CN111612349A - Detection center service management method, device and system - Google Patents
Detection center service management method, device and system Download PDFInfo
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Abstract
The invention relates to the technical field of inspection intelligence and discloses a method, a device and a system for service management of a detection center, wherein the method comprises the following steps: receiving orders, receiving samples, distributing tasks, transferring samples, checking, issuing reports and withdrawing samples; the invention can provide self-service detection demand expression service for detection clients, integrally completes operations of business request collection, sample signing, storage, sample circulation, result feedback and the like, improves the working efficiency, can feed back the time required for completing the sample detection in time according to different demands, perfects the attention of users to the progress, and has higher practical value and wide application prospect.
Description
Technical Field
The invention relates to the technical field of inspection intellectualization, in particular to a method, a device and a system for service management of a detection center.
Background
Laboratory sample management is an important component of laboratory daily management, sample safety management is an important guarantee for providing detection data in a laboratory, and the laboratory pays great attention to the sample safety management all the time. According to the requirement of detecting and calibrating the disposal of articles (samples) in terms of 5.8 in CNAS-CL01 approved Standard for laboratory Performance test, in the laboratory sample management process, the processes of sample signing, sample distribution, sample storage, return and disposal are mostly carried out under the condition of being far away from a computer, and meanwhile, the processes have the requirement of bidirectional quick feedback of data for sample management. If the traditional computer plus scanning gun mode or the manual sample number input mode is adopted, the mobility is poor, the information feedback in the database is seriously delayed, the field management of the sample is difficult to realize, meanwhile, a lot of data information of the traditional operation also depends on the hard memory of the human brain, the requirement on the quality of personnel is higher, the labor intensity is high, the working efficiency is lower, various errors are easy to generate, and the normal circulation of the sample in a laboratory is seriously influenced.
At present, in the detection business in the market, an enterprise sends a sample to be detected to a detection mechanism, and particularly, in the scattered and key inspection business, the enterprise needs to be equipped with special resources for self-processing. Therefore, not only is the cost of an enterprise increased, but also social resources are wasted. For example, in the export segment, the product to be tested is sent by the enterprise to a testing and testing facility or commercial testing facility prior to export. The inspection mode of sending samples to the inspection department by home enterprises is high in both sample acceptance and inspection cost and sending and inspection cost from enterprises.
In addition, the existing user with detection requirements needs to be in butt joint with a service department of a detection mechanism on site, the detection requirements are put forward, the user waits for the inquiry of the service department to obtain whether the detection can be carried out, meanwhile, a detection laboratory needs to make feedback to roughly know the detection completion time or carry out task allocation, in addition, the receiving of samples also needs the cooperation of inspectors to know how to store, the efficiency is too low, the user experience is poor, and the labor intensity is too high.
Disclosure of Invention
Aiming at the defects of the prior art, the invention provides a service management method of a detection center, which is used for solving the problems in the background technology.
The technical scheme adopted by the invention for solving the technical problems is as follows:
the invention provides a detection center business management method, which comprises the steps of order receiving, sample receiving, task allocation, sample circulation, inspection, report issuing and sample withdrawing:
the order receiving adopts an online order receiving mode, and specifically comprises the following steps:
identifying the identity type of the client, reading the associated information if the client is a member client, and granting the temporary client authority if the client is not the member client;
receiving a check request sent by a client, feeding back a service number, and sending pre-collection information;
the sample receiving comprises: after receiving the procedure completion information, sending the client position information to a sampling center for arranging vehicles; receiving a sample and assigning the sample to a readable sample label; storing the materials into corresponding sub-warehouses as required;
the task allocation comprises the following steps: the inspection requests are subjected to inspection task allocation and sequencing, and detection result pre-giving time is fed back;
the sample flow comprises:
identifying information of inspectors, and taking the associated samples out of the warehouse;
and after the report is issued, sending the inspection completion information to the client, and storing the inspection residual sample into a sample withdrawal library to wait for sample withdrawal processing.
Preferably, said receiving an order further comprises an offline mode;
the member customer association information comprises pre-charging account information and contact information; the member client can derive a client service record, client service content, client service effect feedback or client service conditions;
after logging in, the temporary client prompts whether to register as a member client, if so, the temporary client receives registration information, sets member client profile information and stores the profile information.
Preferably, the receiving of the verification request sent by the client includes:
according to the detection service classification, the client sequentially clicks or directly searches the characters to enter the minimum category to be detected;
calling and reading the detection minimum category associated detection test stereo picture, the detection flow, the equipment maintenance information, the qualification information of the detection personnel and the detection video information;
and filling detection information, completing information filling, granting the pre-received service number after the information is corrected to be correct, identifying the pre-received service number as a formal service number after receiving a sample storage signal of the pre-received service number within a specified time, and deleting the pre-received service number if the pre-received service number is not correct.
Preferably, the arranging the vehicle includes:
summarizing all clients to be sampled before the clients leave the vehicle;
the method for selecting the vehicle and the optimal path comprises the steps of randomly distributing one client under the constraint of client information according to time, vehicle loading capacity and the principle that each client can only be transported by one vehicle, sequentially selecting the next client according to the shortest distance, and selecting a plurality of clients to finish the optimal path as an initial solution within the range of the vehicle loading capacity;
calculating the total cost of the initial solution;
and (4) circulating and exhausting, calculating the total cost of each path, sequencing, and selecting the path with the minimum total cost as the optimal path.
Preferably, the receiving a sample comprises:
and receiving a sample, inputting a pre-receiving service number, filling in sample information, writing detection information related to the pre-receiving service number and the sample information into the RFID label through a reader-writer, and associating the RFID label with the sample one by one.
Preferably, the storage-on-demand corresponding warehouse includes:
retrieving a detection standard database according to the detection information, and reading the storage requirements of the detection samples under the corresponding standards, including the requirements of temperature and humidity;
reading sample information, including quantity and size information;
according to the storage requirement and the sample information, searching a warehouse database:
if the sub-warehouse meets the requirements, feeding back the number of the sub-warehouse, feeding back a carrying route according to the number, conveying the sample to the corresponding sub-warehouse through the conveying device, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse;
otherwise, opening the unused sub-warehouse, setting the environmental parameters of the sub-warehouse according to the storage requirement of the detected sample, transmitting the sample to the sub-warehouse, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse.
Preferably, the performing inspection task allocation includes:
calling the sample detection and undertaking the detection deadline associated with all unfinished business numbers of departments;
reading detection information associated with the service number to be queued, and calculating the detection duration of the service number to be queued according to the detection items and the time required by each pre-stored detection item of the department;
reading the detection emergency degree associated with the service number to be queued, sequencing unfinished service numbers according to the deadline if the detection emergency degree is emergency detection, performing difference calculation on two adjacent deadlines, sequencing the unfinished service numbers with the calculation result larger than the detection time of the service number to be queued again according to the deadline, inserting the service number to be queued between the first sequencing time and the second sequencing time, and feeding back the detection result preset time;
and if the calculation results are all smaller than the detection duration of the service number to be queued, the latest detection result pre-exit time associated with the unfinished service number is used as the detection starting time of the service number to be queued, and the detection result pre-exit time is fed back.
The invention also provides a service management device of the detection center, which comprises:
the client is used for receiving the order and identifying the identity type of the client, reading the associated information if the client is a member client, and granting the temporary client authority if the client is not a member client; receiving a check request sent by a client, feeding back a service number, and sending pre-collection information;
the sampling module is used for sending the client position information to a sampling center for arranging vehicles after receiving the procedure completion information;
the sample receiving module is used for receiving the sample and endowing the sample with a readable sample label; storing the materials into corresponding sub-warehouses as required;
the warehouse module comprises a plurality of sub-warehouses and is used for providing corresponding sub-warehouses according to requirements, the sub-warehouses can adjust environmental parameters according to instruction requirements, and the environmental parameters comprise temperature, humidity and illuminance;
the distribution module is used for sending the inspection request to the service management system and distributing and sequencing inspection tasks;
the sample circulation module is used for identifying information of inspectors and delivering the associated samples out of the warehouse;
and the result feedback module is used for sending the inspection completion information to the client and accommodating the inspection residual sample into a sample withdrawing library to wait for sample withdrawing processing.
The invention also provides a service management system of the detection center, which comprises:
one or more processors;
storage means for storing one or more programs;
detecting a central service management device;
the one or more programs, when executed by the one or more processors, cause the inspection center traffic management apparatus to implement, in cooperation with the one or more processors, the inspection center traffic management method as previously described.
The present invention also provides a storage medium having a computer program stored thereon, which, when executed by a processor, performs the steps of the detection center service management method as described above.
Compared with the prior art, the invention has the following beneficial effects:
the invention sends the inspection request and the sample to be spatially divided but temporally associated, on one hand, the inspection request can be remotely put forward for operation, the inspection service is accurately locked, the waiting of a user is reduced, and the labor intensity of a detection service department is reduced, on the other hand, the receiving of the sample and the processing of the label are carried out, the storage condition is timely obtained according to the inspection request, the validity of the detected sample is ensured, in addition, the task distribution and the sequencing are carried out according to the emergency degree of the inspection requirement, the detection task can be reasonably arranged, the result pre-extraction time to be detected is quickly obtained, and the user's concern is effectively met;
secondly, the invention integrates and manages scattered inspection services, greatly improves the inspection efficiency, effectively reduces the inspection and quarantine cost of inspection enterprises and the operation cost of a distribution center through optimized logistics allocation, and improves the service quality of the inspection center;
the invention puts forward the detection requirement for recording, and performs the operations of sample signing, sample storage, sample disposal and the like to perform the whole self-service, and the data acquired remotely or on site and the information in the server are mutually communicated and fed back, thereby improving the working efficiency; the traditional work flow is optimized, the samples can be managed on site, the problem that system information data is inconsistent with physical data is avoided, the whole-process data automatic information reading and inputting are realized, and human errors in the work process are reduced.
Further salient features and significant advances with respect to the present invention over the prior art are described in further detail in the examples section.
Drawings
Other features, objects and advantages of the invention will become more apparent upon reading of the detailed description of non-limiting embodiments with reference to the following drawings:
fig. 1 is a schematic flow chart of a service management method of a detection center according to the present invention;
fig. 2 is a schematic structural diagram of a service management device of a detection center according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that certain names are used throughout the specification and claims to refer to particular components. It will be understood that one of ordinary skill in the art may refer to the same component by different names. The present specification and claims do not intend to distinguish between components that differ in name but not function. As used in the specification and claims of this application, the terms "comprises" and "comprising" are intended to be open-ended terms that should be interpreted as "including, but not limited to," or "including, but not limited to. The embodiments described in the detailed description are preferred embodiments of the present invention and are not intended to limit the scope of the present invention.
Moreover, those skilled in the art will appreciate that aspects of the present invention may be embodied as a system, method or computer program product. Accordingly, various aspects of the present invention may be embodied in a combination of hardware and software, which may be referred to herein generally as a "circuit," module "or" system. Furthermore, in some embodiments, various aspects of the invention may also be embodied in the form of a computer program product in one or more microcontroller-readable media having microcontroller-readable program code embodied therein.
As shown in fig. 1-2, the service management method of the inspection center of the present embodiment includes receiving orders, receiving samples, allocating tasks, transferring samples, inspecting, issuing reports, and withdrawing samples,
the order receiving adopts an online order receiving mode, and specifically comprises the following steps: identifying the identity category of a client, wherein the member client association information comprises pre-charging account information and contact information; the member client can derive a client service record, client service content, client service effect feedback or client service conditions;
after logging in, the temporary client prompts whether to register as a member client, if so, registration information is received, member client profile information is set, and the member client profile information is stored;
receiving a check request sent by a client, and feeding back a service number, specifically: according to the detection service classification, the client sequentially clicks or directly searches the characters to enter the minimum category to be detected;
calling and reading the detection minimum category associated detection test stereo picture, the detection flow, the equipment maintenance information, the qualification information of the detection personnel and the detection video information;
and filling detection information, completing information filling, granting the pre-received service number after the information is corrected to be correct, identifying the pre-received service number as a formal service number after receiving a sample storage signal of the pre-received service number within a specified time, and deleting the pre-received service number if the pre-received service number is not correct.
Sending the pre-payment information, and sending the position information of the customer to a sampling center for arranging vehicles after receiving the procedure completion information, wherein the method specifically comprises the following steps:
summarizing all clients to be sampled before the clients leave the vehicle;
the method for selecting the vehicle and the optimal path comprises the steps of randomly distributing one client under the constraint of client information according to time, vehicle loading capacity and the principle that each client can only be transported by one vehicle, sequentially selecting the next client according to the shortest distance, and selecting a plurality of clients to finish the optimal path as an initial solution within the range of the vehicle loading capacity;
calculating the total cost of the initial solution;
circulating to exhaust, calculating the total cost under each path, sequencing, and selecting the path with the minimum total cost as the optimal path;
receiving a sample, endowing the sample with a readable sample label, specifically, putting the sample into a sampling port of a warehouse, inputting a pre-receiving service number, filling sample information, simultaneously writing detection information related to the pre-receiving service number and the sample information into an RFID label through a reader-writer, and associating the RFID label with the sample one by one.
Accomodate into corresponding sub-warehouse as required, specifically do it includes to accomodate corresponding warehouse as required:
retrieving a detection standard database according to the detection information, and reading the storage requirements of the detection samples under the corresponding standards, including the requirements of temperature and humidity;
reading sample information, including quantity and size information;
according to the storage requirement and the sample information, searching a warehouse database:
if the sub-warehouse meets the requirements, feeding back the number of the sub-warehouse, feeding back a carrying route according to the number, conveying the sample to the corresponding sub-warehouse through the conveying device, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse;
otherwise, opening the unused sub-warehouse, setting the environmental parameters of the sub-warehouse according to the storage requirement of the detected sample, transmitting the sample to the sub-warehouse, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse.
The method comprises the following steps of carrying out detection task allocation and sequencing on detection requests, specifically:
calling the sample detection and undertaking the detection deadline associated with all unfinished business numbers of departments;
reading detection information associated with the service number to be queued, and calculating the detection duration of the service number to be queued according to the detection items and the time required by each pre-stored detection item of the department;
reading the detection emergency degree associated with the service number to be queued, sequencing unfinished service numbers according to the deadline if the detection emergency degree is emergency detection, performing difference calculation on two adjacent deadlines, sequencing the unfinished service numbers with the calculation result larger than the detection time of the service number to be queued again according to the deadline, inserting the service number to be queued between the first sequencing time and the second sequencing time, and feeding back the detection result preset time;
if the calculation results are all smaller than the detection duration of the service number to be queued, the latest detection result pre-exit time associated with the unfinished service number is used as the detection start time of the service number to be queued, and the detection result pre-exit time is fed back;
feeding back a detection result to predict time;
the sample flow comprises:
identifying information of inspectors, and taking the associated samples out of the warehouse;
and after the report is issued, sending the inspection completion information to the client, and storing the inspection residual sample into a sample withdrawal library to wait for sample withdrawal processing.
The embodiment further provides a service management device for a detection center, including:
the client is used for receiving the inspection request sent by the client, feeding back the service number and receiving the detection result preset time;
the sampling module is used for sending the client position information to a sampling center for arranging vehicles after receiving the procedure completion information;
the sample receiving module is used for receiving the sample and endowing the sample with a readable sample label; storing the materials into corresponding sub-warehouses as required;
the warehouse module comprises a plurality of sub-warehouses and is used for providing corresponding sub-warehouses according to requirements;
and the distribution module is used for sending the inspection request to the service management system and distributing and sequencing inspection tasks.
The sub-warehouse of this embodiment can require according to the instruction to adjust environmental parameter, environmental parameter includes temperature, humidity and illuminance.
The embodiment further provides a service management system for a detection center, including:
one or more processors;
storage means for storing one or more programs;
detecting a central service management device;
the one or more programs, when executed by the one or more processors, cause the inspection center traffic management apparatus to implement, in cooperation with the one or more processors, the inspection center traffic management method as previously described.
The present embodiment provides a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the detection center traffic management method as described above.
The detection center business management method, the device and the system can provide self-service sample sending and detection demand expression services for detection clients, integrally complete operations such as business request collection, sample signing, storage and the like, improve the working efficiency, feed back the time required for sample detection completion in time according to different demands, perfect the attention of users to progress, and have higher practical value and wide application prospect.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Furthermore, it should be understood that although the present description refers to embodiments, not every embodiment may contain only a single embodiment, and such description is for clarity only, and those skilled in the art should integrate the description, and the embodiments may be combined as appropriate to form other embodiments understood by those skilled in the art.
Claims (10)
1. A service management method for a detection center comprises the steps of order receiving, sample receiving, task allocation, sample circulation, inspection, report issuing and sample returning,
the order receiving adopts an online order receiving mode, and specifically comprises the following steps:
identifying the identity type of the client, reading the associated information if the client is a member client, and granting the temporary client authority if the client is not the member client;
receiving a check request sent by a client, feeding back a service number, and sending pre-collection information;
the sample receiving comprises: after receiving the procedure completion information, sending the client position information to a sampling center for arranging vehicles; receiving a sample and assigning the sample to a readable sample label; storing the materials into corresponding sub-warehouses as required;
the task allocation comprises the following steps: the inspection requests are subjected to inspection task allocation and sequencing, and detection result pre-giving time is fed back;
the sample flow comprises:
identifying information of inspectors, and taking the associated samples out of the warehouse;
and after the report is issued, sending the inspection completion information to the client, and storing the inspection residual sample into a sample withdrawal library to wait for sample withdrawal processing.
2. The method according to claim 1, wherein the receiving the order further comprises an offline mode;
the member customer association information comprises pre-charging account information and contact information; the member client can derive a client service record, client service content, client service effect feedback or client service conditions;
after logging in, the temporary client prompts whether to register as a member client, if so, the temporary client receives registration information, sets member client profile information and stores the profile information.
3. The traffic management method for a testing center according to claim 1, wherein said receiving the verification request sent by the client comprises:
according to the detection service classification, the client sequentially clicks or directly searches the characters to enter the minimum category to be detected;
calling and reading the detection minimum category associated detection test stereo picture, the detection flow, the equipment maintenance information, the qualification information of the detection personnel and the detection video information;
and filling detection information, completing information filling, granting the pre-received service number after the information is corrected to be correct, identifying the pre-received service number as a formal service number after receiving a sample storage signal of the pre-received service number within a specified time, and deleting the pre-received service number if the pre-received service number is not correct.
4. The traffic management method for a test center according to claim 1, wherein said arranging vehicles comprises:
summarizing all clients to be sampled before the clients leave the vehicle;
the method for selecting the vehicle and the optimal path comprises the steps of randomly distributing one client under the constraint of client information according to time, vehicle loading capacity and the principle that each client can only be transported by one vehicle, sequentially selecting the next client according to the shortest distance, and selecting a plurality of clients to finish the optimal path as an initial solution within the range of the vehicle loading capacity;
calculating the total cost of the initial solution;
and (4) circulating and exhausting, calculating the total cost of each path, sequencing, and selecting the path with the minimum total cost as the optimal path.
5. The service management method of claim 3, wherein the receiving the sample comprises:
and receiving a sample, inputting a pre-receiving service number, filling in sample information, writing detection information related to the pre-receiving service number and the sample information into the RFID label through a reader-writer, and associating the RFID label with the sample one by one.
6. The method as claimed in claim 5, wherein the storing the corresponding warehouse as required comprises:
retrieving a detection standard database according to the detection information, and reading the storage requirements of the detection samples under the corresponding standards, including the requirements of temperature and humidity;
reading sample information, including quantity and size information;
according to the storage requirement and the sample information, searching a warehouse database:
if the sub-warehouse meets the requirements, feeding back the number of the sub-warehouse, feeding back a carrying route according to the number, conveying the sample to the corresponding sub-warehouse through the conveying device, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse;
otherwise, opening the unused sub-warehouse, setting the environmental parameters of the sub-warehouse according to the storage requirement of the detected sample, transmitting the sample to the sub-warehouse, placing the sample, and feeding back the unique area shelf number of the sample in the sub-warehouse.
7. The method as claimed in claim 6, wherein the performing inspection task assignment comprises:
calling the sample detection and undertaking the detection deadline associated with all unfinished business numbers of departments;
reading detection information associated with the service number to be queued, and calculating the detection duration of the service number to be queued according to the detection items and the time required by each pre-stored detection item of the department;
reading the detection emergency degree associated with the service number to be queued, sequencing unfinished service numbers according to the deadline if the detection emergency degree is emergency detection, performing difference calculation on two adjacent deadlines, sequencing the unfinished service numbers with the calculation result larger than the detection time of the service number to be queued again according to the deadline, inserting the service number to be queued between the first sequencing time and the second sequencing time, and feeding back the detection result preset time;
and if the calculation results are all smaller than the detection duration of the service number to be queued, the latest detection result pre-exit time associated with the unfinished service number is used as the detection starting time of the service number to be queued, and the detection result pre-exit time is fed back.
8. A detection center service management apparatus, comprising:
the client is used for receiving the order and identifying the identity type of the client, reading the associated information if the client is a member client, and granting the temporary client authority if the client is not a member client; receiving a check request sent by a client, feeding back a service number, and sending pre-collection information;
the sampling module is used for sending the client position information to a sampling center for arranging vehicles after receiving the procedure completion information;
the sample receiving module is used for receiving the sample and endowing the sample with a readable sample label; storing the materials into corresponding sub-warehouses as required;
the warehouse module comprises a plurality of sub-warehouses and is used for providing corresponding sub-warehouses according to requirements, the sub-warehouses can adjust environmental parameters according to instruction requirements, and the environmental parameters comprise temperature, humidity and illuminance;
the distribution module is used for sending the inspection request to the service management system and distributing and sequencing inspection tasks;
the sample circulation module is used for identifying information of inspectors and delivering the associated samples out of the warehouse;
and the result feedback module is used for sending the inspection completion information to the client and accommodating the inspection residual sample into a sample withdrawing library to wait for sample withdrawing processing.
9. A detection center service management system, comprising:
one or more processors;
storage means for storing one or more programs;
detecting a central service management device;
the one or more programs, when executed by the one or more processors, cause a detection center traffic management apparatus to implement, in cooperation with the one or more processors, the method recited in any of claims 1-7.
10. A storage medium, characterized in that the storage medium has stored thereon a computer program which, when being executed by a processor, performs the steps of the detection center traffic management method according to any one of claims 1 to 7.
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| CN202010442998.6A CN111612349A (en) | 2020-05-22 | 2020-05-22 | Detection center service management method, device and system |
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| CN202010442998.6A CN111612349A (en) | 2020-05-22 | 2020-05-22 | Detection center service management method, device and system |
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| CN202010442998.6A Withdrawn CN111612349A (en) | 2020-05-22 | 2020-05-22 | Detection center service management method, device and system |
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|---|---|
| CN (1) | CN111612349A (en) |
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Application publication date: 20200901 |