CN110766315B

CN110766315B - Service request method, device, server and storage medium

Info

Publication number: CN110766315B
Application number: CN201911002628.4A
Authority: CN
Inventors: 张亚明; 闻媛; 于丹; 谢丽丽
Original assignee: China Travelsky Technology Co Ltd
Current assignee: China Travelsky Technology Co Ltd
Priority date: 2019-10-21
Filing date: 2019-10-21
Publication date: 2023-07-04
Anticipated expiration: 2039-10-21
Also published as: CN110766315A

Abstract

The invention provides a service request method, a device, a server and a storage medium, which are used for receiving a service request of a target service provided by a target leg of a target navigation, judging whether a preset first service information table stores first service information matched with the service request, wherein the first service information comprises a first time limit of the target service provided by the target leg of the target navigation, judging whether the time for sending the service request meets the first time limit if the first service information table stores the first service information matched with the service request, receiving the service request if the time for sending the service request meets the first time limit, and rejecting the service request if the time for sending the service does not meet the first time limit. Based on the invention, the passenger can be informed whether to provide service for the passenger when the passenger requests the service, so that the problem that aviation official business cannot provide service for the passenger and the travel of the passenger is influenced because the time for submitting the service request by the passenger is too short from the flight take-off time is avoided.

Description

Service request method, device, server and storage medium

Technical Field

The present invention relates to the field of aviation technologies, and in particular, to a service request method, a service request device, a server, and a storage medium.

Background

With the development of airlines and the increasingly plentiful personalized demands of passengers, the variety of services provided by airlines to passengers is increasing. Because the demand inventory of flights needs to be scheduled in advance according to the service requests submitted by passengers, passengers need to request services in advance so that airlines can have enough time to make service deployments. If the time for the passenger to submit the requested service is too short from the time of taking off the flight, for example, the time for the passenger to submit the requested service is 2018, 11 months and 1 day, and the time for the flight to take off is 11 months and 2 days, the airline company cannot have enough time to allocate the service, so that the passenger cannot be served, and the travel of the passenger is affected.

Disclosure of Invention

In view of the above, the present invention provides a service request method, device, server and storage medium, so as to solve the problem that the travel of passengers is affected because the time for submitting the requested service is too short from the departure time of flights, and the airlines do not have enough time to allocate the service, so that the passengers cannot be served.

In order to achieve the above object, the following solutions have been proposed:

the first aspect of the present invention discloses a service request method, comprising:

receiving a service request for requesting a target service provided by a target leg of a target voyage;

judging whether a preset first service information table stores first service information matched with the service request or not, wherein the first service information comprises a first time limit of requesting the target service provided by a target leg of the target voyage;

if the first service information table stores first service information matched with the service request, judging whether the time for sending the service request meets the first time limit or not;

accepting the service request if the time of sending the service request meets the first time limit;

and rejecting the service request if the time of sending the service request does not meet the first time limit.

Optionally, if the first service information table does not store the first service information matched with the service request, the method further includes:

inquiring a preset second service information table, and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation;

Judging the target flight segment according to a flight type judging rule carried by the second service information, and determining a target flight type to which the target flight segment belongs;

searching a second time limit corresponding to the type of the target flight for requesting the target service provided by the target airline from the second service information;

judging whether the time for sending the service request meets the second time limit or not;

accepting the service request if the time of sending the service request meets the second time limit;

and rejecting the service request if the time of sending the service request does not meet the second time limit.

Optionally, the determining whether the preset first service information table stores the first service information matched with the service request includes:

judging whether a preset first service information table stores first service information indicating the target service provided by the target leg of the target voyage;

if the first service information table stores first service information indicating the target service provided by the target leg of the target navigation, determining the first service information as first service information matched with the service request;

And if the first service information table does not store the first service information indicating the target service provided by the target leg of the target navigation, determining that the first service information table does not store the first service information matched with the service request.

Optionally, the determining whether the time of sending the service request meets the first time limit includes:

acquiring a first zero point identifier included in the first service information, wherein the first zero point identifier indicates a first deadline determination rule;

determining a first deadline according to the first deadline determining rule and by utilizing the departure time of the flight requesting the target service indicated by the service request;

calculating a first time difference between the time of sending the service request and the first deadline;

if the first time difference is not smaller than the first time limit, determining that the time for sending the service request meets the first time limit;

and if the first time difference is smaller than the first time limit, determining that the time for sending the service request does not meet the first time limit.

Optionally, the querying a preset second service information table, determining second service information that is stored in the second service information table and matches with the target service provided by the target navigation, includes:

Inquiring a preset second service information table, and acquiring second service information indicating the target service provided by the target navigation in the second service information table;

and determining the acquired second service information as second service information which is stored in the second service information table and is matched with the target service provided by the target navigation.

Optionally, the determining the target flight segment according to the flight type determining rule carried by the second service information, and determining the target flight type to which the target flight segment belongs includes:

acquiring a flight type judgment rule carried by the second service information;

if the flight type judging rule is a first rule, determining a target flight type to which the target flight segment belongs according to a take-off airport and an arrival airport of the target flight segment;

and if the flight type judging rule is a second rule, determining the target flight type of the target air section according to the departure airport of the target air section, wherein the target flight type is an international flight or a domestic flight.

Optionally, the determining whether the time of sending the service request meets the second time limit includes:

Acquiring a second zero point identifier corresponding to the target flight type, which is included in the second service information, wherein the second zero point identifier indicates a second deadline determination rule;

determining a second deadline according to the second deadline determining rule and by utilizing the departure time of the flight requesting the target service indicated by the service request;

calculating a second time difference between the time of sending the service request and the second deadline;

if the second time difference is not smaller than the second time limit, determining that the time for sending the service request meets the second time limit;

and if the second time difference is smaller than the second time limit, determining that the time for sending the service request does not meet the second time limit.

The second aspect of the present invention discloses a service request device, comprising:

the receiving unit is used for receiving a service request of a target service provided by a target leg of a target navigation unit;

a first judging unit, configured to judge whether a preset first service information table stores first service information matched with the service request, where the first service information includes a first time limit of the target service provided by a target leg of a target voyage;

A second judging unit, configured to judge whether the time for sending the service request satisfies the first time limit, if the first service information table stores first service information matched with the service request;

a first accepting unit configured to accept the service request if the time for sending the service request satisfies the first time limit;

and the first rejecting unit is used for rejecting the service request if the time for sending the service request does not meet the first time limit.

A third aspect of the present invention discloses a server comprising: at least one memory and at least one processor; the memory stores a program, and the processor invokes the program stored in the memory, where the program is configured to implement the service request method disclosed in any one of the first aspect of the present invention.

A fourth aspect of the present invention discloses a storage medium having stored therein computer executable instructions for performing the service request method as disclosed in any one of the above first aspects of the present invention.

According to the technical scheme provided by the invention, when the first service information matched with the service request is stored in the preset first service information table, whether the time for sending the service request meets the first time limit included in the first service information or not is judged, if the first time limit is met, the service request is accepted, and if the first time limit is not met, the service request is refused. Therefore, the passenger can be informed of whether the passenger can provide service for the passenger when the passenger requests the service, and the problem that the travel of the passenger is influenced because aviation official business cannot provide the service for the passenger due to too short take-off time of the passenger submitting the service request from the time distance flight is avoided.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.

Fig. 1 is a schematic flow chart of a service request method according to an embodiment of the present invention;

fig. 2 is a flowchart of a method for determining whether a preset first service information table stores first service information matched with a service request according to an embodiment of the present invention;

fig. 3 is a flowchart of a method for determining whether a time for sending a service request meets a first time limit according to an embodiment of the present invention;

FIG. 4 is a flowchart illustrating another service request method according to an embodiment of the present invention;

FIGS. 5a and 5b are interface diagrams of an embodiment of the present invention for generating an advanced time limit rule control table and a default advanced time limit rule control table;

fig. 6 is a flow chart of a method for determining a target flight type to which a target flight segment belongs according to a flight type determination rule carried by second service information according to an embodiment of the present invention;

FIG. 7 is a flowchart of a method for determining whether a time for sending a service request satisfies a second time limit according to an embodiment of the present invention;

fig. 8 is a schematic structural diagram of a service request device according to an embodiment of the present invention;

fig. 9 is a schematic structural diagram of a server according to an embodiment of the present invention.

Detailed Description

The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.

In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

Referring to fig. 1, a flow chart of a service request method according to an embodiment of the present invention is shown. The service request method includes the steps of:

s101: a service request is received requesting a target service provided by a target leg of a target voyage.

It should be noted that, the target service requested by the passenger may be an onboard wheelchair, a stretcher passenger, a child meal, etc., the target airline may be an airline company, for example, a chinese international airline CA, a Shanghai lucky airline HO, a Hainan airline HU, a Dauhua airline CN, a capital airline JD, etc., and the target leg may be Beijing to Shanghai, etc. The target navigation unit, the target navigation section and the target service in the embodiment of the invention can be set according to practical application, and the embodiment of the invention is not limited.

S102: and judging whether the preset first service information table stores first service information matched with the service request.

It should be noted that the first service information includes a first time limit for requesting the target service provided by the target leg of the target voyage.

It should be noted that the preset first service information table may be an advanced time limit rule control table. And the advanced time limit control table contains at least one piece of first service information.

In the specific execution of step S102, by determining a target flight, a target flight segment and a target service requested by a passenger according to a received service request, and determining whether first service information matched with the target flight, the target flight segment and the target service according to the determined target flight, the target flight segment and the target service is stored in a preset advanced time limit rule control table, that is, whether first service information indicating the target service provided by the target flight segment of the target flight is stored in the advanced time limit rule control table is used as a query condition, and if the first service information indicating the target service provided by the target flight segment of the target flight segment is stored in the first service information table, the first service information is determined to be the first service information matched with the service request.

S103: if the first service information table stores the first service information matched with the service request, judging whether the time for sending the service request meets the first time limit.

It should be noted that if the time of sending the service request satisfies the first time limit, step S104 is executed, and if the time of sending the service request does not satisfy the first time limit, step S105 is executed.

The service request sent by the passenger carries the time of sending the service request and the departure time of the flight requesting the target service indicated by the service request.

In the specific execution process of step S103, when the first service information table stores the first service information matched with the service request, determining a first zero point identifier in the first service information, further determining a first deadline determination rule indicated by the first zero point identifier, and determining the first deadline by using the departure time of the flight requesting the target service indicated by the service request according to the first deadline determination rule; when the time of sending the service request is earlier than the first deadline, calculating a first time difference between the time of sending the service request and the first deadline, and comparing the first time difference with the first deadline to determine whether the time of sending the service request meets the first deadline.

S104: and accepting the service request.

In the embodiment of the invention, when the difference between the calculated first expiration time and the time of sending the service request meets the first time limit, the service request is accepted. For example, when the difference between the calculated first deadline and the time of sending the service request is 4 days and the first time limit is 4320 minutes, that is, 3 days, since 4 is greater than 3, it is determined that the time of the service request satisfies the first time limit, and the service request is accepted.

On the contrary, if the difference between the first deadline and the time of sending the service request is calculated to be 2 days, and the first time limit is 4320 minutes, that is, 3 days, since 2 is less than 3, it is determined that the time of the service request does not satisfy the first time limit, and the service is refused.

S105: the service request is denied.

The invention provides a service request method, which judges whether the time of sending a service request meets a first time limit included in first service information or not when first service information matched with the service request is stored in a preset first service information table, and accepts the service request if the first time limit is met, and refuses the service request if the first time limit is not met. Therefore, when the passenger sends the request service, whether the passenger can be provided with the service according to the time of sending the service request by the passenger, when the passenger can be provided with the service, enough time is provided for the airline company to carry out service allocation, when the passenger cannot be provided with the service, the passenger is refused to request the service and informed of the service, and other flights capable of providing the service request can be purchased by the passenger, and the like, so that the problems that the aviation business cannot provide the service for the passenger and the travel of the passenger is influenced due to the fact that the time of submitting the service request by the passenger is too short from the flight take-off time are avoided.

Step S102 disclosed in fig. 1 of the above embodiment of the present invention determines whether the preset first service information table stores the first service information matched with the service request, as shown in fig. 2, and specifically includes the following steps:

s201: and judging whether the preset first service information table stores first service information indicating target service provided by a target leg of the target voyage.

It should be noted that, if the first service information table stores the first service information indicating the target service provided by the target leg of the target navigation, step S202 is executed, and if the first service information table does not store the first service information indicating the target service provided by the target leg of the target navigation, step S203 is executed.

It should be noted that the preset first service information table may be an advanced time limit rule control table, and the advanced time limit control table is shown in table 1.

Table 1:

AIRLINE ID	DEP	ARR	SSR	TIME_LIMIT	IS_DEPTIME_ZERO
						CA	PEK	SAO	WCHC	4320	N
CA	LAX	PEK	STCR	2880	N
						HO	URC	*	BLML	2160	N
HO	URC	*	CHML	2160	N

referring to Table 1, AIRLINE ID IS a voyage, DEP IS a departure airport, ARR IS an arrival airport, SSR IS a requested service, TIME_LIMIT IS a first TIME LIMIT, IS_DEPTIME_ZERO IS a first ZERO point identification.

Note that, the term "ARR" means that the arrival at an airport is not limited. For example, when it is determined that the target carrier of the service request is HO, the departure airport is URC, and the requested service is BLML, referring to table 1, it is determined that the first service information matched with the service request is the third first service information in the advanced time limit control table, and the content in the ARR in the third first service information is x, which indicates that the arrival airport is not limited, that is, when the target carrier of the service request is HO, the departure airport is URC, and the requested service is BLML, it is determined that the first service information matched with the service request is the third first service information in the advanced time limit control table no matter where the arrival airport is.

S202: the first service information is determined as first service information matching the service request.

S203: it is determined that the first service information matching the service request is not stored in the first service information table.

For a better understanding of the foregoing, examples are provided below in connection with Table 1.

For example, when it is determined that the target carrier of the service request is CA, the target carrier is PEK to SAO, and the requested service is WCHC, according to CA, PEK to SAO, and WCHC, as can be seen from table 1 above, the first service information matched with the service request is stored in the advanced time limit control table (first service information table), and the first service information is the first piece of first service information in the advanced time limit control table, and if it is determined that the target carrier of the service request is CA, the target carrier is PEK to SHA, and the requested service is WCHC, as can be seen from table 1 above, the first service information matched with the service request is not stored in the advanced time limit control table.

In the embodiment of the invention, the target navigation unit, the target navigation section and the target service are used as query conditions, the first service information meeting the query conditions is queried in the preset first service information table, and whether the service sending time meets the first time limit is further judged, so that whether the service request sent by the passenger is accepted or not can be determined based on the first time limit.

Step S103 disclosed in fig. 1 of the above embodiment of the present invention determines whether the time for sending the service request satisfies the first time limit as shown in fig. 3, and specifically includes the following steps:

s301: and acquiring a first zero point identifier included in the first service information, wherein the first zero point identifier indicates a first deadline determination rule.

It should be noted that, the first deadline determining rule indicated by the first zero identifier may be: if the first zero point mark is N, determining the first cut-off time indicated by the first zero point mark as the departure time of the flight requesting the target service indicated by the service request according to the first cut-off time determination rule; and if the first zero point mark is Y, determining the first deadline indicated by the first zero point mark as a zero point of the departure time of the flight of the target service, wherein the zero point of the departure time of the flight of the target service is the zero point of the departure date of the flight of the target service requested by the passenger.

For example, when the service request sent by the passenger is WCHC in CA1202 of PEK flying SAO from 19 days 5 month 25 in 2019, where CA1202 is a flight requesting the target service, see table 1, the first service information matching the service request is determined to be the first piece of first service information in the advanced time limit control table, and the first zero point identifier in the first service information is determined to be N, the first deadline determination rule according to the first zero point identifier is to determine the first deadline as the departure time of CA1202 of the requesting WCHC indicated by the service request (19 days 5 month 25 in 2019).

S302: and determining the first deadline by utilizing the departure time of the flight requesting the target service indicated by the service request according to the first deadline determination rule.

The first deadline determination rule indicated by the first zero identifier may be to determine the first deadline as a departure time of a flight requesting the target service indicated by the service request, or determine a zero point of the departure time of the flight requesting the target service as the first deadline.

For example, the departure time of the flight of the target service is 14 # 8, if the first zero point in the first service information is identified as N, the first departure time is determined as the departure time of the flight of the target service requested by the service request, that is, the 8 # 14, and if the first zero point in the first service information is identified as Y, the first deadline is determined as the zero point of the departure time of the flight of the target service requested by the service request, that is, the 14 # zero point. The setting may be performed according to practical applications, and embodiments of the present invention are not limited thereto.

In the process of specifically executing step S302, according to the first deadline determination rule, it is determined that the first deadline is the departure time of the flight requesting the target service indicated by the service request or is a zero point of the departure time of the flight requesting the target service indicated by the service request.

S303: a first time difference between the time the service request was sent and the first deadline is calculated.

In the process of specifically executing step S303, a first deadline is determined according to a first deadline determination rule, and in the case where the first deadline is later than the time at which the service request is transmitted, a first time difference between the time at which the service request is transmitted and the first deadline is calculated.

For example, when the departure time of the flight of the target service is 14 # 8, and the first zero point in the first service information is identified as N, the first departure time is determined as the departure time of the flight of the target service requested by the service request, i.e. 8 # 14, and if the time of sending the target service request is 8 # 10, the first time difference between the time of sending the service request and the first deadline is calculated to be 4 days.

When the departure time of the flight of the target service is 14 # 8 points and the first zero point identifier in the first service information is Y, the first time is determined as the zero point of the departure time of the flight of the target service, which is indicated by the service request, namely, the zero point of the 14 #, and if the time of sending the target service request is 10 # 8 points, the first time difference between the time of sending the service request and the first deadline is calculated to be 3 days and 16 hours.

S304: it is determined whether the first time difference is less than a first time limit.

It should be noted that, if the first time difference is not less than the first time limit, step S305 is executed, and if the first time difference is less than the first time limit, step S306 is executed.

S305: it is determined that the time to send the service request satisfies the first time limit.

S306: it is determined that the time to send the service request does not satisfy the first time limit.

For a better understanding of the foregoing, examples are provided below.

For example, when the target carrier of the service request is CA, the target carrier is WCHC for the target service from PEK to SAO, which is the case of the Beijing to St Paul airport, and the requested target service is WCHC, as can be seen from the above table 1, the first service information is determined to be the first piece of first service information in table 1, and further, the first time limit is determined to be 4320, that is, 3 days, when the departure time of the flight of the target service is 14 # 8, and the first zero point in the first service information is identified as N, the first cut-off time is determined to be the departure time of the flight of the target service request indicated by the service request, that is, 8 points of 14, and if the time of sending the target service request is 8 points of 10, the first time difference between the time of sending the service request and the first cut-off time is calculated to be 4 days, and since 4 is greater than 3, the first time difference is determined to be not less than the first time limit, and further, the time of sending the service request is determined to satisfy the first time limit.

On the contrary, if the time of sending the target service request is 8 points of number 12, the first time difference between the time of sending the service request and the first deadline is calculated to be 2 days, and since 2 is less than 3, the first time difference is determined to be less than the first time limit, and further, the time of sending the service request is determined to not meet the first time limit.

In the embodiment of the invention, after the first service information matched with the service request is stored in the first service information table, a first deadline determination rule is determined according to a first zero mark included in the acquired first service information, and then the first deadline is determined according to the first deadline determination rule, whether the time of the service request meets the first deadline is judged by comparing the time of sending the service request with the first time difference between the first deadline and the first deadline, when the time of the service request meets the first time limit, the service request is received, and when the time of the service request does not meet the first time limit, the service request is refused.

Referring to fig. 4, a flowchart of another service request method according to an embodiment of the present invention is shown. The service request method includes the following step S401: a service request is received requesting a target service provided by a target leg of a target voyage.

In the process of specifically executing step S401, the specific execution process and implementation principle of S401 are identical to those of S101 shown in fig. 1 and are not described herein.

S402: and judging whether the preset first service information table stores first service information matched with the service request, wherein the first service information comprises a first time limit of a target service provided by a target leg of a target voyage.

It should be noted that, if the first service information table stores the first service information matched with the service request, step S403 is executed, and if the first service information table does not store the first service information matched with the service request, step S404 is executed.

In the process of specifically executing step S402, the specific execution process and implementation principle of S402 are identical to those of S102 shown in fig. 1 and are not described herein.

S403: it is determined whether the time to send the service request meets a first time limit.

It should be noted that if the time of sending the service request satisfies the first time limit, step S408 is performed, and if the time of sending the service request does not satisfy the first time limit, step S409 is performed.

In the process of specifically executing step S403, the specific execution process and implementation principle of S403 are identical to those of S103 shown in fig. 1 and are not described herein.

S404: and inquiring a preset second service information table, and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation.

In the specific execution process of step S404, second service information indicating the target service provided by the target navigation in the second service information table is obtained by querying a preset second service information table, and the obtained second service information is determined to be second service information matched with the target service provided by the target navigation and stored in the second service information table.

It should be noted that, the preset second service information table may be a default time-raising rule control table, where the default time-raising rule control table includes at least one piece of second service information, and the default time-raising rule control table is shown in table 2:

table 2:

referring to table 2, ailline IS an airline, SSR IS a service, dom_earline_time_limit IS a domestic line EARLIEST advanced TIME LIMIT, int_earline_time_limit IS an international line EARLIEST advanced TIME LIMIT, is_dom_depptime_zero IS whether or not the domestic advanced TIME LIMIT IS calculated according to a departure date ZERO, is_int_depptime_zero IS whether or not the international advanced TIME LIMIT IS calculated according to a departure date ZERO, time_limit_type IS an advanced TIME LIMIT TYPE (flight TYPE judgment rule), dom_latest_time_limit IS a domestic line LATEST advanced TIME LIMIT, int_latest_time_limit IS an international line LATEST advanced TIME LIMIT, HU IS a sea boarding, KK IS a passenger quick boarding service of the K cabin, XK IS a passenger quick boarding service of the X cabin, EK IS a passenger quick boarding service of the E cabin, SCTR IS a stretcher service, and ml IS a light meal service.

When the content in IS_DOM_DEPTIME_ZERO IS Y, calculating domestic advanced time limit according to take-off date ZERO point, and when the content in IS_DOM_DEPTIME_ZERO IS N, calculating domestic advanced time limit according to take-off time; when the content in IS_INT_DEPTIME_ZERO IS Y, calculating an international advanced time limit according to the ZERO point of the take-off date, and when the content in IS_DOM_DEPTIME_ZERO IS N, calculating the international advanced time limit according to the take-off time; when the content in the TIME_LIMIT_TYPE is S, determining the flight TYPE of the airport section according to the departure airport and the arrival airport of the airport section; when the content in the TIME_LIMIT_TYPE is D, determining the flight TYPE of the air segment according to the take-off airport of the air segment.

It should be further noted that, when the flight type of the destination flight of the service request is a domestic flight, the TIME of the service request cannot be earlier than the TIME set in the dom_earline_time_limit and cannot be later than the TIME set in the dom_latest_time_limit; INT_EARLIEST_TIME_LIMIT is the international route EARLIEST advanced TIME LIMIT, INT_LATEST_TIME_LIMIT is the international route LATEST advanced TIME LIMIT, and when the flight type of the target flight of the service request is an international flight, the TIME of the service request cannot be earlier than the TIME set in INT_EARLIEST_TIME_LIMIT, and cannot be later than the TIME set in INT_LATEST_TIME_LIMIT.

For example, when the target airline of the service request is HU, the requested target service is KK, the departure airport of the service request is PEK, and the arrival airport is SAO, it is known from table 2 that the second service information is determined to be the first piece of second service information in table 2, from which the content in time_limit_type may be determined to be S, further, the flight TYPE judgment rule is determined to be an S-TYPE flight TYPE judgment rule, and the target flight TYPE to which the target airline belongs is determined to be an international flight according to the departure airport (PEK) and the arrival airport (SAO) of the target airline, further, the content in int_earleiest_time_limit is determined to be 0, and the content in int_earleime_time_limit is 9999999, that is, the TIME required by the target service KK should be in the range of 0 to 9999999 minutes.

Furthermore, it should be noted that, in the embodiment of the present invention, after a technician of an airline logs in the SKYONE system, the advanced time limit control table and the default advanced time limit rule control table are set in advance in an operation interface related to the service, so as to obtain the advanced time limit rule control table and the default advanced time limit rule control table. The operation interface related to the service is specifically shown in fig. 5a and 5 b.

S405: and judging the target air section according to the flight type judging rule carried by the second service information, and determining the target flight type of the target air section.

The target flight types include international flights and domestic flights.

In the process of specifically executing step S405, the flight type judgment rule includes an S-type flight type judgment rule and a D-type flight type judgment rule. When the flight type judgment rule is an S-shaped flight type judgment rule, determining the type of the target flight to which the target flight belongs according to the take-off airport and the arrival airport of the target flight, if the take-off airport and the arrival airport of the target flight are both domestic airports, determining the type of the target flight to which the target flight belongs to be domestic flights, and if any one of the take-off airport and the arrival airport of the target flight is an international airport, determining the type of the target flight to which the target flight belongs to be international flights; when the flight type judgment rule is a D-type flight type judgment rule, determining the target flight type of the target airport according to the take-off airport of the target airport, if the take-off airport of the target airport is a domestic airport, determining the target flight type of the target airport to be a domestic airport, and if the take-off airport of the target airport is an international flight, determining the target flight type of the target airport to be an international flight. The setting may be performed according to practical applications, and embodiments of the present invention are not limited thereto.

S406: and searching a second time limit for requesting the target service provided by the target airline corresponding to the target flight type from the second service information.

The second time period is preset, and may be preset to 4320 minutes. The setting may be performed according to practical applications, and embodiments of the present invention are not limited thereto.

In the specific execution of step S406, after determining the second service information matching the target service provided by the target airline and the type of the target flight type to which the target flight segment belongs, the second time limit of the target service provided by the requested target airline corresponding to the second service information table may be searched according to the target flight type to which the target flight segment belongs.

For example, when the target airline of the service request is HU, the requested target service is KK, the departure airport of the service request is PEK, and the arrival airport is SAO, it is known from table 2 that the second service information is determined to be the first piece of second service information in table 2, from which the content in time_limit_type can be determined to be S, the flight TYPE judgment rule is determined to be an S-TYPE flight TYPE judgment rule, the target flight TYPE to which the target airline belongs is determined to be an international flight according to the departure airport (PEK) and the arrival airport (SAO) of the target airline, and then the second TIME LIMIT of the target service provided by the requested target airline corresponding to the target flight TYPE is 0 to 9999999 minutes.

S407: it is determined whether the time to send the service request satisfies a second time limit.

It should be noted that if the time of sending the service request satisfies the second time limit, step S408 is performed, and if the time of sending the service request does not satisfy the second time limit, step S409 is performed.

The service request includes a departure time indicating a flight requesting the target service and a time for transmitting the service request.

In the specific execution of step S407, a second deadline is determined according to a second zero identifier in the second service information, and when the time of sending the service request is earlier than the second deadline, a difference between the time of sending the service request and the second deadline is calculated, and whether the time of sending the service request meets the second deadline is determined by comparing the difference between the time of sending the service request and the second deadline with the second deadline.

For a better understanding of the foregoing, examples are provided below.

For example, when the target airline of the service request IS CN, the requested target service IS STCR, the departure airport of the service request IS PEK, and the arrival airport IS SAO, it IS known from table 2 that the second service information IS determined to be the fourth piece of second service information in table 2, from which the content in time_limit_type can be determined to be D, the flight TYPE judgment rule IS determined to be D-TYPE flight TYPE judgment rule, the target flight TYPE to which the target airline belongs IS determined to be domestic flight according to the departure airport (PEK) of the target airline, further the second TIME LIMIT of the target service provided by the requested target airline corresponding to the target flight TYPE IS 60 to 9999999 minutes, from which the content in is_dom_deptidime_zero can be determined to be Y, and determining the second ZERO mark as Y, when the departure TIME of the flight of the target service IS 14 # 8 points, determining the ZERO point of the departure TIME of the flight of the target service as the second deadline according to a second deadline determination rule indicated by the second ZERO point, namely, determining the second deadline as the 14 # ZERO point, and when the TIME of sending the target service request IS the 10 # ZERO point, calculating a second TIME difference between the TIME of sending the service request and the second deadline as 4 days, wherein the 4 days are equal to 5760 minutes, and 5760 minutes are in the range of 60 to 9999999 minutes, so as to determine that the second TIME difference meets the second TIME LIMIT, and further determining that the TIME of sending the service request meets the second TIME LIMIT.

S408: and accepting the service request.

S409: the service request is denied.

In the embodiment of the invention, when the first service information matched with the service request is not stored in the preset first service information table, the second service information matched with the target service provided by the target airline is determined by inquiring the preset second service information table, the target airline is judged according to the flight type judging rule carried by the second service information, the target flight type of the target airline is determined, after the target flight type of the target airline is determined, the second time limit of the target service provided by the target airline corresponding to the target flight type is searched from the second service information, whether the time for sending the service request meets the second time limit is judged, if the time for sending the service request meets the second time limit, the service request is accepted, otherwise, the service request is refused. Therefore, whether the passenger can be provided with service can be further determined according to the time of sending the service request by the passenger when the passenger sends the service request, when the passenger can be provided with the service, enough time is provided for an airline company to perform service allocation, when the passenger cannot be provided with the service, the service request is refused and the passenger is informed, the passenger can purchase other flights capable of providing the service request in advance, and further the problems that the aviation official business cannot provide the service for the passenger and the travel of the passenger is influenced due to the fact that the time of submitting the service request by the passenger is too short from the flight take-off time are avoided.

In step S405 disclosed in fig. 4 of the above embodiment of the present invention, the target leg is determined according to the flight type determining rule carried by the second service information, and the target flight type to which the target leg belongs is determined, as shown in fig. 6, which specifically includes the following steps:

s601: and acquiring a flight type judgment rule carried by the second service information.

It should be noted that the flight type judgment rule carried by the second service information includes a first rule and a second rule. The first rule may be an S-type flight type judgment rule, and the second rule may be a D-type flight type judgment rule. The setting may be performed according to practical applications, and embodiments of the present invention are not limited thereto.

S602: whether the flight type judgment rule is the first rule is judged.

If the flight type determination rule is the first rule, step S603 is executed, and if the flight type determination rule is not the first rule, it is determined that the flight type determination rule is the second rule, and step S604 is executed.

Judging whether the flight TYPE judgment rule is a first rule or a second rule in the specific execution of step S602, for example, as can be seen from the above table 2, when the determined second service information is the first piece of second service information in the second service information table, determining the content in time_limit_type as S, that is, determining the flight TYPE judgment rule as an S-TYPE flight TYPE judgment rule, and further determining the flight TYPE judgment rule carried in the second service information as the first rule; and when the determined second service information is the fourth piece of second service information in the second service information table, determining that the content in the TIME_LIMIT_TYPE is D, namely determining that the flight TYPE judgment rule is D-TYPE flight TYPE judgment rule, and further determining that the flight TYPE judgment rule carried in the second service information is the second rule.

S603: and determining the type of the target flight to which the target flight belongs according to the take-off airport and the arrival airport of the target flight.

It should be noted that, the types of the target flights include international flights and domestic flights, which can be set according to practical applications, and the embodiment of the present invention is not limited.

In the process of specifically executing step S603, when it is determined that the flight type determination rule carried in the second service information is the first rule, it is determined whether the target flight type to which the target leg belongs is a domestic flight or an international flight according to the departure airport and the arrival airport of the target leg. For example, when the departure airport of the target leg is Beijing and the arrival airport is san francisco, it is determined that the target flight type of the target leg belongs to an international flight.

S604: and determining the type of the target flight to which the target leg belongs according to the take-off airport of the target leg.

In the specific execution of step S604, when it is determined that the flight type determination rule carried in the second service information is the second rule, it is determined whether the target flight type to which the target leg belongs is an international flight or a domestic flight according to the departure airport of the target leg. For example, when the departure airport of the target leg is Beijing, the type of the target flight to which the target leg belongs is determined to be domestic flight, and when the departure airport of the target leg is London, the type of the target flight to which the target leg belongs is determined to be international flight.

In the embodiment of the invention, after the second service information which is stored in the second service information table and is matched with the target service provided by the target airline is determined, a flight type judgment rule carried by the second service information is obtained, whether the flight type judgment rule carried by the second service information belongs to the first rule or the second rule is judged, when the flight type judgment rule is the first rule, the type of the target flight of the target airline is determined according to the departure airport and the arrival airport of the target airline, and when the flight type judgment rule is determined to be the second rule, the type of the target flight of the target airline is determined according to the departure airport of the target airline.

Step S407 disclosed in fig. 4 of the above embodiment of the present invention determines whether the time for sending the service request meets the second time limit, as shown in fig. 7, and specifically includes the following steps:

s701: and acquiring a second zero point identifier corresponding to the type of the target flight, which is included in the second service information, wherein the second zero point identifier indicates a second deadline determination rule.

When the target flight type of the target flight section of the requested service IS determined to be the domestic flight, if the content in the IS_DOM_DEPTIME_ZERO IS N, determining a second ZERO point identifier corresponding to the target flight type to be N, and determining the second cut-off time as the departure time of the flight of the requested target service indicated by the service request according to a second cut-off time determination rule indicated by the second ZERO point identifier; if the content in the IS_DOM_DEPTIME_ZERO IS Y, determining a second ZERO point mark corresponding to the type of the target flight as Y, and determining the second deadline as the ZERO point of the flight departure time of the target service according to a second deadline determination rule indicated by the second ZERO point mark.

When the target flight type of the requested service IS determined to be the international flight, if the content in the is_int_depptime_zero IS N, determining a second ZERO point identifier corresponding to the target flight type to be N, determining the second deadline to be the departure time of the flight requesting the target service indicated by the service request according to a second deadline determination rule indicated by the second ZERO point identifier, if the content in the is_int_depptime_zero IS Y, determining the second ZERO point identifier corresponding to the target flight type to be Y, and determining the second deadline to be the ZERO point of the flight departure time of the target service according to a second deadline determination rule indicated by the second ZERO point identifier.

In the process of specifically executing step S701, a second deadline determination rule is determined by acquiring a second zero-point identifier corresponding to the type of the target flight included in the second service information. For example, as can be seen from table 2, when the determined second service information is the first piece of second service information in the second service information, acquiring a second zero point identifier corresponding to the type of the target flight included in the second service information as N, and determining a second deadline determination rule indicated by the second zero point to determine the departure time of the flight of the target service as a second deadline; and when the determined second service information is the 4 th piece of second service information in the second service information, acquiring a second zero mark corresponding to the type of the target flight, which is included in the second service information, as Y, and determining a second deadline determining rule of the second zero mark to determine zero point of departure time of the flight of the target service as second deadline.

S702: and determining the second deadline by using the departure time of the flight requesting the target service indicated by the service request according to the second deadline determination rule.

S703: a second time difference between the time the service request was sent and a second deadline is calculated.

In the process of specifically executing step S703, a second time difference between the time of sending the service request and the second deadline is calculated. For example, when the departure time of the flight of the target service is 14 # 8, as can be seen from the above table 2, when the determined second service information is the 4 th piece of second service information in the second service information, the second zero point identifier corresponding to the type of the target flight included in the second service information is obtained as Y, the zero point of the departure time of the flight of the target service is determined as the second deadline according to the second deadline determination rule indicated by the second zero point, that is, the second deadline is 14 # zero point, and when the time of the service request is 10 # zero point, the second time difference between the time of sending the service request and the second deadline is calculated as 4 days.

S704: and judging whether the second time difference is smaller than a second time limit.

If the second time difference is not less than the second time limit, step S705 is executed, and if the second time difference is less than the second time limit, step S706 is executed.

It should be noted that the second time period is preset, and the second time period may be set to 1 day or 2 days, and may be set according to practical applications, which is not limited in the embodiment of the present invention.

S705: it is determined that the time to send the service request satisfies the second time limit.

S706: it is determined that the time to send the service request does not satisfy the second time limit.

For a better understanding of the foregoing, examples are provided below.

For example, when the target airline of the service request IS CN and the requested target service IS STCR, it IS known from the above table 2 that the second service information IS the 4 th piece of second service information in table 2, the content in the time_limit_type IS determined to be D, that IS, the determined flight TYPE determination rule IS the D TYPE flight TYPE determination rule, further, the determined flight TYPE determination rule carried in the second service information IS the second rule, if the departure airport of the service request IS los angeles, the determined target flight TYPE in the target airline IS an international flight, further, the content in is_int_deptin_zero IS determined to be Y, and the determined second TIME LIMIT IS 1440 to 9999999 minutes, when the departure TIME of the flight of the target service IS 14 th point, the ZERO point of the flight of the target service IS determined to be Y according to the second ZERO point indication second deadline determination rule, that the second deadline IS 14 th point, when the departure TIME of the service request IS 10 th point, the calculated, and the second TIME LIMIT IS 5760 minutes, and the second TIME difference between the calculated IS 5760 minutes, and the second TIME LIMIT IS further, and IS determined to be 5760 minutes, when the second TIME difference between the second ZERO point and the second TIME of the second ZERO point IS calculated, and the second TIME LIMIT IS 5760 minutes IS satisfied.

On the contrary, when the time of sending the target service request is 8 points of 13 # and the second time difference between the time of sending the service request and the first deadline is 16 hours, since the 16 hours are less than 1 day (24 hours), the second time difference is determined to be less than the second time limit, and further, it is determined that the time of sending the service request does not meet the second time limit.

In the embodiment of the invention, a second deadline determining rule is determined according to a second zero mark corresponding to the type of the target flight, which is included in the acquired second service information, the second deadline of the requested target service is determined according to the determined second deadline rule, finally, whether the time of the service request meets the second deadline is determined by comparing the time of sending the service request and the second time difference between the second deadline with the size of the second deadline, when the time of the service request meets the second deadline, the service request is received, and when the time of the service request does not meet the second deadline, the service request is refused.

Corresponding to the service request method disclosed in the above embodiment of the present invention, referring to fig. 8, an embodiment of the present invention further provides a schematic structure diagram of a service request device, where the service request device 800 includes:

A receiving unit 801, configured to receive a service request requesting a target service provided by a target leg of a target navigation.

A first judging unit 802, configured to judge whether first service information matched with the service request is stored in a preset first service information table, where the first service information includes a first time limit of a target service provided by a target leg of a target voyage.

The second judging unit 803 judges whether or not the time of sending the service request satisfies the first time limit if the first service information matching the service request is stored in the first service information table.

It should be noted that, if the time of sending the service request satisfies the first time limit, the first receiving unit 804 is executed, and if the time of sending the service request does not satisfy the first time limit, the first rejecting unit is executed.

A first receiving unit 804, configured to receive a service request.

A first rejecting unit 805 for rejecting the service request.

The specific principle and execution process of each unit in the service request device disclosed in the above embodiment of the present invention are the same as those of the service request method disclosed in the above embodiment of the present invention, and may refer to corresponding parts in the service request method disclosed in the above embodiment of the present invention, and will not be described in detail here.

The invention provides a service request device, which judges whether the time for sending a service request meets a first time limit included in first service information or not when the first service information matched with the service request is stored in a preset first service information table, and accepts the service request if the first time limit is met, and refuses the service request if the first time limit is not met. Therefore, when the passenger sends the request service, whether the passenger can be provided with the service according to the time of sending the service request by the passenger, when the passenger can be provided with the service, enough time is provided for the airline company to carry out service allocation, when the passenger cannot be provided with the service, the passenger can reject the service request and inform the passenger, and the passenger can purchase other flights capable of providing the service request in advance, so that the problem that the aviation business cannot provide the service for the passenger and the travel of the passenger is influenced because the time of submitting the service request by the passenger is too short from the flight take-off time is avoided.

Preferably, the service request device 800 further includes:

and the query unit is used for querying a preset second service information table and determining second service information which is stored in the second service information table and is matched with the target service provided by the target navigation.

The first determining unit is used for judging the target air leg according to the flight type judging rule carried by the second service information, and determining the target flight type to which the target air leg belongs.

And the searching unit searches the second service information for a second time limit which corresponds to the type of the target flight and is used for requesting the target service provided by the target airline.

And a third judging unit for judging whether the time of transmitting the served request satisfies the second time limit.

It should be noted that the second accepting unit is executed if the time of sending the service request satisfies the second time limit, and the second rejecting unit is executed if the time of sending the service request does not satisfy the second time limit.

And the second receiving unit is used for receiving the service request.

And the second rejecting unit is used for rejecting the service request.

In the embodiment of the invention, when the first service information matched with the service request is not stored in the preset first service information table, the second service information matched with the target service provided by the target airline is determined by inquiring the preset second service information table, the target airline is judged according to the flight type judging rule carried by the second service information, the target flight type of the target airline is determined, after the target flight type of the target airline is determined, the second time limit of the target service provided by the target airline corresponding to the target flight type is searched from the second service information, whether the time for sending the service request meets the second time limit is judged, if the time for sending the service request meets the second time limit, the service request is accepted, otherwise, the service request is refused. Therefore, whether the passenger can be provided with service can be further determined according to the time of sending the service request by the passenger when the passenger sends the service request, when the passenger can be provided with the service, enough time is provided for the airline company to perform service allocation, when the passenger cannot be provided with the service, the service request is refused and the passenger is informed, the passenger can purchase other flights capable of providing the service request or make other intentions, and the like, so that the problems that aviation official business cannot provide the service for the passenger and the traveling of the passenger is influenced due to the fact that the time of submitting the service request by the passenger is too short from the flight take-off time are avoided.

Preferably, the first judging unit 902 includes:

and the fourth judging unit is used for judging whether the preset first service information table stores first service information indicating the target service provided by the target leg of the target voyage.

It should be noted that, if the first service information table stores the first service information indicating the target service provided by the target leg of the target navigation unit, the second determining unit is executed, and if the first service information table does not store the first service information indicating the target service provided by the target leg of the target navigation unit, the third determining unit is executed.

And a second determining unit configured to determine the first service information as first service information matching the service request.

And the third determining unit is used for determining that the first service information matched with the service request is not stored in the first service information table.

In the embodiment of the invention, the target navigation section and the target service are used as query conditions, the first service information meeting the query conditions is queried in the preset first service information table, whether the service sending time meets the first time limit is further judged, and whether the service request sent by the passenger is accepted or not is determined based on the first time limit.

Preferably, the second judging unit 803 includes:

the first acquiring unit is configured to acquire a first zero point identifier included in the first service information, where the first zero point identifier indicates a first deadline determining rule.

And the first deadline determining unit is used for determining the first deadline by utilizing the departure time of the flight requesting the target service indicated by the service request according to the first deadline determining rule.

A first calculation unit for calculating a first time difference between a time of sending the service request and a first deadline.

And the fourth determining unit is used for determining that the time for sending the service request meets the first time limit if the first time difference is not smaller than the first time limit.

And a fifth determining unit, configured to determine that the time of sending the service request does not satisfy the first time limit if the first time difference is smaller than the first time limit.

Preferably, the query unit includes:

and the second acquisition unit is used for inquiring a preset second service information table and acquiring second service information indicating a target service provided by the target navigation in the second service information table.

And a sixth determining unit configured to determine the acquired second service information as second service information that matches the target service provided by the target navigation stored in the second service information table.

Preferably, the first determining unit includes:

and the third acquisition unit is used for acquiring the flight type judgment rule carried by the second service information.

A seventh determining unit, configured to determine, if the flight type determination rule is the first rule, a target flight type to which the target leg belongs according to the departure airport and arrival airport positions of the target leg;

and the eighth determining unit is used for determining the type of the target flight to which the target flight section belongs according to the departure airport of the target flight section if the flight type judging rule is a second rule, wherein the type of the target flight is an international flight or a domestic flight.

Preferably, the third judging unit includes:

and a fourth obtaining unit, configured to obtain a second zero identifier corresponding to the target flight type, where the second zero identifier indicates a second deadline determination rule, where the second zero identifier is included in the second service information.

And the second deadline determining unit is used for determining the second deadline by utilizing the departure time of the flight requesting the target service indicated by the service request according to the second deadline determining rule.

And a second calculation unit for calculating a second time difference between the time of sending the service request and a second deadline.

And a ninth determining unit, configured to determine that the time for sending the service request satisfies the second time limit if the second time difference is not smaller than the second time limit.

And a tenth determining unit, configured to determine that the time of sending the service request does not satisfy the second time limit if the second time difference is smaller than the second time limit.

The embodiment of the invention provides a server, referring to fig. 9, including a memory 901 and a processor 902, wherein:

the memory 901 stores a program; the processor 902 is configured to execute a program stored in the memory, and specifically execute a service request method according to any one of the embodiments of the present invention.

The embodiment of the invention provides a storage medium which is simply stored with computer executable instructions for realizing the service request method provided by any embodiment of the invention.

In this specification, each embodiment is described in a progressive manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment mainly describes differences from other embodiments. In particular, for a system or system embodiment, since it is substantially similar to a method embodiment, the description is relatively simple, with reference to the description of the method embodiment being made in part. The systems and system embodiments described above are merely illustrative, wherein the elements illustrated as separate elements may or may not be physically separate, and the elements shown as elements may or may not be physical elements, may be located in one place, or may be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present invention without undue burden.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative elements and steps are described above generally in terms of functionality in order to clearly illustrate the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

The foregoing is merely a preferred embodiment of the present application and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present application and are intended to be comprehended within the scope of the present application.

Claims

1. A service request method, comprising:

receiving a service request for requesting a target service provided by a target leg of a target voyage; the target service includes: wheelchair, stretcher passengers or children meal on the machine;

rejecting the service request if the time of sending the service request does not meet the first time limit;

If the first service information table does not store the first service information matched with the service request, the method further includes:

2. The method according to claim 1, wherein the determining whether the preset first service information table stores the first service information matched with the service request includes:

3. The method of claim 2, wherein the determining whether the time to send the service request meets the first time limit comprises:

4. The method according to claim 1, wherein the querying a preset second service information table to determine second service information stored in the second service information table and matching the target service provided by the target navigation includes:

5. The method of claim 4, wherein the determining the target leg according to the flight type determination rule carried by the second service information, and determining the target flight type to which the target leg belongs, comprises:

6. The method of claim 5, wherein said determining whether the time to send the service request satisfies the second time limit comprises:

7. A service request device, comprising:

the receiving unit is used for receiving a service request of a target service provided by a target leg of a target navigation unit; the target service includes: wheelchair, stretcher passengers or children meal on the machine;

a first rejecting unit, configured to reject the service request if the time for sending the service request does not meet the first time limit;

the query unit is used for querying a preset second service information table when the first service information matched with the service request is not stored in the first service information table, and determining second service information matched with target service provided by a target navigation driver and stored in the second service information table;

The first determining unit is used for judging the target air section according to the flight type judging rule carried by the second service information and determining the target flight type of the target air section;

a searching unit for searching a second time limit of the target service provided by the request target airline corresponding to the target flight type from the second service information;

a third judging unit for judging whether the time of transmitting the served request satisfies a second time limit;

it should be noted that, if the time of sending the service request satisfies the second time limit, the second accepting unit is executed, and if the time of sending the service request does not satisfy the second time limit, the second rejecting unit is executed;

a second accepting unit configured to accept a service request;

and the second rejecting unit is used for rejecting the service request.

8. A server, comprising: at least one memory and at least one processor; the memory stores a program, and the processor calls the program stored in the memory, the program being for implementing the service request method according to any one of claims 1 to 6.

9. A storage medium having stored therein computer executable instructions for performing the service request method of any one of claims 1-6.