CN109584114A - A kind of wisdom tour guide information processing system - Google Patents
A kind of wisdom tour guide information processing system Download PDFInfo
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- CN109584114A CN109584114A CN201811466798.3A CN201811466798A CN109584114A CN 109584114 A CN109584114 A CN 109584114A CN 201811466798 A CN201811466798 A CN 201811466798A CN 109584114 A CN109584114 A CN 109584114A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/14—Travel agencies
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0282—Rating or review of business operators or products
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- G—PHYSICS
- G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
- G09F—DISPLAYING; ADVERTISING; SIGNS; LABELS OR NAME-PLATES; SEALS
- G09F25/00—Audible advertising
Abstract
The invention belongs to travel information processing technology fields, disclose a kind of wisdom tour guide information processing system, comprising: tour guide's unit in real time evaluates explaining information for supervising the information for saying solution preocess；Scenic spot unit records the data of scenic spot entirety, shows scenic spot various aspects situation using the form of statistical chart, analyzes volume of the flow of passengers trend, the explanation service level, tourist's satisfaction information at scenic spot；Tourist's unit, the information for reserving different star tour guides is sent by tourist app, and tour guide's client receives tourist app by tour guide APP and sends reservation information list.The present invention will be used as the management at scenic spot and guide's distribution and interpreter.This system is promoted the use of in terra cotta warriors and horses first, is realized using the storage advantage that reads of distributed data base in the interaction of the background management system of the interpreter and software of the scenic spot of terra cotta warriors and horses progress hardware, it is functional error free to test its institute.
Description
Technical field
The invention belongs to travel information processing technology field more particularly to a kind of wisdom tour guide information processing systems.
Background technique
Currently, the prior art commonly used in the trade is such that
Tourism Bureau's new policies in 16 years: tour guide holds tourist certificate, can carry out tour guide's work national scenic spot is general.
Tourism data indicates within 16 years: guide service is that accounting is highest in the dissatisfied factor of tourist.
Tourist: reservation tour guide leans on fortune, and the bad complaint of guide service is troublesome and not necessarily effective；
Tour guide: income instability, work scandalous, no guarantee；
Scenic spot: lacking management of tour guide mode, and Tourist satisfaction has no way of learning；
Authorities: can not each scenic spot of real-time management；
(supervision is or not tour guide (service is bad) → tourist (satisfaction reduction) → scenic spot (various complained) → authorities
Power, not as etc.).
The technical solution of the prior art one
Emblem equine skill --- intelligent guide system: tourist often goes to a sight spot, can automatic uppick sight spot overview,
If tourist can input the number pasted on showcase it should be understood that detailed showcase content, detailed showcase explanation is listened to.
The shortcomings that prior art one:
Explaining content is all same content of verbatim account, and tourist can not also link up with tour guide, if tourist is in intelligent guide
When having a question in the content of system explanation, cannot also it be linked up；
If the tourist around some showcase is especially more, the number pasted on input showcase will be carried out, can just listen to and say
Solution, can be such that tourist takes a long time, or even will cause crowded situation in this way；
When obtaining explanation in detail, network can be used, cache or listen to online, when certain scenic spot volumes of the flow of passengers are big,
Or network signal it is not good enough when, will lead to listen to explanation content is smooth, caching speed slowly, can not even listen to；
The technical solution of the prior art two:
Wireless explanation device-intelligence joins WUS commenting unit: a whole set of wireless guide system is (or multiple by a digital wireless transmitter
Transmitter) and multiple digit receivers composition, it explains transmitter and is carried by live guide, visiting tourist no one is connect using one
Device and matched earphone are received to listen to.
The shortcomings that prior art two:
Explaining transmitter and tourist's receiver can generally be carried by hand-held, and tour guide and tourist are when scenic spot is explained and is gone sight-seeing
Inherently can carrying mobile phone, camera and other items, then to carry these explanation equipment, can be to the explanation of tour guide and tourist's visit on the way
Big inconvenience is brought, explanation equipment or other self-contained articles are easily lost or break；
In the management at scenic spot, lack the communication link of guide machine and back-stage management center, so scenic spot can not be to tour guide
It is grasped in real time, this mode is to belong to traditional way to manage；
Lack the excitation to tour guide, tour guide can not be evaluated, is unfavorable for the promotion of tour guide's level.
In conclusion problem of the existing technology is:
(1) in the prior art, management means cannot be provided for scenic spot, explanation equipment, Bu Nengwei cannot be provided for guide
Tourist provides reservation APP, causes tour-guide's service quality low, scenic spot intelligent management level is low, Tourist satisfaction is poor.
(2) in the prior art, scenic spot can not area each to scenic spot the case where, showpiece pouplarity, guide work shape
State, interpreter equipment inventories are managed.
(3) in the prior art, without the way to manage for generating excitation to guide, tourist can not evaluate guide's explanation in time
Level, guide's working experience and evaluation can not improve the work incentive of guide without accumulation
Solve the difficulty and meaning of above-mentioned technical problem:
It solves the above problems, real-time broadcast communication is carried out with tourist's machine by interpreter and is explained, is repeatedly tested
And debugging, overcome the signal interference of various wireless devices in the venue of scenic spot；
Real-time collecting guide voice level position data are carried out by interpreter, evaluation of tourist's machine to guide is sent
It is analyzed and is managed to background management system, overcome scenic spot network transmission difficult, the work of scenic spot guide is standardized
Change management；
After solving above-mentioned technical problem, bring meaning are as follows:
Overcome the data sharing of reservation APP and background management system difficult, guide's job evaluation is accumulated, You Keye
Screening reservation guide can be carried out by previous evaluation.
Summary of the invention
In view of the problems of the existing technology, the present invention provides a kind of wisdom tour guide information processing systems.
The invention is realized in this way a kind of wisdom tour guide information processing system, the wisdom tour guide information processing system
Include:
Tour guide's unit in real time evaluates explaining information for supervising the information for saying solution preocess；
Scenic spot unit records the data of scenic spot entirety, shows scenic spot various aspects situation using the form of statistical chart,
Analyze volume of the flow of passengers trend, the explanation service level, tourist's satisfaction information at scenic spot；(to scenic spot interpretation staff, administrator
The management of member, facility information carry out partition packet management, the formulation of interpretation staff's grading system system to personnel)；
Tourist's unit, the information for reserving different star tour guides is sent by tourist app, and tour guide's client passes through tour guide APP
It receives tourist app and sends reservation information list.
Further, tour guide's unit is interpreter hardware, comprising: interpreter+tourist's machine；
Interpreter is for (speech sound eeplaining) path monitoring, explanation monitoring, backstage PUSH message, urgent call；
Tourist's machine is for (receiving explaining information) Function of Evaluation, de- group's prompting, adaptive frequency hopping.
Further, scenic spot unit is background management system, comprising:
Data analysis module: recording the data of scenic spot entirety, is clearly showed using the formal intuition of statistical chart
Scenic spot various aspects situation analyzes the volume of the flow of passengers trend, guide's service level, tourist's satisfaction information at scenic spot；Specifically have:
Check the analysis chart of each period volume of the flow of passengers；
Check scenic spot difference star number；
Check evaluation star accounting；
It checks with a time scale；
The access times for checking the different visiting spot difference showpiece in scenic spot reflect which showpiece, which visiting spot are people
The place that flow is most, tourist is most interested in；
Show daily access times, tourist's sum, the tourist's number evaluated using tourist's machine and the trip for using tourist's machine
Objective number；
The reason of showing daily reward and punishment number and showing reward and punishment reason, and different reasons
More accounting examples；
Show the evaluation average mark and each star proportion that daily scenic spot is conducted a sightseeing tour.
Further, background management system further comprises:
Operation personnel and administrative staff's management module: carrying out work distribution and supervision, different grades of management level are different
Operating right identity is distinguished in Input Process；
Backstage personnel's partition management module: it is grouped management；Region division is carried out to when foreground zone, new partition or is deleted
Except subregion；
Division to foreground zone group is worked as creates group or deletes group, and increases or delete in group and lead
Swim information；
Guide's management module: intercommunication solution preocess is monitored and is recorded in real time,
Evaluation management module: intercommunication solution preocess in backstage carries out integral job evaluation；
Record management module: it carries out saying the record of solution preocess from the background and check；
Device management module: from the background to interpreter, trip guest hardware, Bluetooth beacon point, data input is carried out, binds, award
Power, service condition are checked.
Priority assignation module: the operating right for having different is carried out for different grades of management level；
System setup module: the location information for scenic spot is arranged.
Another object of the present invention is to provide a kind of wisdom tour guide letters for realizing the wisdom tour guide information processing system
Processing method is ceased, the wisdom tour guide information processing method includes:
1) location information is collected by hardware GPS positioning module and is sent to backstage, complete explanation trip map.It is easy to understand
The stroke route of guide；
2) pass through the Bluetooth beacon ID of arrangement in hardware bluetooth module collecting chamber and be sent to backstage, complete indoor positioning
Function forms and explains indoor stroke route；
3) communication is carried out data transmission by hardware inside chip between interpreter and tourist's machine, and interpreter microphone is recorded
The voice transmission entered is to tourist's machine and plays, and realizes explaining functions；
4) tourist's machine presses evaluation key by side switch and evaluation information is sent to interpreter by hardware inside chip, explains
Machine is sent to background system after receiving, complete tourist's evaluation；
5) interpreter PUSH message is sent to by server from the background, tells status in guide shop in real time.
Another object of the present invention is to provide a kind of data for realizing the wisdom tour guide information processing system to analyze function
The computer program of energy.
Another object of the present invention is to provide a kind of operation personnel for realizing the wisdom tour guide information processing system and
The computer program of administrative staff's management function.
Another object of the present invention is to provide a kind of evaluation management function for realizing the wisdom tour guide information processing system
The computer program of energy.
Another object of the present invention is to provide a kind of equipment management function for realizing the wisdom tour guide information processing system
The computer program of energy.
Another object of the present invention is to provide a kind of priority assignation function for realizing the wisdom tour guide information processing system
The computer program of energy.
In conclusion advantages of the present invention and good effect are as follows:
The present invention provides comprehensive management means for scenic spot, comprising providing guide during explaining to tourist
Equipment is explained, scenic area management personnel can say the background management system of the intelligent managements such as entire scenic spot personnel, equipment and showpiece
Xie Yuan and tourist can carry out the reservation APP of reservation order, and triplicity uses, covers the administration detail at entire scenic spot, reach complete
The effect of management.
The present invention will realize scenic spot guide's management system based on server end Java Web prototype section, and
The extension of function and defining for demand are carried out on the basis of the prototype, the version being finally completed will be promoted within the scope of Shaanxi Province to be made
With.The management function of tourist attraction is provided.
The present invention will be used as the management at scenic spot and guide's distribution and interpreter.This system is pushed away in terra cotta warriors and horses first
It is wide to use, the interpreter and software of hardware are carried out at the scenic spot of terra cotta warriors and horses using the storage advantage realization of reading of distributed data base
Background management system interaction, test its institute it is functional error free.
The present invention provides management means for scenic spot, provides explanation equipment for guide, provides reservation APP for tourist, improves
Tour-guide's service quality achievees the purpose that scenic spot intelligent management, improves Tourist satisfaction.
Wherein tour guide part is interpreter hardware；Scenic spot is background management system；Tourist is reservation app.
The business model that the present invention has:
Hire out hardware device；
Collect management service expense；
It sell admission ticket；
Collect guide service part expense；
Cash flow；
The commercial promise that the present invention has:
National 216 5A grades of scenic spots, 1040 4A grades of scenic spots, 3,700,000,000 tourist industry cash flow.
Detailed description of the invention
Fig. 1 is wisdom tour guide information processing system schematic diagram provided in an embodiment of the present invention.
In figure: 1, unit of conducting a sightseeing tour；2, scenic spot unit；3, tourist's unit.
Fig. 2 is wisdom tour guide information processing method flow chart provided in an embodiment of the present invention.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to embodiments, to the present invention
It is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not used to
Limit the present invention.
The present invention acts on the development of tourism industry, and it is convenient to provide to vast travel enthusiasts, can travel to oneself
The guide in place carries out Star rating, while also allowing the management of tour guide system at scenic spot more perfect, and administrative staff can pass through
System is logged into, understands the dynamic of guide at any time, and guide can be increased, deleted, and provide real-time prison
Listen the evaluation system with user.It is also provided with data analysis, can also evaluate star percentage to the domestic visitors of certain time period
Statistical chart is carried out to check.
Below with reference to concrete analysis, the invention will be further described.
Fig. 1 wisdom tour guide information processing system provided in an embodiment of the present invention, comprising:
Tour guide's unit 1 in real time evaluates explaining information for supervising the information for saying solution preocess；
Scenic spot unit 2 records the data of scenic spot entirety, shows scenic spot various aspects feelings using the form of statistical chart
Condition analyzes volume of the flow of passengers trend, the explanation service level, tourist's satisfaction information at scenic spot；
Tourist's unit 3, the information for reserving different star tour guides is sent by tourist app, and tour guide's client passes through tour guide APP
It receives tourist app and sends reservation information list.
Tour guide's unit is interpreter hardware；
Scenic spot unit is background management system；
Tourist's unit, to reserve app.
Application of the invention is further described below with reference to concrete analysis.
1) background management system:
Include:
Data analysis module,
Guide to visitors back-end data analysis (star accounting, band cluster star grade accounting are evaluated in volume of the flow of passengers analysis)；To scenic spot overall condition
Data statistics is carried out, tourist's quantity, showpiece visit number, tourist's evaluation information；
Operation personnel manages (personnel's typing, message details) personnel's typing, operational detail management；
Backstage personnel's partition management module, subregion, grouping management；
Guide's management module is increased newly, is checked online, is monitored, and rewards and punishments management is integrated；
Evaluation, record, the management module of equipment, equipment go out warehouse situation, service condition；Tour guide's classifying system management, prize
Punish system
The setup module of dynamic rights setting and background system parameter,
2) interpreter hardware:
Interpreter+tourist's machine；
Interpreter: path monitoring, explanation monitoring, backstage PUSH message, urgent call；
Tourist's machine: Function of Evaluation, de- group's prompting, adaptive frequency hopping；
Sound clarity, adaptive frequency hopping is noiseless, effectively supervises guide interpreting process, tourist can in real time comment tour guide
Valence.
3) app is reserved:
Tourist can reserve different star tour guides by app, very clear to tour guide's grade and explanation ability；
Tour guide can pass through APP order band tourist.
Fig. 2, wisdom tour guide information processing method provided in an embodiment of the present invention, comprising:
S101: collecting location information by hardware GPS positioning module and is sent to backstage, completes explanation trip map.It is convenient
Understand the stroke route of guide；
S102: passing through the Bluetooth beacon ID arranged in hardware bluetooth module collecting chamber and is sent to backstage, and it is indoor fixed to complete
The function of position forms and explains indoor stroke route；
S103: communication is carried out data transmission by hardware inside chip between interpreter and tourist's machine, interpreter Mike
The voice transmission of wind typing is to tourist's machine and plays, and realizes explaining functions；
S104: tourist's machine presses evaluation key by side switch and evaluation information is sent to interpreter by hardware inside chip,
Interpreter is sent to background system after receiving, complete tourist's evaluation；
S105: being sent to interpreter PUSH message by server from the background, tells status in guide shop in real time.
Application of the invention is further described below with reference to background management system concrete analysis.
Background management system provided in an embodiment of the present invention: include:
Data analysis module:
At scenic spot, leader cannot understand the whole recent developments at scenic spot in time, some data at scenic spot can not be recorded effectively,
To solve this problem, product of the invention can record the data of scenic spot entirety, clear using the formal intuition of statistical chart
Clear shows scenic spot various aspects situation, analyzes the letter such as the volume of the flow of passengers trend, guide's service level, tourist's satisfaction at scenic spot
Breath.
1, daily and each period volume of the flow of passengers monthly the analysis chart is checked；
2, check that (tourist can carry out evaluation evaluation totally five to guide for the different star numbers of terra cotta warriors and horses scenic spot guide
Star, guide's number of referred to herein as each star)；
3, check that the evaluation star accounting in the same day or this month (tourist's total number of persons, actual evaluation number, evaluation ratio and is commented
Valence average mark)；
4, check the same day or this month with time scale (higher than 120min, 120min, 90min, 60min, 30min
Proportion)；
5, the access times of the different visiting spot difference showpiece in the scenic spot are checked, so which showpiece, which ginseng reflected
Viewpoint is the place that flow of the people is most, tourist is most interested in；
6, it shows in nearest 20 days, daily access times, tourist's sum, tourist's number for being evaluated using tourist's machine and makes
With tourist's number etc. of tourist's machine；
7, the reason of showing reward and punishment number daily in one week and showing reward and punishment reason, and
More accounting examples of different reasons；
8, it shows one week seven days, the evaluation average mark of daily scenic spot tour guide and each star proportion；
Operation personnel and administrative staff's management module:
Management level need to carry out work distribution and supervision, different grades of management to guide into background system in scenic spot
Layer has different operating rights, therefore in the Input Process of personnel, distinguishes to identity.
Operation personnel only has personnel's typing, checks, the associated rights such as typing, binding, authorization of equipment；
Administrative staff then possess information editing, guide's rewards and punishments, monitoring, path record such as check at the super-ordinate rights.
1, this module can be with typing personnel, typing administrative staff, operation personnel etc.；
2, the information such as operator's name, classification, gender, account, affiliated scenic spot are shown, and can be modified to this；
Backstage personnel's partition management module function declaration:
Biggish scenic spot meeting subregion is managed, and is grouped management to guide, can according to daily scenic spot actual conditions
Different groups of guide is assigned to not same district, avoid occurring partial region congestion, partial region when the rush hour of scenic spot
Nobody situation.
1, region division is carried out to when foreground zone, can also deletes subregion with new partition；
2, the division organized to the tour guide when foreground zone, can create group can also delete group, and in group
Increase or delete tour guide；
Guide's management module function declaration:
The guide at each scenic spot will not be always it is fixed, have at any time guide leave office or it is new guide's plus
Enter, therefore there is the module supervised in all directions to management on backstage.
In addition to the basic functions such as increasing, suspending from the duty, resume one's post, delete newly to guide, also by the " fixed of interpreter hardware
Position " function makees the function of path record to explanation employee, and backstage can also say guide that solution preocess is monitored and recorded in real time
System avoids the occurrence of tourist's complaint, the case where having no data available.
Can check the upper offline situation of guide, in emergency circumstances, can to online guide from backstage send word message or
Person's speech message notifies in time.
1, guide's information (number, the length of service, bound device etc.) is checked, and the guide that can suspend from the duty/resume one's post, deletion are said
The operation such as Xie Yuan；
2, it increases guide newly, check online guide, the state of guide；
3, guide is monitored, checks the route etc. that guide passes by；
4, reward star can be carried out to guide or deducted star and can be checked the details of rewards and punishments；
Evaluation management module:
When the guide at scenic spot explains with tourist, the explanation of guide and service level connect the income of guide and next time
Single not have any influence, over time, guide produces burnout to explanation work, greatly reduces the satisfaction of tourist in this way
Degree.
In response to this problem, the present invention assesses the overall work level of guide, including 30% initially comment
Point, 50% tourist's scoring, 20% work scoring.
Initial score: practicing time, mandarin level, L proficiency of guide itself etc., different brackets, scoring is not
Together, full marks 30 divide.
Tourist's scoring function: after each guide explains completion with tourist, tourist can lead on tourist's machine of the invention
The heart-shaped button for crossing evaluation scores to the tour guide, and score data can be transferred to backstage.
Work scoring: the main working condition including guide at scenic spot, if continued working within the scope of scenic spot, daily
Use situation offline on interpreter, if be complained or praise, administrative staff can carry out guide according to these working conditions
Rewards and punishments scoring, reward is+5 points primary, and punishment is -5 points primary.
Total score divides guide the effect of star, and star is higher, then the ranking on the present invention reservation APP page is got over
It is forward, as the predetermined tour guide of tourist, naturally can predetermined star evaluate high tour guide, and scenic spot can also be according to this data to the tour guide
It is rewarded, the enthusiasm and competitiveness of tour guide can be greatly improved in this way.
Record management module:
Someone will more by backstage manager, that is to say, that and many people can log in background management system and operate, that
, if operation is wrong or has what problem, searched, that can carry out checking record in this module.
Check what operation is login personnel perform in background system, and executes the time of each operation；
Device management module:
There are special management of functional protection subzones interpreter, trip guest hardware, Bluetooth beacon point in backstage, carries out information to these hardware
Typing, binding, authorization, service condition such as check at the operation.
Guide needs when receiving a new explanation machine equipment by personal identity information and interpreter binding
Together, it before carrying out explanation work daily backward, needs to specify management region to license at scenic spot interpreter, keep away
Exempt from guide's carrying device to go outside scenic spot to explain.
1, typing interpreter, input explanation machine information carry out typing operation；
2, interpreter, input explanation machine information and tour guide's number using the interpreter are bound, bindings are carried out；
3, interpreter is authorized, inputs the information such as the number of guide and interpreter, while tourist's machine can be carried out herein
Authorized operation is completed in batch operation；
4, it shows the number of interpreter, affiliated scenic spot, will answer the call, using guide's information of the interpreter, and work as
It is preceding whether in use state；
5, tourist's machine information is shown, can add tourist's machine, the number for showing interpreter, guide, home device number
And current state；
6, blue-teeth equipment management, shows Bluetooth information table and Bluetooth position etc., which can detecte record guide
Position and motion track；
Priority assignation module:
Different grades of management level have different operating rights, it is therefore necessary to someone will in systems typing administrator and
The operating right of administrator is set, the permission of administrative staff can be set herein.This operation is only to super keepe and scenic spot
Highest administrator is open.
The permission of the administrative staff of setting system typing, different rights can carry out different operations, and highest permission is executable
All operationss；
System setup module:
The location information at scenic spot is arranged
The grading system of guide's initial score is arranged, different practicing times, and different mandarin level bonus point are different, to having
The carry out bonus point of L proficiency, different scenic spots can be to score value self-settinies.
Application of the invention is further described below with reference to interpreter hardware.
Hardware is divided into interpreter (host) and tourist's machine, and an interpreter can be matched with 1-50 tourist's machines, for explaining
Member explains in scenic spot with, and cooperation scenic spot background management system carries out the specification and supervision made to explanation employee.
Application of the invention is further described below with reference to reservation APP.
Use when reservation APP is mainly used for asking guide and guide's order when tourist tourist attractions.
Scenic spot guide does not have systematic public notification of information platform at present, and tourist is when asking guide, to guide's
Work and service level have no way of learning, select guide can only blindness selection.Guide is also by fortune sometimes one with tourist
It does not all receive an explanation job, therefore reserves APP in order to solve these problems, there is following several big functions:
When tourist uses
Reserve guide: in reservation page, there is the relevant information of guide, including gender, the age, practicing time, star,
The information such as subscription price, tourist can screen the guide for oneself wanting to ask；
The group of spelling asks guide: tourist may be fewer in number when playing, and asks guide not cost-effective, and reservation APP provide limit
When spell group a function, the group of commenting can be carried out with online tourist and asks a guide；
Evaluation: after visit, guide's explanation level and service are evaluated；
Purchase admission ticket: it sell each entrance ticket
Recommend to introduce in scenic spot: may search for local scenic spot introduction and other relevant informations when tourism.
Guide uses:
Apply for guide: before guide is using reservation APP, carrying out online application, uploads personal information and related credentials, and
It is registered at scenic spot, background management system can start order band tourist at scenic spot after passing through.
In the above-described embodiments, can come wholly or partly by software, hardware, firmware or any combination thereof real
It is existing.When using entirely or partly realizing in the form of a computer program product, the computer program product include one or
Multiple computer instructions.When loading on computers or executing the computer program instructions, entirely or partly generate according to
Process described in the embodiment of the present invention or function.The computer can be general purpose computer, special purpose computer, computer network
Network or other programmable devices.The computer instruction may be stored in a computer readable storage medium, or from one
Computer readable storage medium is transmitted to another computer readable storage medium, for example, the computer instruction can be from one
A web-site, computer, server or data center pass through wired (such as coaxial cable, optical fiber, Digital Subscriber Line (DSL)
Or wireless (such as infrared, wireless, microwave etc.) mode is carried out to another web-site, computer, server or data center
Transmission).The computer-readable storage medium can be any usable medium or include one that computer can access
The data storage devices such as a or multiple usable mediums integrated server, data center.The usable medium can be magnetic Jie
Matter, (for example, floppy disk, hard disk, tape), optical medium (for example, DVD) or semiconductor medium (such as solid state hard disk Solid
State Disk (SSD)) etc..
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Made any modifications, equivalent replacements, and improvements etc., should all be included in the protection scope of the present invention within mind and principle.
Claims (10)
1. a kind of wisdom tour guide information processing system, which is characterized in that the wisdom tour guide information processing system includes:
Tour guide's unit in real time evaluates explaining information for supervising the information for saying solution preocess；
Scenic spot unit records the data of scenic spot entirety, shows scenic spot various aspects situation using the form of statistical chart, analysis
The volume of the flow of passengers trend at scenic spot, explanation service level, tourist's satisfaction information out；To scenic spot interpretation staff, administrative staff, equipment
The management of information carries out partition packet management, the formulation of interpretation staff's grading system system to personnel；
Tourist's unit, the information for reserving different star tour guides is sent by tourist app, and tour guide's client is received by tour guide APP
Tourist app sends reservation information list.
2. wisdom tour guide information processing system as described in claim 1, which is characterized in that tour guide's unit is interpreter hardware,
It include: interpreter+tourist's machine；
Interpreter is for speech sound eeplaining, path monitoring, explanation monitoring, backstage PUSH message, urgent call；
Tourist's machine is for receiving explaining information, Function of Evaluation, de- group's prompting, adaptive frequency hopping.
3. wisdom tour guide information processing system as described in claim 1, which is characterized in that scenic spot unit is back-stage management system
System, comprising:
Data analysis module: recording the data of scenic spot entirety, clearly shows scenic spot using the formal intuition of statistical chart
Various aspects situation analyzes the volume of the flow of passengers trend, guide's service level, tourist's satisfaction information at scenic spot；Specifically have:
Check the analysis chart of each period volume of the flow of passengers；
Check scenic spot difference star number；
Check evaluation star accounting；
It checks with a time scale；
The access times for checking the different visiting spot difference showpiece in scenic spot reflect which showpiece, which visiting spot are flows of the people
At most, the place that tourist is most interested in；
Show daily access times, tourist's sum, the tourist's number evaluated using tourist's machine and the tourist's number for using tourist's machine；
The reason of showing daily reward and punishment number and showing reward and punishment reason, and different reasons are more
Accounting example；
Show the evaluation average mark and each star proportion that daily scenic spot is conducted a sightseeing tour.
4. wisdom tour guide information processing system as claimed in claim 3, which is characterized in that background management system further wraps
It includes:
Operation personnel and administrative staff's management module: carrying out work distribution and supervision, different grades of management level has different behaviour
Make permission, in Input Process, identity is distinguished；
Backstage personnel's partition management module: it is grouped management；Region division, new partition or deletion point are carried out to when foreground zone
Area；
Division to foreground zone group is worked as creates group or deletes group, and increases or delete tour guide's letter in group
Breath；
Guide's management module: intercommunication solution preocess is monitored and is recorded in real time,
Evaluation management module: intercommunication solution preocess in backstage carries out integral job evaluation；
Record management module: it carries out saying the record of solution preocess from the background and check；
Device management module: from the background to interpreter, trip guest hardware, Bluetooth beacon point, data input is carried out, binding, authorizes, make
It is checked with situation.
Priority assignation module: the operating right for having different is carried out for different grades of management level；
System setup module: the location information for scenic spot is arranged.
5. a kind of wisdom tour guide information processing method for realizing wisdom tour guide information processing system described in claim 3, feature
It is, the wisdom tour guide information processing method includes:
1) it collects location information and is sent to backstage, complete explanation trip map；
2) the Bluetooth beacon ID that arranges in collecting chamber is simultaneously sent to backstage, completes indoor positioning；
3) communication is carried out data transmission by hardware inside chip between interpreter and tourist's machine, interpreter microphone typing
Voice transmission is to tourist's machine and plays, and realizes explanation；
4) tourist's machine presses evaluation key by side switch and evaluation information is sent to interpreter by hardware inside chip, and interpreter connects
It is sent to background system after receiving, completes tourist's evaluation；
5) interpreter PUSH message is sent to by server from the background, tells status in shop in real time.
6. a kind of computer program for realizing the data analysis function of wisdom tour guide information processing system described in claim 3.
7. a kind of realize the operation personnel's of wisdom tour guide information processing system and administrative staff's management function described in claim 4
Computer program.
8. a kind of computer program for realizing the evaluation management function of wisdom tour guide information processing system described in claim 4.
9. a kind of computer program for realizing the equipment Management Function of wisdom tour guide information processing system described in claim 4.
10. a kind of computer program for realizing the priority assignation function of wisdom tour guide information processing system described in claim 4.
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