CN114414254A - Fault diagnosis method, device and equipment - Google Patents
Fault diagnosis method, device and equipment Download PDFInfo
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- CN114414254A CN114414254A CN202011170034.7A CN202011170034A CN114414254A CN 114414254 A CN114414254 A CN 114414254A CN 202011170034 A CN202011170034 A CN 202011170034A CN 114414254 A CN114414254 A CN 114414254A
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- 238000003745 diagnosis Methods 0.000 title claims abstract description 44
- 238000000034 method Methods 0.000 title claims abstract description 31
- 238000004590 computer program Methods 0.000 claims description 5
- 238000004092 self-diagnosis Methods 0.000 abstract description 6
- 230000008569 process Effects 0.000 description 4
- 238000013024 troubleshooting Methods 0.000 description 3
- 238000012790 confirmation Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000002405 diagnostic procedure Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01M—TESTING STATIC OR DYNAMIC BALANCE OF MACHINES OR STRUCTURES; TESTING OF STRUCTURES OR APPARATUS, NOT OTHERWISE PROVIDED FOR
- G01M17/00—Testing of vehicles
- G01M17/007—Wheeled or endless-tracked vehicles
Abstract
The invention provides a fault diagnosis method, a fault diagnosis device and fault diagnosis equipment, and relates to the technical field of vehicle diagnosis. The fault diagnosis method comprises the following steps: when a vehicle breaks down, receiving first failure information fed back by a user; acquiring first vehicle real-time message information corresponding to the first fault information according to the first fault information; and judging whether the current fault reason is improper operation of the user or not according to the first fault information and the first vehicle real-time message information. By collecting actual vehicle performance data fed back by a user, namely fault information, and real-time vehicle message data and analyzing the two sets of data information, whether the current fault reason of the vehicle is improper operation of the user is determined, so that the user can be helped to carry out simple vehicle self-diagnosis, the intelligent degree of the vehicle is improved, and the satisfaction degree of the user is improved.
Description
Technical Field
The invention relates to the technical field of vehicle diagnosis, in particular to a fault diagnosis method, a fault diagnosis device and fault diagnosis equipment.
Background
When a vehicle breaks down, a user usually goes to a maintenance center to perform vehicle maintenance, but sometimes the fault is possibly caused by improper operation of the user or unqualified after-loading products, and at the moment, the user only needs to simply check the fault to solve the problem. Therefore, a diagnostic method is needed to determine whether the current fault is caused by improper operation by the user.
Disclosure of Invention
The embodiment of the invention provides a fault diagnosis method, a fault diagnosis device and fault diagnosis equipment, which are used for solving the problem of judging whether the current fault reason is improper operation of a user.
In order to solve the above technical problem, an embodiment of the present invention provides a fault diagnosis method, including:
when a vehicle breaks down, receiving first failure information fed back by a user;
acquiring first vehicle real-time message information corresponding to the first fault information according to the first fault information;
and judging whether the current fault reason is improper operation of the user or not according to the first fault information and the first vehicle real-time message information.
Further, the determining whether the cause of the current fault is improper operation of the user according to the first fault information and the first vehicle real-time message information includes:
when the first fault information is inconsistent with the first vehicle real-time message information, determining that the reason of the current fault is improper operation of a user;
and when the first fault information is consistent with the first vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
Further, after determining that the cause of the current fault is improper operation by the user, the method further includes:
and sending guide information to a display system, wherein the guide information is used for guiding a user to carry out correct operation.
Further, the receiving the first failure information fed back by the user includes:
receiving a problem type and a problem occurrence frequency input by a user;
and determining the first fault information according to the problem type and the problem occurrence frequency.
Further, after the sending the guidance information to the display system, the method further includes:
sending prompt information to a display system, wherein the prompt information is used for prompting a user to feed back fault information again;
receiving second fault information fed back again by the user;
acquiring second vehicle real-time message information corresponding to the second fault information according to the second fault information;
and when the second fault information is consistent with the second vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
Further, the obtaining of the first vehicle real-time message information corresponding to the first fault information includes:
sending a wake-up signal to a whole vehicle electric control unit of the vehicle;
and receiving the first vehicle real-time message information sent by the whole vehicle electric control unit.
An embodiment of the present invention further provides a fault diagnosis apparatus, including:
the receiving module is used for receiving first fault information fed back by a user when a vehicle has a fault;
the acquisition module is used for acquiring first vehicle real-time message information corresponding to the first fault information according to the first fault information;
and the judging module is used for judging whether the reason of the current fault is improper operation of the user or not according to the first fault information and the first vehicle real-time message information.
Further, the determining module includes:
the first judging unit is used for determining that the reason of the current fault is improper operation of a user when the first fault information is inconsistent with the first vehicle real-time message information;
and the first judging unit is used for eliminating the reason of the current fault as improper operation of the user when the first fault information is consistent with the first vehicle real-time message information.
Further, the apparatus further comprises:
and the sending module is used for sending guide information to the display system, and the guide information is used for guiding a user to carry out correct operation.
An embodiment of the present invention further provides a fault diagnosis device, including: the fault diagnosis system comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the computer program to realize the fault diagnosis method.
The invention has the beneficial effects that:
according to the scheme, the actual vehicle performance data fed back by the user, namely the fault information, and the real-time message data of the vehicle are collected, and whether the reason of the current fault of the vehicle is improper operation of the user is determined by analyzing the two groups of data information, so that the user can be helped to carry out simple vehicle self-diagnosis, the intelligent degree of the vehicle is improved, and the satisfaction degree of the user is improved.
Drawings
FIG. 1 shows one of the flow diagrams of a fault diagnosis method of an embodiment of the invention;
FIG. 2 is a second schematic flow chart of a fault diagnosis method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a failure diagnosis device according to an embodiment of the present invention.
Detailed Description
In order to make the technical problems, technical solutions and advantages of the present invention more apparent, the following detailed description is given with reference to the accompanying drawings and specific embodiments. In the following description, specific details such as specific configurations and components are provided only to help the full understanding of the embodiments of the present invention. Thus, it will be apparent to those skilled in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the invention. In addition, descriptions of well-known functions and constructions are omitted for clarity and conciseness.
It should be appreciated that reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of the phrases "in one embodiment" or "in an embodiment" in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
In various embodiments of the present invention, it should be understood that the sequence numbers of the following processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
The invention provides a fault diagnosis method, a fault diagnosis device and fault diagnosis equipment, aiming at the problem of judging whether the current fault reason is improper operation of a user.
As shown in fig. 1, an embodiment of the present invention provides a fault diagnosis method, including:
and step 13, judging whether the reason of the current fault is improper operation of the user or not according to the first fault information and the first vehicle real-time message information.
According to the embodiment of the invention, the actual vehicle performance data fed back by the user, namely the fault information, and the real-time message data of the vehicle are collected, and whether the current fault reason of the vehicle is improper operation of the user is determined by analyzing the two groups of data information, so that the user can be helped to carry out simple vehicle self-diagnosis, the intelligent degree of the vehicle is improved, and the satisfaction degree of the user is improved.
It should be noted that the user may feed back the failure information of the vehicle by using an application program, which is preferably an application program installed on the user's mobile terminal or an application program installed on the central control system of the vehicle.
Specifically, the step 13 of determining whether the cause of the current fault is improper operation of the user according to the first fault information and the first vehicle real-time message information includes:
when the first fault information is inconsistent with the first vehicle real-time message information, determining that the reason of the current fault is improper operation of a user;
and when the first fault information is consistent with the first vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
It should be noted that, by comparing the first fault information with the first vehicle real-time message information, when the first fault information is inconsistent with the first vehicle real-time message information, it indicates that the actual vehicle performance in the first fault information fed back by the user is inconsistent with the vehicle real-time message information, that is, the reason of the current fault is that the user is not operating properly.
Further, after determining that the cause of the current fault is improper operation by the user, the method further comprises:
and sending guide information to a display system, wherein the guide information is used for guiding a user to carry out correct operation.
It should be noted that, when it is determined that the reason of the current fault is that the user is not operating properly, at this time, the user does not need to go to the maintenance center, and the system sends corresponding guidance information to the display system according to the first fault information input by the user to check the specific reason of the fault, so as to guide the user to perform correct operation. Preferably, the guidance information may be a video guidance file, and the display system plays the video guidance file at this time, so that the user performs troubleshooting.
Specifically, the step 11 receives first failure information fed back by a user, and includes:
receiving a problem type and a problem occurrence frequency input by a user;
and determining the first fault information according to the problem type and the problem occurrence frequency.
It should be noted that, in order to facilitate the user to feed back the actual performance condition of the vehicle under the current fault, the embodiment of the present invention provides the problem type menu, and the user may select the problem type menu from the problem type menu provided by the display system step by step.
It should be further noted that, in step 12, according to the first fault information, first vehicle real-time message information corresponding to the first fault information is obtained, where the first vehicle real-time message information is determined according to the first fault information fed back by the user. By comparing the two data information, whether the problem of the user feedback is caused by misoperation of the user or whether the interior of the vehicle breaks down can be determined.
Specifically, after the guidance information is sent to the display system, the method further includes:
sending prompt information to a display system, wherein the prompt information is used for prompting a user to feed back fault information again;
receiving second fault information fed back again by the user;
acquiring second vehicle real-time message information corresponding to the second fault information according to the second fault information;
and when the second fault information is consistent with the second vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
It should be noted that, after the user performs simple troubleshooting again according to the guidance information, in order to determine whether the fault due to improper user operation is eliminated, the embodiment of the present invention further includes a step of prompting the user to feed back fault information again, specifically, after receiving the fault information, that is, the second fault information, further includes obtaining second vehicle real-time message information corresponding to the second fault information, and when the second fault information is consistent with the second vehicle real-time message information, eliminating the current fault due to improper user operation. At this time, it may be determined that the failure of the first feedback by the user is due to an improper operation by the user. Meanwhile, if the second fault information is inconsistent with the second vehicle real-time message information, the user can continue to perform simple troubleshooting according to the prompt.
Specifically, the step 12 of obtaining the first vehicle real-time message information corresponding to the first fault information includes:
sending a wake-up signal to a whole vehicle electric control unit of the vehicle;
and receiving the first vehicle real-time message information sent by the whole vehicle electric control unit.
It should be noted that, in order to obtain the vehicle real-time message information, when the user feeds back the vehicle fault information through the application program on the mobile terminal, the wake-up signal may be sent to a vehicle-mounted Telematics system (Telematics BOX, referred to as T-BOX) through the mobile terminal, and then sent to the entire vehicle electronic control unit. When a user feeds back vehicle fault information through an application program installed on a central control system of a vehicle, a wake-up signal CAN be sent to a whole vehicle electronic control unit through a CAN network on the vehicle.
As shown in fig. 2, the following description is made with reference to a specific flow of the charging gun connection confirmation problem among the charging problems common to the users:
step 25, playing a correct connection video of the charging gun through a display system;
and step 26, prompting the user to insert the gun again, and executing the steps 21 to 25, wherein when the feedback information of the user is consistent with the real-time message information of the vehicle, the reason that the user is not operated properly or knows the wrong reason can be eliminated.
Specifically, when the user discovers that the vehicle cannot be charged, the diagnosis system APP is opened, after the charging problem is selected, the APP displays and asks for confirming the connection state of the charging gun and requires the user to input the connection state information of the charging gun, after the user inputs the connection state of the charging gun, the APP data analysis module compares the user feedback information and the real-time message information fed back by the vehicle, and if the user feedback information is inconsistent with the real-time message information of the vehicle, the APP plays the correct gun inserting operation video to guide the user to operate and prompts the user to detect whether a foreign body exists or not to lead to the abnormal connection of the charging gun. After the user finishes watching the correct operation video and simply checks, the APP prompts the user to insert the gun again for problem confirmation, and if the user feedback information is consistent with the vehicle real-time message information, the problem caused by improper operation or incorrect recognition of the user can be eliminated. The embodiment of the invention can help the user to carry out simple vehicle self-diagnosis through the interaction of the user and the diagnosis system, improves the intelligent degree of the vehicle, not only can increase the interest of the user in exploring the vehicle and obtain the feedback of the user on the reasonability of the vehicle design, but also can reduce the workload of after-sales personnel, improve the after-sales efficiency and improve the customer satisfaction.
As shown in fig. 3, an embodiment of the present invention further provides a fault diagnosis apparatus, including:
the receiving module 31 is used for receiving first fault information fed back by a user when a vehicle has a fault;
the obtaining module 32 is configured to obtain, according to the first fault information, first vehicle real-time message information corresponding to the first fault information;
and the judging module 33 is configured to judge whether the cause of the current fault is improper operation of the user according to the first fault information and the first vehicle real-time message information.
According to the embodiment of the invention, the receiving unit and the obtaining unit are used for respectively collecting the actual vehicle performance data fed back by the user, namely the fault information, and the real-time vehicle message data, and the judging module is used for analyzing the two groups of data information to determine whether the current fault reason of the vehicle is improper operation of the user. Therefore, the vehicle self-diagnosis system can help the user to carry out simple vehicle self-diagnosis, the intelligent degree of the vehicle is improved, and the user satisfaction is improved.
Specifically, the determining module 33 includes:
the first judging unit is used for determining that the reason of the current fault is improper operation of a user when the first fault information is inconsistent with the first vehicle real-time message information;
and the first judging unit is used for eliminating the reason of the current fault as improper operation of the user when the first fault information is consistent with the first vehicle real-time message information.
Specifically, the apparatus further comprises:
and the sending module is used for sending guide information to the display system, and the guide information is used for guiding a user to carry out correct operation.
Specifically, the receiving module 31 includes:
the first receiving unit is used for receiving the problem type and the problem occurrence frequency input by a user;
and the determining unit is used for determining the first fault information according to the problem type and the problem occurrence frequency.
Specifically, the sending module is further configured to send prompt information to the display system after sending the guidance information to the display system, where the prompt information is used to prompt the user to feed back the fault information again;
the receiving module 31 is further configured to receive second failure information fed back again by the user;
the obtaining module 32 is further configured to obtain, according to the second fault information, second vehicle real-time message information corresponding to the second fault information;
the judging module 33 is further configured to, when the second failure information is consistent with the second vehicle real-time message information, eliminate a cause of the current failure as a user misoperation.
Specifically, the obtaining module 32 includes:
the wake-up unit is used for sending a wake-up signal to a whole vehicle electric control unit of the vehicle;
and the receiving unit is used for receiving the first vehicle real-time message information sent by the whole vehicle electric control unit.
An embodiment of the present invention further provides a fault diagnosis device, including: the fault diagnosis system comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the computer program to realize the fault diagnosis method. The implementation embodiments of the fault diagnosis method are all suitable for the embodiment of the equipment, and the same technical effect can be achieved.
While the preferred embodiments of the present invention have been described, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention as defined in the following claims.
Claims (10)
1. A fault diagnosis method, comprising:
when a vehicle breaks down, receiving first failure information fed back by a user;
acquiring first vehicle real-time message information corresponding to the first fault information according to the first fault information;
and judging whether the current fault reason is improper operation of the user or not according to the first fault information and the first vehicle real-time message information.
2. The fault diagnosis method according to claim 1, wherein the determining whether the cause of the current fault is improper operation of the user according to the first fault information and the first vehicle real-time message information comprises:
when the first fault information is inconsistent with the first vehicle real-time message information, determining that the reason of the current fault is improper operation of a user;
and when the first fault information is consistent with the first vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
3. The fault diagnosis method according to claim 1, wherein after determining that the cause of the current fault is a user mishandling, the method further comprises:
and sending guide information to a display system, wherein the guide information is used for guiding a user to carry out correct operation.
4. The method according to claim 1, wherein the receiving the first fault information fed back by the user comprises:
receiving a problem type and a problem occurrence frequency input by a user;
and determining the first fault information according to the problem type and the problem occurrence frequency.
5. The fault diagnosis method according to claim 3, wherein after the sending of the guidance information to the display system, the method further comprises:
sending prompt information to a display system, wherein the prompt information is used for prompting a user to feed back fault information again;
receiving second fault information fed back again by the user;
acquiring second vehicle real-time message information corresponding to the second fault information according to the second fault information;
and when the second fault information is consistent with the second vehicle real-time message information, eliminating the reason of the current fault as improper operation of the user.
6. The fault diagnosis method according to claim 1, wherein the obtaining of the first vehicle real-time message information corresponding to the first fault information includes:
sending a wake-up signal to a whole vehicle electric control unit of the vehicle;
and receiving the first vehicle real-time message information sent by the whole vehicle electric control unit.
7. A failure diagnosis device characterized by comprising:
the receiving module is used for receiving first fault information fed back by a user when a vehicle has a fault;
the acquisition module is used for acquiring first vehicle real-time message information corresponding to the first fault information according to the first fault information;
and the judging module is used for judging whether the reason of the current fault is improper operation of the user or not according to the first fault information and the first vehicle real-time message information.
8. The failure diagnosing device according to claim 7, wherein the judging means includes:
the first judging unit is used for determining that the reason of the current fault is improper operation of a user when the first fault information is inconsistent with the first vehicle real-time message information;
and the first judging unit is used for eliminating the reason of the current fault as improper operation of the user when the first fault information is consistent with the first vehicle real-time message information.
9. The fault diagnosis device according to claim 7, characterized in that the device further comprises:
and the sending module is used for sending guide information to the display system, and the guide information is used for guiding a user to carry out correct operation.
10. A fault diagnosis apparatus characterized by comprising: memory, processor and computer program stored on the memory and executable on the processor, which when executed by the processor implements the fault diagnosis method according to any one of claims 1 to 6.
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| CN202011170034.7A CN114414254A (en) | 2020-10-28 | 2020-10-28 | Fault diagnosis method, device and equipment |
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| CN202011170034.7A CN114414254A (en) | 2020-10-28 | 2020-10-28 | Fault diagnosis method, device and equipment |
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