CN111325526B - Telecommunication service processing method and system - Google Patents
Telecommunication service processing method and system Download PDFInfo
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- CN111325526B CN111325526B CN202010158486.7A CN202010158486A CN111325526B CN 111325526 B CN111325526 B CN 111325526B CN 202010158486 A CN202010158486 A CN 202010158486A CN 111325526 B CN111325526 B CN 111325526B
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- 238000003672 processing method Methods 0.000 title claims abstract description 12
- 238000000034 method Methods 0.000 claims abstract description 20
- 238000012795 verification Methods 0.000 claims description 31
- 238000012545 processing Methods 0.000 claims description 15
- 238000004806 packaging method and process Methods 0.000 claims description 14
- 238000010586 diagram Methods 0.000 description 6
- 238000005516 engineering process Methods 0.000 description 2
- 238000000265 homogenisation Methods 0.000 description 2
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/60—Business processes related to postal services
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Abstract
The application relates to a telecommunication service processing method and a system, wherein the method comprises the following steps: and the service is used as a sales product to be configured and packaged on a service configuration platform and issued to an electronic channel system, a user checks the service configuration platform before handling the service, the service handling is completed after the checking is completed, the generated service order is sent to a message middleware, and the service configuration platform acquires the service order from the message middleware and sends the service order to a service acceptance platform for service acceptance. The telecommunication service processing method and system provided by the embodiment of the application realize quick configuration, quick online and quick acceptance of sales products, shield internal complex service specification and operation steps, avoid service handling failure caused by waiting and service rule limitation of users, and greatly improve user experience.
Description
Technical Field
The present application relates to the field of internet communications technologies, and in particular, to a method and a system for processing a telecommunication service.
Background
The sales transaction technology in the Crm system has been popular, and the sales transaction is mainly aimed at core products of telecom operators, such as cpcp, charging system, etc.
In the prior art, sales items are manually provided by a business department, and quick configuration and quick online of business cannot be realized. When the service is accepted, as shown in fig. 1, the electronic channel system initiates a service verification request to the service acceptance platform, verifies whether the service can be accepted in advance, and performs subsequent operation if the service can be accepted, or directly returns an error; after the business verification is passed, the electronic channel system initiates a business handling request to a business acceptance platform, waits for a business handling result in real time, and returns the handling result to the electronic channel system. That is, the electronic channel system directly performs service verification and service transaction on the service acceptance platform, and only when the service acceptance platform finishes processing, the acceptance result is returned to the electronic channel system, so that the quick acceptance of the service cannot be realized.
Disclosure of Invention
The application aims to solve the technical problems existing in the prior art and provides a telecommunication service processing method and a telecommunication service processing system.
In order to solve the above technical problems, an embodiment of the present application provides a telecommunications service processing method, including:
the electronic channel system sends a service verification request of a service selected by a user to a service configuration platform;
the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system;
when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system;
the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
In order to solve the above technical problem, an embodiment of the present application further provides a telecommunications service processing system, including: the system comprises an electronic channel system, a service collocation platform, a service acceptance platform and a message middleware;
the electronic channel system sends a service verification request of a service selected by a user to a service configuration platform;
the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system;
when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system;
the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
The beneficial effects of the application are as follows: and the service is used as a sales product to be configured and packaged on a service configuration platform and issued to an electronic channel system, a user checks the service configuration platform before handling the service, the service handling is completed after the checking is completed, the generated service order is sent to a message middleware, and the service configuration platform acquires the service order from the message middleware and sends the service order to a service acceptance platform for service acceptance. The method and the device realize quick configuration, quick online and quick acceptance of the sales products, shield the internal complex business specification and operation steps, avoid the problem of business handling failure caused by waiting of users and limitation of business rules, and greatly improve the user experience.
Drawings
FIG. 1 is a schematic diagram of a prior art telecommunications service processing method;
fig. 2 is a schematic flow chart of a telecommunications service processing method according to an embodiment of the present application;
FIG. 3 is a schematic diagram of a sales release, business verification and business transaction process provided by an embodiment of the present application;
fig. 4 is a schematic diagram of a service acceptance process according to an embodiment of the present application;
fig. 5 is a schematic diagram of a service query process according to an embodiment of the present application;
fig. 6 is a schematic block diagram of a telecommunication service processing method according to an embodiment of the present application.
Detailed Description
The principles and features of the present application are described below with reference to the drawings, the examples are illustrated for the purpose of illustrating the application and are not to be construed as limiting the scope of the application.
Fig. 2 is a schematic flow chart of a telecommunications service processing method according to an embodiment of the present application. As shown in fig. 2, the method includes:
210. the electronic channel system sends a service verification request of a service selected by a user to a service configuration platform;
220. the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system;
230. when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system;
240. the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
After receiving the service verification request, the service configuration platform verifies the service verification request according to a pre-configured verification rule, verifies whether the service can be accepted in advance, returns prompt information passing verification if the service can be accepted, and performs subsequent operation, otherwise directly returns prompt information that the order cannot be submitted.
And when the verification result prompt information received by the electronic channel system is verification passing and the user confirms that the selected service is transacted, generating a service order of the selected service.
In the above embodiment, the service is configured and packaged as a sales product on the service configuration platform, and is released to the electronic channel system, before the user handles the service, the user checks the service configuration platform, and the service is handled after the check is completed, and the generated service order is sent to the message middleware, and the service configuration platform obtains the service order from the message middleware and sends to the service acceptance platform for service acceptance.
In the embodiment of the application, the service check is directly invoked through synchronous service, and the service acceptance is asynchronously processed through the message middleware; the electronic channel business acceptance list realizes the same scene of the electronic business order, the electronic channel business acceptance realizes the homogenization flow of the electronic business order, realizes the quick configuration, the quick online and the quick acceptance of the business of sales products, shields the internal complex business specification and operation steps, adopts easy-to-understand language and form to be displayed to consumers, avoids the business handling failure problem caused by waiting of users and the limitation of business rules, and greatly improves the user experience.
Fig. 3 is a schematic diagram of a sales release, service verification and service handling process according to an embodiment of the present application. As shown in step 1 to step 2 in fig. 3, the service acceptance platform firstly issues a sales article and synchronizes to the service collocation platform.
As shown in step 3 to step 4 in fig. 3, the service configuration platform performs configuration packaging on the sales items, and includes: and the service collocation platform packages the information of the sales items and packages the sales items subjected to information package according to the verification rule.
The information package may include: price and rule, etc.; the check rule package may include a primary sales limit, an auxiliary sales limit, a time of network access limit, a balance limit, and the like. For example, a pre-stored class of sales [ pre-stored 50 sent 50 ] requires a user to access the network for 2 years, and the user's main sales are music sharing+, and the user's subsidiary sales must be packaged in a coupon before they can be handled ].
In the embodiment, the service rule is pre-checked, and unsatisfied users are directly intercepted, so that the user information is prevented from being completely filled and can not be handled, and the user experience is improved.
Specifically, the service configuration platform encapsulates information of the sales items, including: the service configuration platform converts the technical language of the sales items into a service language.
In the embodiment, the technical language of the sales product is converted into the service language, so that the internal complex service specification and operation steps are shielded, and the service is presented to the consumer in a language and form easy to understand, so that the user experience is greatly improved.
In the steps 5 to 6 in fig. 3, after the sales products are configured and packaged by the service configuration platform, before being distributed to the electronic channel system, the sales products need to be pre-distributed and checked, and after the checking is passed, step 7 is executed to distribute the sales products to the electronic channel system.
In steps 8 to 12 in fig. 3, when a user shall transact a service, the electronic channel system orders goods, the electronic channel system checks the user information, after the verification is passed, a service verification request including goods i d and the user number is sent to the service configuration platform, the service configuration platform checks the service verification request according to the verification rule, and returns a verification result prompt message to the electronic channel system.
Step 13 to step 17 in fig. 3, when the electronic channel system receives a service handling request of the selected service, acquiring verification result prompt information of the selected service, if verification is passed, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back the service handling prompt information to the electronic channel system.
Optionally, the service configuration platform performs real-time polling scanning on the message middleware to obtain a service order, and then constructs the content of the service order and stores the service order in a service handling information table.
In this embodiment, the electronic channel system sends the service order to the message middleware, and the message theme may be: and when the bus i NESSCreate is used for carrying out real-time polling scanning on the message middleware to acquire a service order, pulling a message according to a message theme of 'bus i NESSCreate', structuring the message content, and then warehousing the message content into a service handling information table.
As shown in fig. 4, when the business is transacted, the business configuration platform performs polling scanning on the message middleware in real time to obtain a business order, encapsulates information of the business order, and then sends the business order to the business acceptance platform for business acceptance; and the service acceptance platform feeds back the acceptance result of the service order to the service collocation platform in real time, and the service collocation platform synchronizes the acceptance result to the message middleware.
In the above embodiment, the service order is sent to the message middleware, the service configuration platform obtains the service order from the message middleware, and then sends the service order to the service acceptance platform, and the acceptance result generated by the service acceptance platform is sent to the message middleware through the service configuration platform, namely, asynchronous rapid processing is performed through the message middleware, so that the order processing efficiency is improved.
As shown in fig. 5, the electronic channel system sends a service query request to the message middleware, and obtains and updates the acceptance result of the selected service from the message middleware. The service inquiry request can comprise an order number, a mobile phone number and the like. The acceptance result may include acceptance time, acceptance system, order status, failure cause, and the like. The order status includes creation, processing success, processing failure, etc.
In the prior art, an electronic channel system directly performs service verification and service transaction on a service acceptance platform, and only when the service acceptance platform finishes processing, an acceptance result is returned to the electronic channel system, the specific step information of the transaction cannot be embodied, and the electronic channel system only records an acceptance log and does not record an order; the business acceptance platform records and accepts orders, but does not have the capability of providing order information for clients to inquire; the electronic channel system feeds back the business acceptance result to the user, but does not have the order inquiry capability.
In the above embodiment, the service acceptance platform feeds back the acceptance result to the service collocation platform in real time, the service collocation platform synchronizes the acceptance result to the message middleware, the electronic channel system obtains the order acceptance condition from the message middleware, updates the local order information, and the user can perform order inquiry in the electronic channel system. That is, the service configuration platform provides the order inquiry service of the electronic channel system, and can inquire the information such as the acceptance time, the order state (creation, processing success, processing failure and the like), the acceptance progress and the like of the order in real time. The method realizes the online tracking of the total inquiry and the acceptance flow of the acceptance order record.
The telecommunication service processing method provided according to the embodiment of the present application is described in detail above with reference to fig. 1 to 5. An electrical service processing system provided by an embodiment of the present application is described in detail below with reference to fig. 6.
As shown in fig. 6, an embodiment of the present application further provides a telecommunications service processing system, including: the system comprises an electronic channel system, a service collocation platform, a service acceptance platform and message middleware.
The electronic channel system sends a service verification request of a service selected by a user to a service configuration platform; the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system; when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system; the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance; the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
In the embodiment of the application, the service check is directly invoked through synchronous service, and the service acceptance is asynchronously processed through the message middleware; the electronic channel business acceptance list realizes the same scene of the electronic business order, the electronic channel business acceptance realizes the homogenization flow of the electronic business order, realizes the quick configuration, the quick online and the quick acceptance of the business of sales products, shields the internal complex business specification and operation steps, adopts easy-to-understand language and form to be displayed to consumers, avoids the business handling failure problem caused by waiting of users and the limitation of business rules, and greatly improves the user experience.
Optionally, the service configuration platform performs configuration packaging on the sales items, including: and the service collocation platform packages the information of the sales items and packages the sales items subjected to information package according to the verification rule.
Optionally, the service configuration platform encapsulates information of the sales article, including: the service configuration platform converts the technical language of the sales items into a service language.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the apparatus and units described above may refer to corresponding procedures in the foregoing method embodiments, which are not described herein again.
In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of elements is merely a logical functional division, and there may be additional divisions of actual implementation, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted, or not performed.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiment of the present application.
In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application is essentially or a part contributing to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods of the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing description of the preferred embodiments of the application is not intended to limit the application to the precise form disclosed, and any such modifications, equivalents, and alternatives falling within the spirit and scope of the application are intended to be included within the scope of the application.
Claims (10)
1. A telecommunications service processing method, comprising:
the electronic channel system sends a service verification request of a service selected by a user to a service configuration platform;
the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system;
when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system;
the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
2. The method of claim 1, wherein the business configuration platform configuration packages the sales items, comprising:
and the service collocation platform packages the information of the sales items and packages the sales items subjected to information package according to the verification rule.
3. The method of claim 2, wherein the business configuration platform information packages the sales items, comprising:
the service configuration platform converts the technical language of the sales items into a service language.
4. The method of claim 1, wherein generating a service order for the selected service when the electronic channel system receives a service transaction request for the selected service comprises:
when the electronic channel system receives the service handling request of the selected service, acquiring verification result prompt information of the selected service, and if verification is passed, generating a service order of the selected service.
5. The method according to any one of claims 1 to 4, wherein the service configuration platform performs polling scanning on the message middleware to obtain a service order, and then constructs the service order content and stores the service order content in a service handling information table.
6. The method according to any one of claims 1 to 4, further comprising: the service acceptance platform feeds back the acceptance result of the service order to the service collocation platform in real time, and the service collocation platform synchronizes the acceptance result to the message middleware;
and the electronic channel system sends a service query request to the message middleware, and obtains and updates the acceptance result of the selected service from the message middleware.
7. The method of claim 6, wherein the acceptance result includes an acceptance time, an acceptance system, an order status, and a failure reason.
8. A telecommunications service processing system, comprising: the system comprises an electronic channel system, a service collocation platform, a service acceptance platform and a message middleware;
the electronic channel system sends a service verification request of a service selected by a user to a service configuration platform;
the service collocation platform checks the service check request according to a check rule and returns a check result prompt message to the electronic channel system;
when the electronic channel system receives a service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service acceptance prompt information to the electronic channel system;
the service collocation platform performs polling scanning on the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the business acceptance platform distributes business as sales items to the business collocation platform in advance, the business collocation platform carries out collocation packaging on the sales items, and the sales items after collocation packaging are distributed to the electronic channel system.
9. The system of claim 8, wherein the business configuration platform configuration packages the sales items, comprising:
and the service collocation platform packages the information of the sales items and packages the sales items subjected to information package according to the verification rule.
10. The system of claim 9, wherein the business configuration platform information packages the sales items, comprising: the service configuration platform converts the technical language of the sales items into a service language.
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| CN102118654A (en) * | 2010-01-05 | 2011-07-06 | 联芯科技有限公司 | Method, device and system for acquiring service information |
| CN104735104A (en) * | 2013-12-18 | 2015-06-24 | 顺软科技发展（大连）有限公司 | Intelligent public platform system of WeChat |
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