CN111275218A - Vehicle maintenance appointment system and method - Google Patents

Vehicle maintenance appointment system and method Download PDF

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Publication number
CN111275218A
CN111275218A CN201811475116.5A CN201811475116A CN111275218A CN 111275218 A CN111275218 A CN 111275218A CN 201811475116 A CN201811475116 A CN 201811475116A CN 111275218 A CN111275218 A CN 111275218A
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vehicle
maintenance
spare part
time
appointment
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尚军辉
席文娟
尚军刚
付朝辉
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Zhejiang Geely Holding Group Co Ltd
Geely Automobile Research Institute Ningbo Co Ltd
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Zhejiang Geely Holding Group Co Ltd
Geely Automobile Research Institute Ningbo Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

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Abstract

The invention relates to a vehicle maintenance appointment system and a method, wherein the system comprises: the system comprises a vehicle-mounted T-BOX, a vehicle networking service platform, a client and a sales management platform, wherein the vehicle-mounted T-BOX, the client and the sales management platform are all in communication connection with the vehicle networking service platform; the client comprises an appointment request generation module used for generating an appointment request for vehicle maintenance; the car networking service platform includes: the system comprises a reservation request processing module and a reservation reminding module; the sales management platform comprises: spare part management module and time cost prediction module. The invention can save the time of maintenance and improve the maintenance quality and the maintenance efficiency.

Description

Vehicle maintenance appointment system and method
Technical Field
The invention relates to the technical field of vehicle networking, in particular to a vehicle maintenance appointment system and a vehicle maintenance appointment method.
Background
In the scheme at the present stage, when a user needs to make a vehicle maintenance reservation, most of the users make a call to a 4S point to make a reservation for approximate maintenance time in advance, but due to human factors, sudden factors and the like, the user still needs to queue after arriving at a 4S store, the user may need to wait for a long time, and meanwhile, a warehouse cannot guarantee that spare parts which the user needs to replace, so that the time of the user is wasted. In addition, because the client does not know the professional knowledge of the automobile, individual 4S stores may be filled with the knowledge, so that economic loss is brought to the client, and hidden quality danger is brought to the automobile.
In view of the defects in the prior art, the invention provides a vehicle maintenance reservation system and a vehicle maintenance reservation method, which can enable a user to easily reserve vehicle maintenance and improve the maintenance efficiency and the maintenance quality.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide a vehicle maintenance reservation system and method, which make a quick reservation for vehicle maintenance through a client, and at the same time check whether there are replaceable spare parts, the prices of the spare parts, information of maintenance personnel, etc., thereby saving the time for maintenance and improving the quality and efficiency of maintenance.
In order to solve the above technical problem, in a first aspect, the present invention provides a vehicle repair and maintenance reservation system, the system including:
the system comprises a vehicle-mounted T-BOX, a vehicle networking service platform, a client and a sales management platform, wherein the vehicle-mounted T-BOX, the client and the sales management platform are all communicated with the vehicle networking service platform;
the client comprises:
a reservation request generation module for generating a reservation request for vehicle service, the reservation request comprising: appointment time, maintenance personnel, maintenance items and the name of a spare part to be replaced;
the car networking service platform includes: the reservation request processing module is used for judging whether the maintenance personnel are idle at the reservation time according to the reservation request; if not, readjusting the appointment time and/or the maintenance personnel;
the reservation reminding module is used for sending vehicle maintenance reminding to a user at a preset time point before the reservation time;
the sales management platform comprises:
the spare part management module is used for inquiring whether a corresponding pre-stored spare part exists in the spare part warehouse or not;
and the time fee prediction module is used for predicting the time length and the cost required by the completion of the maintenance according to the reservation request.
Further, the vehicle-mounted T-BOX comprises a self-checking module, wherein the self-checking module is used for detecting the vehicle and outputting a detection result, so that a user can judge whether maintenance appointment is needed or not according to the detection result.
Preferably, the spare part management module includes:
the searching module is used for determining the model of the spare part to be replaced according to the vehicle information acquired from the Internet of vehicles service platform and the name of the spare part to be replaced; searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword;
and the allocation module is used for sending a spare part scheduling request to a scheduling system when the spare part warehouse does not have a pre-stored spare part with the same model as the to-be-replaced spare part, and predicting the time from the pre-stored spare part to the warehouse.
Further, the appointment reminding module comprises:
the calendar association module is used for associating the appointment time with the calendar when the appointment is successful;
the time pre-estimating module is used for pre-estimating the driving time required by the user to drive to the maintenance point on the appointment day according to the distance between the position of the user and the maintenance point and the road condition information;
the reminding sending module is used for sending a reminding message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
Preferably, the car networking service platform further comprises a navigation module, and the navigation module is used for issuing navigation information to the client or the vehicle-mounted multimedia host when detecting that the distance between the client and the vehicle is smaller than the first distance.
In a second aspect, the present invention provides a vehicle repair and maintenance appointment method, comprising:
generating a reservation request for vehicle service, the reservation request comprising: appointment time, maintenance personnel, maintenance items and the name of a spare part to be replaced;
judging whether the maintenance personnel are idle at the reservation time or not according to the reservation request; if not, readjusting the appointment time and/or the maintenance personnel;
inquiring whether a corresponding pre-stored spare part exists in a spare part warehouse, and accepting a vehicle maintenance appointment when the pre-stored spare part exists;
predicting the time length and the cost required by the completion of the maintenance according to the reservation request;
and sending a vehicle maintenance prompt to a user at a preset time point before the appointment time.
Further, generating a vehicle service reservation request further comprises:
and detecting the vehicle and outputting a detection result so that a user can judge whether maintenance reservation is needed or not according to the detection result.
Preferably, the querying whether there is a corresponding pre-stored spare part in the spare part warehouse, and when the pre-stored spare part exists, accepting the vehicle maintenance reservation includes:
determining the model of the spare part to be replaced according to the vehicle information acquired from the Internet of vehicles service platform and the name of the spare part to be replaced; searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword;
and when the spare parts are not prestored in the spare part warehouse, wherein the type of the spare parts is the same as that of the spare parts to be replaced, sending a spare part scheduling request to a scheduling system, and predicting the time from the prestored spare parts to the warehouse.
Further, the sending a vehicle service reminder to a user at a preset time point before the scheduled time comprises:
when the appointment is successful, associating the appointment time with a calendar;
on the appointment day, the driving time required for the user to drive to the maintenance point is estimated according to the distance between the position of the user and the maintenance point and the road condition information;
sending a reminding message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
Preferably, the method further comprises:
and when the fact that the distance between the client and the vehicle is smaller than the first distance is detected, the navigation information is issued to the client and/or the vehicle-mounted multimedia host.
The embodiment of the invention has the following beneficial effects:
the method comprises the steps of judging whether conditions in the reservation request can be met or not according to the reservation request sent by the client, and informing a user to reselect reservation time and/or related maintenance personnel when the conditions in the reservation request cannot be met; when the spare parts need to be replaced, inquiring whether the spare parts are prestored in a spare part warehouse; predicting the time length and the cost required by the completion of the maintenance according to the reservation request; after the appointment is completed, a vehicle service reminder is sent to the user at a preset point in time prior to the appointment time. The invention can realize that the user can make an appointment for vehicle maintenance in advance according to the time of the user, and can select maintenance personnel approved by the user; when the spare parts need to be replaced, whether the spare parts exist in advance can be checked; then, according to an appointment request submitted by a user, displaying the maintenance working hour cost, the spare part cost and the maintenance duration, so that the user can know the cost and the duration of the whole maintenance process; and when the reservation is successful, reminding the user before the reservation time and setting a navigation route for the user. The invention ensures that the user can directly maintain the product without waiting in line at the maintenance point, improves the maintenance efficiency and quality, and simultaneously can improve the added value of the product and the satisfaction degree of the customer.
Drawings
FIG. 1 is a schematic diagram of a vehicle service reservation system according to an embodiment of the present invention;
FIG. 2 is a block diagram of a client architecture provided by an embodiment of the invention;
FIG. 3 is a block diagram of a service platform of the Internet of vehicles according to an embodiment of the present invention;
FIG. 4 is a block diagram of an appointment reminder module according to an embodiment of the present invention;
FIG. 5 is a block diagram of a sales management platform according to an embodiment of the present invention;
FIG. 6 is a block diagram of a spare part management module according to an embodiment of the present invention;
FIG. 7 is a flowchart of a vehicle service appointment method according to an embodiment of the present invention;
FIG. 8 is a schematic diagram of a user making a vehicle service reservation through a client according to an embodiment of the present invention;
FIG. 9 is a flow chart of a user selecting a service person provided by an embodiment of the invention;
fig. 10 is a flowchart of a pre-stored spare part query method according to an embodiment of the present invention;
FIG. 11 is a flowchart of a vehicle maintenance reminding method according to an embodiment of the present invention;
fig. 12 is a schematic diagram of an implementation of appointment reminding and navigation by the car networking service platform according to the embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings. It is to be understood that the described embodiments are merely a few embodiments of the invention, and not all embodiments. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
An embodiment of the present invention provides a vehicle maintenance reservation system, please refer to fig. 1, the system includes a vehicle-mounted T-BOX 110, a vehicle networking service platform 120, a client 130, and a sales management platform 140, and the vehicle-mounted T-BOX 110, the client 130, and the sales management platform 140 are all in communication connection with the vehicle networking service platform 120. The car networking service platform 120 is also called a CSP background server, which is referred to as a background server for short, and the background server may be a server, a server cluster composed of a plurality of servers, or a cloud computing service center. In this embodiment, the client 130 may be a vehicle networking client APP installed on a mobile terminal device, and the terminal device may be but is not limited to a mobile terminal device such as a mobile phone and a tablet computer; and the user creates an account and a password to log in the client APP through personal information when the Internet of vehicles is started. The vehicle-mounted T-BOX 110 has a built-in SIM card (similar to a mobile phone card) to enable internet access, and can upload vehicle information to the car networking service platform 120. The sales management platform 140, also called DMS, is a sales management system of the 4S shop.
In order to make a maintenance reservation for a vehicle, the system further includes:
as shown in fig. 2, the client 130 includes:
a reservation request generating module 210, configured to generate a reservation request for vehicle maintenance, where the reservation request includes: appointment time, maintenance personnel, maintenance items and the name of the spare part to be replaced.
As shown in fig. 3, the internet of vehicles service platform 120 includes:
a reservation request processing module 310, configured to determine whether the maintenance staff is idle at the reservation time according to the reservation request; and if not, readjusting the appointment time and/or the maintenance personnel.
And the appointment reminding module 320 is used for sending vehicle maintenance reminding to the user at a preset time point before the appointment time.
And the navigation module 330 is configured to issue navigation information to the client or the vehicle-mounted multimedia host when detecting that the distance between the client and the vehicle is smaller than the first distance.
Referring to fig. 4, the appointment reminding module 320 specifically includes the following structure:
and a calendar associating module 410, configured to associate the appointment time with a calendar when the appointment is successful.
The time estimation module 420 is configured to estimate a driving time required for the user to drive to the maintenance point on the appointment day according to a distance between the user location and the maintenance point and the road condition information.
A reminder sending module 430, configured to send a reminder message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
As shown in fig. 5, the sales management platform 140 includes:
the spare part management module 510 is configured to query whether there is a corresponding pre-stored spare part in the spare part warehouse.
And a time and fee forecasting module 520 for forecasting the time and fee required by the maintenance according to the reservation request.
Specifically, referring to fig. 6, the spare part management module 510 specifically includes the following structures:
the searching module 610 is used for determining the model of the spare part to be replaced according to the vehicle information acquired from the internet of vehicles service platform and the name of the spare part to be replaced; and searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword.
And the allocating module 620 is configured to send a spare part scheduling request to a scheduling system when there is no pre-stored spare part in the spare part warehouse, where the pre-stored spare part has the same model as the to-be-replaced spare part, and predict the time from the pre-stored spare part to the warehouse.
In this embodiment, when the spare part is pre-stored in the library, a pre-stored spare part to library prompting message may be sent to the user.
In a specific implementation process, before a user generates a vehicle maintenance reservation request through a client APP, the user needs to determine whether reservation is needed according to a judgment result of a vehicle, and the result may be that the user judges whether the current vehicle needs to be maintained in a perfect state according to own experience and automobile instrument indication, but such manual judgment may have a certain error or inaccurate judgment, so the system may further have the following structure:
the vehicle-mounted T-BOX 110 includes a self-checking module, and the self-checking module is configured to detect a vehicle and output a detection result, so that a user determines whether a maintenance reservation needs to be made according to the detection result. The related data obtained through the vehicle self-inspection is accurate and specific, and the user can conveniently judge the final vehicle state.
The embodiment of the invention provides a vehicle maintenance appointment system, which can realize that a user can make an appointment for vehicle maintenance in advance according to own time, and can select maintenance personnel approved by the user; when the spare parts need to be replaced, whether the spare parts exist in advance can be checked; then, according to an appointment request submitted by a user, displaying the maintenance working hour cost, the spare part cost and the maintenance duration, so that the user can know the cost and the duration of the whole maintenance process; and when the reservation is successful, reminding the user before the reservation time and setting a navigation route for the user.
Referring to fig. 7, a vehicle maintenance scheduling method is shown, which is implemented based on the above system, and includes:
s710, generating a reservation request for vehicle maintenance, wherein the reservation request comprises: appointment time, maintenance personnel, maintenance items and the name of the spare part to be replaced.
The vehicle maintenance reservation request is generated by a user through a client, the basis for initiating the reservation request is the state information of the current vehicle, the state information of the current vehicle can be obtained and judged by the user according to the prompt of an instrument panel and experience, or the vehicle self-inspection is adopted, namely, the vehicle is detected and the detection result is output, so that the user judges whether the maintenance reservation is needed or not according to the detection result.
S720, judging whether the maintenance personnel are idle at the reservation time according to the reservation request; and if not, readjusting the appointment time and/or the maintenance personnel.
The schematic diagram that the user makes an appointment through cell-phone APP can be seen in FIG. 8, the user opens cell-phone APP, clicks the maintenance appointment menu, selects the time of maintenance, can be accurate to the hour, for example, the appointment time in FIG. 8: XX in 11 month of 2018, XX in XX; after selecting the time, the user selects the authorized service technician, and if the authorized service technician has been offered/taken a break at the time, the free time of the technician can be seen in between, and the user is to find the service of the technician, and to authorize the service skill of the technician, the reservation time is readjusted according to the time of the technician, and the specific process is shown in fig. 9.
And S730, inquiring whether corresponding pre-stored spare parts exist in the spare part warehouse, and accepting vehicle maintenance reservation when the pre-stored spare parts exist.
Referring to fig. 10, a flow chart of a pre-stored spare part query method is shown, including:
s1010, determining the model of the spare part to be replaced according to the vehicle information acquired from the Internet of vehicles service platform and the name of the spare part to be replaced; and searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword.
Since the car networking service platform is in communication connection with the vehicle-mounted T-BOX, the car networking service platform can acquire detailed information of the vehicle through the vehicle-mounted T-BOX, for example, the model of the current vehicle is 'Jili 2018 model XX model', the sales management platform acquires the model information and the name of the spare part to be replaced from the car networking service platform, and the specific model of the spare part to be replaced can be determined.
After the model of the spare part to be replaced is determined, the model of the spare part to be replaced is used as a key word to search in a spare part warehouse, wherein the model can be a spare part system of a 4S shop, the result is displayed on a mobile phone interface, and detailed reference is made to a figure 9. Therefore, the spare part system is used for inquiring, data can be confirmed quickly and efficiently, and the situation that the user finds no spare part after arriving at a 4S store is effectively prevented.
S1020, when the spare parts warehouse does not have the pre-stored spare parts with the same types as the spare parts to be replaced, sending a spare part scheduling request to a scheduling system, and predicting the time of the pre-stored spare parts to the warehouse.
For the case where there is no stock in the current spare part warehouse, a spare part scheduling request may be initiated by the scheduling system. If the user wants to wait for the spare parts of the model to arrive at the spare part warehouse through scheduling, relevant items in the reservation request, such as reservation time, relevant maintenance personnel and the like, can be modified according to the pre-stored spare part-to-warehouse time. In this embodiment, when the spare part is pre-stored in the library, a message for prompting the user to pre-store the spare part in the library may be sent.
And S740, predicting the time length and the cost required by the maintenance according to the reservation request.
When each item in the reservation request meets the condition, the sales management platform predicts the time length and the cost required by the maintenance, sends the time length and the cost to the user through the Internet of vehicles service platform, and displays the time length and the cost on a client interface, wherein the cost comprises the labor hour cost, the spare part cost and the like.
And S750, sending a vehicle maintenance prompt to a user at a preset time point before the appointment time.
Referring to fig. 11, a vehicle maintenance reminding method is shown, which includes:
and S1110, when the appointment is successful, associating the appointment time with a calendar.
The Internet of vehicles service platform associates the appointment time in the request of successful appointment with the calendar, so that the reminding information can be sent to the user before the appointment time.
And S1120, on the appointment day, predicting the driving time required by the user to drive to the maintenance point according to the distance between the position of the user and the maintenance point and the road condition information.
Because the car networking service platform communicates with the client, the car networking service platform can acquire the position of the client, namely the position information of the user in real time.
S1130, sending a reminding message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
Assuming that the driving time is 45min, the Internet of vehicles service platform can send a reminding message to the user 1 hour in advance; assuming that the driving time is 120min, the vehicle networking service platform can send a reminding message to the user 2.5 hours in advance. Meanwhile, the mobile phone can start ring tone when receiving the reminding message, and carry out sound and text reminding at the same time. If the time required by driving is close, the Internet of vehicles service platform detects that the user does not start, and reminds the user to start again as soon as possible.
In addition, the vehicle maintenance scheduling method may further include:
and when the vehicle networking service platform detects that the distance between the client and the vehicle is less than the first distance, the navigation information is sent to the client and/or the vehicle-mounted multimedia host.
Referring to fig. 12, a schematic diagram of the car networking service platform implementing appointment reminder and route navigation is shown. The position of the client CAN be obtained through communication between the vehicle networking service platform and the client, the position of the vehicle CAN be obtained through communication between the vehicle-mounted T-BOX and the vehicle networking service platform, for example, when the distance between the client and the vehicle is less than 20m, the vehicle networking service platform sends navigation information from the current position of the vehicle to a 4S store to the vehicle-mounted T-BOX, the vehicle-mounted T-BOX sends the navigation information to a vehicle MMI (multimedia interaction) through a CAN bus, and a user gets on the vehicle for direct navigation to plan a fastest and most economical route; the car networking service platform can also directly send the navigation information to the client, so that the user can navigate through the mobile phone. By planning the navigation route in advance, the user can save navigation time and quickly reach the 4S shop.
The embodiment provides a vehicle maintenance appointment method, which can be used for realizing that a user makes an appointment for vehicle maintenance in advance according to own time and can select maintenance personnel approved by the user; when the spare parts need to be replaced, whether the spare parts exist in advance can be checked; then, according to an appointment request submitted by a user, displaying the maintenance working hour cost, the spare part cost and the maintenance duration, so that the user can know the cost and the duration of the whole maintenance process; and when the reservation is successful, reminding the user before the reservation time and setting a navigation route for the user.
Any method provided in the above embodiments is implemented based on the system provided in the above embodiments, and details of relevant technologies of the system and the method in the above embodiments can be referred to each other.
The invention ensures that a user can not go out of home, easily reserves vehicle maintenance and saves time of the user; the user selects an approved maintenance master, and the maintenance quality is improved; the sale bright points are increased, the added value of products is improved, and the customer satisfaction is improved; the maintenance content is more transparent, the original factory spare parts can be guaranteed to be used, and the user is effectively prevented from being deceived by the 4S shop.
The present specification provides method steps as described in the examples or flowcharts, but may include more or fewer steps based on routine or non-inventive labor. The steps and sequences recited in the embodiments are but one manner of performing the steps in a multitude of sequences and do not represent a unique order of performance. In the actual system or interrupted product execution, it may be performed sequentially or in parallel (e.g., in the context of parallel processors or multi-threaded processing) according to the embodiments or methods shown in the figures.
Those of skill would further appreciate that the various illustrative components and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims (10)

1. A vehicle service reservation system, the system comprising: the system comprises a vehicle-mounted T-BOX, a vehicle networking service platform, a client and a sales management platform, wherein the vehicle-mounted T-BOX, the client and the sales management platform are all communicated with the vehicle networking service platform;
the client comprises:
a reservation request generation module for generating a reservation request for vehicle service, the reservation request comprising: appointment time, maintenance personnel, maintenance items and the name of a spare part to be replaced;
the car networking service platform includes:
the reservation request processing module is used for judging whether the maintenance personnel are idle at the reservation time according to the reservation request; if not, readjusting the appointment time and/or the maintenance personnel;
the reservation reminding module is used for sending vehicle maintenance reminding to a user at a preset time point before the reservation time;
the sales management platform comprises:
the spare part management module is used for inquiring whether a corresponding pre-stored spare part exists in the spare part warehouse or not;
and the time fee prediction module is used for predicting the time length and the cost required by the completion of the maintenance according to the reservation request.
2. The vehicle maintenance appointment system according to claim 1, wherein the vehicle-mounted T-BOX comprises a self-check module, and the self-check module is configured to check the vehicle and output a check result, so that a user determines whether a maintenance appointment is needed according to the check result.
3. The vehicle repair and maintenance appointment system according to claim 1, wherein the spare part management module comprises:
the searching module is used for determining the model of the spare part to be replaced according to the vehicle information acquired from the Internet of vehicles service platform and the name of the spare part to be replaced; searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword;
and the allocation module is used for sending a spare part scheduling request to a scheduling system when the spare part warehouse does not have a pre-stored spare part with the same model as the to-be-replaced spare part, and predicting the time from the pre-stored spare part to the warehouse.
4. The vehicle service and maintenance appointment system of claim 1, wherein the appointment reminder module comprises:
the calendar association module is used for associating the appointment time with the calendar when the appointment is successful;
the time pre-estimating module is used for pre-estimating the driving time required by the user to drive to the maintenance point on the appointment day according to the distance between the position of the user and the maintenance point and the road condition information;
the reminding sending module is used for sending a reminding message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
5. The vehicle maintenance reservation system according to claim 1, wherein the service platform of the internet of vehicles further comprises a navigation module, and the navigation module is configured to issue navigation information to the client or the vehicle-mounted multimedia host when detecting that the distance between the client and the vehicle is smaller than the first distance.
6. A vehicle maintenance scheduling method based on the vehicle maintenance scheduling system according to any one of claims 1 to 5, characterized by comprising:
generating a reservation request for vehicle service, the reservation request comprising: appointment time, maintenance personnel, maintenance items and the name of a spare part to be replaced;
judging whether the maintenance personnel are idle at the reservation time or not according to the reservation request; if not, readjusting the appointment time and/or the maintenance personnel;
inquiring whether a corresponding pre-stored spare part exists in a spare part warehouse, and accepting a vehicle maintenance appointment when the pre-stored spare part exists;
predicting the time length and the cost required by the completion of the maintenance according to the reservation request;
and sending a vehicle maintenance prompt to a user at a preset time point before the appointment time.
7. The vehicle service reservation method according to claim 6, wherein generating a reservation request for vehicle service further comprises:
and detecting the vehicle and outputting a detection result so that a user can judge whether maintenance reservation is needed or not according to the detection result.
8. The vehicle maintenance scheduling method according to claim 6, wherein the inquiring of the spare part warehouse is performed to determine whether there is a corresponding pre-stored spare part, and when the pre-stored spare part exists, the accepting of the vehicle maintenance scheduling includes:
determining the model of the spare part to be replaced according to the vehicle information acquired from the Internet of vehicles service platform and the name of the spare part to be replaced; searching in the spare part warehouse by taking the model of the spare part to be replaced as a keyword;
and when the spare parts are not prestored in the spare part warehouse, wherein the type of the spare parts is the same as that of the spare parts to be replaced, sending a spare part scheduling request to a scheduling system, and predicting the time from the prestored spare parts to the warehouse.
9. The vehicle service reservation method according to claim 6, wherein the sending a vehicle service reminder to a user at a preset time point before the reservation time comprises:
when the appointment is successful, associating the appointment time with a calendar;
on the appointment day, the driving time required for the user to drive to the maintenance point is estimated according to the distance between the position of the user and the maintenance point and the road condition information;
sending a reminding message to the client at a preset time point before the appointment time; and the time interval between the preset time point and the reserved time is greater than the driving time.
10. The vehicle service appointment method according to claim 6, further comprising:
and when the fact that the distance between the client and the vehicle is smaller than the first distance is detected, the navigation information is issued to the client and/or the vehicle-mounted multimedia host.
CN201811475116.5A 2018-12-04 2018-12-04 Vehicle maintenance appointment system and method Pending CN111275218A (en)

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Application publication date: 20200612