CN111738461A - Fault emergency processing system based on ubiquitous power Internet of things - Google Patents
Fault emergency processing system based on ubiquitous power Internet of things Download PDFInfo
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Abstract
The invention relates to a fault emergency treatment system based on a ubiquitous power Internet of things, and aims to solve the problems that property loss is increased and power utilization fault duration is long due to the fact that a traditional emergency treatment mode is single. According to the fault emergency processing system based on the ubiquitous power Internet of things, a user monitoring end is connected with an emergency processing platform through an Ethernet, and a mobile end is connected with the emergency processing platform through a wireless network; the user monitoring end is arranged in a distribution box of a user, monitors household electric equipment of the user and transmits the monitored data to the emergency processing platform; the mobile terminal is used for receiving various tasks assigned by the emergency processing platform, and maintenance personnel maintain according to maintenance user information and fault content on the maintenance task content after confirming that the maintenance task is received by the mobile terminal; the emergency processing platform comprises a data storage module, a user monitoring module, a maintenance dispatching module, a fault repair reporting module, an information processing module and a user information module.
Description
Technical Field
The invention relates to a fault emergency processing system, in particular to a fault emergency processing system based on a ubiquitous power internet of things.
Background
In recent years, domestic electric power construction makes a major breakthrough, and electric power circuit laying covering radiation of various domestic areas is realized, wherein the safety of a power grid is related to national economic development, social stability and the safety of people and property. Today, with the development of socioeconomic and scientific technology, the large-scale interconnection of power grids has become one of the most complex networks worldwide. In order to ensure safe and stable operation of a power grid, the operation fault of the power system needs to be timely discovered and disposed, and the failure in timely handling the fault sometimes causes serious power utilization accidents and affects normal operation of the whole society, so an emergency fault handling mechanism in the power system belongs to the key point in operation of the power system. In the emergency operation of multistage multi-department personnel cooperative disposition, the field information can not be timely effectively collected and is difficult to comprehensively and timely transmit to the commander, and in addition, the command of the commander can not be directly transmitted to the maintenance personnel, so that the emergency response processing time is prolonged, the property loss is increased, and the power utilization fault duration is long.
Disclosure of Invention
The invention aims to provide a fault emergency processing system based on a ubiquitous power Internet of things, and aims to solve the problems that property loss is increased and power utilization fault duration is long due to the fact that a traditional emergency processing mode is single.
In order to achieve the purpose, the technical scheme of the invention is as follows:
the fault emergency processing system based on the ubiquitous power Internet of things comprises an emergency processing platform, a user monitoring end and a mobile end, wherein the user monitoring end is connected with the emergency processing platform through an Ethernet, and the mobile end is connected with the emergency processing platform through a wireless network;
the user monitoring end is arranged in a distribution box of a user, monitors household electric equipment of the user and transmits the monitored data to the emergency processing platform;
the mobile terminal is used for receiving various tasks assigned by the emergency processing platform, and maintenance personnel maintain according to maintenance user information and fault content on the maintenance task content after confirming that the maintenance task is received by the mobile terminal;
the emergency processing platform comprises a data storage module, a user monitoring module, a maintenance dispatching module, a fault repair reporting module, an information processing module and a user information module;
the content stored by the data storage module comprises data, historical fault information and a solution thereof, wherein the data, the historical fault information and the solution are monitored by a user monitoring terminal for the last seven days;
the user monitoring module analyzes the data monitored by the user monitoring terminal, compares the stored historical fault information during analysis, and sends the abnormal information and the user information to the maintenance dispatching module when abnormality occurs;
the fault repair reporting module is used for receiving repair reporting information of the user monitoring terminal communication module and receiving repair reporting information received by a worker;
the maintenance dispatching module is used for making a dispatching order according to the abnormal information monitored by the user monitoring module and the repair information received by the fault repair module and according to the fault content of the fault, and sending the dispatching order to a corresponding maintenance personnel mobile terminal;
the information processing module is used for receiving and sending information with the mobile terminal;
the user information module storage content comprises installation information, historical maintenance information and position information of the user equipment, the installation information comprises installation time and equipment model of the user equipment, the historical maintenance information comprises historical fault content, solutions, repair records and payment conditions, and the position information is the geographical position of the user equipment.
Preferably, the user monitoring terminal is further provided with an emergency failure repair button.
Preferably, the user monitoring end is provided with a call module, and the user monitoring end can be connected with an intelligent telephone traffic robot or a manual telephone traffic worker on the emergency processing platform through the call module;
the intelligent telephone traffic robot automatically compares historical fault information in the data storage module according to fault information reported by a user, when the fault information reported by the user is matched with the fault information in the data storage module, the emergency processing platform sends a corresponding solution to the user monitoring terminal, when the fault information reported by the user is not matched with the fault information in the data storage module, the user can select to be connected with a manual operator, the manual operator sends the solution corresponding to the fault information to the user monitoring terminal, or sends the fault information to the maintenance dispatching module, and the maintenance worker processes the fault information.
Preferably, the working personnel classifies historical fault information in the data storage module according to the severity of the historical fault information, the classification comprises general faults and major faults, the user monitoring module analyzes data monitored by the user monitoring terminal, if the data is identified as the major faults, abnormal information and a user number are sent to the maintenance dispatching module, after three minutes, if the information is not accepted, the maintenance dispatching module automatically forwards the information to the mobile terminal, and when the information is not accepted after three minutes, the emergency processing platform and the mobile terminal are simultaneously reminded through an alarm sound.
Preferably, the mobile terminal is provided with a work order processing module, a communication module, a map module and a charging module;
the work order processing module is used for receiving a work order issued by the emergency processing platform maintenance work order module, carrying out corresponding maintenance according to the work order, and confirming to form a closed loop again after the maintenance is finished; the communication module is used for receiving and sending information with the emergency processing platform, wherein the information comprises voice information, character information, picture information and video information; the map module carries out positioning through a GPS unit on the mobile terminal and sends real-time position information obtained by positioning to the emergency processing platform, and the emergency processing platform simultaneously sends map information to the mobile terminal; the charging module is used for charging the set fee for the user after the maintenance task is completed, and the emergency processing platform sends the electronic invoice to the mobile terminal after confirming the fee.
Preferably, the emergency processing platform is a program installed in a computer, the number of the computers is multiple, the computers share the same data storage unit, and data information of each module in the emergency processing platform and daily generated operation and maintenance information are stored in the data storage unit;
the mobile terminals are smart phones, the smart phones are in network connection with the terminal server through SIM cards, and the number of the mobile terminals is multiple.
The invention has the beneficial effects that:
according to the fault emergency processing system based on the ubiquitous power Internet of things, the electric equipment of the user is automatically monitored in real time through the user monitoring end, so that the rapid emergency processing of the repeated fault is realized, and the fault processing efficiency is improved; the user can report the fault conveniently and quickly through the call module, so that the problem of low efficiency in the conventional reporting mode is avoided; the maintenance dispatching process is processed through the mobile terminal and the emergency processing platform, so that inconvenience caused by traditional maintenance dispatching through manual work and paper application can be avoided, and the maintenance dispatching efficiency is improved; through setting up user monitoring module, maintenance dispatch module, trouble report module, information processing module, user information module, the staff can master trouble information in time to with the solution convey fast, shortened emergent reaction time greatly, consequently can reduce the loss of property that the power consumption trouble brought, solve the trouble that the user power consumption in-process appears fast.
Drawings
Fig. 1 is a system diagram of a fault emergency processing system based on a ubiquitous power internet of things.
Detailed Description
The invention is described in further detail below with reference to the following figures and specific examples:
the fault emergency processing system based on the ubiquitous power internet of things comprises an emergency processing platform, a user monitoring end and a mobile end, wherein the user monitoring end is connected with the emergency processing platform through an Ethernet, and the mobile end is connected with the emergency processing platform through a wireless network;
the user monitoring end is arranged in a distribution box of a user, monitors household electric equipment of the user and transmits the monitored data to the emergency processing platform; the user monitoring end automatically monitors the electric equipment of the user in real time, so that the repeated faults are quickly subjected to emergency treatment, and the fault treatment efficiency is improved.
The user monitoring terminal is also provided with an emergency failure repair button. When an emergency failure occurs, a user can quickly report for repair.
The user monitoring end is provided with a call module and can be connected with an intelligent telephone traffic robot or a manual telephone operator on the emergency processing platform through the call module;
the intelligent telephone traffic robot automatically compares historical fault information in the data storage module according to fault information reported by a user, when the fault information reported by the user is matched with the fault information in the data storage module, the emergency processing platform sends a corresponding solution to the user monitoring terminal, when the fault information reported by the user is not matched with the fault information in the data storage module, the user can select to be connected with a manual operator, the manual operator sends the solution corresponding to the fault information to the user monitoring terminal, or sends the fault information to the maintenance dispatching module, and the maintenance worker processes the fault information. The user can report the fault conveniently and quickly through the call module, and the problem of low efficiency in the conventional reporting mode is avoided.
The mobile terminal is used for receiving various tasks assigned by the emergency processing platform, and maintenance personnel maintain according to maintenance user information and fault content on the maintenance task content after confirming that the maintenance task is received by the mobile terminal;
the mobile terminal is provided with a work order processing module, a communication module, a map module and a charging module;
the work order processing module is used for receiving a work order issued by the emergency processing platform maintenance work order module, carrying out corresponding maintenance according to the work order, and confirming to form a closed loop again after the maintenance is finished; through removing the flow that end and emergency treatment platform handled the maintenance and sent out the worker, can avoid the tradition to maintain through artifical and paper application and send out the inconvenience that the worker brought, improved the efficiency that the maintenance was sent out the worker.
The communication module is used for receiving and sending information with the emergency processing platform, wherein the information comprises voice information, character information, picture information and video information; the communication module can be convenient for the emergency treatment platform to timely master the progress of the mobile terminal.
The map module carries out positioning through a GPS unit on the mobile terminal and sends real-time position information obtained by positioning to the emergency processing platform, and the emergency processing platform simultaneously sends map information to the mobile terminal; and then the mobile terminal can conveniently and quickly find the position of the user or other targets.
The charging module is used for charging the set fee for the user after the maintenance task is completed, and the emergency processing platform sends the electronic invoice to the mobile terminal after confirming the fee. The charging module can adopt two-dimensional code payment, electronic bank payment and the like.
The emergency processing platform comprises a data storage module, a user monitoring module, a maintenance dispatching module, a fault repair reporting module, an information processing module and a user information module;
the content stored by the data storage module comprises data, historical fault information and a solution thereof, wherein the data, the historical fault information and the solution are monitored by a user monitoring terminal for the last seven days; the staff can update the fault information and the solution thereof at any time in the using process of the system, so as to better process emergency tasks.
The working personnel classify the historical fault information in the data storage module according to the severity of the historical fault information, the classification comprises general faults and major faults, the user monitoring module analyzes the data monitored by the user monitoring terminal, if the data is identified as the major faults, abnormal information and a user number are sent to the maintenance dispatching module, after three minutes, if the information is not accepted, the maintenance dispatching module automatically forwards the information to the mobile terminal, and when the information is not accepted after the mobile terminal for three minutes, the emergency processing platform and the mobile terminal are simultaneously reminded through alarm sound.
The user monitoring module analyzes the data monitored by the user monitoring terminal, compares the stored historical fault information during analysis, and sends the abnormal information and the user information to the maintenance dispatching module when abnormality occurs;
the fault repair reporting module is used for receiving repair reporting information of the user monitoring terminal communication module and receiving repair reporting information received by a worker;
the maintenance dispatching module is used for making a dispatching order according to the abnormal information monitored by the user monitoring module and the repair information received by the fault repair module and according to the fault content of the fault, and sending the dispatching order to a corresponding maintenance personnel mobile terminal;
the information processing module is used for receiving and sending information with the mobile terminal;
the user information module storage content comprises installation information, historical maintenance information and position information of the user equipment, the installation information comprises installation time and equipment model of the user equipment, the historical maintenance information comprises historical fault content, solutions, repair records and payment conditions, and the position information is the geographical position of the user equipment.
The emergency processing platform can be a program installed in a computer, the number of the computers is multiple, the computers share the same data storage unit, and data information of each module in the emergency processing platform and daily generated operation and maintenance information are stored in the data storage unit; the mobile terminals can be smart phones, the smart phones are connected with the terminal server through the SIM cards in a network mode, the number of the mobile terminals is multiple, and workers can carry the mobile terminals with the mobile terminals. By using existing intelligent hardware, the system can be more easily implemented and operated, reducing the cost of implementing the invention.
The emergency processing system enables the working personnel to master the fault information in time and quickly transmit the solution, and greatly shortens the emergency response time, thereby reducing the property loss caused by the power utilization fault and quickly solving the fault occurring in the power utilization process of the user.
The above description is only an embodiment of the present invention, and is not intended to limit the scope of the present invention, and all equivalent structural changes made by using the contents of the present specification and the drawings, or applied directly or indirectly to other related technical fields, are included in the scope of the present invention.
Claims (6)
1. Fault emergency processing system based on ubiquitous electric power thing networking, its characterized in that: the system comprises an emergency processing platform, a user monitoring terminal and a mobile terminal, wherein the user monitoring terminal is connected with the emergency processing platform through an Ethernet, and the mobile terminal is connected with the emergency processing platform through a wireless network;
the user monitoring end is arranged in a distribution box of a user, monitors household electric equipment of the user and transmits the monitored data to the emergency processing platform;
the mobile terminal is used for receiving various maintenance tasks assigned by the emergency processing platform, and maintenance personnel perform maintenance according to user information and fault content in the maintenance task content after confirming that the maintenance tasks are received by the mobile terminal;
the emergency processing platform comprises a data storage module, a user monitoring module, a maintenance dispatching module, a fault repair reporting module, an information processing module and a user information module;
the content stored by the data storage module comprises data, historical fault information and a solution thereof, wherein the data, the historical fault information and the solution are monitored by a user monitoring terminal for the last seven days;
the user monitoring module analyzes the data monitored by the user monitoring terminal, compares the stored historical fault information during analysis, and sends the abnormal information and the user information to the maintenance dispatching module when abnormality occurs;
the fault repair reporting module is used for receiving repair reporting information of the user monitoring terminal communication module and receiving repair reporting information received by a worker;
the maintenance dispatching module is used for making a dispatching list according to the abnormal information monitored by the user monitoring module and the repair information received by the fault repair module and the fault content of the fault, and sending the dispatching list to a corresponding maintenance personnel mobile terminal;
the information processing module is used for receiving and sending information with the mobile terminal;
the user information module storage content comprises installation information, historical maintenance information and position information of the user equipment, the installation information comprises installation time and equipment model of the user equipment, the historical maintenance information comprises historical fault content, solutions, repair records and payment conditions, and the position information is the geographical position of the user equipment.
2. The ubiquitous power internet of things-based fault emergency processing system according to claim 1, wherein: and an emergency failure repair reporting button is also arranged on the user monitoring terminal.
3. The ubiquitous power internet of things-based fault emergency processing system according to claim 2, wherein: the user monitoring end is provided with a call module and can be connected with an intelligent telephone traffic robot or a manual telephone operator on the emergency processing platform through the call module;
the intelligent telephone traffic robot automatically compares historical fault information in the data storage module according to fault information reported by a user, and when the fault information reported by the user is matched with the fault information in the data storage module, the emergency processing platform sends a corresponding solution to the user monitoring end; when the fault information reported by the user is not matched with the fault information in the data storage module, the user can select to be connected with a manual operator, and the manual operator sends the solution corresponding to the fault information to the user monitoring end or sends the fault information to the maintenance dispatching module to be processed by maintenance personnel.
4. The ubiquitous power internet of things-based fault emergency processing system according to any one of claims 1 to 3, wherein: the working personnel classify the historical fault information in the data storage module according to the severity of the historical fault information, the classification comprises general faults and major faults, the user monitoring module analyzes the data monitored by the user monitoring terminal, if the data is identified as the major faults, abnormal information and a user number are sent to the maintenance dispatching module, after three minutes, if the information is not accepted, the maintenance dispatching module automatically forwards the information to the mobile terminal, and when the information is not accepted after the mobile terminal for three minutes, the emergency processing platform and the mobile terminal are simultaneously reminded through alarm sound.
5. The ubiquitous power internet of things-based fault emergency processing system according to claim 4, wherein: the mobile terminal is provided with a work order processing module, a communication module, a map module and a charging module;
the work order processing module is used for receiving a work order issued by the emergency processing platform maintenance work order module, carrying out corresponding maintenance according to the work order, and confirming to form a closed loop again after the maintenance is finished; the communication module is used for receiving and sending information with the emergency processing platform, wherein the information comprises voice information, character information, picture information and video information; the map module carries out positioning through a GPS unit on the mobile terminal and sends real-time position information obtained by positioning to the emergency processing platform, and the emergency processing platform simultaneously sends map information to the mobile terminal; the charging module is used for charging the set fee for the user after the maintenance task is completed, and the emergency processing platform sends the electronic invoice to the mobile terminal after confirming the fee.
6. The ubiquitous power internet of things-based fault emergency processing system according to claim 5, wherein: the emergency processing platform is a program installed in a computer, the number of the computers is multiple, the computers share the same data storage unit, and data information of each module in the emergency processing platform and daily generated operation and maintenance information are stored in the data storage unit; the mobile terminals are smart phones, the smart phones are in network connection with the terminal server through SIM cards, and the number of the mobile terminals is multiple.
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| CN114418141A (en) * | 2021-12-28 | 2022-04-29 | 广东德尔智慧工厂科技有限公司 | Method and system for generating, distributing and managing equipment maintenance task |
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