CN110689458A - Property management comprehensive supervision system based on knowledge base and construction method thereof - Google Patents
Property management comprehensive supervision system based on knowledge base and construction method thereof Download PDFInfo
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Abstract
The invention discloses a property management comprehensive supervision system based on a knowledge base and a construction method thereof, wherein the property management comprehensive supervision system comprises the following steps: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells; the early development project legacy problem knowledge base is used for storing legacy problems existing in the project development process. The illegal construction and illegal decoration knowledge base is used for storing illegal and dangerous construction problems in real time during property management. The premise cell violation knowledge base is used for dynamically and centrally supervising property violations and problems related to the premise. The invention has the advantages that: the transfer management is well done, and the system achieves clear property right and in-place management; comprehensively treating old cells; the property service level is improved, and illegal behaviors of property management are avoided; the system improves property service quality and solves illegal behaviors of owners.
Description
Technical Field
The invention relates to the technical field of property management, in particular to a knowledge base-based property management comprehensive supervision system and a construction method thereof.
Background
In recent years, the house and land industry has been rapidly developed, and along with this, the property management work has become one of the key works of people's attention. But the contradiction in the aspect of property management is still outstanding, large in quantity and troublesome in treatment. For the contradiction in the aspect of property management, once the contradiction occurs in all aspects of owners, business committees, property companies and the like, group events often occur, and the contradiction is not solved through a judicial approach, so that great hidden dangers are brought to public security, and the construction of a harmonious society is not facilitated. Meanwhile, the prior property supervision system has the following problems. Firstly, the property supervision system lacks effective data, information and knowledge support, so that the problems of poor response accuracy, slow response and the like occur when the prior property supervision system is used for dealing with corresponding problems in property management. Secondly, the prior property management system does not have an effective storage, mining and recycling system for the processed property management problems, thereby leading the prior property management system to become a data system rather than an intelligent management system. Finally, when the current property supervision system processes the corresponding property cases, a system of standards, processes and specifications is lacked, and especially how to acquire corresponding data, information and knowledge from the existing property cases by using unified labels, processes and specifications is urgent to be perfected.
Disclosure of Invention
Aiming at the defects of the prior art, the invention provides a knowledge base-based property management comprehensive supervision system construction method, which can effectively solve the problems in the prior art.
In order to realize the purpose, the technical scheme adopted by the invention is as follows:
a knowledge-base-based property management integrated surveillance system, comprising: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
the early development project legacy problem knowledge base is used for storing legacy problems existing in the project development process. During the storage process, the paper or electronic legacy questions are first digitized and then stored in a database in agreement. And secondly, carrying out automatic labeling based on manual assistance on the legacy problems stored in the database, and forming a knowledge point. And finally, selecting a knowledge base to finish the organization and storage of project legacy problem knowledge. The knowledge base is mainly used for backtracking corresponding problems in the early stage of project development so as to effectively solve the historical legacy problems in property management. Development projects leave-on problem knowledge bases are fundamental and premised throughout the property management system.
The illegal construction and illegal decoration knowledge base is used for storing illegal and dangerous construction problems in real time during property management. During the storage process, the problems related to violation and illegal construction are firstly recorded in real time and are correspondingly digitized. Secondly, knowledge labeling and processing are carried out on violation and illegal building problems based on machine learning by combining professional legal knowledge. And finally, combining the storage standards of the knowledge base to finish the storage of the violation and the violation events. The illegal construction and illegal decoration knowledge base is in the core and manager position in the whole property management system, and is the key for the whole property management system to efficiently and effectively supervise.
The premise cell violation knowledge base is used for dynamically and centrally supervising property violations and problems related to the premise. In the storage process, firstly, the data about house cell violation is dynamically acquired, and the data is correspondingly cleaned and processed. And secondly, extracting corresponding knowledge points of the acquired illegal data of the housing room cells. And finally, on the basis of extraction, the storage of the illegal knowledge of the housing cell is completed by combining with the storage structure of the knowledge base. The knowledge base for the house cell violation phenomenon plays a key and centralized role in the whole property management system. The three knowledge bases are real-time, concurrent and dynamically active throughout property management. The roles of the three repositories in the overall property management system are shown in particular in figure 1.
The invention also discloses a construction method of the property management comprehensive supervision system based on the knowledge base, which comprises the following steps:
s1: building a property management knowledge base;
the property management knowledge base comprises: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
s11: constructing a legacy problem knowledge base of an early development project;
the problems include: property ownership problems, inherent house quality defects, property maintenance fund problems which are collected by a development company or a property company but not delivered by the development company, non-cashing of promissory items of a development project, and nonstandard handling of planning change procedures;
and systematically integrating the left problems, and simultaneously sorting the data of the problems to provide materials for constructing a corresponding knowledge base so as to form a property management comprehensive supervision knowledge base. And carrying out corresponding duplicate removal processing on the data with the legacy problem, and designing a corresponding duplicate removal algorithm based on TF-IDF and cosine similarity to realize the duplicate removal processing on the data. And developing an automatic word segmentation model aiming at property management, and completing the labeling of the processed property management legacy problem data. On the basis of labeling, processing of corresponding knowledge points is completed manually, and a property management legacy problem knowledge base is formed.
S12: illegal construction and illegal decoration knowledge base construction;
and establishing an illegal construction and illegal decoration case classification system, and manually classifying the illegal construction and illegal decoration cases based on the established classification system. And marking the case data of illegal construction and illegal decoration, marking illegal and illegal objects, personnel corresponding to the illegal and illegal degrees, completing the construction of an automatic identification model on the basis of the marking and based on a hidden Markov model, a maximum entropy model and a conditional random field model, and completing the marking of entities in other illegal construction and illegal decoration cases on the basis of the marked illegal construction and illegal decoration case entity data to construct an illegal construction and illegal decoration case knowledge base.
S13: constructing a knowledge base of the illegal phenomenon of the housing cell;
the illegal events in the housing district are combed through the system, and the electronization and the datamation of the illegal events in the housing district are completed by combining manual input on the basis of scanning the data of the illegal events. The method is characterized by combining the constructed rule-breaking event classification system of the housing room cell, adding rule-breaking event classification knowledge of the housing room cell based on manual work, completing construction of an automatic classification model of the rule-breaking event of the housing room cell based on the added classification knowledge through a Bayesian model and a support vector machine model, and realizing automatic classification of the rule-breaking event of the housing room through the automatic classification model as long as the rule-breaking event of the housing room occurs in the follow-up process. And developing a semantic annotation model to finish manual annotation of corresponding semantic knowledge points in the illegal event text of the residential quarter, and constructing an automatic semantic knowledge point annotation model of the illegal event of the residential quarter on the basis of manual annotation by a series of deeply learned models, so that automatic annotation of the semantic knowledge points in the illegal event of the similar residential quarter is realized. And constructing a knowledge base of the illegal event of the housing cell on the basis of the corresponding semantic knowledge annotation.
S2: constructing a knowledge base-based property management comprehensive supervision system construction system;
s21: perfecting a property management knowledge base;
firstly, comprehensive acceptance and handover is carried out based on the property management knowledge base.
And secondly, building a house property warranty fund system based on the property management knowledge base.
Thirdly, all right attributions and subject responsibilities of the owners are determined based on the property management knowledge base.
S22: and (4) managing the old cell by an enhanced property right unit based on the knowledge base. And establishing an operation mechanism of joint defense union by combining the established knowledge base and the existing database and combining all departments and units of the managed community. The cell property unit of the entrusted management is to enter into a service contract with the entrusted unit for the fulfillment contract provision. Each property unit should establish a community property management leader group, a lead organization owner establishes a community property committee or a temporary management committee, and property management cost can be realized in a mode that the unit issues one point, the owner receives one point, and the management and management make up one point.
S23: and the service quality of the property enterprise is improved based on the knowledge base. Based on the three established knowledge bases, a third-party property service consultation and evaluation mechanism is established. By taking reference to experiences of Beijing and the like, owners, property service enterprises and related departments can engage in independent third-party mechanisms which are put on record by administrative departments, and on the basis of assistance of computer software, the system implements consultation evaluation and supervision on the work of property service quality, service cost evaluation, property project handover inspection and the like, thereby effectively solving various problems caused by property service quality and property project handover. And secondly, establishing a property service deposit mechanism. By taking the practices of areas such as Yangzhou and the like as reference, the property service deposit is collected on the basis of the existing database in a trial mode, the property service deposit is used for supervising the behavior of not fulfilling contract agreement such as withdrawing items without permission and handing over property data, and the property service deposit can be deducted according to agreement for the condition that the property service enterprises do not fulfill the contract and the benefit of owners is damaged. Meanwhile, the bidding degree of property management is further improved, enterprises are guided to develop fair market competition, and limited property project resources are promoted to be concentrated to excellent property service enterprises. And thirdly, establishing an all-directional supervision mechanism. Based on a computer information management platform, a property industry supervision mechanism of six-in-one of a competent department, an association, a street, news public opinion, an owner and a society is established, public opinion information collection, analysis, processing and result publishing channels are unblocked, and public opinion supervision criticism is actively and actively accepted. The system plays a role in social supervision, employs a manager of the management pipe to clearly check and supervise the hidden visit and the comment of enterprise service work, evaluates the satisfaction degree of owners and supervises and urges the enterprises to strengthen rectification and improvement.
S24: and checking and treating illegal behaviors according to law based on a knowledge base. Research finds that on the basis of an accurate database, as long as linkage of departments is strengthened, relevant departments can hear opinions and suggestions faithfully, complaints of the masses are seriously treated, and the problem of property management can be solved. Therefore, on the one hand, the district government needs to strengthen leadership, overall planning and coordination and establish a top-down pushing mechanism on the basis of knowledge bases in three dimensions. On the other hand, special treatment is performed periodically. For the phenomena of illegal building and green destroying of a cell, related departments such as building and urban management need to carry out special treatment activities regularly and irregularly, and the spreading of bad phenomena is firmly restrained.
S25: property management emergency regulation based on a knowledge base; by combining the established knowledge base, a property management major contradiction dispute and a group time disposal plan are formulated, and people-oriented and legal regulations are adhered to; leading in a unified way and taking charge of grading; fast reaction and close coordination; education and guidance, the principle of preventing stimulation, the establishment of important property contradiction emergency treatment plans, and the quick and interrupted treatment of property contradiction by combining departments such as comprehensive, public security, letter and visit, maintenance and the like and property streets. And secondly, establishing an information reporting system based on the established knowledge base, taking property complaint treatment as the important importance of work, actively handling and dealing with various property contradiction disputes, reporting the major contradiction disputes to a main department in time, reporting the major contradiction disputes to relevant functional departments, simultaneously doing analysis and study work of the major contradiction disputes, combing countermeasures in time, making an adjustment and modification scheme, and resolving and eliminating the hidden contradiction troubles. Thirdly, the specific cases in the knowledge base are combined to strengthen publicity and strengthen guidance. Fully utilizes various propaganda media and strengthens public opinion introduction. A special propaganda scheme is formulated, various media platforms are utilized comprehensively, interaction with media is achieved actively, positive upward public opinion guidance is built, a good public opinion atmosphere is created, and public opinion events are solved effectively.
Compared with the prior art, the invention has the advantages that: one is the legacy problem of knowledge base-based cell pre-development. The system integrates multi-department linkage to comprehensively check and accept the houses of the developers, the developers transfer related assets in time, property companies and the developers make clear property rights, and then transfer management is made in time to make clear property rights and manage in place. And secondly, the problem of difficult management of old cells based on a knowledge base. The system comprehensively renovates old cells through a knowledge base, and then realizes the normalized management of property management companies. And thirdly, the system is based on the quality of property service problem of the knowledge base. The property management is supervised by integrating multi-party linkage of administrative departments, streets, owners and the like, so that the property service level is practically improved. And fourthly, the illegal behavior problem based on the knowledge base is solved. Illegal behaviors of property management are avoided; by improving the property service quality, illegal behaviors of owners are solved.
Drawings
Fig. 1 is a schematic structural diagram of a property management comprehensive supervision system according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is further described in detail by the following embodiments.
As shown in fig. 1, a property management integrated supervision system based on knowledge base includes: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
the early development project legacy problem knowledge base is used for storing legacy problems existing in the project development process. During the storage process, the paper or electronic legacy questions are first digitized and then stored in a database in agreement. And secondly, carrying out automatic labeling based on manual assistance on the legacy problems stored in the database, and forming a knowledge point. And finally, selecting a knowledge base to finish the organization and storage of project legacy problem knowledge. The knowledge base is mainly used for backtracking corresponding problems in the early stage of project development so as to effectively solve the historical legacy problems in property management. Development projects leave-on problem knowledge bases are fundamental and premised throughout the property management system.
The illegal construction and illegal decoration knowledge base is used for storing illegal and dangerous construction problems in real time during property management. During the storage process, the problems related to violation and illegal construction are firstly recorded in real time and are correspondingly digitized. Secondly, knowledge labeling and processing are carried out on violation and illegal building problems based on machine learning by combining professional legal knowledge. And finally, combining the storage standards of the knowledge base to finish the storage of the violation and the violation events. The illegal construction and illegal decoration knowledge base is in the core and manager position in the whole property management system, and is the key for the whole property management system to efficiently and effectively supervise.
The premise cell violation knowledge base is used for dynamically and centrally supervising property violations and problems related to the premise. In the storage process, firstly, the data about house cell violation is dynamically acquired, and the data is correspondingly cleaned and processed. And secondly, extracting corresponding knowledge points of the acquired illegal data of the housing room cells. And finally, on the basis of extraction, the storage of the illegal knowledge of the housing cell is completed by combining with the storage structure of the knowledge base. The knowledge base for the house cell violation phenomenon plays a key and centralized role in the whole property management system. The three knowledge bases are real-time, concurrent and dynamically active throughout property management. The roles of the three repositories in the overall property management system are shown in particular in figure 1.
A method for constructing a property management comprehensive supervision system based on a knowledge base comprises the following steps
S1: building a property management knowledge base;
the property management knowledge base comprises: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
s11: constructing a legacy problem knowledge base of an early development project;
the problems of the prior development and the leaving are mainly the following problems, namely the property ownership problem, particularly the problem that the property right of the developed and constructed public matching facilities is not clearly attributed, and the problems relate to parking spaces, convention places, property rooms and the like. Second, the inherent defect of house quality. The problem is reflected in facilities such as a fire-fighting system, a house leakage, an electronic access control system, a video monitoring system and the like in a centralized way, and the problem is lack of a standard and unified completion acceptance certification and a unified lead department in comprehensive completion acceptance, and is not seriously implemented although legal provisions exist. And thirdly, the property maintenance fund problem that the development company or the property company collects but does not deliver is solved. The national policy allows development companies to collect and manage instead of others at first, but how to make a replacement for later period is not strict, the operability is not strong, many development companies are reformed and cancelled, but the property maintenance fund which should be made instead is not paid to a special household supervised by an administrative department as much. And fourthly, promised items of the development project are not honored, and planning change procedures are not standard. The situations of ' getting on the car first and buying the ticket later ' or ' getting on the car and not supplementing the ticket ' exist, and some people's edge ball is hit according to the relevant policy at that time in the process of examination and approval, but the requirements are not met according to the current regulations. The development legacy problem has hysteresis, and the development legacy problem is centralized in two to three years in short and eight years in long, and the contradiction is showing an explosive growth trend at present.
How to integrate the left problems and arrange the data of the problems are important research problems for constructing corresponding knowledge bases, and a property management comprehensive supervision knowledge base is formed. Firstly, digitalizing the paper legacy problem, scanning the legacy problem in a scanning mode in the digitalization process to form preliminary electronic data, and correspondingly inputting incompletely scanned data. And secondly, carrying out corresponding deduplication processing on the data with the legacy problem, and designing a corresponding deduplication algorithm based on TF-IDF and cosine similarity to realize deduplication processing on the data. And thirdly, developing an automatic word segmentation model aiming at property management, and completing the labeling of the processed property management legacy problem data. And finally, processing the corresponding knowledge points manually on the basis of labeling to form a property management legacy problem knowledge base.
S12: illegal construction and illegal decoration knowledge base construction;
the problem of illegal decoration becomes a hotspot and a difficulty of property management. A considerable number of community owners and a few property companies carry out illegal construction and illegal decoration on the spaces such as basements, garages, storerooms, equipment rooms and property management rooms in violation of planning purposes, and the spaces are used for renting and operating; or the green land and the public space of the residential area are invaded to carry out violation construction and illegal decoration by detaching the bearing wall, so that the noise, oil smoke and garbage pollution of the residential area are caused, the parking difficulty of the residential area is aggravated, the safety precaution difficulty of personnel outside the residential area is increased, the safety sense of residents is weakened, and more contradiction disputes are generated.
Firstly, referring to the detailed cases of illegal construction and illegal decoration in the last five years, on one hand, combining the detailed conditions of property management, aiming at the general case conditions of illegal construction and illegal decoration, a classification system of illegal construction and illegal decoration cases is built by self, and on the other hand, the classification of illegal construction and illegal decoration cases is completed manually based on the constructed classification system. Secondly, labeling the case data of illegal construction and illegal decoration by corresponding personnel for different entities such as names of people, place names, illegal and illegal objects, illegal and illegal degrees and the like, completing construction of an automatic identification model aiming at the entities on the basis of the labeling, and completing labeling of the entities in other illegal construction and illegal decoration cases on the basis of the constructed automatic identification model. And finally, constructing an illegal construction and illegal decoration case knowledge base on the basis of the marked illegal construction and illegal decoration case entity data.
S13: constructing a knowledge base of the illegal phenomenon of the housing cell;
for a long time, the property management of the housing district is a frequent place for contradiction of property management of the residential district due to lack of perfect laws, regulations and policy bases. The main set of contradictory questions is reflected in: firstly, the components of the community owner are complex, and the neighborhood has multiple mass and mass contradiction disputes, which seriously affects the normal property management of the community. Secondly, compared with the commercial housing, the housing quality causes property complaints which occupy a large proportion in property management disputes, and relatively large management cost and pressure are added to the property management work of housing cells. Thirdly, the subsequent fund management is difficult to implement. The housing estate management cost is basically subsidized by government finance, the cost of each park and street (including communities) for housing estate management and maintenance is very huge every year, and the housing estate management generally has the problem of difficult charging due to the difference of culture level of deportation users and removal compensation treatment. And fourthly, the cell violation is forbidden frequently. The law consciousness of owners of the housing residential areas is indifferent and bad living habits, and serious influence is brought to residential property management work. The outstanding performance is that illegal behaviors such as green vegetable destroying, illegal establishment and the like are common and are forbidden frequently, and great difficulty is brought to property management work.
Firstly, the illegal events in the housing room cell are combed through the system, and the electronic and the data of the illegal events in the housing room cell are completed by combining manual input on the basis of scanning the data of the illegal events. Secondly, adding illegal event category knowledge of the housing room cells based on manual work by combining the constructed housing room cell illegal event category system, completing construction of an automatic classification model of the illegal events of the housing room cells on the basis of the added category knowledge through a Bayesian model and a support vector machine model, and realizing automatic classification of the illegal events of the housing room through the automatic classification model as long as the illegal events of the housing room occur subsequently. And finally, developing a corresponding semantic annotation model to finish manual annotation of corresponding semantic knowledge points in the illegal event text of the housing cell, and constructing an automatic semantic knowledge point annotation model of the illegal event of the housing cell through a deep learning series model on the basis of the manual annotation, thereby realizing the automatic annotation of the semantic knowledge points in the illegal event of the similar housing cell. And constructing a knowledge base of the illegal event of the housing cell on the basis of the corresponding semantic knowledge annotation.
S2: constructing a knowledge base-based property management comprehensive supervision system construction system;
s21: perfecting a property management knowledge base;
firstly, comprehensive acceptance and handover is carried out based on the property management knowledge base. The strict acceptance duty and program are that the departments of planning, homeland, residential and construction, urban management, construction, environmental protection and the like comprehensively accept the building quality, public construction, shared service facility configuration and the like of the construction unit by developing corresponding computer programs, thereby creating necessary conditions for the later-stage property management. If illegal behaviors exist, the system can justify the limited period of rectification and refusal of rectification, and the system can be strictly checked by law until the qualification of development enterprises is cancelled. Under the assistance of computer program, it relates to the management facilities of public utilities such as water supply, power supply, gas supply, heat supply, communication and cable TV, etc. when the construction units are delivered for use, they are directly handed over to them, and the responsibility of charging and maintenance is defined by the terminal individual metering device or the entrance port.
And secondly, building a house property warranty fund system based on the property management knowledge base. On the basis of the constructed database, property warranty funds are accurately and specifically collected from development and construction units according to standards and are used for maintaining shared parts and shared facility equipment when the construction units do not fulfill warranty obligations or cannot fulfill warranty obligations due to industrial halt, bankruptcy and the like in a property warranty period.
Thirdly, all right attributions and subject responsibilities of the owners are determined based on the property management knowledge base. By designing a corresponding computer program, related auxiliary facilities, auxiliary equipment and shared parts are divided according to the division of ownership, a management main body of a people-protection garage in a residential district is determined, the principles of preferential use and preferential parking of a district meeting place, a parking place garage and the like are adhered to, the contradictions between property right main bodies and the use of individuals, such as renting, selling, illegal parking and the like, are solved, the common rights and interests of owners are standardized and protected, and therefore accurate management is achieved.
S22: and (4) managing the old cell by an enhanced property right unit based on the knowledge base. By combining the established knowledge bases on three levels and dimensions, each property unit has comprehensive responsibility for property management of the residential district to which the property unit belongs, and the self-management of the unit needs to be implemented according to specified service contents and standards; by designing a special computer program and combining with the existing database, the operation mechanism of joint defense union is established for each department and unit of the united management community. The cell property unit of the entrusted management is to enter into a service contract with the entrusted unit for the fulfillment contract provision. Each property unit should establish a community property management leader group, a lead organization owner establishes a community property committee or a temporary management committee, and property management cost can be realized in a mode that the unit issues one point, the owner receives one point, and the management and management make up one point.
S23: and the service quality of the property enterprise is improved based on the knowledge base. Based on the three established knowledge bases, a third-party property service consultation and evaluation mechanism is established. By taking reference to experiences of Beijing and the like, owners, property service enterprises and related departments can engage in independent third-party mechanisms which are put on record by administrative departments, and on the basis of assistance of computer software, the system implements consultation evaluation and supervision on the work of property service quality, service cost evaluation, property project handover inspection and the like, thereby effectively solving various problems caused by property service quality and property project handover. And secondly, establishing a property service deposit mechanism. By taking the practices of areas such as Yangzhou and the like as reference, the property service deposit is collected on the basis of the existing database in a trial mode, the property service deposit is used for supervising the behavior of not fulfilling contract agreement such as withdrawing items without permission and handing over property data, and the property service deposit can be deducted according to agreement for the condition that the property service enterprises do not fulfill the contract and the benefit of owners is damaged. Meanwhile, the bidding degree of property management is further improved, enterprises are guided to develop fair market competition, and limited property project resources are promoted to be concentrated to excellent property service enterprises. And thirdly, establishing an all-directional supervision mechanism. Based on a computer information management platform, a property industry supervision mechanism of six-in-one of a competent department, an association, a street, news public opinion, an owner and a society is established, public opinion information collection, analysis, processing and result publishing channels are unblocked, and public opinion supervision criticism is actively and actively accepted. The system plays a role in social supervision, employs a manager of the management pipe to clearly check and supervise the hidden visit and the comment of enterprise service work, evaluates the satisfaction degree of owners and supervises and urges the enterprises to strengthen rectification and improvement.
S24: and checking and treating illegal behaviors according to law based on a knowledge base. Research finds that on the basis of an accurate database, as long as linkage of departments is strengthened, relevant departments can hear opinions and suggestions faithfully, complaints of the masses are seriously treated, and the problem of property management can be solved. Therefore, on the one hand, the district government needs to strengthen leadership, overall planning and coordination and establish a top-down pushing mechanism on the basis of knowledge bases in three dimensions. On the other hand, special treatment is performed periodically. For the phenomena of illegal building and green destroying of a cell, related departments such as building and urban management need to carry out special treatment activities regularly and irregularly, and the spreading of bad phenomena is firmly restrained.
S25: property management emergency regulation based on a knowledge base;
by combining the established knowledge base, a property management major contradiction dispute and a group time disposal plan are formulated, and people-oriented and legal regulations are adhered to; leading in a unified way and taking charge of grading; fast reaction and close coordination; education and guidance, the principle of preventing stimulation, the establishment of important property contradiction emergency treatment plans, and the quick and interrupted treatment of property contradiction by combining departments such as comprehensive, public security, letter and visit, maintenance and the like and property streets. And secondly, establishing an information reporting system based on the established knowledge base, taking property complaint treatment as the important importance of work, actively handling and dealing with various property contradiction disputes, reporting the major contradiction disputes to a main department in time, reporting the major contradiction disputes to relevant functional departments, simultaneously doing analysis and study work of the major contradiction disputes, combing countermeasures in time, making an adjustment and modification scheme, and resolving and eliminating the hidden contradiction troubles. Thirdly, the specific cases in the knowledge base are combined to strengthen publicity and strengthen guidance. Fully utilizes various propaganda media and strengthens public opinion introduction. A special propaganda scheme is formulated, various media platforms are utilized comprehensively, interaction with media is achieved actively, positive upward public opinion guidance is built, a good public opinion atmosphere is created, and public opinion events are solved effectively.
It will be appreciated by those of ordinary skill in the art that the examples described herein are intended to assist the reader in understanding the manner in which the invention is practiced, and it is to be understood that the scope of the invention is not limited to such specifically recited statements and examples. Those skilled in the art can make various other specific changes and combinations based on the teachings of the present invention without departing from the spirit of the invention, and these changes and combinations are within the scope of the invention.
Claims (2)
1. A property management integrated supervisory system based on a knowledge base, comprising: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
the early development project legacy problem knowledge base is used for storing legacy problems existing in the project development process; firstly, digitalizing the paper or electronic legacy problem in the storage process, and agreeing to store the problem in a database; secondly, carrying out automatic labeling based on manual assistance on the legacy problems stored in the database, and forming knowledge points; finally, a knowledge base is selected to finish organization and storage of project legacy problem knowledge; the knowledge base is mainly used for backtracking corresponding problems in the early stage of project development so as to effectively solve the historical legacy problem in property management;
the illegal construction and illegal decoration knowledge base is used for storing illegal and dangerous construction problems in property management in real time; firstly, recording problems related to violation and illegal construction in real time in the storage process, and carrying out corresponding digitization; secondly, knowledge marking and processing are carried out on violation and illegal building problems based on machine learning by combining professional legal knowledge; finally, the storage of the violation and the violation event is finished by combining the storage standard of the knowledge base;
the house-setting cell violation knowledge base is used for dynamically and intensively supervising property violation and problems related to house-setting; in the storage process, firstly, dynamically acquiring illegal data of housing cells, and correspondingly cleaning and processing the data; secondly, extracting corresponding knowledge points of the acquired illegal data of the housing room cells; and finally, on the basis of extraction, the storage of the illegal knowledge of the housing cell is completed by combining with the storage structure of the knowledge base.
2. The method for constructing the property management integrated supervisory system based on the knowledge base according to claim 1, comprising the following steps:
s1: building a property management knowledge base;
the property management knowledge base comprises: a problem-leaving knowledge base of earlier-stage development projects, an illegal construction and illegal decoration knowledge base and a illegal phenomenon knowledge base of housing cells;
s11: constructing a legacy problem knowledge base of an early development project;
the problems include: property ownership problems, inherent house quality defects, property maintenance fund problems which are collected by a development company or a property company but not delivered by the development company, non-cashing of promissory items of a development project, and nonstandard handling of planning change procedures;
performing system integration on the left problems, and meanwhile, sorting the data of the problems to provide materials for constructing a corresponding knowledge base so as to form a property management comprehensive supervision knowledge base; carrying out corresponding duplicate removal processing on the data of the legacy problem, and designing a corresponding duplicate removal algorithm based on TF-IDF and cosine similarity to realize the duplicate removal processing on the data; developing an automatic word segmentation model aiming at property management, and completing the labeling of the processed property management remaining problem data; on the basis of labeling, processing corresponding knowledge points is manually completed to form a property management legacy problem knowledge base;
s12: illegal construction and illegal decoration knowledge base construction;
establishing an illegal construction and illegal decoration case classification system, and manually classifying the illegal construction and illegal decoration cases based on the established classification system; marking illegal construction and illegal decoration case data, marking illegal and illegal objects, personnel corresponding to illegal and illegal degrees, completing construction of an automatic identification model on the basis of a hidden Markov model, a maximum entropy model and a conditional random field model, and completing marking of entities in other illegal construction and illegal decoration cases on the basis of marked illegal construction and decoration case entity data to construct an illegal construction and illegal decoration case knowledge base;
s13: constructing a knowledge base of the illegal phenomenon of the housing cell;
the illegal events in the housing district are combed through the system, and the electronization and the datamation of the illegal events in the housing district are completed by combining manual input on the basis of scanning the data of the illegal events; adding illegal event category knowledge of the housing room cells based on manual work by combining the constructed housing room cell illegal event category system, completing construction of an automatic classification model of the illegal events of the housing room cells through a Bayesian model and a support vector machine model on the basis of the added category knowledge, and realizing automatic classification of the illegal events of the housing room through the automatic classification model as long as the illegal events of the housing room occur in the follow-up process; developing a semantic annotation model to finish manual annotation of corresponding semantic knowledge points in the illegal event text of the housing estate cell, and constructing an automatic semantic knowledge point annotation model of the illegal event of the housing estate cell through a deep learning series model on the basis of the manual annotation, so that automatic annotation of the semantic knowledge points in the illegal event of the similar housing estate cell is realized; constructing a knowledge base of the illegal event of the housing room cell on the basis of the corresponding semantic knowledge annotation;
s2: constructing a knowledge base-based property management comprehensive supervision system construction system;
s21: perfecting a property management knowledge base;
firstly, comprehensive acceptance and handover is carried out based on a property management knowledge base;
secondly, building a house property warranty fund system based on the property management knowledge base;
thirdly, all rights attribution and subject responsibility of the owner are determined based on the property management knowledge base;
s22: managing responsibility of an enhanced property right unit on the old cell based on the knowledge base; combining the established knowledge base and the existing database, and establishing an operation mechanism of joint defense union for each department and unit of the united management community; the entrusted cell property unit and the entrusted unit sign service contract to fulfill contract; each property right unit should establish a community property management leader group, a lead organization owner establishes a community property committee or a temporary management committee, and property management cost can be realized in a mode that the unit issues one point, the owner receives one point, and the management and management supplement one point;
s23: the service quality of the property enterprise is improved based on the knowledge base; based on the three established knowledge bases, firstly, a third-party property service consultation and evaluation mechanism is established; by taking the experience of Beijing and the like as a reference, an owner's congress, a property service enterprise and related departments can employ an independent third-party organization filed by an administrative department, and on the basis of the assistance of computer software, the consulting, evaluating and supervising of the work such as property service quality, service cost evaluation, property project handover and inspection and the like are implemented, so that various problems caused by the property service quality and the property project handover are effectively solved; secondly, establishing a property service deposit mechanism; by taking the reference of the method of region such as Yangzhou and the like, the method tries to collect property service deposit on the basis of the existing database, is used for supervising the behavior of not fulfilling contract agreement such as property service enterprises quitting projects without permission, not handing over property data and the like, and can deduct penalty deposit according to the agreement for the property service enterprises not fulfilling the contract and causing the loss of the benefit of owners; meanwhile, the bidding degree of property management is further improved, enterprises are guided to develop fair market competition, and limited property project resources are promoted to be concentrated to excellent property service enterprises; thirdly, establishing an all-directional supervision mechanism; based on a computer information management platform, a property industry supervision mechanism of six-in-one of a competent department, an association, a street, news public opinion, an owner and a society is established, public opinion information collection, analysis, processing and result publishing channels are unblocked, and public opinion supervision criticism is actively and actively accepted; the method plays a role in social supervision, applies a manager of a management pipe, makes clear and blind visits and supervision comments on enterprise service work, evaluates the satisfaction degree of owners, and supervises and urges enterprises to strengthen rectification and modification;
s24: illegal behaviors are checked and treated according to law based on a knowledge base; research finds that on the basis of an accurate database, as long as linkage of departments is strengthened, relevant departments hear opinions and suggestions faithfully, complaints of the masses are seriously treated, and the problem of property management can be solved; therefore, on the one hand, the district government needs to strengthen leadership, overall planning and coordination and establish a top-down pushing mechanism on the basis of knowledge bases in three dimensions; on the other hand, special treatment is carried out periodically; for the phenomena of illegal building and green destroying of a cell, related departments such as building, urban management and the like need to carry out special treatment activities regularly and irregularly, and the spreading of bad phenomena is firmly restrained;
s25: property management emergency regulation based on a knowledge base; by combining the established knowledge base, a property management major contradiction dispute and a group time disposal plan are formulated, and people-oriented and legal regulations are adhered to; leading in a unified way and taking charge of grading; fast reaction and close coordination; education and mediation, a principle of preventing activation, a major property contradiction emergency treatment plan is formulated, and the rapid and broken treatment of the property contradiction is actively carried out by combining departments such as comprehensive, public security, letter and visit, stability maintenance and the like and property streets; secondly, an information reporting system is established based on the established knowledge base, property complaints are treated as the serious importance of work, various property contradiction disputes are actively accepted and treated, the major contradiction disputes are reported to a main department in time, relevant functional departments are reported, meanwhile, the analysis and study and judgment work of the major contradiction disputes is done, countermeasures are combed in time, an adjustment and modification scheme is made, and the potential contradiction hazards are eliminated; thirdly, specific cases in the knowledge base are combined to enhance propaganda and strengthen guidance; various propaganda media are fully utilized, and public opinion introduction is strengthened; a special propaganda scheme is formulated, various media platforms are utilized comprehensively, interaction with media is achieved actively, positive upward public opinion guidance is built, a good public opinion atmosphere is created, and public opinion events are solved effectively.
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