CN111246030A - Method, device and system for judging number validity - Google Patents
Method, device and system for judging number validity Download PDFInfo
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- CN111246030A CN111246030A CN201911331027.8A CN201911331027A CN111246030A CN 111246030 A CN111246030 A CN 111246030A CN 201911331027 A CN201911331027 A CN 201911331027A CN 111246030 A CN111246030 A CN 111246030A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
Abstract
The invention discloses a method, a device, a system and a storage medium for judging the validity of a number, wherein the method is used for judging the validity of the number and comprises the following steps that a voice robot selects a gateway address from a gateway address list and sends a calling request to a gateway according to the selected gateway address, and the calling request comprises the number to be verified; the gateway receives the call request, forwards the call request to an operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway; and the voice robot receives the verification result forwarded by the gateway, disconnects a link with the gateway and judges the validity of the number according to the verification result. By adopting the technical scheme, the voice robot breaks the link after receiving the verification result, the mobile phone of the user to be verified does not ring, the user normally used cannot be disturbed, and the validity of the number can be accurately verified.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a system for judging number validity.
Background
The customer service center is a main bridge for communication between enterprises and users, and a main channel for improving the satisfaction degree of the users. In the past, a customer service center mainly takes manual customer service as a main part and professional customer service personnel serve users. With the development of computer information processing technology, more and more customer service centers begin to adopt intelligent voice robots to perform services such as return visits, telephone questionnaire surveys and the like.
However, when sales promotion or early investigation is performed, it is often impossible to determine whether the number of the user is valid, and if the number is directly dialed, direct dialing wastes a large amount of system resources when a large number of invalid numbers exist. If the validity of the user number is verified in a 'one-sound' mode, the user number can be harassed to normally used users.
Disclosure of Invention
The invention aims to solve the problem that the voice robot of the existing customer service center cannot determine whether the number of the user is valid or not.
In order to solve the above technical problem, a first aspect of the present invention provides a method for judging number validity, where the method includes:
the voice robot selects a gateway address from the gateway address list, and sends a call request to the gateway according to the selected gateway address, wherein the call request comprises a number to be verified;
the gateway receives the call request, forwards the call request to an operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway;
and the voice robot receives the verification result forwarded by the gateway, disconnects a link with the gateway and judges the validity of the number according to the verification result.
According to a preferred embodiment of the invention, the link between the gateway and the operator server is based on the UDP protocol.
According to a preferred embodiment of the invention, the method further comprises:
and setting interval time, and when a new number to be verified exists, selecting another gateway address from the gateway address list by the voice robot after the interval time to judge the validity of the number.
According to a preferred embodiment of the present invention, the speech robot performs number validity determination by using a Freeswitch server.
According to a preferred embodiment of the invention, the Freeswitch server supports high concurrency.
According to a preferred embodiment of the invention, the method further comprises:
and if the link between the gateway and the operator server is abnormal, deleting the gateway address corresponding to the gateway from the gateway address list, and selecting another gateway address from the gateway address list by the voice robot to send a call request.
A second aspect of the present invention provides an apparatus for judging number validity, including:
the voice robot selects a gateway address from the gateway address list and sends a call request to the gateway according to the selected gateway address, wherein the call request comprises a number to be verified;
the forwarding module is used for receiving the call request by the gateway and forwarding the call request to the operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway;
and the voice robot receives the verification result forwarded by the gateway, disconnects a link with the gateway and judges the validity of the number according to the verification result.
According to a preferred embodiment of the invention, the link between the gateway and the operator server is based on the UDP protocol.
According to a preferred embodiment of the invention, the device further comprises:
and the periodic interval module is used for setting interval time, and when a new number to be verified exists, the voice robot selects another gateway address from the gateway address list to execute number validity judgment after the interval time.
According to a preferred embodiment of the present invention, the speech robot performs number validity determination by using a Freeswitch server.
According to a preferred embodiment of the invention, the Freeswitch server supports high concurrency.
According to a preferred embodiment of the invention, the device further comprises:
and the switching module is used for deleting the gateway address corresponding to the gateway from the gateway address list if the link between the gateway and the operator server is abnormal, and the voice robot selects another gateway address from the gateway address list to send a call request.
A third aspect of the present invention provides a system for judging number validity, including:
a storage unit for storing a computer executable program;
and the processing unit is used for reading the computer executable program in the storage unit so as to execute the number validity judging method.
A fourth aspect of the present invention provides a computer-readable medium storing a computer-readable program, wherein the computer-readable program is configured to execute the method for judging number validity.
By adopting the technical scheme, after the call request is sent to the telecom operator, the telecom operator can return a verification result, the voice robot breaks the link after receiving the verification result, the mobile phone of the user to be verified does not ring, the user normally used cannot be disturbed, and the validity of the number can be accurately verified.
Drawings
In order to make the technical problems solved by the present invention, the technical means adopted and the technical effects obtained more clear, the following will describe in detail the embodiments of the present invention with reference to the accompanying drawings. It should be noted, however, that the drawings described below are only illustrations of exemplary embodiments of the invention, from which other embodiments can be derived by those skilled in the art without inventive step.
Fig. 1 is a flowchart illustrating a method for determining validity of a number according to an embodiment of the present invention;
FIG. 2 is a block diagram of an apparatus for number validity determination according to an embodiment of the present invention;
FIG. 3 is a block diagram of a system for number validity determination according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a computer-readable storage medium in an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention will now be described more fully hereinafter with reference to the accompanying drawings, in which exemplary embodiments of the invention may be embodied in many specific forms, and should not be construed as limited to the embodiments set forth herein. Rather, these exemplary embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the invention to those skilled in the art.
The structures, properties, effects or other characteristics described in a certain embodiment may be combined in any suitable manner in one or more other embodiments, while still complying with the technical idea of the invention.
In describing particular embodiments, specific details of structures, properties, effects, or other features are set forth in order to provide a thorough understanding of the embodiments by one skilled in the art. However, it is not excluded that a person skilled in the art may implement the invention in a specific case without the above-described structures, performances, effects or other features.
The flow chart in the drawings is only an exemplary flow demonstration, and does not represent that all the contents, operations and steps in the flow chart are necessarily included in the scheme of the invention, nor does it represent that the execution is necessarily performed in the order shown in the drawings. For example, some operations/steps in the flowcharts may be divided, some operations/steps may be combined or partially combined, and the like, and the execution order shown in the flowcharts may be changed according to actual situations without departing from the gist of the present invention.
The block diagrams in the figures generally represent functional entities and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different network and/or processing unit devices and/or microcontroller devices.
The same reference numerals denote the same or similar elements, components, or parts throughout the drawings, and thus, a repetitive description thereof may be omitted hereinafter. It will be further understood that, although the terms first, second, third, etc. may be used herein to describe various elements, components, or sections, these elements, components, or sections should not be limited by these terms. That is, these phrases are used only to distinguish one from another. For example, a first device may also be referred to as a second device without departing from the spirit of the present invention. Furthermore, the term "and/or", "and/or" is intended to include all combinations of any one or more of the listed items.
Fig. 1 is a timing diagram of a classification-based single sentence intent recognition method of the present invention, as shown in fig. 1, the method of the present invention has the following steps:
s101, the voice robot selects a gateway address from a gateway address list, and sends a call request to a gateway according to the selected gateway address, wherein the call request comprises a number to be verified.
In this embodiment, the gateway is a third-party agent, and the voice robot initiates a call request through the third-party agent. Addresses of a plurality of third party agents are recorded in a gateway address list.
In this embodiment, when initiating a call, the voice robot selects a third-party agent from the gateway address list and sends a call request to the third-party agent, where the call request includes a number to be verified. And after receiving the call request sent by the voice robot, the third-party agent analyzes the call request and extracts the number to be verified.
S102, the gateway receives the call request, forwards the call request to an operator server, and after receiving the call request, the operator server analyzes the call request, inquires a number to be verified and then sends a verification result to the gateway.
On the basis of the technical scheme, further, a link between the gateway and the operator server is based on a UDP protocol.
In the embodiment, the third-party agent is connected with the operator server through the UDP, three-way handshake is not needed in the UDP, and the operator server analyzes the call request and acquires the number to be verified after receiving the additional call request sent by the third-party agent. And the operator server inquires the number to be verified, feeds back a verification result of whether the number to be verified is valid to the third-party agent, and forwards the verification result.
S103, the voice robot receives the verification result forwarded by the gateway, breaks a link with the gateway, and judges the validity of the number according to the verification result.
In this embodiment, the voice robot receives the verification result and then disconnects the link with the third-party agent, and at this time, the call request does not reach the user side, so the user side does not ring. Avoiding the disturbance to the user who uses normally.
On the basis of the technical scheme, the method further comprises the following steps:
and S104, setting interval time, and when a new number to be verified exists, selecting another gateway address from the gateway address list by the voice robot after the interval time to judge the validity of the number.
In the embodiment, in order to avoid wasting system resources by a large amount of messages for inquiring number validity, a time interval is set, new number validity inquiry can be initiated after a fixed time interval, and another third-party agent is selected for inquiry when inquiry is performed.
On the basis of the technical scheme, the Freeswitch server is used for judging the number validity in the voice robot.
On the basis of the technical scheme, the Freeswitch server supports high concurrency.
In this embodiment, the Freeswitch server is a server cluster system, including a media server, which supports multiple communication technology standards, including protocols such as SIP, h.323, IAX2, and google talk, can be conveniently interfaced with switch systems such as sipX, OpenPBX, bayone, YATE, or Asterisk, and can provide routing and interconnection communication protocols for audio, video, text, or any other form of media. The system also comprises a master proxy server and a slave proxy server which are used for carrying out load balancing on the media server.
On the basis of the technical scheme, the method further comprises the following steps:
s105, if the link between the gateway and the operator server is abnormal, deleting the gateway address corresponding to the gateway from the gateway address list, and selecting another gateway address from the gateway address list by the voice robot to send a call request.
In this embodiment, when a problem occurs between the third-party agent and the operator server, the third-party agent is deleted from the gateway address list in order to avoid using the problematic third-party agent in the subsequent operation.
As shown in fig. 2, in this embodiment, there is further provided an apparatus 200 for number validity judgment, including:
the sending module 201 selects a gateway address from the gateway address list, and sends a call request to the gateway according to the selected gateway address, where the call request includes a number to be verified.
In this embodiment, the gateway is a third-party agent, and the voice robot initiates a call request through the third-party agent. Addresses of a plurality of third party agents are recorded in a gateway address list.
In this embodiment, when initiating a call, the voice robot selects a third-party agent from the gateway address list and sends a call request to the third-party agent, where the call request includes a number to be verified. And after receiving the call request sent by the voice robot, the third-party agent analyzes the call request and extracts the number to be verified.
And the forwarding module 202 receives the call request by the gateway, forwards the call request to the operator server, and after receiving the call request, the operator server analyzes the call request, queries a number to be verified and then sends a verification result to the gateway.
On the basis of the technical scheme, further, a link between the gateway and the operator server is based on a UDP protocol.
In the embodiment, the third-party agent is connected with the operator server through the UDP, three-way handshake is not needed in the UDP, and the operator server analyzes the call request and acquires the number to be verified after receiving the additional call request sent by the third-party agent. And the operator server inquires the number to be verified, feeds back a verification result of whether the number to be verified is valid to the third-party agent, and forwards the verification result.
And the receiving module 203 receives the verification result forwarded by the gateway, disconnects the link with the gateway, and judges the validity of the number according to the verification result.
In this embodiment, the voice robot receives the verification result and then disconnects the link with the third-party agent, and at this time, the call request does not reach the user side, so the user side does not ring. Avoiding the disturbance to the user who uses normally.
On the basis of the above technical solution, further, the apparatus 200 further includes:
and the period interval module 204 is used for setting interval time, and when a new number to be verified exists, the voice robot selects another gateway address from the gateway address list after the interval time to execute number validity judgment.
In the embodiment, in order to avoid wasting system resources by a large amount of messages for inquiring number validity, a time interval is set, new number validity inquiry can be initiated after a fixed time interval, and another third-party agent is selected for inquiry when inquiry is performed.
On the basis of the technical scheme, the Freeswitch server is used for judging the number validity in the voice robot.
On the basis of the technical scheme, the Freeswitch server supports high concurrency.
In this embodiment, the Freeswitch server is a server cluster system, including a media server, which supports multiple communication technology standards, including protocols such as SIP, h.323, IAX2, and google talk, can be conveniently interfaced with switch systems such as sipX, OpenPBX, bayone, YATE, or Asterisk, and can provide routing and interconnection communication protocols for audio, video, text, or any other form of media. The system also comprises a master proxy server and a slave proxy server which are used for carrying out load balancing on the media server.
On the basis of the above technical solution, further, the apparatus 200 further includes:
and the switching module 205, if the link between the gateway and the operator server is abnormal, deleting the gateway address corresponding to the gateway from the gateway address list, and selecting another gateway address from the gateway address list by the voice robot to send a call request.
In this embodiment, when a problem occurs between the third-party agent and the operator server, the third-party agent is deleted from the gateway address list in order to avoid using the problematic third-party agent in the subsequent operation.
As shown in fig. 3, a system for determining number validity is further disclosed in an embodiment of the present invention, and the information processing system shown in fig. 3 is only an example and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
A system 300 for number validity determination includes a storage unit 320 for storing a computer executable program; a processing unit 310 for reading the computer executable program in the storage unit to execute the steps of various embodiments of the present invention.
The system 300 for number validity determination in this embodiment further includes a bus 330 for connecting different system components (including the storage unit 320 and the processing unit 310), a display unit 340, and the like.
The storage unit 320 stores a computer readable program, which may be a code of a source program or a read-only program. The program may be executed by the processing unit 310 such that the processing unit 310 performs the steps of various embodiments of the present invention. For example, the processing unit 310 may perform the steps as shown in fig. 1.
The storage unit 320 may include readable media in the form of volatile storage units, such as a random access memory unit (RAM)3201 and/or a cache storage unit 3202, and may further include a read only memory unit (ROM) 3203. The storage unit 320 may also include a program/utility 3204 having a set (at least one) of program modules 3205, such program modules 3205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
Bus 330 may be one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.
A system 300 for number validity determination may also communicate with one or more external devices 370 (e.g., keyboard, display, network device, bluetooth device, etc.) such that a user may interact with the processing unit 310 via the external devices 370 via an input/output (I/O) interface 350, and with one or more networks (e.g., Local Area Network (LAN), Wide Area Network (WAN), and/or a public network, such as the internet) via a network adapter 360. The network adapter 360 may communicate with other modules of the system 300 for number validity determination via the bus 330. It should be appreciated that although not shown, other hardware and/or software modules may be used in a system 300 for number validity determination, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
FIG. 4 is a schematic diagram of one computer-readable medium embodiment of the present invention. As shown in fig. 4, the computer program may be stored on one or more computer readable media. The computer readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a random access memory unit (RAM), a read-only memory unit (ROM), an erasable programmable read-only memory unit (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory unit (CD-ROM), an optical storage unit, a magnetic storage unit, or any suitable combination of the foregoing. The computer program, when executed by one or more data processing devices, enables the computer-readable medium to implement the above-described method of the invention, namely:
s101, a voice robot selects a gateway address from a gateway address list, and sends a call request to a gateway according to the selected gateway address, wherein the call request comprises a number to be verified;
s102, the gateway receives the call request, forwards the call request to an operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway;
s103, the voice robot receives the verification result forwarded by the gateway, breaks a link with the gateway, and judges the validity of the number according to the verification result.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments of the present invention described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, which can be stored in a computer-readable storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to make a data processing device (which can be a personal computer, a server, or a network device, etc.) execute the above-mentioned method according to the present invention.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In summary, the present invention can be implemented as a method, an apparatus, an electronic device, or a computer-readable medium executing a computer program. Some or all of the functions of the present invention may be implemented in practice using general purpose data processing equipment such as a micro-processing unit or a digital signal processing unit (DSP).
While the foregoing embodiments have described the objects, aspects and advantages of the present invention in further detail, it should be understood that the present invention is not inherently related to any particular computer, virtual machine or electronic device, and various general-purpose machines may be used to implement the present invention. The invention is not to be considered as limited to the specific embodiments thereof, but is to be understood as being modified in all respects, all changes and equivalents that come within the spirit and scope of the invention.
Claims (9)
1. A method for judging number validity is characterized in that the method comprises the following steps:
the voice robot selects a gateway address from the gateway address list, and sends a call request to the gateway according to the selected gateway address, wherein the call request comprises a number to be verified;
the gateway receives the call request, forwards the call request to an operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway;
and the voice robot receives the verification result forwarded by the gateway, disconnects a link with the gateway and judges the validity of the number according to the verification result.
2. The method of number validity judgment according to claim 1, wherein the link between the gateway and the operator server is based on UDP protocol.
3. The method for number validity judgment according to any one of claims 1 to 2, characterized in that the method further comprises:
and setting interval time, and when a new number to be verified exists, selecting another gateway address from the gateway address list by the voice robot after the interval time to judge the validity of the number.
4. The method for number validity judgment according to any one of claims 1 to 3, wherein the speech robot performs number validity judgment by a Freeswitch server.
5. The method of number validity judgment of any of the claims 1 to 4, characterized in that the Freeswitch server supports high concurrency.
6. The method for number validity judgment according to any one of claims 1 to 5, characterized in that the method further comprises:
and if the link between the gateway and the operator server is abnormal, deleting the gateway address corresponding to the gateway from the gateway address list, and selecting another gateway address from the gateway address list by the voice robot to send a call request.
7. An apparatus for determining validity of a number, the apparatus comprising:
the voice robot selects a gateway address from the gateway address list and sends a call request to the gateway according to the selected gateway address, wherein the call request comprises a number to be verified;
the forwarding module is used for receiving the call request by the gateway and forwarding the call request to the operator server, and the operator server analyzes the call request after receiving the call request, inquires a number to be verified and then sends a verification result to the gateway;
and the voice robot receives the verification result forwarded by the gateway, disconnects a link with the gateway and judges the validity of the number according to the verification result.
8. A system for number validity determination, comprising:
a storage unit for storing a computer executable program;
a processing unit for reading the computer executable program in the storage unit to execute the method of number validity judgment of any one of claims 1 to 6.
9. A computer-readable medium storing a computer-readable program for executing the method for number validity judgment according to any one of claims 1 to 6.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112615965A (en) * | 2020-12-01 | 2021-04-06 | 北京皮尔布莱尼软件有限公司 | Communication number verification method and system and computing device |
| CN112615965B (en) * | 2020-12-01 | 2023-04-11 | 北京皮尔布莱尼软件有限公司 | Communication number verification method and system and computing device |
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