CN111680861A - Supervision method, server and computer-readable storage medium - Google Patents
Supervision method, server and computer-readable storage medium Download PDFInfo
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Abstract
The invention belongs to the technical field of information, and relates to a supervision method, a server and a computer readable storage medium, wherein the supervision method comprises the following steps: and sending a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information. And after acquiring the report information corresponding to the service staff information, sending service record prompt information to the mobile terminal. And acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information. Storing the service record information and/or the monitoring image information. Therefore, when the service personnel execute the service work, the invention can realize the supervision of the work of the service personnel through the service record information which is uploaded by the mobile terminal of the service personnel and comprises the service image information and/or the monitoring image information uploaded by the monitoring device, thereby strengthening the supervision of the work of the service personnel and ensuring the completion quality of the work.
Description
Technical Field
The present invention relates to the field of information technology, and in particular, to a monitoring method, a server, and a computer-readable storage medium.
Background
With the national emphasis on handicapped service efforts, many local governments have begun to improve local handicapped service efforts. Some local governments clearly propose that basic service work for the disabled is not only provided with basic auxiliary appliances, barrier-free transformation, various basic rehabilitation and medical projects, but also needs to bring the contents of life, employment and the like of the disabled into the basic service work, and the 'sunshine home plan' is practically implemented to the service work of the disabled by combining with actual conditions. The 'disabled person home-based support service' is the core work in the 'sunshine home plan'.
At present, in the work of 'the disabled people live in the home and support the service', service personnel of a service organization usually fill in service work records by themselves without any supervision process, so that the condition of artificial counterfeiting at different degrees exists, and the completion quality of the service work of the disabled people cannot be guaranteed.
In view of the above problems, those skilled in the art have sought solutions.
The foregoing description is provided for general background information and is not admitted to be prior art.
Disclosure of Invention
In view of this, the present invention provides a supervision method, a server and a computer readable storage medium, which aims to enhance the supervision of the work of a worker (or a service person) and ensure the completion quality of the work.
The invention is realized by the following steps:
the invention provides a supervision method, which comprises the following steps: and sending a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information. And after acquiring the report information corresponding to the service staff information, sending service record prompt information to the mobile terminal. And acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information. Storing the service record information and/or the monitoring image information.
Further, after acquiring the registration information corresponding to the service staff information, the step of sending the service record prompt information to the mobile terminal includes: and acquiring task information after acquiring the registration information corresponding to the service personnel information. And after the task information is associated with the service personnel information, sending service record prompt information to the mobile terminal, wherein the service record prompt information comprises the task information.
Further, the report information includes report personnel image information. Before the step of dispatching the service task to the mobile terminal, the method comprises the following steps: and acquiring a support request sent by the monitoring terminal, wherein the support request comprises service personnel information and serviced personnel information. And generating a service task according to the support request. The step of sending the service record prompt information to the mobile terminal after acquiring the report information corresponding to the service staff information comprises sending the report information to the served staff terminal and/or the monitoring terminal corresponding to the served staff information.
Further, after acquiring the registration information corresponding to the service staff information, the step of sending the service record prompt information to the mobile terminal includes: and sending the photographing prompt information to the mobile terminal according to the preset frequency. And receiving service image information which is acquired and sent by the mobile terminal through a special application program after the mobile terminal receives the photographing prompt information each time.
Further, the service record information also includes service time period information. The step of acquiring the service record information uploaded by the mobile terminal and/or acquiring the monitoring image information uploaded by the monitoring device corresponding to the service location information comprises the step of acquiring the service record information uploaded by the mobile terminal. And acquiring monitoring image information corresponding to the service place information and the service time period information. In the step of storing the service record information and/or the monitoring image information, comprising: and performing associated storage on the service record information and the monitoring image information.
Furthermore, the service task also comprises information of the person to be serviced. In the step of storing the service record information and/or the monitoring image information, comprising: and generating serviced archive information according to the serviced person information, the service record information and/or the monitoring image information, and/or generating service archive information according to the serviced person information, the service record information and/or the monitoring image information. Adding the served profile information to first historical profile information corresponding to the served person information to update the first historical profile information, and/or adding the service profile information to second historical profile information corresponding to the service person information to update the second historical profile information.
Further, after the step of storing the service record information and/or the monitoring image information, comprising: and acquiring service evaluation information according to the service record information and a preset service quality evaluation standard, and associating the service evaluation information with the service personnel information. Adding the service evaluation information into service organization historical evaluation information corresponding to the service personnel information to update the service organization historical evaluation information, acquiring the service organization evaluation information according to the updated service organization historical evaluation information and a preset service organization evaluation standard, and associating the service organization evaluation information with the service organization information corresponding to the service personnel information.
The invention also provides a supervision method, which comprises the following steps: and the task issuing end distributes a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information. And after the task issuing end acquires the registration information corresponding to the service staff information, sending service record prompt information to the mobile terminal. And the mobile terminal acquires and uploads service record information to the task issuing terminal, wherein the service record information comprises service image information. And the task issuing end stores the monitoring image information uploaded by the monitoring device corresponding to the acquired service record information and/or service place information.
The invention also provides a server comprising a memory and a processor. The processor is for executing a computer program stored in the memory for implementing the steps of the supervision method as described above.
The invention also provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the steps of the supervision method as described above.
The invention provides a supervision method, a server and a computer readable storage medium, wherein the supervision method comprises the following steps: and sending a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information. And after acquiring the report information corresponding to the service staff information, sending service record prompt information to the mobile terminal. And acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information. Storing the service record information and/or the monitoring image information. Therefore, when the service personnel execute the service work, the invention can realize the supervision of the work of the service personnel through the service record information which is uploaded by the mobile terminal of the service personnel and comprises the service image information and/or the monitoring image information uploaded by the monitoring device, thereby strengthening the supervision of the work of the service personnel and ensuring the completion quality of the work.
In order to make the aforementioned and other objects, features and advantages of the invention comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
Fig. 1 is a schematic flow chart of a supervision method according to a first embodiment of the present invention;
FIG. 2 is a flow chart of a supervision method according to a second embodiment of the present invention;
fig. 3 is a schematic structural diagram of a server according to a third embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It is to be understood that the described embodiments are merely a few embodiments of the invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The embodiments of the present invention will be described in detail with reference to the accompanying drawings.
The first embodiment:
fig. 1 is a schematic flow chart of a supervision method according to a first embodiment of the present invention. For a clear description of the supervision method provided by the first embodiment of the present invention, please refer to fig. 1.
The supervision method provided by the first embodiment of the invention comprises the following steps:
and S11, sending a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information.
In an embodiment, the mobile terminal receiving the service task may be, but is not limited to, a mobile phone, a smart watch, a tablet computer, and the like.
In one embodiment, it should be understood that the service task may include, but is not limited to, service location information, service person information, and the like, and may also include, for example, serviced person information, arrival time, and the like. The service location information may include, but is not limited to, room information.
And S12, after the registration information corresponding to the service staff information is acquired, sending service record prompt information to the mobile terminal.
In one embodiment, the acquired registration information may be sent after the mobile terminal detects that the mobile terminal arrives at a position corresponding to the service location information and performs a card punching operation. Specifically, after detecting that the mobile terminal arrives at the position corresponding to the service location information, the mobile terminal may perform a card punching operation automatically or manually.
In other embodiments, the acquired check-in information may be sent by a card punching device corresponding to the service location information. Specifically, the card reader may perform biometric identification on the attendant and generate the posting information after the identification is passed, wherein the biometric identification may include, but is not limited to, a fingerprint, a pupil, a facial feature, a voiceprint feature, and the like. The service location information corresponds to a card punch device, for example, a card punch device installed in a room of a service person.
In other embodiments, the card punching device may acquire an image of the service person when the service person performs a card punching operation to generate the post person image information, wherein the post person image information includes face image information of the card punching person.
In other embodiments, the presence information may include presence image information and/or service personnel information. Before dispatching the service task to the mobile terminal at step S11, it may include, but is not limited to: acquiring a support request sent by a monitoring terminal, wherein the support request comprises service personnel information and serviced personnel information. And generating a service task according to the support request, wherein the service task also can but not limited to comprise information of the serviced personnel. In step S12, after acquiring the check-in information corresponding to the service staff information, sending the service record prompting information to the mobile terminal, which may include, but is not limited to: and sending the report information to the served personnel terminal and/or the monitoring terminal corresponding to the served personnel information. Therefore, the supervision method provided by the embodiment can enable the guardian of the serviced person to designate the service person, and can also enable the serviced person and/or the guardian of the serviced person to confirm whether the actual service person accords with the designated service person.
In other embodiments, the serviced person information may include, but is not limited to, service location information and/or serviced person terminal identification information, etc.
In one embodiment, in step S12, after acquiring the registration information corresponding to the service person information, the method sends the service record prompting information to the mobile terminal, which may include, but is not limited to: and acquiring task information after acquiring the registration information corresponding to the service personnel information. And after the task information is associated with the service personnel information, sending service record prompt information to the mobile terminal, wherein the service record prompt information comprises the task information. Task information may include, but is not limited to, task attributes such as daily care, lifestyle self-care training, social adaptive coaching, serviced person profile change registration, occupational rehabilitation and labor skill training, motor function training, and the like.
In one embodiment, in step S12, after acquiring the registration information corresponding to the service person information, the method sends the service record prompting information to the mobile terminal, which may include, but is not limited to: and sending the photographing prompt information to the mobile terminal according to the preset frequency. And receiving service image information which is acquired and sent by the mobile terminal through a special application program (or a special APP) after the mobile terminal receives the photographing prompt information each time. The photographing prompt information may include, but is not limited to, preset photographing requirement information corresponding to the task information, for example, the preset photographing requirement information corresponding to the daily life care is a contrast before and after photographing and arranging the bed, a contrast before and after being toilet-washed by the servicer, a 30-second video of the process of arranging the bed by the servicer, and the like.
In another embodiment, in step S12, after acquiring the registration information corresponding to the service person information, the method sends the service record prompting information to the mobile terminal, which may include, but is not limited to: sending the photographing prompt information to the mobile terminal at random or irregular frequency. And receiving service image information which is acquired and sent by the mobile terminal through a special application program after the mobile terminal receives the photographing prompt information each time.
Specifically, in the supervision method provided by this embodiment, the service image information acquired and sent each time by the mobile terminal is received and stored, so that the risk of losing the service image information shot by the service staff can be effectively reduced.
And S13, acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information.
In one embodiment, the service record information may include, but is not limited to, service remark information filled by a service person and material change information of a person to be serviced.
In one embodiment, the service record information may be uploaded in real time after being acquired by the mobile terminal (i.e., the service record information is generated and uploaded each time the mobile terminal acquires the service image information), or may be uploaded after the entire service task is completed.
In one embodiment, the service location information corresponds to a monitoring device, such as a monitoring device in a room of the serviced person, a monitoring device in an activity area of the serviced person, and so on.
In another embodiment, after the step of acquiring the registration information corresponding to the service person information and then sending the service record prompting information to the mobile terminal in step S12, the method may include, but is not limited to: and receiving the position information of the service personnel sent by the mobile terminal in real time. And acquiring monitoring image information uploaded by a monitoring device corresponding to the position information of the service personnel. Specifically, the service site is a large site, and the service person position is a small site among the large sites. Therefore, the monitoring method provided by the embodiment can acquire the monitoring images of the monitoring devices corresponding to a plurality of positions according to the position change of the service personnel, realize the full supervision of the service process, and reduce the monitoring blind areas or the monitoring blank areas.
And S14, storing the service record information and/or the monitoring image information.
In an embodiment, the service record information may further include service time period information. In step S13, the obtaining of the service record information uploaded by the mobile terminal and/or the obtaining of the monitoring image information uploaded by the monitoring device corresponding to the service location information may include, but is not limited to, obtaining the service record information uploaded by the mobile terminal. And acquiring monitoring image information corresponding to the service place information and the service time period information. In the step S14, the storing of the service record information and/or the monitoring image information may include, but is not limited to: and performing associated storage on the service record information and the monitoring image information.
In one embodiment, the service task may further include information of the person to be serviced. In the step S14, the storing of the service record information and/or the monitoring image information may include, but is not limited to: and generating serviced archive information according to the serviced person information, the service record information and/or the monitoring image information, and/or generating service archive information according to the serviced person information, the service record information and/or the monitoring image information. Adding the served profile information to first historical profile information corresponding to the served person information to update the first historical profile information, and/or adding the service profile information to second historical profile information corresponding to the service person information to update the second historical profile information. Therefore, the supervision method provided by the embodiment can realize archiving of various information in the service process.
In an embodiment, the supervision method provided by this embodiment may further include, but is not limited to: and when a file viewing request sent by the viewing terminal is received, sending file information corresponding to the file viewing request to the viewing terminal. Specifically, after the viewing terminal receives the archive information, the printing operation can be performed on the archive information. The profile information may be served profile information, service profile information, updated first history profile information, or updated second history profile information.
In one embodiment, after the step of storing the service record information and/or the monitoring image information, the method comprises: and acquiring service evaluation information according to the service record information and a preset service quality evaluation standard, and associating the service evaluation information with the service personnel information. Adding the service evaluation information into service organization historical evaluation information corresponding to the service personnel information to update the service organization historical evaluation information, acquiring the service organization evaluation information according to the updated service organization historical evaluation information and a preset service organization evaluation standard, and associating the service organization evaluation information with the service organization information corresponding to the service personnel information. Therefore, the supervision method provided by the embodiment can form a normalized industry service standard by formulating the preset service quality evaluation standard and the preset service organization evaluation standard.
Specifically, the service organization evaluation information and the service evaluation information can be public, so that the construction of a transparent supervision platform can be realized.
In other embodiments, the service evaluation information may also be, but is not limited to, obtained according to the service record information and/or the monitoring image information and a preset service quality evaluation criterion.
In one embodiment, after acquiring the service record information uploaded by the mobile terminal and/or the monitoring image information uploaded by the monitoring device corresponding to the service location information at step S14, the method may include, but is not limited to: and when the serious violation information is obtained according to the service image information and/or the monitoring image information in the service record information, alarming. Therefore, the supervision method provided by the embodiment can avoid the situation that the service personnel cause personal and property damage of the serviced personnel.
The supervision method provided by the first embodiment of the invention comprises the following steps: and S11, sending a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information. And S12, after the registration information corresponding to the service staff information is acquired, sending service record prompt information to the mobile terminal. And S13, acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information. And S14, storing the service record information and/or the monitoring image information. Therefore, the supervision method provided by the embodiment can realize supervision of the work of the service staff through the service record information including the service image information uploaded by the mobile terminal of the service staff and/or the monitoring image information uploaded by the monitoring device when the service staff executes the service work, so that the supervision method provided by the embodiment can realize enhancement of supervision of the work of the service staff and guarantee of the completion quality of the work.
Second embodiment:
fig. 2 is a schematic flow chart of a supervision method according to a second embodiment of the present invention. For a clear description of the supervision method provided by the second embodiment of the present invention, please refer to fig. 2.
The supervision method provided by the second embodiment of the invention comprises the following steps:
and S21, the task distributor distributes the service tasks to the mobile terminal, and the service tasks comprise service location information and service personnel information.
In an embodiment, the task issuing end may include, but is not limited to, a task issuing terminal and/or a server.
In an embodiment, the mobile terminal may be, but is not limited to, a mobile phone, a smart watch, a tablet computer, and the like.
In one embodiment, before the task distributor distributes the service task to the mobile terminal in step S21, the method may further include, but is not limited to: the monitoring terminal acquires the service staff list information from the task issuing terminal (or the server). After receiving the specified instruction aiming at the service staff list information, the monitoring terminal selects the service staff information in the service staff list information, acquires and sends a support request to the task issuing end, wherein the support request comprises service staff information and serviced staff information, and the service staff information can comprise rating grade information of service staff, adept service information and the like. And the task issuing end generates a service task according to the entrusted request, and the service task can also include but is not limited to information of the serviced personnel. Therefore, the supervision method provided by the embodiment can enable the guardian of the serviced person to designate the service person.
And S22, the task issuing end sends service record prompt information to the mobile terminal after acquiring the registration information corresponding to the service staff information.
In an embodiment, in step S22, after the task distributor acquires the registration information corresponding to the service staff information, before sending the service record prompting information to the mobile terminal, the method may include, but is not limited to: and after the card punching device performs card punching operation, sending reporting information to the task issuing terminal, wherein the reporting information comprises image information of reporting personnel.
In one embodiment, in step S22, after the task issuing end obtains the registration information corresponding to the service staff information, the sending of the service record prompting information to the mobile terminal includes: and the task issuing end sends the report information to the served personnel terminal and/or the monitoring terminal corresponding to the served personnel information. Therefore, the supervision method provided by the embodiment can ensure that the serviced person and/or the guardian of the serviced person confirms whether the actual service person accords with the designated service person.
In an embodiment, in step S22, after acquiring the registration information corresponding to the service staff information, the task distributor sends the service record prompting information to the mobile terminal, which may include, but is not limited to: and after the task issuing end acquires the report information corresponding to the service personnel information, acquiring the task information. And after the task information is associated with the service personnel information, the task issuing end sends service record prompt information to the mobile terminal, wherein the service record prompt information comprises the task information.
In an embodiment, in step S22, after acquiring the registration information corresponding to the service staff information, the task distributor sends the service record prompting information to the mobile terminal, which may include, but is not limited to: and the task issuing end sends the photographing prompt information to the mobile terminal according to the preset frequency. And the mobile terminal acquires and sends the service image information to the task issuing end through a special application program (or a special APP) after receiving the photographing prompt information each time. And the task issuing end stores the service image information.
And S23, the mobile terminal acquires and uploads service record information to the task issuing terminal, wherein the service record information comprises service image information.
In one embodiment, after receiving the task completion information, the mobile terminal generates service record information according to the service image information and/or information filled by the service personnel.
And S24, the task issuing end stores the monitoring image information uploaded by the monitoring device corresponding to the acquired service record information and/or service location information.
In an embodiment, in step S24, the task distributor stores the monitoring image information uploaded by the monitoring device corresponding to the acquired service record information and/or service location information, which may include, but is not limited to: and the task issuing end generates served archive information according to the served personnel information, the service record information and/or the monitoring image information, and/or generates service archive information according to the service personnel information, the service record information and/or the monitoring image information. The task issuing end adds the served file information into first historical file information corresponding to the served personnel information to update the first historical file information, and/or adds the service file information into second historical file information corresponding to the service personnel information to update the second historical file information.
In an embodiment, in step S24, after the task distributor stores the monitoring image information uploaded by the monitoring device corresponding to the acquired service record information and/or service location information, the step may include, but is not limited to: and when the task issuing end acquires the serious violation information according to the service image information and/or the monitoring image information in the service record information, alarming.
In an embodiment, for specific implementation and beneficial effects of the monitoring method provided in this embodiment, reference may be made to the monitoring method provided in the first embodiment of the present invention, and details will not be described herein again.
The supervision method provided by the second embodiment of the invention comprises the following steps: and S21, the task distributor distributes the service tasks to the mobile terminal, and the service tasks comprise service location information and service personnel information. And S22, the task issuing end sends service record prompt information to the mobile terminal after acquiring the registration information corresponding to the service staff information. And S23, the mobile terminal acquires and uploads service record information to the task issuing terminal, wherein the service record information comprises service image information. And S24, the task issuing end stores the monitoring image information uploaded by the monitoring device corresponding to the acquired service record information and/or service location information. Therefore, the supervision method provided by the embodiment can realize the enhancement of the supervision on the work of the service personnel and guarantee the completion quality of the work.
The third embodiment:
fig. 3 is a schematic structural diagram of a server according to a third embodiment of the present invention. For a clear description of the server provided by the third embodiment of the present invention, please refer to fig. 3.
A server provided by a third embodiment of the present invention includes: a processor 101 and a memory 102, wherein the processor 101 is configured to execute a computer program stored in the memory 102 to implement the steps of the supervision method as described in the first embodiment or the second embodiment.
In an embodiment, the server provided in this embodiment may include at least one processor 101 and at least one memory 102. Wherein the at least one processor 101 may be referred to as a processing unit and the at least one memory 102 may be referred to as a storage unit. Specifically, the storage unit stores a computer program, which when executed by the processing unit, causes the server provided by the present embodiment to implement the steps of the supervision method as provided in the first embodiment or the second embodiment, for example, step S11 shown in fig. 1, which is to dispatch a service task to the mobile terminal, where the service task includes service location information and service personnel information; step S12, after acquiring the registration information corresponding to the service personnel information, sending service record prompt information to the mobile terminal; step S13, acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information; step S14, storing the service record information and/or the monitoring image information.
In an embodiment, the server provided by this embodiment may include a plurality of memories 102 (referred to as storage units for short), and the storage units may include, for example, a Random Access Memory (RAM) and/or a cache memory and/or a Read Only Memory (ROM), and so on.
In an embodiment, the server provided in this embodiment may further include a communication bus 103 and a transceiver 104. The transceiver 104 may be connected to the processor 101 and the memory 102 through the communication bus 103, and performs the above functions under the control of the processor 101. For example, the transceiver 104 may be used to dispatch service tasks to mobile terminals. For example, the processor 101 may be configured to send service record prompting information to the mobile terminal after acquiring the registration information corresponding to the service person information.
The server provided by the third embodiment of the present invention includes a processor 101 and a memory 102, and the processor 101 is configured to execute a computer program stored in the memory 102 to implement the steps of the supervision method described in the first embodiment or the second embodiment, so that the server provided by this embodiment can implement enhanced supervision on the work of the service personnel and guarantee the completion quality of the work.
The third embodiment of the present invention also provides a computer-readable storage medium storing a computer program which, when executed by the processor 101, implements the steps of the supervision method according to the first embodiment or the second embodiment, for example, the steps shown in fig. 1 are S11 to S14.
In an embodiment, the computer readable storage medium provided by the embodiment may include any entity or device capable of carrying computer program code, a recording medium, such as ROM, RAM, magnetic disk, optical disk, flash memory, and the like.
When executed by the processor 101, the computer program stored in the computer-readable storage medium according to the third embodiment of the present invention can implement enhanced supervision of the work of the service staff, and ensure the completion quality of the work.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
As used herein, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, including not only those elements listed, but also other elements not expressly listed.
The present invention is not limited to the above preferred embodiments, and any modification, equivalent replacement or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A supervision method, characterized in that the supervision method comprises:
distributing a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information;
after acquiring the registration information corresponding to the service personnel information, sending service record prompt information to the mobile terminal;
acquiring service record information uploaded by the mobile terminal and/or monitoring image information uploaded by a monitoring device corresponding to the service location information, wherein the service record information comprises service image information;
and storing the service record information and/or the monitoring image information.
2. The supervision method according to claim 1, wherein the step of sending a service record prompt message to the mobile terminal after acquiring the report message corresponding to the service person information includes:
acquiring task information after acquiring the registration information corresponding to the service personnel information;
and after the task information is associated with the service staff information, sending the service record prompt information to the mobile terminal, wherein the service record prompt information comprises the task information.
3. The surveillance method of claim 1, wherein the check-in information includes check-in person image information;
before the step of dispatching the service task to the mobile terminal, the method comprises the following steps:
acquiring a support request sent by a monitoring terminal, wherein the support request comprises the information of service personnel and the information of serviced personnel;
generating the service task according to the supporting request;
after the step of acquiring the registration information corresponding to the service staff information, sending service record prompt information to the mobile terminal includes:
and sending the report information to the served personnel terminal and/or the monitoring terminal corresponding to the served personnel information.
4. The supervision method according to claim 1, wherein the step of sending a service record prompt message to the mobile terminal after acquiring the report message corresponding to the service person information includes:
sending a photographing prompt message to the mobile terminal according to a preset frequency;
and receiving the service image information which is acquired and sent by the mobile terminal through a special application program after the mobile terminal receives the photographing prompt information each time.
5. The surveillance method of claim 1, further comprising service time period information in the service record information;
in the step of obtaining the service record information uploaded by the mobile terminal and/or obtaining the monitoring image information uploaded by the monitoring device corresponding to the service location information, the method includes:
acquiring the service record information uploaded by the mobile terminal;
acquiring the monitoring image information corresponding to the service place information and the service time period information;
in the step of storing the service record information and/or the monitoring image information, the method includes:
and performing associated storage on the service record information and the monitoring image information.
6. The supervisory method of claim 1, wherein the service tasks further include serviced personnel information;
in the step of storing the service record information and/or the monitoring image information, the method includes:
generating serviced archive information according to the serviced personnel information, the service record information and/or the monitoring image information, and/or generating service archive information according to the serviced personnel information, the service record information and/or the monitoring image information;
adding the served profile information to first history profile information corresponding to the served person information to update the first history profile information, and/or adding the service profile information to second history profile information corresponding to the service person information to update the second history profile information.
7. The surveillance method of claim 1, after the step of storing the service record information and/or the monitoring image information, comprising:
acquiring service evaluation information according to the service record information and a preset service quality evaluation standard, and associating the service evaluation information with the service personnel information;
adding the service evaluation information into service organization historical evaluation information corresponding to the service personnel information to update the service organization historical evaluation information, acquiring the service organization evaluation information according to the updated service organization historical evaluation information and a preset service organization evaluation standard, and
and associating the service organization evaluation information with service organization information corresponding to the service personnel information.
8. A supervision method, characterized in that the supervision method comprises:
the task issuing end distributes a service task to the mobile terminal, wherein the service task comprises service location information and service personnel information;
after acquiring the registration information corresponding to the service personnel information, the task issuing end sends service record prompt information to the mobile terminal;
the mobile terminal acquires and uploads service record information to the task issuing terminal, wherein the service record information comprises service image information;
and the task issuing end stores the acquired service record information and/or the monitoring image information uploaded by the monitoring device corresponding to the service place information.
9. A server, comprising a memory and a processor;
the processor is adapted to execute a computer program stored in the memory to implement the steps of the supervision method according to any of claims 1-7.
10. A computer-readable storage medium, characterized in that a computer program is stored thereon, which computer program, when being executed by a processor, realizes the steps of the supervision method according to any one of claims 1-7.
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