CN101422025A - A method and system for enhancing voice calls, such as enhancing voice calls with data services - Google Patents

Abstract

A method and system for enhancing voice calls is described. In some examples, the system receives a dialed number from a user associated with a voice call, determines that the voice call is associated with a party capable of providing data services to the user, and provides data services to the user. In some cases, the system provides the data services to the user during the voice call. In some cases, the system provides the data services to the user in lieu of the voice call.

Description

Be used to strengthen audio call, such as utilizing data, services to strengthen the method and system of audio call

The cross reference of related application

The application requires the priority of following patent application: on February 7th, 2006 submitted to, title is the U.S. Provisional Patent Application 60/771 of " METHOD FOR PERFORMING INTERACTIVE SERVICES ONMOBILE DEVICE; SUCH AS TIME OR LOCATION INITIATEDINTERACTIVE SERVICES ", 514, and submission on January 5th, 2007, title is the U.S. Provisional Patent Application No.60/883 of " CALL INTERCEPT METHODS; SUCH ASINTERACTIVE VOICE RESPONSE NAVIGATION ", 609, each application wherein all is incorporated herein by reference in full.

Background

In recent years, the use to mobile device increases fast.This increase is partly owing to obtainable service on mobile device causes.Except traditional audio call, mobile device allows the user to communicate by Email, text message transmission, instant message transmission or the like.Some mobile devices provide music playback, video playback, recreation, photograph taking and have shared and other guide, thereby usually carry out alternately with the user by the full color demonstration.

Although these additional abilities are arranged, the user does not utilize these abilities when using its mobile device to dial (or reception) audio call.Just, using mobile device by data channel (such as text message) when communicating, the user can utilize photo and send photo with described text message, thereby makes several different ability co-operations of described mobile device.On the contrary, the user does not utilize other abilities of described mobile device during voice communication.

Exist above-mentioned and other problems about current use to mobile device.

The accompanying drawing summary

Fig. 1 illustrates the schematic diagram that can implement the self-service mobile device of call intercepting method and client thereon.

Fig. 2 illustrates the schematic diagram that is used to implement the self-service system architecture of call intercepting method and client.

Fig. 3 is the schematic diagram that the system architecture of the mobile device that is used for network-based services and Fig. 2 is shown.

Fig. 4 is the schematic diagram that the architecture of the mobile device that is used for Fig. 1 is shown.

Fig. 5 illustrates the figure that is used for providing in this locality the demonstration on the mobile device that client supports.

Fig. 6 A illustrates the flow chart that is used for tackling and being redirected at the mobile device place the basic routine of customer service support call.

Fig. 6 B illustrates the flow chart that is used for tackling and being redirected at the mobile device place detailed routine of customer service support call.

Fig. 7 A illustrates the routine that is used to tackle audio call and the data, services of process enhancing is provided.

Fig. 7 B illustrates the routine that is used for determining corresponding to the data, services of a certain audio call number.

The example that provides through the data call that strengthens is provided the shown display screen of Fig. 8 A-8C.

Fig. 9 illustrates the routine that is used for from the audio call trigger data service that starts.

Display screen illustrated in fig. 10 is illustrated in the example that data, services is provided under the situation that does not have voice to connect.

Figure 11 illustrates the routine that is used for by user ID visit mobile device information.

Figure 12 illustrates the calling control ability interception that utilizes SIM/USIM (universal subscriber identity module) and is redirected routine from the customer service support call of mobile device.

Figure 13 is the example that illustrates by the computer demonstration of employed facility information of call center agent and configuration data.

Figure 14 illustrates the example that the computer of the enlarged image of mobile device shows, it comprises the current content of the demonstration of this mobile device.

Figure 15 is the mobile device display screen that subscriber's the proactive notification message that changes about network is shown.

Figure 16 illustrates script and the mutual handling process of the replacement between the interactive speech recognition system that operates on the mobile device.

Figure 17 is illustrated in to receive from the mutual handling process between Workflow system and other network elements after the calling of mobile device.

At this title that provides only is for purpose easily, and not necessarily influences claimed scope of the present invention or implication.

In the accompanying drawings, for easy to understand and conveniently, identical Reference numeral identifies element or the action with identical or similar functions with abbreviation.In order easily to identify the discussion to any particular element or action, the one or more highest significant positions in the Reference numeral refer to the drawing number (for example element 1110 is introduced for the first time and discussed about Figure 11) of introducing this element therein for the first time.

A part of this disclosure comprises the content of requirement copyright protection.The copyright owner does not oppose that anyone appears at patent document of patent and trademark office or the appearance in the record to patent document or patent disclosure (comprising accompanying drawing) according to it and xeroxs and duplicate, but in any case the copyright owner keeps every other copyright.

Describe in detail

To the present invention be described about each embodiment now.For complete understanding these embodiment of the present invention and can describe these embodiment, following description provides detail.Yet it will be understood to those of skill in the art that not to have putting into practice the present invention under the situation of these details.In other examples, be not shown specifically or describe known 26S Proteasome Structure and Function, in order to avoid unnecessarily fuzzy description embodiments of the invention.

Plan according to its most widely rational method explain employed term in the description that provides below, even described term be in conjunction with employed to the detailed description of some embodiments of the invention also be like this.Some term even may be emphasized below; Yet in this detailed description one joint, will specifically clearly define any term that plan is explained according to any restricted mode.

A kind of system and method that utilizes data, services to strengthen audio call has been described.Described system can receive indication (such as the dial number that cries) to audio call, the described audio call of interception in case determine the number that cries dialled whether be associated and provide described data, services for the user with data, services.In some cases, described system can provide data, services during ongoing audio call.In some cases, described system can tackle audio call, determine that this audio call is associated, finishes voice and is connected and proceeds to data and connect with data, services.

Described system can provide content by the user that is shown as on user's the mobile device after having determined a certain audio call and data, services is associated.Described system can display graphics or other vision contents, song, tone or other audio contents and the other guide that can be provided to user's transmission.

In some cases, described system utilizes data, services to strengthen audio call.For example, described system can set up audio call on the user of mobile device and the voice communication passage between the callee.Described callee for example can be merchandising or the retail shop of commodity for user's selection is provided.Except the audio call of being set up, described system can also provide the data content that replenishes described audio call to the user, such as relevant with interior perhaps theme in the described voice communication directly or indirectly content (for example when the user ordered one or multinomial described commodity by word of mouth, described system can provide the selection of menu item by described data channel for the user).

In some cases, described system utilizes data, services to replenish audio call.For example, described system can set up audio call between user and callee, and utilizes data communication to replenish described audio call subsequently.For example, the user can call out a certain side so that order a certain commodity, and described system can finish described voice and set up data between described user and described callee to be connected.Subsequently, this user can place an order by described mobile device (such as by the demonstration on the described mobile device), and to the data of described callee's transmission about described order.Described system can promote data (such as the displayable content) exchange between described user and the described callee subsequently, till having descended described order.

Suitable system

Fig. 1 illustrates the mobile device 100 that can implement according to the call intercepting method of several embodiments of the present invention thereon.Receiver/demodulator 104 receives the signal of being launched and rebuilds described original transmitted signal by antenna 102.Described transmitting is sent to microcontroller 106, and it comprises decoder 108, processor 112 and RAM (random access memory) 114.Described decoder 108 becomes described conversion of signals significant data and interface to other equipment.Decoded data is imported 110 with the subscriber and is sent to described processor 112.In addition, described mobile device can also comprise optional assembly, and such as the automatic data accquisition Unit 120 that are linked to this processor 112, it can comprise automatic RFID (radio-frequency (RF) identification) label reader, magnetic card swipe reader, barcode reader or the like.Additionally or alternatively, described mobile device can comprise bio-measurement reader (for example thumbprint reader, voice fingerprint identification function or the like) and/or medium output equipment (for example MP3 player, TV tuner/player or the like) 120.Described mobile device can also comprise subscriber identity module (SIM) 122 or other Universal Integrated Circuit Cards (UICC) (such as general SIM (USIM) or removable subscriber identity module (RUIM)).The output of described processor 12 can be stored in the programmable non-volatile memory 116 or be stored in the described RAM memory 118.

Fig. 2 illustrates the system architecture that is used to implement various call intercepting methods.Described system architecture comprises three parts: based on service 200, mobile device 100 and the network-based services 204 of mobile phone.Fig. 1 and provide in this discussion describes implementing the suitable telecommunications of the present invention or the concise and to the point generality of computing environment therein.Though there is not such requirement, but will describe each side of the present invention in the general situation of computer executable instructions below, described computer executable instructions for example is the routine of being carried out by all-purpose computer (for example mobile device, server computer or personal computer).Those skilled in the art will recognize that, can utilize other communications, data processing or computer system configurations to put into practice the present invention, comprising: internet equipment, portable equipment (comprising PDA(Personal Digital Assistant)), the honeycomb that can wear computer, form of ownership or mobile phone, multicomputer system, based on consumer electronics device microprocessor or programmable, set-top box, network PC, minicom, mainframe computer or the like.In fact, term " computer ", " main frame " and " master computer " and " mobile device " and " mobile phone " generally are used interchangeably at this, and refer to any the said equipment and system and any data processor.

Each side of the present invention can be embodied in dedicated computing equipment or the data processor, and it is programmed especially, disposes or is configured to carry out will be at this one or more computer executable instructions of explaining in detail.Each side of the present invention can also be practiced in the distributed computing environment (DCE), wherein each task or each module are by carrying out by the teleprocessing equipment of communication network link, and described communication network is such as being Local Area Network, wide area network (WAN) or internet.In distributed computing environment (DCE), each program module both can be arranged in local memory storage device, also can be arranged in remote memory storage device.

Each side of the present invention can be stored or be distributed on the computer-readable medium, comprising chip (such as the EEPROM semiconductor chip), nanometer technology memory, biological memory or other data storage mediums of magnetic or optical readable computer disks, hardwired or pre-programmed.In fact, can be distributed on the internet or on other networks according to computer implemented instructions, data structure, screen display and other data of each side of the present invention on the transmitting signal that (comprises wireless network), is distributed in propagation medium on (such as (a plurality of) electromagnetic wave, sound wave or the like) in a period of time, perhaps it may be provided in (packet switching, circuit switching or other schemes) on any analog or digital network.Those skilled in the art will recognize that, some parts of the present invention resides on the server computer, simultaneously corresponding each several part reside in such as move or portable set client computer on, though therefore described some hardware platform at this, each side of the present invention is equally applicable to the node on the network.In an alternative embodiment, described mobile device or portable set can be represented described server section, and described server can be represented described client part.

But described service 200 based on mobile phone can comprise executive software, software arrangements, hardware configuration and control and mobile phone operating system interface.As disclosed in this, but described executive software can include but not limited to be stored in (by hardware or wireless connections for good and all and connect provisionally) any software program on described mobile device or the memory devices that is associated.Described mobile device 100 can comprise Verification System 208 (for example authenticating by SIM), hardware interface 210, reporting system 212, script interface 214, script platform 216, data 218 and script 220.Described network-based services 204 can comprise that one or more networks 206, mobile network serve 222, Mobile Network Operator customer service system 224, host information management system 226, the script 228 that upgraded and report data 230.Each assembly of described mobile device 100 and network-based services 204 will be described below.

Each assembly in the described mobile device 100 allows this equipment integrated service 200 and network-based services 204 based on mobile phone.Described Verification System 208 can implement SIM (subscriber identity module) or other based on the UICC card or independently authentication so that satisfy network requirement corresponding to desired level of security.But may not need but usually to recommend whether satisfy network demand at system authenticates.

The client that described hardware interface 210 can obtain with Network Based or phone supports service to carry out the needed hardware interface element of interface.The example of described hardware interface element comprises the change volume, changes frequency, obtains SIM (subscriber identity module) ID, connection status or the like from described SIM or radio hardware.Described reporting system 212 can be collected by the data of described mobile device report and with it and is forwarded to described network 206.Described reporting system 212 can also be encrypted so that the fail safe of increase is provided described handset identification information.Can encode to described information, thereby make to have only described host information management system 226 can decipher described handset identification information.

Described script interface 214 is served as and is used for client and supports the standard application DLL (dynamic link library) of serving.More particularly, described script interface 214 provides script 220 and various specific to the interface between the function of program hardware and executable.Described script interface 214 allows single customer service script is arranged on a plurality of operating systems and the hardware configuration.In addition, described script interface 214 comprises the standard A PI (API) that is used for described hardware/OS side and described script interface.

Described script platform 216 can mix and match calls by described script interface, so that setting on Information Monitoring like that as described below, change or the correction phone and execution additional function.216 authentications of described script platform, move and upgrade all scripts 220, report is upgraded and change manages, communicate with described host information management system 226, communicate with described GUI (graphical user interface) and management of consumer investigation and talks.Described host information management system 226 can be pushed to described script platform 216 to notice by any other network connection that USSD (unstructured. supplementary service data), SMS (Short Message Service), IP (Internet Protocol) or described mobile device are supported.Described script platform 216 can move described script 220 after authentication, and can be to described network 206 or to the described script 220 of described phone authentication.

Each assembly in the described network-based services 204 allows described mobile device 100 to communicate by letter and data therefrom with described network 206.Described network-based services 204 can comprise wired and wireless system.Described mobile network serves 222 can comprise one or more systems, comprising bill system, CRM (CRM Customer Relationship Management) system, supply system or the like.In addition, the mobile network serves 222 and can reply the data call that is undertaken by mobile device by computer network with standard network protocol (for example IP, DTMF (dual-tone multifrequency), SMS, USSD or the like).

Described Mobile Network Operator customer service system 224 also can comprise one or more systems that relate to customer service, comprising bill system, crm system, supply system or the like.Between the described mobile devices of described host information management system 226 controls and the described host customer back-up system alternately.Described host information management system 226 can be sent to described mobile device to renewal.Described mobile device adopts unique mobile phone ID or sequence number and Mobile Directory Number usually.Described report data 230 provides the storage for the report information of collecting from described mobile device.The script 228 of described renewal comprises the script that is offered described mobile device by described host customer back-up system.The script 228 of described renewal can be according to desired such of described host information management system 226 by management and determine version, and it can be at certain subscriber or subscriber's group and can comprise the request of talking and investigating at report and client.

Fig. 3 illustrates the system architecture that is used for described network-based services 204 and described mobile device 100.Described network-based services 204 comprises call center system 304, device data 306, subscriber's empirical data 308 and supply agency 310.Described call center system 304 can be the part of customer service system 326, and described device data 306 can be the part of performance management system 328, and described subscriber's empirical data 308 part that can be business information system(BIS) 330.Described call center system 304 can remotely be managed setting, and can wirelessly (over the air OTA) collects data from described mobile device 100 under the situation of permission not soliciting to the subscriber.Described call center system 304 can also be from described mobile device 100 automatic collecting device data (for example mobile phone ID and Mobile Directory Number) 306 and subscriber's empirical data (character of for example customer service problem) 308.Described device data 306 and subscriber's empirical data 308 can be integrated in the network-based services or independently be used.

Described supply agency 310 carries out with the script 228 and the report data 230 of described renewal alternately.Described supply agency collects the report data 230 that is associated with described device data 306 and subscriber's empirical data 308 from described mobile device 100.Described supply agency also comes real-time correct subscriber problems by transmitting suitable script to described mobile device 100.Script is sent to described mobile device 100 and is left with (host) usually in described network or its outside from the operation that described mobile device 100 is collected data.In addition, the script 228 of described renewal and described report data 306 can be stored in SQL (SQL) database 324.Described mobile device 100 can comprise that (for example implementing with C++) presents platform 312, optional UI (user interface) server 314, client 316 and script interface 214.Described client 316 generates and comprises the report of subscriber data and described report is sent to described network-based services 204.This client 316 from described network-based services 204 receive can correct subscriber problems script 320.Described script interface 214 allows to carry out single script by a plurality of operating systems and hardware configuration.In addition, described mobile device 100 can also comprise OS (operating system) 318, specific OEM (original equipment manufacturer) 322 and device hardware 320.In general, can customize described mobile device script or application by the compatible script (such as JavaScript) of European computing mechanism Association (ECMA).This software can be installed by manufacturer, perhaps for example can wirelessly install after making, special for based on the equipment of open OS especially like this.For equipment based on proprietary OS, can be during fabrication a little kernel is installed on the described equipment or can afterwards sometime with its flash memory to described equipment, and can wirelessly be installed in described complete client application on the described mobile device subsequently.

Fig. 4 illustrates the architecture that is used for described mobile device 100.Described platform 312, UI server 314 and the script processor 406 of presenting handled specific to the script 400 of operator or handling in the process of the script 400 of operator and related to.Script 400 specific to operator can comprise about bill information, bill payment, forwarded call, set up online photograph album and otherwise script, comprising those aspects (such as those aspects that the preferred, users interface is provided) specific to wireless service provider.The privately owned engine 408 of described OS comprises script database 410 and report database 412, and this engine utilizes the code 402 specific to OS.The code 404 that described script interface 214 is utilized specific to mobile phone.Code 404 specific to mobile phone can also be applied to SIM (UICC) 414, OS 318, specific OEM 322 and mobile phone hardware 320.

The demonstration 504 that is used for providing in this locality on the mobile device 100 that client supports is provided Fig. 5.With reference to figure 5 (and other screen displays), the representative phone or the computer demonstration or the web page that are used to carry out particular task described here are shown.Described screen provides the facility that is used for receiving the input data, such as the form with (a plurality of) field to be filled, menu selection, drop-down menu or allow to select in the middle of several options one or multinomial clauses and subclauses, button, slider bar, hypertext link or be used to receive other known users interface facility of user's input.Though illustrate and described ad hoc fashion to user's display message about some accompanying drawing, those skilled in the art will recognize that, can also adopt multiple other alternatives.Term " screen ", " the web page " and " page " generally are used interchangeably at this.

Described screen can be stored as show description, graphical user interface or on computer screen the additive method of delineation information (for example order, link, font, color, layout, size and relative position or the like), wherein will be displayed on layout on the described page and information or content and be stored in the database.In general, " link " refers to any URLs of the resource on the marked network, such as being described by the demonstration that tissue provided that has website or node on described network.Refer to any method of the automatic display information on computer screen according to any above-mentioned form and extended formatting in that this is normally used " show and describe ", described extended formatting for example is an Email or based on the form of character/code, based on the form of the form of algorithm (for example vector generate form), Flash form or matrix or position mapping.

The subscriber can make client support described demonstration 504 on number (such as " the 611 ") access screen 502 by dialling.Described demonstration 504 provides a significant problem tabulation 500 automatically for described subscriber, and it can answer common client's support issue.The subscriber can utilize more multiselect item button 508 downward rolling so that watch additional problem in described demonstration 504.The subscriber can utilize selector button 506 to select a problem from described tabulation.By selecting a problem to allow described mobile device 100 from the programmable nonvolatile memory 116 of this locality, to obtain related data.

Fig. 6 A illustrates the basic routine that is used for tackling and being redirected at described mobile device place the customer service support call.In piece 602, the subscriber dials and makes customer service support number (such as " 611 ") so that visit client support call center.Described subscriber's mobile device determine in this locality this number that cries dialled whether be stored in a certain number on this mobile device be complementary (piece 604).If described numbers match, then described mobile device are carried out action (piece 608) in the described customer service support call of this mobile device place local intercept and at this mobile device place as described below.In one embodiment, described mobile device can be tackled described incoming call and show the content (for example a series of help screen) of local storage or start to the browser of being scheduled to the web page by the network connection.If described number does not match, then described mobile device allows described calling is accomplished to call center's (piece 606).

Fig. 6 B illustrates the detailed routine 600 that is used for tackling and being redirected at described mobile device 100 places the customer service support call.In piece 610, the subscriber dials and makes a customer service support number so that visit client support call center.Described mobile device 100 determines whether to be redirected in the described subscriber's of local intercept calling and with it mobile device that operates on this mobile device and uses, and still should allow this subscriber's calling to continue (piece 612) under situation about not being redirected.(selectively, as described below, can be routed to described calling described call center or interactive voice response system (IVRS) and subsequently it be returned described mobile device.) described mobile device 100 determines whether these numbers that cry of dialling mate a certain number that is stored locally in the table.If described numbers match is then tackled described calling.If allow described subscriber's calling to continue (piece 614) under situation about not being redirected, then described call center determines whether to need to handle more items (piece 616).Handle more items if desired, then described call center so that handle this calling, and determines whether this subscriber's calling guide pad 612 should tackle this calling.If do not have more items to need to handle, then described subscriber's end of calling (piece 618).

If described mobile device 100 is determined the calling should tackle described subscriber at piece 612 places, then described calling is used (piece 620) together with routing messages to the mobile device that the required visit information of described mobile device leads on the mobile device that operates in described subscriber.In one embodiment, described mobile device can play sound or show that on display a dialogue tackled a calling to show.Described mobile device is used the signaling message that the calling that shows described subscriber has been blocked and is routed to described client's support call center and can receives the response message that returns by network signal technology (such as SMS or USSD).In piece 628, described mobile device 100 receives and handles any signaling message of using from described mobile device.Described mobile device can also receive from the self-service data of the specific consumers of described network.In piece 622, client supports the session utilization to use the data of this locality storage that receives on described subscriber's mobile device from described mobile device.Described mobile device can use multiple technologies to show described client's support issue and it be made reply.In piece 624, described mobile device solves described subscriber's support issue as described below in this locality.In an alternative embodiment, described mobile device obtains data or script so that solve described subscriber's support issue (piece 626) from described network as described above.

In an alternative embodiment, described call center determines whether to tackle described subscriber's calling and correspondingly guides this calling.Described call center can utilize IVRS (interactive speech recognition system) to communicate by letter with described subscriber.If described call center determines should not tackle described calling, then allow this calling to continue by this call center to handle (piece 614).If described call center determines to tackle described calling, then described calling is redirected gets back to described mobile device so that carry out this locality processing (piece 620).Therefore, get back to described mobile device if described calling arrives described call center/IVRS and is routed subsequently, the calling of then going to described call center can comprise visit information so that by SMS, USSD or other network signal technology the message route is got back to described mobile device.Described call center adopts software application to guide mobile device, thereby it handles it automatically from request that each mobile device received.

Strengthen audio call

With reference to figure 7A, the flow chart that is used to tackle audio call and the routine 700 of process enhanced service is provided is shown.In piece 710, described system receives the indication of the audio call that the user is started.In case described audio call is activated, described routine 700 just proceeds to piece 712 (at the voice connection aspect of described calling) and proceeds to piece 720 (at the possible enhancing of described calling).In piece 712, described system finishes, connects or set up described audio call.Described system keeps described audio call, receives in decision block 714 up to this system to show that described user has been through with till the indication of described audio call.If described system receives this indication, then described routine 700 proceeds to piece 716 from decision block 714, and the described audio call of described system finishing.

As before the audio call as described in piece 712, finishing, during or afterwards, whether described system is judged in piece 720 will strengthen described audio call.Described system will strengthen a certain calling such as some or all that continue to carry out in the middle of the multiple distinct methods so that determine whether in piece 722.To these methods be discussed about Fig. 7 B now.

With reference to figure 7B, wherein determining such as being used in the piece 722 whether the number that cries of dialling supports the exemplary process flow of the data capability that process strengthens to be shown as routine 760.Dial detecting after number that cries or the audio call that is started, described system checks in piece 770 through the number of data enhancing and the local data base 772 of script, and attempts dial this number and one of them the local number of storing that cry are complementary.Alternatively or additionally, described system can this number of crying of dial and a number range (such as known be the number range that strengthens through data) compare, perhaps can check this number itself (such as the specific alphanumeric character sequence of searching in this number).The number that cries of dialling can be discernible voice number format, perhaps can be any other alphanumeric input.

Described database 772 can be in the local storage of described mobile device (other positions that is in perhaps as described below).Described system can be updated periodically this database 772 after the change of datamation stream, data communication or the like.

If described system dial the numbers match of crying to being stored in a number in the described local data base 772 (perhaps being complementary) with a number range or number with specific character sequence, then described routine 760 proceeds to piece 795, and described system determines that this number that cries of dialling strengthens through voice.

(do not show otherwise that perhaps data strengthen) if described number is stored in the described local data base 772, then described routine 760 proceeds to piece 780.In piece 780, the number that the process data that are included on SIM (or UICC) card strengthen and the database 782 of script are checked by described system, and the number of attempting that institute dialled this number that cries and being stored in interior one of them of described SIM card database 782 is complementary.At the U.S. Provisional Patent Application No.60/849 of the title of submitting to simultaneously with the application, the further details about number storing on SIM card and/or script has been described among 390 (the attorney docket No.416588010US) for the common transfer of " SIMBASED METHODS; SUCH AS REMOTE LOGISTICS MANAGEMENTAND CONFIGURATION USING SIM BASED APPLICATIONS ".Certainly, number and script also can be stored in other places, such as by one or more other local data bases that wired or wireless connection connected (for example being stored on the laptop computer or game station with described devices communicating).

If the number that cries of dialling is matched a number (number that perhaps is matched a number range or has the specific character sequence) that is stored in the described SIM database 782, then described routine 760 proceeds to piece 795, and described system determines that this number that cries of dialling strengthens through data.

(do not show otherwise that perhaps data strengthen) if described number is stored in the described SIM database 782, then described routine 760 proceeds to piece 790.In piece 790, database 791 and/or the database 1192 that is included in webserver place checked by described system, and attempts dial number that cries and a certain number that is stored in one of them database 791,792 are complementary.Described system can pass through network 793 (such as internet or other networks) and be connected with described database.Public database can be checked by described system, such as the Mobile Servicing Center with database 791 (MSC).Database 791 can be HLR, VLR or any special use or public database.Described system can also check the number that comprises additional known process data enhancing and script specific to data in server storehouse 792 (such as network data base, workflow database or the like).

If to a certain number that is stored in one of them described network data base 791,792, then described routine 760 proceeds to piece 795 the dial numbers match of crying in described system, and described system determines that this number that cries of dialling strengthens through voice.If described number does not match, then described routine proceeds to piece 796, and described system determines that this number that cries of dialling does not strengthen through voice.

Refer back to Fig. 7 A, described system uses routine 760 to determine whether the audio call that is started supports data to strengthen in decision block 720.If described system determines the audio call that is started and does not support the data enhancement service that then described routine proceeds to piece 732, and continues as typical audio call, thereby in fact neglects any data enhancing aspect.Yet, if determining the audio call that is started in piece 1722 and Fig. 7 B, described system supports data, services, described routine 710 proceeds to piece 730, and this system shows through enhanced service.This system can be in decision block 724 scope of examination 727, can download or otherwise obtain content from other non-local data bases 729 by network 728.Described system can show the content that is stored in described local data base 725 and the one or more remote data base 1729.

After showing described content, described system determines in decision block 740 whether described audio call will finish.If described system determines described calling and will finish that then routine 700 proceeds to piece 716, and described system finishing should be called out.Described system can be from shown content, determine to finish described calling from user input or the like.If described audio call will keep connecting, then routine 1110 proceeds to decision block 750, and described system determines whether will continue to show described content.Described system can finish described demonstration (piece 752) subsequently, hiding described demonstration (piece 754) of user or continuation are shown described enhancing to the user.The duration that described system can import according to the user, connect according to the type of shown enhancing, according to described voice, select in the middle of the above-mentioned option one or multinomial according to lack User Activity or the like about shown content.

In addition, in some cases, routine 700 can proceed to piece 750 (decision of described system continued or finished to show the data, services through strengthening this moment) from piece 716 (the described audio call of described system finishing this moment).To these situations be discussed in further detail about Fig. 9 below.

Therefore, described system allows call intercepting method described here to provide data, services for the audio call with data, services ability.Described system can provide data, services such as the content of Visual Display for the user.Can from the local cache of the content being stored in described mobile device, obtain described content or when being subjected to asking, it is pushed to described mobile device from the service provider.

With reference to figure 8A-8B, the display screen of explanation through the example of the data call of enhancing is shown.For example, the user wants to order pizza, and imports the number of its favorite pizza take-away " pizza express delivery ".In Fig. 8 A, display screen 800 is depicted user's main rear projection screen 820 and number " 1-800-PIZZA-ME (749-9263) " 810.In case dial cry after, user's mobile device just is accomplished to the audio call of 1-800-749-9263.

After finishing described audio call, described equipment is determined the data, services of this number support through strengthening of crying of dialling, and starts at requests for content.Described system can use some or all the number searching method through strengthening in this discussion.

In addition, token of coding in the string can be at described group in described system, and the input of crying of dialling was the part through the data link identification of enhancing below it showed.For instance, this is dialled the string that cries and may relate to from URL " http://www.18007499263*669 " and obtain content through strengthening such as " 1-800-749-9263*669 ".

Receive through the content that strengthens from the pizza express delivery after, described equipment is shown to described content the user of this mobile device.For example, Fig. 8 B provides screen 830 and 840 with the example as the content that is shown to the user.In this embodiment, described system is at first to described user display screen curtain 830.Screen 830 comprises the content 835 relevant with obtainable pizza size.After the selection that receives from the user, described system can demonstrate screen 840 subsequently, and it has the relevant content 845 of type with pizza lid material.Can remotely upgrade described demonstration (certainly, described request also can be that voice or key are pushed input) along with the user makes oral request by described voice connection.In these cases, described screen is used for to the obtainable selection of instruction manual (this is similar to and gives custom menu in the restaurant).In case described user selects, callee's (being an employee in the restaurant in this embodiment) just is pushed to content this user's mobile device, thereby makes this user's mobile device upgrade described demonstration.Additionally or alternatively, described system can import the selection of reception from the user by soft key or hardkey.In these cases, the user can select by shown content.

Select (in this embodiment, the user has selected a large size peperoni pizza with super many dips) in case the user has done, as shown in Fig. 8 C, described system just can be pushed to content this user's equipment, so that show the order result.In screen 850, described system shows this user's order details 855.This user can confirm an order by word of mouth, perhaps can be by soft key 857 its affirmations of input.In this embodiment, described system subsequently (by screen 860) show the order details 865 confirmed and ask to pay.Similarly, the user can be by word of mouth or is provided information (such as credit number, PIN number or the like) by key input 867.In case receive described payment and finish transaction, described system just can show that is confirmed a screen 870, and it illustrates described order and payment details 875.Described system finishes described calling subsequently and removes described demonstration.Yet, described system can also finish described audio call and upgrade described demonstration (such as such demonstration is provided, its described order is shown as " in the preparation ", " in transporting ", " sending ", " transaction is finished " or the like) based on the state of user's order.Described system can abandon or preserve any or all demonstration according to user preference subsequently.

As mentioning at this, in some cases,, described system support data to strengthen in case determining the number that cries of dialling, this system just stops completed audio call.In these cases, described system uses the number that cries of dialling to come the loading and the operation of trigger data enhancing script (such as script discussed above), thus make described system can be under the situation of not setting up the voice connection displaying contents.

With reference to figure 9, the routine 900 that is used for from the audio call trigger data service that is started is shown.In piece 910, described system receives the indication of the audio call that is started (dial be a certain telephone number such as the user).Before described audio call is finished, during or afterwards, described system attempts in decision block 920 determining whether the number that cries of dialling supports data, services.Described system can adopt the method for discussing about Fig. 7 B or other places in this article.If described system determines the number that cries of dialling and do not support data, services, then routine 900 proceeds to piece 930, and described system finishes described calling as normal voice calls, otherwise described routine proceeds to piece 940.

In piece 940, described system can carry out one with dial the script (perhaps being associated) that the number that cries is associated with similar number.Described script can finish described audio call subsequently and as begin to user's displaying contents in piece 950.Described content for example can with the content class of discussing about Fig. 8 A-8C seemingly.Described script can be to display screen output text, image or the other guide of subscriber equipment.Described script can be by the loudspeaker plays audio frequency of described equipment.Described script can carry out user interactions by menu navigation, button press, speech recognition or the like.Described script can start web browser or other independent utility.The example of this content will be discussed now.

With reference to Figure 10, explanation provides data, services under the situation that does not have voice to connect example is shown.For example, user 1010 see advertisement so first " on your mobile phone, dial be ' MADONA ' in case try to be the first preview she new CD! ".This user is input to M-A-D-O-N-A in its phone (screen 1020), and presses the transmission button.As shown in screen 1030, before carrying out the voice connection, described system start-up is corresponding to the web browser (for example http://www.madona*669.com) of dial this number that cries.Described web browser provides the information relevant with described advertisement, such as obtainable the tinkle of bells 1032, song fans gathering's information 1034, CD information 1036 or the like.Therefore, described system provides content to the user under the situation of not setting up the voice connection.

In some instances, but described system can provide display data content or other data content relevant with the interior perhaps theme of being discussed to the user during the audio call during described calling.For example, described user may wish from callee's order goods and want to see the picture of described commodity.The representative of carrying out voice communication with the user can receive from this user's request and send the picture of described commodity by data channel during described audio call.In some cases, described system can use speech recognition software or other similar software determine the user to callee inquiry about the situation of the commodity of being asked, obtain the picture relevant and described picture be sent to the callee with the commodity of being asked.

By called number identification mobile device

In some instances, described system can identify mobile device from the information that is received by called number (such as the customer service number).Described system can provide information or provide information with called number by unique identifier in called number, thereby makes the customer service representative can receive the information about described mobile device when being called out.

Unique identifier is any numerical digit or the numerical string that can identify a certain mobile device in the middle of other mobile devices.Described system can generate unique identifier according to multiple mode, perhaps utilizes device-dependent identifier.In some cases, described system can use the Mobile Equipment Identifier such as International Mobile Equipment Identity (IMEI) or Electronic Serial Number (ESN).IMEI is a GSM equipment mark symbol unique in the middle of all GSM equipment, and can be that 16 decimal digits are long.ESN identifies a CDMA phone uniquely and can be that 10 numerical digits are long.In other cases, described system can use the telephone number of described mobile device as unique identifier.

In some cases, described system can generate identifier.For example, the server that is associated with the service provider or the manufacturer of described mobile device can generate identifier and send it to described equipment by data channel.Described server can generate identifier according to multiple mode, thereby makes described identifier can serve as data base key.For example, described server can generate a Serial No. with as described identifier.

With reference to Figure 11, the routine 1100 that is used for by user ID visit mobile device information is shown.In step 1110, described routine is created or is obtained unique identifier, such as creating or obtaining GUID (GUID) after the user starts audio call.In some cases, described system can utilize call intercepting method described here to determine that described user dials and be the customer service number, and starts script so that obtain this user's unique identifier.

In step 1120, described system described unique identifier append to the customer service number that cries of dialling and send described audio call.In some cases, described system appends to the number that all groups cry to described unique identifier.In some cases, described system appends to described unique identifier the number that is associated with the facility of the number that can handle expansion.The number of expansion can refer to the number that the institute's dial number that comprises the callee adds additional unique identifier.In some cases, described system uses certain methods described here to determine whether described number can receive the number of expansion.

In step 1130, described system at the customer service center (or other facilities) locate to receive the number of described expansion.In step 1140, the visit of described system is about the information of the equipment relevant with received unique identifier.Described system can receive this information before receiving described calling, and can utilize described unique identifier to obtain this information.For example, described system can comprise database, and described database relates to unique identifier and corresponding state or other report informations of mobile device.After receiving the unique identifier of calling out and being added, described system can be complementary received unique identifier and the similar unique identifier of storing, and obtains the information about described mobile device.The information of being obtained can be the diagnostic message of obtaining from described equipment or receive from described equipment.For example, described system can start or Run Script on described equipment, the diagnosis of described script executing or other information gatherings and this information is sent to described database.Described system can be subsequently the unique identifier of the information that is transmitted and described equipment relevant and with described information stores in described database.Therefore, described system make the representative of customer service center can before voice dialogue takes place, receive about the characteristic of mobile device (and/or the calling party who is associated) or state dynamically or the information of recent renewal.

Receive result of information as representative from described user identifier, customer service is called out can be shorter and more effective, and this is to go wrong because described representative may be diagnosed under the situation that need not to receive from user's too many information.For example, the service provider can revise or optionally determine should obtain what information after receiving unique identifier.Described service provider can use historical information about previous calling, about described equipment or calling party's historical information, perhaps can determine it is represented Useful Information.

In some instances, the SIM/USIM (universal subscriber identity module) on the described mobile device can be used to interception and redirected customer service support call.Figure 12 illustrates that the calling control ability of utilizing described SIM/USIM (universal subscriber identity module) is tackled and is redirected routine from the customer service support call of described mobile device.This alternative embodiment is used the built-in capabilities of 3GPPTS11.14 compatibility (or similarly) SIM or USIM to carry out and is called out control, thereby gets back to mobile phone by SMS, supplemental services control string and/or other control commands Network Based and mobile phone re-routing at the calling of supporting usually.Allow routing call under the situation that does not change the handset dialing program like this.

As shown in Figure 12, described subscriber at first dials on described mobile device and is a number (piece 1201).If the number that cries of dialling and the number that is stored on this mobile device do not match, then described calling proceeds to described call center (piece 1204) under the situation that not have interruption.If the number that cries of dialling and a number that is stored on the described mobile device be complementary, then the SIM card on this mobile device is utilized control command or the like the described calling of interception of SMS, supplemental services control string, Network Based and mobile device and it is redirected to described mobile device (piece 1802).

In one embodiment, described SIM card can send a command to described mobile device by SMS and support to use (piece 1210) so that start.In another embodiment, described SIM card can send a command to described mobile device by USSD (unstructured. supplementary service data) and support to use (piece 1212) so that start.In yet another embodiment, described SIM card can send a command to described mobile device so that start to the browser (piece 1214) of a certain URL.In an alternative embodiment, described SIM card can be based on the browser of SIM or use and show support function (piece 1216).In addition, the mobile device with senior SIM ability can send a command to described mobile device and use (piece 1218) so that start resident support, perhaps sends a command to described mobile device so that (piece 1220) used in the support that starts on this equipment itself.

Network-based services 204 can inquire about, is provided with, preserves and recovers the setting on described mobile device and the SIM card automatically or carry out other functions.Alternatively or additionally, described mobile device can be on this equipment the local diagnostic script of carrying out so that collect user, equipment and network data.This script can (OTA) be loaded by wirelessly, and can be loaded at any point, and perhaps it can start from call center agent desktop computer.By being started by agency or mobile device, the diagnostic script on the described phone is all automatically initiatively started, so that solve the problem that the subscriber ran into.In one embodiment, described mobile device or described call center agent can wirelessly be collected all information needed by script and need not to inquire the subscriber.

Described system can also solve the mobile phone problem and write down described problem and how to be solved.Described Internet Service Provider can provide initiatively diagnosis so that proofread and correct the allocation problem that great calling drives automatically, thereby proofreaies and correct above-mentioned mobile phone problem and reduce the number of times of being supported circuit by subscriber's called customer.

With reference to Figure 13, the example that computer shows is shown, it illustrates facility information and the configuration data that is used by call center agent.When in the calling that is in the subscriber, described agency can wirelessly send diagnostic command to described mobile device from his/her desktop computer.In response, described mobile device obtains or collects diagnosis and state information, and described information is sent back to described agency's computer by described network.In this manner, agencies can proofread and correct problem apace when calling out with described subscriber's the first time, and carry out tediously long task or require described subscriber callback on land line from the described subscriber of failed call.For example, network-based services 204 will need not to require the subscriber to remove its battery so that the mobile device identification data is provided, and this is because described data will be reported to described network-based services in real time automatically.

As can be seen from Figure 13, described system can show about described mobile device and possessory details thereof to call center agent on computers automatically.Web browser or customer service show that 13 comprise options menu 1312, report and history portion 1308 (for example APN tabulation, memory analysis, list of application or the like), the possessory name of mobile device, this possessory account number and telephone number, MSISDN (travelling carriage integrated services digital network network) number, international mobile subscriber identity (IMSI) and about the details of described phone itself, described details is such as being manufacturer, model, firmware version, sequence number and IMEI (International Mobile Station Equipment Identification symbol).Other labels show the historical of described mobile phone and other mobile phones that are associated with described subscriber, telephone number, SIM or the like when selected.Equally as shown in Figure 13, described system can show media file counting 1310, the sum of the dissimilar file (such as photo, audio frequency, video) of its expression, the position of these files, described file and size or the like.

Therefore, network-based services 204 can use standard web browser to come to carry out mutual with report and from described web browser to described mobile device remote give an order.In this manner, described network-based services 204 or described call center agent can remotely be monitored subscriber and mobile device activity, thereby notify described subscriber when the problem of generation, rather than just do when described subscriber Reports a Problem and put up a notice.

Possible what is more important, via described system, described call center agent can be by the action on the described mobile device of his or her computer starting.For example, as described shown in the medium display part 1310, described call center agent can be selected " selection " button so that carry out " move is to storage card " function, and this function allows described call center agent that the in-line memory of file from described mobile device moved on the mobile memory card this equipment.Other options are included as the subscriber and start local Multimedia Message transmission service (MMS) guide, photo is moved to online photograph album, subscriber's audio analysis or the like is shown.Equally, described call center agent can be selected the suitable button on described report/report history portion 1308, so that visit IP available Network Access Point name list, analyze and currently how to use memory on the described mobile device, list the current application that is loaded and/or is just moving on described mobile device, media file type is counted (as shown in part 1310) and listed content corresponding to the application registration of above-described function.

As shown in figure 14, by clicking at the little image 1402 that shows the described mobile device shown in 1302, the computer of described call center agent shows a pop-up window 1404, it is characterized in that the enlarged image of described mobile device, comprising the current content of the demonstration of this mobile device.Described call center agent or customer service representative can be subsequently with described window 1404 in the image of described mobile device mutual, so that remotely and virtually start the button on the described mobile device, if wherein described mobile device has touch-screen, then comprise to this equipment sending the touch-screen order.Allow described call center agent that described equipment is controlled temporarily like this, so that diagnose or dispose.

Remotely startup shown in Figure 15 is moved or is provided teledata to arrive an example of described mobile device, wherein said mobile device is carried out the active of this equipment itself is monitored, and wherein should be used for the change of monitor network availability and state by suitable script or mobile device.Equipment on described subscriber's the mobile device is used can the automatic monitoring equipment setting, configuration, network availability and network state.Therefore described mobile device can make response to network event (in the network that roams into the 2.5G type), and this makes local stored script information make alarm to the user.In the example of Figure 15, described mobile device has roamed into outside the Video service district, thereby the subscriber can't send or receiver, video.Yet a script on the described mobile device provides the application that shows audio call, text message and many other lower bandwidths still available notice to the user.Described mobile device script is showing that showing one on 504 indicates dialogue 1502.Thisly can may attempt outside service area, sending or avoid supporting the costliness at center to call out during receiver, video the user for the useful message of subscriber.Described mobile device script can also record and reporting event or mistake.In addition, described mobile device is used and can also be reconfigured described mobile device automatically in roaming, perhaps can add new network configuration.(those skilled in the art will recognize that term mobile device " script " and " application " can be exchanged use in this article sometimes.)

The system that comprises described network-based services 204 and described mobile device 100 can be used to collect and summarize from the data of described mobile device or measure.It is movable so that periodically report to described network-based services to write down and catch mobile device automatically.Collected data can be used to determine which application just is being used and the frequency of the described application of user capture.Collected data can be used to the performance engineering system and can or measure the collection business intelligence from the large number quipments resident data.

The collection that this mobile device is measured starts from by the Virtual network operator definition for the data of collecting.All mobile device activities can or be cached on the described mobile device and periodically be provided by local record gets back to described network.This recorded data can comprise network event and message.The wireless script that offers described mobile device by described Virtual network operator can be indicated described equipment that what is collected and be measured and according to what frequency collect.For example, described service provider can be programmed for described mobile device periodically the state and the functional status thereof of the executable program that (such as every month) install to described network-reporting.Can carry out the state of described executable program by API (API) function of calling by described reporting system.

By being stored in the above-mentioned script on the described mobile device, user and network data are locally stored for periodic report, and described collection can meet the privacy policy of described Virtual network operator and invisible to the subscriber simultaneously.Available database and Reporting Tools can import and use the data of described periodic report.This Reporting Tools can generate and be formatted as the report that comprises business intelligence and data warehouse or data mining.As a result, this data can strengthen the network performance engineering system at an easy rate.In general, be also to be possible although many other are measured: owner information from some tabulations of measuring of mobile device collection below, phone is provided with, IMEI, battery levels, battery levels history, the percent time that charger connects, volume level, the tinkle of bells, profile is used historical, the number of times of hard reset or history, the contact counting, the application of being installed, network settings, signal strength signal intensity, radio frequency, tower ID, carrier wave ID, visit carrier wave ID, base station history, carrier wave ID history, telephone number, voice mail number, mobile phone ID, the video camera function, SIM ID, the audio recording function, screen resolution, the screen color depth, operating system (OS) version, date and time, email configuration, hardware manufacturing/model, firmware version, audio playback capability, language, memory and employed memory percentage, employed connection status or connection type, volume level, ON/OFF backlight, sound event, profile, the SIM contact person, device powers down opportunity, device sleeps, fail safe is provided with, keypad lock, profile, and SIM lock.Can be to the visit of any above-mentioned data by scripting, thus make described Internet Service Provider can determine which mobile device which to be collected from measures.Described service provider can also catch activity (for example using beginning, network state, cell tower ID) but and produce standardized scripting function, but described standardized scripting function can be combined and is that the user produces the service to the situation sensitivity.

In some instances, described system can expand the use to interactive voice recognition (IVR) system.Described system can from Workflow system or other network elements be collected or reception data or other information, and after receiving from the calling of mobile device described data are offered a certain representative or IVR system.

With reference to Figure 16, wherein having illustrated that the script that operates on the mobile device and a kind of replacement between the interactive speech recognition system are shown as routine 1600 alternately.In this embodiment, in piece 1655, the application or the script that operate on the mobile device wish to carry out alternately with the IVR system.In some cases, before starting described calling, described system can communicate with a Workflow system, so that by data channel device diagnostic information is sent to a server (such as the server relevant with the customer service center).For example, operating in script on the described mobile device can determine incorrect configuration and attempt under the situation that user or customer service agent is not proposed alarm from the described configuration of dynamic(al) correction.In piece 1660, described system start-up proceeds to piece 1630 to the audio call and the described routine of described IVR system, and script wherein described here is handled beginning.In some cases, when starting described audio call, described system can append to the number that cries of dialling to additional numerical digit (such as unique identifier described here).

In piece 1630, described system handles directive script.In the process of processing scripts instruction, described system can carry out some or all of actions or the function of describing in piece 1631-1638.Except shown in the figure, described system can carry out described action according to various other sequences and order.

Described system can synthesize the DTMF sequence on analog line in piece 1632.Described system can identify DTMF sequence on the analog line and/or mutual with it in piece 1633.Described system can send data or order Workflow system in piece 1634.Described system can receive data or the order from Workflow system in piece 1635.Sending and/or receiving the process of data or order from Workflow system, described system can be connected with workflow server by many data channel, such as SMS passage, IP or IP6 passage, USSD passage or the like.

Described system can upgrade demonstration on the described mobile device or associated or other GUI in piece 1636.For example, described system can present menu on the described GUI to the user.Described system can receive in piece 1637 from the soft key on button press, the GUI and user's input such as push.In piece 1638, described system can carry out action (such as other actions described here) other scriptings or that strengthen.In addition, described system can break the simulation connection line with as one of them action at piece 1631.In case handled directive script and carried out action, described routine just arbitrary in the middle of the piece 1631-1638 or all pieces proceeds to piece 1640, and described system finishing script is handled.

With reference to Figure 17, wherein having illustrated that the mutual handling process between Workflow system and other network elements is shown as routine 1700 after receiving from the calling of mobile device.In piece 1710, described system receives incoming call, such as coming self-operating IVR to strengthen the calling of the mobile device of script.In piece 1720, described system obtains instruction, instructs such as VXML.Though the VXML instruction is shown in this embodiment, described system also can implement with other language.In some cases, described system can communicate by http or other passages and Workflow system obtaining when instruction.Described Workflow system can send or receive data by data channel (such as SMS passage, USSD passage, SS7 passage, intermediate server or the like such as the webserver) from described mobile device via workflow server.

In piece 1730, described system determines that described incoming call still connects and proceeds to piece 1750, otherwise proceeds to piece 1740 and finish.In piece 1750, the instruction that described system handles is obtained.Handled instruction can be enabled in the some or all of actions shown in the piece 1751-1756.Described system can start described action according to order not shown in Figure 17 or sequence.

In piece 1751, described instruction can be so that described system reads or writes data on described network.Described system can use the data that send or receive in piece 1760 and 1770 when reading or write data.Described system can also obtain CGI scripting (such as the CGI scripting of being returned by GET, POST etc.).In addition, described system can carry out other actions not shown in Figure 17.

In piece 1752, described instruction can be so that received language and the keypad tone (transferring such as dtmf tone) of described system identification.In addition, described system can identify calling part ID information or other expansion numerical digits (such as the unique identifier that is added).Described system can use the numerical digit that is identified to obtain data record from workflow server subsequently.

In piece 1753, described instruction can be so that described system plays audio file.In piece 1754, described instruction can so that described system the text synthetic speech.In piece 1755, described instruction can be so that described system disconnects or diverting call.In piece 1756, described instruction can be so that part or all of an audio stream of described system log (SYSLOG).After some or all actions in having carried out piece 1751-1756, described routine proceeds to piece 1720 and instructs with products for further.

Conclusion

Unless clear and definite requirement separately in context, otherwise in whole specification and claims, " comprising " speech should be explained according to the meaning of inclusive, rather than explain according to the meaning of exclusiveness or exhaustive; That is to say, explain according to the meaning of " including but not limited to ".Term " connection ", " coupling " or its any distortion mean any connection or couplings direct or indirect, between two or more elements as used herein; The coupling of the connection between these elements can be physics, logic or its combination.In addition, when using " at this ", " above ", " below " in this application and having the speech of similar meaning, it should refer to the application's integral body, rather than refers to any specific part of the application.Under the situation that context allows, the superincumbent detailed description in detail uses the speech of odd number or plural number also can comprise plural number or odd number respectively in the part.When the tabulation of mentioning two or more projects, " perhaps " speech has covered to be explained below all of this speech: any project in this tabulation, all items in this tabulation, and any projects combo in should tabulation.

Above the detailed description of embodiments of the invention is not planned to be exhaustive or to limit the invention to top disclosed precise forms.Though described specific embodiments of the invention and example for illustrative purpose in the above, those skilled in the art will recognize that to have multiple equivalent modifications within the scope of the invention.For example, though according to provided each process or piece to definite sequence, but alternative embodiment can be carried out the system that routine with each step or employing have each piece according to different orders, and can delete, moves, adds, segments, makes up and/or revise some processes or piece.In the middle of these processes or the piece each can be implemented according to multitude of different ways.In addition, carry out though each process or each piece are shown as serial sometimes, these processes or piece be executed in parallel alternatively also, perhaps can carry out at different time.

In addition, described mobile device can adopt the application of many other the local storages except above-described.For example, described mobile device can comprise the IVR system of himself, rather than adopts the IVR system at place, described call center.Therefore, the subscriber browses a series of ivr menus so that visit desired information, and some information wherein can be stored on the described phone.Yet an option among the described local IVR can be to make the described client's support call of described device call center.

In another alternative embodiment, described system can be provided to the link of the web page of being supplied by described wireless service provider, and wherein said link is the specific web page of going to direct solution demand relevant with the current state of user's mobile device or problem.When mobile device had the web browser and connects to the adequate data of described service provider's web server, this alternative was useful.Therefore, the Call Intercept function on described mobile device can be provided to the link of the relevant web page, perhaps even automatically visits this page, thereby it is shown to user's (rather than for example showing local content of storing).

Though above-described many embodiment have adopted the software that is stored on the described mobile device (perhaps before giving the subscriber, perhaps during the subscriber calls out), still described script above-mentioned and other softwares also can be hard-coded in the described mobile device and (for example be stored among EEPROM, the PROM etc.).In addition, the function above can under the situation that does not have script or other special modules, implementing.

Can be applied to other system in this instruction of the present invention that provides, and need not to be above-described system.Can make up the element of above-described each embodiment and action so that further embodiment is provided.

Patent above all and application and other lists of references (comprising any list of references that can be listed in appended the presenting a paper) all are bonded to this with for referencial use.Can revise each side of the present invention in the case of necessary so that adopt system, function and the notion of above-described each list of references, thereby further embodiment of the present invention is provided.

Can make above-mentioned and other changes to the present invention according to top detailed description.Though top description has been described some embodiment of the present invention in detail and described contemplated best mode,, also still can put into practice the present invention according to many modes no matter how detailed top textual description is.Details based on the back-up system of this locality can be very different aspect its execution mode details, but is still comprised by the present invention disclosed herein simultaneously.As mentioned above, describe some feature of the present invention or aspect the time employed particular term be not to be construed as mean this redefine described term in case be not limited to this term any particular characteristics of the present invention associated therewith, feature or aspect.In general, the term that uses in claims of back should not be interpreted into and limit the invention to disclosed specific embodiment in specification, unless superincumbent detailed description one joint has clearly defined this term.Correspondingly, actual range of the present invention not only comprises the disclosed embodiments, puts into practice or implement all equivalent way of the present invention but also comprise according to claims.

Though provided some aspect of the present invention with some claim form below, the inventor has been susceptible to the each side of the present invention with the claim form of any number.For example, be embodied in the computer-readable medium though only one aspect of the present invention is illustrated as, other aspects also can be embodied in the computer-readable medium equally.Correspondingly, the inventor is retained in the right of submitting the additional claim of the application's interpolation afterwards to, so that append this additional claim form at other aspects of the present invention.

Claims (22)

1, a kind of method that is used to the user that strengthens at mobile device and the audio call between the callee of data content can be provided to described mobile device by data communication channel, this method comprises:

At the number of described mobile device place reception from described user, this number shows and will set up described audio call by voice communication passage and described callee that wherein this number is associated with described callee;

Determining at described mobile device place that described number comprises shows this number and the numerical digit sequence that can be associated to a side of this mobile device communication of data content by described data communication channel;

Be established to described callee's described audio call by described voice communication passage; And

Show this number and can after the described numerical digit sequence that described mobile device provides the described side of data content to be associated, operate below the execution determining that described number comprises by described data communication channel:

Start the application that is stored locally on the described mobile device, the application of wherein said local storage receives and described callee's associated content; And

During the described audio call of having set up, show the content that is received, the described audio call of wherein shown content augmentation to described user simultaneously.

2, the described method of claim 1, wherein, determining that described number comprises shows this number and can provide the step of the numerical digit sequence that the described side of content is associated to comprise to described mobile device by described data communication channel: this numbers match to the particular number that is stored in the database that is contained in this mobile device.

3, the described method of claim 1, wherein, determining that described number comprises shows this number and can provide the step of the numerical digit sequence that the described side of content is associated to comprise to described mobile device by described data communication channel: the particular number of this numbers match in the database that is stored in the subscriber identity module that is contained in the described mobile device.

4, the described method of claim 1, wherein, determining that described number comprises shows this number and can provide the step of the numerical digit sequence that the described side of content is associated to comprise to described mobile device by described data communication channel: determine that described numerical digit sequence drops in the numerical digit scope that comprises this numerical digit sequence.

5, the described method of claim 1, wherein, determining that described number comprises shows this number and can provide the step of the numerical digit sequence that the described side of content is associated to comprise to described mobile device by described data communication channel: this numbers match to be stored in the webserver that this mobile device is associated on particular number.

6, the described method of claim 1 also comprises:

Receive the input from described user at described mobile device place, wherein said input is in response to shown content and received, and relevant with shown content.

7, the described method of claim 1 also comprises:

Receive the input from described user at described mobile device place, wherein said input is in response to shown content and received, and relevant with shown content; And

By described data communication channel described callee is arrived in the input transfer that is received.

8, the described method of claim 1 also comprises:

In response to showing described content and stop described audio call automatically to described user.

9, a kind of computer-readable medium, its content make mobile device is carried out provides method from content to the user of this mobile device, and this method comprises:

Receive the number of the user's input show audio call at described mobile device place, wherein the number of this user's input with can provide a side of content to be associated to this mobile device by data communication channel;

Before connecting described audio call, determine that at described mobile device place described number and the particular number that is stored in this mobile device are complementary;

Start the application be stored locally on the described mobile device, being applied in of wherein said local storage detects the number of being imported and is complementary with described specific institute's number storing and provides and described side's associated content afterwards;

Stop described audio call in response to starting described application; And

Visual Display by described mobile device shows described content to described user.

10, the described computer-readable medium of claim 9, wherein, the application of described startup is stored in the interior subscriber identity module of described mobile device.

11, the described computer-readable medium of claim 9, wherein, the described content that provides was stored in the described mobile device before the number that receives described user's input.

12, the described computer-readable medium of claim 9, wherein, the described content that provides is obtained from described side after starting described application.

13, a kind of being used for during the user of mobile device and callee's audio call to the system of described user's displaying contents, this system comprises:

The number receiving unit, wherein this number receiving unit receives and shows that request calls out described side's telephone number by the voice communication passage;

Assembly is determined in service, and wherein the definite assembly of this service determines that described callee supports and described telephone number associated content thesaurus;

The voice coupling assembling, wherein this voice coupling assembling is based upon described user and is connected with voice between the described callee;

The content securing component, wherein this content securing component obtains content from described content stores storehouse; And

Display module, wherein this display module shows the content of being obtained to described user during described voice connect.

14, the described system of claim 13, wherein, described service determines that assembly is stored in the subscriber identity module that is contained in the described mobile device.

15, the described system of claim 13, wherein, described content securing component is stored in the subscriber identity module that is contained in the described mobile device.

16, the described system of claim 13, wherein, described content stores storehouse is stored in the subscriber identity module that is contained in the described mobile device.

17, the described system of claim 13, wherein, described content stores storehouse is stored in the database that is contained in the described mobile device.

18, the described system of claim 13, wherein, described content stores storehouse is stored on the webserver that is associated with described mobile device.

19, the described system of claim 13, wherein, described content stores storehouse is stored in the database that is associated with described callee.

20, the described system of claim 13, wherein, described display module shows the menu of the project that will be selected by described user.

21, the described system of claim 13, wherein, described display module shows confirmation in response to the user by described voice connection option from the project menu.

22, a kind of method of obtaining the information that is associated with mobile device, this method comprises:

Call out in the user's voice that the callee locates to receive from described mobile device, wherein said audio call is directed to the number that is associated with described callee;

Locate to determine that described callee the described number that is associated with described callee comprises the numerical digit that is associated with the unique identifier of described mobile device;

Locate described unique identifier and a unique identifier being stored in the database are complementary described callee, wherein this database is relevant with the information that is associated with corresponding mobile equipment each unique identifier;

Obtain the information that is associated with the unique identifier of described coupling; And

The information of being obtained is presented to the entity of locating the callee who is associated with the audio call that is received.

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