CN111612348A - Big data-based tourism management platform - Google Patents
Big data-based tourism management platform Download PDFInfo
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- CN111612348A CN111612348A CN202010442054.9A CN202010442054A CN111612348A CN 111612348 A CN111612348 A CN 111612348A CN 202010442054 A CN202010442054 A CN 202010442054A CN 111612348 A CN111612348 A CN 111612348A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/14—Travel agencies
Abstract
The invention discloses a tourism management platform based on big data, which relates to the technical field of big data platform management and comprises a data management platform and a computer terminal, wherein the data management platform is bidirectionally connected with the computer terminal, the output end of the data management platform is electrically connected with the output end of a personnel management module, the output end of the computer terminal is electrically connected with the input end of the personnel management module, the output end of the personnel management module is respectively electrically connected with the input ends of a catering service personnel management module, a weather early warning personnel management module, a promotion personnel management module, an entertainment help personnel management module, a safety investigation personnel management module and a traffic dispersion personnel management module, and the feeling and the service attitude experienced by tourists can be transmitted to the data management platform through the matched use among the data management platform, the personnel management module and the tourists experience management module, thereby realizing the quick understanding of the problems.
Description
Technical Field
The invention relates to the technical field of big data platform management, in particular to a tourism management platform based on big data.
Background
Big data (big data), an IT industry term, is a data set that cannot be captured, managed and processed by a conventional software tool within a certain time range, and is a massive, high-growth-rate and diversified information asset that needs a new processing mode to have stronger decision-making power, insight discovery power and process optimization capability;
along with the improvement of living standards of people, the requirement of people on mental life is developed rapidly, the tourism industry is also developed rapidly in modern life, the resource integration of the tourism industry and big data is a future development trend, the existing data management platform is insufficient in data processing in the aspects of service quality and personnel allocation, the service attitude of workers and the data control in the aspects of service quality are disordered, the response to the personnel adjustment in the management process is slow, and the tourism experience of tourists is influenced.
Disclosure of Invention
The invention aims to solve the defects in the prior art and provides a big data-based tourism management platform.
In order to achieve the purpose, the invention adopts the following technical scheme:
the tourism management platform based on big data comprises a data management platform and a computer terminal, wherein the data management platform is in two-way connection with the computer terminal, the output end of the data management platform is electrically connected with the output end of a personnel management module, the output end of the computer terminal is electrically connected with the input end of the personnel management module, the output end of the personnel management module is respectively electrically connected with the input ends of a catering service personnel management module, a weather early warning personnel management module, a promotion personnel management module, an entertainment helper management module, a safety troubleshooting personnel management module and a traffic evacuation personnel management module, and the input end of a tourist experience management module is respectively electrically connected with the catering service personnel management module, the weather early warning personnel management module, the promotion personnel management module, the entertainment helper management module, the safety troubleshooting personnel management module, a monitoring platform, The output end of the traffic dispersion personnel management module is electrically connected, and the output end of the tourist experience management module is connected with the input end of the data management platform.
Preferably, the personnel management module comprises a skill training unit, a position promotion unit, a service quality reward and penalty unit and a business capability management unit.
Preferably, the output end of the service capability management unit is electrically connected with the input end of the post promotion unit, the output end of the service quality reward and penalty unit is electrically connected with the input end of the service capability management unit, and the output end of the post promotion unit is electrically connected with the input end of the data management platform.
Preferably, the guest experience management module includes an equipment experience evaluation unit, a service attitude evaluation unit, other evaluation units, a guest evaluation reward unit, and a cost performance evaluation unit.
Preferably, the traffic dispersion personnel management module comprises an online monitoring unit and an offline patrol unit, and the output end of the online monitoring unit is electrically connected with the input end of the offline patrol unit.
Preferably, the on-line monitoring unit realizes the traffic monitoring in a camera mode.
Preferably, the guest evaluation reward unit is issued online to the guest's mobile phone App.
Preferably, the data management platform internally comprises a data summarization unit, and the data summarization unit generates data information in a list manner.
The invention has the beneficial effects that: in the invention, through the cooperative use of the data management platform, the personnel management module and the tourist experience management module, the feeling and the service attitude of the tourist experience can be transmitted to the data management platform, thereby realizing the quick understanding of the problems, because of the integration function of the data management platform, the employee service data can be transmitted to the computer terminal, so that a decision maker can obviously observe the comprehensive level of the business capability of the staff, thereby realizing talent management on the tourism platform and further ensuring the quality of the tourism service, because the data of the service quality reward and penalty unit and the station promotion unit in the personnel management module are transparent, thereby rapidly mining the potential of the staff, effectively exciting the working capacity and working attitude of the staff, therefore, the conditions that the experience of tourists is poor and the speed of personnel adjustment and equipment updating and updating reaction is slow are effectively avoided;
because the traffic is dredged the setting of the unit of monitoring on the line and is patrolled the setting of unit down the line, realized the dual control of traffic, and then avoided the condition of traffic jam to take place, further avoided the visitor to experience the relatively poor condition and taken place.
Drawings
Fig. 1 is a schematic block diagram of the structure of the present invention.
FIG. 2 is a block diagram of the personnel management module of the present invention.
FIG. 3 is a block diagram of the guest experience management module of the present invention.
Fig. 4 is a block diagram of a traffic evacuation personnel management module according to the present invention.
Reference numbers in the figures: the system comprises a computer terminal 1, a data management platform 2, a personnel management module 3, a skill training unit 31, a 32-position promotion unit 33, a service quality reward and penalty unit 34, a business capacity management unit 4, a catering service personnel management module 5, a weather early warning personnel management module 6, a promotion and promotion personnel management module 7, an entertainment help personnel management module 8, a safety inspection personnel management module 9, a traffic dispersion personnel management module 91, an online monitoring unit 92, an offline patrol unit 92, a tourist experience management module 10, an equipment experience evaluation unit 101, a service attitude evaluation unit 102, other evaluation units 103, a tourist evaluation reward unit 104 and a cost performance evaluation unit 105.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Referring to fig. 1-4, a big data-based tourism management platform comprises a data management platform 2 and a computer terminal 1, wherein the data management platform 1 internally comprises a data summarization unit, the data summarization unit generates data information in a list mode and feeds the data information back to the computer terminal 1, a management layer of the computer terminal 1 can know the opinion dynamics of tourists in real time, the data management platform 2 is bidirectionally connected with the computer terminal 1, the output end of the data management platform 2 is electrically connected with the output end of a personnel management module 3, the personnel management module 3 comprises a skill training unit 31, a position promotion unit 32, a service quality reward penalty unit 33 and a service capability management unit 34, and the output end of the computer terminal 1 is electrically connected with the input end of the personnel management module 3;
the output end of the personnel management module 3 is respectively electrically connected with the input ends of the catering service personnel management module 4, the weather early warning personnel management module 5, the propaganda and promotion personnel management module 6, the entertainment helper management module 7, the safety troubleshooting personnel management module 8 and the traffic dispersion personnel management module 9, and the input end of the tourist experience management module 10 is respectively electrically connected with the output ends of the catering service personnel management module 4, the weather early warning personnel management module 5, the propaganda and promotion personnel management module 6, the entertainment helper management module 7, the safety troubleshooting personnel management module 8 and the traffic dispersion personnel management module 9;
the tourist experience management module 10 comprises an equipment experience evaluation unit 101, a service attitude evaluation unit 102, other evaluation units 103, a tourist evaluation reward unit 104 and a cost performance evaluation unit 105, the tourist evaluation reward unit 104 is issued to a client mobile phone App in an online mode, the traffic dispersion personnel management module 9 comprises an online monitoring unit 91 and an offline patrol unit 92, the online monitoring unit 91 realizes traffic monitoring in a camera mode, the output end of the online monitoring unit 91 is electrically connected with the input end of the offline patrol unit 92, and the output end of the tourist experience management module 10 is connected with the input end of the data management platform 2.
The working principle is as follows: in the playing process, the number of people in some large scenic spots is large, so that the number of workers is large, the management and control conditions of the workers and the service quality are disordered, information fed back by a client cannot be solved in time, the attraction of the tourist attractions is weakened, the economy of the area is lost, and the incoming development speed is slowed down, so that a tourist management platform based on big data is provided, the post of the client can be effectively adjusted, the information fed back by the client can be quickly responded, the service quality and the service attitude of the scenic spots are ensured, and the viewing experience of the tourist is improved;
after the tourist viewing experience is finished, feedback can be carried out according to the problem condition encountered in the touring process, the tourist evaluation reward unit 104 arranged in the tourist experience management module 10 can stimulate the tourist to evaluate the scenic spot, the evaluation reward can be transmitted to the mobile phone of the user in an online mode, in the process of evaluating the tourist, according to the problem seen in the specific touring process, because the touring platform is provided with a website, the tourist logs in, and then carries out classification evaluation on the equipment experience evaluation unit 101, the service attitude evaluation unit 102, the other evaluation units 103 and the cost performance evaluation unit 105, the explanation information of the problem of the tourist can be uploaded to the data management platform 2, the data management platform 2 can classify and integrate the information and upload the information to the computer terminal 1 in a list mode, and the management layer can know each employee service condition according to the information, meanwhile, the data management platform 2 respectively transmits the information to the skill training unit 31, the post promotion unit 32, the service quality punishment unit 33 and the service capability management unit 34 according to the information on the tourist experience management module 10, the skill training unit 31 carries out skill training according to the list of workers in the information, and further ensures that the same errors generated in the service process are avoided;
because the service quality punishment unit 33 and the service ability management unit 34 are arranged, the reward and punishment of the staff with excellent performance can be realized, the performance bonus is completely transparent, the excellent talent can be excavated and the potential of the staff can be stimulated by the method, the situation information of the staff can be comprehensively mastered by the platform, the response speed of the whole scenic spot to the problems is effectively improved due to the digitalized service, the stability and the effectiveness of the management are ensured, the burden of a management layer is lightened, meanwhile, the staff management module 3 can transmit the feedback information to the catering service staff management module 4, the weather early warning staff management module 5, the propaganda and promotion staff management module 6, the entertainment help staff management module 7, the safety investigation staff management module 8 and the traffic dispersion staff management module 9, the corresponding internal staff can know the occurrence situation through a mobile phone, the normal and effective operation of the tourism management platform is ensured;
to be provided with online monitoring unit 91, the off-line unit 92 of patrolling in traffic guidance personnel management module 9, online monitoring unit 91 has realized the control to the traffic conditions through the camera, can be with information transmission to in the visitor's cell-phone simultaneously, and then realized the warning to the visitor, online monitoring unit 91 can send real-time information to off-line unit 92 of patrolling simultaneously, and then made things convenient for the staff's in the off-line unit 92 of patrolling to dredge in advance, has avoided the emergence of the condition of blocking up effectively.
Claims (8)
1. The utility model provides a tourism management platform based on big data, includes data management platform (2), computer terminal (1), its characterized in that, data management platform (2) and computer terminal (1) both way junction, the output of data management platform (2) and the output electric connection of personnel management module (3), the output and the personnel management module (3) input electric connection of computer terminal (1), the output of personnel management module (3) respectively with food and beverage service personnel management module (4), weather early warning personnel management module (5), propaganda popularization personnel management module (6), entertainment help personnel management module (7), safety investigation personnel management module (8) and the input electric connection of traffic evacuation personnel management module (9), the input of visitor experience management module (10) respectively with food and beverage service personnel management module (4), The output end of the weather early warning personnel management module (5), the propaganda and promotion personnel management module (6), the entertainment help personnel management module (7), the safety investigation personnel management module (8) and the traffic dispersion personnel management module (9) are electrically connected, and the output end of the tourist experience management module (10) is connected with the input end of the data management platform (2).
2. A big data based travel management platform according to claim 1, wherein the personnel management module (3) comprises a skill training unit (31), a position promotion unit (32), a quality of service reward unit (33), and a business capability management unit (34).
3. The big data based tourism management platform as claimed in claim 2, wherein the output of the business capability management unit (34) is electrically connected to the input of the position promotion unit (32), the output of the quality of service reward and penalty unit (33) is electrically connected to the input of the business capability management unit (34), and the output of the position promotion unit (32) is electrically connected to the input of the data management platform (2).
4. The big data-based travel management platform according to claim 1, wherein the tourist experience management module (10) comprises a device experience evaluation unit (101), a service attitude evaluation unit (102), another evaluation unit (103), a tourist evaluation reward unit (104), and a cost performance evaluation unit (105).
5. The big data-based travel management platform according to claim 1, wherein the traffic evacuation personnel management module (9) comprises an online monitoring unit (91) and an offline patrol unit (92), and an output end of the online monitoring unit (91) is electrically connected with an input end of the offline patrol unit (92).
6. The big data based tourism management platform according to claim 1, wherein the online monitoring unit (91) realizes the traffic monitoring by means of a camera.
7. The big data based travel management platform as claimed in claim 1, wherein the tourist rating reward unit (104) is distributed to the client's mobile phone App on-line.
8. The big data based travel management platform according to claim 1, wherein the data management platform (1) contains a data summarization unit inside, and the data summarization unit generates data information in a list manner.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010442054.9A CN111612348A (en) | 2020-05-22 | 2020-05-22 | Big data-based tourism management platform |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010442054.9A CN111612348A (en) | 2020-05-22 | 2020-05-22 | Big data-based tourism management platform |
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| CN111612348A true CN111612348A (en) | 2020-09-01 |
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| CN202010442054.9A Pending CN111612348A (en) | 2020-05-22 | 2020-05-22 | Big data-based tourism management platform |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114331228A (en) * | 2022-03-09 | 2022-04-12 | 广州弘一信息科技股份有限公司 | Internet-based personnel management early warning system in software development process |
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| CN109584114A (en) * | 2018-12-03 | 2019-04-05 | 西安美上美旅游文化开发有限公司 | A kind of wisdom tour guide information processing system |
| CN109598938A (en) * | 2018-12-23 | 2019-04-09 | 合肥工业大学 | Based on unmanned plane the Urban Traf-fic Guidance System and city integrated intelligent transportation system |
| CN110415476A (en) * | 2018-04-26 | 2019-11-05 | 中冶建筑研究总院（上海）有限公司 | A kind of amusement park management system based on big data |
| CN110544120A (en) * | 2019-08-27 | 2019-12-06 | 北京艾摩瑞策科技有限公司 | Method and device for sending rewards to users of tourism platform based on block chain |
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2020
- 2020-05-22 CN CN202010442054.9A patent/CN111612348A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR20000000897U (en) * | 1998-06-18 | 2000-01-15 | 홍종만 | Indoor temperature reduction device of car |
| CN110415476A (en) * | 2018-04-26 | 2019-11-05 | 中冶建筑研究总院（上海）有限公司 | A kind of amusement park management system based on big data |
| CN109584114A (en) * | 2018-12-03 | 2019-04-05 | 西安美上美旅游文化开发有限公司 | A kind of wisdom tour guide information processing system |
| CN109598938A (en) * | 2018-12-23 | 2019-04-09 | 合肥工业大学 | Based on unmanned plane the Urban Traf-fic Guidance System and city integrated intelligent transportation system |
| CN110544120A (en) * | 2019-08-27 | 2019-12-06 | 北京艾摩瑞策科技有限公司 | Method and device for sending rewards to users of tourism platform based on block chain |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114331228A (en) * | 2022-03-09 | 2022-04-12 | 广州弘一信息科技股份有限公司 | Internet-based personnel management early warning system in software development process |
| CN114331228B (en) * | 2022-03-09 | 2022-05-31 | 广州弘一信息科技股份有限公司 | Internet-based personnel management early warning system in software development process |
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Application publication date: 20200901 |
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