CN111800370B - User information sending and receiving method, device and terminal equipment - Google Patents

User information sending and receiving method, device and terminal equipment Download PDF

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Publication number
CN111800370B
CN111800370B CN201910281135.2A CN201910281135A CN111800370B CN 111800370 B CN111800370 B CN 111800370B CN 201910281135 A CN201910281135 A CN 201910281135A CN 111800370 B CN111800370 B CN 111800370B
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Prior art keywords
information
user information
incoming call
server
terminal
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CN111800370A (en
Inventor
任之睿
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Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/18—Network architectures or network communication protocols for network security using different networks or channels, e.g. using out of band channels
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Abstract

The invention discloses a method and a device for sending and receiving user information and terminal equipment. The sending method comprises the following steps: receiving identity identification information sent by a server; acquiring user information corresponding to a server; and sending the identity identification information and the user information to a server. The invention solves the technical problems of low efficiency and high risk of the mode for acquiring the user information in the related technology.

Description

User information sending and receiving method, device and terminal equipment
Technical Field
The invention relates to the field of internet, in particular to a method and a device for sending and receiving user information and terminal equipment.
Background
When a user makes a service hotline for consultation, the service needs to identify the identity information (such as a user account) of the user so as to perform related operations according to the user information. Generally, the user information is obtained by performing an input operation according to the instruction of the customer service or by a telephone communication inquiry of the customer service staff. However, because the user is required to perform input operation on the account number and the password or the customer service staff replies the telephone communication inquiry, the problems of inaccurate user information acquisition and low efficiency exist; moreover, the user information, such as an account number and a password, belongs to information related to user information security, and may impersonate a normal user when a malicious third party acquires the information, thereby causing a loss to a regular user.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides a method and a device for sending and receiving user information, terminal equipment, server equipment and a storage medium, which are used for at least solving the technical problems of low efficiency and high risk in a mode of acquiring user information in the related technology.
According to an aspect of the embodiments of the present invention, there is provided a method for sending user information, including: receiving identity identification information sent by a server; acquiring user information corresponding to the server; and sending the identity identification information and the user information to the server.
According to another aspect of the embodiments of the present invention, there is also provided a user information receiving method, including: acquiring incoming call information of a terminal; generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of the incoming call information; sending the identity identification information to the terminal; and receiving the identity identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
According to another aspect of the embodiments of the present invention, there is also provided a user information transmitting apparatus, including: the first receiving module is used for receiving the identity identification information sent by the server; the first acquisition module is used for acquiring user information corresponding to the server; and the first sending module is used for sending the identity identification information and the user information to the server.
According to another aspect of the embodiments of the present invention, there is also provided a user information receiving apparatus, including: the second acquisition module is used for acquiring the incoming call information of the terminal; the generating module is used for generating identity recognition information and establishing an incidence relation between the identity recognition information and the incoming call identification of the incoming call information; a second sending module, configured to send the identification information to the terminal; and the second receiving module is used for receiving the identity identification information and the user information sent by the terminal and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
According to another aspect of the embodiments of the present invention, there is also provided a terminal device, including: a memory for storing a program and a processor for controlling the terminal device to execute the method of transmitting the user information according to any one of the above when the program runs.
According to another aspect of the embodiments of the present invention, there is also provided a server device, including: the server side equipment comprises a memory and a processor, wherein the memory is used for storing programs, and the processor is used for controlling the server side equipment to execute any one of the user information receiving methods when the programs run.
According to another aspect of the embodiments of the present invention, there is also provided a storage medium storing a program, wherein when the program is executed by a processor, the processor is controlled to execute the method described in any one of the above.
In the embodiment of the invention, the identity identification information sent by a receiving server is adopted; acquiring user information corresponding to a server; the method for sending the identification information and the user information to the server establishes the incidence relation between the incoming call information and the user information through the intermediary incidence function of the identification information, namely, according to the incidence relation between the incoming call information and the identification information and the incidence relation between the user information and the identification information, and achieves the purpose that the customer service can directly and automatically inquire the user information according to the incoming call information, thereby realizing the technical effects of improving the efficiency of obtaining the user information, avoiding the risk of obtaining the user information through manual input or inquiry, and further solving the technical problems of low efficiency and high risk of obtaining the user information in the related technology.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
fig. 1 shows a block diagram of a hardware structure of a computer terminal (or mobile device) for implementing a user information transmission method;
fig. 2 is a flowchart of a method for transmitting user information according to embodiment 1 of the present invention;
fig. 3 is a flowchart of a user information receiving method according to embodiment 2 of the present invention;
fig. 4 is a flowchart of a method for identifying a user identity through a customer service telephone according to embodiment 3 of the present invention;
fig. 5 is a schematic view of a user information transmitting apparatus according to embodiment 4 of the present invention;
fig. 6 is a schematic diagram of a user information receiving apparatus according to embodiment 5 of the present invention;
fig. 7 is a block diagram of a terminal device according to embodiment 7 of the present invention.
Detailed Description
In order to make those skilled in the art better understand the technical solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
First, some terms or terms appearing in the description of the embodiments of the present application are applicable to the following explanations:
service application: i.e. client applications, applications provided by the service provider on the terminal device (e.g. handset).
Short message interception: the method comprises the steps that a short message event monitoring program is registered to a server side through a preset application on a terminal, and when the terminal receives a short message, the monitoring program is triggered so that the preset application can read the content of the short message.
Account number: the unique user identifier registered at the server for identifying the user may be an email address, a mobile phone number, a user ID, or the like.
Example 1
There is also provided, in accordance with an embodiment of the present invention, a method embodiment for a method of transmitting user information, including the steps illustrated in the flowchart of the accompanying figures, which may be implemented in a computer system such as a set of computer-executable instructions, and although a logical order is illustrated in the flowchart, in some cases, the steps illustrated or described may be performed in an order different than presented herein.
The method provided by the embodiment of the present application may be executed in a terminal (for example, a mobile terminal, a computer terminal, or a similar computing device). Fig. 1 shows a block diagram of a hardware configuration of a computer terminal (or mobile device) for implementing a user information transmission method. As shown in fig. 1, the computer terminal 10 (or mobile device 10) may include one or more (shown as 102a, 102b, \8230; 102 n) a processor 102 (the processor 102 may include, but is not limited to, a processing device such as a microprocessor MCU or a programmable logic device FPGA, etc.), a memory 104 for storing data, and a transmission module for communication functions. In addition, the method can also comprise the following steps: a display, an input/output interface (I/O interface), a Universal Serial Bus (USB) port (which may be included as one of the ports of the I/O interface), a network interface, a power source, and/or a camera. It will be understood by those skilled in the art that the structure shown in fig. 1 is only an illustration and is not intended to limit the structure of the electronic device. For example, the computer terminal 10 may also include more or fewer components than shown in FIG. 1, or have a different configuration than shown in FIG. 1.
It should be noted that the one or more processors 102 and/or other data processing circuitry described above may be referred to generally herein as "data processing circuitry". The data processing circuitry may be embodied in whole or in part in software, hardware, firmware, or any combination thereof. Further, the data processing circuit may be a single stand-alone processing module, or incorporated in whole or in part into any of the other elements in the computer terminal 10 (or mobile device). As referred to in the embodiments of the application, the data processing circuit acts as a processor control (e.g. selection of variable resistance termination paths connected to the interface).
The memory 104 may be used to store software programs and modules of application software, such as program instructions/data storage devices corresponding to the method for transmitting user information in the embodiment of the present invention, and the processor 102 executes various functional applications and data processing by running the software programs and modules stored in the memory 104, that is, implements the method for transmitting user information of the application program. The memory 104 may include high speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 104 may further include memory located remotely from the processor 102, which may be connected to the computer terminal 10 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The transmission device is used for receiving or sending data via a network. Specific examples of the network described above may include a wireless network provided by a communication provider of the computer terminal 10. In one example, the transmission device includes a Network adapter (NIC) that can be connected to other Network devices through a base station to communicate with the internet. In one example, the transmission device may be a Radio Frequency (RF) module, which is used to communicate with the internet in a wireless manner.
The display may be, for example, a touch screen type Liquid Crystal Display (LCD) that may enable a user to interact with a user interface of the computer terminal 10 (or mobile device).
It should be noted that in some alternative embodiments, the computer terminal (or mobile device) shown in fig. 1 may comprise hardware elements (including circuitry), software elements (including computer code stored on a computer-readable medium), or a combination of both hardware and software elements. It should be noted that fig. 1 is only one example of a particular specific example and is intended to illustrate the types of components that may be present in the computer terminal (or mobile device) described above.
In the above operating environment, the present application provides a user information transmission method as shown in fig. 2. Fig. 2 is a flowchart of a method for sending user information according to embodiment 1 of the present invention, where the method includes the following specific steps:
step S202, receiving identity identification information sent by a server;
as an alternative embodiment, the main body for executing the above steps may be a terminal, such as a smart phone, a mobile phone, a tablet computer, a notebook computer, a smart watch, and the like.
Generally, the main body of the above steps may be an independent application program of the terminal, or may be a functional module integrated in a client application corresponding to the server. But is relatively cumbersome since a separate application is involved in communication with the server requiring separate development and configuration. Therefore, as a preferred embodiment, the execution subject of the above steps is preferably a functional module integrated in a client application corresponding to the server, and the functional module communicates with the server through the client application, for example, through a communication channel (network channel) between the client itself and the server.
As an alternative embodiment, the user calls a customer service phone to a manual customer service of the service provider through the terminal to request the counseling service. After the manual customer service receives a customer service telephone dialed by a user, the server generates identity identification information corresponding to the incoming call information according to the incoming call information of the customer service telephone, and sends the identity identification information to the terminal. Therefore, before the server sends the identification information to the terminal, the association relationship between the identification information and the incoming call information corresponding to the customer service telephone is established.
It should be noted that the identification information is mainly used for identifying the customer service telephone number dialed by the user, and may be in various forms, for example, direct text identification may be performed, for example, the customer service telephone number 1, the customer service telephone number 2, and the like. For record convenience, the temporary token may be a temporary token identifier, wherein the temporary token identifier may be a serial number indicating the order of the customer service calls. Wherein the serial number may be in character form, numerical form, or character-combined numerical form. For example, the dialed sequence number may be in a purely digital form directly to the customer service telephone, e.g., 1234 or the like. Regardless of the form used, the identification information is used to identify the call placed by the user to the customer service telephone and is associated with the incoming call information of the user's customer service telephone.
In addition, the incoming call information may be various, for example, a telephone number of a customer service telephone is simple and common. Namely, the terminal receives the identification information which is sent by the server and is associated with the telephone number.
As an optional embodiment, when receiving the identification information sent by the server, the identification information may be carried by using multiple carriers, for example, a media stream may be carried by using a media stream, that is, a media stream carrying the identification information and sent by the server is received, and the terminal receives the media stream and plays the media stream at the terminal. The media stream may be a picture, an audio stream, or a video stream. The identification information may also be carried by a certain text message, for example, a short message of a short message channel may be used for carrying. The short message is adopted for carrying, so that not only can the network flow be saved to a certain extent, but also the terminal can be ensured to receive the identity identification information and the safety of information receiving can be ensured compared with network transmission.
The method of short message bearer is taken as an example for illustration. The terminal may be equipped with a variety of different client applications for different service providers offering different services to the user. Therefore, the terminal may receive short messages sent corresponding to different servers. Some short messages are from the server corresponding to the dialed customer service telephone, or correspond to the client application corresponding to the server corresponding to the dialed customer service telephone, and some short messages are from other servers. The executing body of the above steps needs to identify all the short messages received by the terminal, identify that the short message belongs to the service end corresponding to the currently dialed customer service telephone, and read the identity identification information sent by the service end in the identified short message.
As an alternative embodiment, the step of receiving the identification information sent by the server may include: identifying the short message received by the terminal; and reading the identification information from the short message under the condition that the identified short message corresponds to the service side. For example, a short message event monitoring program may be set by the execution main body of the above steps, and once the terminal receives the short message, the program is triggered to identify the received short message, and in the case that the identified short message corresponds to the correct server (e.g., the server corresponding to the currently dialed customer service telephone), the identification information is read from the short message.
When identifying the short message received by the terminal, the short message received by the terminal may be identified in a variety of manners, for example, by at least one of the following manners: identifying according to the field for distinguishing the service end in the short message; identifying according to the message source of the short message; and identifying according to the message content of the short message. The following describes each of the above-described embodiments.
For example, the identification may be performed according to a field for distinguishing the service side in the short message, where the field may be some fields specifically set for distinguishing different service sides, for example, the service side corresponding to the short message may be identified directly from headers of some received short messages, such as a field directly appearing in a header of the short message: * E-commerce, hospital, bank, etc.; for another example, when the source of the short message is identified, the source may be identified according to the source number of the short message, for example, 10086 is from mobile, 12306 is from railway, etc., that is, the server corresponding to the short message may be identified according to the source number. For example, when the short message is identified according to the message content of the short message, the short message is directly identified according to the text content of the short message, for example, the text content of the short message may carry an "respected" user ", where the service end corresponding to the short message may be identified through the" user ".
Step S204, user information corresponding to the server is obtained.
As an optional embodiment, after the terminal identifies the corresponding server, the user information corresponding to the server is obtained. The user information is used to uniquely identify the user. The user information can be an account or a session identifier for logging in the client application corresponding to the server, and the client application is logged in through the account or the session identifier, so that communication is established with the server, and service is provided for the user. The account or session identifier may have various forms, for example, an email address of the user, a mobile phone number of the user, or characters and/or numbers for identifying the user.
As an optional embodiment, when the user information corresponding to the server is obtained, multiple manners may also be adopted, for example, when the execution main body of the above step is an independent application program, the independent application program may obtain the user information corresponding to the server from a predetermined storage address of the terminal, where the predetermined storage address may store in advance the user information corresponding to different servers respectively; for another example, when the execution subject of the above steps is a functional module integrated in the client application, since the identified server definitely corresponds to the client application, the functional module may directly call the user information stored in the client application, and the called user information is the user information corresponding to the server. Different acquisition modes correspond to different requirements and can be flexibly selected according to specific scenes.
And step S206, sending the identification information and the user information to a server.
As an optional embodiment, after the user information corresponding to the server is obtained, the identification information and the user information are sent to the server, that is, an association relationship is established between the identification information and the user information. After the server receives the association relationship, because the association relationship between the identification information and the incoming call information is established before the identification information is generated, the server can establish the association relationship between the user information and the incoming call information and store the association relationship between the user information and the incoming call information according to the association relationship between the identification information and the user information and the association relationship between the identification information and the incoming call information. Therefore, the customer service can conveniently inquire the user information corresponding to the incoming call information from the service terminal aiming at the incoming call information, thereby providing the customer service for the corresponding user according to the user information.
As an alternative embodiment, the identity information and the user information may be sent to the server in multiple manners, for example, the identity information and the user information may be sent to the server through any new channel established between the terminal and the server, but the new channel establishment may cause a problem of complicated development and configuration. Therefore, in a preferred embodiment, since the terminal can already determine the client application corresponding to the service end corresponding to the customer service call, and an existing network communication channel exists between the client application and the service end, when the identification information and the user information are sent to the service end, the identification information and the user information can be sent to the service end according to the client application (for example, according to the network channel between the client application and the service end) by directly calling the client application corresponding to the service end. By adopting the processing mode, not only are the flow and resources of new channel establishment saved, but also the processing method is convenient and quick, and can effectively improve the sending efficiency of information.
Through the steps, the identity identification information sent by the receiving server is adopted; acquiring user information corresponding to a server; the method for sending the identification information and the user information to the server establishes the incidence relation between the incoming call information and the user information through the intermediary incidence function of the identification information, namely, according to the incidence relation between the incoming call information and the identification information and the incidence relation between the user information and the identification information, and achieves the purpose that the customer service can directly and automatically inquire the user information according to the incoming call information, thereby realizing the technical effects of improving the efficiency of obtaining the user information, avoiding the risk of obtaining the user information through manual input or inquiry, and further solving the technical problems of low efficiency and high risk of obtaining the user information in the related technology.
Example 2
According to another aspect of the embodiments of the present invention, there is further provided a user information receiving method, and fig. 3 is a flowchart of a user information receiving method according to embodiment 2 of the present invention, as shown in fig. 3, the receiving method includes the following steps:
step S302, obtaining incoming call information of a terminal;
as an optional embodiment, the main body of the step may be a server, where the server may be a system on the side of a service provider for providing services to the user, and the system collects user data, performs background processing on the data according to a predetermined processing rule, and provides services to the user through communication with a client application of the terminal. The system may include: a storage device for storing data, a processor for processing data, and a transmission device for transmitting data, etc.
As an optional embodiment, when the incoming call information of the terminal is acquired, the incoming call information of the terminal may be received through the customer service. For example, when a user makes a call to a customer service, the customer service triggers incoming call information of the call to the service end when receiving the call. The triggering mode may be set as a manual triggering mode, for example, when the manual customer service receives a call, the incoming call information is transmitted to the service end through a corresponding predetermined key. The method can also be set as a trigger mode of a predetermined program, for example, when the customer service receives a call, the program directly synchronizes the incoming call information of the call to the service end. In addition, the incoming call information may be identified by an incoming call identifier, for example, the incoming call identifier may be directly a telephone number of the telephone.
Step S304, generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of incoming call information;
as an optional embodiment, after obtaining the incoming call information of the terminal, the server generates identification information for the incoming call information, and establishes an association relationship between the identification information and an incoming call identifier of the incoming call information. Namely, the identification information is mainly used for identifying the customer service telephone dialed by the user and establishing an association relation with the incoming call information of the customer service telephone. The identification information may be in various forms, for example, may be a direct text identifier, such as the customer service telephone 1, the customer service telephone 2, and the like. For record convenience, the temporary token may be a temporary token identifier, wherein the temporary token identifier may be a serial number indicating the order of the customer service calls. Wherein the serial number may be in character form, numerical form, or character-combined numerical form. For example, the dialing sequence number may be directly a pure data dialing sequence number of the customer service telephone, such as 1234. Regardless of the form, the identification information is used for identifying the user dialing the service telephone and is used for being associated with the incoming call information of the service telephone of the user.
Step S306, sending identity identification information to the terminal;
as an optional embodiment, when sending the identification information to the terminal, the identification information may be carried by using multiple carriers, for example, a media stream may be used for carrying, that is, the media stream carrying the identification information is sent to the terminal, and the identification information is obtained by playing the media stream on the terminal side. The media stream may be a picture, an audio stream, or a video stream. The identification information may also be carried by a certain text message, for example, a short message of a short message channel may be used for carrying. The short message is adopted for carrying, so that not only can the network flow be saved to a certain extent, but also the terminal can be ensured to receive the identity identification information and the safety of information receiving can be ensured compared with network transmission.
Therefore, when the identification information is sent to the terminal, a short message can be sent to the terminal, wherein the short message carries the identification information. The terminal may be equipped with a number of different client applications for different service providers offering different services to the user. Therefore, the terminal may receive short messages sent corresponding to different servers. Some short messages are from the server corresponding to the called customer service telephone, or correspond to the client application corresponding to the server corresponding to the called customer service telephone, and some short messages are from other servers. In order to facilitate the terminal to correspond the short message to the service side of the dialed customer service telephone, the service side corresponding to the short message may be identified by the short message before the short message is sent to the terminal.
As an optional embodiment, when the service end corresponding to the short message is identified by the short message, multiple manners may be used, for example, the service end corresponding to the short message may be identified by using at least one of the following manners: adding a field for identifying a service end corresponding to the short message in the short message; adding message content for identifying a service end corresponding to the short message in the short message; and identifying a server corresponding to the short message in the source of the short message. The following describes each of the above-mentioned embodiments.
For example, a field for identifying a server corresponding to the short message may be added to the short message, where the field may be some fields specifically set for distinguishing different servers, for example, a field for identifying a server corresponding to the short message may be added to a header of the short message, such as a field directly appearing in the header of the short message: * E-commerce, hospital, bank, etc.; for another example, the server corresponding to the short message may be identified in the source of the short message, and the source may be identified according to the source number of the short message, for example, 10086 identifies mobile, 12306 identifies railway, etc., that is, the server corresponding to the short message may be identified according to the source number. For example, the message content for identifying the server corresponding to the short message may be added to the short message, for example, the message content for identifying the server corresponding to the short message is added to the text content in the short message, for example, the text content of the short message may carry "respectful user", where the "respectful user" is the server corresponding to the short message.
And step S308, receiving the identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identification information and the association relation.
As an optional embodiment, after sending the identification information to the terminal, the terminal may obtain user information corresponding to the server, and send the obtained user information to the server in combination with the identification information. Therefore, the server receives the identification information and the user information sent by the terminal, that is, the association relationship between the identification information and the user information is established, and since the association relationship between the identification information and the incoming call information (for example, the association relationship between the identification information and the incoming call identifier of the incoming call information established before) is established when the identification information is generated, the server can establish the association relationship between the user information and the incoming call information and store the association relationship between the user information and the incoming call information (incoming call identifier) according to the association relationship between the identification information and the user information and the association relationship between the identification information and the incoming call identifier of the incoming call information. Therefore, the customer service can conveniently inquire the user information corresponding to the incoming call information from the service terminal aiming at the incoming call information (incoming call identification), thereby providing the customer service for the corresponding user according to the user information.
As an alternative embodiment, the server receives the identification information and the user information sent by the terminal in multiple ways, for example, the identification information and the user information sent by the terminal may be received through any new channel established between the server and the terminal, but there may be a problem of complicated development and configuration due to the way of establishing a new channel. Therefore, in a preferred embodiment, since the terminal has already determined the client application corresponding to the service end corresponding to the customer service call, and an existing network communication channel exists between the client application and the service end, when receiving the identification information and the user information sent by the terminal, the identification information and the user information sent by the client application corresponding to the service end in the terminal can be directly received. By adopting the processing mode, not only are the flow and resources of new channel establishment saved, but also the processing method is convenient and quick, and can effectively improve the information receiving efficiency.
As an optional embodiment, after the service end associates the incoming call identifier with the user information and stores the association relationship between the incoming call identifier and the user information, the customer service may directly query the user information corresponding to the incoming call identifier according to the incoming call identifier. For example, in one embodiment, a service end may receive a user information query request from a customer service, where the query request carries an incoming call identifier to be queried; and the server feeds back the user information corresponding to the incoming call identifier to be inquired to the customer service according to the association established by the incoming call identifier and the user information.
Through the steps, the incoming call information of the terminal is obtained; generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of incoming call information; sending identity identification information to a terminal; the method comprises the steps of receiving identity identification information and user information sent by a terminal, associating incoming call identification with the user information according to the identity identification information and the association relationship, and establishing the association relationship between the incoming call information and the user information through the intermediary association function of the identity identification information, namely according to the association relationship between the incoming call information and the identity identification information and the association relationship between the user information and the identity identification information, so that the purpose that customer service can directly and automatically inquire the user information according to the incoming call information is achieved, the efficiency of obtaining the user information is improved, the technical effect of avoiding the risk of obtaining the user information through manual input or inquiry is achieved, and the technical problems of low efficiency and high risk of obtaining the user information in the related technology are solved.
It should be noted that for simplicity of description, the above-mentioned method embodiments are shown as a series of combinations of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.
Through the above description of the embodiments, those skilled in the art can clearly understand that the method according to the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
Example 3
According to another aspect of the embodiments of the present invention, a scheme for automatically identifying user information of an incoming call user is also provided. This scheme is generated based on the following background: in the related art, when a user dials a service hotline for consultation, user information such as an identity (e.g., an account number) of the user needs to be identified so as to perform a related service operation according to the user information. When the user information is obtained in the process of dialing the customer service telephone, because the user information is not strongly bound with the telephone, the following method is generally adopted:
1. the telephone is inquired by customer service staff, and in the mode, because account numbers and e-mails are often very long, users cannot remember the telephone, and the numbers and letters reported in the telephone are easy to be mistakenly listened, so that the identification efficiency is low; the safety risk is greatly increased because the malicious user can impersonate the normal user; in order to avoid the risk of impersonation, some service providers need to ask the customer service staff for other information of the user to cross-print, but further resulting in a reduction in the recognition efficiency.
2. When the method is adopted, the user can only dial by the registered telephone, so that the method has the advantages of great limitation, low use flexibility and poor user experience.
3. The account number and the password are input by pressing keys of a user, the mode is limited in that the telephone can only input numbers, and the account number and the password with letters can not be input; on the other hand, for a purely digital account password, the input may be too long, thereby causing a reduction in efficiency; and there is a risk of leakage when entering the account number and password.
In view of the foregoing background, in the present embodiment, a method for identifying user information of an incoming call user is provided.
In this method, the terminal is described by taking a mobile phone as an example. The user calls the manual customer service through the mobile phone, and after the manual customer service receives the call, the service end is triggered to generate the identification information (for example, a temporary token) and the identification information is associated with the incoming call information of the call. Then, the server sends a short message to the mobile phone of the user, wherein the short message carries the identity identification information generated by the server; after intercepting the short message by a preset short message monitoring program, the mobile phone identifies that the short message corresponds to the service end, so that the identity identification information is read from the acquired short message, and the user information corresponding to the service end is acquired. The mobile phone sends the acquired user information and the identity identification information sent from the server side to the server side together, so that the association relationship between the user information and the identity identification information is established. The user information may be login information of a user logging in a client application corresponding to the server, for example, an account, a session identifier, and the like. After the server receives the user information and the identity identification information sent by the mobile phone, namely after the association relationship between the user information and the identity identification information is established, the server associates the identity identification information with the incoming call information of the call after the identity identification information is generated, so that the server can establish the association between the user information and the incoming call information according to the two association relationships. After the server stores the association relationship between the user information and the incoming call information, when a customer service needs to inquire the user information corresponding to the incoming call information, the user information corresponding to the incoming call information can be obtained from the association relationship stored in the server, so that service is provided for a user corresponding to the user information.
Fig. 4 is a flowchart of a method for identifying user information according to embodiment 3 of the present invention, and as shown in fig. 4, a user first installs a program on a mobile phone in advance, and authorizes a short message interception right and is in a login state. Of course, the mobile phone is taken as a terminal, and is only an example, and not limited thereto. The following servers and devices associated with customer service may be collectively referred to as a customer service system. The method comprises the following steps:
step 1, a user dials a customer service telephone through a telephone channel by a user mobile phone, and after the customer service system receives the telephone, a temporary token information token (such as 1234) is generated and associated with an incoming call number. The temporary token information token is the identification information.
And 2, the customer service system sends a welcome short message to the user through the short message channel, wherein the content of the short message comprises the token (such as thank you to send the call XXX \8230; 8230; 1234).
And 3, the program on the mobile phone of the user intercepts the welcome short message, reads the token in the welcome short message, requests the customer service system, and sends the token and carries user information of the user through a network channel (for example, logging in an account name, session and the like of a corresponding client application).
And 4, after receiving the token and the user information, the customer service system can associate the incoming call number stored in the step 1 with the user information (account name) according to the association relationship between the token and the user information and the incoming call information respectively, and stores the association relationship.
And 5, the customer service personnel can check the user information (account name) associated with the incoming call information corresponding to the current incoming call from the customer service system.
In addition, if the service terminals of different service providers all use the function, an identifier (this identifier may be a special field) for distinguishing the service terminals may be added to the short message, or may be implicitly included in the content of the short message (for example, "respected user"), or may be identified by a source of the short message, and a program on the mobile phone monitors the short message to identify the service terminal corresponding to the short message, or a client application corresponding to the service terminal corresponding to the short message, so that the mobile phone obtains user information corresponding to the service terminal. In addition, the Token itself can also be used to distinguish the special short message from the general short message.
By the method, a user does not need to actively input user information (account number) or customer service inquiry, and the background does not sense and automatically runs in the whole process. There is no risk of leakage and it is also more efficient than customer input or dictation.
Example 4
According to an embodiment of the present invention, there is further provided a transmitting apparatus for implementing the user information transmitting method according to embodiment 1, and fig. 5 is a schematic diagram of a user information transmitting apparatus according to embodiment 4 of the present invention, and as shown in fig. 5, the apparatus includes: a first receiving module 52, a first obtaining module 54 and a first sending module 56, which are described in detail below.
A first receiving module 52, configured to receive identity information sent by a server; a first obtaining module 54, connected to the first receiving module 52, for obtaining the user information corresponding to the server; and a first sending module 56, connected to the first obtaining module 54, for sending the identification information and the user information to the server.
It should be noted here that the first receiving module 52, the first obtaining module 54 and the first sending module 56 correspond to step S202 to step S206 in embodiment 1, and the three modules are the same as the corresponding steps in implementation examples and application scenarios, but are not limited to the disclosure in embodiment 1. It should be noted that the above modules as a part of the apparatus may operate in the computer terminal 10 provided in embodiment 1.
Example 5
According to an embodiment of the present invention, there is further provided a receiving apparatus for implementing the user information receiving method of embodiment 2, and fig. 6 is a schematic diagram of a user information receiving apparatus according to embodiment 5 of the present invention, and as shown in fig. 6, the apparatus includes: a second obtaining module 62, a generating module 64, a second sending module 66 and a second receiving module 68, which will be described in detail below.
A second obtaining module 62, configured to obtain incoming call information of the terminal; a generating module 64, connected to the second obtaining module 62, for generating identification information and establishing an association relationship between the identification information and the incoming call identifier of the incoming call information; a second sending module 66, connected to the generating module 64, for sending the identification information to the terminal; and a second receiving module 68, connected to the second sending module 66, for receiving the identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identification information and the association relationship.
It should be noted here that the second acquiring module 62, the generating module 64, the second sending module 66 and the second receiving module 68 correspond to steps S302 to S308 in embodiment 2, and the four modules are the same as the corresponding steps in the implementation example and application scenario, but are not limited to the disclosure in embodiment 2. It should be noted that the above modules may be operated in the computer terminal 10 provided in embodiment 1 as a part of the apparatus.
Example 6
The embodiment of the invention can provide a terminal device, which can be any terminal device in a network terminal group. Optionally, in this embodiment, the terminal device may also be replaced with a terminal device such as a mobile terminal.
Optionally, in this embodiment, the terminal device may be located in at least one network device of a plurality of network devices of a computer network.
In this embodiment, the terminal device may execute program codes of the following steps in the user information sending method for the application program: receiving identity identification information sent by a server; acquiring user information corresponding to a server; and sending the identity identification information and the user information to a server.
Alternatively, fig. 7 is a block diagram of a terminal device according to embodiment 6 of the present invention. As shown in fig. 7, the terminal device 700 may include: one or more (only one of which is shown) processors 702, memory 704, and a peripheral interface.
The memory may be configured to store software programs and modules, such as program instructions/modules corresponding to the user information sending method and apparatus in the embodiments of the present invention, and the processor executes various functional applications and data processing by running the software programs and modules stored in the memory, that is, implements the user information sending method. The memory may include high-speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory may further include memory located remotely from the processor, which may be connected to the terminal device 100 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The processor can call the information and application program stored in the memory through the transmission device to execute the following steps: receiving identity identification information sent by a server; acquiring user information corresponding to a server; and sending the identity identification information and the user information to a server.
Optionally, the processor may further execute the program code of the following steps: before receiving the identification information sent by the server, the method further comprises the following steps: and dialing a customer service telephone to a customer service corresponding to the service end.
Optionally, the processor may further execute the program code of the following steps: the receiving of the identity identification information sent by the server comprises: identifying a short message received by a terminal; and reading the identification information from the short message under the condition that the identified short message corresponds to the server.
Optionally, the processor may further execute the program code of the following steps: identifying the short message received by the terminal by at least one of the following modes: identifying according to the field for distinguishing the service end in the short message; identifying according to the message source of the short message; and identifying according to the message content of the short message.
Optionally, the processor may further execute the program code of the following steps: calling a client application corresponding to the server; and sending the identity identification information and the user information to a server through the client application.
By adopting the terminal equipment provided by the embodiment of the invention, the identity identification information sent by the server side is received; acquiring user information corresponding to a server; the method for sending the identification information and the user information to the server establishes the incidence relation between the incoming call information and the user information through the intermediary incidence function of the identification information, namely, according to the incidence relation between the incoming call information and the identification information and the incidence relation between the user information and the identification information, and achieves the purpose that the customer service can directly and automatically inquire the user information according to the incoming call information, thereby realizing the technical effects of improving the efficiency of obtaining the user information, avoiding the risk of obtaining the user information through manual input or inquiry, and further solving the technical problems of low efficiency and high risk of obtaining the user information in the related technology.
It can be understood by those skilled in the art that the structure shown in fig. 7 is only an illustration, and the terminal device may also be a terminal device such as a smart phone (e.g., an Android phone, an iOS phone, etc.), a tablet computer, a palmtop computer, a Mobile Internet Device (MID), a PAD, and the like. Fig. 7 is a diagram illustrating a structure of the electronic device. For example, terminal device 700 may also include more or fewer components (e.g., network interfaces, display devices, etc.) than shown in FIG. 7, or have a different configuration than shown in FIG. 7.
Those skilled in the art will appreciate that all or part of the steps in the methods of the above embodiments may be implemented by a program instructing hardware associated with the terminal device, where the program may be stored in a computer-readable storage medium, and the storage medium may include: flash disks, read-Only memories (ROMs), random Access Memories (RAMs), magnetic or optical disks, and the like.
Example 7
The embodiment of the invention can provide the server side equipment, and the server side equipment can be any one server side in a network service system.
Optionally, in this embodiment, the server device may be located in at least one server in a plurality of network devices of a computer network.
In this embodiment, the server device may execute program codes of the following steps in the user information receiving method of the application program: acquiring incoming call information of a terminal; generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of incoming call information; sending identity identification information to a terminal; and receiving the identity identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
The memory may be configured to store software programs and modules, such as program instructions/modules corresponding to the user information receiving method and apparatus in the embodiments of the present invention, and the processor executes various functional applications and data processing by operating the software programs and modules stored in the memory, so as to implement the user information receiving method. The memory may include high speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory may further include memory located remotely from the processor, which may be connected to the terminal device 100 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The processor can call the information and application program stored in the memory through the transmission device to execute the following steps: acquiring incoming call information of a terminal; generating identity recognition information, and establishing an incidence relation between the identity recognition information and an incoming call identifier of incoming call information; sending identity identification information to a terminal; and receiving the identity identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
Optionally, the processor may further execute the program code of the following steps: the step of acquiring the incoming call information of the terminal comprises the following steps: and receiving the incoming call information of the terminal through the customer service.
Optionally, the processor may further execute the program code of the following steps: the sending of the identification information to the terminal includes: and sending a short message to the terminal, wherein the short message carries the identification information.
Optionally, the processor may further execute the program code of the following steps: before sending the short message to the terminal, at least one of the following is also included: adding a field for identifying a service end corresponding to the short message in the short message; adding message content for identifying a service end corresponding to the short message in the short message; and identifying a server corresponding to the short message in the source of the short message.
Optionally, the processor may further execute the program code of the following steps: the identity identification information and the user information sent by the receiving terminal comprise: and receiving the identity identification information and the user information which are sent by the client application corresponding to the server side in the terminal.
Optionally, the processor may further execute the program code of the following steps: after associating the incoming call identification with the user information, the method further comprises the following steps: receiving a user information query request from a customer service, wherein the query request carries an incoming call identifier to be queried; and feeding back the user information corresponding to the incoming call identifier to be inquired to the customer service according to the correlation established between the incoming call identifier and the user information.
By adopting the server-side equipment provided by the embodiment of the invention, the incoming call information of the terminal is obtained; generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of incoming call information; sending identity identification information to a terminal; the method comprises the steps of receiving identity identification information and user information sent by a terminal, associating a calling identifier with the user information according to the identity identification information and an association relation, and establishing the association relation between the calling information and the user information through the intermediary association function of the identity identification information, namely according to the association relation between the calling information and the identity identification information and the association relation between the user information and the identity identification information, so that the aim that a customer service can directly and automatically inquire the user information according to the calling information is fulfilled, the technical effects of improving the efficiency of obtaining the user information and avoiding the risk of obtaining the user information through manual input or inquiry are achieved, and the technical problems of low efficiency and high risk of obtaining the user information in the related technology are solved.
Those skilled in the art will appreciate that all or part of the steps in the methods of the above embodiments may be implemented by a program instructing hardware associated with the terminal device, where the program may be stored in a computer-readable storage medium, and the storage medium may include: flash disks, read-Only memories (ROMs), random Access Memories (RAMs), magnetic or optical disks, and the like.
Example 8
According to another aspect of the embodiments of the present invention, there is also provided a storage medium storing a program, wherein when the program is executed by a processor, the processor is controlled to execute the method described in any one of the above.
Program code configured to, when the program is executed by a processor controlling the processor to execute the user information transmission method according to any one of embodiment 1, execute: receiving identity identification information sent by a server; acquiring user information corresponding to a server; and sending the identity identification information and the user information to a server.
Optionally, in this embodiment, the processor is further configured to execute the program code of: before receiving the identification information sent by the server, the method further comprises the following steps: and dialing a customer service telephone to a customer service corresponding to the service end.
Optionally, in this embodiment, the processor is further configured to execute the program code of: the receiving of the identity identification information sent by the server comprises: identifying the short message received by the terminal; and reading the identification information from the short message under the condition that the identified short message corresponds to the service side.
Optionally, in this embodiment, the processor is further configured to execute the program code of: identifying the short message received by the terminal by at least one of the following modes: identifying according to the field for distinguishing the service end in the short message; identifying according to the message source of the short message; and identifying according to the message content of the short message.
Optionally, in this embodiment, the processor is further configured to execute the program code of: the step of sending the identification information and the user information to the server comprises the following steps: calling a client application corresponding to the server; and sending the identity identification information and the user information to a server through the client application.
When the program is executed by a processor to control the processor to execute the user information transmission method of any one of the above embodiments 2, the processor is configured to execute program code for: acquiring incoming call information of a terminal; generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of incoming call information; sending identity identification information to a terminal; and receiving the identity identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
Optionally, in this embodiment, the processor is further configured to execute the program code of: the step of acquiring the incoming call information of the terminal comprises the following steps: and receiving the incoming call information of the terminal through the customer service.
Optionally, in this embodiment, the processor is further configured to execute the program code of: the sending of the identification information to the terminal includes: and sending a short message to the terminal, wherein the short message carries the identification information.
Optionally, in this embodiment, the processor is further configured to execute the program code of: before sending the short message to the terminal, at least one of the following is also included: adding a field for identifying a service end corresponding to the short message in the short message; adding message content for identifying a service end corresponding to the short message in the short message; and identifying a service end corresponding to the short message in the source of the short message.
Optionally, in this embodiment, the processor is further configured to execute the program code of: the identity identification information and the user information sent by the receiving terminal comprise: and receiving the identity identification information and the user information which are sent by the client application corresponding to the server side in the terminal.
Optionally, in this embodiment, the processor is further configured to execute the program code of: after associating the incoming call identification with the user information, the method further comprises the following steps: receiving a user information query request from a customer service, wherein the query request carries an incoming call identifier to be queried; and feeding back the user information corresponding to the incoming call identifier to be inquired to the customer service according to the correlation established between the incoming call identifier and the user information.
The above-mentioned serial numbers of the embodiments of the present invention are only for description, and do not represent the advantages and disadvantages of the embodiments.
In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one type of division of logical functions, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed coupling or direct coupling or communication connection between each other may be an indirect coupling or communication connection through some interfaces, units or modules, and may be electrical or in other forms.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one position, or may be distributed on multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic disk, or an optical disk, and various media capable of storing program codes.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.

Claims (16)

1. A method for sending user information, comprising:
receiving identity identification information sent by a server;
acquiring user information corresponding to the server;
sending the identity identification information and the user information to the server;
the identification information and the user information are used for establishing the association relationship between the incoming call identification and the user information by combining the association relationship between the identification information and the incoming call identification of the incoming call information, and the incoming call identification is the incoming call identification of the incoming call information sent to the server.
2. The method according to claim 1, further comprising, before receiving the identification information sent by the server side:
and dialing a customer service telephone to a customer service corresponding to the service end.
3. The method of claim 2, wherein receiving the identification information sent by the server comprises:
identifying the short message received by the terminal;
and reading the identification information from the short message under the condition that the identified short message corresponds to the server.
4. The method of claim 3, wherein the short message received by the terminal is identified by at least one of:
identifying according to the field for distinguishing the service end in the short message;
identifying according to the message source of the short message;
and identifying according to the message content of the short message.
5. The method according to any one of claims 1 to 4, wherein sending the identification information and the user information to the server comprises:
calling a client application corresponding to the server;
and sending the identity identification information and the user information to the server through the client application.
6. A method for receiving user information, comprising:
acquiring incoming call information of a terminal;
generating identity recognition information, and establishing an association relation between the identity recognition information and an incoming call identifier of the incoming call information;
sending the identity identification information to the terminal;
and receiving the identity identification information and the user information sent by the terminal, and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
7. The method of claim 6, wherein obtaining incoming call information of the terminal comprises:
and receiving the incoming call information of the terminal through the customer service.
8. The method of claim 7, wherein sending the identification information to the terminal comprises:
and sending a short message to the terminal, wherein the short message carries the identity identification information.
9. The method of claim 8, further comprising, before sending the short message to the terminal, at least one of:
adding a field for identifying a service end corresponding to the short message in the short message;
adding message content used for identifying a service end corresponding to the short message in the short message;
and identifying a server corresponding to the short message in the source of the short message.
10. The method of claim 6, wherein receiving the identification information and user information sent by the terminal comprises:
and receiving the identity identification information and the user information which are sent by the client application corresponding to the server side in the terminal.
11. The method according to any one of claims 6 to 10, further comprising, after associating the incoming call identification with the user information:
receiving a user information query request from a customer service, wherein the query request carries an incoming call identifier to be queried;
and feeding back the user information corresponding to the incoming call identification to be inquired to the customer service according to the association established between the incoming call identification and the user information.
12. A user information transmission apparatus, comprising:
the first receiving module is used for receiving the identity identification information sent by the server;
the first acquisition module is used for acquiring user information corresponding to the server;
the first sending module is used for sending the identity identification information and the user information to the server;
the identification information and the user information are used for establishing the association relationship between the incoming call identification and the user information by combining the association relationship between the identification information and the incoming call identification of the incoming call information, and the incoming call identification is the incoming call identification of the incoming call information sent to the server.
13. A user information receiving apparatus, comprising:
the second acquisition module is used for acquiring the incoming call information of the terminal;
the generating module is used for generating identity recognition information and establishing an incidence relation between the identity recognition information and the incoming call identification of the incoming call information;
a second sending module, configured to send the identification information to the terminal;
and the second receiving module is used for receiving the identity identification information and the user information sent by the terminal and associating the incoming call identifier with the user information according to the identity identification information and the association relation.
14. A terminal device, comprising: a memory for storing a program and a processor for controlling the terminal device to perform the method of transmitting user information according to any one of claims 1 to 5 when the program is run.
15. A server-side device, comprising: a memory for storing a program and a processor for controlling the server device to execute the user information receiving method of any one of claims 6 to 11 when the program is run.
16. A storage medium, characterized in that the storage medium stores a program, wherein the program, when executed by a processor, controls the processor to perform the method of any one of claims 1 to 11.
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CN108416485A (en) * 2017-07-25 2018-08-17 平安科技（深圳）有限公司 Method for identifying ID, electronic device and computer readable storage medium

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