CN110766315A

CN110766315A - Service request method, device, server and storage medium

Info

Publication number: CN110766315A
Application number: CN201911002628.4A
Authority: CN
Inventors: 张亚明; 闻媛; 于丹; 谢丽丽
Original assignee: China Travelsky Technology Co Ltd
Current assignee: China Travelsky Technology Co Ltd
Priority date: 2019-10-21
Filing date: 2019-10-21
Publication date: 2020-02-07
Anticipated expiration: 2039-10-21
Also published as: CN110766315B

Abstract

The invention provides a service request method, a service request device, a server and a storage medium, wherein the service request requesting a target service provided by a target navigation segment of a target navigation server is received, whether first service information matched with the service request is stored in a preset first service information table or not is judged, the first service information comprises a first time limit of the target service provided by the target navigation segment of the target navigation server, if the first service information matched with the service request is stored in the first service information table, whether the time for sending the service request meets the first time limit or not is judged, if the time for sending the service request meets the first time limit, the service request is received, and if the time for sending the service does not meet the first time limit, the service request is rejected. Based on the invention, the passenger can be informed whether the passenger can provide service for the passenger when the passenger requests the service, thereby avoiding the problem that the travel of the passenger is influenced because the service request submitting time of the passenger is too short from the flight take-off time and the aviation business can not provide service for the passenger.

Description

Service request method, device, server and storage medium

Technical Field

The present invention relates to the field of aeronautical technologies, and in particular, to a service request method, an apparatus, a server, and a storage medium.

Background

With the development of airlines and the increasingly rich personalized demands of passengers, the types of services provided by airlines to passengers are increasing. Since the demand inventory of flights needs to be arranged in advance according to the service requests submitted by passengers, the passengers need to request services in advance so that the airline can have enough time to make service allocations. If the time for the passenger to submit the request service is too short from the time for the flight to take off, for example, the time for the passenger to submit the request service is 11 months and 1 days in 2018, and the time for the flight to take off is 11 months and 2 days, the airline company does not have enough time to allocate the service, so that the service cannot be provided for the passenger, and the traveling of the passenger is affected.

Disclosure of Invention

In view of the above, the present invention provides a service request method, a service request device, a service server and a storage medium, so as to solve the problem that the travel of a passenger is affected because an airline company does not have enough time to allocate services due to the fact that the time for submitting a request service by the passenger is too short from the time of taking off by a flight.

In order to achieve the above object, the following solutions are proposed:

the first aspect of the present invention discloses a service request method, including:

receiving a service request for requesting a target service provided by a target segment of a target navigation;

judging whether a preset first service information table stores first service information matched with the service request, wherein the first service information comprises a first time limit of the target service provided by a target flight segment of the target navigation server;

if the first service information matched with the service request is stored in the first service information table, judging whether the time for sending the service request meets the first time limit;

if the time for sending the service request meets the first time limit, accepting the service request;

rejecting the service request if the time to send the service request does not meet the first time limit.

Optionally, if the first service information table does not store the first service information matching the service request, the method further includes:

inquiring a preset second service information table, and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver;

judging the target flight segment according to a flight type judgment rule carried by the second service information, and determining a target flight type of the target flight segment;

searching a second time limit corresponding to the target flight type and requesting the target service provided by the target driver from the second service information;

judging whether the time for sending the service request meets the second time limit or not;

if the time for sending the service request meets the second time limit, accepting the service request;

rejecting the service request if the time to send the service request does not meet the second time limit.

Optionally, the determining whether a preset first service information table stores first service information matched with the service request includes:

judging whether a preset first service information table stores first service information indicating the target service provided by the target navigation segment of the target navigation server;

if first service information indicating the target service provided by the target navigation segment of the target navigation server is stored in the first service information table, determining the first service information as first service information matched with the service request;

if the first service information table does not store the first service information indicating the target service provided by the target segment of the target navigation server, determining that the first service information matched with the service request is not stored in the first service information table.

Optionally, the determining whether the time for sending the service request meets the first time limit includes:

acquiring a first zero point identifier included in the first service information, wherein the first zero point identifier indicates a first off-time determination rule;

according to the first deadline determination rule, determining a first deadline by using the takeoff time of the flight requesting the target service indicated by the service request;

calculating a first time difference between the time the service request is sent and the first expiration time;

if the first time difference is not smaller than the first time limit, determining that the time for sending the service request meets the first time limit;

and if the first time difference is smaller than the first time limit, determining that the time for sending the service request does not meet the first time limit.

Optionally, the querying a preset second service information table, and determining second service information stored in the second service information table and matched with the target service provided by the target driver includes:

inquiring a preset second service information table, and acquiring second service information which indicates the target service provided by the target navigation server in the second service information table;

and determining the acquired second service information as second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver.

Optionally, the determining the target flight type of the target flight segment according to the flight type determination rule carried by the second service information includes:

acquiring flight type judgment rules carried by the second service information;

if the flight type judgment rule is a first rule, determining a target flight type of the target flight segment according to a takeoff airport and an arrival airport of the target flight segment;

and if the flight type judgment rule is a second rule, determining a target flight type of the target flight segment according to the takeoff airport of the target flight segment, wherein the target flight type is international flight or domestic flight.

Optionally, the determining whether the time for sending the service request satisfies the second time limit includes:

acquiring a second zero point identifier corresponding to the target flight type and included in the second service information, wherein the second zero point identifier indicates a second deadline determination rule;

determining a second deadline according to the second deadline determination rule by using the takeoff time of the flight requesting the target service indicated by the service request;

calculating a second time difference between the time the service request is sent and the second deadline;

if the second time difference is not smaller than the second time limit, determining that the time for sending the service request meets the second time limit;

and if the second time difference is smaller than the second time limit, determining that the time for sending the service request does not meet the second time limit.

A second aspect of the present invention discloses a service request apparatus, including:

a receiving unit, configured to receive a service request requesting a target service provided by a target segment of a target airline;

a first judging unit, configured to judge whether a preset first service information table stores first service information matching the service request, where the first service information includes a first time limit of the target service provided by a target segment of a requested target airline company;

a second determining unit, configured to determine whether the time for sending the service request satisfies the first time limit if the first service information matching the service request is stored in the first service information table;

a first accepting unit configured to accept the service request if the time for sending the service request satisfies the first time limit;

a first rejecting unit configured to reject the service request if the time for sending the service request does not satisfy the first time limit.

A third aspect of the present invention discloses a server, comprising: at least one memory and at least one processor; the memory stores a program, and the processor invokes the program stored in the memory, the program being for implementing the service request method as disclosed in any one of the first aspects of the invention.

A fourth aspect of the present invention discloses a storage medium having stored therein computer-executable instructions for performing a service request method as disclosed in any one of the first aspects of the present invention above.

According to the technical scheme provided by the invention, when the first service information matched with the service request is stored in the preset first service information table, whether the time for sending the service request meets the first time limit included by the first service information is judged, if so, the service request is accepted, and if not, the service request is rejected. Therefore, the passenger can be informed whether the service can be provided for the passenger when the passenger requests the service, and the problem that the travel of the passenger is influenced because the service cannot be provided for the passenger by the airline business due to the fact that the time for the passenger to submit the service request is too short from the flight take-off time is solved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

Fig. 1 is a schematic flowchart of a service request method according to an embodiment of the present invention;

fig. 2 is a flowchart illustrating a method for determining whether a preset first service information table stores first service information matching a service request according to an embodiment of the present invention;

fig. 3 is a flowchart illustrating a method for determining whether a time for sending a service request satisfies a first time limit according to an embodiment of the present invention;

fig. 4 is a flowchart illustrating another service request method according to an embodiment of the present invention;

FIGS. 5a and 5b are diagrams of an interface for generating an advance time limit rule control table and a default advance time limit rule control table according to an embodiment of the present invention;

fig. 6 is a schematic flowchart of a method for determining a target flight type of a target flight segment according to a flight type determination rule carried in second service information, where the target flight segment is determined according to the flight type determination rule provided in the embodiment of the present invention;

fig. 7 is a flowchart illustrating a method for determining whether a time for sending a service request satisfies a second time limit according to an embodiment of the present invention;

fig. 8 is a schematic structural diagram of a service request apparatus according to an embodiment of the present invention;

fig. 9 is a schematic structural diagram of a server according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

Referring to fig. 1, a flowchart of a service request method according to an embodiment of the present invention is shown. The service request method comprises the following steps:

s101: a service request requesting a target service provided by a target leg of a target airline operator is received.

It should be noted that the target service requested by the passenger may be an onboard wheelchair, a stretcher passenger, a children meal, etc., the target airline may be an airline such as international airline CA, lucky airline HO in shanghai, airline HU in south of the hai, airline CN in xinhua, airline JD in capital, etc., and the target segment may be beijing to shanghai, etc. The target navigation, the target navigation section and the target service in the embodiment of the invention can be set according to practical application, and the embodiment of the invention is not limited.

S102: and judging whether a preset first service information table stores first service information matched with the service request.

It should be noted that the first service information includes a first time limit for requesting the target service provided by the target segment of the target airline company.

It should be noted that the preset first service information table may be an advance time limit rule control table. And the advance time limit control table contains at least one piece of first service information.

In the specific process of step S102, the target navigation system, the target navigation segment and the target service requested by the passenger are determined according to the received service request, and whether the first service information matched with the target navigation system, the target navigation segment and the target service is stored in the preset advanced time limit rule control table is determined according to the determined target navigation system, the target navigation segment and the target service, that is, the target navigation system, the target navigation segment and the target service are used as query conditions, whether the first service information indicating the target service provided by the target navigation segment of the target navigation system is stored in the advanced time limit rule control table is queried, and if the first service information indicating the target service provided by the target navigation segment of the target navigation system is stored in the first service information table, the first service information is determined as the first service information matched with the service request.

S103: and if the first service information matched with the service request is stored in the first service information table, judging whether the time for sending the service request meets a first time limit.

It should be noted that step S104 is executed if the time for sending the service request satisfies the first time limit, and step S105 is executed if the time for sending the service request does not satisfy the first time limit.

It should be noted that the service request sent by the passenger carries the time for sending the service request and the departure time of the flight requesting the target service indicated by the service request.

In the specific execution process of step S103, when the first service information table stores the first service information matching the service request, determining a first zero point identifier in the first service information, and further determining a first off-time determination rule indicated by the first zero point identifier, and determining the first off-time by using the takeoff time of the flight requesting the target service indicated by the service request according to the first off-time determination rule; when the time for sending the service request is earlier than the first cutoff time, a first time difference between the time for sending the service request and the first cutoff time is calculated, and the first time difference is compared with the first time limit to determine whether the time for sending the service request meets the first time limit.

S104: the service request is accepted.

In an embodiment of the present invention, the service request is accepted when a difference between the calculated first off-time and the time the service request is sent satisfies a first time limit. For example, when the difference between the first off-time and the time of sending the service request is calculated to be 4 days, and the first time limit is 4320 minutes, that is, 3 days, since 4 is greater than 3, it is determined that the time of the service request satisfies the first time limit, and the service request is accepted.

On the contrary, if the difference between the first off-time and the time for sending the service request is calculated to be 2 days and the first time limit is 4320 minutes, that is, 3 days, since 2 is less than 3, it is determined that the time for sending the service request does not satisfy the first time limit, the service is rejected.

S105: the service request is denied.

The invention provides a service request method, which judges whether the time for sending a service request meets a first time limit included by first service information or not when the first service information matched with the service request is stored in a preset first service information table, accepts the service request if the first time limit is met, and rejects the service request if the first time limit is not met. Therefore, whether the passenger can be provided with the service can be determined according to the time of sending the service request by the passenger when the passenger sends the request service, when the passenger can be provided with the service, enough time is provided for an airline company to allocate the service, when the passenger cannot be provided with the service, the service request is rejected, the passenger is informed, the passenger can purchase other flights and the like which can provide the service request, and the problem that the passenger is influenced by the fact that the passenger cannot be provided with the service by the airline business due to the fact that the time of submitting the service request by the passenger is too short from the flight takeoff time is solved.

In the foregoing embodiment of the present invention, step S102 disclosed in fig. 1 determines whether a preset first service information table stores first service information matched with the service request, as shown in fig. 2, specifically includes the following steps:

s201: and judging whether a preset first service information table stores first service information indicating a target service provided by a target navigation section of the target navigation server.

It should be noted that, if the first service information table stores the first service information indicating the target service provided by the target segment of the target airline company, step S202 is executed, and if the first service information table does not store the first service information indicating the target service provided by the target segment of the target airline company, step S203 is executed.

It should be noted that the preset first service information table may be an advance time limit rule control table, which is shown in table 1.

Table 1:

AIRLINE ID	DEP	ARR	SSR	TIME_LIMIT	IS_DEPTIME_ZERO
						CA	PEK	SAO	WCHC	4320	N
CA	LAX	PEK	STCR	2880	N
						HO	URC	*	BLML	2160	N
HO	URC	*	CHML	2160	N

referring to table 1, AIRLINE ID shows the driver, DEP shows the departure airport, ARR shows the arrival airport, SSR shows the requested service, TIME _ LIMIT shows the first TIME LIMIT, and IS _ deadline shows the first ZERO point identifier.

Note that, the star in the ARR indicates that arrival at an airport is not restricted. For example, when the target airline driver of the service request is HO, the departure airport is URC, and the requested service is BLML, referring to table 1, it is determined that the first service information matched with the service request is the third piece of first service information in the advance time limit control table, and the content in the ARR in the third piece of first service information is —, which indicates that the arrival airport is not limited, that is, when the target airline driver of the service request is HO, the departure airport is URC, and the requested service is BLML, the first service information matched with the service request can be determined to be the third piece of first service information in the advance time limit control table no matter where the arrival airport is.

S202: and determining the first service information as the first service information matched with the service request.

S203: and determining that the first service information matched with the service request is not stored in the first service information table.

For a better understanding of the above, the following is illustrated in connection with table 1.

For example, when it is determined that the target navigation service of the service request is CA, the target navigation segment is PEK to SAO, and the requested service is WCHC, it can be known from table 1 that the advance time limit control table (first service information table) stores first service information matched with the service request, and the first service information is first piece of first service information in the advance time limit control table, if it is determined that the target navigation service of the service request is CA, the target navigation segment is PEK to shanghai rainbow bridge, i.e., PEK to SHA, and the requested service is WCHC, it can be known from table 1 that the advance time limit control table does not store the first service information matched with the service request.

In the embodiment of the invention, the target navigation server, the target navigation section and the target service are used as query conditions, the first service information meeting the query conditions is queried in the preset first service information table, whether the service sending time meets the first time limit is further judged, and whether the service request sent by the passenger is accepted can be determined based on the judgment.

Step S103 disclosed in fig. 1 of the above embodiment of the present invention determines whether the time for sending the service request satisfies the first time limit, as shown in fig. 3, and specifically includes the following steps:

s301: and acquiring a first zero point identifier included in the first service information, wherein the first zero point identifier indicates a first off-time determination rule.

It should be noted that, the first off-time determination rule indicated by the first zero-point identifier may be: if the first zero point identifier is N, determining a first off-time determination rule indicated by the first zero point identifier as the takeoff time of the flight requesting the target service indicated by the service request; and if the first zero point identifier is Y, determining the first off-time determination rule indicated by the first zero point identifier as the zero point of the flight take-off time of the target service, wherein the zero point of the flight take-off time of the target service is the zero point of the take-off date of the flight of the target service requested by the passenger.

For example, when the passenger sends a service request requesting to fly the WCHC in the CA1202 of the SAO from the PEK at 19 o 5/25/2019, where the CA1202 is the flight requesting the target service, see table 1, it is determined that the first service information matching the service request is the first piece of first service information in the advance time limit control table, and it is determined that the first zero point identifier in the first service information is N, then the rule is determined according to the first off-time indicated by the first zero point identifier as the takeoff time of the CA1202 requesting the WCHC indicated by the service request (19 o 19/25/5/2019).

S302: and determining the first off-time by using the takeoff time of the flight requesting the target service indicated by the service request according to the first off-time determination rule.

It should be noted that the first off-time determination rule indicated by the first zero-point identifier may be to determine the first off-time as the departure time of the flight requesting the target service indicated by the service request, or to determine the zero point of the departure time of the flight requesting the target service as the first off-time.

For example, the departure time of the flight requesting the target service is 14 # 8, if the first zero point in the first service information is denoted by N, the first deadline is determined as the departure time of the flight requesting the target service indicated by the service request, that is, 8 of 14 #, and if the first zero point in the first service information is denoted by Y, the first deadline is determined as the zero point of the departure time of the flight requesting the target service indicated by the service request, that is, zero of 14 #. The present invention can be set according to practical applications, and the embodiments of the present invention are not limited.

Specifically executing the process of step S302, according to the first off-time determination rule, the first off-time is determined as the takeoff time of the flight requesting the target service indicated by the service request or as the zero point of the takeoff time of the flight requesting the target service indicated by the service request.

S303: a first time difference between the time the service request is sent and the first expiration time is calculated.

In the specific execution of step S303, the first off-time is determined according to the first off-time determination rule, and in the case where the first off-time is later than the time at which the service request is transmitted, a first time difference between the time at which the service request is transmitted and the first off-time is calculated.

For example, when the departure time of the flight of the target service is 14 # 8 and the first zero point identifier in the first service information is N, the first deadline is determined as the departure time of the flight requesting the target service indicated by the service request, that is, 8 # 14, and if the time of sending the target service request is 8 # 10, the first time difference between the time of sending the service request and the first deadline is calculated to be 4 days.

When the takeoff time of the flight of the target service is 14 # 8 and the first zero point identifier in the first service information is Y, the first deadline is determined as the zero point of the takeoff time of the flight requesting the target service indicated by the service request, namely the zero point of 14 #, and if the time for sending the target service request is 8 # 10, the first time difference between the time for sending the service request and the first deadline is calculated to be 3 days and 16 hours.

S304: and judging whether the first time difference is smaller than the first time limit.

If the first time difference is not less than the first time limit, step S305 is executed, and if the first time difference is less than the first time limit, step S306 is executed.

S305: it is determined that the time to send the service request satisfies a first time limit.

S306: it is determined that the time to send the service request does not satisfy the first time limit.

For a better understanding of the above, the following examples are given.

For example, when the target airline for the service request is CA, the target leg is for the airport of san Pao, Beijing, namely PEK to SAO, and the requested target service is WCHC, it can be known from the above table 1 that the first service information is determined to be the first piece of the first service information in table 1, and further the first time limit can be determined to be 4320, i.e., 3 days, when the departure time of the flight of the target service is 14 # 8, and the first zero point in the first service information is marked as N, the first deadline is determined as the departure time of the flight requesting the target service indicated by the service request, i.e., 8 o 'clock 14, and when the time for transmitting the destination service request is 8 o' clock 10, a first time difference between the time for transmitting the service request and the first expiration time is calculated to be 4 days, since 4 is greater than 3, it is determined that the first time difference is not less than the first time limit, and it is determined that the time for sending the service request satisfies the first time limit.

On the contrary, if the time for sending the target service request is 8 o' clock of 12, the first time difference between the time for sending the service request and the first cut-off time is calculated to be 2 days, and since 2 is less than 3, the first time difference is determined to be less than the first time limit, and further the time for sending the service request is determined not to meet the first time limit.

In the embodiment of the invention, after the first service information matched with the service request is determined to be stored in the first service information table, a first deadline determination rule is determined according to a first zero point identifier included in the acquired first service information, a first deadline is determined according to the first deadline determination rule, whether the time of the service request meets a first time limit or not is judged by comparing a first time difference between the time of sending the service request and the first deadline with the size of the first time limit, the service request is received when the time of the service request meets the first time limit, and the service request is rejected when the time of the service request does not meet the first time limit.

Referring to fig. 4, a flowchart of another service request method provided by the embodiment of the invention is shown. The service request method includes the following steps S401: a service request requesting a target service provided by a target leg of a target airline operator is received.

In the process of specifically executing step S401, the specific execution process and implementation principle of S401 are consistent with the specific execution process and implementation principle of S101 shown in fig. 1, and are not described herein again.

S402: and judging whether a preset first service information table stores first service information matched with the service request or not, wherein the first service information comprises a first time limit of a target service provided by a target flight segment of a request target navigation server.

It should be noted that step S403 is executed if the first service information table stores the first service information matching the service request, and step S404 is executed if the first service information table does not store the first service information matching the service request.

In the process of specifically executing step S402, the specific execution process and implementation principle of S402 are consistent with the specific execution process and implementation principle of S102 shown in fig. 1, and are not described herein again.

S403: it is determined whether the time for sending the service request satisfies a first time limit.

It should be noted that step S408 is executed if the time for sending the service request satisfies the first time limit, and step S409 is executed if the time for sending the service request does not satisfy the first time limit.

In the process of specifically executing step S403, the specific execution process and implementation principle of S403 are consistent with the specific execution process and implementation principle of S103 shown in fig. 1, and are not described herein again.

S404: and inquiring a preset second service information table, and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver.

In the specific process of executing step S404, by querying a preset second service information table, second service information indicating a target service provided by the target navigation server in the second service information table is acquired, and the acquired second service information is determined as second service information which is stored in the second service information table and is matched with the target service provided by the target navigation server.

It should be noted that the preset second service information table may be a default time limit raising rule control table, and the default early time limit rule control table includes at least one piece of second service information, and the default time limit raising rule control table is shown in table 2:

table 2:

referring to table 2, air IS a flight, SSR IS a service, DOM _ early _ TIME _ LIMIT IS the EARLIEST lead TIME of the domestic AIRLINE, INT _ early _ TIME _ LIMIT IS the EARLIEST lead TIME of the international AIRLINE, IS _ DOM _ delay _ ZERO IS whether the EARLIEST lead TIME of the domestic AIRLINE IS calculated according to the ZERO point of the departure date, IS _ INT _ delay _ ZERO IS whether the international lead TIME IS calculated according to the ZERO point of the departure date, TIME _ LIMIT _ TYPE IS a lead TIME TYPE (flight TYPE judgment rule), DOM _ late _ TIME _ LIMIT IS the LATEST lead TIME of the domestic AIRLINE, INT _ late _ TIME _ LIMIT IS the LATEST lead TIME of the international AIRLINE, HU IS a sea-air, KK IS a passenger boarding service of the K cabin, XK IS a passenger boarding service of the X cabin, EK IS a passenger boarding service of the E cabin, SCTR IS a stretcher passenger service, and BLML IS a light meal service.

It should be noted that, when the content in IS _ DOM _ depth _ ZERO IS Y, the domestic advanced time limit IS calculated according to the ZERO point of the takeoff date, and when the content in IS _ DOM _ depth _ ZERO IS N, the domestic advanced time limit IS calculated according to the takeoff time; when the content in the IS _ INT _ DEPTIME _ ZERO IS Y, calculating the international advance time limit according to the ZERO point of the takeoff date, and when the content in the IS _ DOM _ DEPTIME _ ZERO IS N, calculating the international advance time limit according to the takeoff time; when the content in the TIME _ LIMIT _ TYPE is S, determining the flight TYPE of the flight segment according to the takeoff airport and the arrival airport of the flight segment; and when the content in the TIME _ LIMIT _ TYPE is D, determining the flight TYPE of the flight segment according to the takeoff airport of the flight segment.

It should be further noted that DOM _ arrival _ TIME _ LIMIT is the EARLIEST lead TIME LIMIT of the domestic airline, DOM _ late _ TIME _ LIMIT is the LATEST lead TIME LIMIT of the domestic airline, and when the flight type of the target flight of the service request is a domestic flight, the TIME of the service request cannot be earlier than the TIME set in DOM _ arrival _ TIME _ LIMIT and cannot be later than the TIME set in DOM _ late _ TIME _ LIMIT; INT _ EARLIEST _ TIME _ LIMIT is the EARLIEST lead TIME LIMIT of the international flight line, INT _ LATEST _ TIME _ LIMIT is the LATEST lead TIME LIMIT of the international flight line, and when the flight type of the target flight of the service request is the international flight, the TIME of the service request cannot be earlier than the TIME set in INT _ EARLIEST _ TIME _ LIMIT and cannot be later than the TIME set in INT _ LATEST _ TIME _ LIMIT.

For example, when the target address of the service request is HU, the target service of the request is KK, the departure airport of the service request is PEK, and the arrival airport is SAO, it can be known from table 2 that the second service information is the first second service information in table 2, the content in TIME _ LIMIT _ TYPE can be determined as S from the second service information, the flight TYPE determination rule is determined as S-TYPE flight TYPE determination rule, the target flight TYPE to which the target flight segment belongs is determined as international flight according to the departure airport (PEK) and the arrival airport (SAO) of the target flight segment, the content in INT _ early _ TIME _ LIMIT is determined as 0, and the content in INT _ early _ TIME _ LIMIT is 9999999, that is, the TIME of the target service KK request should be in the range of 0 to 9999999 minutes.

Further, it should be noted that the advance time limit rule control table and the default advance time limit rule control table in the embodiment of the present invention are configured to set an advance time limit for a provided service in an operation interface related to the service after a technician of an airline logs in the SKYONE system, so as to obtain the advance time limit rule control table and the default advance time limit rule control table. The operation interface related to the service is specifically shown in fig. 5a and 5 b.

S405: and judging the target flight segment according to the flight type judgment rule carried by the second service information, and determining the target flight type of the target flight segment.

Note that the target flight type includes international flight and domestic flight.

In the specific process of step S405, the flight type determination rule includes an S-type flight type determination rule and a D-type flight type determination rule. When the flight type judgment rule is an S-type flight type judgment rule, determining a target flight type of the target flight segment according to a take-off airport and an arrival airport of the target flight segment, if the take-off airport and the arrival airport of the target flight segment are both domestic airports, determining that the target flight type of the target flight segment is domestic flight, and if any one of the take-off airport and the arrival airport of the target flight segment is an international airport, determining that the target flight type of the target flight segment is international flight; and when the flight type judgment rule is a D-type flight type judgment rule, determining a target flight type of the target flight segment according to the take-off airport of the target flight segment, if the take-off airport of the target flight segment is a domestic airport, determining that the target flight type of the target flight segment is a domestic airport, and if the take-off airport of the target flight segment is an international flight, determining that the target flight type of the target flight segment is an international flight. The present invention can be set according to practical applications, and the embodiments of the present invention are not limited.

S406: and searching a second time limit corresponding to the target flight type and requesting the target service provided by the target navigation department from the second service information.

It should be noted that the second time limit is preset, and the second time limit may be preset to 4320 minutes. The present invention can be set according to practical applications, and the embodiments of the present invention are not limited.

In the specific process of step S406, after the second service information matched with the target service provided by the target driver and the type of the target flight type to which the target flight segment belongs are determined, the second time limit corresponding to the target service requested by the target driver can be searched from the second service information table according to the target flight type to which the target flight segment belongs.

For example, when the target airline company of the service request is HU, the target service requested is KK, the departure airport of the service request is PEK, and the arrival airport is SAO, it can be known from table 2 that the second service information is the first second service information in table 2, the content in TIME _ LIMIT _ TYPE can be determined as S from the second service information, the flight TYPE determination rule is determined as an S-TYPE flight TYPE determination rule, the target flight TYPE to which the target airline segment belongs is determined as an international flight according to the departure airport (PEK) and the arrival airport (SAO) of the target airline segment, and the second TIME LIMIT of the target service provided by the target airline company of the target airline segment corresponding to the target flight TYPE is 0 to 9999999 minutes.

S407: it is determined whether the time for sending the service request meets a second time limit.

It should be noted that step S408 is executed if the time for sending the service request satisfies the second time limit, and step S409 is executed if the time for sending the service request does not satisfy the second time limit.

It should be noted that the service request carries the departure time of the flight requesting the target service and the time for sending the service request.

During the specific execution of step S407, a second deadline is determined based on the second zero point flag in the second service information, a difference between the time of sending the service request and the second deadline is calculated when the time of sending the service request is earlier than the second deadline, and whether the time of sending the service request satisfies the second time limit is determined by comparing the difference between the time of sending the service request and the second deadline with the size of the second time limit.

For a better understanding of the above, the following examples are given.

For example, when the target flight service of the service request IS CN, the requested target service IS STCR, the departure airport of the service request IS PEK, and the arrival airport IS SAO, it can be known from table 2 that the second service information IS the fourth second service information in table 2, the content of TIME _ LIMIT _ TYPE can be determined as D from the second service information, the flight TYPE determination rule IS determined as D-TYPE flight TYPE determination rule, the target flight TYPE to which the target flight segment belongs IS determined as a domestic flight according to the departure airport (PEK) of the target flight segment, the second TIME LIMIT of the target service provided by the requested target flight service corresponding to the target flight TYPE IS 60 to 9999999 minutes, the ZERO point content of IS _ DOM _ depth _ ZERO point can be determined as Y from the second service information, the second identifier IS determined as Y, and when the departure TIME of the target service IS No. 14, 8 points, the ZERO point TIME of the flight TIME of the target service IS determined according to the second ZERO point determination rule indicated by the second cut-off TIME And a second deadline, which is the second deadline being 14 zero, and when the time to transmit the target service request is zero of 10, calculating a second time difference between the time to transmit the service request and the second deadline to be 4 days, since 4 days is equal to 5760 minutes and 5760 minutes is in a range of 60 to 9999999 minutes, and determining that the second time difference satisfies the second time limit, and determining that the time to transmit the service request satisfies the second time limit.

S408: the service request is accepted.

S409: the service request is denied.

In the embodiment of the invention, when the preset first service information table does not store the first service information matched with the service request, determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver by inquiring and inquiring a preset second service information table, and the target flight segment is judged according to the flight type judgment rule carried by the second service information, the target flight type of the target flight segment is determined, after the target flight type of the target flight segment is determined, searching a second time limit corresponding to the target flight type and requesting the target service provided by the target driver from the second service information, and judging whether the time for sending the service request meets the second time limit, if so, accepting the service request, otherwise, rejecting the service request. Therefore, whether the passenger can be provided with service can be further determined according to the time of sending the service request by the passenger when the passenger sends the request service, enough time is provided for an airline company to allocate the service when the passenger can be provided with the service, the service request is refused and the passenger is informed when the passenger cannot be provided with the service, the passenger can purchase other flights capable of providing the service request in advance, and the problem that the passenger trip is influenced because the time for the passenger to submit the service request is too short from the departure time of the flight, so that the airline business cannot provide the service for the passenger is solved.

In the above embodiment of the present invention, step S405 disclosed in fig. 4 judges the target flight segment according to the flight type judgment rule carried by the second service information, and determines the target flight type to which the target flight segment belongs, as shown in fig. 6, specifically includes the following steps:

s601: and acquiring the flight type judgment rule carried by the second service information.

It should be noted that the flight type determination rule carried by the second service information includes a first rule and a second rule. The first rule may be an S-type flight type determination rule, and the second rule may be a D-type flight type determination rule. The present invention can be set according to practical applications, and the embodiments of the present invention are not limited.

S602: and judging whether the flight type judgment rule is a first rule or not.

It should be noted that, if the flight type determination rule is the first rule, step S603 is executed, and if the flight type determination rule is not the first rule, the flight type determination rule is determined to be the second rule, and step S604 is executed.

In the process of specifically executing step S602, determining whether the flight TYPE determination rule is the first rule or not, or determining the second rule, for example, as can be seen from table 2, when the determined second service information is the first piece of second service information in the second service information table, determining that the content in the TIME _ LIMIT _ TYPE is S, that is, determining that the flight TYPE determination rule is the S-TYPE flight TYPE determination rule, and further determining that the flight TYPE determination rule carried in the second service information is the first rule; and when the determined second service information is the fourth second service information in the second service information table, determining that the content in the TIME _ LIMIT _ TYPE is D, that is, determining that the flight TYPE judgment rule is a D-TYPE flight TYPE judgment rule, and further determining that the flight TYPE judgment rule carried in the second service information is the second rule.

S603: and determining the target flight type of the target flight section according to the takeoff airport and the arrival airport of the target flight section.

It should be noted that the target flight type includes international flight and domestic flight, and may be set according to practical applications, and the embodiment of the present invention is not limited.

In the process of specifically executing step S603, when it is determined that the flight type determination rule carried in the second service information is the first rule, it is determined whether the target flight type to which the target flight segment belongs is a domestic flight or an international flight according to the takeoff airport and the arrival airport of the target flight segment. For example, when the takeoff airport of the target flight segment is Beijing and the arrival airport is san Francisco, the type of the target flight segment is determined to be an international flight.

S604: and determining the target flight type of the target flight section according to the takeoff airport of the target flight section.

In the specific execution process of step S604, when it is determined that the flight type determination rule carried in the second service information is the second rule, it is determined whether the target flight type to which the target flight leg belongs is an international flight or a domestic flight according to the takeoff airport of the target flight leg. For example, when the takeoff airport of the target flight segment is beijing, the target flight type to which the target flight segment belongs is determined to be a domestic flight, and when the takeoff airport of the target flight segment is london, the target flight type to which the target flight segment belongs is determined to be an international flight.

In the embodiment of the invention, after second service information which is stored in a second service information table and matched with target service provided by a target navigation department is determined, a flight type judgment rule carried by the second service information is obtained, whether the flight type judgment rule carried by the second service information belongs to a first rule or a second rule is judged, when the flight type judgment rule is the first rule, a target flight type to which the target navigation department belongs is determined according to a take-off airport and an arrival airport of the target navigation department, and when the flight type judgment rule is determined to be the second rule, the target flight type to which the target navigation department belongs is determined according to the take-off airport of the target navigation department.

Step S407 disclosed in fig. 4 of the above embodiment of the present invention determines whether the time for sending the service request satisfies the second time limit, as shown in fig. 7, the method specifically includes the following steps:

s701: and acquiring a second zero point identifier corresponding to the target flight type and included in the second service information, wherein the second zero point identifier indicates a second deadline determination rule.

When the target flight type of the target flight section of the requested service IS determined to be a domestic flight, if the content in the IS _ DOM _ DEPTIME _ ZERO IS N, determining that a second ZERO point identifier corresponding to the target flight type IS N, and determining a second cut-off time as the takeoff time of the flight requesting the target service indicated by the service request according to a second cut-off time determination rule indicated by the second ZERO point identifier; and if the content in the IS _ DOM _ DEPTIME _ ZERO IS Y, determining that a second ZERO point identifier corresponding to the target flight type IS Y, and determining the second cutoff time as the ZERO point of the flight takeoff time of the target service according to a second cutoff time determination rule indicated by the second ZERO point identifier.

When the target flight type to which the target flight segment of the requested service belongs IS determined to be an international flight, if the content in the IS _ INT _ DEPTIME _ ZERO IS N, determining that a second ZERO point identifier corresponding to the target flight type IS N, determining that second deadline IS the takeoff time of the flight requesting the target service indicated by the service request according to a second deadline determination rule indicated by the second ZERO point identifier, if the content in the IS _ INT _ DEPTIME _ ZERO IS Y, determining that the second ZERO point identifier corresponding to the target flight type IS Y, and determining that the second deadline IS the ZERO point of the takeoff time of the flight requesting the target service according to the second deadline determination rule indicated by the second ZERO point identifier.

In the specific execution of step S701, a second deadline determination rule is determined by obtaining a second zero point identifier corresponding to the target flight type included in the second service information. For example, as can be seen from table 2, when the determined second service information is the first piece of second service information in the second service information, if the second zero identifier included in the second service information and corresponding to the target flight type is obtained as N, the departure time of the flight of the target service is determined as the second deadline by the second deadline determination rule indicated by the second zero identifier; when the determined second service information is the 4 th piece of second service information in the second service information, if the second zero point identifier, which is included in the second service information and corresponds to the target flight type, is obtained as Y, the second deadline determination rule indicated by the second zero point is determined to determine the zero point of the takeoff time of the flight of the target service as the second deadline.

S702: and determining the second deadline according to the second deadline determination rule by using the takeoff time of the flight requesting the target service indicated by the service request.

S703: a second time difference between the time the service request was sent and a second deadline is calculated.

In specifically performing step S703, a second time difference between the time of sending the service request and the second deadline is calculated. For example, when the departure time of the flight of the target service is No. 14 and No. 8, as can be seen from table 2, when the determined second service information is the 4 th second service information in the second service information, the second zero-point identifier included in the second service information and corresponding to the target flight type is obtained as Y, the zero point of the departure time of the flight of the target service is determined as the second deadline according to the second deadline determination rule indicated by the second zero point, that is, the second deadline is No. 14, and when the time of the service request is the zero point of No. 10, the second time difference between the time of sending the service request and the second deadline is calculated as 4 days.

S704: and judging whether the second time difference is smaller than the second time limit.

If the second time difference is not less than the second time limit, step S705 is executed, and if the second time difference is less than the second time limit, step S706 is executed.

The second time limit is preset, and the second time limit may be set to 1 day or 2 days, and may be set according to practical applications, and the embodiment of the present invention is not limited.

S705: it is determined that the time to send the service request satisfies the second time limit.

S706: it is determined that the time to send the service request does not satisfy the second time limit.

For a better understanding of the above, the following examples are given.

For example, when the target flight of the service request IS CN and the requested target service IS STCR, as can be seen from table 2, the second service information IS the 4 th piece of second service information in table 2, the content in TIME _ LIMIT _ TYPE IS determined to be D, that IS, the flight TYPE determination rule IS determined to be a D-TYPE flight TYPE determination rule, the flight TYPE determination rule carried in the second service information IS further determined to be a second rule, if the takeoff airport of the service request IS los angeles, the target flight TYPE of the target flight segment IS determined to be international flight, the content in IS _ INT _ deptifme _ ZERO IS further determined to be Y, and the second TIME LIMIT IS determined to be 1440 to 9999999 minutes, when the takeoff TIME of the flight of the target service IS No. 14, No. 8, since the second ZERO point identifier in the service request IS Y, the ZERO point of the takeoff TIME of the flight of the target service IS determined to be the second deadline according to the second deadline determination rule indicated by the second deadline determination rule, that is, the second deadline is zero 14, and when the time to transmit the target service request is zero 10, a second time difference between the time to transmit the service request and the second deadline is calculated to be 4 days, since 4 days is equal to 5760 minutes and 5760 minutes is in a range of 1440 to 9999999 minutes, it is determined that the second time difference satisfies the second time limit, and it is determined that the time to transmit the service request satisfies the second time limit.

On the contrary, when the time for sending the target service request is 8 o' clock of 13, the second time difference between the time for sending the service request and the first expiration time is calculated to be 16 hours, and since 16 hours is less than 1 day (24 hours), the second time difference is determined to be less than the second time limit, and further the time for sending the service request is determined not to meet the second time limit.

In the embodiment of the invention, a second deadline determining rule is determined according to a second zero point identifier corresponding to the target flight type and included in the second service information, a second deadline of the requested target service is determined according to the determined second deadline rule, and finally whether the time of the service request meets a second time limit is determined by comparing a second time difference between the time of sending the service request and the second deadline with the size of the second time limit.

Corresponding to the service request method disclosed in the embodiment of the present invention, referring to fig. 8, an embodiment of the present invention further provides a schematic structural diagram of a service request apparatus, where the service request apparatus 800 includes:

the receiving unit 801 is configured to receive a service request requesting a target service provided by a target segment of a target airline company.

The first determining unit 802 is configured to determine whether a preset first service information table stores first service information matched with the service request, where the first service information includes a first time limit of a target service provided by a target segment of a requested target airline company.

The second determining unit 803 determines whether the time for sending the service request satisfies the first time limit if the first service information matching the service request is stored in the first service information table.

It should be noted that the first receiving unit 804 is executed if the time for sending the service request satisfies the first time limit, and the first rejecting unit is executed if the time for sending the service request does not satisfy the first time limit.

A first accepting unit 804, configured to accept the service request.

A first rejecting unit 805 for rejecting the service request.

The specific principle and the execution process of each unit in the service request device disclosed in the above embodiment of the present invention are the same as those of the service request method disclosed in the above embodiment of the present invention, and reference may be made to corresponding parts in the service request method disclosed in the above embodiment of the present invention, which are not described herein again.

The invention provides a service request device, which judges whether the time for sending a service request meets a first time limit included by first service information or not when the first service information matched with the service request is stored in a preset first service information table, accepts the service request if the first time limit is met, and rejects the service request if the first time limit is not met. Therefore, whether the passenger can be provided with service can be determined according to the time of sending the service request by the passenger when the passenger sends the request service, when the passenger can be provided with service, enough time is provided for an airline company to allocate the service, when the passenger cannot be provided with service, the service request is refused and the passenger is informed, the passenger can purchase other flights capable of providing the service request in advance, and the problem that the passenger is influenced by the fact that the service cannot be provided for the passenger by the airline business due to the fact that the time of submitting the service request by the passenger is too short from the flight takeoff time is solved.

Preferably, the service request apparatus 800 further includes:

and the query unit is used for querying a preset second service information table and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver.

And the first determining unit is used for judging the target flight segment according to the flight type judgment rule carried by the second service information and determining the target flight type of the target flight segment.

And the searching unit is used for searching the second time limit corresponding to the target flight type and requesting the target service provided by the target driver from the second service information.

A third judging unit for judging whether the time for sending the served request satisfies the second time limit.

It should be noted that the second accepting unit is executed if the time for sending the service request satisfies the second time limit, and the second rejecting unit is executed if the time for sending the service request does not satisfy the second time limit.

And the second receiving unit is used for receiving the service request.

A second rejecting unit for rejecting the service request.

In the embodiment of the invention, when the preset first service information table does not store the first service information matched with the service request, determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation driver by inquiring and inquiring a preset second service information table, and the target flight segment is judged according to the flight type judgment rule carried by the second service information, the target flight type of the target flight segment is determined, after the target flight type of the target flight segment is determined, searching a second time limit corresponding to the target flight type and requesting the target service provided by the target driver from the second service information, and judging whether the time for sending the service request meets the second time limit, if so, accepting the service request, otherwise, rejecting the service request. Therefore, whether the passenger can be provided with service can be further determined according to the time of sending the service request by the passenger when the passenger sends the request service, enough time is provided for an airline company to allocate the service when the passenger can be provided with the service, the service request is refused and the passenger is informed when the passenger cannot be provided with the service, the passenger can purchase other flights capable of providing the service request or other plans, and the like, and the problem that the passenger can not be provided with the service by the airline business and the travel of the passenger is influenced due to the fact that the time of submitting the service request by the passenger is too short from the takeoff time of the flight is solved.

Preferably, the first judging unit 902 includes:

and the fourth judging unit is used for judging whether the preset first service information table stores first service information indicating the target service provided by the target segment of the target navigation server.

It should be noted that, if the first service information table stores the first service information indicating the target service provided by the target segment of the target airline company, the second determining unit is executed, and if the first service information table does not store the first service information indicating the target service provided by the target segment of the target airline company, the third determining unit is executed.

A second determining unit, configured to determine the first service information as the first service information matching the service request.

And the third determining unit is used for determining that the first service information matched with the service request is not stored in the first service information table.

In the embodiment of the invention, the target navigation server, the target navigation section and the target service are used as query conditions, the first service information meeting the query conditions is queried in the preset first service information table, whether the service sending time meets the first time limit is further judged, and whether the service request sent by the passenger is accepted is determined based on the first time limit.

Preferably, the second determining unit 803 includes:

the first obtaining unit is configured to obtain a first zero point identifier included in the first service information, where the first zero point identifier indicates the first off-time determination rule.

And the first deadline determining unit is used for determining the first deadline according to the first deadline determining rule by using the takeoff time of the flight requesting the target service indicated by the service request.

A first calculating unit for calculating a first time difference between a time of sending the service request and a first off-time.

And a fourth determining unit, configured to determine that the time for sending the service request satisfies the first time limit if the first time difference is not less than the first time limit.

A fifth determining unit, configured to determine that the time for sending the service request does not satisfy the first time limit if the first time difference is smaller than the first time limit.

Preferably, the query unit includes:

and the second acquiring unit is used for inquiring a preset second service information table and acquiring second service information which indicates the target service provided by the target navigation department in the second service information table.

And a sixth determining unit, configured to determine the acquired second service information as second service information that is stored in the second service information table and matches the target service provided by the target driver.

Preferably, the first determination unit includes:

and the third obtaining unit is used for obtaining the flight type judgment rule carried by the second service information.

A seventh determining unit, configured to determine, if the flight type determination rule is the first rule, a target flight type to which the target flight segment belongs according to a takeoff airport and an arrival airport of the target flight segment;

and the eighth determining unit is used for determining the target flight type of the target flight section according to the takeoff airport of the target flight section if the flight type judging rule is the second rule, wherein the target flight type is international flight or domestic flight.

Preferably, the third judging unit includes:

and a fourth obtaining unit, configured to obtain a second zero point identifier corresponding to the target flight type and included in the second service information, where the second zero point identifier indicates a second deadline determination rule.

And the second deadline determining unit is used for determining a second deadline according to a second deadline determination rule by using the takeoff time of the flight requesting the target service indicated by the service request.

A second calculating unit for calculating a second time difference between the time of sending the service request and a second deadline.

A ninth determining unit, configured to determine that the time for sending the service request satisfies the second time limit if the second time difference is not less than the second time limit.

A tenth determining unit, configured to determine that the time for sending the service request does not satisfy the second time limit if the second time difference is smaller than the second time limit.

An embodiment of the present invention provides a server, referring to fig. 9, including a memory 901 and a processor 902, where:

the memory 901 stores programs; the processor 902 is configured to execute the program stored in the memory, and in particular, to perform the service request method as provided by any of the embodiments of the present invention.

Embodiments of the present invention provide a storage medium, where computer-executable instructions are stored to implement a service request method according to any embodiment of the present invention.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

The foregoing is only a preferred embodiment of the present application and it should be noted that those skilled in the art can make several improvements and modifications without departing from the principle of the present application, and these improvements and modifications should also be considered as the protection scope of the present application.

Claims

1. A method of service request, comprising:

2. The method of claim 1, wherein if the first service information table does not store the first service information matching the service request, the method further comprises:

3. The method according to claim 1, wherein said determining whether the preset first service information table stores the first service information matching the service request comprises:

4. The method of claim 3, wherein the determining whether the time for sending the service request satisfies the first time limit comprises:

5. The method according to claim 2, wherein the querying a preset second service information table to determine second service information stored in the second service information table and matching with the target service provided by the target driver comprises:

6. The method according to claim 5, wherein the determining the target flight type of the target flight leg according to the flight type determination rule carried by the second service information includes:

acquiring flight type judgment rules carried by the second service information;

7. The method of claim 6, wherein the determining whether the time for sending the service request satisfies the second time limit comprises:

8. A service request apparatus, comprising:

9. A server, comprising: at least one memory and at least one processor; the memory stores a program that the processor calls, the processor invokes, the program implementing the service request method of any one of claims 1-7.

10. A storage medium having stored thereon computer-executable instructions for performing the service request method of any one of claims 1-7.