CN114844989A - Guest room communication method, system, equipment and storage medium based on mobile terminal - Google Patents

Guest room communication method, system, equipment and storage medium based on mobile terminal Download PDF

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Publication number
CN114844989A
CN114844989A CN202210431216.8A CN202210431216A CN114844989A CN 114844989 A CN114844989 A CN 114844989A CN 202210431216 A CN202210431216 A CN 202210431216A CN 114844989 A CN114844989 A CN 114844989A
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CN
China
Prior art keywords
hotel
mobile terminal
extension number
virtual network
room
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Pending
Application number
CN202210431216.8A
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Chinese (zh)
Inventor
李梦严
熊忠国
王长春
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Shanghai Huake Information Technology Co ltd
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Shanghai Huake Information Technology Co ltd
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Priority to CN202210431216.8A priority Critical patent/CN114844989A/en
Publication of CN114844989A publication Critical patent/CN114844989A/en
Pending legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/08—Key distribution or management, e.g. generation, sharing or updating, of cryptographic keys or passwords
    • H04L9/0816—Key establishment, i.e. cryptographic processes or cryptographic protocols whereby a shared secret becomes available to two or more parties, for subsequent use
    • H04L9/0819—Key transport or distribution, i.e. key establishment techniques where one party creates or otherwise obtains a secret value, and securely transfers it to the other(s)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Abstract

The invention provides a method, a system, equipment and a storage medium for guest room communication based on a mobile terminal, wherein the method comprises the following steps: establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room; when the hotel room extension number is dialed, the call request is forwarded to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number through the virtual network telephone server according to the hotel call conversion table. The invention can avoid telephone installation in hotel rooms, saves hardware cost, and can enable enterprises to more conveniently and rapidly realize the communication process from guests to customer service by using the mobile terminal, thereby improving user experience.

Description

Guest room communication method, system, equipment and storage medium based on mobile terminal
Technical Field
The invention relates to the field of hotels, in particular to a guest room communication method, a guest room communication system, guest room communication equipment and a storage medium based on a mobile terminal.
Background
In the existing cloud exchange service scenario, a user typically needs to use a landline, or computer web browser, to make a call, such as a landline in a hotel room. However, this has the following problems:
1. each room needs to be equipped with a telephone set and a telephone line, which is expensive, takes up space and needs to be maintained after being damaged.
2. In the era of increasingly developing small programs, each hotel or other service companies usually have their own small program to provide user service, and when the user needs to contact hotel customer service and also needs to contact without the small program, if a capability can be provided in the small program, the user can contact the customer service as common telephone calls, which greatly improves the user experience and the acceptance of the hotel small program.
Therefore, the invention provides a guest room communication method, a system, equipment and a storage medium based on a mobile terminal.
Disclosure of Invention
Aiming at the problems in the prior art, the invention aims to provide a guest room communication method, a guest room communication system, guest room communication equipment and a storage medium based on a mobile terminal, which overcome the difficulties in the prior art, can avoid telephone installation in hotel guest rooms, save hardware cost, and enable enterprises to realize the communication process from guests to customer service more conveniently and rapidly by using the mobile terminal, thereby improving user experience.
The embodiment of the invention provides a guest room communication method based on a mobile terminal, which comprises the following steps:
establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
when the hotel room extension number is dialed, a call request is forwarded to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number through the virtual network telephone server according to the hotel call conversion table.
Preferably, the establishing a hotel call conversion table, where the hotel call conversion table includes a mapping relationship between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room, includes:
establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
and establishing a pair of secret keys for each hotel room extension number, wherein the public key of the secret key is configured to be stored in a hotel call conversion table, and the private key of the secret key is configured to be distributed to a mobile terminal of a hotel resident for the right confirmation with the public key of the corresponding hotel room extension number when the network telephone is in communication.
Preferably, the establishing a hotel call conversion table, where the hotel call conversion table includes a mapping relationship between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room, the hotel call conversion table further includes:
and mapping relation between each hotel service extension number and the virtual network telephone number of the mobile terminal of the hotel employee currently responsible for the hotel service.
Preferably, the establishing a hotel call conversion table, where the hotel call conversion table includes a mapping relationship between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering a hotel room, and before forwarding a call request to virtual network telephones of all mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table by using a virtual network telephone server when the hotel room extension number is dialed, further includes:
and when the hotel resident checks in, establishing the virtual network telephone number of the mobile terminal of the hotel resident, and updating the virtual network telephone number to the hotel call conversion table.
Preferably, when the hotel room extension number is dialed, forwarding a call request to virtual network phones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table through a virtual network phone server includes:
when the hotel room extension number is dialed, a virtual network telephone server obtains a call request according to the hotel call conversion table by virtue of virtual network telephones of all the mobile terminals corresponding to the hotel room extension number;
and generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the virtual network telephone of the mobile terminal, and displaying the hotel room extension number.
Preferably, the method further comprises the following steps:
when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table by a call request, and forwards the hotel room extension number to the hotel service extension number.
Preferably, when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table from the call request, and forwards the hotel room extension number to the hotel service extension number, including:
when the virtual network telephone of the mobile terminal dials the hotel service extension number, a call request is obtained through a virtual network telephone server according to the hotel call conversion table to obtain the hotel room extension number corresponding to the virtual network telephone of the mobile terminal;
and generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the hotel service extension number, and displaying the hotel room extension number.
Preferably, when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table from the call request, and forwards the hotel room extension number to the hotel service extension number, further comprising:
and based on the call record of the call task packet, performing natural semantic text recognition through a neural network according to the call record and the hotel room extension number to generate a hotel service task, and sending the hotel service task to a corresponding hotel service unit.
Preferably, when the hotel room extension number is dialed, forwarding a call request to virtual network phones of all the mobile terminals corresponding to the hotel room extension number through a virtual network phone server according to the hotel call conversion table, includes:
and when the hotel resident checks out and returns to the house, deleting the virtual network telephone number of the mobile terminal of the hotel resident from the hotel call conversion table.
The embodiment of the present invention further provides a guest room communication system based on a mobile terminal, which is used for implementing the guest room communication method based on the mobile terminal, and the guest room communication system based on the mobile terminal includes:
the system comprises a mapping relation module, a service module and a service module, wherein the mapping relation module is used for establishing a hotel call conversion table, and the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
and the first conversion module is used for forwarding a call request to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table through a virtual network telephone server when the hotel room extension number is dialed.
The embodiment of the invention also provides guest room communication equipment based on the mobile terminal, which comprises:
a processor;
a memory having stored therein executable instructions of the processor;
wherein the processor is configured to perform the steps of the mobile terminal based room talk method described above via execution of the executable instructions.
An embodiment of the present invention further provides a computer-readable storage medium for storing a program, where the program implements the steps of the above-mentioned guest room calling method based on a mobile terminal when executed.
The invention aims to provide a guest room communication method, a guest room communication system, guest room communication equipment and a storage medium based on a mobile terminal, which can avoid telephone installation in hotel guest rooms, save hardware cost, enable enterprises to more conveniently and quickly realize the communication process from guests to customer service by using the mobile terminal, and improve user experience.
Drawings
Other features, objects and advantages of the present invention will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, with reference to the accompanying drawings.
Fig. 1 is a flow chart of a guest room calling method based on a mobile terminal according to the invention.
Fig. 2 is a schematic diagram of an implementation process of the mobile terminal-based guest room calling method of the present invention.
Fig. 3 is a block diagram of a mobile terminal based room calling system of the present invention.
Fig. 4 is a schematic structural diagram of a guest room calling device based on a mobile terminal according to the invention.
Fig. 5 is a schematic structural diagram of a computer-readable storage medium according to an embodiment of the present invention.
Detailed Description
The following embodiments of the present application are described by specific examples, and other advantages and effects of the present application will be readily apparent to those skilled in the art from the disclosure herein. The present application is capable of other and different embodiments and of being practiced or being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present application. It should be noted that, in the present application, the embodiments and features of the embodiments may be combined with each other without conflict.
Embodiments of the present application will be described in detail below with reference to the accompanying drawings so that those skilled in the art to which the present application pertains can easily carry out the present application. The present application may be embodied in many different forms and is not limited to the embodiments described herein.
Reference throughout this specification to "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," or the like, means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. Furthermore, the particular features, structures, materials, or characteristics shown may be combined in any suitable manner in any one or more embodiments or examples. Moreover, various embodiments or examples and features of different embodiments or examples presented in this application can be combined and combined by those skilled in the art without contradiction.
Furthermore, the terms "first", "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the expressions of the present application, "plurality" means two or more unless specifically defined otherwise.
In order to clearly explain the present application, components that are not related to the description are omitted, and the same reference numerals are given to the same or similar components throughout the specification.
Throughout the specification, when a device is referred to as being "connected" to another device, this includes not only the case of being "directly connected" but also the case of being "indirectly connected" with another element interposed therebetween. In addition, when a device "includes" a certain component, unless otherwise stated, the device does not exclude other components, but may include other components.
When a device is said to be "on" another device, this may be directly on the other device, but may also be accompanied by other devices in between. When a device is said to be "directly on" another device, there are no other devices in between.
Although the terms first, second, etc. may be used herein to describe various elements in some instances, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, the first interface and the second interface are represented. Also, as used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context indicates otherwise. It will be further understood that the terms "comprises," "comprising," "includes" and/or "including," when used in this specification, specify the presence of stated features, steps, operations, elements, components, items, species, and/or groups, but do not preclude the presence, or addition of one or more other features, steps, operations, elements, components, items, species, and/or groups thereof. The terms "or" and/or "as used herein are to be construed as inclusive or meaning any one or any combination. Thus, "A, B or C" or "A, B and/or C" means "any of the following: a; b; c; a and B; a and C; b and C; A. b and C ". An exception to this definition will occur only when a combination of elements, functions, steps or operations are inherently mutually exclusive in some way.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used herein, the singular forms "a", "an" and "the" include plural forms as long as the words do not expressly indicate a contrary meaning. The term "comprises/comprising" when used in this specification is taken to specify the presence of stated features, regions, integers, steps, operations, elements, and/or components, but does not exclude the presence or addition of other features, regions, integers, steps, operations, elements, and/or components.
Although not defined differently, including technical and scientific terms used herein, all terms have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs. Terms defined in commonly used dictionaries are to be additionally interpreted as having meanings consistent with those of related art documents and the contents of the present prompts, and must not be excessively interpreted as having ideal or very formulaic meanings unless defined.
Fig. 1 is a flow chart of a guest room calling method based on a mobile terminal according to the invention. As shown in fig. 1, an embodiment of the present invention provides a guest room communication method based on a mobile terminal, including the following steps:
s110, a hotel call conversion table is established, wherein the hotel call conversion table comprises a mapping relation between the extension number of a hotel room and the virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room.
S130, when the hotel room extension number is dialed, the call request is forwarded to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number through the virtual network telephone server according to the hotel call conversion table.
In a preferred embodiment, step S110 includes:
s111, the hotel server establishes a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between the hotel room extension number and the virtual network telephone number of at least one mobile terminal of the hotel resident currently entering the hotel room.
And S112, establishing a pair of secret keys for each hotel room extension number, wherein the public key of the secret key is configured to be stored in a hotel call conversion table, and the private key of the secret key is configured to be distributed to a mobile terminal of a hotel resident for the right confirmation with the public key of the corresponding hotel room extension number during the network telephone call, but not limited to this.
In a preferred embodiment, in step S110, the hotel call conversion table further includes:
and mapping relation between each hotel service extension number and the virtual network telephone number of the mobile terminal of the hotel employee currently responsible for the hotel service.
In a preferred embodiment, after step S110 and before step S130, the method further includes:
and S120, when the hotel resident checks in, establishing the virtual network telephone number of the mobile terminal of the hotel resident, and updating the virtual network telephone number to a hotel call conversion table, but not limited to the hotel call conversion table.
In a preferred embodiment, the applet sdk is carried by the applet, and the applet is installed on the mobile terminal of the hotel resident, so that the mobile terminal of the hotel resident can cooperate with the hotel call conversion table of the hotel server, but not limited thereto. SDK is an abbreviation for Software Development Kit, and Chinese means Software Development Kit. A software development kit is generally a collection of development tools used by some software engineers to build application software for a particular software package, software framework, hardware platform, operating system, and the like.
In a preferred embodiment, step S130 includes:
s131, when the hotel room extension number is dialed, the virtual network telephone server obtains the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table by the call request
S132, generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the virtual network telephone of the mobile terminal, and displaying the hotel room extension number, but not limited to the above.
In a preferred embodiment, further comprising:
and S140, when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table from the call request, and forwards the hotel room extension number to the hotel service extension number, but the method is not limited to this.
In a preferred embodiment, step S140 includes:
and S141, when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table by the call request.
And S142, generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the hotel service extension number, and displaying the hotel room extension number, but not limited to the above.
In a preferred embodiment, step S140 further includes:
and S143, based on the call recording of the call task packet, performing natural semantic text recognition through a neural network according to the call recording and the hotel room extension number to generate a hotel service task, and sending the hotel service task to a corresponding hotel service unit, but not limited to the above. The natural semantic text recognition in the invention refers to that the existing semantic recognition is one of Natural Language Processing (NLP) technologies, and the core of the semantic recognition not only understands the meaning of a text vocabulary, but also understands the meaning of the word represented in a sentence and a chapter, which means that the semantic recognition technically needs to be done: the method comprises the following steps of semantic analysis and ambiguity elimination at the level of text, vocabulary, syntax, morphology, chapter (paragraph) and corresponding meaning recombination so as to achieve the aim of identifying the text, the vocabulary, the syntax, the morphology and the chapter (paragraph).
In a preferred embodiment, after step S130, the method includes:
and S150, when the hotel resident checks out and returns to the house, deleting the virtual network telephone number of the mobile terminal of the hotel resident from the hotel call conversion table, but not limiting the deletion.
The specific embodiment of the invention is as follows:
the hotel server establishes a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between the extension number of a hotel room and the virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room. And establishing a pair of secret keys for each hotel room extension number, wherein the public key of the secret key is configured to be stored in a hotel call conversion table, and the private key of the secret key is configured to be distributed to a mobile terminal of a hotel resident for the right confirmation with the public key of the corresponding hotel room extension number during the network telephone call, but the invention is not limited to this.
When a hotel resident A checks in, a unique virtual network telephone number of a mobile terminal B of the hotel resident A is established, and the hotel call conversion table is updated. And establishing a mapping relation between the virtual network telephone number of the mobile terminal B and the extension number 1601 of the room 1601 into which the hotel resident A is going to live.
When a hotel resident A is in a hotel, when the hotel room extension number 1601 is dialed, the virtual network telephone server obtains the virtual network telephones of all the mobile terminals B corresponding to the hotel room extension number 1601 by the call request according to the hotel call conversion table. And generating a call task package at least based on the hotel room extension number 1601, forwarding the call task package to the virtual network telephone of the mobile terminal B, and displaying the hotel room extension number 1601. The hotel resident A can receive the call to the extension number 1601 of the room 1601 at any place of the hotel by carrying the mobile phone, and the situation that the call is missed because the hotel resident A is not in the room 1601 is avoided.
When the hotel resident A uses the virtual network telephone of the mobile terminal B to dial the hotel service extension number, the virtual network telephone server obtains the hotel room extension number 1601 corresponding to the virtual network telephone of the mobile terminal B according to the hotel call conversion table by the call request. The method comprises the steps of generating a call task package at least based on a hotel room extension number 1601, forwarding the call task package to a hotel service extension number, displaying the hotel room extension number 1601, carrying out natural semantic text recognition according to the call record and the hotel room extension number 1601 based on the call record of the call task package through a neural network, generating a hotel service task, and sending the hotel service task to a corresponding hotel service unit.
And when the hotel resident A checks out and returns to the house, deleting the virtual network telephone number of the mobile terminal B of the hotel resident A from the hotel call conversion table.
Another implementation of the present invention comprises:
fig. 2 is a schematic diagram of an implementation process of the mobile terminal-based guest room calling method of the present invention. As shown in fig. 2, an enterprise applet is set in a mobile terminal of a hotel resident to provide a telephone entrance for the hotel resident, for example, a quick call button is added on a negative screen of the mobile terminal, an SDK method is called to dial, a telephone SDK is accessed and then sent to a cloud exchange, or manual answering or AI machine processing is performed, and a hotel service work order is generated through a work order system according to telephone contents.
The mobile phone can be said to be a living necessity of people at present, and the user scene service aiming at the mobile terminal is also a key concern of each service scene, and the invention uses the small program sdk as a carrier, so that the user can walk along with the use, service merchants such as hotels and the like can freely customize scenes, and diversified scene requirements are met.
Network telephones accessed through applets also provide significant cost savings to the enterprise, including hardware costs, expense costs, and administrative costs.
The operation is simple, enterprises can set contact xx departments in own applets generally, the enterprises can use the departments internally or externally, and users can realize communication only by one key
The use scene is flexible, the user can use the method at any time in the required scene without downloading the app and depending on hardware facilities
The problem that a user needs to manually maintain client information can be solved, the traditional telephone mode is adopted, the client service needs to manually maintain related client information, work orders and the like, the small program can obtain the user information, and therefore the user information can be timely associated with a management system of an enterprise
The method and the system provide the storage of the information of the butt joint user, and facilitate the subsequent service statistics and analysis.
In addition, the intelligent robot is supported, an enterprise can be helped to process the client requirements and convert the client requirements into a corresponding work order, and the client requirements can be continuously processed for 24 hours
The invention supplements and perfects the existing customer service system, enables enterprises to realize the communication process from guests to customer service more conveniently and rapidly by providing a more flexible and more scene application access mode, has simple access mode, helps the enterprises to save cost, provides the use experience of the guests, and helps the enterprises to better maintain the client information of the small program end by relying on the platform advantage of the small program. The access of the AI robot can also help customer service to improve service efficiency, reduce manual service communication cost, and reduce the problem that the demands of customers cannot be responded in time due to subjective factors of customer service (such as busy).
Fig. 3 is a block diagram of a mobile terminal based room calling system of the present invention. As shown in fig. 3, an embodiment of the present invention further provides a guest room communication system based on a mobile terminal, which is used to implement the guest room communication method based on the mobile terminal, and the guest room communication system based on the mobile terminal includes:
the mapping relationship module 51 establishes a hotel call conversion table, where the hotel call conversion table includes a mapping relationship between the hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room.
The first conversion module 53, when dialing the hotel room extension number, forwards the call request to the virtual network phones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table through the virtual network phone server.
In a preferred embodiment, the mapping module 51 is configured to establish a hotel call conversion table including a mapping of a hotel room extension number to a virtual network telephone number of at least one mobile terminal of a hotel resident currently in the hotel room. And establishing a pair of secret keys for each hotel room extension number, wherein the public key of the secret key is configured to be stored in a hotel call conversion table, and the private key of the secret key is configured to be distributed to a mobile terminal of a hotel resident for the right confirmation with the public key of the corresponding hotel room extension number when the network telephone is in communication.
In a preferred embodiment, the hotel call transition table further comprises:
and mapping relation between each hotel service extension number and the virtual network telephone number of the mobile terminal of the hotel employee currently responsible for the hotel service.
In a preferred embodiment, further comprising:
and the mapping updating module 52 is used for establishing the virtual network telephone number of the mobile terminal of the hotel resident when the hotel resident checks in, and updating the virtual network telephone number to the hotel call conversion table.
In a preferred embodiment, the first conversion module 53 is configured to, when the hotel room extension number is dialed, obtain, through the virtual network telephone server, the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table for the call request. And generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the virtual network telephone of the mobile terminal, and displaying the hotel room extension number. And based on the call record of the call task packet, performing natural semantic text recognition through a neural network according to the call record and the hotel room extension number to generate a hotel service task, and sending the hotel service task to a corresponding hotel service unit.
In a preferred embodiment, further comprising: and the second conversion module 54 is configured to, when the virtual network telephone of the mobile terminal dials the hotel service extension number, obtain the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table through the virtual network telephone server according to the call request, and forward the hotel room extension number to the hotel service extension number.
In a preferred embodiment, the second conversion module 54 is configured to, when the virtual network telephone of the mobile terminal dials the hotel service extension number, obtain, through the virtual network telephone server, the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table. And generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the hotel service extension number, and displaying the hotel room extension number.
In a preferred embodiment, further comprising: and the mapping and deleting module 55 is used for deleting the virtual network telephone number of the mobile terminal of the hotel resident from the hotel call conversion table when the hotel resident checks out and returns.
The guest room communication system based on the mobile terminal can avoid telephone installation in hotel guest rooms, saves hardware cost, enables enterprises to more conveniently and rapidly realize the communication process from guests to guest services by using the mobile terminal, and improves user experience.
The embodiment of the invention also provides guest room communication equipment based on the mobile terminal, which comprises a processor. A memory having stored therein executable instructions of the processor. Wherein the processor is configured to perform the steps of the mobile terminal based room talk method via execution of the executable instructions.
As shown above, the guest room communication system based on the mobile terminal of the embodiment of the invention can avoid telephone installation in hotel guest rooms, save hardware cost, and enable enterprises to more conveniently and rapidly realize the communication process from guests to customer service by using the mobile terminal, thereby improving user experience.
As will be appreciated by one skilled in the art, aspects of the present invention may be embodied as a system, method or program product. Thus, various aspects of the invention may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" platform.
Fig. 4 is a schematic structural diagram of a guest room calling device based on a mobile terminal according to the invention. An electronic device 600 according to this embodiment of the invention is described below with reference to fig. 4. The electronic device 600 shown in fig. 4 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 4, the electronic device 600 is embodied in the form of a general purpose computing device. The components of the electronic device 600 may include, but are not limited to: at least one processing unit 610, at least one memory unit 620, a bus 630 connecting the different platform components (including the memory unit 620 and the processing unit 610), a display unit 640, etc.
Wherein the storage unit stores program code executable by the processing unit 610 to cause the processing unit 610 to perform steps according to various exemplary embodiments of the present invention described in the above-mentioned electronic prescription flow processing method section of the present specification. For example, processing unit 610 may perform the steps as shown in fig. 1.
The storage unit 620 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)6201 and/or a cache memory unit 6202, and may further include a read-only memory unit (ROM) 6203.
The memory unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
Bus 630 may be one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.
The electronic device 600 may also communicate with one or more external devices 700 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 600, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 600 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 650. Also, the electronic device 600 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via the network adapter 660. The network adapter 660 may communicate with other modules of the electronic device 600 via the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms, to name a few.
The embodiment of the invention also provides a computer readable storage medium for storing the program, and the steps of the guest room communication method based on the mobile terminal are realized when the program is executed. In some possible embodiments, the aspects of the present invention may also be implemented in the form of a program product comprising program code for causing a terminal device to perform the steps according to various exemplary embodiments of the present invention described in the above-mentioned electronic prescription flow processing method section of this specification, when the program product is run on the terminal device.
As shown above, the guest room communication system based on the mobile terminal of the embodiment of the invention can avoid telephone installation in hotel guest rooms, save hardware cost, and enable enterprises to more conveniently and rapidly realize the communication process from guests to customer service by using the mobile terminal, thereby improving user experience.
Fig. 5 is a schematic structural diagram of a computer-readable storage medium of the present invention. Referring to fig. 5, a program product 800 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In summary, the present invention aims to provide a method, a system, a device and a storage medium for a guest room call based on a mobile terminal, which can avoid the installation of a telephone in a hotel guest room, save hardware cost, and enable an enterprise to more conveniently and rapidly implement a communication process from guests to customer services by using the mobile terminal, thereby improving user experience.
The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.

Claims (12)

1. A guest room communication method based on a mobile terminal is characterized by comprising the following steps:
establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
when the hotel room extension number is dialed, a call request is forwarded to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number through the virtual network telephone server according to the hotel call conversion table.
2. The method for room calling based on mobile terminal as claimed in claim 1, wherein: the establishing of the hotel call conversion table, which includes a mapping relationship between the hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room, includes:
establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
and establishing a pair of secret keys for each hotel room extension number, wherein the public key of the secret key is configured to be stored in a hotel call conversion table, and the private key of the secret key is configured to be distributed to a mobile terminal of a hotel resident for the right confirmation with the public key of the corresponding hotel room extension number when the network telephone is in communication.
3. The method for room calling based on mobile terminal as claimed in claim 1, wherein: the method comprises the steps of establishing a hotel call conversion table, wherein the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room, and the hotel call conversion table further comprises the following steps:
and mapping relation between each hotel service extension number and the virtual network telephone number of the mobile terminal of the hotel employee currently responsible for the hotel service.
4. The method for room calling based on mobile terminal as claimed in claim 1, wherein: the establishing of the hotel call conversion table, after the hotel call conversion table includes a mapping relationship between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room, and when the hotel room extension number is dialed, forwarding a call request to virtual network telephones of all mobile terminals corresponding to the hotel room extension number through a virtual network telephone server according to the hotel call conversion table, further includes:
and when the hotel resident checks in, establishing the virtual network telephone number of the mobile terminal of the hotel resident, and updating the virtual network telephone number to the hotel call conversion table.
5. The method for calling a guest room based on a mobile terminal according to claim 4, wherein when the hotel guest room extension number is dialed, a call request is forwarded to the virtual network phones of all the mobile terminals corresponding to the hotel guest room extension number through a virtual network phone server according to the hotel call conversion table, and the method comprises the following steps:
when the hotel room extension number is dialed, a virtual network telephone server obtains a call request according to the hotel call conversion table by virtue of virtual network telephones of all the mobile terminals corresponding to the hotel room extension number;
and generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the virtual network telephone of the mobile terminal, and displaying the hotel room extension number.
6. The method for room calling based on mobile terminal as claimed in claim 1, further comprising:
when the virtual network telephone of the mobile terminal dials the hotel service extension number, the virtual network telephone server obtains the hotel room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table by a call request, and forwards the hotel room extension number to the hotel service extension number.
7. The method for calling a guest room based on a mobile terminal according to claim 6, wherein when the virtual network telephone of the mobile terminal dials a hotel service extension number, a virtual network telephone server obtains the hotel guest room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table by a call request, and forwards the hotel guest room extension number to the hotel service extension number, and the method comprises the following steps:
when the virtual network telephone of the mobile terminal dials the hotel service extension number, a call request is obtained through a virtual network telephone server according to the hotel call conversion table to obtain the hotel room extension number corresponding to the virtual network telephone of the mobile terminal;
and generating a call task packet at least based on the hotel room extension number, forwarding the call task packet to the hotel service extension number, and displaying the hotel room extension number.
8. The method for calling a guest room based on a mobile terminal according to claim 7, wherein when the virtual network telephone of the mobile terminal dials a hotel service extension number, a virtual network telephone server obtains the hotel guest room extension number corresponding to the virtual network telephone of the mobile terminal according to the hotel call conversion table from a call request, and forwards the hotel guest room extension number to the hotel service extension number, further comprising:
and based on the call record of the call task packet, performing natural semantic text recognition through a neural network according to the call record and the hotel room extension number to generate a hotel service task, and sending the hotel service task to a corresponding hotel service unit.
9. The method for room calling based on mobile terminal as claimed in claim 1, wherein: when the hotel room extension number is dialed, forwarding a call request to virtual network telephones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table through a virtual network telephone server, wherein the steps of:
and when the hotel resident checks out and returns to the house, deleting the virtual network telephone number of the mobile terminal of the hotel resident from the hotel call conversion table.
10. A mobile terminal based room calling system for implementing the mobile terminal based room calling method of claim 1, comprising:
the system comprises a mapping relation module, a service module and a service module, wherein the mapping relation module is used for establishing a hotel call conversion table, and the hotel call conversion table comprises a mapping relation between a hotel room extension number and a virtual network telephone number of at least one mobile terminal of a hotel resident currently entering the hotel room;
and the first conversion module is used for forwarding a call request to the virtual network telephones of all the mobile terminals corresponding to the hotel room extension number according to the hotel call conversion table through a virtual network telephone server when the hotel room extension number is dialed.
11. A guest room conversation device based on a mobile terminal, comprising:
a processor;
a memory having stored therein executable instructions of the processor;
wherein the processor is configured to perform the steps of the mobile terminal based room talk method of any one of claims 1 to 9 via execution of the executable instructions.
12. A computer-readable storage medium storing a program which, when executed by a processor, performs the steps of the mobile terminal-based room talk method according to any one of claims 1 to 9.
CN202210431216.8A 2022-04-22 2022-04-22 Guest room communication method, system, equipment and storage medium based on mobile terminal Pending CN114844989A (en)

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CN202210431216.8A CN114844989A (en) 2022-04-22 2022-04-22 Guest room communication method, system, equipment and storage medium based on mobile terminal

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CN202210431216.8A CN114844989A (en) 2022-04-22 2022-04-22 Guest room communication method, system, equipment and storage medium based on mobile terminal

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