CN111680327A - Block chain-based customer information integration method, device, equipment and storage medium - Google Patents
Block chain-based customer information integration method, device, equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the invention provides a customer information integration method, a device, equipment and a storage medium based on a block chain, wherein the customer information integration method based on the block chain runs on the block chain, one node in the block chain is a designated node, and all nodes except the designated node in the block chain respectively correspond to a service system, and the method comprises the following steps: receiving client information data of respective corresponding service systems through each node; receiving the customer information data forwarded by each node through the designated node, integrating the received customer information data, and storing the integrated customer information data; and receiving a data customization requirement through the designated node, extracting corresponding field values from the integrated customer information data according to the data customization requirement to form customized data, and storing the customized data. The scheme is favorable for avoiding information leakage, can provide basis for tracing the source of error data, and is favorable for realizing cross-channel sharing of data.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a method, an apparatus, a device, and a storage medium for integrating client information based on a block chain.
Background
Inside the bank, each department has its own business processing system, for example, loan deposit transactions are processed through a core system, financial fund sales are processed through a financial fund sales system, credit loan services are processed through a credit system, etc., and different information of the same customer may be stored in various systems in the bank. At present, a bank is increasing service for customers, how to provide better service by using customer information, obtain complete and accurate customer information, and realize safe sharing of customer information (mainly preventing information leakage) is one of important works of the bank at present.
At present, a plurality of technical schemes for integrating customer information exist, and the technical schemes for integrating customer information are based on a customer relationship management system and are integrated according to customer information in the system, and some technical schemes integrate customer information in some systems in an enterprise and finally achieve the purpose of information integration by adopting a data acquisition and data processing process.
However, in the existing technical solutions, the problem of leakage of customer information is ignored, and when data is wrong, if the data is from several systems, the data of which system is not traceable is wrong, cross-channel sharing of customer information is difficult, and when a large account balance transaction occurs in a customer bank account, the cross-channel sharing of account balance information often cannot be performed in time, so that business personnel can find problems later, and risks such as fraud, money laundering and the like are caused.
Disclosure of Invention
The embodiment of the invention provides a customer information integration method based on a block chain, and aims to solve the technical problems that in the prior art, customer information integration is easy to leak information, source tracing error data cannot be realized, and data cannot be shared across channels. The customer information integration method based on the block chain operates on the block chain, one node in the block chain is a designated node, and all nodes except the designated node in the block chain respectively correspond to one service system, and the method comprises the following steps:
receiving client information data of respective corresponding service systems through each node;
receiving the customer information data forwarded by each node through the designated node, integrating the received customer information data, and storing the integrated customer information data;
and receiving a data customization requirement through the designated node, extracting corresponding field values from the integrated customer information data according to the data customization requirement to form customized data, and storing the customized data.
The embodiment of the invention also provides a client information integration device based on the block chain, which is used for solving the technical problems that in the prior art, client information integration is easy to leak information, source tracing error data cannot be realized, and data cannot be shared across channels. The device includes:
the system comprises a data receiving and sending module, a data integration module and a data customization module, wherein the data integration module and the data customization module are arranged on a designated node in a block chain, the data receiving and sending module is arranged on each node except the designated node in the block chain, each node except the designated node in the block chain respectively corresponds to a service system, and the service system comprises a service system,
the data receiving and sending module is used for receiving the customer information data of the business system corresponding to the node where the data receiving and sending module is located;
the data integration module is used for receiving the customer information data forwarded by the data transceiver module in each node, integrating the received customer information data and storing the integrated customer information data;
and the data customization module is used for receiving a data customization demand, extracting corresponding field values from the integrated customer information data according to the data customization demand to form customized data, and storing the customized data.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the optional customer information integration method based on the block chain when executing the computer program, so that the technical problems that information is easy to leak, source error data cannot be traced and data cannot be shared across channels in customer information integration in the prior art are solved.
The embodiment of the invention also provides a computer readable storage medium, which stores a computer program for executing the optional customer information integration method based on the block chain, so as to solve the technical problems that in the prior art, customer information integration is easy to leak information, source tracing error data cannot be realized, and data cannot be shared across channels.
In the embodiment of the invention, customer information integration based on a block chain is provided, one node in the block chain is an appointed node, all nodes except the appointed node respectively correspond to one service system, further, the customer information data corresponding to the service systems respectively are received through all nodes, the customer information data forwarded by all nodes are received and summarized through the appointed node, the received and summarized customer information data are integrated, the integrated customer information data are stored in the appointed node, a data customization requirement can be received through the appointed node, corresponding field values are extracted from the integrated customer information data according to the data customization requirement to form customization data, the customization data are stored so as to be read and applied subsequently, and the summary, integration, data customization, data integration and data integration of customer information on the block chain are realized, Compared with the prior art that data integration is carried out through a traditional data processing system, the access of the block chain is carried out in a contract mode, so that the application of the block chain ensures that the data is safer, and information leakage is avoided; meanwhile, the data operation processes of the block chain, such as the summarization and integration of customer information, data customization, the storage of integrated data and customized data and the like, are recorded, and when data have errors, the record can provide a basis for tracing the source of the error data; in addition, corresponding field values can be extracted from the integrated customer information data according to different data customization requirements to form customized data, and the customized data is stored in a block chain, so that other subsequent business systems can read and apply the customized data conveniently, and the cross-channel sharing of the data is facilitated.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the principles of the invention. In the drawings:
fig. 1 is a flowchart of a method for integrating customer information based on a blockchain according to an embodiment of the present invention;
FIG. 2 is a computer apparatus provided by an embodiment of the present invention;
fig. 3 is a block diagram of a client information integration apparatus based on a blockchain according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the following embodiments and accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
In an embodiment of the present invention, a customer information integration method based on a blockchain is provided, where the customer information integration method based on a blockchain operates on the blockchain, one node in the blockchain is a designated node, and each node in the blockchain except for the designated node corresponds to a service system, as shown in fig. 1, the method includes:
step 102: receiving client information data of respective corresponding service systems through each node;
step 104: receiving the customer information data forwarded by each node through the designated node, integrating the received customer information data, and storing the integrated customer information data;
step 106: and receiving a data customization requirement through the designated node, extracting corresponding field values from the integrated customer information data according to the data customization requirement to form customized data, and storing the customized data.
As can be seen from the flow shown in fig. 1, in the embodiment of the present invention, customer information integration based on a block chain is provided, where a node in the block chain is an appointed node, each node except the appointed node corresponds to a service system, and further each node receives customer information data of each corresponding service system, and receives customer information data forwarded by each node through the appointed node, that is, collects customer information data of multiple service systems, integrates the received and collected customer information data, and the appointed node stores the integrated customer information data, and can also receive a data customization requirement, and extracts corresponding field values from the integrated customer information data according to the data customization requirement to form customization data, and stores the customization data, so that the customization data is read and applied subsequently, and the collection of customer information on the block chain is achieved, Compared with the data integration through a traditional data processing system in the prior art, the access of the block chain is performed in a contract mode, so that the application of the block chain ensures that the data is safer, and information leakage is avoided; meanwhile, the data operation processes of the block chain, such as the summarization and integration of customer information, data customization, the storage of integrated data and customized data and the like, are recorded, and when data has errors, the record can provide a basis for tracing the source of the error data, so that the wrong customer information sent by which service system can be found out; in addition, corresponding field values can be extracted from the integrated customer information data according to different data customization requirements to form customized data, and the customized data is stored in a block chain, so that other subsequent business systems can read and apply the customized data conveniently, and the cross-channel sharing of the data is facilitated.
In a specific implementation, the designated node may be a randomly designated node in the block chain.
In a specific implementation, the client information data received by each node and corresponding to the service system may be storage data and/or update data of the service system.
In specific implementation, the customer information integration method based on the blockchain can be applied to any scene of integrating the customer information among multiple systems, for example, can be applied to integration of the customer information among multiple systems in any organization, enterprise or organization.
In a specific implementation, the customer information data may include one or more combinations of basic customer information and customer transaction information of various service types, for example, the customer information of a financial institution may include financial fund investment information of the customer, credit loan record information of the customer, deposit information of the customer, basic customer information (such as address, telephone, occupation, income, and the like), and may also be all field information of the customer.
In order to improve the unique identification of information integration, in this embodiment, in the process of integrating the received and aggregated customer information data, the information of the same customer is merged into the received customer information data based on the unique information of the customer, that is, the information of the same customer is merged into a plurality of pieces of information or all pieces of field information of the same customer based on the unique information of the customer.
In specific implementation, the client information may be information of a public client or information of a private client, different processing may be performed on the information of the public client and the information of the private client, and the unique information of the private client may be an identity card number of the client, that is, multiple pieces of client information or all pieces of field information of the same client are combined according to the identity card number. For a public client, the unique information for the public client may be an organization code, a business license number, etc., that is, a plurality of pieces of information or all pieces of field information of the same organization are combined according to the organization code or the business license number.
In specific implementation, in order to obtain complete and accurate customer information through integration, in this embodiment, in the process of integrating received customer information data, for information of the same customer, when a plurality of pieces of information of the same type exist, according to the distance between the information recording time and the current time, other information of the same type is replaced by the latest information, where the latest information is a message of the plurality of pieces of information, the information recording time of which is the closest to the current time.
For example, the basic information of a certain client includes two address information, address a and address B, and if the recording time of address a is closer to the current time than the recording time of address B, address B is replaced by address a, so that the information of the client is complete and accurate, and meanwhile, the more updated information is retained.
In specific implementation, the plurality of service systems store the client information, and each service system may have client information of different formats and different contents of the same client, such as client name, address, contract agreement status, etc., when the customer profile is modified in one business system, but the other business system is not refreshed synchronously, it may cause the same customer to remember different information in different service systems, and the problem of data collision occurs, in order to further integrate and obtain complete and accurate customer information, in this embodiment, the problem of data collision is solved by, for the information of the same client, and when the information from different service systems conflicts, replacing the information of the service system with high priority according to the priority of the service system, wherein the priority is determined according to the service type of the service system.
For example, the transaction information of a certain client is stored in the service system C and the service system D, the information takes the contract agreement state as an example, when the contract agreement state in the service system D is updated but the contract agreement state in the service system C is not updated synchronously, at this time, the contract agreement states uploaded to the block chain by the service system C and the service system D are inconsistent when information integration is performed on the information of the certain client, and a problem of data collision occurs.
In specific implementation, the priority of each service system may be determined according to the service type of each service system, and specifically, the priority may be determined according to the importance of the service type, for example, the more important the service type is, the higher the priority is.
In specific implementation, the integrated customer information data is stored on a designated node of the blockchain, so that a subsequent system needing application data reads the data according to a relevant contract.
In specific implementation, in order to facilitate sharing of data among different channels and different systems and to implement customization of data requirements, in this embodiment, data customization requirements are received through the designated node, corresponding field values are extracted from integrated customer information data according to the data customization requirements to form customization data, and the customization data is stored. Specifically, the data customization requirements may include requirements of data parameters such as data type and data amount.
During specific implementation, a sending end of the data customization requirement and the designated node can share an intelligent contract, the sending end of the data customization requirement sends the data customization requirement in the form of message, message and the like to the designated node based on the intelligent contract, and then the sending end of the data customization requirement reads the customization data on the designated node based on the intelligent contract, so that the designated node transmits the customization data to the sending end of the data customization requirement, and the sending end of the data customization requirement applies the customization data.
In specific implementation, the mode of generating the customized data according to the data customization requirement is beneficial to realizing data sharing among different channels and different service systems, and targeted and accurate shared data can be provided for different channels and different service systems. For example, when the customer information integration method based on the block chain is applied to a financial institution as an example, when a large amount of account transaction occurs to the account number of the customer, the account information can be shared across channels in a data customization mode, which is beneficial for business personnel to timely and effectively know the account information, is further beneficial for timely finding problems, and can avoid or reduce risks of fraud, money laundering and the like.
In specific implementation, the integrated customer information data and the customized data can provide data bases for various data applications, so that data sharing is realized, and for example, data bases can be provided for application scenes such as customer evaluation and marketing.
In this embodiment, a computer device is provided, as shown in fig. 2, and includes a memory 202, a processor 204, and a computer program stored on the memory and executable on the processor, and when the processor executes the computer program, the processor implements any of the above-mentioned customer information integration methods based on a block chain.
In particular, the computer device may be a computer terminal, a server or a similar computing device.
In the present embodiment, there is provided a computer-readable storage medium storing a computer program for executing any of the above-described methods for integrating client information based on a blockchain.
In particular, computer-readable storage media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer-readable storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable storage medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
Based on the same inventive concept, the embodiment of the present invention further provides a client information integration apparatus based on a block chain, as described in the following embodiments. Because the principle of solving the problem of the client information integration device based on the blockchain is similar to that of the client information integration method based on the blockchain, the implementation of the client information integration device based on the blockchain can refer to the implementation of the client information integration method based on the blockchain, and repeated details are not repeated. As used hereinafter, the term "unit" or "module" may be a combination of software and/or hardware that implements a predetermined function. Although the means described in the embodiments below are preferably implemented in software, an implementation in hardware, or a combination of software and hardware is also possible and contemplated.
Fig. 3 is a block diagram of a block chain-based customer information integration apparatus according to an embodiment of the present invention, and as shown in fig. 3, the apparatus includes:
a data transceiver module 302, a data integration module 304, and a data customization module 306, where the data integration module and the data customization module are disposed on a designated node in the block chain, the data transceiver module is disposed on each node except the designated node in the block chain, and each node except the designated node in the block chain corresponds to a service system, respectively, where,
the data transceiver module 302 is configured to receive customer information data of a service system corresponding to a node where the data transceiver module is located;
the data integration module 304 is configured to receive the customer information data forwarded by the data transceiver module in each node, integrate the received customer information data, and store the integrated customer information data;
the data customizing module 306 is configured to receive a data customizing requirement, extract corresponding field values from the integrated customer information data according to the data customizing requirement to form customized data, and store the customized data.
In one embodiment, the data integration module is configured to combine information of the same customer in the received customer information data based on the unique information of the customer.
In an embodiment, the data integration module is configured to, for information of the same customer, replace, when there are multiple pieces of information of the same type, other information of the same type with latest information according to a distance between an information recording time and a current time, where the latest information is a message of the multiple pieces of information, in which the information recording time is closest to the current time.
In one embodiment, the data integration module is configured to, for information of the same customer, replace information of a service system with a higher priority according to a priority of the service system when information from different service systems conflicts, where the priority is determined according to a service type of the service system.
In one embodiment, further comprising:
the data transmission module is arranged in the designated node, the designated node and the sending terminal of the data customization demand share an intelligent contract, and the data transmission module is used for transmitting the customization data to the sending terminal of the data customization demand based on the intelligent contract.
The embodiment of the invention realizes the following technical effects: the customer information integration based on the block chain is provided, one node in the block chain is a designated node, all nodes except the designated node correspond to one service system respectively, then the customer information data corresponding to the service systems respectively are received through all nodes, the customer information data forwarded by all nodes are received through the designated node, namely the customer information data of a plurality of service systems are collected, the received and collected customer information data are integrated, the integrated customer information data are stored in the designated node, the data customization requirement can be received through the designated node, corresponding field values are extracted from the integrated customer information data according to the data customization requirement to form customization data, the customization data are stored, the customization data are read and applied subsequently, and the collection, integration, data customization and data integration of the customer information on the block chain are realized, Compared with the prior art that data integration is carried out through a traditional data processing system, the access of the block chain is carried out in a contract mode, so that the application of the block chain ensures that the data is safer, and information leakage is avoided; meanwhile, the data operation processes of the block chain, such as the summarization and integration of customer information, data customization, the storage of integrated data and customized data and the like, are recorded, and when data has errors, the record can provide a basis for tracing the source of the error data, so that the wrong customer information sent by which service system can be found out; in addition, corresponding field values can be extracted from the integrated customer information data according to different data customization requirements to form customized data, and the customized data is stored in a block chain, so that other subsequent business systems can read and apply the customized data conveniently, and the cross-channel sharing of the data is facilitated.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (12)
1. A customer information integration method based on a block chain is characterized in that the customer information integration method based on the block chain operates on the block chain, one node in the block chain is a designated node, and all nodes except the designated node in the block chain respectively correspond to a service system, and the method comprises the following steps:
receiving client information data of respective corresponding service systems through each node;
receiving the customer information data forwarded by each node through the designated node, integrating the received customer information data, and storing the integrated customer information data;
and receiving a data customization requirement through the designated node, extracting corresponding field values from the integrated customer information data according to the data customization requirement to form customized data, and storing the customized data.
2. The blockchain-based customer information syndication method of claim 1, wherein the syndication of the received customer information data comprises:
the information of the same client is combined with the received client information data based on the unique information of the client.
3. The blockchain-based customer information syndication method of claim 1, wherein the syndication of the received customer information data comprises:
aiming at information of the same client, when a plurality of pieces of information of the same type exist, according to the distance between the information recording time and the current time, the latest information replaces other information of the same type, wherein the latest information is the information of the plurality of pieces of information, the information recording time of which is the closest to the current time.
4. The blockchain-based customer information syndication method of claim 1, wherein the syndication of the received customer information data comprises:
aiming at the information of the same client, when the information from different service systems conflicts, the information of the service system with low priority is replaced by the information of the service system with high priority according to the priority of the service system, wherein the priority is determined according to the service type of the service system.
5. The blockchain-based customer information aggregation method according to any one of claims 1 to 4, further comprising:
and the designated node shares an intelligent contract with the sending end of the data customization demand, and the customization data is transmitted to the sending end of the data customization demand through the designated node based on the intelligent contract.
6. A client information integration apparatus based on a blockchain, comprising: the system comprises a data receiving and sending module, a data integration module and a data customization module, wherein the data integration module and the data customization module are arranged on a designated node in a block chain, the data receiving and sending module is arranged on each node except the designated node in the block chain, each node except the designated node in the block chain respectively corresponds to a service system, and the service system comprises a service system,
the data receiving and sending module is used for receiving the customer information data of the business system corresponding to the node where the data receiving and sending module is located;
the data integration module is used for receiving the customer information data forwarded by the data transceiver module in each node, integrating the received customer information data and storing the integrated customer information data;
and the data customization module is used for receiving a data customization demand, extracting corresponding field values from the integrated customer information data according to the data customization demand to form customized data, and storing the customized data.
7. The blockchain-based customer information syndication device of claim 6, wherein the data syndication module is configured to merge information of a same customer in the received customer information data based on the unique information of the customer.
8. The blockchain-based customer information integration apparatus according to claim 6, wherein the data integration module is configured to, for information of the same customer, replace other information of the same type with latest information according to a distance between an information recording time and a current time when a plurality of pieces of information of the same type exist, where the latest information is a message of the plurality of pieces of information, in which the information recording time is closest to the current time.
9. The blockchain-based customer information integrating device according to claim 6, wherein the data integrating module is configured to, for information of the same customer, replace information of a service system with a higher priority according to a priority of the service system when information from different service systems conflicts, wherein the priority is determined according to a service type of the service system.
10. The blockchain-based customer information aggregation apparatus according to any one of claims 6 to 9, further comprising:
the data transmission module is arranged in the designated node, the designated node and the sending terminal of the data customization demand share an intelligent contract, and the data transmission module is used for transmitting the customization data to the sending terminal of the data customization demand based on the intelligent contract.
11. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the block chain based customer information integration method of any one of claims 1 to 5 when executing the computer program.
12. A computer-readable storage medium storing a computer program for executing the block chain-based customer information consolidation method according to any one of claims 1 to 5.
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