CN111291909A - Government affair service system based on intelligent management - Google Patents
Government affair service system based on intelligent management Download PDFInfo
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- CN111291909A CN111291909A CN201911283375.2A CN201911283375A CN111291909A CN 111291909 A CN111291909 A CN 111291909A CN 201911283375 A CN201911283375 A CN 201911283375A CN 111291909 A CN111291909 A CN 111291909A
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Abstract
The invention provides a government affair service system based on intelligent management. The system is applied to an unmanned service hall, the hall is divided into a hall entering area, a waiting area, a handling area and a hall leaving area, and the system comprises: the system comprises a background management system, an access control system, a monitoring system, a queuing and calling system, an intelligent interactive carrier and a service terminal, wherein the access control system, the monitoring system, the queuing and calling system, the intelligent interactive carrier and the service terminal are in communication connection with the background management system; the entrance guard system is arranged in the hall entering area and the hall leaving area and is used for completing the identity authentication and the number statistics of people entering the hall and leaving the hall; the monitoring system is arranged in each area of the hall and used for monitoring and recording the activity condition of people in the hall; the queuing and calling system is arranged in the waiting area and is used for completing service reservation to be handled; the intelligent interactive carrier moves in a handling area and an out-of-hall area and moves to a specified position according to the instruction of the background management system; the service terminal is arranged in the handling area and used for handling corresponding services by self.
Description
Technical Field
The invention belongs to the field of intelligent government affair service, is mainly applied to an unmanned service hall of government service, such as a tax-handling unmanned service hall, and particularly relates to a government affair service system based on intelligent management.
Background
The government affair service refers to administrative services such as permission, confirmation, sanction, reward, punishment and the like provided for social groups, enterprises and public institutions and individuals by all levels of governments, all related departments and public institutions according to laws and regulations. The government service events include administrative authority events and public service events.
At present, a plurality of local governments in the whole country establish a government hall, service needing to be handled by the masses is centralized to the government hall for unified handling, the masses can handle the service conveniently, and the masses can run legs less. However, people flow conditions in the government hall are complex and easily cause many problems, requirements for workers are large, and human resources are greatly wasted, so that in order to guarantee stable and orderly environment in the hall, the intelligent process of the government hall is promoted, efficient and comfortable environment handling is realized, the satisfaction degree of the public is improved, and the problem of insufficient resources is solved.
Disclosure of Invention
In order to promote the intelligent process of a government hall, realize efficient and comfortable handling environment, improve the satisfaction degree of the masses and solve the problem of power resource shortage, the invention provides a scheme of an unmanned service hall based on intelligent management.
The invention provides a government affair service system based on intelligent management, which is applied to an unmanned service hall, wherein the hall is divided into a hall entering area, a waiting area, a handling area and a hall leaving area, and the system comprises:
the system comprises a background management system, an access control system, a monitoring system, a queuing and calling system, an intelligent interactive carrier and a service terminal, wherein the access control system, the monitoring system, the queuing and calling system, the intelligent interactive carrier and the service terminal are in communication connection with the background management system;
the entrance guard system is arranged in the hall entering area and the hall leaving area and is used for completing the identity authentication and the number statistics of people entering the hall and leaving the hall;
the monitoring system is arranged in each area of the hall and used for monitoring and recording the activity condition of people in the hall;
the queuing and calling system is arranged in the waiting area and is used for completing service reservation to be handled;
the intelligent interactive carrier moves in a handling area and an out-of-hall area and moves to a specified position according to the instruction of the background management system;
the service terminal is arranged in the handling area and used for handling corresponding services by self.
Furthermore, the hall entering area, the waiting area, the handling area and the hall leaving area are separated by a physical isolation and an access control system.
Furthermore, the queuing and calling system can identify user identity information and send the user identity information and the reservation service information to the background management system.
Furthermore, the background management system manages the operation of the intelligent interactive carriers and the service terminals in a unified manner, and specifies the intelligent interactive carriers and the service terminals for the user according to the user identity information and the reservation service information.
Furthermore, the intelligent interactive carrier receives an instruction of the background management system, extracts the client identity information, the path planned by the background management system and the position of the service terminal, and sends the designated user to the designated service terminal.
Furthermore, the intelligent interactive vehicle comprises a passenger sensing module, an interactive display terminal and a card reading module;
reading a user identity card through a card reading module, and starting a vehicle after identifying the user identity;
the passenger sensing module is used for sensing the riding gesture of a user;
and the interactive display terminal is used for realizing remote video call help and information preprocessing.
Further, the service terminal is in communication connection with the background management system, and the service terminal comprises:
the business handling module is used for providing business handling service for the user;
and the state monitoring module is used for detecting the states of all parts, bills and paper stocks of the service terminal and sending a prompt to the background management system.
Further, the background management system compares the staff entering the hall with the booked staff in real time, and when the number of the booked staff is smaller than the number of the staff entering the hall and reaches the preset time, the background management system sends out early warning and records abnormal data.
Further, the background management system plans the maintenance frequency of the equipment according to the historical people flow data.
Further, the background management system distributes the service terminals with reasonable storage according to the historical data of the user.
The government affair service system based on intelligent management is used in an unmanned service hall, and functions are optimized and region division is more reasonable by physically isolating each region and dividing an access control system. The intelligent interactive vehicles in the handling area run according to the route planned by the system, so that the indoor people flow distribution condition is greatly improved, and the service experience and satisfaction degree are improved. Through intelligent management, the situation of manpower resource shortage is solved, and the government hall is safe and controllable.
Drawings
The above and other objects, features and advantages of the present disclosure will become more apparent by describing in greater detail exemplary embodiments thereof with reference to the attached drawings, in which like reference numerals generally represent like parts throughout.
Fig. 1 shows a block diagram of the components of an intelligently managed government affairs service system according to an embodiment of the present invention.
Fig. 2 shows a work flow diagram of the intelligently managed government affairs service system according to the embodiment of the invention.
Detailed Description
Preferred embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While the preferred embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As shown in fig. 1, the present invention provides a government affairs service system based on intelligent management, which is applied to an unmanned service hall, wherein the hall is divided into a hall entering area, a waiting area, a handling area and a hall leaving area, and the system comprises:
the system comprises a background management system, an access control system, a monitoring system, a queuing and calling system, an intelligent interactive carrier and a service terminal, wherein the access control system, the monitoring system, the queuing and calling system, the intelligent interactive carrier and the service terminal are in communication connection with the background management system;
the entrance guard system is arranged in the hall entering area and the hall leaving area and is used for completing the identity authentication and the number statistics of people entering the hall and leaving the hall;
the monitoring system is arranged in each area of the hall and used for monitoring and recording the activity condition of people in the hall;
the queuing and calling system is arranged in the waiting area and is used for completing service reservation to be handled;
the intelligent interactive carrier moves in a handling area and an out-of-hall area and moves to a specified position according to the instruction of the background management system;
the service terminal is arranged in the handling area and used for handling corresponding services by self.
Specifically, according to one embodiment of the invention, the government affair service system based on intelligent management is applied to an unattended tax hall.
Entering a hall area: the user enters the hall after finishing the comparison and identification of the images by brushing the identity card through the access control system, and the background management system finishes the counting of the number of people entering the hall and the identity recording.
A waiting area: and the user finishes the service reservation to be handled in the queuing and calling system, and waits for the system to call the number after taking the number in the queuing and calling system. And the queuing and calling system sends the user identity information and the information of the reserved transaction service to the background management system. And the background management system uniformly manages the business handling sequence of all users and distributes intelligent interactive carriers and service terminals for the users. For example, the background management system distributes service terminals with reasonable inventory according to the historical transaction data of the users. For the user handling the business for the first time, the service terminal can be randomly distributed.
And the background management system compares the number of the persons entering the hall with the number of the persons handling the reservation in real time, and records abnormal data and saves and backs up the monitoring system data of the corresponding time period when the number of the persons in the hall is less than that of the persons entering the hall and the preset time is reached.
Tax handling area: after queuing up to the number, the user swipes the identity card to pass through the entrance guard, and enters the intelligent interactive carrier waiting before the entrance guard. The intelligent interactive carrier receives an instruction of the background management system, extracts the client identity information, the path planned by the background management system and the position of the service terminal, and sends the designated user to the designated service terminal.
The intelligent interactive carrier comprises a passenger sensing module, an interactive display terminal and a card reading module. And reading the user identity card through the card reading module, identifying the user identity, comparing the user identity information with the user identity information sent by the background management system, and starting the vehicle after the user identity card passes the verification. The passenger sensing module is used for sensing the riding posture of the user, ensuring the riding safety of the passenger, limiting the user to be separated from the intelligent interactive carrier, and completing business handling on the intelligent interactive carrier in the tax handling area by the user in the whole course, thereby ensuring the well-ordered sequence in the hall.
And the interactive display terminal is used for realizing remote video call help and information preprocessing. When the user encounters a problem in handling the business, the user can obtain help through the video connection between the interactive display terminal of the intelligent interactive carrier and the client personnel, and also can submit suggestion feedback or suggestions through the interactive display terminal.
The intelligent interactive carrier handles business before going to the reserved service terminal according to the path distributed by the background management system, and the mobile path planning and distribution are completed by the background management system, so that better planning guidance is facilitated, and the order and the high efficiency in the region are ensured. For example, the intelligent interactive vehicle may be a manned intelligent vehicle, and such unmanned intelligent vehicles are common and are not described herein.
The service terminal is in communication connection with the background management system and comprises:
the business handling module is used for providing business handling service for the user;
and the state monitoring module is used for detecting the states of all parts, bills and paper stocks of the service terminal and sending a prompt to the background management system.
The service terminal can be various existing self-service terminals, and details are not repeated here.
Leaving the hall area: after the user finishes tax handling, the intelligent interactive carrier drives to the area away from the hall according to the instruction of the background management system, the user leaves the intelligent interactive carrier, the identity card is swiped and leaves the tax handling hall through entrance guard, and self-service tax handling is finished.
The number of the personnel leaving the waiting area is recorded by the background management system, the personnel number in the waiting area is compared, if a large difference exists, the background management system warns a large number of personnel in the waiting area to be detained after a set time period is reached, and management personnel can conveniently know the situation. In addition, when the number of times of repetition is preset for personnel who repeatedly enter and leave the hall and do not handle business, the background management system gives an early warning to remind the personnel of keeping information, and the maintenance and repair frequency of the hall can be arranged and adjusted according to daily people flow data.
Fig. 2 shows a work flow diagram of the intelligently managed government affairs service system according to the embodiment of the invention. As shown in fig. 2, the government affairs service system of the present embodiment is an unattended hall for self-service tax handling.
Firstly, a user enters a hall after finishing image comparison and identification by swiping an identity card through an access control system, and a background management system finishes the counting of the number of people entering the hall and identity recording.
And the user completes the service reservation to be handled in the queuing and calling system of the waiting area, and waits for the system to call the number.
And the background management system compares the number of the persons entering the hall with the number of the persons handling the reservation in real time, and records abnormal data and saves and backs up the monitoring system data of the corresponding time period when the number of the persons in the hall is less than that of the persons entering the hall and the preset time is reached.
And the background management system distributes the service terminals with reasonable storage according to the historical data of the user. For the user handling the business for the first time, the service terminal can be randomly distributed.
After queuing up to the number, the user swipes the identity card to pass through the entrance guard, and enters the intelligent interactive carrier waiting before the entrance guard. And the intelligent interactive carrier handles the business before going to the reserved service terminal according to the path distributed by the background management system. And after the user finishes tax handling, the intelligent interactive carrier drives to the out-of-hall area according to the instruction of the background management system.
And the user leaves the intelligent interactive carrier, swipes the identity card and leaves the tax hall through the entrance guard, and thus the self-service tax handling is completed.
The background management system records the number of the personnel leaving the waiting area, compares the number of the personnel leaving the waiting area, and warns a large number of the personnel staying in the waiting area after a set time interval is reached if a large difference exists.
And the background management system arranges and adjusts the maintenance and repair frequency of the hall according to the daily people flow data.
The government affair service system based on intelligent management improves user experience and satisfaction degree, solves the problem of shortage of human resources, enables a service hall to be safe and controllable, and promotes intelligent construction of the service hall.
Having described embodiments of the present disclosure, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen in order to best explain the principles of the embodiments, the practical application, or improvements made to the technology in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.
Claims (10)
1. The utility model provides a government affairs service system based on intelligent management which characterized in that, this system is applied to unmanned service hall, and the hall divide into room district, waiting area, district of handling, leaves the room district, and this system includes:
the system comprises a background management system, an access control system, a monitoring system, a queuing and calling system, an intelligent interactive carrier and a service terminal, wherein the access control system, the monitoring system, the queuing and calling system, the intelligent interactive carrier and the service terminal are in communication connection with the background management system;
the entrance guard system is arranged in the hall entering area and the hall leaving area and is used for completing the identity authentication and the number statistics of people entering the hall and leaving the hall;
the monitoring system is arranged in each area of the hall and used for monitoring and recording the activity condition of people in the hall;
the queuing and calling system is arranged in the waiting area and is used for completing service reservation to be handled;
the intelligent interactive carrier moves in a handling area and an out-of-hall area and moves to a specified position according to the instruction of the background management system;
the service terminal is arranged in the handling area and used for handling corresponding services by self.
2. The government affair service system based on intelligent management according to claim 1, wherein the entrance area, the waiting area, the handling area and the exit area are separated by a physical isolation and entrance guard system.
3. The government affair service system based on intelligent management according to claim 1, wherein the queuing and calling system can identify user identity information and send the user identity information and reservation service information to the background management system.
4. The government affair service system based on intelligent management according to claim 3, wherein the background management system uniformly manages the operation of the plurality of intelligent interactive vehicles and the plurality of service terminals, and the intelligent interactive vehicles and the service terminals are designated for the user according to the user identity information and the reservation service information.
5. The government affair service system based on intelligent management according to claim 1, wherein the intelligent interactive vehicle receives an instruction from the background management system, extracts the customer identity information, the path planned by the background management system and the location of the service terminal, and delivers the specified user to the specified service terminal.
6. The intelligent management-based government affairs service system according to claim 5, wherein the intelligent interactive vehicle comprises a passenger sensing module, an interactive display terminal and a card reading module;
reading a user identity card through a card reading module, and starting a vehicle after identifying the user identity;
the passenger sensing module is used for sensing the riding gesture of a user;
and the interactive display terminal is used for realizing remote video call help and information preprocessing.
7. The government affair service system based on intelligent management according to claim 1, wherein the service terminal is in communication connection with the background management system, and comprises:
the business handling module is used for providing business handling service for the user;
and the state monitoring module is used for detecting the states of all parts, bills and paper stocks of the service terminal and sending a prompt to the background management system.
8. The government affair service system based on intelligent management according to claim 1, wherein the background management system compares the staff entering the hall with the booked staff, and when the number of booked staff is less than the number of staff entering the hall for a preset time, the background management system gives an early warning and records abnormal data.
9. The government affairs service system based on intelligent management according to claim 1, wherein the background management system plans the maintenance frequency of the equipment according to historical people flow data.
10. The government affair service system based on intelligent management according to claim 1, wherein the background management system distributes service terminals with reasonable inventory according to user historical transaction data.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201911283375.2A CN111291909A (en) | 2019-12-13 | 2019-12-13 | Government affair service system based on intelligent management |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911283375.2A CN111291909A (en) | 2019-12-13 | 2019-12-13 | Government affair service system based on intelligent management |
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| CN111291909A true CN111291909A (en) | 2020-06-16 |
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| CN201911283375.2A Pending CN111291909A (en) | 2019-12-13 | 2019-12-13 | Government affair service system based on intelligent management |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113031922A (en) * | 2021-03-09 | 2021-06-25 | 广东金赋科技股份有限公司 | Intelligent service system for hall informatization |
| CN115410308A (en) * | 2022-08-02 | 2022-11-29 | 浪潮软件股份有限公司 | Method and device for reasonably utilizing unattended self-service terminal |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101799949A (en) * | 2010-03-24 | 2010-08-11 | 上海恰吉商务咨询有限公司 | Method for queuing |
| CN107292605A (en) * | 2017-06-26 | 2017-10-24 | 王英 | A kind of novel intelligent electric power self-help intelligent business equipment |
-
2019
- 2019-12-13 CN CN201911283375.2A patent/CN111291909A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101799949A (en) * | 2010-03-24 | 2010-08-11 | 上海恰吉商务咨询有限公司 | Method for queuing |
| CN107292605A (en) * | 2017-06-26 | 2017-10-24 | 王英 | A kind of novel intelligent electric power self-help intelligent business equipment |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113031922A (en) * | 2021-03-09 | 2021-06-25 | 广东金赋科技股份有限公司 | Intelligent service system for hall informatization |
| CN115410308A (en) * | 2022-08-02 | 2022-11-29 | 浪潮软件股份有限公司 | Method and device for reasonably utilizing unattended self-service terminal |
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