CN111401876A

CN111401876A - Hotel transaction settlement method and device, storage medium and electronic equipment

Info

Publication number: CN111401876A
Application number: CN202010499078.8A
Authority: CN
Inventors: 付东洋; 支涛
Original assignee: Beijing Yunji Technology Co Ltd
Current assignee: Beijing Yunji Technology Co Ltd
Priority date: 2020-06-04
Filing date: 2020-06-04
Publication date: 2020-07-10

Abstract

The invention provides a hotel transaction settlement method and device, a storage medium and electronic equipment, wherein the method comprises the following steps: acquiring commodity order information and generating a corresponding commodity transaction bill; when the customer is determined to select the hanging account mode, verifying the identity of the customer; when the verification is passed, determining the commodity transaction bill as a valid commodity transaction bill, and triggering the robot to extract the commodity and move to a guest room where the client is located; acquiring identity verification information and verifying the identity of a client, and displaying an effective commodity transaction bill to the client when the identity verification is passed so as to prompt the client whether to select to pay the effective commodity transaction bill; when the non-payment instruction is received, the unsettled bill is determined and is entered into the house account bill. By applying the invention, the customer can uniformly settle the consumption amount when leaving the store by hanging the house account, thereby meeting the requirements of the customer and providing better service for the customer on one hand, and reducing the settlement times and the workload of the server on the other hand.

Description

Hotel transaction settlement method and device, storage medium and electronic equipment

Technical Field

The invention relates to the technical field of computers, in particular to a hotel transaction settlement method and device, a storage medium and electronic equipment.

Background

Along with the improvement of economic level, the number of people who travel every year in China is continuously increased, the residential hotels become necessary options when people travel, and in order to improve competitiveness, many hotels strive to provide high-quality service for customers who live in the hotels so as to ensure good residential experience of the customers.

In order to meet the shopping requirements of customers when the customers stay in stores, a platform for selling commodities is arranged in the hotels, and the commodities are sold to the customers, so that the revenue of the hotels can be improved, the requirements of the customers can be met, and better services are provided for the customers. At present, the settlement mode for purchasing commodities by a customer in a shop is usually a mode of clearing a bill by purchasing, and the settlement mode is single, so that the demand of the customer for paying the bill in the hotel by uniformly settling after leaving the shop cannot be met, and bad shop experience is brought to the customer.

Disclosure of Invention

In view of the above, the invention provides a hotel transaction settlement method and device, a storage medium and an electronic device.

In order to achieve the purpose, the invention provides the following technical scheme:

a hotel transaction settlement method, comprising:

acquiring commodity order information sent by a client through terminal equipment, and generating a commodity transaction bill corresponding to the commodity order information;

displaying the commodity transaction bill to the client through the terminal equipment to prompt whether the client selects an on-hook account mode or not;

when the customer selects the hanging account mode, the identity of the customer is verified, if the identity of the customer passes the verification, the commodity transaction bill is determined to be a production commodity transaction bill, and a goods taking instruction and a goods sending instruction are generated;

sending the goods taking instruction and the goods delivery instruction to a preset robot so as to trigger the robot to move to a guest room where the customer is located according to the goods delivery instruction after storing the goods corresponding to the effective goods transaction bill to a goods loading device of the robot according to the goods taking instruction;

receiving arrival information fed back by the robot, dialing a mobile phone number reserved by the customer, reminding the customer that the commodity is arrived and prompting the customer to input identity verification information to the robot;

the identity authentication information sent by the robot is obtained, the identity of the client is verified according to the identity authentication information, and when the identity of the client passes the verification, the valid commodity transaction bill is displayed to the client through the robot so as to prompt the client whether to select to pay the valid commodity transaction bill;

and when a non-payment instruction fed back by the robot is received, determining the effective commodity transaction bill as an unsettled bill, and inputting the unsettled bill into an account bill corresponding to the client, so that the client can settle in a unified manner according to the account bill when leaving the store.

The above method, optionally, further includes:

determining the amount to be paid according to the account bill;

judging whether the amount to be paid is larger than a preset available amount or not;

if the amount to be paid is not larger than the available amount, generating a first warehousing instruction corresponding to the effective commodity transaction bill, and sending the first warehousing instruction to the robot, so that the robot opens the cargo carrying device according to the first warehousing instruction;

if the amount to be paid is larger than the available amount, generating excess information, displaying the excess information to the customer through the robot, and prompting the customer whether to continuously acquire the commodity;

if a non-acquisition instruction fed back by the robot is received, marking an unsettled bill corresponding to the effective commodity transaction bill in the house account bill as a cancellation bill;

and if an acquisition instruction fed back by the robot is received, generating a second opening instruction, and sending the second opening instruction to the robot so that the robot opens the cargo carrying device according to the second opening instruction.

The method described above, optionally, the setting process of the available amount includes:

when receiving a command of handling the stores from the client, acquiring the house information of the client and prompting the client whether to select a self-setting amount mode;

if an instruction that the customer selects the self-setting amount mode is received, acquiring an amount value input by the customer, and determining the amount value as an available amount;

and if an instruction that the customer does not select the self-setting amount mode is received, determining the housing grade of the customer according to the housing information, and setting the available amount for the customer according to the housing grade.

The above method, optionally, further includes:

when a payment instruction fed back by the robot is received, determining a payment mode selected by the customer;

if the payment mode is cash payment, receiving payment completion information fed back by the robot when the robot receives cash corresponding to the effective commodity transaction bill, determining the effective commodity transaction bill as a first paid bill according to the payment completion information, and generating a third opening instruction;

updating the first paid bill to the account bill and sending the third opening instruction to the robot so that the robot opens the cargo carrying device according to the third opening instruction;

if the payment mode is online payment, triggering the robot to display a collection two-dimensional code corresponding to the effective commodity transaction bill to the customer so that the customer can pay the consumption amount of the effective commodity transaction bill through the collection two-dimensional code;

determining the effective commodity transaction bill as a second paid bill and generating a fourth banking instruction;

updating the second paid bill to the account bill and sending the fourth bin instruction to the robot so that the robot opens the cargo carrying device according to the fourth bin instruction.

In the above method, optionally, the process of the client entering the authentication information into the robot includes:

triggering the robot to open a preset camera so that the robot collects portrait information of the client by using the camera and determines the portrait information as the identity authentication information;

and/or

And prompting the customer to place the house card on the card reader of the robot through the robot so that the robot reads the house card information of the house card and determines the house card information as the identity authentication information.

Optionally, the verifying the identity of the client according to the identity verification information includes:

determining preset identity information corresponding to the guest room information according to the guest room information in the effective commodity transaction bill;

comparing the preset identity information with the identity verification information to verify the identity of the client;

if the preset identity information is consistent with the identity verification information in comparison, determining that the identity verification of the client passes;

and if the preset identity information is inconsistent with the identity verification information in comparison, determining that the identity verification of the client does not pass.

Optionally, the verifying the identity of the client includes:

acquiring guest room information and personal information provided by the client, and determining corresponding preset personal information according to the guest room information;

matching the personal information with the preset personal information to judge whether the personal information is matched with the preset personal information;

if the personal information is matched with the preset personal information, determining that the identity authentication of the client is passed;

and if the personal information is inconsistent with the preset personal information in a matching manner, confirming that the identity authentication of the client is not passed.

A hotel transaction settlement device, comprising:

the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring commodity order information sent by a client through terminal equipment and generating a commodity transaction bill corresponding to the commodity order information;

the display unit is used for displaying the commodity transaction bill to the client through the terminal equipment so as to prompt whether the client selects an on-hook account mode or not;

the verification unit is used for verifying the identity of the client when the client selects the hanging account mode, determining the commodity transaction bill as a valid commodity transaction bill if the identity of the client passes verification, and generating a goods taking instruction and a goods sending instruction;

the triggering unit is used for sending the goods taking instruction and the goods delivery instruction to a preset robot so as to trigger the robot to move to a guest room where the customer is located according to the goods delivery instruction after the goods corresponding to the effective commodity transaction bill are stored to a goods loading device of the robot according to the goods taking instruction;

the receiving unit is used for receiving the arrival information fed back by the robot, dialing the mobile phone number reserved by the customer, reminding the customer that the commodity is arrived and prompting the customer to input authentication information into the robot;

the verification unit is used for acquiring the identity verification information sent by the robot, verifying the identity of the client according to the identity verification information, and displaying the effective commodity transaction bill to the client through the robot when the identity verification of the client passes so as to prompt the client whether to select to pay the effective commodity transaction bill;

and the entry unit is used for determining the effective commodity transaction bill as an unsettled bill when a non-payment instruction fed back by the robot is received, and entering the unsettled bill into an account bill corresponding to the client so as to settle the account of the client in a unified manner according to the account bill when the client leaves the store.

The above apparatus, optionally, further comprises:

the first determination unit is used for determining the amount to be paid according to the house account bill;

the judging unit is used for judging whether the amount to be paid is larger than a preset available amount or not;

the first generation unit is used for generating a first warehousing instruction corresponding to the effective commodity transaction bill and sending the first warehousing instruction to the robot if the amount to be paid is not larger than the available amount, so that the robot opens the cargo carrying device according to the first warehousing instruction;

the second generation unit is used for generating excess information if the amount to be paid is larger than the available amount, displaying the excess information to the customer through the robot and prompting the customer whether to continuously acquire the commodity;

the marking unit is used for marking an unsettled bill corresponding to the effective commodity transaction bill in the house account bill as a cancellation bill if a non-acquisition instruction fed back by the robot is received;

and the third generating unit is used for generating a second opening instruction if the acquisition instruction fed back by the robot is received, and sending the second opening instruction to the robot so that the robot opens the cargo carrying device according to the second opening instruction.

The above apparatus, optionally, further comprises:

the second acquisition unit is used for acquiring the housing information of the client and prompting the client whether to select a self-setting money amount mode or not when receiving a command of transacting the housing by the client;

a third obtaining unit, configured to obtain an amount value input by the customer and determine the amount value as a usable amount if an instruction that the customer selects the self-setting amount mode is received;

and the second determining unit is used for determining the housing grade of the customer according to the housing information and setting the available amount for the customer according to the housing grade if an instruction that the customer does not select the self-setting amount mode is received.

The above apparatus, optionally, further comprises:

the third determining unit is used for determining the payment mode selected by the customer when the payment instruction fed back by the robot is received;

a receiving unit, configured to receive payment completion information fed back when the robot receives cash corresponding to the effective commodity transaction bill if the payment method is cash payment, determine the effective commodity transaction bill as a first paid bill according to the payment completion information, and generate a third opening instruction;

the first updating unit is used for updating the first paid bill to the account bill and sending the third opening instruction to the robot so that the robot can open the cargo carrying device according to the third opening instruction;

the first triggering unit is used for triggering the robot to display a collection two-dimensional code corresponding to the effective commodity transaction bill to the client if the payment mode is online payment so that the client can pay the consumption amount of the effective commodity transaction bill through the collection two-dimensional code;

a fourth determination unit for determining the effective commodity transaction bill as a second paid bill and generating a fourth banking instruction;

and the second updating unit is used for updating the second paid bill to the account bill and sending the fourth opening instruction to the robot so that the robot opens the cargo carrying device according to the fourth opening instruction.

The above apparatus, optionally, further comprises: a fifth determination unit;

the fifth determining unit is configured to trigger the robot to open a preset camera, so that the robot acquires portrait information of the client by using the camera, and determines the portrait information as the authentication information;

and/or

The system comprises a robot, a client and a server, wherein the robot is used for prompting the client to place a house card on a card reader of the robot through the robot so that the robot reads house card information of the house card and determines the house card information as the identity authentication information.

The above apparatus, optionally, the verification unit includes:

the determining subunit is used for determining preset identity information corresponding to the guest room information according to the guest room information in the effective commodity transaction bill;

the comparison subunit is used for comparing the preset identity information with the identity verification information to verify the identity of the client;

the first determining subunit is configured to determine that the identity verification of the client passes if the preset identity information is consistent with the identity verification information;

and the second determining subunit is used for determining that the identity verification of the client fails if the preset identity information is inconsistent with the identity verification information.

The above apparatus, optionally, the verification unit includes:

the acquisition subunit is used for acquiring guest room information and personal information provided by the client and determining corresponding preset personal information according to the guest room information;

the judging subunit is used for matching the personal information with the preset personal information so as to judge whether the personal information is matched with the preset personal information;

the third determining subunit is used for determining that the identity authentication of the client passes if the personal information is matched with the preset personal information;

and the fourth determining subunit is used for determining that the identity authentication of the client fails if the personal information is inconsistent with the preset personal information.

A storage medium comprising a stored program, wherein the program, when executed, controls an apparatus in which the storage medium is located to perform the hotel transaction settlement method.

An electronic device, comprising in particular a memory, and one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by one or more processors to perform the aforementioned hotel transaction settlement method.

Compared with the prior art, the invention has the following advantages:

the invention provides a hotel transaction settlement method, which comprises the following steps: acquiring commodity order information sent by a client, and generating a commodity transaction bill corresponding to the commodity order information; displaying the commodity transaction account to the client, and prompting the client whether to select a hanging account mode; when the hanging account mode is selected, the identity of the client is verified, and when the identity of the client passes the verification, the commodity transaction bill is determined to be a production commodity transaction bill, and a goods taking instruction and a goods delivery instruction are generated; sending the goods taking instruction and the goods delivery instruction to a robot so that the robot moves to a guest room where the customer is located according to the goods delivery instruction after storing the goods corresponding to the effective goods transaction bill to a goods loading device of the robot according to the goods taking instruction; receiving arrival information fed back by the robot, dialing a mobile phone number reserved by the customer, reminding the customer that the commodity is arrived and prompting the customer to input authentication information into the robot; verifying the identity of the client according to the acquired identity verification information, and displaying the effective commodity transaction bill to the client through the robot when the identity of the client passes verification so as to prompt the client whether to select to pay the effective commodity transaction bill; and when a non-payment instruction fed back by the robot is received, determining the effective commodity transaction bill as an unsettled bill, and inputting the unsettled bill into an account bill corresponding to the client, so that the client can settle in a unified manner according to the account bill when leaving the store. By applying the invention, when a customer purchases goods, a bill placing mode of hanging a house account can be provided for the customer, the robot is controlled to move to the guest room of the customer after the bill placing success, and the effective commodity transaction bill is recorded into the house account bill after the customer extracts the goods, so that the customer can settle accounts uniformly when leaving the store, on one hand, the requirements of the customer are met, better service is provided for the customer, on the other hand, the settlement times are reduced, and the workload of the server is reduced.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

Fig. 1 is a flowchart of a method for settling a hotel transaction according to an embodiment of the present invention;

FIG. 2 is a diagram illustrating an example of a transaction bill according to an embodiment of the present invention;

figure 3 is another method flow diagram of a hotel transaction settlement method provided by an embodiment of the present invention;

figure 4 is a flow chart of another method of a hotel transaction settlement method according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a hotel transaction settlement apparatus according to an embodiment of the present invention;

fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

The methods provided herein are operational with numerous computing device environments or configurations, both general and special purpose. For example: personal computers, server computers, hand-held or portable devices, tablet-type devices, multi-processor apparatus, distributed computing environments that include any of the above devices or equipment, and the like.

The invention provides a hotel transaction settlement method, which can be used in a hotel system, wherein an execution subject of the method can be a computer terminal or a processor in the hotel system, and a flow chart of the method is shown in fig. 1, and is specifically explained as follows:

s101, commodity order information sent by a client through terminal equipment is obtained, and a commodity transaction bill corresponding to the commodity order information is generated.

In the method provided by the embodiment of the invention, a hotel system acquires commodity order information sent by a client through terminal equipment, wherein the commodity order information is an order of commodities selected and purchased by the client in an online sales mall of a hotel by using the terminal equipment, the commodity order information comprises but is not limited to information such as the types of commodities selected and purchased by the client, the quantity of each commodity, the price of each commodity, the delivered room number and the like, and the delivered room number is the room number of the room information; and generating a commodity transaction bill according to the commodity order information, wherein the commodity transaction bill comprises the content of the commodity transaction bill and the total amount to be paid by the commodity transaction bill.

And S102, displaying the commodity transaction bill to the client through the terminal equipment so as to prompt whether the client selects an on-hook account mode.

In the method provided by the embodiment of the invention, the commodity transaction bill is sent to the terminal device, so that the terminal device displays the commodity transaction bill to the client to prompt whether the client selects an on-hook account mode, wherein the on-hook account mode can be understood as an off-store payment mode, namely a mode of settlement with house fees when the client leaves a store; the commodity transaction bill can contain the commodity order information, a payment mode prompting selection and guest room information, wherein the guest room information can contain a delivery address; the payment mode comprises a house account hanging mode and an online payment mode; the receiving address can be the number of the guest room of the client; referring to fig. 2, which is a specific example diagram of a commodity transaction bill provided by the present invention, a purchased commodity in fig. 2 is commodity order information, a receiving room number is a receiving address, and an on-hook account is an on-hook account mode, as can be seen from fig. 2, a client purchases a bottle of mineral water, the selected payment mode is the on-hook account mode, the amount of money to be paid is renminbi 6.33 yuan, and the receiving address is a guest room number: A502.

s103, when the customer selects the hanging account mode, the identity of the customer is verified, if the identity of the customer passes the verification, the commodity transaction bill is determined to be a valid commodity transaction bill, and a goods taking instruction and a goods sending instruction are generated.

In the method provided by the embodiment of the invention, when an order of selecting the on-hook account mode sent by a client is received, the client is determined to select the on-hook account mode, the client is prompted to carry out identity verification, when the identity of the client passes the verification, the commodity transaction bill is determined to be a valid commodity transaction bill, a goods taking order is generated according to commodity order information in the valid commodity transaction bill, and a delivery order is generated according to a receiving address and the commodity order information in the valid commodity transaction bill. It should be noted that when the commodity transaction bill is determined to be a valid commodity transaction bill, it indicates that the order placing of the commodity selected by the customer is successful, and the delivery can be performed according to the valid commodity transaction bill.

And S104, sending the goods taking instruction and the goods delivery instruction to a preset robot so as to trigger the robot to move to a guest room where the client is located according to the goods delivery instruction after storing the goods corresponding to the effective goods transaction bill to a goods loading device of the robot according to the goods taking instruction.

In the method provided by the embodiment of the invention, the goods taking instruction comprises goods order information, and the robot can extract goods according to the goods order information; when the robot receives the delivery instruction, calling a preset navigation model to generate a movement route according to a delivery address in the delivery instruction, and moving to the delivery address according to the movement route; it should be noted that the robot can get goods from goods containers or goods picking points arranged in advance to pick up goods; the robot stores the extracted commodities into the loading device and moves to a goods receiving address according to the generated movement route. Further, the cargo device is a closable cargo hold, thereby preventing the robot from dropping or losing goods during movement. Referring to fig. 2, if the commodity order information includes 1 bottle of mineral water, the robot moves to the commodity storage container to extract 1 bottle of mineral water, and puts the mineral water into the cargo carrying device, and moves to the receiving address according to the generated movement route.

And S105, receiving arrival information fed back by the robot, dialing a mobile phone number reserved by the customer, reminding the customer that the commodity is arrived and prompting the customer to input authentication information into the robot.

In the method provided by the embodiment of the invention, arrival information sent when the robot arrives at the delivery address is received, wherein the arrival information comprises a specific guest room number, and the processor determines a mobile phone number reserved when a client logs in according to the guest room number and dials the mobile phone number to remind the client that goods are delivered and to remind the client to carry out identity verification when picking up the goods. It should be noted that, when the client performs the authentication, authentication information needs to be input into the robot, where the authentication information includes, but is not limited to, portrait information, an identification card number, a mobile phone number, and other information of the client.

S106, obtaining the identity verification information sent by the robot, verifying the identity of the client according to the identity verification information, and displaying the effective commodity transaction bill to the client through the robot when the identity verification of the client passes so as to prompt the client whether to select to pay the effective commodity transaction bill.

In the method provided by the embodiment of the invention, the identity of the client is verified according to the identity verification information, so that the identity of the person who takes the commodity is determined to be legal, and the commodity can be ensured not to be taken by mistake. And when the identity of the client passes the verification, displaying the effective commodity transaction bill to the client, wherein the verification is used for ensuring the client to determine whether the commodity is correct or not on one hand, and the verification is used for reminding the client whether the effective commodity transaction bill needs to be cleared or not on the other hand.

And S107, when a non-payment instruction fed back by the robot is received, determining the effective commodity transaction bill as an unsettled bill, and inputting the unsettled bill into an account bill corresponding to the client, so that the client can be settled uniformly according to the account bill when leaving the store.

In the method provided by the embodiment of the invention, when a non-payment instruction sent by a client through a robot is received, the effective commodity transaction bill is determined to be hung in the house account bill of the client so as to finish the house account hanging operation, so that when the client leaves a hotel, the unsettled bills in the house account bill are determined, the sum of each unsettled bill is added to obtain the total consumption sum in the hotel period, and the total consumption sum is settled.

In the method provided by the embodiment of the invention, a server of a hotel system acquires commodity order information of a client, generates a commodity transaction bill corresponding to the commodity order information, displays the commodity transaction bill to the client to prompt the client to select a hanging account mode, verifies the identity of the client when the client selects the hanging account mode, determines the commodity transaction bill as a valid commodity transaction bill if the identity of the client passes verification, and sends a generated goods taking instruction and a goods sending instruction to a robot to trigger the robot to move to a guest room where the client is located according to the goods sending instruction after storing commodities to a goods carrying device according to the goods taking instruction; when arrival information fed back by the robot is received, dialing through a mobile phone number reserved by a client to remind the client that goods are arrived and prompt the client to input authentication information into the robot; and receiving identity verification information sent by the robot, verifying the identity of the client according to the identity verification information, displaying the effective commodity transaction bill to the client when the identity verification of the client passes, prompting the client whether to pay the effective commodity transaction bill, determining the effective commodity transaction bill as an unsettled bill if the client chooses not to pay the effective commodity transaction bill, and updating the unsettled bill into the account bill of the client. By applying the invention, when a customer purchases commodities, the order can be placed in a room account hanging mode, when the robot sends the commodities to the guest room of the customer, the effective commodity transaction bill is selected not to be paid, the effective commodity transaction bill is determined as an unpaid bill, and the unpaid bill is recorded into the room account bill, so that the customer can settle accounts uniformly when leaving the hotel; by applying the invention, the customers can uniformly settle the consumption amount in the hotel when leaving the hotel, on one hand, the condition that the customers are bored when carrying out repeated settlement can be avoided, thereby providing better settlement service for the customers, on the other hand, the times of settlement by the server can be reduced, the workload of the server can be reduced, and the computing resources of the server can be effectively saved.

In the method provided by the embodiment of the invention, when a customer selects an online payment mode instead of an on-hook account mode, the customer is determined to select the online payment mode, when the customer clears a commodity transaction bill online, a clearing instruction fed back by the customer is obtained, the commodity transaction bill is determined to be a valid commodity transaction bill according to the clearing instruction, at the moment, commodities selected and purchased by the customer are successfully ordered, a goods taking instruction and a goods delivery instruction are generated, and the goods taking instruction and the goods delivery instruction are sent to a robot, so that the robot moves to a guest room where the customer is located according to the goods delivery instruction after storing commodities corresponding to the valid commodity transaction bill to a goods loading device of the robot according to the goods taking instruction; receiving arrival information fed back by the robot, dialing a mobile phone number reserved by the customer, reminding the customer that the commodity is arrived and prompting the customer to input identity verification information to the robot; the identity authentication information sent by the robot is obtained, the identity of the client is verified according to the identity authentication information, when the identity of the client passes the verification, the effective commodity transaction bill is determined as a paid bill, and the paid bill is recorded into an account bill; and generating a warehouse opening instruction, and sending the warehouse opening instruction to the robot so that the robot opens the cargo carrying device.

In the method provided by the embodiment of the invention, two modes of commodity ordering success are provided, one mode is a house account hanging mode, and the other mode is a mode of on-line payment and commodity transaction bill clearing; by providing multiple modes, the client has multiple choices, so that various ordering and payment requirements of the client are met, and higher-quality service is provided for the client.

In the method provided by the embodiment of the present invention, after the unsettled bill is entered into the account bill of the customer, the robot may be controlled to open the cabin door, so that the customer may obtain the commodity, and the specific process is shown in fig. 3 and specifically described as follows:

s301, determining the amount to be paid according to the house account bill.

In the method provided by the embodiment of the invention, the corresponding account bill is determined according to the room number of the guest room, the account bill is analyzed, the unsettled bill in the account bill is determined, and the total amount to be paid corresponding to the account bill is determined by calculating the amount of the unsettled bill.

S302, judging whether the amount to be paid is larger than a preset available amount or not; if the amount to be paid is not larger than the available amount, executing S303; if the amount to be paid is greater than the available amount, S304 is executed.

In the method provided by the embodiment of the invention, each customer sets the available amount when entering the hotel, and the available amount is the total amount of the amount which can be consumed by the customer in the hotel. Determining a preset available amount corresponding to the room number according to the room number, and comparing the amount to be paid with the available amount to judge whether the amount to be paid is greater than the available amount; if the amount to be paid is less than or equal to the available amount, executing S303; if the amount to be paid is greater than the available amount, S304 is performed.

And S303, generating a first warehouse opening instruction corresponding to the effective commodity transaction bill, and sending the first warehouse opening instruction to the robot so that the robot opens the cargo carrying device according to the first warehouse opening instruction.

In the method provided by the embodiment of the invention, when the amount to be paid is less than or equal to the available amount, which indicates that the consumption of a client in a hotel does not exceed the preset amount, a first warehouse opening instruction is generated according to the effective commodity transaction bill and the room number of a guest room, and the first warehouse opening instruction is sent to the robot, so that the robot opens the cabin door of the cargo carrying device.

S304, generating excess information, displaying the excess information to the client through the robot, and determining whether the client continues to acquire the commodity; if the customer does not continue to obtain the commodity, executing S305; if the customer continues to obtain the goods, S306 is executed.

In the method provided by the embodiment of the invention, the excess information is generated according to the amount to be paid and the available amount, and the excess information comprises information such as the amount of money and the number of a guest room of specific excess; sending the excess information to the robot so that the robot displays the excess information to the customer to prompt the customer whether to continue to obtain the commodity, and when receiving an obtaining instruction fed back by the customer through the robot, determining that the customer continues to obtain the commodity and executing S306; when a cancel instruction fed back by the customer through the robot is received, it is determined that the customer does not continue to acquire the commodity, in other words, the customer returns the commodity, and cancels the order corresponding to the commodity, and S305 is performed.

S305, marking an unsettled bill corresponding to the effective commodity transaction bill in the account bill as a cancelled bill.

In the method provided by the embodiment of the invention, when a cancellation instruction fed back by a client is received, the unsettled bill corresponding to the effective commodity transaction bill in the house account bill is marked as a cancellation bill according to the cancellation instruction, and it needs to be noted that when the client leaves the hotel, the consumption amount in the stay period is calculated according to the house account bill, and the amount of the cancellation bill is not included.

S306, generating a second opening instruction, and sending the second opening instruction to the robot so that the robot opens the cargo carrying device according to the second opening instruction.

In the method provided by the embodiment of the invention, when an acquiring instruction sent by a client through a robot is received, the acquiring instruction is analyzed to acquire authorization information in the acquiring instruction, a second opening instruction is generated according to the authorization information, and the second opening instruction is sent to the robot so that the robot opens a cabin door of the cargo carrying device, wherein the second opening instruction has the same function as the first opening instruction and is used for instructing the robot to open the cargo carrying device. Further, the authorization information includes authorization information obtained by the client through staff, and the specific form is an authorization code composed of numbers or letters; the authorization information is used to grant the customer the right to continue to acquire the goods in the event of an override.

In the method provided by the embodiment of the invention, in the process of obtaining the commodity by the client, whether the consumption of the client in the hotel exceeds the available amount set when the client enters the hotel is determined through the account bill corresponding to the client, and if the consumption exceeds the available amount, the client is prompted to continue to obtain the commodity, so that the excessive consumption of the client in the hotel can be avoided.

In the method provided by the embodiment of the present invention, a customer needs to set an available amount when entering a hotel, and a specific setting process is shown in fig. 4 and specifically described as follows:

s401, when the order of handling the stores by the client is received, the house information of the client is obtained.

In the method provided by the embodiment of the invention, when a client transacts a hotel check-in procedure, a client transacts a store instruction is received, the client transacts the store instruction is analyzed, and the house information of the client in the instruction is obtained, wherein the house information comprises the type of the client's house, the client's name, mobile phone number, whether the client is a hotel member and other information.

S402, determining whether the customer selects a self-setting money amount mode; if the customer selects the self-setting amount mode, executing S403; if the customer does not select the self-setting amount mode, S404 is performed.

In the method provided by the embodiment of the invention, when an instruction sent by a customer and not selecting the self-setting amount mode is received, the customer is determined not to select the self-setting amount mode, and S404 is executed; when an instruction for selecting the self-setting amount mode sent by the customer is received, it is determined that the customer selects the self-setting amount mode, and S403 is performed.

S403, obtaining the amount value input by the customer, and determining the amount value as the available amount.

It should be noted that the amount value may be zero or other positive number.

S404, determining the housing grade of the customer according to the housing information, and setting the available money for the customer according to the housing grade.

In the method provided by the embodiment of the invention, when a non-selection instruction sent by a client is received, the client is determined not to select a self-setting amount mode, and the available amount is set for the client according to a default mode, specifically: determining the housing grade of the customer according to the housing information, and setting the available money corresponding to the housing grade for the customer; it should be noted that the housing grades can be divided into primary grade, intermediate grade and advanced grade; the junior corresponds to a first available amount, the middle level corresponds to a second available amount, and the senior corresponds to a third available amount, wherein the first available amount is less than or equal to the second available amount and less than or equal to the third available amount, and the first available amount, the second available amount and the third available amount can be set according to actual requirements; the housing grade can be determined according to the type of the housing in the housing information and the information whether the client is a hotel member; it should be noted that, when the customer is a hotel member, the housing grade is determined to be high grade; the method comprises the following steps that a client is not a hotel member, and when the type of a room checked in is a high-class room, the room grade is determined to be a medium-class room; the client is not a hotel member, and when the type of the room checked in is a common room, the class of the room is determined to be primary. Alternatively, the first available amount, the second available amount, and the third available amount may be set to the same amount for convenience of management.

In the method provided by the embodiment of the invention, the self-setting money amount mode is provided for the client, so that the client can set according to the actual condition of the client, the independent requirement of the client can be met, and better service is provided for the client.

In the method provided by the embodiment of the invention, when the robot moves to a guest room of a client, the client is prompted whether to select to pay the effective commodity transaction bill, and when a payment instruction fed back by the client through the robot is received, a payment mode selected by the client is determined, wherein the payment mode is cash payment or online payment;

In the method provided by the embodiment of the invention, the third bin opening instruction and the fourth bin opening instruction are used for instructing the robot to open the bin door of the cargo carrying device. It should be noted that the online payment mode may be WeChat payment or Payment. The first paid bill and the second paid bill both represent that the corresponding effective commodity transaction bills are settled, and when the client leaves the store for settlement, the paid bills do not need to be calculated.

In the method provided by the embodiment of the invention, when the commodity is sent to the guest room of the client, the client is prompted whether to clear the effective commodity transaction bill, so that various transaction clearing modes can be provided for the client, a clearing mode is provided for the client needing to clear the effective commodity transaction bill, and the cleared effective commodity transaction bill is determined as a paid bill, so that various selective payment possibilities are provided for the client, and higher-quality service can be provided for the client.

In the method provided by the embodiment of the invention, after the robot transports the goods to the guest room of the customer, when the customer extracts the goods, the identity authentication information needs to be input into the robot, and the process of inputting the identity authentication information is as follows:

and/or

The method comprises the steps that a client is prompted to place a house card on a card reader of the robot through the robot, so that the robot reads house card information of the house card and determines the house card information as identity authentication information, wherein the card reader can read the house card information of the house card by applying an NFC technology.

In the method provided by the embodiment of the invention, an opening instruction is sent to the robot to trigger the robot to open the camera to acquire the portrait information of the client, wherein the portrait information comprises the face information of the client. The house card information includes, but is not limited to, a guest room number of the house card, a name and an identification number provided by the customer when the customer check in, and the like.

In the method provided by the embodiment of the invention, 3 ways of inputting identity verification information into the robot by a client are provided, the first way is that the robot acquires portrait information of the client and determines the portrait information as the identity verification information; secondly, the robot collects house card information of the house card and determines the house card information as identity verification information; and the third is that the robot collects the portrait information of the client and the house card information of the house card, and determines the portrait information and the house card information as the authentication information.

In the method provided by the embodiment of the invention, various ways for acquiring the identity authentication information are provided, so that the method can be applied to various application scenes.

In the method provided by the embodiment of the present invention, after the authentication information provided by the client is obtained, the identity of the client needs to be authenticated, and the specific authentication process is as follows:

In the method provided by the embodiment of the invention, the effective commodity transaction bill is analyzed to obtain the guest room information in the effective commodity transaction bill, and the preset identity information corresponding to the guest room number is determined according to the guest room number in the guest room information, wherein the preset identity information includes but is not limited to portrait information, name, identity card number and the room number of the guest room where the client is living reserved when the client is living.

In the method provided by the embodiment of the invention, when the identity verification of the client is determined to be failed, the preset verification failure information is displayed to the client through the robot, so that the client can input the identity verification information to the robot again for verification.

In the method provided by the embodiment of the invention, the identity of the customer is verified to determine whether the identity of the customer extracting the commodity is legal or not, so that the commodity can be prevented from being taken away by an illegal person.

In the method provided by the embodiment of the invention, if a customer selects the hanging account mode when purchasing a commodity, the identity of the customer needs to be verified, and the specific process is as follows:

In the method provided by the embodiment of the invention, the commodity transaction bill is analyzed to obtain guest room information in the commodity transaction bill, wherein the guest room information comprises a guest room number; acquiring personal information sent by a client through an intelligent terminal, wherein the personal information can be face information or an identity card number of the client; and determining corresponding preset personal information according to the room number in the client information, wherein the preset personal information comprises but is not limited to information such as face information, an identity card number and a mobile phone number of the client, and the preset personal information is reserved when the client enters the hotel.

It should be noted that, when the identity authentication of the client fails, the preset authentication failure information is sent to the intelligent terminal of the client, so that the intelligent terminal displays the authentication failure information to the client; further, the commodity transaction order is determined as a non-validated commodity transaction order, and the non-validated commodity transaction order can be recorded into an account bill of the client, wherein when the client leaves the hotel for settlement, the amount of the non-validated commodity transaction order is not calculated; it should be noted that the house account bill may include a house fee bill, an unsettled bill, a cancelled bill and an unseffected bill, and by uniformly recording the bill records generated by the client during the hotel check-in period into the house account bill, the bill records generated during the hotel check-in period can be provided when the client leaves the hotel, so that the client can clearly determine the consumption of the client in the hotel, the consumption of the client is more transparent, and the client can be provided with better service.

Corresponding to the method described in fig. 1, an embodiment of the present invention further provides a hotel transaction settlement apparatus, which is used for implementing the method in fig. 1 specifically, the hotel transaction settlement apparatus provided in the embodiment of the present invention may be applied to a computer terminal or various mobile devices, and a schematic structural diagram of the hotel transaction settlement apparatus is shown in fig. 5, and specifically includes:

a first obtaining unit 501, configured to obtain commodity order information sent by a client through a terminal device, and generate a commodity transaction bill corresponding to the commodity order information;

a display unit 502, configured to display the commodity transaction bill to the client through the terminal device, so as to prompt the client whether to select an on-hook account mode;

the verification unit 503 is configured to verify the identity of the customer when the customer selects the hanging account mode, determine the commodity transaction bill as a valid commodity transaction bill if the identity of the customer passes verification, and generate a pickup instruction and a delivery instruction;

the triggering unit 504 is configured to send the pickup instruction and the delivery instruction to a preset robot, so as to trigger the robot to move to a guest room where the customer is located according to the delivery instruction after storing the commodity corresponding to the valid commodity transaction bill to a loading device of the robot according to the pickup instruction;

a receiving unit 505, configured to receive arrival information fed back by the robot, dial a mobile phone number reserved by the customer, remind the customer that the commodity is arrived, and prompt the customer to enter authentication information into the robot;

a checking unit 506, configured to obtain the identity verification information sent by the robot, check the identity of the customer according to the identity verification information, and display the effective commodity transaction bill to the customer through the robot when the identity verification of the customer passes, so as to prompt the customer whether to select to pay the effective commodity transaction bill;

and the entry unit 507 is configured to determine the effective commodity transaction bill as an unsettled bill when a non-payment instruction fed back by the robot is received, and enter the unsettled bill into an account bill corresponding to the client, so that the client can be settled in a unified manner according to the account bill when leaving the store.

In the device provided by the embodiment of the invention, a server of a hotel system acquires commodity order information of a client, generates a commodity transaction bill corresponding to the commodity order information, displays the commodity transaction bill to the client to prompt the client to select a hanging account mode, verifies the identity of the client when the client selects the hanging account mode, determines the commodity transaction bill as a valid commodity transaction bill if the identity of the client passes verification, and sends a generated goods taking instruction and a goods sending instruction to a robot to trigger the robot to move to a guest room where the client is located according to the goods sending instruction after storing commodities to a goods carrying device according to the goods taking instruction; when arrival information fed back by the robot is received, dialing through a mobile phone number reserved by a client to remind the client that goods are arrived and prompt the client to input authentication information into the robot; and receiving identity verification information sent by the robot, verifying the identity of the client according to the identity verification information, displaying the effective commodity transaction bill to the client when the identity verification of the client passes, prompting the client whether to pay the effective commodity transaction bill, determining the effective commodity transaction bill as an unsettled bill if the client chooses not to pay the effective commodity transaction bill, and updating the unsettled bill into the account bill of the client. By applying the invention, when a customer purchases commodities, the order can be placed in a room account hanging mode, when the robot sends the commodities to the guest room of the customer, the effective commodity transaction bill is selected not to be paid, the effective commodity transaction bill is determined as an unpaid bill, and the unpaid bill is recorded into the room account bill, so that the customer can settle accounts uniformly when leaving the hotel; by applying the invention, the customers can uniformly settle the consumption amount in the hotel when leaving the hotel, on one hand, the boring condition of the customers caused by repeated settlement can be avoided, thereby providing a better settlement service for the customers, on the other hand, the times of settlement by the server can be reduced, the workload of the server can be reduced, and the computing resources of the server can be effectively saved.

Based on the above scheme, the apparatus provided in the embodiment of the present invention further includes:

Based on the above scheme, the apparatus provided in the embodiment of the present invention further includes: a fifth determination unit;

and/or

Based on the foregoing solution, in the apparatus provided in the embodiment of the present invention, the verification unit 506 includes:

Based on the above scheme, in the apparatus provided in the embodiment of the present invention, the verification unit 503 includes:

The embodiment of the invention also provides a storage medium, which comprises a stored program, wherein when the program runs, the device where the storage medium is located is controlled to execute the following hotel transaction settlement method, which comprises the following steps:

An electronic device is provided in an embodiment of the present invention, and the structural diagram thereof is shown in fig. 6, which specifically includes a memory 601 and one or more programs 602, where the one or more programs 602 are stored in the memory 601 and configured to be executed by one or more processors 603 to perform the following operations on the one or more programs 602:

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A method for settlement of hotel transactions, comprising:

2. The method of claim 1, further comprising:

determining the amount to be paid according to the account bill;

3. The method of claim 2, wherein the setting of the available amount comprises:

4. The method of claim 1, further comprising:

5. The method of claim 1, wherein the process of the customer entering authentication information into the robot comprises:

and/or

6. The method of claim 1, wherein said verifying the identity of the client based on the authentication information comprises:

7. The method of claim 1, wherein the verifying the identity of the client comprises:

8. A hotel transaction settlement device, comprising:

9. A storage medium comprising a stored program, wherein the program, when executed, controls a device on which the storage medium resides to perform the hotel transaction settlement method according to any one of claims 1 to 7.

10. An electronic device comprising a memory, and one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by one or more processors to perform the hotel transaction settlement method of any one of claims 1-7.