CN111563696A - Electric power business hall based on thing networking - Google Patents
Electric power business hall based on thing networking Download PDFInfo
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Abstract
An electric power business hall based on thing networking includes: the system comprises a perception layer, a network layer, a platform layer and an application layer, wherein the perception layer is used for transmitting received external user information to the network layer, and the network layer is used for interacting with an external user and acquiring cloud data from the platform layer. When a user transacts the business, the method avoids the complexity of paper data application and improves the business transaction efficiency. The electric power business hall adopts a guide robot as a terminal for answering the user to answer the service question, and can replace the original part of manual answering work. After the electric power business hall is accessed to the government cloud platform, the association of the client information and the certificate information is realized, and numerous complex certificate materials do not need to be prepared and carried. The electric power business hall is provided with a business hall information publishing terminal, so that an energy-saving scheme is pushed for a user, and unnecessary energy waste is avoided. Electric automobile experience areas in the electric power business hall respond to the national green travel calls, and new energy automobiles and new energy automobile supporting facilities are popularized.
Description
Technical Field
The invention relates to the technical field of Internet of things, and particularly belongs to a business hall based on the Internet of things technology.
Background
The electric power business hall is a business acceptance window, an image display window and a service transmission window of an electric power marketing company, and is responsible for the external propaganda task of the national electric power company. With the development of times and technologies, intelligent transformation is needed, so that the business process is shortened, the handling procedures of customers are shortened, the waiting time of the customers is reduced, the business processing efficiency of business halls is submitted, and the marketing opportunities of the business halls are increased.
In addition, with the advent of new technologies, new services, and new service forms, one needs users to change existing electricity usage ideas and habits, and the two needs power business hall employees to improve service awareness and service level, so that users can obtain better electricity usage experience. All of them need to make technical modification to the existing electric power business hall to meet the needs of the times.
The national grid company has clear requirements in the construction of the power internet of things: the client is used as the center, so that the comprehensive sharing of data is realized, and the participation degree and the satisfaction degree of the client are improved. The business hall is used as an image carrier of a national network company, and the actual customer service level does not reach the expectation yet, which is specifically shown in the following steps:
data is not effectively communicated, and the business handling efficiency is low
System data such as power system equipment information, marketing professional system data, client intelligent equipment terminals, client production operation data and the like are relatively independent, the professional data cannot be effectively fused, paper certificate materials are required to be provided for clients to handle services, and the service handling efficiency is low;
(II) single service mode and not rich service experience
The service of the business hall is unified at present, and the corresponding diversified services such as comprehensive energy service and the like can not be provided according to the requirements of customers;
(III) the client requirements cannot be mined, and the accurate service cannot be realized
The lack of analysis on the data relevant to the customer fails to mine the potential needs of the customer, thereby providing targeted differentiated services and power products.
According to the construction requirement of a national power grid company 'three-type two-network', accurate, efficient, all-around and intelligent service experience is provided for a customer as a main line, a power business hall based on customer experience is constructed, an intelligent service system integrating 'ubiquitous self-service experience-accurate service experience-intelligent interactive experience' is created, and full-service, unmanned and 24-hour intelligent self-service is realized through automatic identification of faces, identity cards, mobile phone numbers and the like. Meanwhile, the customer experience is improved, the customer stickiness is enhanced, the influence of the national network and the comprehensive energy is enlarged, a new profit growth point of the national network company is formed, and the brand image of the national network company is improved.
Disclosure of Invention
The invention provides an electric power business hall based on the Internet of things, which is used for solving the problems of low autonomous service level and low experience level of a user.
The invention adopts the following technical scheme: an electric power business hall based on thing networking includes: the system comprises a perception layer, a network layer and a platform layer, wherein the perception layer is used for transmitting received external user information to the network layer, and the network layer is used for interacting with an external user and acquiring cloud data from the platform layer; the sensing layer includes: the device comprises a camera, an identity card reader and an intelligent writer; the network layer comprises a VTM self-service machine; the platform layer includes: the method comprises the steps of integrating a cloud data platform and a payment platform; the camera, the intelligent writer and the identity card reader are all used for collecting user identity information, the VTM self-service transaction machine receives the user identity information collected by at least one of the camera, the intelligent writer and the identity card reader, the VTM self-service transaction machine sends a payment request to the payment platform, and when the payment request meets a preset condition, the payment platform sends a payment success message to the VTM self-service transaction machine; and the VTM self-service machine also sends a service handling request to the comprehensive cloud data platform, and the comprehensive cloud data platform sends a message of successful service handling to the VTM self-service machine when the service request meets a preset condition.
Further, still include: the guiding robot is provided with a touch screen; and the guiding robot receives the input information of the touch screen and displays guiding information on the touch screen.
Further, the guide robot is further provided with: and the guide robot receives the collected user voice from the microphone and displays guide information on the touch screen.
Further, the guide robot is further provided with: a smart bracelet; the intelligent bracelet receives the manual help seeking instruction sent by the guide robot and sends prompt information to a worker wearing the intelligent bracelet.
Further, the system comprises a government cloud platform, wherein the government cloud platform is used for providing the certificate information of the user.
Further, still include: the application layer comprises: and the business hall information issuing terminal is used for sending the data of the comprehensive cloud data platform to the user terminal through the public platform.
Further, still include: electric automobile experiences district and wisdom car networking platform, electric automobile experiences the district and is used for showing electric automobile use, and can pass through wisdom car networking platform inquiry outside fills electric pile in service behavior.
Further, electric automobile experience district is provided with the electric automobile simulator, the electric automobile simulator is used for simulating the electric automobile use, the electric automobile use includes: driving of the car and charging process.
Further, still include wisdom family life inquiry district and shopping platform, wisdom family life inquiry district is used for passing through synthesize the energy consumption condition of family of cloud data platform inquiry, and pass through shopping platform promotes and sells house product to the user.
The comprehensive energy popularization area is provided with a new energy power generation model and used for popularizing new energy to users and guiding the users to invest in the new energy.
The invention has the following positive effects:
the realization is with payment platform and the interconnected electric power business office of synthesizing cloud data platform, acquires user information from setting up camera, ID card reader and the intelligent writer on the perception layer, realizes interacting with user's interchange, makes the user when handling the business, has avoided the loaded down with trivial details of paper data application, has improved the business and has handled efficiency, has promoted the high-quality service level, has improved and has obtained better business and handle experience. The electric power business hall can replace the original part of manual answering work after adopting the guide robot as a terminal for answering the service questions of the engaging users, cancel part of original counter type service handling personnel and electric charge collecting personnel, and improve the lean management level of the company.
After the platform layer of the electric power business hall is connected to the government cloud platform, the association of the client information and the certificate information is realized, numerous complex certificate materials do not need to be prepared and carried, the time for a user, particularly an enterprise user to handle business is saved, meanwhile, unnecessary paper waste is avoided, and the management link of applying for the materials is also saved.
The electric power business hall using the business hall information issuing terminal can acquire platform data from the comprehensive cloud data platform and push an energy-saving scheme for a user, so that the user obtains good use experience, and unnecessary energy waste is avoided.
Electric power business office electric automobile experiences district and wisdom car networking platform can make the convenience that potential user experience electric automobile trip brought, has responded the green trip that the country was called for, has promoted new energy automobile and new energy automobile supporting facility.
The electric power business hall is provided with a comet family life inquiry area and a shopping platform, and is also provided with a comprehensive energy popularization area, so that a user can inquire energy consumption conditions conveniently, and the user is guided to select to purchase intelligent household products according to the energy consumption conditions. And the user is guided to promote energy conservation and emission reduction, and the energy transformation and upgrading are assisted. Through the virtual imaging technology, the operating cost, pollutant discharge amount and obtained economic benefits of green power generation are analyzed for a client more intuitively, the client is attracted to invest in the green power generation, comprehensive energy consumption of complementation of various energy sources such as wind, light, storage, cold, heat and electricity is promoted, and therefore medium and small micro-enterprises are driven to jointly develop, the transformation and upgrade of the whole industrial chain are promoted, and the industrial ecology of open co-construction, cooperative co-treatment and mutual profit and mutual win is constructed. The popularity and the reputation of the shopping platform are improved through the coment family life inquiry area, so that the increase of the commodity sales is realized. Meanwhile, the system can sign cooperative projects with household appliance manufacturers and comprehensive energy power plants, so that the green energy reporting rate is improved, the projects of multi-energy complementation, coal-to-electricity conversion and the like are added, and the mutual benefits and win-win among multiple parties are finally realized.
Drawings
Fig. 1 is a functional block diagram of an electric power business hall according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the detailed description and specific examples, while indicating the invention, are intended for purposes of illustration only and are not intended to limit the scope of the invention.
As shown in fig. 1, an electric power business hall based on internet of things includes: the system comprises a perception layer, a network layer and a platform layer, wherein the perception layer is used for transmitting received external user information to the network layer, and the network layer is used for interacting with an external user and acquiring cloud data from the platform layer; the sensing layer includes: the device comprises a camera, an identity card reader and an intelligent writer; the network layer comprises a VTM self-service machine; the plateau region includes: the method comprises the steps of integrating a cloud data platform and a payment platform; the camera, the intelligent writer and the identity card reader are all used for collecting user identity information, the VTM self-service transaction machine receives the user identity information collected by at least one of the camera, the intelligent writer and the identity card reader, the VTM self-service transaction machine sends a payment request to the payment platform, and when the payment request meets a preset condition, the payment platform sends a payment success message to the VTM self-service transaction machine; the VTM self-service machine also sends a service handling request to the comprehensive cloud data platform, when the service request meets a preset condition, the comprehensive cloud data platform sends a message that the service handling is successful to the VTM self-service machine, the comprehensive cloud data platform is a private network of the power company, and the private network of the power company stores various data operated by a power system, such as user power consumption data, existing services, residual expenses and the like.
More specifically, the electric power business hall is provided with a 24-hour VTM self-service business handling machine and an intelligent writer, and a 24-hour seat is arranged by a superior unit to which the electric power business hall belongs to provide video guidance. Through modes such as intelligence AI camera, automatic seizure customer face information reads the ID card number through the ID card reader, compares with the information of gathering in advance, realizes identity intelligent recognition. And the intelligent writer realizes the pre-filling of information and the certificate scanning by utilizing the waiting time of a client. And the system is linked with a comprehensive cloud data platform of the electric power business hall, so that the electronic paperless handling of information is realized. After the customer completes the filling, the staff can acquire the document information pre-filled by the customer and the scanned certificate information from the comprehensive cloud data platform. The optimized intelligent form filling system simplifies the form filling process of the client and reduces the form filling difficulty. Meanwhile, the database has self-updating capability, and can continuously enrich and perfect newly acquired user information through machine learning, so that all-around identification and perception of all user identity information are finally realized.
When the user collects the fee through the handheld terminal, the VTM self-service transaction machine sends a fee-collecting success message to the comprehensive cloud data platform, and the comprehensive cloud data platform registers the fee. If necessary, if the payment is made in large amount, the face information of the payment personnel is required to be registered through the camera, and the payment can be made through signature confirmation of the intelligent writer.
The realization is with payment platform and the interconnected electric power business office of synthesizing cloud data platform, acquires user information from setting up camera, ID card reader and the intelligent writer on the perception layer, realizes interacting with user's interchange, makes the user when handling the business, has avoided the loaded down with trivial details of paper data application, has improved the business and has handled efficiency, has promoted the high-quality service level, has improved and has obtained better business and handle experience.
Further, still include: the guiding robot is provided with a touch screen; the guiding robot receives input information of the touch screen and displays guiding information on the touch screen; the guide robot is further provided with: and the guide robot receives the collected user voice from the microphone and displays guide information on the touch screen. The guide robot is further provided with: a smart bracelet; the intelligent bracelet receives the manual help seeking instruction sent by the guide robot and sends prompt information to a worker wearing the intelligent bracelet.
More specifically, the electric power business hall replaces traditional service personnel with the guide robot, applies AI technology, realizes robot welcome and guide service, and realizes the 'unattended' business hall. The operation condition in whole hall of guide robot real time monitoring, if meet emergency, potential safety hazard and allocate emergent personnel through intelligent bracelet immediately and go to the processing, experience for the customer and provide multiple guarantee.
When the system is used, a user can inquire system services on the guide robot after entering a business hall. The user selects the interested business by operating the touch screen of the robot, and the touch screen of the robot gives the guiding information. The guiding information includes service introduction, certificate and procedure required to prepare for the process of handling the service, etc. For example, if the user needs to adjust the existing step price, the relevant service introduction, the handling process and the materials needing to be prepared and the like can be selected through the touch screen of the robot. As a further improvement, the user can also speak the name of the service to be handled by voice, the robot is guided to recognize the voice of the user through an AI recognition technology according to the voice, and the service introduction to be handled is searched according to the voice.
The guiding robot also has an emergency condition processing function, and special conditions occur on site, such as power failure in an electric power business hall; or guiding the robot to receive some services needing manual answering; these all can call emergency operation personnel through the guide robot, and emergency operation personnel are equipped with the bracelet and receive the message back that comes from the guide robot, and the vibration is reminded, and the staff can arrive the on-the-spot solution problem in the very first time.
The electric power business hall can replace the original part of manual answering work after adopting the guide robot as a terminal for answering the service questions of the engaging users, cancel part of original counter type service handling personnel and electric charge collecting personnel, and improve the lean management level of the company.
Further, the system comprises a government cloud platform, wherein the government cloud platform is used for providing the certificate information of the user.
More specifically, a "government cloud platform" developed by the power business hall in association with the government is used, and if the platform of the "on-cloud chenchen platform" is adopted in the embodiment, the client information and the certificate information are associated, and the certificate information comprises a business license, a land planning certificate, an engineering planning certificate and a construction license acceptance. The data required by business handling can be automatically called out during handling, the complexity of paper data application is avoided, and the paperless self-service handling of the whole business is realized.
After the electric power business hall platform layer is connected to the government cloud platform, the association of the client information and the certificate information is realized, numerous complex certificate materials do not need to be prepared and carried, the time for a user, particularly an enterprise user to handle business is saved, meanwhile, unnecessary paper waste is avoided, and the management link of applying for the materials is also saved.
Further, still include: the application layer comprises: and the business hall information issuing terminal is used for sending the data of the comprehensive cloud data platform to the user terminal through the public platform.
More specifically, in this embodiment, the business hall information distribution terminal is a server, the server periodically obtains user data from the comprehensive cloud data platform, the user data includes electricity consumption data, and the public platform includes a wechat public number platform and a short message platform.
The business hall information issuing terminal utilizes big data technology analysis customer's actual power consumption action through transferring various power consumption data, according to analysis result intelligent generation corresponding energy consumption scheme to with modes such as believe, SMS to terminal propelling movement, in time guide customer's adjustment power consumption action, realize safety, saving, plan the power consumption, promote the accurate service experience of power consumption.
In the specific implementation, the high-voltage and low-voltage customers are generally classified according to data such as electricity utilization types, voltage levels and electricity utilization characteristics, corresponding electricity utilization information is collected for different customers, electricity utilization behavior analysis is performed, and corresponding energy utilization schemes are pushed respectively.
Wherein: the low pressure user through synthesizing cloud data platform, carries out analysis and calculation to data such as user's archives, the electric energy information of gathering, 95598 system service information, can obtain the user power consumption condition, customizes power consumption scheme, energy-conserving measure etc. and initiatively carry out the propelling movement to terminal equipment, if:
application scenario 1: the system monitors that the power consumption of Zhang Mr is large at night and small in daytime, so that peak-valley time-of-use electricity price is actively pushed to Zhang Mr;
application scenario 2: the power consumption of the king lady in the daytime is stable all the time, and the power consumption starts to be monitored in a small rising manner in a certain day, so that the power-saving reminder is actively pushed to the king lady to check whether the power supply of the electric appliance is not turned off or not.
And the high-voltage user uses comprehensive energy for energy storage and combines equipment power grid information to guide the equipment to operate safely and economically. By acquiring data of electric equipment, production characteristics and the like, unreasonable power utilization conditions of the customers are analyzed and summarized, and appropriate information services such as power utilization strategies and potential safety hazard reminding are pushed to the customers in time.
Application scenario 3: for commercial customers such as markets, hospitals and hotels, the comprehensive energy technology is applied to store energy at night by using the off-peak electricity price and supply the stored energy to the electricity at daytime by combining the electricity quantity and the load information of the customers, so that off-peak valley filling electricity utilization is realized, and the stable operation level of a power grid is improved; meanwhile, the electricity cost is saved for customers.
Application scenario 4: for enterprises such as factories and mines, the running condition of equipment is monitored in time, and when the equipment is found to run in overload for a long time, customers are actively reminded to reasonably arrange the construction period, so that the safe running of the equipment and the power grid is ensured, and the equipment burning loss or the power grid fault caused by overload is reduced.
The electric power business hall using the business hall information issuing terminal can acquire platform data from the comprehensive cloud data platform, and push an energy-saving scheme for a user, so that unnecessary energy waste is avoided, and the user obtains good use experience.
Further, still include: electric automobile experiences district and wisdom car networking platform, electric automobile experiences the district and is used for showing electric automobile use, and can pass through wisdom car networking platform inquiry outside fills electric pile in service behavior. Electric automobile experiences district and is provided with electric automobile simulator, electric automobile simulator is used for simulating electric automobile use, electric automobile use includes: driving of the car and charging process.
More specifically, in order to let the customer experience actual driving and the effect of charging, electric automobile experienced regional center department and has placed the electric automobile simulator, comprises entity seat, steering wheel, footboard, gear shift lever, and the wall is placed and is filled electric pile and visual energy consumption contrast ratio and clear screen. According to the consumption level, personal preference and the like, a customer can select a style or accept a style recommended by a system on a high-definition screen, and the actual driving and charging process is simulated through a virtual reality technology. Simultaneously, through wisdom car networking platform analysis and calculation, inform in advance that the electric automobile user who has installed the car and fill electric pile expects service time, battery life, vehicle information etc. for the surplus electricity, let the user in mind to electric automobile service conditions. Ordinary users can fill electric pile in service behavior, public distribution in electric pile, parking area in the city through wisdom car networking platform inquiry reality, experience the facility that electric automobile smoothly brought conscientiously. The intelligent vehicle networking platform is a set of the accessed massive charging piles and user information, and is based on the internet technology, cross-border fusion of the pile networking, the vehicle networking, the intelligent power grid and the intelligent traffic network is achieved, and interconnection and intercommunication of vehicles, piles and people are really achieved. On the concrete implementation, like the realization records vehicle information, the electric quantity of charging, residual capacity, fills electric pile distribution map, the parking area specific position that sets up in the city etc. are the function of wisdom car networking platform.
Electric power business office electric automobile experiences district and wisdom car networking platform can make the convenience that potential user experience electric automobile trip brought, has responded the green trip that the country was called for, has promoted new energy automobile and new energy automobile supporting facility.
Further, still include wisdom family life inquiry district and shopping platform, wisdom family life inquiry district is used for passing through synthesize the energy consumption condition of family of cloud data platform inquiry, and pass through shopping platform promotes and sells house product to the user. The comprehensive energy popularization area is provided with a new energy power generation model and used for popularizing new energy to users and guiding the users to invest in the new energy.
More specifically, in order to meet daily requirements of various user groups on the intelligent electric appliances, the smart home life inquiry area recommends suitable home products for the clients through the comprehensive cloud data management and control platform and in combination with the household energy consumption conditions of the clients. Wisdom family life inquiry district provides the ecological chain experience product of a whole set of intelligence house, if: the intelligent household appliances are uniformly managed through the gateway, so that customers can more visually know the advantages and disadvantages of energy consumption, functions and the like of all the appliances. For example, the refrigerator products with low energy consumption are actively recommended to the user when the refrigerator energy consumption of the home of the user is high, and the user can purchase the products through a shopping platform after the user is satisfied with the products. In addition, after the experience of the electric automobile experience area is carried out, a user can also make an order on the shopping platform, and if the user can select to charge the electric pile installation service on the shopping platform according to the needs.
The comprehensive energy popularization area shows related technologies such as wind power, solar photovoltaic power generation, geothermal power generation, biomass energy vaporization power generation and small water power and an energy conversion process to a client through a virtual imaging technology, so that a user can know the operation cost, pollutant discharge amount and obtained economic benefit of green power generation more visually. The combined comprehensive energy company and the cooperation manufacturer provide a one-stop comprehensive energy solution for users, attract the users to invest green power generation and promote comprehensive energy consumption of wind, light, storage, cold, heat, electricity and other energy complementation.
The electric power business hall is provided with a comet family life inquiry area and a shopping platform, and is also provided with a comprehensive energy popularization area, so that a user can inquire energy consumption conditions conveniently, and the user is guided to select to purchase intelligent household products according to the energy consumption conditions. And the user is guided to promote energy conservation and emission reduction, and the energy transformation and upgrading are assisted. Through the virtual imaging technology, the operating cost, pollutant discharge amount and obtained economic benefits of green power generation are analyzed for a client more intuitively, the client is attracted to invest in the green power generation, comprehensive energy consumption of complementation of various energy sources such as wind, light, storage, cold, heat and electricity is promoted, and therefore medium and small micro-enterprises are driven to jointly develop, the transformation and upgrade of the whole industrial chain are promoted, and the industrial ecology of open co-construction, cooperative co-treatment and mutual profit and mutual win is constructed. The popularity and the reputation of the shopping platform are improved through the coment family life inquiry area, so that the increase of the commodity sales is realized. Meanwhile, the system can sign cooperative projects with household appliance manufacturers and comprehensive energy power plants, so that the green energy reporting rate is improved, the projects of multi-energy complementation, coal-to-electricity conversion and the like are added, and the mutual benefits and win-win among multiple parties are finally realized.
The embodiments described above are only preferred embodiments of the invention and are not exhaustive of the possible implementations of the invention. Any obvious modifications to the above would be obvious to those of ordinary skill in the art, but would not bring the invention so modified beyond the spirit and scope of the present invention.
Claims (10)
1. The utility model provides an electric power business office based on thing networking which characterized in that includes: the system comprises a perception layer, a network layer and a platform layer, wherein the perception layer is used for transmitting received external user information to the network layer, and the network layer is used for interacting with an external user and acquiring cloud data from the platform layer;
the sensing layer includes: the device comprises a camera, an identity card reader and an intelligent writer; the network layer comprises a VTM self-service machine; the platform layer includes: the method comprises the steps of integrating a cloud data platform and a payment platform; the camera, the intelligent writer and the identity card reader are all used for collecting user identity information, the VTM self-service transaction machine receives the user identity information collected by at least one of the camera, the intelligent writer and the identity card reader, the VTM self-service transaction machine sends a payment request to the payment platform, and when the payment request meets a preset condition, the payment platform sends a payment success message to the VTM self-service transaction machine; and the VTM self-service machine also sends a service handling request to the comprehensive cloud data platform, and the comprehensive cloud data platform sends a message of successful service handling to the VTM self-service machine when the service request meets a preset condition.
2. The internet of things-based electric power business hall of claim 1, further comprising: the guiding robot is provided with a touch screen; and the guiding robot receives the input information of the touch screen and displays guiding information on the touch screen.
3. The internet of things-based electric power business hall of claim 2, wherein the guiding robot is further provided with: and the guide robot receives the collected user voice from the microphone and displays guide information on the touch screen.
4. The internet of things-based electric power business hall of claim 3, wherein the guiding robot is further provided with: a smart bracelet; the intelligent bracelet receives the manual help seeking instruction sent by the guide robot and sends prompt information to a worker wearing the intelligent bracelet.
5. The internet of things-based electric power business hall of claim 4, further comprising a government cloud platform for providing credential information of a user.
6. The internet of things-based electric power business hall of claim 5, further comprising: the application layer comprises: and the business hall information issuing terminal is used for sending the data of the comprehensive cloud data platform to the user terminal through the public platform.
7. The internet of things-based electric power business hall of claim 6, further comprising: electric automobile experiences district and wisdom car networking platform, electric automobile experiences the district and is used for showing electric automobile use, and can pass through wisdom car networking platform inquiry outside fills electric pile in service behavior.
8. The Internet of things-based electric power business hall of claim 7, wherein the electric automobile experience area is provided with an electric automobile simulator, the electric automobile simulator is used for simulating the use process of an electric automobile, and the use process of the electric automobile comprises the following steps: driving of the car and charging process.
9. The internet-of-things-based electric power business hall of claim 8, further comprising a smart home life query area and a shopping platform, wherein the smart home life query area is used for querying home energy consumption conditions through the comprehensive cloud data platform and popularizing and selling household products to users through the shopping platform.
10. The internet-of-things-based electric power business hall of claim 9, further comprising an integrated energy promotion area, wherein the integrated energy promotion area is provided with a new energy power generation model, and is used for promoting new energy to users and guiding the users to invest in the new energy.
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