CN110852646A - On-site fault processing management system based on mobile operation terminal - Google Patents
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Abstract
The invention discloses a field fault processing management system based on a mobile operation terminal, which comprises a marketing system and the mobile operation terminal, wherein the mobile operation terminal is connected with the marketing system through a mobile network server; the mobile operation terminal comprises a data extraction and transmission module and a work service flow management and control module; the mobile operation terminal is connected with the marketing system, a fault field processing work order is started through the work service flow management and control module, the field fault processing process and the image data are collected and recorded and controlled through the field management and control management module according to flow nodes of the fault field processing work order, the field fault processing process and the image data are returned to the marketing system in real time through the data extraction and transmission module after each flow node of the fault field processing work order is completed, and the marketing system pushes the field fault processing flow progress state to the marketing personnel terminal or/and the user terminal according to the returned field fault processing process and image data.
Description
Technical Field
The invention relates to a management system technology, in particular to a field fault processing management system based on a mobile operation terminal.
Background
With the reform of electric power physique, the work of optimizing operator environment is greatly promoted, the development of the economic society and the happiness of the people are well served, the implementation of enterprise social responsibility is realized, the aim of 'the people electric industry is the people' is adhered to, and the conversion from the professional to the client-centered power supply service is promoted. In the traditional power supply service management, especially in the aspects of field fault emergency disposal management, service normative operation management, field operation monitoring management, service personnel working standard constraint management and the like, the management level needs to be improved urgently.
For a long time, the field fault handling work is only carried out in the traditional work mode, namely, the user fault requirements are firstly accepted by a business hall or a 95598 center, the business hall or the 95598 center is distributed to field handling workers, then the field workers carry tools and the like to reach user survey and verification, the work is handled or explained for clients according to conditions (particularly, single-user fault at night), and finally relevant conditions are fed back to the business hall or the 95598 center.
With the continuous increase of the fault frequency of the intelligent electric meter, the workload of field fault treatment is gradually increased, the defects of the traditional fault treatment management method are more and more obvious, and the improvement of the service quality is more required while the living standard of people is improved. In the field fault processing service of the whole network, the information and data support of the front end or the back end is fully obtained without the help of the sharing of all system resources, and effective integration, statistics and analysis are carried out. In the aspect of field fault handling management, the working state of field personnel can not be controlled, when the field operator can reach the field and can complete work, information such as specific site position, detailed task condition and the like can not be obtained, and the information can only be simply reported through simple communication after work, so that the field management level and the management benefit are influenced to a great extent.
Disclosure of Invention
The invention aims to provide a field fault processing management system based on a mobile operation terminal.
The invention is realized by the following technical scheme:
a field fault processing management system based on a mobile operation terminal comprises a marketing system and the mobile operation terminal, wherein the mobile operation terminal is connected with the marketing system through a mobile network server;
the mobile operation terminal comprises a data extraction and transmission module and a work service flow management and control module;
after receiving the work order and issuing, the staff starts the mobile operation terminal, the mobile operation terminal is connected with the marketing system, the work order for fault site processing is started through the work service flow management and control module, the process and the image data of site fault processing are collected and recorded and controlled through the site management and control management module according to the flow nodes of the work order for fault site processing, the process and the image data of site fault processing are returned to the marketing system in real time through the data extraction and transmission module after each flow node of the work order for fault site processing is completed, and the marketing system pushes the progress state of the site fault processing flow to the marketing staff terminal or/and the user terminal according to the returned process and image data of site fault processing.
The design principle of the invention is as follows: in the existing fault processing process, a user generates a work order after communicating with a marketing worker, a maintenance worker receives the work order and then goes to a fault place to operate, and the user and the marketing worker cannot master the working state of the maintenance worker. After the maintenance staff starts the mobile terminal, the fault field processing work order is issued to the mobile operation terminal from the marketing system, the fault field processing work order is subjected to flow management and control through the work service flow management and control module, in the process of management and control, the field fault processing is subjected to process and image data collection and recording management and control in real time, and data are returned according to flow nodes, so that the marketing system can master the state of each flow node in real time and share the state to the marketing staff terminal or/and the user terminal.
The mobile operation terminal is connected with the electricity utilization information acquisition system through a mobile network server, and further comprises a field management monitoring management module and an intelligent meter upper computer reading module, wherein the intelligent meter upper computer reading module is connected with a USB-to-RS-485 interface converter and an intelligent IC card reader; the electricity utilization information acquisition system comprises an electricity utilization information acquisition system database and an electricity utilization information acquisition system web server; the marketing system comprises a marketing system database and a marketing system web server;
after receiving the work order and issuing, the worker starts the mobile operation terminal, and the mobile operation terminal is connected with the marketing system and the electricity utilization information acquisition system;
the field management monitoring management module extracts user data of the power consumption information acquisition system through the data extraction and transmission module, the field management monitoring management module extracts real-time data of the meter by connecting the USB to the RS-485 interface converter with the meter 485 connecting terminal through the intelligent meter upper computer reading module, the field management monitoring management module compares, analyzes and judges the user data and the real-time data of the meter to obtain fault reasons, a worker timely processes field faults according to the fault reasons, after the processing is completed, the data are extracted, stored and uploaded through the data extraction and transmission module, the work order data are filed through the marketing system Web server and then stored in the marketing system database and fed back to the work order processing completion.
Meanwhile, the invention can obtain user data from the electricity consumption information acquisition system through the mobile operation terminal, obtain the real-time data of the meter at the same time, and then carry out contrastive analysis according to 2 data to obtain the fault reason, so that a worker does not need to ask for the data to judge the fault by a background data manager of a telephone connection line, thereby greatly improving the fault judgment efficiency and accelerating the processing progress. And after the fault is judged, filing the processed data in real time to form work order processing completion data. Therefore, the maintenance personnel do not need to write and report again. The burden of maintenance personnel is reduced.
And the marketing system database and the electricity consumption information acquisition system database perform data interaction through the intermediate database.
And the upper computer reading module of the intelligent meter is connected with the intelligent IC card reader through an earphone interface.
And the data extraction and transmission module adopts a wireless VPN network interface to perform data interaction with the marketing system and the electricity consumption information acquisition system.
The mobile operation terminal further comprises a GPS module, and when the mobile operation terminal is started, the GPS module can perform GPS positioning and upload the positioning to the marketing system through the data extraction and transmission module.
With the continuous development of computer technology and communication technology, the PDA intelligent handheld terminal has been applied to various industries. The marketing business system applies the mobile operation terminal, and provides a foundation for the whole-process visual cloud management of field fault treatment. As an important component of the intelligent power grid, efficient response and intelligent management of field fault processing can follow up the processing progress of customer appeal in real time, the problems of timely fault finding, fault removing, customer mood relieving, complaint risk reducing and the like are solved, the field fault processing management system and cloud implementation of the mobile operation terminal can make up for the defects and shortcomings of traditional manual field fault processing, and the informatization level of field fault processing management is greatly improved. The field fault processing management system based on the mobile operation terminal can be widely supported by system technology, comprehensive analysis, quick response and efficient disposal are realized by deeply fusing all professional service information and comprehensively analyzing, and the urgent need and the difficulty of solving the urgent need are really realized.
The invention provides a field fault processing management system based on a mobile operation terminal, which can manage, monitor and process field fault work flow in real time, has high service quality and high efficiency, develops the field fault processing management system of the mobile terminal by taking the mobile operation terminal (PDA) as a platform, and realizes seamless connection between the mobile operation terminal and a marketing system (electricity consumption information acquisition system) and a metering meter, thereby realizing unified centralized management and whole-process control on the field fault processing work flow and paperless office and whole-process visual closed-loop management of field fault processing work. The invention changes the original extensive management mode of the field fault processing management work, organically integrates the field fault processing work at the mobile terminal by utilizing a multi-system combined big data fusion technology, a visual monitoring management technology and a mobile communication real-time transmission technology, and enables the field fault processing to be timely and effectively solved and the power supply service quality to be greatly improved. The system greatly improves the on-site service level and the intelligent application level of enterprise personnel, effectively reduces the round trip distance of the personnel, improves the working efficiency and the service quality, and reduces the investment of manpower and material resources.
Drawings
The accompanying drawings, which are included to provide a further understanding of the embodiments of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the principles of the invention. In the drawings:
fig. 1 is a block diagram of a field fault handling management system based on a mobile operation terminal.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is further described in detail below with reference to examples and accompanying drawings, and the exemplary embodiments and descriptions thereof are only used for explaining the present invention and are not meant to limit the present invention.
Example 1
As shown in figure 1 of the drawings, in which,
a field fault processing management system based on a mobile operation terminal comprises a marketing system and the mobile operation terminal, wherein the mobile operation terminal is connected with the marketing system through a mobile network server;
the mobile operation terminal comprises a data extraction and transmission module and a work service flow management and control module;
after receiving the work order and issuing, the staff starts the mobile operation terminal, the mobile operation terminal is connected with the marketing system, the work order for fault site processing is started through the work service flow management and control module, the process and the image data of site fault processing are collected and recorded and controlled through the site management and control management module according to the flow nodes of the work order for fault site processing, the process and the image data of site fault processing are returned to the marketing system in real time through the data extraction and transmission module after each flow node of the work order for fault site processing is completed, and the marketing system pushes the progress state of the site fault processing flow to the marketing staff terminal or/and the user terminal according to the returned process and image data of site fault processing.
The design principle of the invention is as follows: in the existing fault processing process, a user generates a work order after communicating with a marketing worker, a maintenance worker receives the work order and then goes to a fault place to operate, and the user and the marketing worker cannot master the working state of the maintenance worker. After the maintenance staff starts the mobile terminal, the fault field processing work order is issued to the mobile operation terminal from the marketing system, the fault field processing work order is subjected to flow management and control through the work service flow management and control module, in the process of management and control, the field fault processing is subjected to process and image data collection and recording management and control in real time, and data are returned according to flow nodes, so that the marketing system can master the state of each flow node in real time and share the state to the marketing staff terminal or/and the user terminal.
The mobile operation terminal is connected with the electricity utilization information acquisition system through a mobile network server, and further comprises a field management monitoring management module and an intelligent meter upper computer reading module, wherein the intelligent meter upper computer reading module is connected with a USB-to-RS-485 interface converter and an intelligent IC card reader; the electricity utilization information acquisition system comprises an electricity utilization information acquisition system database and an electricity utilization information acquisition system web server; the marketing system comprises a marketing system database and a marketing system web server;
after receiving the work order and issuing, the worker starts the mobile operation terminal, and the mobile operation terminal is connected with the marketing system and the electricity utilization information acquisition system;
the field management monitoring management module extracts user data of the power consumption information acquisition system through the data extraction and transmission module, the field management monitoring management module extracts real-time data of the meter by connecting the USB to the RS-485 interface converter with the meter 485 connecting terminal through the intelligent meter upper computer reading module, the field management monitoring management module compares, analyzes and judges the user data and the real-time data of the meter to obtain fault reasons, a worker timely processes field faults according to the fault reasons, after the processing is completed, the data are extracted, stored and uploaded through the data extraction and transmission module, the work order data are filed through the marketing system Web server and then stored in the marketing system database and fed back to the work order processing completion.
Meanwhile, the invention can obtain user data from the electricity consumption information acquisition system through the mobile operation terminal, obtain the real-time data of the meter at the same time, and then carry out contrastive analysis according to 2 data to obtain the fault reason, so that a worker does not need to ask for the data to judge the fault by a background data manager of a telephone connection line, thereby greatly improving the fault judgment efficiency and accelerating the processing progress. And after the fault is judged, filing the processed data in real time to form work order processing completion data. Therefore, the maintenance personnel do not need to write and report again. The burden of maintenance personnel is reduced.
And the marketing system database and the electricity consumption information acquisition system database perform data interaction through the intermediate database.
And the upper computer reading module of the intelligent meter is connected with the intelligent IC card reader through an earphone interface.
And the data extraction and transmission module adopts a wireless VPN network interface to perform data interaction with the marketing system and the electricity consumption information acquisition system.
The mobile operation terminal further comprises a GPS module, and when the mobile operation terminal is started, the GPS module can perform GPS positioning and upload the positioning to the marketing system through the data extraction and transmission module.
With the continuous development of computer technology and communication technology, the PDA intelligent handheld terminal has been applied to various industries. The marketing business system applies the mobile operation terminal, and provides a foundation for the whole-process visual cloud management of field fault treatment. As an important component of the intelligent power grid, efficient response and intelligent management of field fault processing can follow up the processing progress of customer appeal in real time, the problems of timely fault finding, fault removing, customer mood relieving, complaint risk reducing and the like are solved, the field fault processing management system and cloud implementation of the mobile operation terminal can make up for the defects and shortcomings of traditional manual field fault processing, and the informatization level of field fault processing management is greatly improved. The field fault processing management system based on the mobile operation terminal can be widely supported by system technology, comprehensive analysis, quick response and efficient disposal are realized by deeply fusing all professional service information and comprehensively analyzing, and the urgent need and the difficulty of solving the urgent need are really realized.
The invention provides a field fault processing management system based on a mobile operation terminal, which can manage, monitor and process field fault work flow in real time, has high service quality and high efficiency, develops the field fault processing management system of the mobile terminal by taking the mobile operation terminal (PDA) as a platform, and realizes seamless connection between the mobile operation terminal and a marketing system (electricity consumption information acquisition system) and a metering meter, thereby realizing unified centralized management and whole-process control on the field fault processing work flow and paperless office and whole-process visual closed-loop management of field fault processing work. The invention changes the original extensive management mode of the field fault processing management work, organically integrates the field fault processing work at the mobile terminal by utilizing a multi-system combined big data fusion technology, a visual monitoring management technology and a mobile communication real-time transmission technology, and enables the field fault processing to be timely and effectively solved and the power supply service quality to be greatly improved. The system greatly improves the on-site service level and the intelligent application level of enterprise personnel, effectively reduces the round trip distance of the personnel, improves the working efficiency and the service quality, and reduces the investment of manpower and material resources.
During operation, cloud visual closed-loop management of the whole process of field fault processing work is realized, field fault emergency handling management capacity is improved, field service management is standardized, and operation flows are monitored in real time; the system and the method take customers as guidance, integrate the functions of the information system comprehensively, realize big data analysis, continuously improve the fault research and judgment accuracy and improve the high-quality service level of enterprises.
The working process of the system is as follows: firstly, after receiving a work order and issuing, a worker obtains contact with a user to preliminarily identify the fault reason. And (4) according to the power supply business rule, the time limit requirement reaches the site of a user, and the fault reason is judged. The field fault processing management system is started through the mobile operation terminal, the mobile operation terminal is connected with the marketing system server, the field fault management system starts a fault field processing work order through the work service flow management and control module, process and image data acquisition and control are carried out on site fault treatment through a site management monitoring management module according to the process, related system query records are intercepted and uploaded, the site fault treatment process is pushed, user data of the electricity utilization information acquisition system is extracted in the process, or a USB-RS-485 interface converter is connected with a 485 wiring terminal of the meter to extract real-time related data of the meter, the data are compared, analyzed and judged, and the field fault is timely processed according to the relevant fault reason, after the processing is finished, the data is extracted, stored and uploaded by the data extraction and transmission module of the field fault processing management system, and the work order data is filed by the Web server of the marketing system and then stored in the database of the marketing system and fed back to the completion of work order processing.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are merely exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (6)
1. A field fault processing management system based on a mobile operation terminal is characterized by comprising a marketing system and the mobile operation terminal, wherein the mobile operation terminal is connected with the marketing system through a mobile network server;
the mobile operation terminal comprises a data extraction and transmission module and a work service flow management and control module;
after receiving the work order and issuing, the staff starts the mobile operation terminal, the mobile operation terminal is connected with the marketing system, the work order for fault site processing is started through the work service flow management and control module, the process and the image data of site fault processing are collected and recorded and controlled through the site management and control management module according to the flow nodes of the work order for fault site processing, the process and the image data of site fault processing are returned to the marketing system in real time through the data extraction and transmission module after each flow node of the work order for fault site processing is completed, and the marketing system pushes the progress state of the site fault processing flow to the marketing staff terminal or/and the user terminal according to the returned process and image data of site fault processing.
2. The field fault management system based on the mobile operation terminal according to claim 1,
the mobile operation terminal is connected with the electricity utilization information acquisition system through a mobile network server, and further comprises a field management monitoring management module and an intelligent meter upper computer reading module, wherein the intelligent meter upper computer reading module is connected with a USB-to-RS-485 interface converter and an intelligent IC card reader; the electricity utilization information acquisition system comprises an electricity utilization information acquisition system database and an electricity utilization information acquisition system web server; the marketing system comprises a marketing system database and a marketing system web server;
after receiving the work order and issuing, the worker starts the mobile operation terminal, and the mobile operation terminal is connected with the marketing system and the electricity utilization information acquisition system;
the field management monitoring management module extracts user data of the power consumption information acquisition system through the data extraction and transmission module, the field management monitoring management module extracts real-time data of the meter by connecting the USB to the RS-485 interface converter with the meter 485 connecting terminal through the intelligent meter upper computer reading module, the field management monitoring management module compares, analyzes and judges the user data and the real-time data of the meter to obtain fault reasons, a worker timely processes field faults according to the fault reasons, after the processing is completed, the data are extracted, stored and uploaded through the data extraction and transmission module, the work order data are filed through the marketing system Web server and then stored in the marketing system database and fed back to the work order processing completion.
3. The field fault handling management system based on the mobile operation terminal is characterized in that the marketing system database and the power consumption information acquisition system database are in data interaction through an intermediate database.
4. The field fault handling management system based on the mobile operation terminal as claimed in claim 2, wherein the smart meter upper computer reading module is connected with a smart IC card reader through an earphone interface.
5. The field fault handling management system based on the mobile operation terminal as claimed in claim 2, wherein the data extraction and transmission module performs data interaction with the marketing system and the electricity consumption information collection system by using a wireless VPN network interface.
6. The field fault handling management system based on the mobile operation terminal is characterized in that the mobile operation terminal further comprises a GPS module, and when the mobile operation terminal is started, GPS positioning can be carried out by the GPS module and is uploaded to a marketing system through a data extraction and transmission module.
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