CN111260520A - Diagnosis guide and medical guide system based on intelligent voice multi-round inquiry and self-help registration technology - Google Patents
Diagnosis guide and medical guide system based on intelligent voice multi-round inquiry and self-help registration technology Download PDFInfo
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- 238000003745 diagnosis Methods 0.000 title claims abstract description 18
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Abstract
The invention discloses a diagnosis guide medical system based on intelligent voice multi-round inquiry and self-help registration technology, which comprises a pre-examination and triage function module, wherein the pre-examination and triage function module comprises: the disease condition analysis submodule is used for inputting the uncomfortable symptoms of the user by voice, inquiring the accompanying symptoms corresponding to the uncomfortable symptoms according to the input uncomfortable symptoms, inquiring whether the accompanying symptoms exist in the patient or not by voice, and analyzing the disease condition analysis result of the patient by an intelligent voice multi-round inquiry mode; the triage recommending submodule is used for inquiring a triage department corresponding to the disease analysis result and a doctor who can register at present in a hospital triage system according to the disease analysis result; and the self-service registration submodule is used for enabling the patient to select a target doctor from the doctors capable of making appointment at present, and providing the registration two-dimensional code of the target doctor for scanning of the patient so as to realize real-time self-service registration.
Description
Technical Field
The invention relates to the technical field of medical management systems, in particular to a diagnosis guide and medical guide system based on an intelligent voice multi-round inquiry technology and combined with a mobile terminal self-help registration technology.
Background
In recent years, new technologies such as big data, internet, artificial intelligence and the like have been developed unprecedentedly, new ideas are brought to the development of health care business, and an intelligent diagnosis and guide system taking a patient as a center is one of achievements derived from the new technologies and new ideas. The diagnosis guide system can help patients to timely, accurately and efficiently find information of hospitals, departments, doctors and the like which are suitable for symptoms of the patients, and can help the hospitals to dredge the patients waiting for medical treatment in real time, so that the service level and the service capacity of the hospitals are improved. The system for guiding a doctor by a doctor is a comprehensive application embodiment of information technologies such as big data, internet, artificial intelligence and the like in the field of medical guidance, and has important significance for medical information development.
At present, the latest medical guide system combines intelligent voice technology, the function of voice input is added on the basis of traditional touch input, and the system is designed into a robot type in appearance, so that the system brings a sense of intimacy to patients, and the acceptance and acceptance of the public on the system are increased. By establishing a disease information database corresponding to the disease symptoms of the patient, the patient can input the disease symptoms (physical signs or characteristics) of the patient into the system through the terminal equipment, and the system can search the corresponding disease according to the disease symptoms, so that the disease symptoms are used as reference data of a patient selection office and a doctor; meanwhile, the system can provide contents such as department information, expert information, health propaganda and education of the medical institution for the patient to look up, and the patient can conveniently select a doctor and a doctor to see a doctor to a certain extent. However, the existing medical guide system still has the following disadvantages:
1. the existing intelligent medical guide system provides a voice input mode except the original touch input when providing medical guide service for patients, and the system still passively receives various disease information input by the patients and screens departments and doctors for the patients according to main symptoms. Although the method can meet the medical guide requirements of patients in a certain procedure, most patients do not receive professional medical knowledge training, lack of understanding and health cognition on diseases, and cannot accurately express disease information of various specialties, so that the system can possibly capture wrong information and provide wrong medical guide information, the precious time for seeing a doctor of the patient is finally wasted, and the satisfaction degree of the patient on a medical institution is reduced.
2. The existing intelligent diagnosis and guide system can only provide information for patients to guide the diagnosis and guide the doctor, and the patients still need to register on a registration window or a self-help machine after learning the information of registered departments and doctors, so that the time for patient registration and queuing cannot be effectively shortened.
Disclosure of Invention
Aiming at the problems and the defects in the prior art, the invention provides a novel diagnosis guide and medical guide system based on an intelligent voice multi-round inquiry and self-help registration technology.
The invention solves the technical problems through the following technical scheme:
the invention provides a diagnosis guide and medical guide system based on an intelligent voice multi-round inquiry and self-service registration technology, which is characterized by comprising a pre-examination and triage function module, wherein the pre-examination and triage function module comprises an illness state analysis submodule, a triage recommendation submodule and a self-service registration submodule;
the disease condition analysis submodule is used for inputting uncomfortable symptoms of a user through voice, inquiring accompanying symptoms corresponding to the uncomfortable symptoms according to the input uncomfortable symptoms, inquiring whether the accompanying symptoms exist in the patient through voice, and analyzing a disease condition analysis result of the patient through an intelligent voice multi-round inquiry mode;
the triage recommending submodule is used for inquiring a triage department corresponding to the disease analysis result and a doctor who can register at present in a hospital triage system according to the disease analysis result;
the self-service registration submodule is used for enabling a patient to select a target doctor from doctors capable of making appointment at present, and providing a registration two-dimensional code of the target doctor for scanning of the patient, so that real-time self-service registration is realized.
Preferably, the medical guide system further comprises a department viewing function module, wherein the department viewing function module is used for enabling the patient to view information of corresponding branch departments, and the information comprises department introduction information, department position map information, department scheduling information, department expert information and treatment disease information.
Preferably, the system for guiding a doctor and a diagnosis further comprises an object price query function module, wherein the object price query function module is used for a patient to query prices of medicines and diagnosis and treatment items.
Preferably, the medical guide system further comprises a health propaganda and education function module, and the health propaganda and education function module is used for enabling the patient to inquire propaganda and education knowledge of various common diseases, including information such as clinical performance, daily health care, diet attention and rehabilitation.
Preferably, the medical consultation and guidance system further comprises a question consultation function module, wherein the question consultation function module is used for conversing with the patient in a voice interaction mode and answering the medical general knowledge questions of the patient.
Preferably, the medical guide system further comprises a visit evaluation function module, and the visit evaluation function module is used for the patient to perform satisfaction evaluation on the visit.
Preferably, the medical guide system further comprises a hospital introduction function module, and the hospital introduction function module is used for introducing the hospital basic conditions to the patient.
Preferably, each functional module is integrated in the medical guide robot.
Preferably, the medical guide system further comprises a cloud server, and the medical guide robot is in communication connection with the cloud server.
On the basis of the common knowledge in the field, the above preferred conditions can be combined randomly to obtain the preferred embodiments of the invention.
The positive progress effects of the invention are as follows:
1. along with the continuous expansion of the system knowledge base, the answered questions are more and more comprehensive, the workload and the labor of outpatient nurses and medical guides can be gradually reduced, the pressure of the nurses and the medical guides is relieved, the consultation is received at any time, the patient is helped to pre-check and triage, and all-weather service is provided for the patients who come to the hospital consult and visit;
2. because the system reasonably divides diagnosis by adopting symptom results based on multiple rounds of selection of the patient, compared with the traditional method of passively receiving inquiry information at one time, the inquiry process is more instructive for the patient, the disease information provided by the patient is more complete, standard and accurate, and the matching degree with the existing knowledge base content of the system is higher, so the diagnosis result recommended by a natural system is more accurate;
3. the system combines the self-service function of registering of removal end, further promotes the connotative quality of hospital's before the consultation of a doctor when providing the service of leading the doctor for the patient, makes things convenient for the patient to carry out seamless registration operation after obtaining the triage information, removes the puzzlement of lining up the registration again from, practices thrift the valuable time of seeing a doctor of patient, promotes the patient to the service satisfaction of hospital. With the increasing popularity of ambulatory medicine, the function will benefit more patients.
Drawings
Fig. 1 is a block diagram of a medical guidance system according to a preferred embodiment of the present invention.
Fig. 2 is a block diagram of a medical guide robot according to a preferred embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
As shown in fig. 1, the present embodiment provides a medical guide system based on intelligent voice multi-round inquiry and self-help registration technology, which includes a medical guide robot 10 and a cloud server 20, where the medical guide robot 10 is in communication connection with the cloud server 20.
The cloud server 20 comprises a database for storing data and a system part core capability, so that the implementation, operation and maintenance cost of each diagnosis guide robot can be reduced, and the future expandability of the scheme is enhanced.
As shown in fig. 2, the medical guide robot 10 includes: the system comprises a pre-examination triage function module 1, a department checking function module 2, an item price inquiry function module 3, a health propaganda and education function module 4, a problem consultation function module 5, a diagnosis evaluation function module 6 and a hospital introduction function module 7.
The pre-examination triage function module 1 comprises an illness state analysis submodule, a triage recommendation submodule and a self-service registration submodule; the pre-examination and triage function module is used for searching a corresponding clinic for the patient and doctor information of the clinic according to the disease symptom of the patient.
The disease condition analysis submodule is used for inputting the uncomfortable symptoms of the user by voice, inquiring the accompanying symptoms corresponding to the uncomfortable symptoms according to the input uncomfortable symptoms, inquiring whether the accompanying symptoms exist in the patient by voice, and analyzing the disease condition analysis result of the patient by an intelligent voice multi-round inquiry mode.
And the triage recommending submodule is used for inquiring the triage department corresponding to the disease analysis result and the current doctor which can register according to the disease analysis result in the hospital triage system according to the disease analysis result, and carrying out reasonable triage department and doctor recommendation for the patient.
The self-service registration submodule is used for enabling a patient to select a target doctor from doctors capable of making appointment at present, and providing a registration two-dimensional code of the target doctor for scanning of the patient, so that real-time self-service registration is realized.
The patient can tell the system that uncomfortable symptoms exist at present through intelligent voice multi-turn dialogue, and according to the guidance of the built-in medical AI capability of the system, the system inquires about the accompanying symptoms based on the symptoms existing in the patient, for example: the patient shows that the dizziness phenomenon exists, the robot asks whether the patient has symptoms such as nausea, vomiting, numbness of hands and feet, chest distress, chest pain and the like, gives a preliminary disease analysis result of the patient based on the symptom results of multiple rounds of selection of the patient, and carries out reasonable triage department and doctor recommendation for the patient by inquiring the corresponding relation of disease-associated departments in a hospital triage system. After the patient selects to see a doctor, the system immediately provides the registration two-dimensional code of the doctor for scanning of the patient, and the mobile terminal is used for real-time registration.
The department viewing function module 2 is used for the patient to view the information of the corresponding triage department, wherein the information comprises department introduction information, department position map information, department scheduling information, department expert information and treatment disease information. The system helps patients to know the characteristics and the service range of departments of the hospital, and promotes the trust and stickiness of the patient and the departments. The system is used as an offline entrance, so that the patient can talk with the system to tell the department information that the system wants to go to, and the system can give a simple map of the department position for the patient to view.
The price inquiry function module 3 is used for inquiring the price of each medicine and each diagnosis and treatment item for the patient, and the patient can conveniently know the details of the related price.
The health propaganda and education function module 4 is used for enabling a patient to inquire propaganda and education knowledge of various common diseases, comprises information such as clinical performance, daily health care, diet attention and rehabilitation, can support health propaganda and education of various common diseases, and can be used for inquiring propaganda and education information by the patient in a voice interaction mode.
The question consultation function module 5 is used for talking with the patient in a voice interaction mode and answering the medical general knowledge questions of the patient. For example: the patient asks: "when to take a list in urine protein examination? "the robot can answer: "please get by time on the list that the doctor opened". The content of the answer can be customized according to the actual situation in the hospital.
The visit evaluation function module 6 is used for the patient to carry out satisfaction evaluation on the visit. The system can make a satisfaction survey questionnaire of the visit evaluation according to the needs of the academies, and after the system broadcasts questions of the questionnaire survey, the patient can answer the answers of options such as satisfaction, generality and dissatisfaction through voice to complete the visit evaluation.
The hospital introduction function module 7 is used for introducing the basic conditions of the hospital to the patient, and the display contents are customized by the hospital.
Preferably, the functional modules are all selectable except the pre-examination triage main functional module, and the academician can make a selection according to the self condition;
while specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that these are by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (9)
1. A diagnosis guide medical system based on intelligent voice multi-round inquiry and self-service registration technology is characterized by comprising a pre-examination and triage function module, wherein the pre-examination and triage function module comprises an illness state analysis submodule, a triage recommendation submodule and a self-service registration submodule;
the disease condition analysis submodule is used for inputting uncomfortable symptoms of a user through voice, inquiring accompanying symptoms corresponding to the uncomfortable symptoms according to the input uncomfortable symptoms, inquiring whether the accompanying symptoms exist in the patient through voice, and analyzing a disease condition analysis result of the patient through an intelligent voice multi-round inquiry mode;
the triage recommending submodule is used for inquiring a triage department corresponding to the disease analysis result and a doctor who can register at present in a hospital triage system according to the disease analysis result;
the self-service registration submodule is used for enabling a patient to select a target doctor from doctors capable of making appointment at present, and providing a registration two-dimensional code of the target doctor for scanning of the patient, so that real-time self-service registration is realized.
2. The system of claim 1, further comprising a department viewing function module for a patient to view information of corresponding triage departments, wherein the information includes department introduction information, department location map information, department scheduling information, department expert information, and treatment disease information.
3. The system of claim 1, further comprising an price query function module for a patient to query the prices of each drug and each medical treatment item.
4. The system of claim 1, further comprising a health promotion and education function module for the patient to inquire about the promotion and education knowledge of various common diseases, including clinical manifestations, daily health care, diet attention, rehabilitation, etc.
5. The system of claim 1, further comprising a question and consultation function module for interacting with the patient via voice interaction to answer the patient's medical general knowledge questions.
6. The system of claim 1, further comprising a medical evaluation function module for evaluating the satisfaction of the patient with the medical visit.
7. The medical guide system based on intelligent voice multi-round inquiry and self-help registration technology as claimed in claim 1, further comprising a hospital introduction function module for introducing hospital basic conditions to the patient.
8. The system of any one of claims 1-7, wherein each functional module is integrated into a guide robot.
9. The system of claim 8, further comprising a cloud server, wherein the medical guidance robot is in communication with the cloud server.
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| CN111813957A (en) * | 2020-07-14 | 2020-10-23 | 深圳中兴网信科技有限公司 | Medical diagnosis guiding method based on knowledge graph and readable storage medium |
| CN111951955A (en) * | 2020-08-13 | 2020-11-17 | 神州数码医疗科技股份有限公司 | Method and device for constructing clinical decision support system based on rule reasoning |
| CN112435723A (en) * | 2020-11-25 | 2021-03-02 | 浙江大学医学院附属儿童医院 | Hospital intelligent pre-inspection three-in-one method and device and storage medium |
| CN112768023A (en) * | 2021-01-27 | 2021-05-07 | 杭州半云科技有限公司 | Intelligent medical self-service inquiry terminal device |
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| CN112786168A (en) * | 2020-12-28 | 2021-05-11 | 华中科技大学同济医学院附属协和医院 | Electronic navigation system for admission |
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| CN113257411A (en) * | 2021-06-11 | 2021-08-13 | 成都安易迅科技有限公司 | Self-service medical registration interaction method and device, storage medium and self-service registration machine |
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| CN114334066A (en) * | 2022-03-09 | 2022-04-12 | 深圳佳特安科技有限公司 | Intelligent medical-seeking triage robot system and triage method thereof |
| CN114864062A (en) * | 2022-03-14 | 2022-08-05 | 北京融威众邦电子技术有限公司 | Medical intelligent triage method and triage system |
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| CN116631597B (en) * | 2023-07-24 | 2024-01-16 | 深圳捷工智能电气股份有限公司 | Mobile terminal, doctor terminal, nurse terminal nearby identity information comparison and confirmation method |
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