CN111325526A - Telecommunication service processing method and system - Google Patents
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Abstract
The invention relates to a telecommunication service processing method and a system, wherein the method comprises the following steps: the method comprises the steps that a service is used as a sales product to be configured and packaged on a service configuration platform and is issued to an electronic channel system, a user checks the service configuration platform before handling the service, the service is handled after the check is completed, a generated service order is sent to a message middleware, and the service configuration platform acquires the service order from the message middleware and sends the service order to a service handling platform to handle the service. The telecommunication service processing method and the telecommunication service processing system provided by the embodiment of the invention realize the rapid configuration, the rapid online and the rapid acceptance of the sales products, shield the internal complex service specification and operation steps, avoid the problem of service handling failure caused by user waiting and service rule limitation, and greatly improve the user experience.
Description
Technical Field
The present invention relates to the field of internet communication technologies, and in particular, to a method and a system for processing a telecommunication service.
Background
The sales transaction technology in the Crm system is relatively popular, and the sales transaction is mainly oriented to core products of telecommunication operators, such as a cpcp, a billing system and the like.
In the prior art, sales are manually provided by a service department, and rapid configuration and rapid online of services cannot be realized. And when the service is accepted, as shown in fig. 1, the electronic channel system initiates a service check request to the service acceptance platform to verify in advance whether the service can be accepted, if so, the subsequent operation is performed, otherwise, an error is directly returned; after the service is verified, the electronic channel system initiates a service handling request to the service handling platform, waits for a service handling result in real time, and the service handling platform returns the handling result to the electronic channel system. That is, the electronic channel system directly performs service verification and service handling on the service handling platform, and only when the service handling platform finishes the service handling, the electronic channel system returns a handling result, and quick handling of the service cannot be realized.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide a method and a system for processing telecommunication services, aiming at the problems existing in the prior art.
To solve the foregoing technical problem, an embodiment of the present invention provides a method for processing a telecommunication service, including:
the electronic channel system sends a service verification request of the service selected by the user to the service configuration platform;
the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system;
when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system;
the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
To solve the above technical problem, an embodiment of the present invention further provides a system for processing a telecommunication service, including: the system comprises an electronic channel system, a service configuration platform, a service acceptance platform and message middleware;
the electronic channel system sends a service verification request of the service selected by the user to the service configuration platform;
the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system;
when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system;
the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
The invention has the beneficial effects that: the method comprises the steps that a service is used as a sales product to be configured and packaged on a service configuration platform and is issued to an electronic channel system, a user checks the service configuration platform before handling the service, the service is handled after the check is completed, a generated service order is sent to a message middleware, and the service configuration platform acquires the service order from the message middleware and sends the service order to a service handling platform to handle the service. The method and the system realize rapid configuration, rapid online and rapid acceptance of the sales products, shield internal complex business specifications and operation steps, avoid the problem of business handling failure caused by user waiting and business rule limitation, and greatly improve the user experience.
Drawings
Fig. 1 is a schematic diagram of a telecommunication service processing method in the prior art;
fig. 2 is a schematic flow chart of a telecommunication service processing method provided by an embodiment of the present invention;
FIG. 3 is a schematic diagram of a process of issuing a sales product, checking a service, and handling a service according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a service acceptance process according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a service query process provided in an embodiment of the present invention;
fig. 6 is a schematic structural block diagram of a telecommunications service processing method and system provided in an embodiment of the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with the following drawings, which are set forth by way of illustration only and are not intended to limit the scope of the invention.
Fig. 2 is a schematic flow chart of a telecommunication service processing method according to an embodiment of the present invention. As shown in fig. 2, the method includes:
210. the electronic channel system sends a service verification request of the service selected by the user to the service configuration platform;
220. the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system;
230. when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system;
240. the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
And after receiving the service verification request, the service configuration platform verifies the service verification request according to a preset verification rule, verifies whether the service can be accepted in advance, returns prompt information that the verification is passed if the service can be accepted, performs subsequent operation, and directly returns prompt information that the order can not be submitted if the service can be accepted.
And when the prompt message of the verification result received by the electronic channel system is that the verification is passed and the user confirms to handle the selected service, generating a service order of the selected service.
In the above embodiment, the service is configured and packaged as a sales product on the service configuration platform and is issued to the electronic channel system, the user checks the service configuration platform before handling the service, the service handling is performed after the check is completed, the generated service order is sent to the message middleware, and the service configuration platform acquires the service order from the message middleware and sends the service order to the service handling platform for service handling.
In the embodiment of the invention, the service check is directly called through synchronous service, and the service acceptance is asynchronously processed through message middleware; the electronic channel business handling order realizes the same scene of an electronic business order, the electronic channel business handling realizes the homogenization process with the electronic business order, the rapid configuration, the rapid online and the rapid handling of the business of the sales products are realized, the internal complex business specifications and operation steps are shielded, the business handling failure problem caused by user waiting and business rule limitation is avoided by adopting an easily understood language and form to be displayed to the consumers, and the user experience is greatly improved.
Fig. 3 is a schematic diagram of processes of issuing a sales product, checking a service, and handling a service according to an embodiment of the present invention. As shown in step 1 to step 2 of fig. 3, the service acceptance platform first issues a sales article and synchronizes to the service configuration platform.
As shown in step 3 to step 4 in fig. 3, the service configuration platform performs configuration packaging on the sales product, including: and the business configuration platform performs information packaging on the sales products and performs verification rule packaging on the sales products subjected to information packaging.
The information package may include: packaging of prices and rules, etc.; the verification rule package may include a primary sales item limit, an ancillary sales item limit, an online time limit, a balance limit, and the like. For example, transacting pre-stored sales [ pre-stored 50 for 50, requiring the user to go online for 2 years, and the user's primary sales is fun +, the user's affiliated sales must be packaged for transacting ].
In the embodiment, the business rules are checked in a preposed mode, and unsatisfied users are directly intercepted, so that the situation that the users cannot handle the business rules until all user information is filled is avoided, and the user experience is improved.
Specifically, the information encapsulation of the sales product by the service configuration platform includes: and the service configuration platform converts the technical language of the sales product into a service language.
In the embodiment, the technical language of the sales product is converted into the business language, the internal complex business specification and operation steps are shielded, the language and the form which are easy to understand are displayed to the consumer, and the user experience is greatly improved.
As shown in steps 5 to 6 in fig. 3, after the sales product is configured and packaged on the service configuration platform, the sales product needs to be pre-issued and audited before being issued to the electronic channel system, and after the audit is passed, step 7 is executed to issue the sales product to the electronic channel system.
As shown in steps 8 to 12 in fig. 3, when a user wants to handle a service, the user orders a commodity in the electronic channel system, the electronic channel system checks the user information, and after the user information passes the check, the electronic channel system sends a service check request including the commodity i d and the user number to the service configuration platform, and the service configuration platform checks the service check request according to the check rule and returns a check result prompt message to the electronic channel system.
As shown in step 13 to step 17 in fig. 3, when receiving the service transaction request of the selected service, the electronic channel system obtains the verification result prompt information of the selected service, and if the verification is passed, generates a service order of the selected service, and sends the service order to the message middleware, where the message middleware feeds back service acceptance prompt information to the electronic channel system.
Optionally, after the service configuration platform polls and scans the message middleware in real time to obtain a service order, the content of the service order is structured and then is stored in a service handling information table.
In this embodiment, the electronic channel system sends the service order to the message middleware, and the message topic may be: and when the business configuration platform polls and scans the message middleware in real time to obtain a business order, pulling the message according to the message subject 'bus i new create', and storing the structured message content into a business handling information table.
As shown in fig. 4, when performing service handling, the service configuration platform polls and scans the message middleware in real time to obtain a service order, packages information of the service order, and sends the service order to the service handling platform for service handling; and the service acceptance platform feeds back an acceptance result of the service order to the service configuration platform in real time, and the service configuration platform synchronizes the acceptance result to the message middleware.
In the embodiment, the service order is sent to the message middleware, the service configuration platform acquires the service order from the message middleware and then sends the service order to the service acceptance platform, and the acceptance result generated by the service acceptance platform is sent to the message middleware through the service configuration platform, that is, the message middleware is used for asynchronous and rapid processing, so that the order processing efficiency is improved.
As shown in fig. 5, the electronic channel system sends a service query request to the message middleware, and acquires and updates an acceptance result of the selected service from the message middleware. The service query request may include an order number, a mobile phone number, and the like. The acceptance result may include acceptance time, acceptance system, order status, failure cause, and the like. The order status includes creation, in-process, process success, process failure, and the like.
In the prior art, an electronic channel system directly performs service verification and service handling on a service handling platform, only when the service handling platform finishes processing, a handling result is returned to the electronic channel system, information of specific handling steps cannot be embodied, and the electronic channel system only records a handling log and does not record an order; the business acceptance platform records the accepted order, but does not have the capability of providing the order information for the client to inquire; the electronic channel system feeds back the business acceptance result to the user, but does not have the order query capability.
In the above embodiment, the service acceptance platform feeds back the acceptance result to the service configuration platform in real time, the service configuration platform synchronizes the acceptance result to the message middleware, the electronic channel system obtains the order acceptance condition from the message middleware, and updates the local order information, so that the user can perform order query in the electronic channel system. Namely, the business configuration platform provides order query service of the electronic channel system, and can query information such as order acceptance time, order state (in creation, in processing, successful processing, failed processing and the like), and acceptance progress of the order in real time. The full-scale query of the received order record and the online tracking of the received process are realized.
The telecommunication service processing method provided by the embodiment of the invention is described in detail above with reference to fig. 1 to 5. The following describes the electrical service processing system provided by the embodiment of the invention in detail with reference to fig. 6.
As shown in fig. 6, an embodiment of the present invention further provides a telecommunications service processing system, including: the system comprises an electronic channel system, a service configuration platform, a service acceptance platform and message middleware.
The electronic channel system sends a service verification request of the service selected by the user to the service configuration platform; the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system; when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system; the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance; the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
In the embodiment of the invention, the service check is directly called through synchronous service, and the service acceptance is asynchronously processed through message middleware; the electronic channel business handling order realizes the same scene of an electronic business order, the electronic channel business handling realizes the homogenization process with the electronic business order, the rapid configuration, the rapid online and the rapid handling of the business of the sales products are realized, the internal complex business specifications and operation steps are shielded, the business handling failure problem caused by user waiting and business rule limitation is avoided by adopting an easily understood language and form to be displayed to the consumers, and the user experience is greatly improved.
Optionally, the service configuration platform performs configuration packaging on the sales product, including: and the business configuration platform performs information packaging on the sales products and performs verification rule packaging on the sales products subjected to information packaging.
Optionally, the information encapsulation of the sales product by the service configuration platform includes: and the service configuration platform converts the technical language of the sales product into a service language.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, a division of a unit is merely a logical division, and an actual implementation may have another division, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed.
Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment of the present invention.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (10)
1. A method for processing telecommunications traffic, comprising:
the electronic channel system sends a service verification request of the service selected by the user to the service configuration platform;
the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system;
when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system;
the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
2. The method of claim 1, wherein the business configuration platform performs configuration packaging on the sales item, comprising:
and the business configuration platform performs information packaging on the sales products and performs verification rule packaging on the sales products subjected to information packaging.
3. The method of claim 2, wherein the business-configured platform performs information encapsulation on the sales item, comprising:
and the service configuration platform converts the technical language of the sales product into a service language.
4. The method of claim 1, wherein generating the service order for the selected service when the electronic channel system receives a service transaction request for the selected service comprises:
and when the electronic channel system receives the service transaction request of the selected service, acquiring verification result prompt information of the selected service, and if the verification is passed, generating a service order of the selected service.
5. The method according to any one of claims 1 to 4, wherein the service configuration platform polls and scans the message middleware in real time to obtain a service order, and stores the content of the service order into a service handling information table after structuring the content of the service order.
6. The method of any of claims 1 to 4, further comprising: the service acceptance platform feeds back an acceptance result of the service order to the service configuration platform in real time, and the service configuration platform synchronizes the acceptance result to the message middleware;
and the electronic channel system sends a service query request to the message middleware, and acquires and updates the acceptance result of the selected service from the message middleware.
7. The method of claim 6, wherein the acceptance results include acceptance time, acceptance system, order status, and failure reason.
8. A telecommunications service processing system, comprising: the system comprises an electronic channel system, a service configuration platform, a service acceptance platform and message middleware;
the electronic channel system sends a service verification request of the service selected by the user to the service configuration platform;
the service configuration platform checks the service checking request according to a checking rule and returns checking result prompt information to the electronic channel system;
when the electronic channel system receives the service handling request of the selected service, generating a service order of the selected service, and sending the service order to a message middleware, wherein the message middleware feeds back service handling prompt information to the electronic channel system;
the service configuration platform polls and scans the message middleware in real time to obtain a service order, and sends the service order to a service acceptance platform for service acceptance;
the service acceptance platform issues a service as a sales product to a service configuration platform in advance, the service configuration platform configures and encapsulates the sales product, and the configured and encapsulated sales product is issued to an electronic channel system.
9. The system of claim 8, wherein the service provisioning platform provisions packaging of the offering, comprising:
and the business configuration platform performs information packaging on the sales products and performs verification rule packaging on the sales products subjected to information packaging.
10. The method of claim 9, wherein the service provisioning platform performs information encapsulation on the sales item, comprising: and the service configuration platform converts the technical language of the sales product into a service language.
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| CN117580004A (en) * | 2023-10-23 | 2024-02-20 | 中移互联网有限公司 | Service processing method, device and system based on 5G message |
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