charging operation is not completed normally due to the abnormal status data, adjusting current order information to abnormal order information, where the abnormal order information is configured with an identifier corresponding to the abnormal status data, in the step:
acquiring state data of an operable component in the charging state data, wherein the operable component is a component which can be operated by a human;
and if the state data of the operable component is in an abnormal state, the identifier in the abnormal order information is a first identifier.
3. The method according to claim 1, wherein if the charging status data includes abnormal status data and a current charging operation is not completed normally due to the abnormal status data, adjusting current order information to abnormal order information, where the abnormal order information is configured with an identifier corresponding to the abnormal status data, in the step:
acquiring charged vehicle interaction data in the charging state data;
and if the charged vehicle interaction data is abnormal, the identifier in the abnormal order information is a second identifier.
4. The method for determining the cause of abnormality in a charge order according to claim 1, wherein the step of acquiring current order information corresponding to the current charging operation in response to the charge initiation signal further includes:
acquiring an identifier mapping relation sent by an operator platform, wherein the identifier mapping relation records the corresponding relation between an identifier and abnormal state data;
adjusting current order information into abnormal order information, wherein the abnormal order information is configured with an identifier corresponding to the abnormal state data, and the step comprises the following steps: and determining the identifier in the abnormal order information according to the abnormal state data and the identifier mapping relation.
5. A method for determining the reason for the abnormality of a charging order is characterized by comprising the following steps:
acquiring abnormal order information, and extracting an identifier in the abnormal order information;
and determining abnormal reasons of the abnormal order information according to the identifier, wherein the abnormal reasons comprise charging pile faults, vehicle faults and abnormal operation.
6. The method according to claim 5, wherein the step of determining the cause of abnormality of the abnormal order information based on the abnormality identifier includes:
acquiring charging pile information corresponding to the abnormal order information;
acquiring historical abnormal order information corresponding to the charging pile information in a historical time period, and extracting a historical abnormal identifier in the historical abnormal order information;
and determining the abnormal reason of the abnormal order information according to the proportion of the identifier in the historical identifier.
7. The method for determining the abnormal cause of the charge order according to claim 6, wherein in the step of determining the abnormal cause of the abnormal order information according to the proportion of the identifier in the historical identifier:
if the identifier is a first identifier and the proportion of the first identifier in the historical identifier is greater than a set proportion threshold value, the abnormal reason is that the charging pile is in fault; and if the proportion of the first identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is abnormal operation.
8. The method for determining the abnormal cause of the charge order according to claim 6, wherein in the step of determining the abnormal cause of the abnormal order information according to the proportion of the identifier in the historical identifier:
if the identifier is a second identifier and the proportion of the second identifier in the historical identifier is greater than a set proportion threshold value, the abnormal reason is that the charging pile is in fault; and if the proportion of the second identifier in the historical identifiers is smaller than or equal to a set proportion threshold value, the abnormal reason is a vehicle fault.
9. The method for determining the reason for the abnormality in the charge order according to claim 5, wherein the step of obtaining the abnormal order information and extracting the identifier in the abnormal order information further includes:
and generating an identifier mapping relation and sending the identifier mapping relation to the charging pile, wherein the identifier mapping relation records the corresponding relation between the identifier and the abnormal state data.
10. The method for determining the cause of abnormality in a charge order according to any one of claims 5 to 9, characterized by further comprising the steps of:
determining a terminal corresponding to the abnormal reason according to the plan information, and sending the abnormal reason to the terminal; the plan information records the abnormal reason, the corresponding relation between the processing personnel and the terminals of the processing personnel.
11. A computer-readable storage medium, wherein the storage medium stores program instructions, and the computer executes the method for determining the cause of abnormality in a charge order according to any one of claims 1 to 4 after reading the program instructions.
12. An electronic device comprising at least one processor and at least one memory:
at least one of the memories stores program instructions, and at least one of the processors executes the method for determining the cause of abnormality in a charge order according to any one of claims 1 to 4 after reading the program instructions.
13. A computer-readable storage medium, wherein the storage medium stores program instructions, and the computer executes the method for determining the cause of abnormality in a charge order according to any one of claims 5 to 10 after reading the program instructions.
14. An electronic device comprising at least one processor and at least one memory:
at least one of the memories stores program instructions, and at least one of the processors executes the method for determining the cause of abnormality in a charge order according to any one of claims 5 to 10 after reading the program instructions.
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| CN202010167714.7A CN111815389A (en) | 2020-03-11 | 2020-03-11 | Charging order abnormality cause determination method, storage medium and electronic device |
| PCT/CN2020/120248 WO2021068947A1 (en) | 2019-10-10 | 2020-10-10 | System and method for identifying charging pile fault |
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