CN111626601A - Scheduling system, method, equipment and storage medium for public estimation exploration loss assessment task - Google Patents
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Abstract
The invention provides a scheduling system, a method, equipment and a storage medium for a public estimation survey damage assessment task, which are used for acquiring the processing record of a public estimation survey damage assessment case processed by a public estimation company to be evaluated; acquiring characteristic information of each common assessment investigation damage assessment case; the method comprises the steps of obtaining evaluation index information of each public inspection investigation loss assessment case according to characteristic information and preset evaluation rules, further obtaining average evaluation index information of the public inspection investigation loss assessment work quality, scheduling the public inspection loss assessment task according to the average evaluation index information of the public inspection loss assessment work quality of a to-be-evaluated public inspection company, effectively evaluating the public inspection loss assessment work quality of the to-be-evaluated public inspection company by obtaining the average evaluation index information of the public inspection investigation loss assessment work quality of the to-be-evaluated public inspection company, further more scientifically and reasonably scheduling the public inspection investigation loss assessment task, enabling resources to be maximally utilized, and guaranteeing that the public inspection loss assessment task can be efficiently completed with high quality.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a scheduling system, a scheduling method, scheduling equipment and a scheduling storage medium for a public estimation exploration loss assessment task.
Background
The public estimation company is an organization which receives the entrustment of insurance companies and insureds, specially undertakes the business of evaluation, investigation, appraisal, estimation and loss management of insurance target or insurance accident, and receives the remuneration according to the agreement.
At present, insurance companies usually carry out public estimation exploration and damage assessment through a plurality of public estimation companies, so that public estimation exploration and damage assessment tasks need to be manually distributed to each public estimation company, when the public estimation exploration and damage assessment tasks are distributed, whether the task volume of each public estimation company is saturated or not is mainly considered, namely, the public estimation exploration and damage assessment tasks are distributed to the public estimation companies of which the task volume is not saturated, so that the scheduling of the public estimation exploration and damage assessment tasks is not scientific and reasonable, resources cannot be utilized to the maximum extent, and the public estimation exploration and damage assessment tasks cannot be well completed.
Disclosure of Invention
The invention provides a scheduling system, a method, equipment and a storage medium for an public estimation exploration loss assessment task, which are used for scientifically and reasonably scheduling the public estimation exploration loss assessment task.
A first aspect of an embodiment of the present invention provides a scheduling system for a public estimation survey damage assessment task, including: the system comprises a database, quality evaluation equipment and task scheduling equipment, wherein the database is used for storing processing records of public estimation, exploration and damage assessment cases;
the quality evaluation device is configured to:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
sending the average evaluation index information of the damage assessment work quality of the public evaluation survey of the company to be evaluated to the task scheduling equipment;
the task scheduling device is configured to:
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
A second aspect of the embodiments of the present invention provides a method for scheduling a common assessment survey damage assessment task, including:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
A third aspect of embodiments of the present invention provides an electronic device, including:
a memory for storing a computer program;
a processor for executing the computer program stored in the memory to implement:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
A fourth aspect of embodiments of the present invention is to provide a computer-readable storage medium having stored thereon a computer program;
the computer program when executed by a processor implements:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
The invention provides a scheduling system, a method, equipment and a storage medium for a public estimation survey damage assessment task, wherein the processing records of a public estimation survey damage assessment case processed by a public estimation survey company to be evaluated are obtained from a database; acquiring characteristic information of each public estimation investigation damage determination case from the processing records; acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case; and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company. According to the method, the average evaluation index information of the public estimation survey loss assessment work quality of the to-be-evaluated public estimation company is obtained, the public estimation survey loss assessment work quality of the to-be-evaluated public estimation company can be effectively evaluated, and further, the public estimation survey loss assessment task can be distributed to the to-be-evaluated public estimation company according to the quality of the public estimation survey loss assessment work quality, so that the scheduling of the public estimation survey loss assessment task can be more scientifically and reasonably realized, resources can be maximally utilized, and the public estimation survey loss assessment task can be efficiently completed with high quality.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a communication system architecture diagram of a scheduling method for a public estimation survey damage assessment task according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a scheduling system for a common assessment survey damage assessment task according to an embodiment of the present invention;
fig. 3 is a flowchart of a scheduling method of a public estimation survey damage assessment task according to an embodiment of the present invention;
fig. 4 is a flowchart of a scheduling method of a common assessment investigation damage assessment task according to another embodiment of the present invention;
fig. 5 is a flowchart of a scheduling method of a public estimation survey damage assessment task according to another embodiment of the present invention;
fig. 6 is a flowchart of a scheduling method of a public estimation survey damage assessment task according to another embodiment of the present invention;
fig. 7 is a block diagram of a scheduling apparatus for a task of public estimation survey damage assessment according to an embodiment of the present invention;
fig. 8 is a block diagram of a scheduling apparatus for a common assessment survey damage assessment task according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The scheduling method of the common estimation investigation loss assessment task provided by the invention can be applied to the communication system shown in figure 1. As shown in fig. 1, the communication system includes a server 10 for executing a scheduling method of a public estimation survey damage assessment task, and terminal devices 11, 12, 13, 14, and the like of respective public estimation companies communicatively connected to the server 10. The server can be a server, or a server cluster consisting of a plurality of servers, or a cloud computing service center; and the terminal device of the public estimation company can be a server or a device such as a personal computer, a smart phone and a tablet computer. The server 10 may obtain the processing records of the public estimation survey damage assessment cases uploaded by the terminal devices of the public estimation companies, store the processing records in the database, obtain the processing records of the public estimation survey damage assessment cases processed by the public estimation company from the database when the public estimation survey damage assessment tasks need to be scheduled, obtain the evaluation index information of each public estimation survey damage assessment case according to the processing records and the preset evaluation rules, obtain the average evaluation index information of the public estimation survey damage assessment work quality of the public estimation survey damage assessment company according to the evaluation index information of each public estimation survey damage assessment case, so as to schedule the public estimation survey damage assessment tasks according to the average evaluation index information of the public estimation survey damage assessment work quality, and issue the public estimation survey damage assessment tasks to the terminal devices of the public estimation companies.
In an alternative embodiment, the server 10 is composed of a plurality of devices, and forms a scheduling system for the public estimation survey damage-assessment task, such as the scheduling system 20 for the public estimation survey damage-assessment task shown in fig. 2, which includes: the system comprises a database 21, a quality evaluation device 22 and a task scheduling device 23, wherein the database 21 is used for storing the processing records of the public estimation survey damage assessment case;
wherein the quality evaluation device 22 is configured to: acquiring a processing record of a public estimation survey damage-assessment case processed by a public estimation company to be evaluated from a database 21; acquiring characteristic information of each common estimation investigation damage determination case from the processing records; obtaining the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and obtaining the average evaluation index information of the public evaluation survey damage assessment work quality of a to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case; sending the average evaluation index information of the damage assessment work quality of the public assessment survey of the public assessment company to be evaluated to the task scheduling device 23;
the task scheduling device 23 is configured to: and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
The scheduling process of the public estimation investigation damage assessment task is described in detail below with reference to specific embodiments.
Fig. 3 is a flowchart of a scheduling method of a common assessment survey damage assessment task according to an embodiment of the present invention. The embodiment provides a scheduling method for a common assessment survey damage assessment task, and an execution subject can be the server 10 in fig. 1. The scheduling method of the common estimation exploration loss assessment task comprises the following specific steps:
s301, acquiring a processing record of the public estimation survey damage assessment case processed by the public estimation company to be evaluated from the database.
In this embodiment, after the task of the public estimation survey damage assessment case is dispatched to the public estimation company, the system automatically records the processing records of the public estimation survey damage assessment case processed by the public estimation company, and specifically records one or more items of processing record related information such as scheduling completion time, survey processing start time, survey processing submission time, damage assessment processing start time, damage assessment processing submission time, vehicle damage assessment detail amount, vehicle core damage detail amount, and the number of times that a certain loss item in the case is damaged by the core damage. For example as shown in table 1:
TABLE 1
In this embodiment, the processing records of the public estimation survey damage assessment cases processed in a certain predetermined time period of the to-be-evaluated public estimation company may be obtained from the database, and the processing records of the public estimation survey damage assessment cases processed in the previous month may be obtained according to actual requirements, for example, when the to-be-evaluated public estimation company pays the public estimation of the previous month, the processing records of the public estimation survey damage assessment cases processed in the previous month may be obtained.
And S302, acquiring the characteristic information of each public estimation investigation damage assessment case from the processing records.
In this embodiment, the feature information required in the predetermined evaluation rule is obtained according to the processing record, for example, the feature information may include, but is not limited to, the total processing time of case survey and damage assessment, the final sum of the core damage and the damage assessment, and the number of times of damage assessment of the core damage. The predetermined evaluation rules of different common assessment survey damage assessment cases can be the same or different, and the characteristic information of each corresponding common assessment survey damage assessment case can be the same or different.
And S303, obtaining the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and obtaining the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case.
In this embodiment, the preset evaluation rule may set a different range for each feature information as shown in table 2, and each range corresponds to a corresponding bonus point or deduction point.
TABLE 2
In this embodiment, a specific score of each piece of feature information may be determined according to the feature information and a preset evaluation rule, and further, for any one of the public evaluation survey damage-assessment cases, a weighted sum of the feature information is obtained according to the feature information and a preset weight corresponding to each piece of feature information, and is used as evaluation index information of the public evaluation survey damage-assessment case. That is, the evaluation index information ═ Σ (evaluation factor score × woe weighted value) of each common evaluation scenario.
After obtaining the evaluation index information of each common-assessment survey damage-assessment case, obtaining the average evaluation index information of the evaluation index information of each common-assessment survey damage-assessment case as the average evaluation index information of the common-assessment survey damage-assessment work quality of the company to be evaluated, that is, the average evaluation index information of the common-assessment survey damage-assessment work quality of the company to be evaluated ∑ common-assessment survey damage-assessment case evaluation score/case number.
In the embodiment, the characteristic information is extracted from each public estimated survey damage case of the to-be-evaluated public estimated company, the evaluation index information of each public estimated survey damage case is obtained according to the characteristic information and the preset evaluation rule, and the average evaluation index information of the public estimated survey damage work quality of the to-be-evaluated public estimated company can be further obtained, so that the public estimated survey damage work quality of the to-be-evaluated public estimated company can be effectively evaluated, the insurance company claims management station can conveniently supervise and control the public estimated survey damage work quality, the public estimated company can be stimulated to strengthen the training and the assessment of surveyors, the service capability is improved, and the public estimated survey damage work quality is improved.
And S304, scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
In this embodiment, after obtaining the average evaluation index information of the public evaluation survey damage assessment work quality of the to-be-evaluated public evaluation company, the scheduling of the public evaluation survey damage assessment tasks may be performed according to the public evaluation survey damage assessment work quality evaluation index information of the to-be-evaluated public evaluation company, that is, more public evaluation survey damage assessment tasks may be allocated to the public evaluation company with higher average evaluation index information, and the public evaluation survey damage assessment tasks of the public evaluation company with lower average evaluation index information may be reduced. Further, the task of public estimation survey and damage assessment can be issued to the terminal equipment of the public estimation company.
Furthermore, according to the height of the public estimation investigation loss assessment work quality index information, a public estimation investigation loss assessment task can be preferentially distributed to a public estimation company with high public estimation investigation loss assessment work quality index information and unsaturated task amount. For example, if the average evaluation index information of the working quality of the public estimation survey damage assessment of the company a is higher than that of the company B, the overall quality of the survey damage assessment of the company a is higher than that of the company B, so the task of the public estimation survey damage assessment is preferentially assigned to the company a during automatic scheduling, and if the number of unprocessed cases in the company a reaches 150% of the number of the company personnel within a certain time, it indicates that the working amount of the public estimation of the company a is close to saturation, and cases cannot be processed in time, and then assigned to the company B. According to the embodiment, the public estimation survey damage assessment task is scheduled according to the public estimation survey damage assessment work quality evaluation index information of the to-be-evaluated public estimation company, so that the public estimation survey damage assessment task can be reasonably scheduled, and resources of the public estimation company are fully utilized.
In the scheduling method of the public estimation survey damage assessment task provided by the embodiment, the processing records of the public estimation survey damage assessment case processed by the public estimation company to be evaluated are obtained from the database; acquiring characteristic information of each public estimation investigation damage determination case from the processing records; acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case; and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company. According to the embodiment, the average evaluation index information of the public estimation survey loss assessment working quality of the public estimation survey company to be evaluated is obtained, the public estimation survey loss assessment working quality of the public estimation survey company to be evaluated can be effectively evaluated, and further, the public estimation survey loss assessment task can be distributed to the public estimation survey company to be evaluated according to the quality of the public estimation survey loss assessment working quality, so that the scheduling of the public estimation survey loss assessment task can be more scientifically and reasonably realized, resources can be maximally utilized, and the public estimation survey loss assessment task can be efficiently completed with high quality.
On the basis of the foregoing embodiment, as shown in fig. 4, the method for scheduling a public estimation exploration damage assessment task may further include:
s401, classifying the public estimation survey damage assessment cases processed by the to-be-evaluated public estimation company according to at least one of case type, case loss amount, object type and object brand;
s402, obtaining average evaluation index information of the common evaluation investigation and damage assessment work quality of each classification;
and S403, determining the adequacy processing field of the to-be-evaluated public evaluation company according to the average evaluation index information of the work quality of the public evaluation investigation and damage assessment of each classification.
In this embodiment, taking the car damage class claim cases as an example, for each car damage class claim case, recording factors such as a car type, a car brand, a case type, and a case loss amount, classifying the car damage class claim cases according to at least one of the car type, the car brand, the case type, and the case loss amount, for example, according to the car type, and classifying the car damage class claim cases into a mini car, a small car, a compact car, a medium-class car, a luxury car, an SUV, an MPV, and the like; if the vehicle is classified according to the brand, the brand which is ranked to the top ten in quantity and the others can be taken as the classification of the vehicle brand; and as classified according to case type, the method can be divided into the following steps: scratches, depressions, deformations, vehicle internal damage, etc.; further, the case loss amounts are classified into three categories, i.e., high (10000 or more), medium (2000,10000), and low (2000, 0).
Further, according to the car damage class claims under each class, the method of the above embodiment may be used to obtain the average evaluation index information of the working quality of the public estimation investigation and damage assessment of each class, and the adequacy processing field of the public estimation company may be determined according to the level of the average evaluation index information of the working quality of the public estimation investigation and damage assessment of each class, so as to consider the adequacy processing field of each public estimation company when distributing the public estimation investigation and damage assessment task subsequently.
In this embodiment, for example, if the brand of the vehicle is galloping, and vehicle body scratches and light dents occur, the vehicle loss is light, and the risk of claim settlement is low; but if the vehicle brand is faradaic, the loss becomes large for the insurance company and the risk of claim settlement is high. For example, if a severe dent occurs right in front of the vehicle, and the engine inside the vehicle body and the like may be damaged, the disassembly determination loss should be performed, the risk of claim settlement is high, and the risk of the high-end vehicle is higher than that of the normal vehicle. For another example, if the vehicle is seriously deformed, the damage is considered to be serious, disassembly and replacement are required, and the risk of claim settlement is high. For another example, if a rollover accident occurs in an automobile and the automobile body is seriously damaged and injured, and casualties exist, an investigator with rich experience and comprehensive investigation and damage assessment knowledge should be dispatched to perform on-site investigation. For the different situations, some public estimation companies have more experience in processing appearance damage in historical cases, and the bias of the fixed loss amount is smaller; some public estimation companies have more experience when processing severe damage cases needing to be disassembled, and have better bargaining capability with a repair shop and smaller deviation of the fixed loss amount; some local public estimation companies have a lot of experience in dealing with major accident disputes and vehicle damage reduction of local vehicles. By considering the adequacy processing field of each public estimation company when distributing the public estimation exploration loss assessment task, the task can be better distributed, and the working quality of the public estimation exploration loss assessment is improved.
More specifically, as shown in fig. 5, after determining the excellence processing area of the to-be-evaluated company in S403, the method further includes:
s501, classifying the to-be-distributed public assessment survey damage assessment task according to at least one of case type, case loss amount, object type and object brand to obtain a target classification to which the to-be-distributed public assessment survey damage assessment task belongs;
and S502, distributing the to-be-distributed public estimation survey damage assessment tasks according to the target classification and the adequacy processing field of each public estimation company.
In this embodiment, when allocating the public estimation survey damage-fixing tasks, the public estimation survey damage-fixing tasks to be allocated are first classified, and then the tasks are allocated according to the classification and the adequacy processing field of each public estimation company.
Similarly, whether the task amount of the adept processing field of each company is saturated or not may be considered when allocating tasks. Namely, when the task of the public estimation survey and damage assessment to be distributed is distributed according to the object classification and the adequacy processing field of each public estimation company, screening the public estimation company which is adequacy in the object classification according to the object classification and the adequacy processing field of each public estimation company, and acquiring the current task amount of the public estimation company which is adequacy in the object classification; and preferentially distributing the task of distributing the public estimation survey damage assessment to the public estimation companies which are good at the target classification and have unsaturated task amount.
On the basis of the above embodiment, after determining the excellence processing field of the company to be evaluated in S403, evaluation information of surveyors in the excellence processing field of the company to be evaluated may also be acquired. In the embodiment, after determining the adequacy processing field of the company to be evaluated, the evaluation information of the surveyor who processes the case in the field, such as whether the experience is rich, whether the knowledge of survey and damage assessment is comprehensive, and the like, can be further acquired, and more specifically, the evaluation score of the surveyor can be acquired through a predetermined rule.
Further, when the assignment of the to-be-assigned public evaluation survey damage-fixing tasks is performed according to the classification to which the to-be-assigned public evaluation survey damage-fixing tasks belong and the adequacy processing field of each public evaluation company, the to-be-assigned public evaluation survey damage-fixing tasks can be specifically assigned according to the evaluation information of the surveyors in the adequacy processing field of the to-be-evaluated public evaluation companies and the unprocessed task amount of the surveyors. In the present embodiment, when assigning a task of impartial survey damage assessment which is good in the field of processing to an impartial company, a task is preferentially assigned to a surveyor whose evaluation is high and whose workload is not saturated.
In another optional embodiment, after the average evaluation index information of the corporate estimation survey loss assessment work quality of the corporate estimation company to be evaluated is obtained in S303, optionally, the value distribution information corresponding to the corporate estimation company to be evaluated may be further determined according to the average evaluation index information of the corporate estimation survey loss assessment work quality of the corporate estimation company to be evaluated.
The value distribution information corresponding to the to-be-evaluated public estimation company may be point or public estimation fee distribution information, and may also be other value distribution information. Taking the common estimation cost as an example, the higher the average evaluation index information is, the higher the common estimation cost is, and the lower the average evaluation index information is, the lower the common estimation cost is.
More specifically, as shown in fig. 6, determining the value distribution information corresponding to the to-be-evaluated public estimation company according to the average evaluation index information of the public estimation survey loss work quality of the to-be-evaluated public estimation company can be implemented by the following steps:
s601, determining a target value distribution proportion according to the average evaluation index information of the loss assessment work quality obtained through the public evaluation survey and the corresponding relation between the preset value range of the average evaluation index information and the value distribution proportion;
and S602, determining the value distribution information corresponding to the to-be-evaluated public estimation company according to the target value distribution proportion.
In this embodiment, a corresponding relationship between the value range of the average evaluation index information and the value distribution ratio may be preset, for example, when the average evaluation index information is greater than or equal to the first threshold, the value distribution ratio may be 100%; less than the first threshold, greater than or equal to the second threshold, the value assignable proportion may be 90%, and so on. The embodiment can firstly judge which value range of the average evaluation index information of the common estimation investigation loss assessment work quality falls into, so that the target value distribution proportion can be determined, and further, the value distribution information can be determined according to the target value distribution proportion. In the embodiment, the value distribution information is determined according to the average evaluation index information of the public evaluation survey damage assessment work quality of the to-be-evaluated public evaluation company, so that the value distribution can be realized according to the proportion for the case with low survey damage assessment quality or the public evaluation company, and the company resources are utilized to the maximum extent.
An embodiment of the present invention further provides a scheduling system for a common assessment survey damage assessment task, as shown in fig. 2, the scheduling system 20 for a common assessment survey damage assessment task includes: the system comprises a database 21, a quality evaluation device 22 and a task scheduling device 23, wherein the database 21 is used for storing the processing records of the public estimation survey damage assessment case;
the quality evaluation device 22 is configured to: acquiring a processing record of a public estimation survey damage-assessment case processed by a public estimation company to be evaluated from a database 21; acquiring characteristic information of each common estimation investigation damage determination case from the processing records; obtaining the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and obtaining the average evaluation index information of the public evaluation survey damage assessment work quality of a to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case; sending the average evaluation index information of the damage assessment work quality of the public assessment survey of the public assessment company to be evaluated to the task scheduling device 23;
the task scheduling device 23 is configured to: and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
Optionally, when the quality evaluation device 22 acquires the evaluation index information of each common assessment survey damage case according to the feature information and the preset evaluation rule, the quality evaluation device 22 is configured to: and for any common-assessment survey damage-assessment case, acquiring the weighted sum of the characteristic information according to the characteristic information and the preset weight corresponding to each characteristic information, and using the weighted sum as the evaluation index information of the common-assessment survey damage-assessment case.
Optionally, when the task scheduling device 23 schedules the public estimation survey damage assessment task according to the public estimation survey damage assessment index information of the to-be-evaluated public estimation company, the task scheduling device 23 is configured to: and preferentially distributing the public estimation survey damage assessment task to the public estimation companies with high public estimation survey damage assessment work quality assessment index information and unsaturated task amount according to the height of the public estimation survey damage assessment work quality assessment index information.
Optionally, the task scheduling device 23 is further configured to: classifying the public estimation survey damage-assessment cases processed by the public estimation company to be evaluated according to at least one of case type, case loss amount, object type and object brand; obtaining average evaluation index information of the common evaluation investigation and damage assessment work quality of each classification; and determining the adequacy processing field of the to-be-evaluated public evaluation company according to the average evaluation index information of the damage assessment work quality of the public evaluation survey of each classification.
Optionally, after the task scheduling device 23 determines the adequacy processing field of the to-be-evaluated public evaluation company, the task scheduling device 23 is further configured to: classifying the to-be-distributed public assessment investigation loss assessment task according to at least one of case type, case loss amount, object type and object brand to obtain a target classification to which the to-be-distributed public assessment investigation loss assessment task belongs; and distributing the tasks of the damage assessment of the to-be-distributed public assessment survey according to the target classification and the adequacy processing field of each public assessment company.
Optionally, when the task scheduling device 23 allocates the damage assessment task to be allocated to the public estimation survey according to the target classification and the adequacy processing field of each public estimation company, the task scheduling device 23 is configured to: screening out the public estimation companies which are good at the object classification according to the object classification and the excellence processing field of each public estimation company, and acquiring the current task amount of the public estimation companies which are good at the object classification; and preferentially distributing the task of public estimation survey damage assessment to the public estimation company with unsaturated task amount in the public estimation companies which are good in target classification.
Optionally, after the task scheduling device 23 determines the adequacy processing field of the to-be-evaluated public evaluation company, the task scheduling device 23 is further configured to: acquiring evaluation information of surveyors in the adept processing field of a company to be evaluated;
when the task scheduling device 23 allocates the to-be-allocated public estimation survey damage-fixing task according to the classification to which the to-be-allocated public estimation survey damage-fixing task belongs and the adequacy processing field of each public estimation company, the task scheduling device 23 is configured to: and distributing the damage assessment tasks of the to-be-distributed public estimation survey according to the evaluation information of the surveyors in the adept processing field of the to-be-evaluated public estimation company and the unprocessed task amount of the surveyors.
The implementation manner and technical effects of the scheduling system for the public estimation investigation damage assessment task provided by the embodiment of the invention are the same as those of the method embodiment, and are not described again here.
Fig. 7 is a block diagram of a scheduling apparatus for a common assessment investigation damage assessment task according to an embodiment of the present invention. The scheduling apparatus for the common assessment survey damage assessment task provided in this embodiment may execute the processing procedure provided in the scheduling method for the common assessment survey damage assessment task, as shown in fig. 7, the scheduling apparatus 70 for the common assessment survey damage assessment task includes an obtaining module 71, an evaluating module 72, and a processing module 73.
The acquisition module 71 is configured to acquire, from the database, a processing record of a public evaluation survey damage assessment case processed by a public evaluation company to be evaluated;
an evaluation module 72, configured to obtain feature information of each of the common assessment survey damage assessment cases from the processing records; acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and the processing module 73 is used for scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
On the basis of any of the above embodiments, when obtaining the evaluation index information of each of the common assessment survey damage assessment cases according to the feature information and the preset evaluation rule, the evaluation module 72 is configured to:
and for any common assessment survey damage assessment case, acquiring a weighted sum of the characteristic information according to the characteristic information and a preset weight corresponding to each characteristic information, and using the weighted sum as evaluation index information of the common assessment survey damage assessment case.
On the basis of any of the above embodiments, when the processing module 73 performs scheduling of the public estimation survey damage assessment task according to the public estimation survey damage assessment index information of the to-be-evaluated public estimation company, the processing module is configured to:
and preferentially distributing the public estimation survey damage assessment task to the public estimation companies with high public estimation survey damage assessment work quality assessment index information and unsaturated task amount according to the height of the public estimation survey damage assessment work quality assessment index information.
On the basis of any of the above embodiments, the evaluation module 72 is further configured to:
classifying the public estimation survey damage assessment cases processed by the to-be-evaluated public estimation company according to at least one of case type, case loss amount, object type and object brand;
obtaining average evaluation index information of the common evaluation investigation and damage assessment work quality of each classification;
and determining the adequacy processing field of the to-be-evaluated public evaluation company according to the average evaluation index information of the work quality of the public evaluation investigation and damage assessment of each classification.
On the basis of any of the above embodiments, the processing module 73 is further configured to:
classifying the to-be-distributed public evaluation investigation loss-assessment task according to at least one of case type, case loss amount, object type and object brand;
and distributing the to-be-distributed public evaluation survey damage assessment tasks according to the classification to which the to-be-distributed public evaluation survey damage assessment tasks belong and the adequacy processing field of each public evaluation company.
On the basis of any of the above embodiments, when the processing module 73 allocates the to-be-allocated public estimation survey damage assessment task according to the target classification and the adequacy processing field of each public estimation company, it is configured to:
screening out the public estimation companies which are good at the target classification according to the target classification and the excellence processing field of each public estimation company, and acquiring the current task amount of the public estimation companies which are good at the target classification;
and preferentially distributing the distribution public estimation exploration damage assessment tasks to public estimation companies which are good at the target classification and have unsaturated task amount.
On the basis of any of the above embodiments, the evaluation module 72, after determining the adequacy processing field of the company to be evaluated, is further configured to:
acquiring evaluation information of surveyors in the adept processing field of the to-be-evaluated public evaluation company;
the processing module 73 is configured to, when allocating the to-be-allocated public evaluation survey damage assessment task according to the classification to which the to-be-allocated public evaluation survey damage assessment task belongs and the adequacy processing field of each public evaluation company,:
and distributing the damage assessment tasks of the to-be-distributed public assessment survey according to the evaluation information of the surveyors in the adept processing field of the to-be-evaluated public assessment company and the unprocessed task amount of the surveyors.
On the basis of any of the above embodiments, the processing module 73 is further configured to determine, according to the average evaluation index information of the damage assessment work quality obtained through the public evaluation survey of the to-be-evaluated public evaluation company, value distribution information corresponding to the to-be-evaluated public evaluation company.
On the basis of the foregoing embodiment, when determining, according to the average evaluation index information of the corporate estimation survey loss assessment work quality of the corporate estimation company to be evaluated, the processing module 73 is specifically configured to:
determining a target value distribution proportion according to the average evaluation index information of the common evaluation investigation loss-assessment working quality and the corresponding relation between the preset value range of the average evaluation index information and the value distribution proportion;
and determining the value distribution information corresponding to the to-be-evaluated public estimation company according to the target value distribution proportion.
The device for evaluating the working quality of public estimation, survey and damage assessment provided by the embodiment of the present invention may be specifically used for executing the method embodiments provided in the above-mentioned fig. 3 to 6, and specific functions are not described herein again.
The device for evaluating the working quality of the public estimation survey damage assessment provided by the embodiment of the invention obtains the processing record of the public estimation survey damage assessment case processed by the public estimation company to be evaluated from the database; acquiring characteristic information of each public estimation investigation damage determination case from the processing records; acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case; and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company. According to the embodiment, the average evaluation index information of the public estimation survey loss assessment working quality of the public estimation survey company to be evaluated is obtained, the public estimation survey loss assessment working quality of the public estimation survey company to be evaluated can be effectively evaluated, and further, the public estimation survey loss assessment task can be distributed to the public estimation survey company to be evaluated according to the quality of the public estimation survey loss assessment working quality, so that the scheduling of the public estimation survey loss assessment task can be more scientifically and reasonably realized, resources can be maximally utilized, and the public estimation survey loss assessment task can be efficiently completed with high quality.
Fig. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present invention. The electronic device provided by the embodiment of the present invention may execute the processing flow provided by the method for evaluating the loss assessment work quality through public estimation, as shown in fig. 8, the electronic device 80 includes a memory 81, a processor 82, a computer program, and a communication interface 83; wherein the computer program is stored in the memory 81 and configured to be executed by the processor 82 to perform the method for assessing the working quality of damage by public estimation survey as described in the above embodiments, namely:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
The electronic device of the embodiment shown in fig. 8 may be used to implement the technical solution of the above method embodiment, and the implementation principle and technical effect are similar, which are not described herein again.
In addition, the present embodiment also provides a computer-readable storage medium, on which a computer program is stored, where the computer program is executed by a processor to implement the method for evaluating the quality of work of public appraisal survey damage assessment according to the above embodiments.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.
The integrated unit implemented in the form of a software functional unit may be stored in a computer readable storage medium. The software functional unit is stored in a storage medium and includes several instructions to enable a computer device (which may be a personal computer, a server, or a network device) or a processor (processor) to execute some steps of the methods according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
It is obvious to those skilled in the art that, for convenience and simplicity of description, the foregoing division of the functional modules is merely used as an example, and in practical applications, the above function distribution may be performed by different functional modules according to needs, that is, the internal structure of the device is divided into different functional modules to perform all or part of the above described functions. For the specific working process of the device described above, reference may be made to the corresponding process in the foregoing method embodiment, which is not described herein again.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A system for scheduling a mission for public estimation survey damage assessment, comprising: the system comprises a database, quality evaluation equipment and task scheduling equipment, wherein the database is used for storing processing records of public estimation, exploration and damage assessment cases;
the quality evaluation device is configured to:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
sending the average evaluation index information of the damage assessment work quality of the public evaluation survey of the company to be evaluated to the task scheduling equipment;
the task scheduling device is configured to:
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
2. The system according to claim 1, wherein when the quality evaluation device obtains the evaluation index information of each of the common evaluation investigation damage cases according to the feature information and a preset evaluation rule, the quality evaluation device is configured to:
and for any common assessment survey damage assessment case, acquiring a weighted sum of the characteristic information according to the characteristic information and a preset weight corresponding to each characteristic information, and using the weighted sum as evaluation index information of the common assessment survey damage assessment case.
3. The system according to claim 1 or 2, wherein when the task scheduling device performs scheduling of the public estimation survey damage assessment task according to the public estimation survey damage assessment work quality index information of the to-be-evaluated public estimation company, the task scheduling device is configured to:
and preferentially distributing the public estimation survey damage assessment task to the public estimation companies with high public estimation survey damage assessment work quality assessment index information and unsaturated task amount according to the height of the public estimation survey damage assessment work quality assessment index information.
4. The system of claim 1, wherein the task scheduling device is further configured to:
classifying the public estimation survey damage assessment cases processed by the to-be-evaluated public estimation company according to at least one of case type, case loss amount, object type and object brand;
obtaining average evaluation index information of the common evaluation investigation and damage assessment work quality of each classification;
and determining the adequacy processing field of the to-be-evaluated public evaluation company according to the average evaluation index information of the work quality of the public evaluation investigation and damage assessment of each classification.
5. The system of claim 4, wherein after the task scheduling device determines the adequacy handling area of the under-evaluation company, the task scheduling device is further configured to:
classifying the to-be-distributed public assessment survey damage assessment task according to at least one of case type, case loss amount, object type and object brand to obtain a target classification to which the to-be-distributed public assessment survey damage assessment task belongs;
and distributing the to-be-distributed public estimation survey damage assessment tasks according to the target classification and the adequacy processing field of each public estimation company.
6. The system of claim 5, wherein when the task scheduling device assigns the assignment of the to-be-assigned public evaluation survey damage-fixing task according to the target classification and the adequacy handling field of each public evaluation company, the task scheduling device is configured to:
screening out the public estimation companies which are good at the target classification according to the target classification and the excellence processing field of each public estimation company, and acquiring the current task amount of the public estimation companies which are good at the target classification;
and preferentially distributing the distribution public estimation exploration damage assessment tasks to public estimation companies which are good at the target classification and have unsaturated task amount.
7. The system of claim 6, wherein after the task scheduling device determines the adequacy handling area of the under-appraisal public estimation company, the task scheduling device is further configured to:
acquiring evaluation information of surveyors in the adept processing field of the to-be-evaluated public evaluation company;
when the task scheduling device allocates the to-be-allocated public estimation survey damage-fixing task according to the classification to which the to-be-allocated public estimation survey damage-fixing task belongs and the adequacy processing field of each public estimation company, the task scheduling device is configured to:
and distributing the damage assessment tasks of the to-be-distributed public assessment survey according to the evaluation information of the surveyors in the adept processing field of the to-be-evaluated public assessment company and the unprocessed task amount of the surveyors.
8. A scheduling method for a common assessment survey damage assessment task is characterized by comprising the following steps:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
9. An electronic device, comprising:
a memory for storing a computer program;
a processor for executing the computer program stored in the memory to implement:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
10. A computer-readable storage medium, having stored thereon a computer program;
the computer program when executed by a processor implements:
acquiring a processing record of a public evaluation investigation damage assessment case processed by a public evaluation company to be evaluated from the database;
acquiring characteristic information of each public estimation investigation damage determination case from the processing records;
acquiring the evaluation index information of each public evaluation survey damage assessment case according to the characteristic information and a preset evaluation rule, and acquiring the average evaluation index information of the public evaluation survey damage assessment working quality of the to-be-evaluated public evaluation company according to the evaluation index information of each public evaluation survey damage assessment case;
and scheduling the public estimation survey damage assessment task according to the average evaluation index information of the public estimation survey damage assessment work quality of the to-be-evaluated public estimation company.
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