CN111145031A - Insurance business customization method, device and system - Google Patents
Insurance business customization method, device and system Download PDFInfo
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- CN111145031A CN111145031A CN201811300085.XA CN201811300085A CN111145031A CN 111145031 A CN111145031 A CN 111145031A CN 201811300085 A CN201811300085 A CN 201811300085A CN 111145031 A CN111145031 A CN 111145031A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0621—Item configuration or customization
Abstract
The invention discloses a method, a device and a system for customizing insurance business, relating to the technical field of insurance service and mainly aiming at improving the flexibility of customizing insurance business; the main technical scheme is as follows: receiving an insurance service handling request, wherein the insurance service request carries at least one insurance service information; extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively; generating an insurance business transaction input page aiming at the insurance business transaction request according to at least one target insurance business project and at least one target insurance data; receiving insurance input data aiming at the insurance business handling input page, and handling the insurance business based on the insurance input data.
Description
Technical Field
The invention relates to the technical field of insurance services, in particular to an insurance business customization method, device and system.
Background
With the continuous improvement of the living standard of people, the guarantee and investment consciousness of people are continuously enhanced, and more individuals and companies buy insurance products meeting the requirements of the individuals and the companies.
At present, in order to meet the insurance requirements of people, insurance companies usually prefabricate a plurality of standard insurance schemes, claim settlement schemes, premium payment schemes and other insurance business schemes. However, the pre-made insurance business scheme cannot meet the requirements of the client in practical application, and if the client needs to modify the insurance business scheme, the client needs to communicate with the personnel of the insurance company, so that the client cannot execute the insurance business scheme in time. Therefore, the existing mode has poor flexibility of insurance business customization.
Disclosure of Invention
In view of this, the present invention provides a method, an apparatus and a system for customizing insurance services, and mainly aims to improve the flexibility of customizing insurance services.
In a first aspect, an embodiment of the present invention provides an insurance service customizing method, where the insurance service customizing method includes:
receiving an insurance service handling request, wherein the insurance service request carries at least one insurance service message;
extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
generating an insurance business transaction input page aiming at the insurance business transaction request according to the at least one target insurance business project and the at least one target insurance data;
and receiving insurance input data aiming at the insurance business handling input page, and handling the insurance business based on the insurance input data.
Optionally, the generating an insurance service transaction entry page for the insurance service transaction request according to the at least one target insurance service item and the at least one target insurance data includes:
and arranging the at least one target insurance business project and the at least one target insurance data according to a set page arrangement rule, and generating an insurance business handling entry page.
Optionally, the receiving insurance entry data for the insurance business handling entry page includes:
receiving initial insurance entry data aiming at the insurance business handling entry page;
judging whether insurance input data needing to be additionally recorded exist or not based on the initial input data;
if yes, generating an additional insurance data notification;
and receiving the additional insurance data aiming at the notification of the additional insurance data, and taking the additional insurance data and the initial insurance input data as the insurance input data.
Optionally, the receiving insurance entry data for the insurance business handling entry page includes:
receiving an image file of an insurance business handling input page;
and identifying the image file, and extracting the insurance entry data from the image file.
Optionally, transacting insurance business based on the insurance entry data includes:
verifying whether effective insurance service can be carried out based on the insurance input data;
if yes, accounting insurance cost based on the insurance input data to generate a cost bill;
and when receiving the insurance against the expense bill, handling the insurance business corresponding to the insurance entry data.
Optionally, before the extracting at least one target insurance service item and at least one target insurance data from the preset at least one insurance service information table, the method further includes:
judging whether the at least one insurance business information accords with a preset insurance business rule or not;
if yes, extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table;
otherwise, displaying prompt information, wherein the prompt information carries insurance business information which does not accord with the insurance business rule.
Optionally, after transacting insurance business based on the insurance entry data, the method includes:
determining at least one insurance business item matched with the insurance entry data in the at least one insurance business information table;
updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
Optionally, the at least one insurance service information table corresponds to at least one insurance service;
the at least one insurance service comprises at least one of a guarantee scheme service, a security and employee reduction service and a claim settlement service;
the at least one insurance business information table corresponding to the guarantee scheme business is at least one guarantee scheme business information table; the at least one insurance business information table corresponding to the security increase and decrease personnel business is at least one security increase and decrease personnel business information table; the at least one insurance service information table corresponding to the claim settlement service is at least one claim settlement service information table.
In a second aspect, an embodiment of the present invention provides an insurance business customizing device, including:
the system comprises a receiving module, a processing module and a processing module, wherein the receiving module is used for receiving an insurance service handling request which carries at least one insurance service message;
the extracting module is used for extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request received by the receiving module; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
the generating module is used for generating an insurance business transaction input page aiming at the insurance business transaction request according to the at least one target insurance business project and the at least one target insurance data;
and the handling module is used for receiving insurance entry data aiming at the insurance business handling entry page and handling the insurance business based on the insurance entry data.
Optionally, the generating module is configured to arrange the at least one target insurance business item and the at least one target insurance data according to a set page arrangement rule, and generate the insurance business handling entry page.
Optionally, the transaction module includes:
the first receiving submodule is used for receiving initial insurance entry data aiming at the insurance business handling entry page;
the judgment submodule is used for judging whether insurance input data needing to be additionally input exist or not based on the initial input data; if yes, triggering to generate a submodule;
the generation submodule is used for generating an additional insurance data notification under the triggering of the judgment submodule;
and the second receiving submodule is used for receiving the additional insurance data aiming at the additional insurance data notification and taking the additional insurance data and the initial insurance input data as the insurance input data.
Optionally, the transaction module includes: the method comprises the following steps:
the third receiving submodule is used for receiving the image file of the insurance business handling input page;
and the identification submodule is used for identifying the image file and extracting the insurance entry data from the image file.
Optionally, the transaction module includes:
the verification sub-module is used for verifying whether effective insurance business can be carried out based on the insurance input data; if yes, triggering a charging submodule;
the charging submodule is used for accounting insurance cost based on the insurance input data under the triggering of the verification submodule to generate a cost bill;
and the handling submodule is used for handling the insurance business corresponding to the insurance entry data when receiving the insurance against the expense bill.
Optionally, the apparatus further comprises:
the judging module is used for judging whether the at least one insurance business information accords with a preset insurance business rule or not; if yes, triggering the extraction module; otherwise, triggering a prompt module;
the extraction module is used for extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table under the trigger of the judgment module;
and the prompt module is used for displaying prompt information under the triggering of the judgment module, and the prompt information carries insurance business information which does not accord with the insurance business rule.
Optionally, the apparatus further comprises:
the updating module is used for determining at least one insurance business item matched with the insurance entry data in the at least one insurance business information table; updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
In a third aspect, an embodiment of the present invention provides an insurance business customizing system, including:
any one of the insurance business customization devices and at least one client;
each client corresponds to at least one insurance service handling request, and different clients correspond to different kinds of insurance service handling requests;
each client is respectively used for sending insurance business handling requests of corresponding types to the insurance business customizing device; sending insurance entry data aiming at an insurance service handling entry page to the insurance service customizing device, wherein the insurance service handling entry page is a page aiming at the insurance service handling request; and receiving an insurance business transaction result which is fed back by the insurance business customizing device and aims at the insurance business transaction request.
In a fourth aspect, an embodiment of the present invention provides a storage medium, where the storage medium includes a stored program, and when the program runs, a device in which the storage medium is located is controlled to execute any one of the insurance service customizing methods described above.
In a fifth aspect, an embodiment of the present invention provides an electronic device, where the electronic device includes a processor, a memory, and a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to call program instructions in the memory to execute any one of the insurance business customization methods described above.
The embodiment of the invention provides an insurance business customizing method, device and system, which extracts a target insurance business item and target insurance data meeting an insurance business handling request from a preset insurance business information table comprising the insurance business item and the insurance data, and generates an insurance business handling entry page meeting the insurance business handling request according to the extracted target insurance business item and the target insurance data. And then performing insurance business handling based on the insurance business handling entry page. According to the insurance business handling method and the insurance business handling system, the insurance business handling entry page is not limited to be in a fixed format, and is customized according to the insurance business handling request, so that the insurance business handling can be performed in a targeted mode. Therefore, the scheme provided by the invention can improve the flexibility of insurance business customization.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow chart illustrating a method for customizing insurance services provided by an embodiment of the present invention;
FIG. 2 is a flow chart illustrating a method for customizing insurance services provided by another embodiment of the present invention;
FIG. 3 is a schematic structural diagram of an insurance business customization apparatus according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of an insurance business customization apparatus according to another embodiment of the present invention;
FIG. 5 is a schematic structural diagram of an insurance business customization apparatus according to yet another embodiment of the present invention;
FIG. 6 is a schematic structural diagram of an insurance business customization apparatus according to yet another embodiment of the present invention;
FIG. 7 is a schematic structural diagram of an insurance business customization apparatus according to yet another embodiment of the present invention;
FIG. 8 is a schematic structural diagram of an insurance business customization apparatus according to yet another embodiment of the present invention;
FIG. 9 is a schematic structural diagram of an insurance business customization system according to an embodiment of the present invention;
fig. 10 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As shown in fig. 1, an embodiment of the present invention provides an insurance business customizing method, where the insurance business customizing method includes:
101. receiving an insurance service handling request, wherein the insurance service request carries at least one insurance service message;
102. extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
103. generating an insurance business transaction input page aiming at the insurance business transaction request according to the at least one target insurance business project and the at least one target insurance data;
104. and receiving insurance input data aiming at the insurance business handling input page, and handling the insurance business based on the insurance input data.
According to the embodiment shown in fig. 1, a target insurance business item and target insurance data meeting an insurance business handling request are extracted from a preset insurance business information table including the insurance business item and the insurance data, and an insurance business handling entry page meeting the insurance business handling request is generated according to the extracted target insurance business item and target insurance data. And then performing insurance business handling based on the insurance business handling entry page. According to the insurance business handling method and the insurance business handling system, the insurance business handling entry page is not limited to be in a fixed format, and is customized according to the insurance business handling request, so that the insurance business handling can be performed in a targeted mode. Therefore, the scheme provided by the embodiment of the invention can improve the flexibility of insurance business customization.
In an embodiment of the present invention, the kind of the insurance service transaction request related to step 101 in the flowchart shown in fig. 1 may be determined according to specific service requirements. Alternatively, the insurance business transaction request may include, but is not limited to, any one of a request for a safeguard plan formulation or management, a request for a support staff increase and decrease staff, a request for a safeguard plan payment, a request for a safeguard content query, a request for a claim case, a request for a personal care upgrade, and a request for a home care purchase.
In the present embodiment, the insurance service information is changed according to the kind of the insurance service request.
Specifically, when the insurance business transaction request is a request for making or managing a guarantee plan, the insurance business information may include, but is not limited to, at least one or more of a product type, a premium, an insurance company name, a guarantee period, an age, a pay-per-view ratio, and crowd information.
Specifically, when the insurance business handling request is a request for a support staff increase and decrease staff, the insurance business information may include, but is not limited to, at least one or more of an insured name, an insured certificate number, an insured phone number, insured medical insurance information, an insured birth date, a billing date, and a support scheme name.
Specifically, when the insurance business transaction request is a request for paying for a guarantee plan, the insurance business information may include, but is not limited to, at least one or more of a payment plan number, a payment time limit, and a name of a payer.
Specifically, when the insurance business transaction request is a request for inquiring the guarantee content, the insurance business information may include, but is not limited to, at least one or more of a product type, a premium, an insurance company name, a guarantee period, an age, a pay ratio, a guarantee plan case number, an insured person name, an insured person certificate number, an insured person mobile phone number, insured person medical insurance information, an insured person birth date, a charging date, and a guarantee plan name.
Specifically, when the insurance business transaction request is a request for a claim case, the insurance business information may include, but is not limited to, at least one or more of an insured person name, an insured person certificate number, an insured person mobile phone number, insured person medical insurance information, an insured person birth date, a claim case number, and a corresponding guarantee product name of the claim case.
Specifically, when the insurance business transaction request is a request for personal insurance upgrade and family insurance purchase, the insurance business information may include, but is not limited to, at least one or more of product type, premium, insurance company name, guarantee period, age, non-loss amount, special engagement, exemption terms, claim proportion, guarantee plan number, name of the principal insured person and/or the associated insured person, number of the principal insured person and/or the associated insured person, phone number of the principal insured person and/or the associated insured person, medical insurance information of the principal insured person and/or the associated insured person, birth date of the principal insured person and/or the associated insured person, billing date, name of the guarantee plan, and relationship between the associated insured person and the principal insured person.
In this embodiment, the insurance business transaction request may be sent by a client, and the client may be deployed on a personal computer or a mobile terminal.
In an embodiment of the present invention, the at least one insurance service information table referred to in step 102 of the flowchart shown in fig. 1 corresponds to at least one insurance service;
the at least one insurance service comprises at least one of a guarantee scheme service, a security and employee reduction service and a claim settlement service;
the at least one insurance business information table corresponding to the guarantee scheme business is at least one guarantee scheme business information table; the at least one insurance business information table corresponding to the security increase and decrease personnel business is at least one security increase and decrease personnel business information table; the at least one insurance service information table corresponding to the claim settlement service is at least one claim settlement service information table.
In this embodiment, the at least one support plan service information table may include, but is not limited to, at least one of a support responsibility table, a support product table, a support plan configuration detail table, and a support plan template table.
In this embodiment, the at least one security manager service information table may include, but is not limited to, at least one of a security operation record table, a fee transaction flow meter, and a billing information table.
In this embodiment, the at least one claim settlement service information table may include, but is not limited to, at least one of a claim settlement case information table, an invoice information table, a receipt information table, a video information table, a claim settlement service flow information table, a claim settlement cost large term information table, a claim settlement cost fine term information table, and a claim settlement history information table.
In this embodiment, each insurance service information table includes at least one insurance service item and at least one insurance data. The at least one insurance service item and the at least one insurance data are related to a category of the insurance service information table. For example, the following steps are carried out: the insurance business information table is a guarantee product table, and the insurance business items corresponding to the guarantee product table may include at least one scheme name, at least one premium, at least one odds ratio, at least one settlement mode, at least one product type, and the like. The at least one insurance data is respectively a specific name corresponding to the at least one scheme name, a specific insurance amount corresponding to the at least one insurance premium, a specific pay ratio corresponding to the at least one pay ratio, a specific claim settlement mode corresponding to the at least one claim settlement mode, a specific product type corresponding to the at least one product type and the like.
In an embodiment of the present invention, the step 102 in the flowchart shown in fig. 1 may extract at least one target insurance service item and at least one target insurance data from at least one preset insurance service information table according to at least one insurance service information carried in the insurance service request, where the step includes:
respectively executing the following steps aiming at each insurance service information: and inquiring each insurance business information table, and determining a target insurance business item, wherein the matching degree of the characters carried by the target insurance business item and the characters carried by the insurance business information is higher. And determining insurance data corresponding to the target insurance business item as target insurance data.
In this embodiment, each insurance business information table is used to split and store the insurance business items and insurance data related to each link of the insurance business, and when there is an insurance business handling request, the insurance business items and insurance data related to each insurance business information table are flexibly extracted and arbitrarily collocated according to the insurance business handling request. For example, when the insurance business handling request is a request for the establishment or management of a guarantee plan, the guarantee plan can be flexibly provided. When the insurance business processing request is a request for the increase and decrease staff of the support staff, the support scheme for the increase and decrease staff can be flexibly provided, and payment settlement can be flexibly carried out according to any time period. When the insurance business handling request is a request for a claim case, the claim handling can be flexibly carried out at any time.
In an embodiment of the present invention, before the extracting at least one target insurance business item and at least one target insurance data from the preset at least one insurance business information table according to step 102 in the flowchart of fig. 1, the method further includes:
judging whether the at least one insurance business information accords with a preset insurance business rule or not;
if yes, extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table;
otherwise, displaying prompt information, wherein the prompt information carries insurance business information which does not accord with the insurance business rule.
In this embodiment, the specific type of insurance business rules can be determined according to business requirements. Optionally, the insurance business rule may include a plurality of sets of insurance business information descriptions, and each set of insurance business information description corresponds to an insurance business.
Specifically, the process of determining whether at least one insurance business information conforms to the preset insurance business rule may include: determining a target insurance service corresponding to at least one insurance service information, and judging whether insurance service information corresponding to the target insurance service describes that corresponding insurance service information exists; if the insurance data exists, determining that the at least one piece of insurance business information accords with the insurance business rule, and showing that the insurance business can be handled according to the at least one piece of insurance business information, so that at least one target insurance business item and at least one target insurance data can be extracted from at least one preset insurance business information table. If the information does not exist, the information indicates that at least one insurance business information is incomplete, and the insurance business cannot be handled according to the insurance business information, the prompt information is displayed to remind the user of inputting complete information for handling the insurance business.
In an embodiment of the present invention, the step 103 in the flowchart shown in fig. 1 generates an insurance service transaction entry page for the insurance service transaction request according to the at least one target insurance service item and the at least one target insurance data, which may include:
and arranging the at least one target insurance business project and the at least one target insurance data according to a set page arrangement rule, and generating an insurance business handling entry page.
In this embodiment, the specific type of the page arrangement rule may be determined according to the business requirement. Optionally, the page arrangement rule may include, but is not limited to, setting at least one page arrangement template, where each page arrangement template corresponds to a set number of insurance service items and a set number of insurance data, respectively.
According to the embodiment, the insurance business handling entry page is formed by arranging the target insurance business items and the target insurance data according to the set page arrangement rule, so that the insurance business handling entry page is more regular and is convenient for a user to check and use.
In an embodiment of the present invention, the receiving insurance entry data for the insurance business transaction entry page, which is involved in step 104 of the flowchart in fig. 1, may include:
receiving initial insurance entry data aiming at the insurance business handling entry page;
judging whether insurance input data needing to be additionally recorded exist or not based on the initial input data;
if yes, generating an additional insurance data notification;
and receiving the additional insurance data aiming at the notification of the additional insurance data, and taking the additional insurance data and the initial insurance input data as the insurance input data.
In this embodiment, the process of determining whether there is insurance entry data that needs to be subsidized based on the initial entry data may include: judging whether the insurance business can be handled according to the target insurance business item and the target insurance data used for initially inputting data and generating an insurance business handling input page; if yes, the insurance business is handled. Otherwise, it indicates that the insurance business lacks part of data, and needs to generate the supplementary insurance data notification, so that the user can supplement the data according to the notification. The supplementary insurance data notification may list the names of the missing data so that the user supplements the data by name.
In the present embodiment, when receiving the additional insurance data for the additional insurance data notification, the additional insurance data and the initial insurance entry data are used as the insurance entry data. Then generating a target insurance business project and a target insurance data handling insurance business used by an insurance business handling entry page according to the insurance entry data;
according to the embodiment, the insurance data supplementary recording is timely made when the recorded data does not meet the requirements, so that a user can conveniently and timely perform data supplementary recording according to the notification. Thus, the speed of insurance business transaction can be improved.
In an embodiment of the present invention, the receiving insurance entry data for the insurance business transaction entry page, which is involved in step 104 of the flowchart in fig. 1, may include:
receiving an image file of an insurance business handling input page;
and identifying the image file, and extracting the insurance entry data from the image file.
In this embodiment, the user may upload invoices, documents or certificates related to claim settlement through an image file (e.g., a photo, a scanned article). And then when the influence file is received, recognizing data included in the image file by using recognition technologies such as Optical Character Recognition (OCR) and the like, screening out data required by the insurance business handling entry page from the recognized data, and performing structured processing on the screened data to obtain insurance entry data meeting the requirement of the insurance business handling entry page. The subsequent processes of participation insurance, claim checking, settlement and the like are carried out based on the insurance entry data, and therefore the selling efficiency and the processing efficiency of claim settlement cases of the guarantee cases are improved.
According to the embodiment, the insurance entry data is extracted from the image file, and the insurance entry data does not need to be manually input by a user, so that the time of user operation can be reduced, and the insurance business processing efficiency is improved.
In an embodiment of the present invention, transacting insurance business based on the insurance entry data, which is referred to in step 104 of the flowchart in fig. 1, may include:
verifying whether effective insurance service can be carried out based on the insurance input data;
if yes, accounting insurance cost based on the insurance input data to generate a cost bill;
and when receiving the insurance against the expense bill, handling the insurance business corresponding to the insurance entry data.
In this embodiment, the effective insurance service may include, but is not limited to, any one of an insurance application service, a claim settlement service, and an increase/decrease operator service.
In this embodiment, the process of verifying whether effective insurance services can be performed based on the insurance entry data may include: and (3) verifying whether the insurance input data is complete and/or whether the insurance input data meets a preset verification rule (the rule can be determined according to business requirements, for example, the rule can be any one or more of the age of the applicant, the sex of the applicant, the occupation of the preset applicant and the annual income of the applicant). And when the verification insurance input data is complete and/or meets the preset verification rule, determining that the effective insurance business can be carried out.
In this embodiment, when the effective insurance service can be performed, the insurance cost statistics is performed according to the insurance cost service item in the target insurance service item extracted from the insurance information table to generate a cost bill, so as to remind the user to pay according to the cost bill.
In this embodiment, when receiving the payment of the user according to the bill, transact the insurance service corresponding to the insurance entry data. The payment of the user can be paid in an electronic payment mode.
In one embodiment of the present invention, after the step 104 in the flowchart of fig. 1 is transacting insurance business based on the insurance entry data, the method may include:
determining at least one insurance business item matched with the insurance entry data in the at least one insurance business information table;
updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
According to the embodiment, the insurance entry data is updated to the insurance business information table after the insurance business is transacted, and if the insurance entry data needs to be applied in the subsequent insurance business, the insurance entry data can be called quickly.
Based on the description in the above embodiments, the embodiments of the above methods can be freely combined into a new embodiment according to business needs. The following describes an insurance business customizing method with a flowchart shown in fig. 2, where the insurance business customizing method may include:
201. receiving an insurance service handling request, wherein the insurance service request carries at least one insurance service information.
202. Judging whether at least one insurance business information accords with a preset insurance business rule or not; if yes, go to 203; otherwise, 213 is performed.
203. Extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request; each insurance business information table comprises at least one insurance business item and at least one insurance data.
204. And arranging at least one target insurance business project and at least one target insurance data according to a set page arrangement rule to generate an insurance business handling entry page.
205. Initial insurance entry data for an insurance business handling entry page is received.
206. Judging whether insurance input data needing to be additionally recorded exist or not based on the initial input data; if yes, go to 207; otherwise, 209 is performed.
207. Generating a notification of the subsidized insurance data.
208. And receiving the additional insurance data aiming at the notification of the additional insurance data, and taking the additional insurance data and the initial insurance input data as insurance input data.
209. Verifying whether effective insurance service can be carried out based on the insurance input data; if so, 210 is performed; otherwise, 212 is performed.
210. And accounting the insurance cost based on the insurance input data to generate a cost bill.
211. And when receiving the insurance against the expense bill, handling the insurance business corresponding to the insurance entry data, and ending the current process.
212. And sending a prompt that the insurance service cannot be executed, and ending the current process.
213. And displaying prompt information, wherein the prompt information carries insurance business information which does not accord with the insurance business rule.
As shown in fig. 3, an embodiment of the present invention provides an insurance business customizing apparatus, including:
a receiving module 301, configured to receive an insurance service transaction request, where the insurance service request carries at least one insurance service information;
an extracting module 302, configured to extract at least one target insurance service item and at least one target insurance data from at least one preset insurance service information table according to at least one insurance service information carried in the insurance service request received by the receiving module 301; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
a generating module 303, configured to generate an insurance service transaction entry page for the insurance service transaction request according to the at least one target insurance service item and the at least one target insurance data;
the transaction module 304 is configured to receive insurance entry data for the insurance service transaction entry page, and transact an insurance service based on the insurance entry data.
According to the embodiment shown in fig. 3, the insurance business transaction entry page is not limited to a fixed format, but is customized individually according to the insurance business transaction request, so that the insurance business can be transacted in a targeted manner. Therefore, the scheme provided by the invention can improve the flexibility of insurance business customization.
In an embodiment of the present invention, the generating module 303 is configured to arrange the at least one target insurance business item and the at least one target insurance data according to a set page arrangement rule, and generate the insurance business handling entry page.
In one embodiment of the present invention, as shown in FIG. 4, the transaction module 304 includes:
a first receiving submodule 3041, configured to receive initial insurance entry data for the insurance service transaction entry page;
a judging submodule 3042, configured to judge whether there is insurance entry data that needs to be additionally entered based on the initial entry data; if yes, triggering a generation submodule 3043;
the generating submodule 3043 is configured to generate an entry-supplementing insurance data notification under the trigger of the determining submodule 3042;
the second receiving submodule 3044 is configured to receive the additional insurance data for the additional insurance data notification, and use the additional insurance data and the initial insurance entry data as the insurance entry data.
In one embodiment of the present invention, as shown in FIG. 5, the transaction module 304 includes:
a third receiving submodule 3045, configured to receive an image file of an insurance service transaction entry page;
the identifying sub-module 3046 is configured to identify the image file and extract the insurance entry data from the image file.
In one embodiment of the present invention, as shown in fig. 6, the apparatus further comprises:
an updating module 305, configured to determine at least one insurance business item matching the insurance entry data in the at least one insurance business information table; updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
In one embodiment of the present invention, as shown in FIG. 7, the transaction module 104 includes:
a verification sub-module 3047 for verifying whether effective insurance service can be performed based on the insurance entry data; if yes, the charging submodule 3048 is triggered;
the charging submodule 3048 is configured to, under the trigger of the verification submodule 3047, verify insurance cost based on the insurance entry data, and generate a cost bill;
a transaction sub-module 3049, configured to, when receiving the guarantee time for the fee bill, transact the insurance service corresponding to the insurance entry data.
In one embodiment of the present invention, as shown in fig. 8, the apparatus further comprises:
the judging module 306 is configured to judge whether the at least one insurance business information conforms to a preset insurance business rule; if yes, triggering the extraction module 302; otherwise, triggering a prompt module 307;
the extracting module 302 is configured to, under the trigger of the determining module 306, perform the extraction of at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table;
the prompt module 307 is configured to display prompt information under the trigger of the determining module, where the prompt information carries insurance business information that does not meet the insurance business rule.
As shown in fig. 9, an embodiment of the present invention provides an insurance business customizing system, including:
the insurance business customizing device 401 and the at least one client 402;
each client 402 corresponds to at least one insurance service transaction request, and different clients correspond to different kinds of insurance service transaction requests;
each client 402 is respectively used for sending insurance service handling requests of a type corresponding to the client to the insurance service customizing device 401; sending insurance entry data for an insurance service transaction entry page to the insurance service customizing device 401, wherein the insurance service transaction entry page is a page for the insurance service transaction request; receiving the insurance business transaction result for the insurance business transaction request fed back by the insurance business customizing device 401.
In one embodiment of the present invention, the at least one client may include, but is not limited to, a client applied to a PC (personal computer) and a client applied to a mobile terminal such as a mobile phone.
In this embodiment, the insurance business transaction request corresponding to the client applied to the PC (personal computer) may include, but is not limited to, at least one or more of a request for making or managing a guarantee plan, a request for increasing or decreasing staff of a support staff, a request for paying a guarantee plan, and a request for inquiring guarantee contents. Such a client may be provided to insurance managers of an enterprise, such as employees of the personnel part.
In this embodiment, the insurance business transaction request corresponding to the client applied to the mobile terminal such as the mobile phone may include, but is not limited to, at least one or more of a request for making a guarantee plan, a request for settling a claim case, a request for upgrading a personal guarantee, and a request for purchasing a home guarantee. Such a client may be provided to an individual.
An embodiment of the present invention provides a storage medium, where the storage medium includes a stored program, where when the program runs, a device in which the storage medium is located is controlled to execute the insurance service customization method described in any one of the above.
An embodiment of the present invention provides an electronic device, as shown in fig. 10, where the electronic device includes a processor 501, a memory 502, and a bus 503; the processor 501 and the memory 502 complete communication with each other through the bus 503; the processor 501 is configured to call program instructions in the memory 502 to execute any one of the insurance service customization methods described above.
In the embodiment of the invention, a target insurance business item and target insurance data meeting an insurance business handling request are extracted from a preset insurance business information table comprising the insurance business item and the insurance data, and an insurance business handling entry page meeting the insurance business handling request is generated according to the extracted target insurance business item and target insurance data. And then performing insurance business handling based on the insurance business handling entry page. According to the insurance business handling method and the insurance business handling system, the insurance business handling entry page is not limited to be in a fixed format, and is customized according to the insurance business handling request, so that the insurance business handling can be performed in a targeted mode. Therefore, the scheme provided by the invention can improve the flexibility of insurance business customization.
In the embodiment of the invention, the insurance business items and the insurance data related to each link of the insurance business are split and stored by using each insurance business information table, and when an insurance business handling request exists, the insurance business items and the insurance data related to each insurance business information table are flexibly extracted and randomly collocated according to the insurance business handling request.
In the embodiment of the invention, the insurance business handling entry page is formed by arranging the target insurance business items and the target insurance data according to the set page arrangement rule, so that the insurance business handling entry page is more regular and is convenient for a user to check and use.
In the embodiment of the invention, the insurance data supplementary recording is timely informed when the recorded data does not meet the requirements, so that a user can conveniently and timely carry out data supplementary recording according to the notice. Thus, the speed of insurance business transaction can be improved.
In the embodiment of the invention, because the insurance entry data is extracted from the image file, the insurance entry data does not need to be manually input by a user, so that the time of user operation can be reduced, and the processing efficiency of insurance business is improved.
In the embodiment of the invention, after the insurance business is transacted, the insurance entry data is updated to the insurance business information table, and if the insurance entry data needs to be applied in the subsequent insurance business, the insurance entry data can be called quickly.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The above are merely examples of the present application and are not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (18)
1. An insurance business customization method, comprising:
receiving an insurance service handling request, wherein the insurance service request carries at least one insurance service message;
extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
generating an insurance business transaction input page aiming at the insurance business transaction request according to the at least one target insurance business project and the at least one target insurance data;
and receiving insurance input data aiming at the insurance business handling input page, and handling the insurance business based on the insurance input data.
2. The method according to claim 1, wherein generating an insurance business transaction entry page for the insurance business transaction request according to the at least one target insurance business item and at least one target insurance data comprises:
and arranging the at least one target insurance business project and the at least one target insurance data according to a set page arrangement rule, and generating an insurance business handling entry page.
3. The method of claim 1, wherein receiving insurance entry data for the insurance service transaction entry page comprises:
receiving initial insurance entry data aiming at the insurance business handling entry page;
judging whether insurance input data needing to be additionally recorded exist or not based on the initial input data;
if yes, generating an additional insurance data notification;
and receiving the additional insurance data aiming at the notification of the additional insurance data, and taking the additional insurance data and the initial insurance input data as the insurance input data.
4. The method of claim 1, wherein receiving insurance entry data for the insurance service transaction entry page comprises:
receiving an image file of an insurance business handling input page;
and identifying the image file, and extracting the insurance entry data from the image file.
5. A method according to any one of claims 1 to 4, wherein said transacting insurance business based on said insurance entry data comprises:
verifying whether effective insurance service can be carried out based on the insurance input data;
if yes, accounting insurance cost based on the insurance input data to generate a cost bill;
and when receiving the insurance against the expense bill, handling the insurance business corresponding to the insurance entry data.
6. The method according to any one of claims 1-4, wherein before said extracting at least one target insurance service item and at least one target insurance data from the preset at least one insurance service information table, the method further comprises:
judging whether the at least one insurance business information accords with a preset insurance business rule or not;
if yes, extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table;
otherwise, displaying prompt information, wherein the prompt information carries insurance business information which does not accord with the insurance business rule.
7. A method according to any one of claims 1 to 4, comprising, after said transacting insurance business based on said insurance entry data:
determining at least one insurance business item matched with the insurance entry data in the at least one insurance business information table;
updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
8. The method according to any one of claims 1-4, wherein said at least one insurance service information table corresponds to at least one insurance service;
the at least one insurance service comprises at least one of a guarantee scheme service, a security and employee reduction service and a claim settlement service;
the at least one insurance business information table corresponding to the guarantee scheme business is at least one guarantee scheme business information table; the at least one insurance business information table corresponding to the security increase and decrease personnel business is at least one security increase and decrease personnel business information table; the at least one insurance service information table corresponding to the claim settlement service is at least one claim settlement service information table.
9. An insurance business customizing apparatus, comprising:
the system comprises a receiving module, a processing module and a processing module, wherein the receiving module is used for receiving an insurance service handling request which carries at least one insurance service message;
the extracting module is used for extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table according to at least one insurance business information carried by the insurance business request received by the receiving module; each insurance business information table comprises at least one insurance business item and at least one insurance data respectively;
the generating module is used for generating an insurance business transaction input page aiming at the insurance business transaction request according to the at least one target insurance business project and the at least one target insurance data;
and the handling module is used for receiving insurance entry data aiming at the insurance business handling entry page and handling the insurance business based on the insurance entry data.
10. The apparatus according to claim 9, wherein the generating module is configured to arrange the at least one target insurance business item and the at least one target insurance data according to a set page arrangement rule, and generate the insurance business transaction entry page.
11. The apparatus of claim 9, wherein the transaction module comprises:
the first receiving submodule is used for receiving initial insurance entry data aiming at the insurance business handling entry page;
the judgment submodule is used for judging whether insurance input data needing to be additionally input exist or not based on the initial input data; if yes, triggering to generate a submodule;
the generation submodule is used for generating an additional insurance data notification under the triggering of the judgment submodule;
and the second receiving submodule is used for receiving the additional insurance data aiming at the additional insurance data notification and taking the additional insurance data and the initial insurance input data as the insurance input data.
12. The apparatus of claim 9, wherein the transaction module comprises:
the third receiving submodule is used for receiving the image file of the insurance business handling input page;
and the identification submodule is used for identifying the image file and extracting the insurance entry data from the image file.
13. The apparatus of any of claims 9-12, wherein the transaction module comprises:
the verification sub-module is used for verifying whether effective insurance business can be carried out based on the insurance input data; if yes, triggering a charging submodule;
the charging submodule is used for accounting insurance cost based on the insurance input data under the triggering of the verification submodule to generate a cost bill;
and the handling submodule is used for handling the insurance business corresponding to the insurance entry data when receiving the insurance against the expense bill.
14. The apparatus of any of claims 9-12, further comprising:
the judging module is used for judging whether the at least one insurance business information accords with a preset insurance business rule or not; if yes, triggering the extraction module; otherwise, triggering a prompt module;
the extraction module is used for extracting at least one target insurance business item and at least one target insurance data from at least one preset insurance business information table under the trigger of the judgment module;
and the prompt module is used for displaying prompt information under the triggering of the judgment module, and the prompt information carries insurance business information which does not accord with the insurance business rule.
15. The apparatus of any of claims 9-12, further comprising:
the updating module is used for determining at least one insurance business item matched with the insurance entry data in the at least one insurance business information table; updating at least one insurance business information table corresponding to the determined at least one insurance business item based on the insurance entry data.
16. An insurance business customization system, comprising: the insurance service customization unit of any one of claims 9-15 and at least one client;
each client corresponds to at least one insurance service handling request, and different clients correspond to different kinds of insurance service handling requests;
each client is respectively used for sending insurance business handling requests of corresponding types to the insurance business customizing device; sending insurance entry data aiming at an insurance service handling entry page to the insurance service customizing device, wherein the insurance service handling entry page is a page aiming at the insurance service handling request; and receiving an insurance business transaction result which is fed back by the insurance business customizing device and aims at the insurance business transaction request.
17. A storage medium, characterized in that the storage medium comprises a stored program, wherein when the program runs, the device where the storage medium is located is controlled to execute the insurance service customizing method according to any one of claims 1 to 8.
18. An electronic device, wherein the electronic device comprises a processor, a memory and a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to call program instructions in the memory to execute the insurance service customization method of any one of claims 1 to 8.
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| CN201811300085.XA CN111145031B (en) | 2018-11-02 | 2018-11-02 | Insurance business customization method, device and system |
| CN202211085429.6A CN115439264A (en) | 2018-11-02 | 2018-11-02 | Insurance business customization method, device and system |
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| CN115439264A (en) | 2022-12-06 |
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