CN108549990A - Declaration form distribution method, device, computer equipment and storage medium - Google Patents
Declaration form distribution method, device, computer equipment and storage medium Download PDFInfo
- Publication number
- CN108549990A CN108549990A CN201810359050.7A CN201810359050A CN108549990A CN 108549990 A CN108549990 A CN 108549990A CN 201810359050 A CN201810359050 A CN 201810359050A CN 108549990 A CN108549990 A CN 108549990A
- Authority
- CN
- China
- Prior art keywords
- declaration form
- history
- operator attendance
- information
- distributed
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 69
- 238000000605 extraction Methods 0.000 claims description 10
- 239000000284 extract Substances 0.000 claims description 7
- 238000004891 communication Methods 0.000 abstract description 18
- 238000012545 processing Methods 0.000 abstract description 11
- 230000008569 process Effects 0.000 description 12
- 238000010586 diagram Methods 0.000 description 9
- 238000005516 engineering process Methods 0.000 description 7
- 235000021167 banquet Nutrition 0.000 description 5
- 230000005236 sound signal Effects 0.000 description 4
- 230000000712 assembly Effects 0.000 description 3
- 238000000429 assembly Methods 0.000 description 3
- 238000004364 calculation method Methods 0.000 description 3
- 241000208340 Araliaceae Species 0.000 description 2
- 235000005035 Panax pseudoginseng ssp. pseudoginseng Nutrition 0.000 description 2
- 235000003140 Panax quinquefolius Nutrition 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 235000008434 ginseng Nutrition 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 239000004973 liquid crystal related substance Substances 0.000 description 2
- 238000012163 sequencing technique Methods 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- 238000004260 weight control Methods 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 238000009412 basement excavation Methods 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 210000004556 brain Anatomy 0.000 description 1
- 238000004590 computer program Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- PCHJSUWPFVWCPO-UHFFFAOYSA-N gold Chemical compound [Au] PCHJSUWPFVWCPO-UHFFFAOYSA-N 0.000 description 1
- 238000007689 inspection Methods 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
Abstract
Present invention is disclosed a kind of declaration form distribution method, device, computer equipment and storage mediums, belong to technical field of data processing, which includes：Target customer's information is extracted from the insurance information of declaration form to be allocated, it is identical with target customer's information with reference to history declaration form that customer information is searched from the history declaration form library pre-established, wherein, include that client submits the declaration form generated after insurance information in history declaration form library, it is determined as the operator attendance distributed with reference to history declaration form, the declaration form to be allocated is distributed into the operator attendance.In addition, additionally providing declaration form distributor, computer equipment and storage medium.Above-mentioned declaration form distribution method device, computer equipment and storage medium can save the time for communication between operator attendance and client, and it is customer service to enable operator attendance more targetedly, substantially increases the working efficiency of operator attendance.
Description
Technical field
The present invention relates to technical field of data processing, more particularly to declaration form distribution method, device, computer equipment and deposit
Storage media.
Background technology
It is filled in by clients such as webpages or app after information of insuring generates declaration form in client, which need to be distributed to people
Work area seat completes the relevant follow-up process such as subsequent follow-up service and quality inspection by the operator attendance.
At present when declaration form is distributed to operator attendance, declaration form is typically randomly assigned to operator attendance.And due to protecting
Single is randomly assigned, and declaration form is made to distribute to operator attendance, which is not the customer insured of the declaration form before this
Service is provided, i.e. the operator attendance to the specifying information of customer insured and is not known about, and is linked up in the operator attendance and customer insured
Before, which need to spend additional time and be linked up with client, to understand the relevant information of client, so as to cause people
Work area seat handles the less efficient of declaration form, and wastes the time of customer insured significantly.
Invention content
Based on this, to solve the less efficient technical problem that operator attendance in the related technology handles declaration form, the present invention carries
A kind of declaration form distribution method, device, computer equipment and storage medium are supplied.
In a first aspect, a kind of declaration form distribution method is provided, including：
Target customer's information is extracted from the insurance information of declaration form to be allocated；
It is identical with target customer's information with reference to history that customer information is searched from the history declaration form library pre-established
Declaration form, wherein include that client submits the declaration form generated after insurance information in history declaration form library；
It is determined as the operator attendance distributed with reference to history declaration form；
The declaration form to be allocated is distributed into the operator attendance.
It is described in one of the embodiments, that customer information and the target are searched from the history declaration form library pre-established
Customer information it is identical with reference to history declaration form the step of before, the method further includes：
Receive the insurance information that terminal is submitted；
Declaration form is generated according to the insurance information；
History declaration form library is established in storage by carrying out the declaration form.
It is described in one of the embodiments, that customer information and the target are searched from the history declaration form library pre-established
Customer information is identical to include with reference to the step of history declaration form：
According to the generated time of declaration form in the history declaration form library pre-established, searched from history declaration form library with it is described
The identical declaration form of target customer's information obtains same client's declaration form；
When finding same client's declaration form identical with target customer's information, then stop the lookup of declaration form, and by institute
Same client's declaration form is stated to be determined as referring to history declaration form.
The quantity with reference to history declaration form is multiple in one of the embodiments, it is described be determined as it is described with reference to going through
History declaration form distribution operator attendance the step of include：
The reference history declaration form of generated time recently apart from current time is determined from multiple declaration forms with reference to history；
Extract the operator attendance in the declaration form with reference to history nearest apart from current time.
It is described in one of the embodiments, that customer information and the target are searched from the history declaration form library pre-established
Customer information is identical to include with reference to the step of history declaration form：
It is determined as each each operator attendance distributed with reference to history declaration form；
Calculate the service times of each operator attendance；
Extract the most operator attendance of the service times.
It is described in one of the embodiments, that customer information and the target are searched from the history declaration form library pre-established
Customer information is identical to further include with reference to the step of history declaration form：
According to each generated time with reference to history declaration form, corresponding time weighting ginseng is configured with reference to history declaration form to be each
Number；
According to the service times for each operator attendance distributed with reference to history declaration form, for each operator attendance configuration
Corresponding number weight parameter；
The distribution weights of each operator attendance are calculated by the number weight parameter and the time weighting parameter；
The operator attendance that will be distributed for the declaration form to be allocated is determined according to the distribution weights.
In one of the embodiments, described the step of being determined as the operator attendance distributed with reference to history declaration form it
Afterwards, the method further includes：
Be judged as the operator attendance distributed with reference to history declaration form currently whether in can not service state, if it is,
Then
Selection target operator attendance in operator attendance list is serviced from preset；
The declaration form to be allocated is distributed into the target operator attendance.
Second aspect provides a kind of declaration form distributor, including：
Customer information extraction module, for extracting target customer's information from the insurance information of declaration form to be allocated；
With reference to history declaration form searching module, for searching customer information and the mesh from the history declaration form library pre-established
It is identical with reference to history declaration form to mark customer information, wherein include that client submits life after insurance information in history declaration form library
At declaration form；
Operator attendance determining module, for being determined as the operator attendance distributed with reference to history declaration form.
Declaration form distribution module, for the declaration form to be allocated to be distributed to the operator attendance.
Described device further includes in one of the embodiments,：
Insurance information receiving module, the insurance information for receiving terminal submission；
Declaration form generation module, for generating declaration form according to the insurance information；
Module is established in history declaration form library, and history declaration form library is established for the storage by carrying out the declaration form.
It is described in one of the embodiments, to include with reference to history declaration form searching module：
With client's declaration form searching unit, for the generated time according to declaration form in the history declaration form library pre-established, from institute
It states and searches declaration form identical with target customer's information in history declaration form library, obtain same client's declaration form；
With reference to history declaration form determination unit, for finding same client's declaration form identical with target customer's information
When, then stop the lookup of declaration form, and same client's declaration form is determined as with reference to history declaration form.
The quantity with reference to history declaration form is multiple, the operator attendance determining module in one of the embodiments,
Including：
With reference to history declaration form determination unit, for determining generated time apart from current time from multiple reference history declaration forms
Nearest reference history declaration form；
Operator attendance extraction unit, for extracting the artificial seat in the declaration form with reference to history nearest apart from current time
Seat.
Described device further includes in one of the embodiments,：
Service state judgment module, for being judged as whether the operator attendance distributed with reference to history declaration form is currently in
It can not service state；
Target operator attendance chooses module, for servicing selection target person work area in operator attendance list from preset
Seat；
Second declaration form distribution module, for the declaration form to be allocated to be distributed to the target operator attendance.
The third aspect provides a kind of computer equipment, including memory and processor, meter is stored in the memory
Calculation machine readable instruction, when the computer-readable instruction is executed by the processor so that the processor executes described above
The step of declaration form distribution method.
Fourth aspect provides a kind of storage medium being stored with computer-readable instruction, the computer-readable instruction
When being executed by one or more processors so that one or more processors execute the step of declaration form distribution method described above.
The technical scheme provided by this disclosed embodiment can include the following benefits：
Above-mentioned declaration form distribution method, device, computer equipment and storage medium, pass through the insurance information from declaration form to be allocated
Middle extraction target customer's information searches customer information ginseng identical with target customer's information from the history declaration form library pre-established
Examine history declaration form, wherein include that client submits the declaration form generated after insurance information in history declaration form library, be determined as referring to history
The operator attendance of declaration form distribution, and then declaration form to be allocated is distributed into operator attendance, to which declaration form to be allocated is distributed to history
It has been the operator attendance that same client carries out follow-up service in declaration form library, operator attendance is made to no longer need to spend additional time
The relevant information for solving client, saves the time for communication between operator attendance and client, and operator attendance is enable more to have needle
It is customer service to property, substantially increases the working efficiency of operator attendance.
It should be understood that above general description and following detailed description is merely exemplary, this can not be limited
It is open.
Description of the drawings
Fig. 1 is the implementation environment figure of the declaration form distribution method provided in one embodiment.
A kind of block diagram of computer equipments 100 of the Fig. 2 shown according to an exemplary embodiment.
Fig. 3 is a kind of flow chart of declaration form distribution method shown according to an exemplary embodiment.
Fig. 4 is the flow chart of another declaration form distribution method shown in corresponding embodiment according to fig. 3.
Fig. 5 is a kind of specific implementation of step S120 in declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments
Flow chart.
Fig. 6 is a kind of specific implementation of step S130 in declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments
Flow chart.
Fig. 7 is that the another kind of step S130 in declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments is specific real
Existing flow chart.
Fig. 8 is another specific implementation stream according to step S130 in the declaration form distribution method shown in Fig. 7 corresponding embodiments
Cheng Tu.
Fig. 9 is the flow chart of another declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments.
Figure 10 is a kind of block diagram of declaration form distributor shown according to an exemplary embodiment.
Figure 11 is the block diagram of another declaration form distributor shown in Figure 10 corresponding embodiments.
Figure 12 is that history declaration form searching module 120 is referred in declaration form distributor shown in Figure 10 or Figure 11 corresponding embodiments
A kind of block diagram.
Figure 13 is one of operator attendance determining module 130 in declaration form distributor shown in Figure 10 or Figure 11 corresponding embodiments
Kind block diagram.
Figure 14 is the another of operator attendance determining module 130 in declaration form distributor shown in Figure 10 or Figure 11 corresponding embodiments
A kind of block diagram.
Figure 15 is another frame of operator attendance determining module 130 in declaration form distributor shown in Figure 14 corresponding embodiments
Figure.
Figure 16 is the block diagram of another declaration form distributor shown in Figure 10 or Figure 11 corresponding embodiments.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Fig. 1 is the implementation environment figure of the declaration form distribution method provided in one embodiment, as shown in Figure 1, in the implementation ring
In border, including computer equipment 100 and terminal 200.
Computer equipment 100 is insurance system equipment, computer, the server etc. that for example, insurance system maintenance personnel uses
Computer equipment.It is equipped in terminal 200 and carries out the policy holder end that insurance information is filled in and submitted.Customer insured or safety plug
Personnel are sold after the submission insurance information of terminal 200 by running policy holder end, computer equipment 100 is given birth to according to insurance information
At declaration form to be allocated, and then customer information is extracted from the insurance information of declaration form to be allocated, then from the history declaration form pre-established
Lookup is identical with the customer information in declaration form to be allocated in library refers to history declaration form, and refers to history declaration form by being determined as this
Declaration form to be allocated is distributed to the operator attendance by the operator attendance of distribution.
It should be noted that terminal 200 and computer equipment 100 can be smart mobile phone, tablet computer, notebook electricity
Brain, desktop computer etc., however, it is not limited to this.Computer equipment 100 and terminal 200 can pass through bluetooth, USB
(Universal Serial Bus, universal serial bus) or other communication connection types are attached, and the present invention is herein not
It is limited.
Fig. 2 is a kind of block diagram of computer equipment 100 shown according to an exemplary embodiment.With reference to figure 2, computer is set
Standby 100 may include one or more following component：Processing component 101, memory 102, power supply module 103, multimedia group
Part 104, audio component 105, sensor module 107 and communication component 108.Wherein, said modules and be not all it is necessary, meter
Other assemblies can be increased according to itself functional requirement or reduce certain components by calculating machine equipment 100, and the present embodiment is not construed as limiting.
The integrated operation of 101 usual control computer equipment 100 of processing component, such as with display, call, data are logical
Letter, camera operation and the associated operation of daily record data processing etc..Processing component 101 may include one or more processors
109 execute instruction, to complete all or part of step of aforesaid operations.In addition, processing component 101 may include one or more
A module, convenient for the interaction between processing component 101 and other assemblies.For example, processing component 101 may include multimedia mould
Block, to facilitate the interaction between multimedia component 104 and processing component 101.
Memory 102 is configured as storing various types of data to support the operation in computer equipment 100.These numbers
According to example include instruction for any application program or method that are operated on computer equipment 100.Memory 102 can be with
It is realized by any kind of volatibility or non-volatile memory device or combination thereof, such as SRAM (Static Random
Access Memory, static RAM), EEPROM (Electrically Erasable Programmable
Read-Only Memory, electrically erasable programmable read-only memory), EPROM (Erasable Programmable Read
Only Memory, Erasable Programmable Read Only Memory EPROM), (Programmable Read-Only Memory may be programmed PROM
Read-only memory), ROM (Read-Only Memory, read-only memory), magnetic memory, flash memory, disk or CD.
One or more modules are also stored in memory 102, which is configured to be handled by the one or more
Device 109 executes, to complete all or part of step in following any shown method.
Power supply module 103 provides electric power for the various assemblies of computer equipment 100.Power supply module 103 may include power supply
Management system, one or more power supplys and other with for computer equipment 100 generate, management and distribution associated group of electric power
Part.
Multimedia component 104 is included in the screen of one output interface of offer between the computer equipment 100 and user
Curtain.In some embodiments, screen may include LCD (Liquid Crystal Display, liquid crystal display) and TP
(Touch Panel, touch panel).If screen includes touch panel, screen may be implemented as touch screen, be come from receiving
The input signal of user.Touch panel includes one or more touch sensors to sense on touch, slide, and touch panel
Gesture.The touch sensor can not only sense the boundary of a touch or slide action, but also detect and the touch or cunning
The dynamic relevant duration and pressure of operation.
Audio component 105 is configured as output and/or input audio signal.For example, audio component 105 includes a Mike
Wind, when computer equipment 100 is in operation mode, when such as call model, logging mode and speech recognition mode, microphone by with
It is set to reception external audio signal.The received audio signal can be further stored in memory 102 or via communication set
Part 108 is sent.In some embodiments, audio component 105 further includes a loud speaker, is used for exports audio signal.
Sensor module 107 includes one or more sensors, the shape for providing various aspects for computer equipment 100
State is assessed.For example, sensor module 107 can detect the state that opens/closes of computer equipment 100, component it is relatively fixed
Position, sensor module 107 can also detect 100 1 components of computer equipment 100 or computer equipment coordinate change and
The temperature change of computer equipment 100.In some embodiments, which can also include Magnetic Sensor, pressure
Sensor or temperature sensor.
Communication component 108 is configured to facilitate the logical of wired or wireless way between computer equipment 100 and other equipment
Letter.Computer equipment 100 can access the wireless network based on communication standard, as WiFi (WIreless-Fidelity, wirelessly
Network), 2G or 3G or combination thereof.In one exemplary embodiment, communication component 108 comes via broadcast channel reception
From the broadcast singal or broadcast related information of external broadcasting management system.In one exemplary embodiment, the communication component
108 further include NFC (Near Field Communication, near-field communication) module, to promote short range communication.For example, in NFC
Module can be based on RFID (Radio Frequency Identification, radio frequency identification) technology, IrDA (Infrared
Data Association, Infrared Data Association) technology, UWB (Ultra-Wideband, ultra wide band) technology, BT
(Bluetooth, bluetooth) technology and other technologies are realized.
In the exemplary embodiment, computer equipment 100 can be by one or more ASIC (Application
Specific Integrated Circuit, application specific integrated circuit), DSP (Digital Signal Processing,
Digital signal processor), PLD (Programmable Logic Device, programmable logic device), FPGA (Field-
Programmable Gate Array, field programmable gate array), controller, microcontroller, microprocessor or other electronics
Element is realized, for executing the above method.
The concrete mode of processor execution operation will be in related declaration form distribution side in computer equipment 100 in the embodiment
It is described in detail in the embodiment of method, explanation will be not set forth in detail herein.
As shown in figure 3, in one embodiment it is proposed that a kind of declaration form distribution method, the declaration form distribution method can answer
For in above-mentioned computer equipment 100, can specifically include following steps：
Step S110 extracts target customer's information from the insurance information of declaration form to be allocated.
Declaration form to be allocated is will to carry out the declaration form of operator attendance distribution for it.
Declaration form to be allocated includes that client or insurance sales personnel carry out surveying the standard protected and generated by clients such as webpage, app
Declaration form, and the generation that insure formal declaration form.
For carrying out survey guarantor, a certain kind is insured, client is before insuring, in insurance system (such as webpage version, app
Client etc.) in fill in the insurance informations such as gender, age, coverage, protection amount, insurance system is getting related insurance information
Afterwards, the information such as detail of paying of related premium are showed into client.
Client or insurance sales personnel are observed and predicted or are insured by clients such as webpage or app, are filled in insurance information and are carried
After friendship, declaration form will be generated, and the declaration form is because there is operator attendance to carry out follow-up service, therefore the declaration form is declaration form to be allocated.
Customer information can be one or more in the multinomial customer information such as customer name, gender, phone number.Pass through
Multinomial customer information is extracted from declaration form to be allocated, makes the going through from the history same client of declaration form library lookup according to multinomial customer information
Accuracy higher when history declaration form.
It is identical with target customer's information to search customer information from the history declaration form library pre-established by step S120
With reference to history declaration form, wherein include that client submits the declaration form generated after insurance information in history declaration form library.
History declaration form library is according to the built-up database of the declaration form generated.
Normally, the declaration form in history declaration form library can all have the tracking that operator attendance carries out follow-up process, i.e. history declaration form
The declaration form that operator attendance distributed has been carried out in library, and all there are corresponding operator attendances.
When searching the history declaration form of same client from history declaration form library according to customer information, generally according to customer name
The identical history declaration form of customer name is searched from history declaration form library, obtains the reference history declaration form of declaration form to be allocated.
To avoid the customer name of different clients is identical from causing to search mistake, the customer information extracted in step 110 can
Think phone number, or one or more combination in the customer informations such as customer name, gender, phone number, to
Further increase the accuracy when history declaration form for searching same client from history declaration form library.
From in history declaration form library search with declaration form to be allocated in reference history declaration form mode there are many, can be basis
The generated time of each history declaration form is searched in history declaration form library, can also be to search whole references for declaration form to be allocated to go through
History declaration form, can also be according to the generated time of each history declaration form search in preset time range all referring to history declaration form,
It can also be other lookup modes.
Step S130 is determined as the operator attendance with reference to the distribution of history declaration form.
Declaration form to be allocated is distributed to operator attendance by step S140 according to reference to the operator attendance in history declaration form.
After finding the reference history declaration form of declaration form to be allocated, by declaration form to be allocated distribute to for this with reference to history declaration form into
The operator attendance of row follow-up process follow-up service, to ensure that multiple declaration forms of same client are after same operator attendance carries out
The follow-up service of afterflow journey.
On the one hand, for the operator attendance, the follow-up process due to once carrying out history declaration form with the client tracks
Service, has understood the relevant information of client.It is therefore not necessary to the relevant information for understanding client is spent additional time again, section
The time for communication between operator attendance and client is saved, and it is customer service to enable operator attendance more targetedly, greatly
The big working efficiency for improving operator attendance；On the other hand, because of difference certain existing for the communication way of each operator attendance,
For the customer, once ditch by operator attendance it is relatively more warm, it is easier to the development for facilitating communication is conducive to improve
Communication efficiency saves the time of client.
Also, due to operator attendance once be certain customer service, i.e., the client be the operator attendance excavate, pass through by
All declaration forms of the client distribute to the operator attendance for carrying out declaration form excavation, are conducive to raising operator attendance and excavate new client's
Enthusiasm.
Fig. 4 is shown in one embodiment, before the step S120 in Fig. 3 corresponding embodiments, the declaration form distribution method
It can also include the following steps.
Step S210 receives the insurance information that terminal is submitted.
Client or insurance sales personnel submit by filling in insurance information in the terminal where the clients such as webpage or app
Afterwards, insurance system will receive the insurance information of terminal transmission.
Step S220 generates declaration form according to insurance information.
History declaration form library is established in step S230, the storage by carrying out declaration form.
Insurance system will generate declaration form, and then according to life after receiving the insurance information that terminal is submitted according to insurance information
At declaration form history of forming declaration form library, and then after being subsequently generated new declaration form, i.e., the declaration form of generation is stored in history declaration form
In library.
All declaration forms are built after generating declaration form according to the insurance information that terminal is submitted by method as described above
For history declaration form library, and then when need to be only that declaration form to be allocated is searched with reference to history declaration form in history declaration form library, substantially increase
The convenience with reference to history declaration form is searched for declaration form to be allocated.
Optionally, Fig. 5 is the details of step S120 in the declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments
It describes, in the declaration form distribution method, step S120 may comprise steps of：
Step S121 is searched according to the generated time of declaration form in the history declaration form library pre-established from history declaration form library
Declaration form identical with target customer's information obtains same client's declaration form.
Step S122 then stops the lookup of declaration form when finding same client's declaration form identical with target customer's information, and
It will be determined as referring to history declaration form with client's declaration form.
It is understood that there are corresponding generated times for each history declaration form in history declaration form library.Therefore, history is protected
The generated time of each history declaration form in single library, there may be certain differences.
In one exemplary embodiment, it according to the generated time of each declaration form in history declaration form library, is looked into from history declaration form library
Declaration form identical with target customer's information is looked for, that is, is searched with current time distance recently, and objective with the target in declaration form to be allocated
The identical declaration form of family information.
It is searching with current time distance recently, and after declaration form identical with target customer's information in declaration form to be allocated,
Then stop the lookup of declaration form, and the declaration form is determined as with reference to history declaration form.Since interval time is nearest, this refers to history declaration form
Operator attendance and client between carried out link up time gap current time it is nearest, therefore, in comparison, with client it
Between relationship it is more intimate, be more advantageous to carry out follow-up process follow-up service.
Also, due to being searched according to the generated time of each declaration form in history declaration form library, it is therefore not necessary to search history guarantor
All declaration forms in single library substantially increase the efficiency searched with reference to history declaration form.
Optionally, Fig. 6 is the details of step S130 in the declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments
It describes, in the declaration form distribution method, the quantity with reference to history declaration form is multiple, and step S130 may comprise steps of：
Step S131 determines that generated time protects apart from the reference history of current time recently from multiple declaration forms with reference to history
It is single.
Step S132 extracts the operator attendance in the reference history declaration form nearest apart from current time.
History declaration form is referred to when the customer information for finding declaration form to be allocated from history declaration form library is identical, and refers to and goes through
The quantity of history declaration form is multiple, and it is not same to carry out the operator attendance of follow-up process follow-up service for these history declaration forms
When operator attendance, then need, according to the operator attendance for carrying out follow-up service with reference to history declaration form for these, to be determined as guarantor to be allocated
Single operator attendance for carrying out follow-up service.
In one exemplary embodiment, according to reference to the generated time between history declaration form, it is closest to choose generated time
The reference history declaration form of current time determines the operator attendance for carrying out follow-up process follow-up service with reference to history declaration form to this, and
Declaration form to be allocated is distributed into the operator attendance.
For example, when the reference for finding same client from history declaration form library according to the customer information of declaration form A1 to be allocated is gone through
History declaration form is respectively H1, H2, H3, H4 according to the sequencing of generated time, and is to be carried out with reference to history declaration form H1, H2, H3, H4
The operator attendance of follow-up process follow-up service is respectively P1, P2, P1, P3, then declaration form A1 to be allocated is distributed to operator attendance P3.
Due to carrying out communication between the nearest operator attendance of interval time and client, in comparison, between client
Relationship it is more intimate, be conducive to carry out follow-up process follow-up service, improve the joint efficiency between operator attendance and client.
Optionally, Fig. 7 is the details of step S130 in the declaration form distribution method according to fig. 3 or shown in Fig. 4 corresponding embodiments
It describes, in the declaration form distribution method, the quantity with reference to history declaration form is multiple, and step S130 may comprise steps of：
Step S133 is determined as each each operator attendance distributed with reference to history declaration form.
Step S134 calculates the service times of each operator attendance.
It should be noted that the service times of each operator attendance can be clothes of each operator attendance in reference to history declaration form
Business number, can also be service times of each operator attendance in history declaration form library.
For example, history declaration form library includes declaration form H1, H2, H3, H4, H5, H6, H7, H8, the reference history declaration form of lookup is
Declaration form H1, H2, H3, and be declaration form H1, H2, H3, H4, H5, H6, H7, H8 distribution operator attendance be respectively P1, P2, P1, P3,
P1, P2, P1, P4 are respectively then P1, P2, P1, therefore, the clothes of operator attendance for each operator attendance with reference to the distribution of history declaration form
Business number can be：The service times of operator attendance P1 are 2, and the service times of operator attendance P2 are 1；Or operator attendance P1
Service times are 4, and the service times of operator attendance P2 are 2.
Step S135 extracts the most operator attendance of the service times.
In general, the most operator attendance of service times is typically that service quality is highest, therefore, by will be to be allocated
The most operator attendance of declaration form distribution service times can further increase the quality for customer service.
Optionally, Fig. 8 be according to the datail description of step S130 in the declaration form distribution method shown in Fig. 7 corresponding embodiments,
In the declaration form distribution method, the quantity with reference to history declaration form is multiple, and step S130 can also include the following steps：
Step S136, according to each generated time with reference to history declaration form, when being each corresponding with reference to the configuration of history declaration form
Between weight parameter.
Time weighting parameter is the control parameter to carrying out weight control with reference to history declaration form.
Generated time with reference to history declaration form is closer apart from current time, then this refers to the corresponding time weighting of history declaration form
Parameter is then bigger.
Step S137, according to the service times for each operator attendance distributed with reference to history declaration form, for it is described each one
Work area seat configures corresponding number weight parameter.
Number weight parameter is that the service times of operator attendance are carried out with the control parameter of weight control.
Similar, the service times of operator attendance are more, then the corresponding number weight parameter of the operator attendance is then bigger.
It, can be by pre-setting benchmark number, and then basis when configuring corresponding number weight parameter for operator attendance
The ratio of the service times and benchmark number of each operator attendance calculates each operator attendance and configures corresponding number weight parameter.
Step S138 is calculated the distribution of each operator attendance by the number weight parameter and the time weighting parameter
Weights.
For example, according to the sequencing of generated time in history declaration form library, including declaration form H1, H2, H3, H4, H5, H6, H7,
The reference history declaration form of H8, lookup are declaration form H1, H2, H3, and are the artificial of declaration form H1, H2, H3, H4, H5, H6, H7, H8 distribution
Attend a banquet respectively P1, P2, P1, P3, P1, P2, P1, P4, then for reference to history declaration form distribution each operator attendance be respectively P1,
P2、P1.If being respectively January 1, January 2, January 3 with reference to the generated time that history declaration form is declaration form H1, H2, H3, and it is current
Time is January 9, i.e., is respectively 8,7,6 days apart from current time with reference to the generated time that history declaration form is declaration form H1, H2, H3,
Then the time weighting parameter to be configured with reference to history declaration form H1, H2, H3 is respectively 8/21,7/21,6/21, and operator attendance P1
Service times are 2, and the service times of operator attendance P2 are 1, then the number weight parameter of operator attendance P1, P2 is respectively 2/3,1/
3.Therefore, the distribution weights of operator attendance P1 are (8/21+6/21) * 2/3=4/9, and the distribution weights of operator attendance P2 are 7/21*
1/3=1/9.
Step S139 determines the operator attendance that will be distributed for the declaration form to be allocated according to the distribution weights.
Therefore, it is weighted consideration by the service times to generated time and operator attendance with reference to history declaration form, counted
The distribution weights of each operator attendance are calculated, and then are determined as the operator attendance of declaration form distribution to be allocated, more improve determination
The accuracy of operator attendance.
Optionally, Fig. 9 be another declaration form distribution method step S130 according to fig. 3 or shown in Fig. 4 corresponding embodiments it
Afterwards, which can also include the following steps：
Step S310, be judged as with reference to history declaration form distribution operator attendance currently whether in can not service state, if
To be (Y), S320 is thened follow the steps；If NO (N), thens follow the steps S140.
It can service state it is understood that being not in current time with reference to the operator attendance in history declaration form.
For example, left office for the operator attendance for carrying out follow-up process follow-up service with reference to history declaration form, or because other reasons are at one section
The service of declaration form can not be carried out in time.
When with reference to the operator attendance in history declaration form be currently at can not service state, then need to distribute declaration form to be allocated
Give other service available operator attendances.
When with reference to the operator attendance in history declaration form be currently at can service state, then directly declaration form to be allocated is distributed to
The operator attendance.
Step S320 services selection target operator attendance in operator attendance list from preset.
Declaration form to be allocated is distributed to target operator attendance by step S330.
In one exemplary embodiment, operator attendance list can be serviced by pre-setting, operator attendance can be serviced from this
Target operator attendance is chosen in list, and then the declaration form is distributed into the operator attendance.
Optionally, when from selection target operator attendance in operator attendance list can be serviced, the mode of operator attendance is chosen
Can choose operator attendance from preset service in operator attendance list at random, specific selection mode can also be set,
Various selection modes are without limiting.
For example, preset, to service operator attendance list can be high-quality operator attendance list.
Operator attendance in high-quality operator attendance list can be the operator attendance that client's scoring reaches gold standard；Also may be used
Client scores the operator attendance of highest preset quantity to be, such as client scores highest 1000 operator attendances.To carry
It is customer service for top quality operator attendance, improves service quality, and then promote client's viscosity, and high-quality operator attendance energy
More declaration forms are enough assigned to, the income of high-quality operator attendance is increased, and then promote service enthusiasm and the service of operator attendance
Quality.
Preset operator attendance list can also be according to the current declaration form quantity of each operator attendance and the artificial seat of determination
Seat list, the minimum operator attendance of declaration form amount by the way that declaration form to be distributed to current service, to realize the equilibrium assignment of declaration form,
Improve the treatment effeciency of declaration form.
As shown in Figure 10, in one embodiment, a kind of declaration form distributor is provided, which can collect
At in above-mentioned computer equipment 100, can specifically include customer information extraction module 110, with reference to history declaration form search mould
Block 120, operator attendance determining module 130 and declaration form distribution module 140.
Customer information extraction module 110, for extracting target customer's information from the insurance information of declaration form to be allocated；
With reference to history declaration form searching module 120, for searching customer information and mesh from the history declaration form library pre-established
It is identical with reference to history declaration form to mark customer information, wherein include to be generated after client submits insurance information in history declaration form library
Declaration form；
Operator attendance determining module 130, for being determined as the operator attendance with reference to the distribution of history declaration form.
Declaration form distribution module 140, for declaration form to be allocated to be distributed to operator attendance.
The function of modules and the realization process of effect specifically refer to right in above-mentioned declaration form distribution method in above-mentioned apparatus
The realization process of step is answered, details are not described herein.
Optionally, Figure 11 is the block diagram of another declaration form distributor shown according to Figure 10 corresponding embodiments, such as Figure 11
Shown, the declaration form distributor shown in Figure 10 further includes but is not limited to：Insurance information receiving module 210, declaration form generation module 220
Module 230 is established with history declaration form library.
Insurance information receiving module 210, the insurance information for receiving terminal submission；
Declaration form generation module 220, for generating declaration form according to insurance information；
Module 230 is established in history declaration form library, and history declaration form library is established for the storage by carrying out declaration form.
Optionally, as shown in figure 12, in the declaration form distributor that Figure 10 or Figure 11 corresponding embodiments are shown, with reference to going through
History declaration form searching module 120 includes but not limited to：With client's declaration form searching unit 121 and with reference to history declaration form determination unit 122.
With client's declaration form searching unit 121, for the generated time according to declaration form in the history declaration form library pre-established, from
Declaration form identical with target customer's information is searched in history declaration form library, obtains same client's declaration form；
With reference to history declaration form determination unit 122, for when finding same client's declaration form identical with target customer's information,
Then stop the lookup of declaration form, and will be determined as referring to history declaration form with client's declaration form.
Optionally, as shown in figure 13, in the declaration form distributor that Figure 10 or Figure 11 corresponding embodiments are shown, with reference to going through
The quantity of history declaration form is multiple, and operator attendance determining module 130 includes but not limited to：With reference to history declaration form determination unit 131, people
Work area seat extraction unit 132 and the first declaration form allocation unit 133.
With reference to history declaration form determination unit 131, for determining that generated time distance is current from multiple reference history declaration forms
The reference history declaration form of time recently；
Operator attendance extraction unit 132, for extracting the artificial seat in the reference history declaration form nearest apart from current time
Seat.
Optionally, as shown in figure 14, in the declaration form distributor that Figure 10 or Figure 11 corresponding embodiments are shown, with reference to going through
The quantity of history declaration form is multiple, and operator attendance determining module 130 includes but not limited to：Operator attendance determination unit 133, service time
Number computing units 134 and number are at most attended a banquet extraction unit 135.
Operator attendance determination unit 133, for being determined as each each operator attendance distributed with reference to history declaration form；
Service times computing unit 134, the service times for calculating each operator attendance；
Number is at most attended a banquet extraction unit 135, the operator attendance most for extracting the service times.
Optionally, as shown in figure 15, in the declaration form distributor that Figure 14 corresponding embodiments are shown, with reference to history declaration form
Quantity be it is multiple, operator attendance determining module 130 further includes but is not limited to：Time weighting parameter configuration unit 136, number power
Weight parameter configuration unit 137, distribution weight calculation unit 138 and operator attendance determination unit 139.
Time weighting parameter configuration unit 136, for according to each generated time with reference to history declaration form, being gone through for each reference
History declaration form configures corresponding time weighting parameter；
Number weight parameter dispensing unit 137 is each operator attendance distributed with reference to history declaration form for basis
Service times configure corresponding number weight parameter for each operator attendance；
Weight calculation unit 138 is distributed, described in being calculated by the number weight parameter and the time weighting parameter
The distribution weights of each operator attendance；
It is final to distribute determination unit 139 of attending a banquet, for that will be the declaration form to be allocated point according to the distribution weights determination
The operator attendance matched.
Optionally, Figure 16 is another declaration form distributor shown according to Figure 10 or Figure 11 corresponding embodiments, should
Declaration form distributor further includes but is not limited to：Service state judgment module 310, target operator attendance choose module 320 and second
Declaration form distribution module 330.
Service state judgment module 310, for being judged as whether the operator attendance with reference to the distribution of history declaration form is currently in
It can not service state；
Target operator attendance choose module 320, for from it is preset service in operator attendance list choose target it is artificial
It attends a banquet；
Second declaration form distribution module 330, for declaration form to be allocated to be distributed to target operator attendance.
In one embodiment it is proposed that a kind of computer equipment, execute it is any of the above-described shown in declaration form distribution method
All or part of step.The computer equipment includes：
At least one processor；And
The memory being connect at least one processor communication；Wherein,
The memory is stored with the instruction that can be executed by least one processor, and described instruction is by described at least one
A processor executes, so that at least one processor is able to carry out the guarantor as shown by any one above-mentioned exemplary embodiment
Single distribution method.
In one embodiment it is proposed that a kind of storage medium being stored with computer-readable instruction, this is computer-readable
When instruction is executed by one or more processors so that one or more processors execute in above-mentioned declaration form distribution method embodiment
The step of.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, which can be stored in a computer-readable storage and be situated between
In matter, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, storage medium above-mentioned can be
The non-volatile memory mediums such as magnetic disc, CD, read-only memory (Read-Only Memory, ROM) or random storage note
Recall body (Random Access Memory, RAM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to keep description succinct, not to above-mentioned reality
It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, it is all considered to be the range of this specification record.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
Cannot the limitation to the scope of the claims of the present invention therefore be interpreted as.It should be pointed out that for those of ordinary skill in the art
For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the guarantor of the present invention
Protect range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of declaration form distribution method, which is characterized in that the method includes：
Target customer's information is extracted from the insurance information of declaration form to be allocated；
Lookup customer information is identical with target customer's information from the history declaration form library pre-established refers to history declaration form,
Wherein, include that client submits the declaration form generated after insurance information in history declaration form library；
It is determined as the operator attendance distributed with reference to history declaration form；
The declaration form to be allocated is distributed into the operator attendance.
2. the method as described in claim 1, which is characterized in that described to search client's letter from the history declaration form library pre-established
Before the step of ceasing reference history declaration form identical with target customer's information, the method further includes：
Receive the insurance information that terminal is submitted；
Declaration form is generated according to the insurance information；
History declaration form library is established in storage by carrying out the declaration form.
3. method as claimed in claim 1 or 2, which is characterized in that described to search visitor from the history declaration form library pre-established
Family information is identical with target customer's information to include with reference to the step of history declaration form：
According to the generated time of declaration form in the history declaration form library pre-established, searched and the target from history declaration form library
The identical declaration form of customer information obtains same client's declaration form；
When finding same client's declaration form identical with target customer's information, then stop the lookup of declaration form, and will be described same
Client's declaration form is determined as referring to history declaration form.
4. method as claimed in claim 1 or 2, which is characterized in that the quantity with reference to history declaration form be it is multiple, it is described really
The step of being set to the operator attendance distributed with reference to history declaration form include：
The reference history declaration form of generated time recently apart from current time is determined from multiple declaration forms with reference to history；
Extract the operator attendance in the declaration form with reference to history nearest apart from current time.
5. method as claimed in claim 1 or 2, which is characterized in that the quantity with reference to history declaration form be it is multiple, it is described really
The step of being set to the operator attendance distributed with reference to history declaration form include：
It is determined as each each operator attendance distributed with reference to history declaration form；
Calculate the service times of each operator attendance；
Extract the most operator attendance of the service times.
6. method as claimed in claim 5, which is characterized in that the method further includes：
According to each generated time with reference to history declaration form, corresponding time weighting parameter is configured with reference to history declaration form to be each；
It is corresponding for each operator attendance configuration according to the service times for each operator attendance distributed with reference to history declaration form
Number weight parameter；
The distribution weights of each operator attendance are calculated by the number weight parameter and the time weighting parameter；
The operator attendance that will be distributed for the declaration form to be allocated is determined according to the distribution weights.
7. method as claimed in claim 1 or 2, which is characterized in that described to be determined as the people distributed with reference to history declaration form
After the step of work area seat, the method further includes：
Be judged as the operator attendance distributed with reference to history declaration form currently whether in can not service state, if it has, then
Selection target operator attendance in operator attendance list is serviced from preset；
The declaration form to be allocated is distributed into the target operator attendance.
8. a kind of declaration form distributor, which is characterized in that described device includes：
Customer information extraction module, for extracting target customer's information from the insurance information of declaration form to be allocated；
With reference to history declaration form searching module, for searching customer information and target visitor from the history declaration form library pre-established
Family information is identical to refer to history declaration form, wherein includes to be generated after client submits insurance information in history declaration form library
Declaration form；
Operator attendance determining module, for being determined as the operator attendance distributed with reference to history declaration form.
Declaration form distribution module, for the declaration form to be allocated to be distributed to the operator attendance.
9. a kind of computer equipment, including memory and processor, it is stored with computer-readable instruction in the memory, it is described
When computer-readable instruction is executed by the processor so that the processor is executed as described in any one of claim 1 to 7
Method.
10. a kind of storage medium being stored with computer-readable instruction, the computer-readable instruction is handled by one or more
When device executes so that one or more processors execute the method as described in any one of claim 1 to 7.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810359050.7A CN108549990A (en) | 2018-04-20 | 2018-04-20 | Declaration form distribution method, device, computer equipment and storage medium |
| PCT/CN2018/102153 WO2019200801A1 (en) | 2018-04-20 | 2018-08-24 | Insurance policy distribution method and device, computer device and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810359050.7A CN108549990A (en) | 2018-04-20 | 2018-04-20 | Declaration form distribution method, device, computer equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108549990A true CN108549990A (en) | 2018-09-18 |
Family
ID=63511834
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810359050.7A Pending CN108549990A (en) | 2018-04-20 | 2018-04-20 | Declaration form distribution method, device, computer equipment and storage medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN108549990A (en) |
| WO (1) | WO2019200801A1 (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685336A (en) * | 2018-12-10 | 2019-04-26 | 深圳市小牛普惠投资管理有限公司 | Collection task distribution method, device, computer equipment and storage medium |
| CN110035064A (en) * | 2019-03-11 | 2019-07-19 | 平安科技（深圳）有限公司 | Communication means, device, computer equipment and storage medium |
| CN111105159A (en) * | 2019-12-20 | 2020-05-05 | 阳光人寿保险股份有限公司 | Service policy distribution method, system, terminal and computer readable storage medium |
| CN111160637A (en) * | 2019-12-18 | 2020-05-15 | 中国平安财产保险股份有限公司 | Intelligent manpower distribution method and device and computer readable storage medium |
| CN111601003A (en) * | 2020-05-15 | 2020-08-28 | 中国银行股份有限公司 | Session establishment method and device |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8136114B1 (en) * | 2006-04-21 | 2012-03-13 | Sprint Communications Company L.P. | Business process management system having dynamic task assignment |
| CN104243730A (en) * | 2013-06-24 | 2014-12-24 | 中兴通讯股份有限公司 | Telephone call access processing method and device and call center |
| US9025756B1 (en) * | 2013-03-14 | 2015-05-05 | Progressive Casualty Insurance Company | Loyalty structured call routing system |
| CN104754153A (en) * | 2013-12-26 | 2015-07-01 | 中国移动通信集团四川有限公司 | Customer service system and customer service method thereof |
| CN107659738A (en) * | 2016-08-23 | 2018-02-02 | 平安科技（深圳）有限公司 | Insurance application distribution method and device |
| CN107784432A (en) * | 2017-09-26 | 2018-03-09 | 平安科技（深圳）有限公司 | A kind of method for distributing business and terminal device |
| CN107895273A (en) * | 2017-09-30 | 2018-04-10 | 平安科技（深圳）有限公司 | Attend a banquet identity information display methods, application server and computer-readable recording medium |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20010054064A1 (en) * | 1997-07-02 | 2001-12-20 | Pallipuram V. Kannan | Method system and computer program product for providing customer service over the world-wide web |
| CN102546987A (en) * | 2012-01-12 | 2012-07-04 | 江苏电力信息技术有限公司 | Method for realizing rapid identification of electricity customer information |
| CN106791235B (en) * | 2015-11-24 | 2019-10-22 | 华为技术有限公司 | A kind of method, apparatus and system selecting service agent |
| CN107888786A (en) * | 2017-11-22 | 2018-04-06 | 程桂平 | A kind of method and computer system of intelligent Matching operator |
-
2018
- 2018-04-20 CN CN201810359050.7A patent/CN108549990A/en active Pending
- 2018-08-24 WO PCT/CN2018/102153 patent/WO2019200801A1/en active Application Filing
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8136114B1 (en) * | 2006-04-21 | 2012-03-13 | Sprint Communications Company L.P. | Business process management system having dynamic task assignment |
| US9025756B1 (en) * | 2013-03-14 | 2015-05-05 | Progressive Casualty Insurance Company | Loyalty structured call routing system |
| CN104243730A (en) * | 2013-06-24 | 2014-12-24 | 中兴通讯股份有限公司 | Telephone call access processing method and device and call center |
| CN104754153A (en) * | 2013-12-26 | 2015-07-01 | 中国移动通信集团四川有限公司 | Customer service system and customer service method thereof |
| CN107659738A (en) * | 2016-08-23 | 2018-02-02 | 平安科技（深圳）有限公司 | Insurance application distribution method and device |
| CN107784432A (en) * | 2017-09-26 | 2018-03-09 | 平安科技（深圳）有限公司 | A kind of method for distributing business and terminal device |
| CN107895273A (en) * | 2017-09-30 | 2018-04-10 | 平安科技（深圳）有限公司 | Attend a banquet identity information display methods, application server and computer-readable recording medium |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685336A (en) * | 2018-12-10 | 2019-04-26 | 深圳市小牛普惠投资管理有限公司 | Collection task distribution method, device, computer equipment and storage medium |
| CN110035064A (en) * | 2019-03-11 | 2019-07-19 | 平安科技（深圳）有限公司 | Communication means, device, computer equipment and storage medium |
| CN110035064B (en) * | 2019-03-11 | 2021-11-09 | 平安科技（深圳）有限公司 | Communication method, communication apparatus, computer device, and storage medium |
| CN111160637A (en) * | 2019-12-18 | 2020-05-15 | 中国平安财产保险股份有限公司 | Intelligent manpower distribution method and device and computer readable storage medium |
| CN111160637B (en) * | 2019-12-18 | 2024-04-05 | 中国平安财产保险股份有限公司 | Intelligent manpower distribution method and device and computer readable storage medium |
| CN111105159A (en) * | 2019-12-20 | 2020-05-05 | 阳光人寿保险股份有限公司 | Service policy distribution method, system, terminal and computer readable storage medium |
| CN111601003A (en) * | 2020-05-15 | 2020-08-28 | 中国银行股份有限公司 | Session establishment method and device |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2019200801A1 (en) | 2019-10-24 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108549990A (en) | Declaration form distribution method, device, computer equipment and storage medium | |
| US11908026B2 (en) | Determining user interface information based on location information | |
| US10997651B2 (en) | Method and apparatus for offline interaction based on augmented reality | |
| US11663622B2 (en) | Offline information pushing method and apparatus | |
| US10783480B1 (en) | Variable delivery zones for delivery orders | |
| US10043149B1 (en) | Add-on orders for delivery | |
| CN109272381B (en) | Service recommendation method and device, electronic equipment and readable storage medium | |
| US10320913B2 (en) | Service content tailored to out of routine events | |
| US20170154348A1 (en) | Dynamic pricing systems and related methods | |
| CN106453814A (en) | Mobile terminal and method for controlling the same | |
| US11062353B2 (en) | Method and apparatus for service diversion in connection with mobile payment transactions | |
| CN106204186B (en) | Order information determines method and device | |
| CN105898794A (en) | Device and method of transmitting data | |
| CN105940411A (en) | Displaying private information on personal devices | |
| CN107548500A (en) | Event anomalies based on user's routine model | |
| CN105069130A (en) | Suspect object prediction method | |
| CN105122848A (en) | Grouping ambient-location updates | |
| US10652209B2 (en) | Router address type identification method and apparatus | |
| CN108710520A (en) | Method for visualizing, device, terminal and the computer readable storage medium of data | |
| WO2017100336A1 (en) | Optimized small screen device to display visual elements in a real property dashboard involving predictive analytics | |
| CN110084711A (en) | Position tracking method and equipment | |
| US10942980B2 (en) | Real-time matching of users and applications | |
| CN106464727A (en) | Terminal device, cloud device, method for driving terminal device, method for cooperatively processing data and computer readable recording medium | |
| CN104111985A (en) | Device and method for real-time logistics map information service | |
| CN108681871A (en) | A kind of method of prompt message, terminal device and computer readable storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20180918 |
|
| RJ01 | Rejection of invention patent application after publication |