CN111784936B - Method for weighing, inspecting, storing and sending out packages and express cabinet device - Google Patents
Method for weighing, inspecting, storing and sending out packages and express cabinet device Download PDFInfo
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- CN111784936B CN111784936B CN202010710222.8A CN202010710222A CN111784936B CN 111784936 B CN111784936 B CN 111784936B CN 202010710222 A CN202010710222 A CN 202010710222A CN 111784936 B CN111784936 B CN 111784936B
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
- G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
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Abstract
The invention discloses a parcel weighing, inspecting, storing and sending-out method and an express cabinet device. The system comprises a network point end and a comprehensive cabinet, wherein the network point end is provided with a network point service terminal and the comprehensive cabinet; the network service terminal comprises a vision inspection camera, a volume measuring instrument, an electronic scale, a communication camera, a voice switching board and an embedded printer; the integrated cabinet is provided with an electronic lock, a lock control plate and a metal detector; the seat end comprises a service PC, and the service PC comprises an upper computer control module; the service PC is in communication connection with the peripheral equipment of the website service terminal and the comprehensive cabinet through the USB server; the protocol conversion board is connected with the lock control board, the volume measuring instrument and the metal detector; the upper computer control module is connected with the protocol conversion board, the electronic scale, the printer and other equipment through a virtual port mapped by the USB server. The express cabinet device provided by the invention can realize remote parcel weighing, video inspection, parcel storage and express sending, realize express receiving and sending work of unmanned express outlets and improve the coverage rate of the express outlets.
Description
Technical Field
The invention belongs to the field of express delivery cabinets, and particularly relates to an unmanned express delivery cabinet for package inspection and package storage.
Background
In recent years, with the rapid rise of electronic commerce, express services are becoming more popular. Along with the development of the express industry, express delivery personnel have difficulty in delivering and recipients have difficulty in receiving. The existing intelligent express cabinet is based on the Internet of things, and can identify, temporarily store, monitor and manage articles (express items). The intelligent express cabinet temporarily stores the express in the parcel locker, and sends delivery information to the user in the modes of short messages and the like, so that 24-hour automatic express taking service is provided for the user, and the service mode better meets the requirement that the user takes the express at any time. A conventional parcel locker comprises: the system comprises a system control main board, a switching power supply, a lock control board, an electronic lock, bar code scanning equipment, a keyboard, a liquid crystal display and a printer; the cabinet body structure comprises a main cabinet, a grid door and a special maintenance door.
The traditional locker has the use flow as follows:
(1) pressing a 'bag storage' button of the cabinet body, automatically allocating an idle partition port for the cabinet, and printing label paper printed with a box opening bar code while opening the partition port;
(2) putting the package into the separation opening, and closing the separation opening;
when taking the package, the bar code on the label paper is scanned on the scanning port of the cabinet, the separating port is automatically opened, and the package is taken away.
The existing express delivery locker has more items to be maintained, such as a printer, a cabinet body structure, a lock control circuit, code scanning equipment, cabinet body power supply and the like. And has the following problems in the use process:
(1) the bar code label that prints out loses easily, if the user can't remember concrete position, it is more troublesome to find back the parcel.
(2) The scanning success rate is reduced after the printed bar code label is wetted or crumpled.
(3) If no paper exists during the bag storage, the bag cannot be stored;
express delivery and express delivery cabinet system that patent grant number is CN209090354U, including the cabinet body, the storing separates the mouth, contains main cabinet and vice cabinet, can be according to the in-service use condition, and the adjustment separates a mouthful quantity, satisfies different user demands, improves the storage space utilization ratio of express delivery cabinet. However, the intelligent degree of the express cabinet is not high, better man-machine interaction is not achieved, if the express cabinet cannot be in conversation with a client like a robot, remote customer service cannot be connected, and the client is helped to open the express cabinet. The user can not open the express cabinet by means of bar codes, short messages and the like. And the mail sending function is not realized.
The intelligent locker storage method, the control system and the related equipment with the patent application number of 201710353709.3 comprise an intelligent locker, a server side and an intelligent terminal, wherein the locker comprises a locker body and a control circuit, and the lock control circuit controls the opening and closing of a partition according to a server instruction. Multiple users can simultaneously collect the instruction of fetching the object by initiating the request register or inquire the register service information. It eliminates the printer, scanning equipment, keyboard, display screen, etc. of traditional locker. The smart phone and the WeChat applet are added, the man-machine interaction interface is called out by scanning the two-dimensional code on the intelligent locker, and a command for depositing and fetching is sent. This equipment is only a parcel deposit device, fails to realize functions such as weighing, examining of express delivery article, document printing, can't realize the function of posting, the addressee of express delivery article.
Disclosure of Invention
Aiming at the technical problems, the invention provides a man-machine interaction-friendly express delivery cabinet device without parcel storage, and provides a parcel weighing, inspecting, storing and sending-out method.
In order to achieve the purpose, the invention adopts the technical scheme that: the invention discloses an express delivery cabinet device which comprises a network point end and a seat end. The network node end is provided with a network node service terminal and a comprehensive cabinet; the network service terminal comprises a vision inspection camera, a volume measuring instrument, an electronic scale, a communication camera and a voice switching board; the integrated cabinet is provided with an electronic lock, a lock control plate and a metal detector; the seat end comprises a service PC, and the service PC comprises an upper computer control module; and the service PC is in communication connection with the peripheral equipment and the comprehensive cabinet of the website service terminal through the USB server. The protocol conversion board is connected with the lock control board, the volume measuring instrument and the metal detector; the upper computer control module is connected with the protocol conversion board through a virtual port mapped by the USB server, and remote cabinet door opening and closing, identity recognition, volume measurement, metal detection and express bill printing are realized.
Further, a USB server is installed at the network point end, and an identity card reader, a protocol conversion board, a metal detector and a printer are hung on the USB server; the upper computer control module communicates with the protocol conversion board through a USB protocol, and the protocol conversion board plays a role in instruction conversion and protocol forwarding; the protocol conversion board is communicated with the volume measuring instrument through a serial port to obtain volume data of the package, and is communicated with the plurality of lock control boards through a 485 protocol to realize the operation of opening and closing the cabinet door; the USB server maps the physical port of the peripheral of the network point service terminal to a service PC to form a virtual port, and the service PC also comprises a USB service switching control tool. The protocol conversion board is connected to a USB service through a USB interface, USB equipment is formed on the service PC, and the upper computer control module is communicated with the electronic lock and the volume measuring instrument through a USB protocol. The customer service can read the identity card of the on-site customer, read the volume and weight of the package, read the state of the metal detector, print express documents and switch the cabinet door through the upper computer control module.
Furthermore, the inspection camera is rotatably hung over an electronic scale of the website service terminal through the machine head. The inspection camera is provided with a plurality of prefabricated positions. The prefabricated position points comprise an identity card reader position, an inspection position, an electronic scale position, a single face position and a locker position. The customer service accessible of seat end is prefabricated the position according to the flow of testimony of a witness contrast, inspection, weighing, printing the bill of face, realizes that the customer posts the operation of express delivery.
The customer places the parcel on weighing platform, and the customer passes through remote video control software, will inspect the camera and adjust to the position department of examining the sight. And observing whether contraband exists in the package through videos.
Further, the metal detector is installed at cabinet door entry position for detect the article in the locker, deposit the parcel in the cabinet body in-process at the customer, if there is metal product in the parcel, audible alarm reports an emergency and asks for help or increased vigilance, reminds the contraband in the customer's parcel. The upper computer control module can alarm synchronously with the comprehensive cabinet. Preferably, the locker is provided with an illumination LED connected with the lock hole plate, and the illumination function is realized by detecting the state of the electronic lock. The door is on when opened and off when closed.
Furthermore, the integrated cabinet control module of the upper computer control module adopts a design mode of front end plus shell program, on a software level, the upper computer is communicated with the protocol conversion board through the equipment driving module DLL, and the protocol conversion board is communicated with the volume measuring instrument and the electronic lock control panel through a serial port and a 485 communication mode, so that the operations of cabinet filling and switch cabinet door inquiring of the upper computer control module are realized.
Furthermore, the cloud part of the comprehensive cabinet control module is a monitoring management platform and is used for recording logs of sending packages, getting the packages and selling postal articles. The comprehensive cabinet control module and the monitoring management platform cooperate with the network service terminal to complete normal service operation of sending and taking the mail by the user. The comprehensive cabinet control module manages and monitors all the equipment of the network point terminals, visually displays the equipment states of the network point terminals and records the equipment states.
And (3) state monitoring: and monitoring and recording the opening and closing conditions of the comprehensive cabinet door at the network points, and performing visual display.
Displaying article data: and displaying the measurement data of the electronic scale and the volume measuring instrument, and alarming when the measurement data exceeds the preset value.
Log management: and carrying out log statistics on the network point equipment.
And (3) report management: and carrying out report statistics on the data.
And (3) network management: and the network point list display and network point input are convenient for remote customer service to select network points and select equipment.
And (3) operation control: and carrying out appointed door opening control and printing operation on each cabinet door of the comprehensive cabinet.
And (3) state management: and managing the current states of the equipment such as the USB server, the volume measuring instrument, the comprehensive cabinet, the electronic scale and the like.
Furthermore, the network service terminal is provided with a host and a peripheral. The Windows operating system runs on the host, and the operating system runs on and runs on: a conversation robot and a video call system. The client comes to a website to send the mail, the conversation robot identifies the client through the camera equipment, the conversation guides the client to know the mail sending process, and the conversation robot actively calls the agent.
Furthermore, the seat end is provided with a host, a peripheral and a service PC. The Windows operating system runs on the host, and the operating system runs on: a video service system. After the video call is completed, the customer service has a video conversation with the client, and guides the client to send and take the mail according to the flow. And the service operation of the post counter system is carried out on the service PC.
Based on the express cabinet device, a method for weighing, inspecting, storing and sending out packages is provided. The method comprises the following steps:
s1, identification: and the identity of the sending client is confirmed by reading the identity card and taking a picture of the face of the user. The client places the identity card at the position of the identity card reader, the USB server maps the serial port of the identity card reader to the service PC, and the client identity card is read through the upper computer control module (identity card reading software). The customer service takes a picture of the face of a person through the communication camera and carries out witness comparison. And after the verification is passed, allowing the customer to carry out express delivery deposit.
S2, package inspection: the customer puts the parcel on the electronic scale, and the seat end control is examined the camera and is changeed demonstration platform position department, observes whether there is contraband in the parcel.
S3, package detection: when the client stores the package in the comprehensive cabinet, the metal detector detects the content of the package, and if the package contains metal, the metal detector gives an alarm and gives an alarm in the upper computer control module of the business layer PC.
And S4, the agent side acquires the information of the package sending and receiving, generates an electronic bill on the service PC, and remotely prints the bill after the client confirms the bill information.
S5, storing and taking mail packages: the customer encapsulates the parcel, and seat end host computer control module long-range opening cabinet door is examined the process that the parcel locker was deposited in to the camera control parcel, and after the parcel had been deposited to the customer, the seat end was closed the cabinet door with host computer control module.
And S6, finishing the mail sending flow. The customer service ends the call.
Further, the method S4 specifically includes the following steps:
s41, package weighing and volume measurement: the volume measuring instrument and the vision checking camera are positioned above the electronic scale, and the upper computer control module acquires measurement data of the volume measuring instrument and the electronic scale.
S42, printing a receipt: the seat end obtains the address and the telephone of a parcel receiving and sending person through a video dialogue system comprising a call camera and a voice switching board, generates an electronic receipt on a business PC, pushes the electronic receipt to a client for signature confirmation through the video dialogue system, and prints the electronic receipt through an embedded printer. And the service PC pushes the payment code, and after the payment is successful, the agent end remotely controls the service terminal of the network point to print the express bill.
Further, the method also comprises the following steps:
s7, wrapping a package: the network point end calls the seat end, and the upper computer control module opens the cabinet door; packaging and collecting the parts at the site end, and acquiring and recording package numbers of the collecting parts at the seat end to form package retention records;
s8, taking out the package by the customer: after the comprehensive cabinet at the network point end stores the packages transported by the packages, the service PC informs the customer through the receiving information, the customer calls the seat end at the network point end to provide package numbers, and the seat end opens the cabinet door of the package storage cabinet where the packages are located to finish package pickup.
Further, the method also comprises the following steps: when the network terminal calls the service and the seat terminal answers the service, if the express delivery personnel delivers the packages, the seat terminal controls to open a package delivery cabinet door, provides the information for receiving and sending the packages by the seat terminal, completes information input and submission, closes an express delivery cabinet door and completes a package sending process of the express delivery personnel;
when a user needs to buy mail items when storing packages, or directly buys the mail items, the seat end opens the cabinet door of the article, and the information of the sold related products is updated in the comprehensive cabinet control module of the upper computer control module; after the packages are packaged, stored, the volume is measured and weighed, a packaging, receiving and sending cabinet door is opened by the seat end, receiving and sending information is provided for the seat end, information input and submission are completed, an express cabinet door is closed, and a customer sending process is completed;
when a user receives and recovers the packages: providing a package code by a customer for inquiring of a seat end, and opening a package delivery cabinet door if the package exists; if the trolley is used for taking the packages, the seat end opens the package delivery cabinet door, receives and sends information to the seat end, information inputting and submitting are completed, the express delivery cabinet door is closed, and the package taking-out process is completed.
Further, the network point service terminal of the network point terminal runs: a dialogue robot, a video call system; the conversation robot identifies the client through the camera equipment, conducts conversation to guide the client to know the mail sending process, and then actively calls the agent; the conversation robot workflow includes:
s91, the intelligent dialogue robot is in an on-duty state under normal conditions, the camera continuously polls face information, and if the face appears in the designated area, the intelligent dialogue robot automatically wakes up to start voice interaction;
and S92, in the interaction process of the intelligent conversation robot and the client, if the client requires to handle the relevant service, the intelligent conversation robot wakes up the video calling system to initiate the seat call. The intelligent conversation robot is in a silent state and is not receiving related voice requests.
And S93, after the video system finishes service handling, the video system awakens the intelligent robot, and then the intelligent conversation robot finishes question answering and automatically continues to be in an on-duty state.
The invention has the following beneficial effects: 1. the service terminal of the network node end is provided with a dialogue robot and a video calling system which can guide a client to send a package and access a package flow. And can also manually and remotely assist clients in sending and taking packages. 2. The network end is provided with a checking camera and an identity card reader, so that the identity of a client can be quickly identified, and the policy requirement of real-name sending is met. 3. The net point end is provided with an electronic scale and a volume measuring instrument, and the requirement for express weighing and measuring is met. 4. And the remote equipment is mapped to the local equipment of the service PC by adopting a USB server mode, so that the customer service can conveniently perform operations such as cabinet door operation and the like. 5. The express cabinet adopts a 485 cascade control mode, so that the utilization rate of the cabinet body is improved. The express cabinet device provided by the invention can realize remote parcel weighing, video inspection, parcel storage and express sending, realize express receiving and sending work of unmanned express outlets and improve the coverage rate of the express outlets.
Drawings
Fig. 1 is a block diagram of a storage and inspection system of a parcel locker according to an embodiment of the present invention.
Fig. 2 is an electrical connection of the storage and inspection system of the parcel locker of the embodiment of the present invention.
Fig. 3 is a hardware block diagram of the volume measurement and lock control implementation of the storage and inspection system of the parcel locker in the embodiment of the present invention.
Fig. 4 shows a package weighing, viewing and storing process according to an embodiment of the present invention.
Fig. 5 is a mail sending flow of the parcel weighing, inspecting and storing method according to the embodiment of the invention.
Fig. 6 is a pickup flow of the parcel weighing, inspecting and storing method according to the embodiment of the present invention.
Fig. 7 is a simple flow chart of the weighing, viewing, storing and sending out of the packages according to the invention.
Detailed Description
In order to facilitate understanding of those skilled in the art, the present invention will be further described with reference to the following embodiments and accompanying drawings.
The storage and inspection system of the parcel locker of the embodiment is divided into a network point end and an agent end. The network node end is provided with a network node service terminal and a comprehensive cabinet; and the seat end is provided with a service PC. The network point end equipment is provided with a vision inspection camera, a communication camera, a USB server, an electronic lock, a lock control plate, a protocol conversion plate, a volume measuring instrument, a metal detector, an identity card reader, an electronic scale, a printer and a sign pen. The seat end equipment is provided with an upper computer control module (comprising a comprehensive cabinet control module, an identity card reading module, a bill filling and printing module and a metal detection module), a USB service switching control tool and a cabinet face system. And the service PC is in communication connection with the peripheral equipment and the comprehensive cabinet of the website service terminal through the USB server. The protocol conversion board is connected with the lock control board, the volume measuring instrument and the metal detector; the upper computer control module is connected with the protocol conversion board through a virtual port mapped by the USB server, and remote cabinet door opening and closing, identity recognition, volume measurement, metal detection and express bill printing are realized.
As shown in fig. 1, a USB server is installed at a network node, an identification card reader, a protocol conversion board, a metal detector and a printer are mounted on the USB server, the protocol conversion board communicates with a volume measuring instrument through a serial port, and communicates with a lock control board through 485; the USB server maps the peripheral equipment onto a business PC, and the customer service can read the identity card of a field customer, the volume and the weight of a package, the state of a metal detector, express documents and a switch cabinet door through upper computer software.
The intelligent remote service center platform is used for call queuing, call control, recording and broadcasting service, storage and the like.
The network service terminal is provided with a host and a peripheral. The Windows operating system runs on the host, and the operating system runs on and runs on: intelligent dialogue robot, video calling system. When a customer comes to a website to send a mail, the intelligent conversation robot identifies the customer through the camera equipment, the conversation guides the customer to know the mail sending process, and then the intelligent conversation robot actively calls an agent.
The intelligent conversation robot is mainly used for face detection triggering of a customer and previous customer voice interaction, answering common questions of the customer and calling remote seat previous service for the customer. The working process is as follows:
1. the intelligent conversation robot is in an on-duty state under a normal condition, the conversation camera continuously polls face information, and if the face appears in a designated area, the intelligent conversation robot automatically wakes up to start voice interaction;
2. in the interaction process between the intelligent conversation robot and the client, if the client requires to handle related services, the intelligent conversation robot wakes up the video calling system to initiate an agent call. The intelligent conversation robot is in a silent state and does not receive related voice requests any more.
3. After the client finishes the business transaction in the video system, the video calling system wakes up the intelligent robot, and then the intelligent conversation robot finishes question answering and automatically continues to be in an on duty state.
As shown in fig. 4, the parcel weighing, viewing, storing and sending-out method of the embodiment is as follows:
when the network calls the service, the agent side customer service answers the service, if the courier delivers the package, the customer service controls to open a package delivery cabinet door, provides the customer service with personal and package information (receiving and sending information), completes information input and submission, closes the express delivery cabinet door, and completes the courier sending process;
when a user needs to buy mail items when storing packages, or needs to buy the mail items independently, the cabinet door of the article is opened, and relevant sold products are updated in the computer control module (in the comprehensive cabinet control module) on the seat end; after the packages are packed, stored, the volume is measured and weighed, a customer service opens a package receiving and sending cabinet door, then the package receiving and sending cabinet door is provided for the customer service to complete information input and submission, and an express delivery cabinet door is closed to complete a customer sending process;
when the user needs to take out the package, the user can select service modes such as package collection, package recovery, package sliding and the like. The mode of the user for receiving and recovering the packages is as follows: providing a package code for a customer service at a seat end by a customer, and opening a package delivery cabinet door if the package exists after the customer service inquires; if the trolley is used for taking the packages, the customer service at the seat end opens the package delivery cabinet door, provides personal and package information (receiving and sending information) for the customer service, finishes information input and submission, closes the express delivery cabinet door, and finishes the package taking-out process.
1. And (5) identity recognition. And the identity of the sending client is confirmed through identity card reading and face recognition. The client places the identity card at the position of the reader, the reader is mounted on the USB server, USB server control software is installed on the service PC, the serial port of the identity card reader is mapped onto the service PC, and the service PC reads the client identity card through the upper computer. And (4) capturing a face photo through a call camera, and carrying out witness comparison. And after the verification is passed, allowing the customer to carry out express delivery deposit.
2. And (6) packaging and inspecting. The customer puts the parcel on the electronic scale, and customer service remote control looks at the camera, moves to the position of looking at, looks at the concrete content in the parcel.
3. And (5) detecting the packages. When a customer stores a package in the comprehensive cabinet, the metal detector detects the content of the package, and if the package contains contraband, the metal detector gives an alarm and gives an alarm in the seat upper computer software.
4. Package weighing and volume measurement. The customer places the package in the area of the weighing platform, and the customer service obtains the data of the measured volume of the volume measuring instrument. And acquiring data of the electronic scale by using the service PC.
5. And printing the receipt. The customer service inquires the mobile phone number, the contact telephone and the mail address of the mail sender of the customer through the video session system; the method comprises the steps that a mobile phone number, a contact phone number and a receiving address of a receiver are remotely printed to a client, a customer service pushing face sheet confirms to the client, the customer service pushes a payment two-dimensional code to the client, and after payment is successful, the client remotely controls a face sheet printer to print an express delivery sheet and paste the face sheet to a package.
6. And storing and taking the mail package. After the customer packages the packages, the customer service remotely opens the cabinet door, monitors the customer with the inspection camera and stores the packages in the package locker. After the customer stores the package, the door of the cabinet is manually closed, and the call is ended.
7. The courier takes out the parcel. The customer serving as a courier calls the customer service to inform the customer service that the packages are to be taken out, the customer service opens the cabinet door, the courier takes out the packages one by one and informs the customer service of package numbers, and the customer service records the package numbers on the platform to form package retention records.
8. The customer takes the package out. And the customer receives the package taking-out short message, calls the customer service, informs the customer service that the package is to be taken out, and provides a package number. And the customer service inquires the locker where the package is located according to the package number, and the customer service opens the locker door to take out the package.
Fig. 7 also shows the flow of the method. The following describes the process of parcel deposit and inspection in the flow in detail.
First, the realization of a switch cabinet door. As shown in fig. 2 and 3. The protocol conversion board is communicated with the volume measuring instrument through a serial port to obtain volume data of the packages, and is communicated with the plurality of lock control boards through 485 ports to achieve the operation of opening the cabinet door. The protocol conversion board is connected to the USB service through the USB interface, USB equipment is formed on the service host, and the comprehensive cabinet control module controls the electronic lock to be switched on and off through a USB protocol, so that the volume of the package is obtained. The protocol conversion board plays a role in instruction conversion and protocol forwarding.
And in the second part, the package inspection and the package detection are realized. The inspection camera is hoisted directly over the weighing platform through the machine head, can 360 degrees all around rotations, can set up a plurality of prefabricated positions of inspecting the camera, and the customer will wrap up and place on the weighing platform, and the customer passes through remote video control software, will inspect the camera and adjust the position department of weighing the platform. And observing whether contraband exists in the package through videos.
The metal detector is installed at the position of the comprehensive cabinet, and when a user stores a package into the cabinet door, if metal products are contained in the package, the sound alarm on the comprehensive cabinet automatically gives an alarm. The metal detector is mounted on a service PC through a USB server, and the integrated cabinet control module and the integrated cabinet synchronously give an alarm to remind a client.
The metal detector detects and reports the storage condition of articles in the storage cabinet, and in order to improve user experience, the article detection device is additionally provided with an illumination LED, and the door opening illumination function is realized by detecting the state of the electromagnetic lock.
And the third part is the realization of a control module of the comprehensive cabinet. As shown in fig. 3, the upper computer control module adopts a design mode of front end + shell program, and drives DLL through the device to realize communication between the control software and the volume measuring instrument; the control software is used for inquiring the state of the cabinet and opening and closing the cabinet door. The comprehensive cabinet adopts a communication control mode of 232 to 485. The volume measuring instrument adopts a serial port communication control mode. The comprehensive cabinet control module controls the current network point equipment and has the following functions:
the method mainly aims to manage and monitor all the network point equipment, visually display the state of the network point equipment and record the state of the network point equipment.
And (3) state monitoring: and monitoring and recording the opening and closing conditions of the comprehensive cabinet door at the network points, and performing visual display.
Displaying article data: and weighing the articles, displaying volume measurement data, and alarming when the volume measurement data exceeds a preset value.
Log management: and carrying out log statistics on the network point equipment.
And (3) report management: and carrying out report statistics on the data.
And (3) network management: and the network point list display and network point input are convenient for remote customer service to select network points and select equipment.
And (3) operation control: and carrying out appointed door opening control and printing operation on each cabinet door of the comprehensive cabinet.
And (3) state management: and managing the current states of the equipment such as the USB server, the volume measuring instrument, the integrated cabinet, the electronic scale and the like.
The express cabinet device adopts an unmanned and intelligent technical implementation mode. The main service scenarios include:
firstly, an application scenario for a user to handle mail service is shown in fig. 5, and the steps include:
s101, before the user arrives at the terminal, the user takes out the identity card and swipes the identity card to obtain the authorization of entering the current mailing service.
And S102, the user requests the remote agent to coordinate with the related service through the remote calling function (voice calling and video calling).
And S103, the background customer service personnel receives the information, starts the remote video function, and synchronizes the user video image and the environment image to a background (a service PC) in real time.
S104, the background customer service personnel check whether the mailed goods are prohibited through remote video inspection, and the goods inspection passes authentication.
S105, if the articles need to be packaged by the cartons, the background customer service staff remotely open the cartons to sell the cabinet doors.
S106, the customer takes out the packaging bag and manually closes the cabinet door, the background personnel check the condition of the cabinet door through remote video, whether the cabinet door is closed or not is judged, the state of the cabinet door is fed back to the background terminal, and the remote personnel can perform secondary confirmation on the cabinet door. If the cabinet door is not good, the remote control platform can prompt remote customer service personnel, and the current cabinet door is not closed.
S107, the user puts the mail to be mailed into a packaging bag and packs the mail. The user puts into electronic scale equipment with the good article of packing, and equipment carries out volume detection to article, and weight detection uploads the weight, the volume data that acquire to the backstage platform in, and long-range customer service personnel can look over in real time.
And S108, if the volume detection of the article exceeds the set maximum volume, carrying out background reminding, and after the background customer service staff knows, carrying out voice prompt on the customer staff.
And S109, background customer service personnel fill the related information of the user mailed articles in the background, send the mailing information sheet to the site for printing, and attach the printed mailing information sheet to a carton box by the user.
S110, the background customer service staff opens all doors of the storage cabinet through remote control, so that the customer puts packaged articles into an idle mailing cabinet, and then the customer manually closes the cabinet door.
And S111, background customer service personnel can check whether the cabinet door is closed or not through the video and the background remote control platform.
And S112, after the operation is finished, the user can pay the total fee by scanning the two-dimensional code.
Second, an application scenario of the mail item taking service transacted by the user is shown in fig. 6, and the steps include:
s113, the user swipes the ID card at the network service terminal to obtain the authorization of entering the current mail item pickup service.
And S114, the user requests the remote agent to coordinate and transact related services through the remote calling function (voice calling and video calling).
And S115, the remote background personnel receive the information and start the remote video.
And S116, under the guidance of remote customer service personnel, the user inputs a goods taking verification code received from the post on a cabinet surface display screen of the integrated cabinet and clicks and sends the goods taking verification code. And the background customer service personnel receives the verification code and checks the state of the verification code and inquires the package state.
And S117, the background customer service staff inquires and verifies that the parcel is paid completely, opens the appointed cabinet door to remind the user to take the goods away, reminds the user to close the cabinet door and checks whether the cabinet door is closed well.
S118, the background customer service staff inquires and verifies that the postal charge of the parcel is due, generates a corresponding payment two-dimensional code according to the relevant sending information of the postal item and sends the payment two-dimensional code to a network client, reminds the user to scan the two-dimensional code of the display screen of the counter for payment, and reminds the user to open the cabinet door after the payment is successful and remind the user to take away goods and close the cabinet door.
The device of storage, the inspection of parcel locker of this embodiment can realize following whole effect: the customer can call the customer service of the agent side at the network site side. After the customer service is connected, the system is in conversation with the customer through equipment such as a conversation camera, a microphone and the like. And the identity of the client is checked through the identity card reader and the checking camera. Obtain the weight of mail article through the electronic scale, obtain the volume of mail article through the volumetric measuring instrument, open the cabinet door of synthesizing the cabinet through the electronic lock and let the customer save the parcel, detect whether there is the prohibited goods in the user's parcel through the metal detector. The customer service fills in the post express bill, the customer signs and confirms the content of the express bill on the screen, and the customer service prints the express bill to the customer through the remote printer. And finally, the customer service remotely opens the cabinet door through the comprehensive cabinet control module, and monitors the client to store the package in the cabinet body.
The above embodiments are only for illustrating the technical idea of the present invention, and the protection scope of the present invention is not limited thereby, and any modification made on the basis of the technical solution according to the technical idea of the present invention falls within the protection scope of the present invention.
Claims (9)
1. The utility model provides a parcel is weighed, is examined and looks, is stored, is posted out express delivery cabinet device which characterized in that: comprises a network point end and a seat end;
the network node end is provided with a network node service terminal and a comprehensive cabinet; the network service terminal comprises a vision inspection camera, a volume measuring instrument, an electronic scale, a communication camera and a voice switching board; the integrated cabinet is provided with an electronic lock, a lock control plate and a metal detector;
the seat end comprises a service PC, and the service PC comprises an upper computer control module; the service PC is in communication connection with the peripheral equipment of the website service terminal and the comprehensive cabinet through the USB server;
the protocol conversion board is connected with the lock control board, the volume measuring instrument and the metal detector; the upper computer control module is connected with the protocol conversion board, the electronic scale and the printer through a virtual port mapped by the USB server;
a USB server is installed at a network node end, and an identity card reader, a protocol conversion board, a metal detector and a printer are hung on the USB server; the upper computer control module communicates with the protocol conversion board through a USB protocol; the protocol conversion plate is communicated with the volume measuring instrument through a serial port and is communicated with the plurality of lock control plates through a 485 protocol; the USB server maps a physical port of the peripheral of the website service terminal to a service PC to form a virtual port, and the service PC also comprises a USB service switching control tool;
the integrated cabinet control module of the upper computer control module adopts a design mode of front end plus shell program, on a software level, the upper computer is communicated with the protocol conversion board through the equipment driving module DLL, and the protocol conversion board is communicated with the volume measuring instrument and the lock control board through a serial port and 485 communication mode, so that the operation of inquiring the cabinet state and the switch cabinet door of the upper computer control module is realized.
2. The package weighing, viewing, storing, and sending out express cabinet device of claim 1, wherein:
the inspection camera is rotatably hung over the electronic scale through the head; the inspection camera is provided with a plurality of prefabricated positions, and the prefabricated positions comprise an identity card reader position, an inspection position, an electronic scale position, a single face position and a storage cabinet position.
3. The package weighing, viewing, storing, and sending out express cabinet device of claim 1, wherein:
the metal detector is arranged at the position of the entrance of the cabinet door and used for detecting articles in the locker, and the upper computer control module can synchronously give an alarm with the comprehensive cabinet; the locker is provided with an illuminating LED connected with the lock hole plate, and the illuminating function is realized by detecting the state of the electronic lock.
4. The package weighing, viewing, storing, and sending out express cabinet device of claim 1, wherein:
the cloud part of the control module of the comprehensive cabinet is a monitoring management platform and is used for recording logs of sending packages, getting the packages and selling postal articles; visually displaying and recording the equipment state of the website end; displaying the measurement data of the electronic scale and the volume measuring instrument, and alarming when the measurement data exceeds the preset value; and managing the current states of the USB server, the volume measuring instrument, the comprehensive cabinet and the electronic scale.
5. A method for weighing, inspecting, storing and sending out parcels, characterized in that the method uses the parcel weighing, inspecting, storing and sending out express delivery cabinet device of any one of claims 1-4, and comprises the following steps:
s1, identification: the identity of the sending client is confirmed by reading the identity card and photographing the face; the USB server maps the serial port of the ID card reader to a service PC, and reads the client ID card through an upper computer control module; the seat end shoots a face photo through the call camera, carries out witness comparison, and allows a customer to express and deposit after passing verification;
s2, package inspection: a customer places a package on an electronic scale, and a seat end controls an inspection camera to rotate to the position of a demonstration table to observe whether prohibited articles exist in the package;
s3, package detection: when a customer stores a package in the comprehensive cabinet, the metal detector detects the content of the package, if the package contains metal, the metal detector gives an alarm, and the upper computer control module at the seat end gives an alarm;
s4, the agent side obtains the information of the parcel sending and receiving, generates an electronic bill on the service PC, and remotely prints the bill after the client confirms the bill information;
s5, storing and taking mail packages: the customer encapsulates the parcel, and seat end host computer control module long-range opening cabinet door is examined the process that the parcel locker was deposited in to the camera control parcel, and after the parcel had been deposited to the customer, the seat end was closed the cabinet door with host computer control module.
6. A package weighing, inspecting, storing and sending out method according to claim 5, wherein S4 specifically comprises the following steps:
s41, package weighing and volume measurement: the volume measuring instrument and the vision checking camera are positioned above the electronic scale, and the upper computer control module acquires measurement data of the volume measuring instrument and the electronic scale;
s42, printing a receipt: the seat end acquires the address and the telephone of a parcel receiving and sending person through a video dialogue system comprising a call camera and a voice switching board, generates an electronic bill on a service PC, pushes the electronic bill to a client for signature confirmation through the video dialogue system, and prints the electronic bill through a printer; and the service PC pushes the payment code, and after the payment is successful, the agent end remotely controls the service terminal of the network point to print the express bill.
7. A package weighing, inspecting, storing and sending method according to claim 5, further comprising the following steps after S5:
s6, wrapping a package: the network point end calls the seat end, and the upper computer control module opens the cabinet door; packaging and collecting the parts at the site end, and acquiring and recording package numbers of the collecting parts at the seat end to form package retention records;
s7, taking out the package by the customer: after the comprehensive cabinet at the network point end stores the packages transported by the package taking part, the service PC informs the customer through the receiving information, the customer calls the seat end at the network point end to provide package numbers, and the seat end opens a cabinet door of a package storage cabinet where the packages are located to finish package taking part.
8. A package weighing, inspecting, storing and sending method according to claim 5, wherein S1 further comprises the steps of:
when the network node calls the service, the seat answers the service, and if the courier delivers the package, the seat controls to open a package delivery cabinet door;
when a user needs to buy mail or directly buy the mail, the seat end opens the cabinet door of the article, and updates the sold related product information in the comprehensive cabinet control module of the upper computer control module, and after the package is packed, stored, measured in volume and weighed, the seat end opens the package delivery cabinet door;
when a user receives and recovers the packages: providing a package code by a customer for inquiring of a seat end, and opening a package delivery cabinet door if the package exists; if the package is taken by using a trolley, a package delivery cabinet door is opened at the seat end;
s5 further includes the steps of:
in the case of a courier delivering a package: the information is provided for the agent side to receive and send the express mail, the information is input and submitted, the express cabinet door is closed, and the express mail sending process is completed;
and when the user stores the package: the information input and submission are completed by providing the information of receiving and sending the express to the seat end, and the express cabinet door is closed to complete the flow of sending the express by the client;
and when the user receives and recovers the package: the information of receiving and sending the parcels is provided for the agent side, the information is input and submitted, the door of the express delivery cabinet is closed, and the parcel taking process is completed.
9. A package weighing, viewing, storing and sending out method according to claim 5, wherein:
a network point service terminal of the network point end runs a conversation robot and a video calling system; the conversation robot identifies the client through the camera equipment, conducts conversation to guide the client to know the mail sending process, and then actively calls the agent; the dialog robot workflow further includes the following steps before S1:
s11, the conversation robot is in an on-duty state under normal conditions, the camera continuously polls face information, and if the face appears in the designated area, the conversation robot automatically wakes up to start voice interaction;
s12, in the interaction process of the conversation robot and the client, if the client requires to handle the relevant service, the conversation robot wakes up the video calling system to initiate the seat call; the conversation robot is in a silent state and does not receive related voice requests any more;
further steps are included after S5: and S51, after the video system finishes the service transaction, the video system wakes up the conversation robot, and then the conversation robot finishes question answering and automatically continues to be in the on duty state.
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| CN113052528B (en) * | 2021-03-17 | 2024-07-09 | 杭州海康机器人股份有限公司 | Method, device and system for managing package |
| CN113436351A (en) * | 2021-06-23 | 2021-09-24 | 南京奥拓电子科技有限公司 | Remote post product selling system and method |
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